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Become A Customer Service Representative

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Working As A Customer Service Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $30,000

    Average Salary

What Does A Customer Service Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Customer Service Representative?

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Customer Service Representative Jobs

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Customer Service Representative Career Paths

Customer Service Representative
Account Executive Sales Manager Store Manager
District Manager
7 Yearsyrs
Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Account Executive Account Manager
Senior Account Manager
7 Yearsyrs
Office Assistant Executive Assistant Office Manager
Account Manager
5 Yearsyrs
Specialist Team Leader Assistant Manager
Sales Manager
5 Yearsyrs
Specialist Team Leader Project Manager
Product Manager
6 Yearsyrs
Teacher Consultant Account Manager
Business Development Manager
9 Yearsyrs
Specialist Team Leader Account Manager
Regional Sales Manager
9 Yearsyrs
Accounts Payable Clerk Accountant Office Manager
Business Office Manager
7 Yearsyrs
Teacher Consultant Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Office Assistant Executive Assistant Assistant Manager
Center Manager
6 Yearsyrs
Teacher Consultant General Manager
Territory Manager
7 Yearsyrs
Office Assistant Executive Assistant Store Manager
Sales Account Manager
6 Yearsyrs
Processor Underwriter Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Secretary Administrator Operations Manager
Client Services Manager
7 Yearsyrs
Secretary Administrator Branch Manager
Relationship Manager
6 Yearsyrs
Technician Operation Supervisor Customer Service Manager
Call Center Manager
6 Yearsyrs
Office Administrator Human Resources Coordinator Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
Claim Processor Claims Representative
Senior Representative
5 Yearsyrs
Sales Consultant Sales Specialist Regional Accounts Manager
Customer Account Manager
5 Yearsyrs
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Do you work as a Customer Service Representative?

Help others decide if this is a good career for them

Average Length of Employment
Representative 2.2 years
Top Careers Before Customer Service Representative
Cashier 25.9%
Server 4.1%
Manager 3.0%
Internship 2.9%
Teller 2.4%
Waitress 2.2%
Supervisor 1.9%
Hostess 1.9%
Secretary 1.9%
Top Careers After Customer Service Representative
Cashier 19.9%
Server 4.9%
Manager 3.4%
Internship 2.8%
Supervisor 2.4%
Teller 2.3%

Do you work as a Customer Service Representative?

Customer Service Representative Demographics

Gender

Female

60.6%

Male

25.7%

Unknown

13.7%
Ethnicity

White

61.1%

Hispanic or Latino

17.8%

Black or African American

11.8%

Asian

6.0%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

74.2%

French

6.7%

Portuguese

2.1%

German

2.1%

Arabic

1.5%

Italian

1.5%

Chinese

1.5%

Russian

1.5%

Mandarin

1.4%

Japanese

1.2%

Hindi

0.9%

Cantonese

0.7%

Polish

0.7%

Korean

0.7%

Tagalog

0.7%

Carrier

0.7%

Vietnamese

0.6%

Urdu

0.6%

Hmong

0.4%

Swedish

0.3%
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Customer Service Representative Education

Schools

University of Phoenix

29.0%

Kaplan University

6.6%

Ashford University

6.0%

Strayer University

5.9%

The Academy

5.3%

Houston Community College

4.1%

Miami Dade College

4.1%

Liberty University

3.6%

Ultimate Medical Academy - Clearwater

3.4%

Everest Institute

3.4%

American InterContinental University

3.2%

Southern New Hampshire University

3.1%

Broward College

3.0%

Remington College

2.9%

Florida State College at Jacksonville

2.8%

Grand Canyon University

2.8%

Valencia College

2.7%

University of North Carolina at Greensboro

2.7%

Arizona State University

2.7%

Hillsborough Community College

2.6%
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Majors

Business

27.8%

Health Care Administration

7.5%

Criminal Justice

6.8%

Medical Assisting Services

6.8%

Nursing

6.0%

Psychology

5.9%

Accounting

5.6%

General Studies

5.2%

Communication

3.9%

Management

2.7%

Liberal Arts

2.7%

Computer Science

2.7%

Education

2.6%

Marketing

2.4%

Cosmetology

2.3%

English

2.0%

Human Resources Management

1.8%

Finance

1.8%

Biology

1.8%

Graphic Design

1.8%
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Degrees

Other

37.4%

Bachelors

29.1%

Associate

17.9%

Certificate

6.4%

Masters

4.9%

Diploma

3.2%

License

0.8%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$30,000
View Detailed Salary Report
$22,000
Min 10%
$30,000
Median 50%
$30,000
Median 50%
$30,000
Median 50%
$30,000
Median 50%
$30,000
Median 50%
$30,000
Median 50%
$30,000
Median 50%
$40,000
Max 90%
Best Paying Company
Bloomingdale's
Highest Paying City
New York, NY
Highest Paying State
Alaska
Avg Experience Level
2.4 years
How much does a Customer Service Representative make at top companies?
The national average salary for a Customer Service Representative in the United States is $30,597 per year or $15 per hour. Those in the bottom 10 percent make under $22,000 a year, and the top 10 percent make over $40,000.

