Client Specialist - Cabazon Women's
Customer service representative job in Cabazon, CA
At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live.
Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product.
In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.
The Client Specialist is responsible for partnering with the store leader to achieve store sales and maximize profitability through effective management of the store team and implementation of company policies.
The Responsibilities:
Demonstrate strong business acumen through KPI's; partnering with the store leader to develop and support business driving strategies inclusive of analyzing available sales reports and data.
Partner with the store leader to propose events/incentives that will continue to grow the customer base, with particular emphasis on building the local market.
Ambitious; proactively seek to exceed/achieve customer expectations to secure an annual $1 million book.
Act as a Brand ambassador; an expert in product and craftsmanship.
Partner with the SSC CRM team to curate and produce client lists to ensure Tulip Influenced Sales.
Continuously seek to enhance customer journey, provide expert knowledge of brand history, product and Theory for Good commitments.
Manage client databases; ensure the team maintains constant client communication through utilizing their clienteling tools.
Resolve all client problems and complaints quickly and effectively.
Partner with SSC to drive VOS initiatives i.e. GWP & retail event marketing.
Demonstrate strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful.
Actively participate in community/store activities.
The Essentials:
5-7 years of proven experience of working in a similar position ideally for a premium or luxury brand.
Mandarin Chinese language fluency strongly preferred.
KPI focused, experience of driving sales to meet or exceed commercial targets.
Dynamic interpersonal and communications skills, both verbal and written.
Highly- motivated by driving business in a fast-paced, innovative environment.
Business owner mindset with an entrepreneurial spirit; able to confidently make and suggest solutions, driving change where appropriate.
Independent work ethic, time management skills, and personal accountability.
Computer skills to operate a point of sale system, experience with teamwork is a plus.
Demonstrable experience of partnering with corporate stakeholders such as Buying and Merchandising, Communications, HR, and Finance.
Demonstrable customer management experience, able to drive clienteling initiatives and customer experiences to meet commercial expectations.
Working knowledge of (list computer programs we use and spreadsheets).
Salary range: $20/hr - $23/hr*
*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.
For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Theory.com and Helmutlang.com.
Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply directly through our job posting.
Customer Service Advisor
Customer service representative job in Indio, CA
Job Title:
Customer Service Advisor
Compensation:
$16.50 - $16.74
Worker Type:
Employee
Time Type:
Full time
Job Description:
Enjoy fantastic working hours - from Monday to Friday, 8:00 a.m. to 6:00 p.m., Saturday from 8:00 a.m. to 7:00 p.m., and, unlike other shops, we are closed on Sundays. We offer the flexibility of both full-time and part-time schedules as well.
Embark on a rewarding career journey with us today as a Customer Service Advisor!
FULL-SERVICE REWARDS:
Biweekly Bonus Incentives
Spot bonuses through our internal rewards program
Opportunities for career advancement
Sundays are closed at most locations
No late nights or early mornings
Full and part-time scheduling is available
Paid time off (PTO) after 180 days
401K plan with company match
DailyPay
Employee discounts
Employee referral and fleet acquisition bonuses
Medical, dental, and vision insurance benefits are available 30 days after the first day of work
PerkSpot platform: Access to exclusive employee discounts on a variety of products, including travel, electronics, concerts, and more
Professional uniforms paid for and laundered
GEAR UP FOR YOUR ROLE: At Jiffy Lube, our mission is to Create Guests for Life. As a Customer Service Advisor (CSA), you are responsible for creating a warm, friendly environment while building trust. Your main duties include professionally servicing our guests' vehicles and educating them about our products and services through face-to-face service reviews. Through our valued training program, you'll gain certification and expertise in all the services we offer, preparing you for success in your role. If you're looking for more than just a job, seize the opportunity today and start your career! WHAT DOES SUCCESS LOOK LIKE?
Greet every guest with a warm welcome and a sincere smile
Present oil options and additional services to customers using a mobile tablet, following the manufacturer's recommendations
Engage enthusiastically with customers face-to-face to provide updates throughout the service, answer questions, and resolve issues
Deliver exceptional guest service by communicating clearly and providing feedback about guest vehicles
Communicate with the team and assist with the oil change process as needed
Check and communicate oil levels, part numbers, and repair services with the team
Through training, mastering the menu, products, services, and vehicle specifications
Deliver daily sales targets through educating our guests on products and services, building trust, and Creating Guest's for Life
WHAT IS YOUR ROLE WITHIN THE J-TEAM?
Promote teamwork to ensure timely and accurate guest care during all operating hours
Keep the service center clean and organized
Record all work performed on the repair order
Report safety issues immediately to management
Strictly follow company policies on vehicle care and operation
Perform various manual tasks for extended periods, including light and heavy lifting such as handling tires and wheels, standing, bending, and squatting
WHAT DO YOU NEED?
