FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
×
FIND
PERSONALIZED JOBS

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Become A Customer Service Representative

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Customer Service Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $38,797

    Average Salary

What Does A Customer Service Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Customer Service Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Do you work as a Customer Service Representative?

Send To A Friend

Customer Service Representative Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Customer Service Representative Career Paths

Customer Service Representative
Assistant Manager Manager General Manager
Account Manager
5 Yearsyrs
Certified Nursing Assistant Unit Secretary Office Manager
Business Office Manager
8 Yearsyrs
Home Health Aid Security Officer Account Manager
Client Services Manager
7 Yearsyrs
Clerk Service Representative Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Security Officer Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Office Assistant Office Manager General Manager
Director Of Sales
10 Yearsyrs
Assistant Manager General Manager
District Manager
7 Yearsyrs
Service Representative Account Executive
District Sales Manager
7 Yearsyrs
Security Officer Technician Technical Support Specialist
Information Technology Manager
8 Yearsyrs
Technical Support Technician Customer Support Representative Customer Support Manager
Manager, Custom Support And Services
5 Yearsyrs
Medical Assistant Instructor Program Manager
Product Manager
7 Yearsyrs
Office Manager General Manager Account Executive
Regional Sales Manager
9 Yearsyrs
Technician Service Manager Account Executive
Relationship Manager
6 Yearsyrs
Medical Assistant Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Account Manager Account Executive Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Office Manager Account Manager Account Executive
Sales Manager
5 Yearsyrs
Account Manager Senior Account Manager Account Executive
Sales/Marketing
5 Yearsyrs
Certified Nursing Assistant Office Manager Account Manager
Senior Account Manager
7 Yearsyrs
Service Representative Account Manager Account Executive
Territory Manager
7 Yearsyrs
Show More
Share

Do you work as a Customer Service Representative?

Help others decide if this is a good career for them

Average Length of Employment
Top Careers Before Customer Service Representative
Cashier 20.2%
Teller 7.6%
Server 3.4%
Internship 3.3%
Manager 3.2%
Waitress 2.3%
Supervisor 2.0%
Secretary 2.0%
Top Careers After Customer Service Representative
Cashier 13.4%
Teller 7.7%
Server 4.2%
Manager 3.8%
Internship 3.1%
Supervisor 2.7%
Specialist 2.4%

Do you work as a Customer Service Representative?