Real Customer Service Representative Salaries

Job Title Company Location Start Date Salary
Costumer Service Management Wake Up Now, Inc. Provo, UT Aug 15, 2014 $110,423
Costumer Service Management Wake Up Now, Inc. Provo, UT Aug 25, 2014 $108,357
Customer Service Representative Siemens Energy, Inc. Houston, TX Dec 12, 2016 $106,971
Customer Service Representative Fair Health, Inc. New York, NY Apr 09, 2012 $85,000
Customer Service Representatives Verizon Communications Inc., & All Its Subsidiaries & Affiliates New York, NY Jan 21, 2014 $75,666
Customer Service Representative Ajinomoto USA Inc. Fort Lee, NJ Jan 07, 2011 $70,075
Software Engineer/Customer Service Representative Wildlife Management Services Brooklyn Park, MN Oct 08, 2016 $68,871 -
$73,045
Software Engineer/Customer Service Representative Wildlife Management Services Brooklyn Park, MN Sep 19, 2016 $68,871 -
$73,045
Technical Customer Service Representative Harbor Packaging, Inc. Poway, CA May 31, 2011 $67,000
Customer Service Representative Hewlett-Packard Company San Francisco, CA Sep 12, 2012 $64,252 -
$70,000
Customer Service Representatives Jinfonet Software Inc. Rockville, MD Oct 01, 2015 $64,000
Customer Service Representative Clarabridge, Inc. Reston, VA Apr 09, 2016 $63,814 -
$100,000
Customer Service Representatives Fulfillment Corp. of America Brea, CA Jun 04, 2014 $45,864
Customer Service Representative Boston Technologies, Inc. Boston, MA Jul 12, 2013 $45,000
Customer Service Representative Boston Technologies, Inc. Boston, MA Jun 17, 2013 $45,000
Customer Service Representative Cyagen Biosciences, Inc. Santa Clara, CA May 20, 2014 $45,000
Customer Service Representative Boston Technologies, Inc. Boston, MA May 01, 2013 $45,000
Customer Service Representative Boston Technologies, Inc. Boston, MA Nov 15, 2012 $45,000 -
$53,500
Customer Service Representatives V-Nine, Inc. Washington, DC Jun 25, 2014 $44,741
Customer Service Representative BSML, Inc. Boston, MA Sep 21, 2016 $37,523
Customer Service Representative Apiece Apart LLC Nyack, NY Oct 01, 2014 $37,500
Customer Service Representative Q-Hub Logistics Corporation Houston, TX Sep 01, 2013 $37,000
Customer Service Representative-Bilingual Thegoodface, LLC Santa Clara, CA Sep 01, 2015 $36,712
Customer Service Representative Ace Casino & Games Inc. Corona, CA Oct 11, 2016 $36,670
Customer Service Representatives Ashe Skin Care Inc. Houston, TX Aug 08, 2013 $36,588
Customer Service Representatives Jinfonet Software Inc. Rockville, MD Oct 01, 2012 $36,000

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Top Skills for A Customer Service Representative

  1. Customer Service
  2. Phone Calls
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
  • Answer customer telephone calls regarding existing accounts.
  • Performed an outstanding amount of commitment to ensure accurate data entry for positive and sufficient representation of the company.
  • Provided technical support and suggested parts for various applications.
  • Processed customer calls, obtained/expedited orders, established new accounts by calling potential clients.

What is it like to work as a Customer Service Representative

5.0

Customer service rep

August 21, 2019 on Zippia

What was your job title?

Customer Service Representative

What do you like the most about working as Customer Service Representative?

I like building relations with other companies, keeping customers satisfied and growing in all areas,

3.0

Meea

July 31, 2019 on Zippia

What was your job title?

Customer Service Representative.. Show More

What do you like the most about working as Customer Service Representative?

The challenge, helping people,.. Show More

What do you NOT like?

Non caring employer's , standing on my feet all day, working weekends, low pay.. Show More

How Would You Rate Working As a Customer Service Representative?

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Top 10 Best States for Customer Service Representatives

  1. New Hampshire
  2. Rhode Island
  3. Arizona
  4. New Jersey
  5. Massachusetts
  6. Minnesota
  7. Kentucky
  8. Delaware
  9. Wisconsin
  10. Wyoming
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  • (319 jobs)
  • (2,101 jobs)
  • (2,345 jobs)
  • (1,840 jobs)
  • (1,677 jobs)
  • (1,199 jobs)
  • (291 jobs)
  • (1,737 jobs)
  • (190 jobs)

Top Customer Service Representative Employers

Jobs From Top Customer Service Representative Employers

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