Previous automotive sales experience is preferred but not required
At least 3 months of customer-facing experience is a plus, such as retail, food service, hospitality, etc.
Must be at least 18 years old and legally authorized to work in the U.S., without company sponsorship, now or in the future
Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals
Strong communication skills for interacting with guests and team members
A solid work ethic with a positive attitude; self-motivated, reliable, and a team player
Shows responsibility, attention to detail, and the ability to follow procedures, identify problems, and make good decisions
Physically capable of standing for long periods on hard surfaces, lifting to 50 pounds, and performing manual tasks like bending and squatting
Willing to work in different temperatures, noisy environments, and around exhaust fumes
Ready to work flexible hours, including weekends and some holidays, depending on the location
Dedicated to following all safety protocols and company policies
Perform other duties as assigned
Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
Auto-ApplyAutomotive Call Center Representative / BDC
Customer service representative job in Hemet, CA
Full-time Description
The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 7 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven (7) locations are - Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, and Pedder CDR+J of Poway.
We pride ourselves in having a great work environment that translates to a great customer service experience.
The BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information by providing exceptional service, meeting their individual needs and exceeding their expectations.
Requirements
Responsibilities
Inbound and outbound call center where you will be speaking with our customers who are in need of purchasing a new or used vehicle
Answer questions
Schedule Appointments
Qualifications
Experienced (at least one year) in a Call Center Environment
Follow up with leads and from all touchpoints including dealer portal, DMS, CRM system, and website
Able to work full time, punctual, and have a record of excellent attendance.
A highly driven and self-motivated individual ready to work in a fast-paced and energetic call center
An ambitious professional looking for opportunity and career advancement
Hardworking, sharp, well-spoken, professional, and love challenges
Connecting and building client relationships to get the job done
Flexible and adaptable, learns and reacts quickly in a fast paced environment; able to multitask
Salary Description $3,000.00 - $6,000.00 per month
Customer Service Representative
Customer service representative job in Indio, CA
At Gentle Dental, we value our teammate's smile as much as our patient's smile.
Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients' lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing.
We focus on a commitment to patient care, operational and clinical excellence, personal accountability, building relationships, and seeking out innovative and creative approaches to support our patients and teams.
We are hiring immediately for full and part time positions in our dental offices and are seeking teammates who care, listen, and are motivated to help our patients and communities.
At Gentle Dental, our Customer Service Representative manage patients full cycle from clinical diagnosis to treatment acceptance. You will successfully communicate financial planning and available options based on the proposed treatment. From the first appointment to the last, our Treatment Coordinators lead patients to a happy and healthy smile!
Our opportunities provide a full suite of benefits including
Employee Assistance Program
Medical and pharmacy, dental, vision (for employees and their families)
Basic life, AD&D, and long-term disability insurance
6 Paid holidays and 2 Paid floating holiday
PTO (80 hours per year for hourly)
401k plan and deferred compensation plan
Referral Bonuses ($600-$2500 depending on role)
Come join our team and make a difference in the lives of the people in your community!
Qualifications:
Great Customer Service
A minimum of 1 to 2 years front office experience in a medical environment.
Computer literate a must (Denticon experience is a plus).
Bilingual Spanish
Previous experience presenting Treatment Plans and going over costs of services preferred
Multitasker in a fast pace environment
Pay Range
$20.00 - $22.00 per hour/DOE
Location:
Gentle Dental Indio
81557 Dr. Carreon Blvd.
Suite D-3
Indio, CA 92201, USA
Schedule:
Full Time
5 days per week, 8 hour days
Gentle Dental has the resources you need to achieve true personal and career success.
Call Center Rep-Inbound
Customer service representative job in Palm Desert, CA
Our client, a leading organization in the customer service industry, is seeking a dedicated and motivated Call Center Rep-Inbound to join their team. As a Call Center Rep-Inbound, you will be an essential part of the customer support department, providing exceptional service to clients and supporting team objectives. The ideal candidate will demonstrate excellent communication skills, patience, and a proactive attitude, which will enable you to thrive within the organization and contribute to a positive customer experience.
**Job Title:** Call Center Rep-Inbound
**Location:** Palm Desert, CA
**Pay Range: $21.25**
**Shift: Day Shift**
**What's the Job?**
+ Handle inbound calls from customers, providing accurate information and resolving inquiries efficiently.
+ Assist customers with account questions, billing issues, and service requests.
+ Document customer interactions thoroughly in the company database.
+ Follow up with customers to ensure their needs are fully addressed and satisfaction is achieved.
+ Collaborate with team members to improve service processes and customer satisfaction levels.
**What's Needed?**
+ Strong verbal communication skills and active listening abilities.
+ Ability to remain calm and professional in high-pressure situations.
+ Excellent problem-solving skills and attention to detail.
+ Basic computer proficiency and familiarity with CRM systems.