Customer Service Representative Demographics

Gender

Female

69.4%

Male

28.5%

Unknown

2.1%
Ethnicity

White

61.2%

Hispanic or Latino

17.4%

Black or African American

11.5%

Asian

6.5%

Unknown

3.4%
Show More
Foreign Languages Spoken

Spanish

70.9%

French

7.6%

German

2.6%

Portuguese

2.3%

Italian

1.7%

Chinese

1.7%

Arabic

1.6%

Mandarin

1.6%

Japanese

1.5%

Russian

1.5%

Hindi

1.1%

Carrier

0.9%

Cantonese

0.8%

Korean

0.8%

Vietnamese

0.8%

Polish

0.7%

Tagalog

0.7%

Urdu

0.6%

Hmong

0.4%

Greek

0.4%
Show More

Customer Service Representative Education

Schools

University of Phoenix

26.7%

Kaplan University

6.6%

Ashford University

6.2%

Strayer University

5.8%

Liberty University

5.6%

Southern New Hampshire University

4.6%

American InterContinental University

4.5%

Houston Community College

4.4%

Miami Dade College

3.9%

Grand Canyon University

3.7%

Ultimate Medical Academy - Clearwater

3.6%

Central Piedmont Community College

2.8%

Valencia College

2.8%

University of Central Florida

2.8%

Broward College

2.8%

Pima Community College

2.7%

Columbus State Community College

2.7%

Middle Tennessee State University

2.7%

Troy University

2.6%

Georgia State University

2.6%
Show More
Majors

Business

28.5%

Criminal Justice

7.0%

Health Care Administration

7.0%

Psychology

6.4%

Accounting

5.7%

Nursing

5.3%

Medical Assisting Services

5.2%

General Studies

5.0%

Communication

4.3%

Management

3.0%

Computer Science

2.8%

Liberal Arts

2.8%

Education

2.7%

Marketing

2.7%

English

2.1%

Human Resources Management

2.1%

Cosmetology

1.9%

Biology

1.9%

Information Technology

1.9%

Finance

1.9%
Show More
Degrees

Other

36.9%

Bachelors

30.8%

Associate

17.1%

Certificate

5.9%

Masters

5.8%

Diploma

2.5%

License

0.7%

Doctorate

0.3%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

Real Customer Service Representative Salaries

Job Title Company Location Start Date Salary
Customer Service Representative Siemens Energy, Inc. Houston, TX Dec 12, 2016 $106,971
Customer Service Representative Fair Health, Inc. New York, NY Apr 09, 2012 $85,000
Customer Service Representatives Verizon Communications Inc., & All Its Subsidiaries & Affiliates New York, NY Jan 21, 2014 $75,666
Customer Service Representative Ajinomoto USA Inc. Fort Lee, NJ Jan 07, 2011 $70,075
Software Engineer/Customer Service Representative Wildlife Management Services Brooklyn Park, MN Oct 08, 2016 $68,871 -
$73,045
Software Engineer/Customer Service Representative Wildlife Management Services Brooklyn Park, MN Sep 19, 2016 $68,871 -
$73,045
Technical Customer Service Representative Harbor Packaging, Inc. Poway, CA May 31, 2011 $67,000
Customer Service Representative Hewlett-Packard Company San Francisco, CA Sep 12, 2012 $64,252 -
$70,000
Customer Service Representatives Jinfonet Software Inc. Rockville, MD Oct 01, 2015 $64,000
Customer Service Representative Clarabridge, Inc. Reston, VA Apr 09, 2016 $63,814 -
$100,000
Planner and Customer Service Representative Schlumberger Technology Corporation Denton, TX Jul 14, 2016 $61,568 -
$79,610
Customer Service Representatives Waylink, Inc. San Gabriel, CA Jan 09, 2016 $60,000
Customer Service Representatives V-Nine, Inc. Washington, DC Jun 25, 2014 $44,741
Customer Service Representative Precious Accessories, Inc. Los Angeles, CA Apr 03, 2016 $44,450
Customer Service Representative Woongjin Coway USA Inc. Los Angeles, CA Jul 13, 2015 $44,450
Customer Service Representatives Best Cellular Distributor, Inc. CA May 08, 2014 $44,262
Customer Service Representative J&J Financial Insurance Service, Inc. Los Angeles, CA Aug 11, 2015 $43,971
Customer Service Representative Hp Enterprise Services, LLC Pittsburgh, PA Jan 01, 2012 $43,368 -
$45,833
Customer Service Representatives Minnesota International Medicine Minneapolis, MN Mar 31, 2014 $42,682
Customer Service Representatives Oak Tree Surgery Center LLC Edison, NJ Nov 27, 2013 $42,453
Customer Service Representative Apiece Apart LLC Nyack, NY Oct 01, 2014 $37,500
Customer Service Representative Q-Hub Logistics Corporation Houston, TX Sep 01, 2013 $37,000
Customer Service Representative-Bilingual Thegoodface, LLC Santa Clara, CA Sep 01, 2015 $36,712
Customer Service Representative Ace Casino & Games Inc. Corona, CA Oct 11, 2016 $36,670
Customer Service Representatives Ashe Skin Care Inc. Houston, TX Aug 08, 2013 $36,588
Customer Service Representatives Jinfonet Software Inc. Rockville, MD Oct 01, 2012 $36,000
Customer Service Representative J and S Hospitality, Inc. Palm Desert, CA Nov 12, 2015 $35,922

No Results

To get more results, try adjusting your search by changing your filters.

Show More

How Would You Rate The Salary Of a Customer Service Representative?

Have you worked as a Customer Service Representative? Help other job seekers by rating your experience as a Customer Service Representative.

Top Skills for A Customer Service Representative

  1. Customer Service
  2. Phone Calls
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Assisted with customer service inquiries regarding technical, billing and general information requests.
  • Screened incoming telephone calls to determine customer needs and facilitated timely and appropriate services.
  • Executed accurate high-volume data entry while handling sensitive information with the utmost confidentiality.
  • Provide technical support for customers having problems navigating through credit union website.
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information, using the highest quality customer service.

What is it like to work as a Customer Service Representative

3.0

Meea

July 31, 2019 on Zippia

What was your job title?

Customer Service Representative.. Show More

What do you like the most about working as Customer Service Representative?

The challenge, helping people,.. Show More

What do you NOT like?

Non caring employer's , standing on my feet all day, working weekends, low pay.. Show More

How Would You Rate Working As a Customer Service Representative?

Are you working as a Customer Service Representative? Help us rate Customer Service Representative as a Career.

Rank:

Average Salary:

Embed On Your Website

Top 10 Best States for Customer Service Representatives

  1. New Hampshire
  2. Rhode Island
  3. Arizona
  4. New Jersey
  5. Massachusetts
  6. Minnesota
  7. Kentucky
  8. Delaware
  9. Wisconsin
  10. Wyoming
  • (650 jobs)
  • (319 jobs)
  • (2,101 jobs)
  • (2,345 jobs)
  • (1,840 jobs)
  • (1,677 jobs)
  • (1,199 jobs)
  • (291 jobs)
  • (1,737 jobs)
  • (190 jobs)

Top Customer Service Representative Employers

Jobs From Top Customer Service Representative Employers

Related to your recently viewed content