Do you like listening to others' problems? Well, ok, nobody really enjoys listening to complaints, but some are better at pretending to care than others. If that's you, maybe consider a career as a customer service representative.

From customer complaints to processing orders and just being able to answer questions, customer service representative interact with customers throughout their day. The great news is that representatives are needed in almost every industry, so it shouldn't be that difficult to find a job. And as long as you're able to communicate well with others and know your way around a computer, all you need is a high school degree and some on-the-job training.

What Does a Customer Service Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Learn more about what a Customer Service Representative does

How To Become a Customer Service Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Learn More About How To Become a Customer Service Representative

Customer Service Representative Career Paths

Average Salary for a Customer Service Representative

Customer Service Representatives in America make an average salary of $32,260 per year or $16 per hour. The top 10 percent makes over $41,000 per year, while the bottom 10 percent under $25,000 per year.
Average Customer Service Representative Salary
$32,260 Yearly
$15.51 hourly
$25,000
10 %
$32,000
Median
$41,000
90 %

What Am I Worth?

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How To Become a Customer Service Representative
How To Become a Customer Service Representative Career Overview

States With The Most Customer Service Representative Jobs

Mouse over a state to see the number of active customer service representative jobs in each state. The darker areas on the map show where customer service representatives earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Customer Service Representative Jobs By State

Customer Service Representative Education

Customer Service Representative Majors

28.3 %

Customer Service Representative Degrees

High School Diploma

32.7 %

Bachelors

30.6 %

Associate

21.3 %

Top Skills For a Customer Service Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.7% of customer service representatives listed cleanliness on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Customer Service Representative Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Service Representative Resume
Customer Service Representative Resume
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Customer Service Representative Demographics

Customer Service Representative Gender Distribution

Female
Female
70%
Male
Male
31%

After extensive research and analysis, Zippia's data science team found that:

  • Among customer service representatives, 69.5% of them are women, while 30.5% are men.

  • The most common race/ethnicity among customer service representatives is White, which makes up 59.9% of all customer service representatives.

  • The most common foreign language among customer service representatives is Spanish at 74.2%.

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Best States For a Customer Service Representative

Some places are better than others when it comes to starting a career as a customer service representative. The best states for people in this position are Washington, Alaska, Hawaii, and California. Customer service representatives make the most in Washington with an average salary of $37,921. Whereas in Alaska and Hawaii, they would average $37,583 and $36,896, respectively. While customer service representatives would only make an average of $36,790 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. North Dakota

Total Customer Service Representative Jobs:
469
Highest 10% Earn:
$42,000
Location Quotient:
1.45

2. Wisconsin

Total Customer Service Representative Jobs:
2,167
Highest 10% Earn:
$42,000
Location Quotient:
1.12

3. Maine

Total Customer Service Representative Jobs:
982
Highest 10% Earn:
$41,000
Location Quotient:
2.12
Full List Of Best States For Customer Service Representatives

How Do Customer Service Representative Rate Their Jobs?

Zippia Official Logo

4.0

Billing representativeApril 2020

4.0

Zippia Official LogoBilling representativeApril 2020

What do you like the most about working as Customer Service Representative?

Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.

Zippia Official Logo

5.0

Customer service repAugust 2019

5.0

Zippia Official LogoCustomer service repAugust 2019

What do you like the most about working as Customer Service Representative?

I like building relations with other companies, keeping customers satisfied and growing in all areas,

Zippia Official Logo

3.0

MeeaJuly 2019

3.0

Zippia Official LogoMeeaJuly 2019

What do you like the most about working as Customer Service Representative?

The challenge, helping people, Show More

What do you NOT like?

Non caring employer's , standing on my feet all day, working weekends, low pay Show More

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Top Customer Service Representative Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer service representatives and discovered their number of customer service representative opportunities and average salary. Through our research, we concluded that Alorica was the best, especially with an average salary of $28,496. AT&T; follows up with an average salary of $34,410, and then comes Xerox with an average of $35,683. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer service representative. The employers include U.S. Bank, CVS Health, and Lincoln Financial Group

Most Common Employers For Customer Service Representative

RankCompanyAverage SalaryHourly RateJob Openings
1Xerox$35,683$17.1617,332
2AT&T$34,410$16.5417,797
3T-Mobile$34,024$16.3614,639
4Wells Fargo$33,217$15.977,779
5Bank of America$33,208$15.976,760
6Family Dollar$32,741$15.746,314
7Citi$32,599$15.675,212
8Walmart$30,530$14.6814,748
9Circle K$30,454$14.647,820
10Sears Holdings$30,119$14.485,377

Becoming a Customer Service Representative FAQs

How Long Does It Take To Become A Customer Service Representative?

It takes 3 years of professional experience to become a customer service representative. That is the time it takes to learn specific customer service representative skills, but does not account for time spent in formal education.

How Can I Be A Good Customer Service Representative?

To be a good customer service representative, you must be able to solve problems while providing positive customer experiences.

If you are in a customer service representative role in a fast-food industry or restaurant, a large part of success is related to your ability to provide customers with positive experiences. To be a successful customer service representative requires the following:

How Do I Get A Job As A Customer Service Representative?

To get a job as a customer service representative, apply for customer service jobs with a resume and cover letter that describe your accomplishments working with customers in the past. Working as a customer service representative involves talking face-to-face with customers, solving problems, and helping others, so these are the most important elements to focus on during the application process.

Is A Customer Service Representative A Hard Job?

No, being a customer service representative is not a hard job. It's not the easiest job either. Lots of customer service representatives must work long hours, deal with angry customers and low wages. The term customer service representative is a catch-all job title for many different roles in customer service.

What Are The Duties And Responsibilities Of A Customer Service Representative?

The duties and responsibilities of a customer service representative are focused on providing customer support. A customer service representative serves as the liaison between the company and the customer base. Customer support can come in the form of phone, email, live chat, social media, or some combination of those things.

What Are The Top Three Priorities For A Customer Service Representative?

The top three priorities for a customer service representative are the 'Three Ps' professionalism, patience, and a "people-first" attitude. Although customer service varies from customer or company, the 'Three Ps' will work in almost any customer service representative job.

What Qualifications Do You Need For Customer Service?

The only qualification to become a customer service representative is a high school diploma. However, having an associate degree or even a bachelor's can open up new doors to better positions at more notable companies with more competitive salaries. An associate's degree in business or arts is highly desirable.

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