+ Previous experience in a customer service or call center environment is preferred but not required.
+ Bilingual a plus.
**What's in it for me?**
+ Opportunity to develop valuable customer service skills in a dynamic environment.
+ Supportive team culture focused on growth and success.
+ Potential for career advancement within the organization.
+ Engaging work that makes a positive impact on customers.
+ Work in a vibrant community setting in Palm Desert, CA.
**Upon completion of waiting period associates are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Supplemental Life Insurance
+ Short Term Disability Insurance
+ 401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.**
_ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
Universal Service Representative
Customer service representative job in Indio, CA
Department: Retail
Salary Grade: 12
Salary Range: $20.00 - $24.05-$30.59
FLSA: Non-Exempt
EEO: Administrative Support Worker
Member Experience Champions / Branch Manager
No
People Vision : Our people create an environment that produces genuine empathy and feelings of care and concern for a better future and personal well-being to make us the only choice in the communities we serve… “Changing lives, because we care.”
POSITION SUMMARY:
Under the guidance and direction of the onsite Branch Manager and Assistant Branch Manager, USR is responsible for assisting the team in achieving operation and sales objectives, by building and retaining member relationships through understanding and empathically coaching of members to fulfill their financial needs and dreams. USR will deliver extraordinary member experiences with each transaction with an attitude of service to our members. Accepts cash and check deposits; accurately and effectively processes withdrawals and cashes checks within authority level. Perform required maintenance for members. Proactively participates in the cross selling of credit union products and services, including achieving specific consumer loan goals for the branches you serve. USR is a contributor to the branch staff and works collaboratively to ensure continual process improvement that aligns with SUN's vision and strategy. At times, this position may support all branches within the Imperial Valley in support of the Credit Union's staffing requirements.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Accurately processes routine member account transactions including, but not limited to: deposits, withdrawals, loan payments, account transfers, wire transfers, official checks, gift cards, cash advances, and general ledger postings.
Actively works on the platform when scheduled or requested by management. Opens new accounts, new shares for existing members and all credit card type accounts. This includes interviewing potential and existing members to determine appropriate products and services which will meet their financial needs.
Actively cross-sells and properly tracks products and services referred or sold to members to meet individual and branch sales goals by directly assisting or referring the member to the appropriate representative or department according to the minimum sales standards set by SUN. When referring, assists with appointment setting and information gathering.
Balances checks and cash drawer in a timely manner. Actively participates in branch end-of-day balancing by scanning checks, providing dual control to balance the vault cash and card supplies, and totaling branch cash and checking to ensure all confidential information is secure. Research end of day balancing challenges and supports team members. Provides an extraordinary experience to our members adhering to the Credit Unions Vision, values, and strategic pillars. Works efficiently with team members to reach branch goals and maintain branch profitability. Remains up to date and knowledgeable on credit union products, services, and related policies and procedures. Processes member loan requests, and completes any follow up needed to complete the loan request. Assists team members to ensure continuity of service and achievement of individual, team and organizational goals.
Ability to adapt, blend with different branch locations and staff members to ensure extraordinary member experience no matter what the physical location maybe.
Ensures “Truth in Savings” compliance. Completes annual compliance training within provided time frames. Ensures compliance with BSA Rules and Regulations.
Reliable attendance is an essential function of this position.
PERFORMANCE MEASUREMENTS
Is a champion of our culture, striving for excellence, improving efficiencies, a sense of urgency, solution oriented, able to get to yes and willing to do what it takes to provide extraordinary member experience. Demonstrates the “customer performer model” and CML skills when interacting with colleagues and members.
Good communication and coordination exist with team members to support and achieve the goals of branch and SUN.
Documents, files, records, and reports are current, correct, and submitted in a timely manner. All reporting functions follow government regulations. Accounting or record keeping errors or discrepancies are promptly identified and resolved. Policies and procedures are modified to ensure effective and efficient service delivery.
Member Experience delivered professionally and effectively
QUALIFICATIONS
Education/Certification: High school graduate or equivalent some college preferred.
Required Knowledge: Knowledge of procedures and IRA laws, Truth in Savings,
Certificate, and branch functions.
Understanding of Credit Union Information Systems and accounting functions.
Familiarity with industry-related laws and regulations.
Experience Required : One to three years of related experience required.
Skills/Abilities: Excellent “people skills” and a passion to help others achieve their financial dreams. Ability to communicate effectively with members and colleagues.
Attentive to the details.
Well organized, able to prioritize.
Team player and contributor with a desire to learn and develop oneself!
Knowledgeable in the use of Microsoft Office and other modern computer applications.
Mathematics Ability : Ability to perform basic math skills and use decimals to compute ratios and percentages.
WORKING CONDITIONS : No hazardous or significantly unpleasant conditions (such as in a typical office).
INTENT AND FUNCTION OF S
s assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well- constructed s are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees may be terminated for any reason not prohibited by law.
Auto-ApplyService Advisor
Customer service representative job in La Quinta, CA
Job DescriptionService Advisor
Pay: $24.00 - $30.00 per hour effective rate (base pay + commission + overtime)
We're a performance-driven, results-focused team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.
We offer the kind of benefits you'd expect from a larger organization - plus a few that give us an edge over the competition. And the best part? You'll be joining a driven, genuinely solid team that sets the standard for speed, accuracy, and service.
Compensation & Benefits
Competitive hourly rate + commission and overtime opportunities
Paid vacation and holidays
Medical, dental, vision, life, and supplemental insurances
401(k) with company match
Employee discounts, referral bonuses and ASE reimbursement
Genuine career growth - with progression into Service Manager or Management, evidenced by hundreds of team member promotions.
Service Advisor:
Greet every guest and deliver a world-class service experience
Act as the liaison between customer and technician - translate mechanical into clear recommendations
Confidently sell tires, wheels, repairs, warranties, and services
Perform visual inspections and document findings
Build lasting relationships that turn first-time guests into lifelong customers
Help maintain showroom and inventory standards
Partner with the team to keep operations smooth, efficient, and safe
What Makes You a Great Fit
1-3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background
Proven ability to sell services and build trust
Strong communication and organizational skills
A self-starter with problem-solving ability and team spirit
Valid driver's license + ability to lift 70 lbs (you'll occasionally jump in to support shop flow)
Hungry to learn, grow, and lead
Flexible availability, including weekends, to serve customers when they need us most
About Big Brand Tire & Service
For 50+ years, Big Brand has been the trusted name in tires and auto repair. Now in over 10 states and growing fast, we're serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth.
Apply today! If you've got what we are looking for, one of our recruiters will reach out to you by phone THIS WEEK
Big Brand Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.
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Winner's Circle - Customer Service
Customer service representative job in Palm Springs, CA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
* Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
* Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
* Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
* Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
* Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
* Provides game assistance by promptly notifying Support Technicians or Management as needed.
* Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
* Notifies Manager of any Guest that is perceived to be unhappy.
* Practices proper cost controls by accurately weighing tickets and scanning merchandise.
* Responsible for stocking, displaying and securing merchandise in all storage areas.
* Responsible for the reconciliation of tickets and merchandise inventory.
* Conducts merchandise inventory during and after shift, if applicable.
* Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
* Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
* Properly positions and set up displays to increase Guest traffic and promote sales.
* Assists other Team Members as needed.
* Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
* Must be at least 16 years of age.
Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
* Be friendly and able to smile frequently.
* Work days, nights, and/or weekends as required.
* Work in noisy, fast paced environment with distracting conditions.
* Read and write handwritten notes.
* Lift and carry up to 30 pounds.
* Move about facility and stand for long periods of time.
* Walk or stand 100% of shift.
* Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
* Compensation is from $16 - $17.5 per hour
Salary Range:
16
* 17.5
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyCustomer Service (remote work , no vaccination required)
Customer service representative job in San Jacinto, CA
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties and Responsibilities
Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Ability to learn and follow all customer service procedures and policies
Strive to meet and go above personal and team target goals
Record, organize and file customer interactions and account changes
Able to up-sell if needed
Able to schedule call back and appoints to resolve customer needs
Customer Service Job Requirements and Qualifications
Previous experience in customer support, client services, sales, or a related field
Excellent at communicating over the phone and other communication platforms
Basic computer skills and experience
Able to multitask
Excellent time management and prioritization skills
Ability to listen actively, relay information, and answer questions and/or concerns.
Customer-focused for positive customer experience and resolution
MUST RESIDE IN CALIFORNIA
Benefits
Health Insurance (dental and vision included)
Excellent retirement plan
Tremendous upward mobility into other positions and management
Flexible hours
Remote Position(s) available (work from home)
Auto-ApplyCustomer Service Rep
Customer service representative job in Palm Desert, CA
Offering $16 to $23 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Customer Service Rep
Customer service representative job in Palm Desert, CA
Offering $16 to $23 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Client Service Specialist - Commercial Lines
Customer service representative job in La Quinta, CA
WHO WE ARE
Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.
WHAT WE'RE LOOKING FOR
The Client Service Specialist executes all administrative tasks related to account management and policy servicing. These duties include processing policy endorsements, renewals, cancellations, and maintaining accurate account records. The Client Service Specialist ensures timely and accurate handling of client requests, policy updates, and back-end service work to support the overall client experience and meet internal compliance standards.
A GLIMPSE INTO YOUR DAY
Orders renewal policies, verifies them against proposals, and processes them in the Agency Management System.
Handles endorsements including entering on company websites, follows up on endorsements not received from carriers, checks endorsements for accuracy, bills endorsements and sends to client.
Follows up on new business submissions with carriers not managed by Risk Placement Specialists.
Enters and rates policies in carrier websites and orders new policies as needed.
Issues standard certificates of insurance and other forms for holders (e.g. EOP, Binders, etc.).
Monitors payment status of direct bill policies to prevent cancellations and notifies the Account Manager if there is a risk of cancellation due to non-payment.
Tracks claims and updates the agency management system with activity, payments, and closures.
Verifies audit accuracy, reviews with agency staff, bills audits, and sends audit review letter to clients.
Order motor vehicle reports “MVRs” and loss runs as directed.
Reviews and processes mail. Acts as a backup for office phone calls and walk-in traffic as needed.
Performs other projects, duties, and tasks, as assigned.
WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
A Property and Casualty License from state of domicile may be required within 90 days of hire and must be maintained thereafter.
Associate in insurance (AINS) and/or Certified Insurance Service Representative (CISR) Designation preferred.
High School Diploma or equivalent.
Bilingual (English/Spanish) preferred; may be required, depending on location.
1+ year experience in Customer Service preferred.
Knowledge of insurance markets, products, services insurance ratings and underwriting procedures preferred.
Working knowledge of commercial lines of coverage preferred.
Proficient in using computers and Microsoft Office Suite. Must be computer literate with the ability to learn new software.
Outstanding interpersonal and communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.
Must be able to understand written and oral communications and interpret information written within policies.
Ability to work independently with limited daily supervision and to work effectively in a team environment.
Ability to function effectively under tight time constraints, consistently meet strict deadlines, prioritize, and handle multiple tasks in a demanding work environment.
WHY CHOOSE RELATION?
Competitive pay.
A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
Career advancement and development opportunities.
.
Note: The above is not all encompassing of the full position description.
Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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$15.38 - $35.58
Auto-ApplyCustomer Experience Lead
Customer service representative job in Palm Desert, CA
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About:
Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership with their leader, they will be responsible for maintaining selling floor service and merchandising standards to drive sales and customer experience. The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.
Primary Job Functions:
* Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line
* Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed
* Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations
* Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell
* Drive loyalty enrollments, SaksFirst acquisition and Connected Service behaviors to ensure a seamless customer experience
* Act as the Connected Service Coach when the Assistant Store Director is not in the store to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods
* Leverage and train walkie talkie expectations for flex of coverage to support customer need
* Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment
Who Are You:
* Aspiring leader who can educate, drive results, and maintain high standards
* You build morale and spirit within your team, share wins and successes, and encourage or contribute to open dialogue
* Energetic sales professional who can easily adapt to changes and can be relied upon to consistently deliver exceptional results with little to no guidance
* An out of the box thinker who shines in brainstorming sessions and generates a variety of approaches to problem solving including novel ideas
* Confident and professional communicator
You Also Have:
* High School Diploma or equivalent required; 4 year degree or relevant work experience preferred
* 1+ years of supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving results
* Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks
* Ability to train and coach associates on selling behaviors to ensure high performance
* Flexibility to work evenings, weekends and public holidays
Your Life and Career at Saks OFF 5TH:
* Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
* Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
* A culture that promotes a flexible work environment
* Benefits package for all eligible full-time employees (including medical, dental and vision)
* An amazing employee discount and other exciting perks
#OFF5THSellingSupervisor
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Salary and Other Compensation:
The starting hourly rate for this position is between [$19.00-22.75 per hour]. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.
This position is eligible for commissions in accordance with the terms of the Company's plan.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Your Life and Career at Saks OFF 5TH:
* Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
* Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
* A culture that promotes a flexible work environment
* Benefits package for all eligible full-time employees (including medical, dental and vision)
* An amazing employee discount and other exciting perks
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Building Services Specialist
Customer service representative job in Indio, CA
Job Title: Building Services Specialist Union: CWA 9588 - CBA 004 Hiring Manager: Robert Rojas # of Openings: 1 Posting Dates:9/16/25 -9/29/25 Wage Range: $24.18 - $46.82 per hour will be filled using 1st considerations only*
Summary
Repair, trouble-shoot, and maintain company building assets to include at least one of the following disciplines related to building equipment and systems: plumbing, fire alarms, building automated systems, electrical, emergency generators, and roofing. Perform scheduled preventative maintenance and inspections. Maintain building appearance. Operate company vehicles and other equipment/tools as required.
Wage Range:
General Duties
Duties include, but are not limited to, the following:
* Repair, troubleshoot, and maintain (area of specialization) equipment and systems.
* Perform scheduled preventive maintenance and inspections of all identified equipment.
* Install, remove, rearrange, and adjust specified equipment and systems.
* Maintain building appearance.
* Perform other duties as assigned.
* Work is performed indoors and outdoors in the heat and cold, often during adverse weather conditions.
* The job involves performing work in various settings and positions, i.e., close quarters in a stooped or bent position, on a ladder, on a roof, in an underground vault, etc.
* May be required to perform additional duties and tasks as required by the company.
Required Skills / Experience
* Tests - Results obtained in standard tests for this position must meet minimum requirements established by the company, by Company policy.
* Experience - Must have five years of experience in at least one of the following major building trades: generators/transfer switches, building-related controls and automated systems, fire systems, electrical, roofs, and plumbing.
* Desired education of two years from a recognized trade school in one of the following: generators, roofs, building automated systems, fire systems, electrical or plumbing or two years technical training from the military in one of the above disciplines or three years in a recognized apprenticeship program.
* May be required to lift to 100 pounds.
* Must possess, at the time of appointment, a valid California class "A" or "C" driver's license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual-shift) transmission.
* Must possess the ability to perceive differences in colors.
* Must possess the ability to distinguish audible tones/levels.
Special Requirements
* Five years of experience in generators/transfer switches is preferred.
* Hours/Shifts will vary according to seniority. Applicant must be willing to work nights, weekends, emergency call-outs, and overtime as needed. On-Call will be required
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Visit ***************** See also Frontier's California - Job Applicant Privacy Notice available at ******************************************************************
Customer Service Rep(08266) - 13900 Palm Dr., Ste E
Customer service representative job in Desert Hot Springs, CA
Job Description
JOB DUTIES: Operate all equipment, Stock ingredients from delivery area storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. TRAINING: Orientation and training provided on the job.
COMMUNICATION SKILLS: Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.. ESSENTIAL FUNCTIONS/SKILLS: Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between wywe and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. .
CLI.
MACHINE.
Patient Services Representative
Customer service representative job in La Quinta, CA
Milauskas Eye Institute is searching for an enthusiastic, patient focused, full time Patient Services Representative for our La Quinta, CA. office. Great work hours, no late evenings, no weekends, no major holidays, a robust benefits package and a team oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.
Our top candidates will bring at least one year of medical office front desk experience
About Us: This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Dr. Albert T. Milauskas founded the Milauskas Eye Institute to provide the highest quality eye care to patients. Since its founding, the Milauskas Eye Institute has continued to grow and flourish as the premiere eye care practice in the Coachella Valley. With a roster of outstanding doctors and staff, the commitment to quality eye care continues today. We are a nationally recognized leader with an excellent clinical support team and dynamic leadership. We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.
Our Commitment: All of us at Milauskas Eye Institute are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn't speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our webpage at milauskas-eye.com
Role Overview: The Patient Services Representative will perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of appointment schedule and accurate record-keeping. The PSR has a significant role as you serve as the initial point of contact and make the first impression on all patients visiting the office. This is especially important in a medical environment where people may be apprehensive. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff efficiently and calmly.
Responsibilities
Greet and welcome all patients and visitors upon arrival to clinic
Follow all practice policies and procedures for thorough and complete check in and check out process
Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications
Confirm that accurate patient demographic and insurance information has been collected and update if necessary
Confirm insurance eligibility and verify active and participating coverage
Accurately calculate and collect patient co-payments, deductibles, and due balances
Schedule return appointments and set up reminder notifications
Professionally assist doctor, staff, patients and visitors
Maintain confidentiality of all doctor, staff and patient information
Responsible for keeping the reception area clean and organized
Assist with maintaining proper inventory levels of retail items (if applicable)
Answer inbound and outbound phone calls with appropriate telephone etiquette
Handle sensitive information in a confidential manner
Execute duties of position in a professional and courteous manner
Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients
Must be willing to travel between locations to support front office operations (only applicable for multi-location practices)
Must be willing to work early mornings, late evenings, and weekends as required to support business needs
Other duties as assigned
Qualifications
High school diploma or equivalent is required
Must be compassionate and can establish confidence and trust with patients
Must have the ability to remain calm and professional under pressure or stress
Highly energetic with a positive attitude
Possess strong attention to detail and strong written and verbal communication skills
Create and maintain positive interpersonal relationships
Ability to perform as part of a team as well as work independently
One or more years' experience working in a medical practice preferred
Knowledge of medical and vision and insurances preferred
Basic computer knowledge required
Experience with NextGen, Microsoft, Clearwave preferred
In Turn We Will Provide:
Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short and long term disability
Company paid life insurance
Paid holidays and generous paid time off
Paid parking where applicable
Team oriented working environment where you are heard and respected
Clear career ladder opportunities
Compensation range for this position is $21.00/Hr-22.00/Hr. dependent upon experience
#ESP1
Auto-ApplyCustomer Service Representative
Customer service representative job in Palm Desert, CA
Excited to grow your career?
At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus.
People First, Excellence Always
CSI#: 1858
Station Address: 72-801 Highway 111-74, Palm Desert CA 92260
Job Expectations:
Maintain courteous, professional contact with co-workers, customers, vendors, and community at large.
Maintain neat appearance and good personal hygiene in compliance with CSI image standards.
Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately.
Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process.
Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures
Follow federal law and company standards on carding customers for all age restricted products sold at the stations.
Work professionally with vendors and contractors.
Regular and punctual attendance is expected.
Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products
Essential Functions:
Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact.
Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment.
Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently.
Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable.
Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed.
Actively promote store specials and other marketing programs.
Cross-check price of delivered goods for accuracy.
Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store.
Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only)
May perform other duties as assigned by management.
Requirement/Qualifications:
Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters.
Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays.
Strong attention to detail.
Ability to handle challenging situations professionally and exercise exceptional judgement.
Ability to work both independently and in team settings.
Must possess required up-to-date food handling certificates, as required by law (in specific locations only).
Cooking/Restaurant experience preferred
Supervisor Responsibilities:
This position has no supervisory responsibilities
Travel:
Rare, limited to required training and coverage for nearby stations.
Physical Demands Include but are not limited to:
Ability to stand and walk for long periods of time on hard and uneven surfaces.
Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds.
Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity.
Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment.
Periodic exposure to all outdoor conditions during daylight hours.
Moderate exposure to walk-in coolers and freezers at 34 F or lower.
Frequent handwashing and attention to personal cleanliness standards.
Must be at least 18 years of age or older to work in California and Oregon locations.
Must be at least 21 years of age or older to work in Washington locations.
Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am.
Must be at least 21 years of age or older to work in Management positions.
Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers.
The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law.
USA based job position
Visas will not be granted
Benefits:
Full-time & Part-time shifts available
Direct Deposit with competitive weekly pay
Health & Wellness packages available for purchase
Education reimbursement program
Shift Differential Pay for select shifts and job titles
Management Bonus Program
Loyalty Service time Program
Commuter benefit Program
Compensation Range:
$18.00 - $19.00
Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************.
Auto-ApplyPGA Certified Club Services Associate
Customer service representative job in Palm Desert, CA
At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.
Position Summary
Reporting to the Sales and Service Manager, a Club Services Associate will execute all Club Services, including re-gripping, re-shafting, loft and lie adjustments, and front-end operations like returns, exchanges, and promotions. They will maintain a premier merchandise presentation to enhance sales and Customer experience, ensuring all areas are operational and well-kept. Additionally, they will assess and diagnose club issues, provide clear communication about repair options, and document service orders accurately to support inventory management, all while fostering a culture of safety and ethical conduct.
Key Responsibilities:
* Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.
* Executing all Club Services such as Re-gripping, Re-shafting, Loft & Lie measurements / adjustments, etc.
* Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
* Assist in keeping Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
* Ensure all Club Services and Front-End areas, equipment, and supplies are always maintained and operational.
* Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
* Maintaining the Club Repair Desk and surrounding area in a clean, professional presentation at all times.
* Provide exceptional Customer service by communicating repair options, costs, and timelines clearly to Customers.
* Assess and diagnose issues with golf clubs, including shafts, grips, and heads to determine necessary repairs.
* Document repair orders, track work progress, and maintain accurate records of services performed for Customer reference through the Golf & Tennis Services App.
* Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
* Be a champion of the products and services offerings, inform, educate, and promote offerings to Customers.
* Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.
Qualifications and Skills Required:
* Certification: Only PGA Members and Apprentices in good standing with the PGA of America are eligible for this role. The candidate must maintain good standing with the PGA for the duration of employment. The candidate may be asked to provide proof of PGA membership in the form of a current membership card or proof of membership dues payment.
* Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
* Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
* Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
* Education: High School Diploma or equivalent.
* Experience: 2+ years in retail materials handling, club repair or similar experience preferred.
* Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
* Schedule: Must be able to maintain flexible availability, including nights, weekends, and holidays.
* Business Acumen: Ability to quickly learn business acumen with appropriate training.
* Accountability: Candidates should demonstrate strong self-accountability and a proactive drive for results.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.
Auto-ApplyCustomer Service
Customer service representative job in Banning, CA
MUST RESIDE IN CALIFORNIA!!
We are a rapidly growing company that has more clients than we can see. We understand that it is a good problem to have, but we need more qualified people that will help us keep up with our growth.
What we do is provide benefits for labor unions, credit unions, and associations. Working with police departments, firefighters, teachers, postal workers and other labor unions as well. We have set up direct relationships with over 20,000 union associations around southern California.
What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills.
What we provide is a genuine career opportunity: training and mentorship, growth opportunities, and financial success.
The role of benefits coordinator is to simply educate these members who request information about the benefits that are available to them through their union affiliation. Sales involved only if the customer desires to opt in for additional benefits. No cold calling as we only work with union associations directly.
Requirements for consideration:
-Flexible hours
- Fluent in English (Bilingual in any language is a plus but not required)
Benefits
Health insurance reimbursement for all staff (upon qualification)
Life insurance at no cost
Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
UNION BENEFITS - Our staff also belong to a union which includes benefits
Free college classes for all members
Student Debt Reduction Program
Scholarship access for members and their children
Union provides life insurance (in addition to our company) for all members
Roadside assistance for all members
Identity Theft Protection for all members
Auto-ApplyCustomer Service Representative: Borrego Springs PT
Customer service representative job in Borrego Springs, CA
The Customer Service Representative (CSR) is responsible for performing routine and intermediate branch and member service duties; including but not limited to processing deposits and withdrawals, processing loan payments, cashing checks, entering outgoing wires, processing night deposit and vault transactions, promoting business for the credit union by maintaining good member relations and referring members to appropriate staff for new services.
About CVB, a division of Frontwave Credit Union
Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, San Bernardino and Imperial counties. Founded in 1952, we have grown to 18 branches with 125,000 members and manage over a 1.8 billion in assets. At CVB, a division of Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.
What's In It For You:
Competitive pay, 401k matching, mortgage and auto discounts.
10 paid holidays.
Affordable medical, dental, vision health plans, and Flexible Spending Account.
Employee Assistance Program with a variety of services.
Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.
Culture of excellence and continuous improvement.
We strive to be the best place you've ever worked!
Responsibilities
Essential Duties and Responsibilities:
Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations, and Credit Union policies and procedures.
Process transactions accurately and efficiently to build member confidence and trust, based on established policies and procedures.
Assists with night depository duties and armored car deliveries, logging bags, processing deposits, completing change orders, issuing receipts and returning bags to members.
Operates a computer terminal or assigned computer to process account activity, determine balances, and resolve problems within given authority.
Issues Cashier's Checks and Money Orders.
Identify member's needs and refer financial products and services to consumers and business members.
Receives and processes stop payments, and check hold notices (Reg CC).
Accepts loan payments, notifying the Loan Department for confirmation of payment processing.
Maintains and balances cash drawer daily and verifies that cash is sold to the vault in an effort to stay within cash drawer daily limits.
Balances teller cash drawer and maintains accurate teller balancing records. Completes necessary research to locate discrepancies, if applicable.
Address member inquiries and concerns and refer to appropriate internal resources or Branch Manager for resolution.
Records, files, updates, consumer or account information and reports as required.
Answers telephone and directs callers to proper Credit union personnel while maintaining a professional and positive phone etiquette.
Gather data and process various reports (e.g., currency transactions, returned items, callbacks, etc.)
Complete address change forms and deliver to the appropriate personnel for input.
Assist in processing ATM deposits, complete outgoing wires requests, etc.
Assist the Accounting Department in researching, when applicable, i.e. data for levies and garnishments, etc.
Identify fraudulent activity to help prevent losses to the credit union. Ensure that members are aware of online and mobile banking.
Assists in the completion of monthly branch certifications, including but not limited to: Stop Payments, Holds, Negotiable Instruments, Key Log, etc.
Maintains member & account files
Open new accounts and complete existing account maintenance, and remain within CIP/BSA compliance, i.e. entity documents, beneficial ownership, etc.
Refers loan requests to the appropriate lender.
Processes check orders within the core system.
Processes, solves and answers basic and complex member transactions, problems or inquiries.
May assist with opening and closing the vault daily; including the preparations of incoming and outgoing cash shipments; assistance in balancing vault currency and coin.
Troubleshoots issues with ATM/Debit card for members.
May assist in the daily balancing of the ATM and Vault daily, ensuring the terminals and Vault supply are sufficient.
Completes orders of ATM/Debit Cards.
Troubleshoots issues with ATM/Debit card for members.
May be required to work at various locations to provide teller coverage when necessary.
Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences.
Treat members and staff with respect; keep commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
Follows policies and procedures; completes tasks correctly and on time; supports the Credit union's goals and values; benefits the credit union through outside activities.
Performs the position safely, without endangering health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the
OSHA Act of 1970, which are applicable to one's own actions and conduct.
May assist Branch Manager in conducting unannounced audits of all branch funds and cash limits; ensures the branch is in compliance with established Credit Union policies, procedures and state and federal regulations.
Performs all other duties as assigned by management
Qualifications
Education and/or Experience:
High school diploma or general education degree (GED); or 1 year of related experience and/or training; or the equivalent combination of education and experience
Work related experience should consist of a financial institution cash handling and customer service background.
Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
Experience, knowledge and training in branch operation activities, terminology and products and services.
Salary Range: $ 17.4653 - $26.20
Service Excellence Standards When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards:
• We see it. We own it. We get it done.
• We ignite positive experiences.
• We do things right every time.
• We are collaborators - united, cohesive and engaged
• We innovate and evolve.
• We create memorable experiences for life.
• We starts with me.
Auto-Apply