Become A Customer Service Representative

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Working As A Customer Service Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $30,000

    Average Salary

What Does A Customer Service Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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571 Customer Service Representative jobs

General Cable Corporation
Ashburn, VA
Customer Service Representative

$30,000 Estimated

iFLY Holdings, LLC
Ashburn, VA
Customer Service Representative

$30,000 Estimated

General Cable Corporation
Ashburn, VA
Customer Service Representative

$30,000 Estimated

Atlantic Rubber Company
Ashburn, VA
Customer Service Representative

$30,000 Estimated

Dominos
Ashburn, VA
Customer Service Rep - 43300 Southern Walk Plaza Suite 112 - Ashburn

$30,000 Estimated

Pizza Hut
Ashburn, VA
Production CSR

$30,000 Estimated

Mommy Jobs Online
Ashburn, VA
INBOUND CUSTOMER SERVICE

$30,000 Estimated

Ameriplan
Ashburn, VA
Customer Service- Daily Pay

$30,000 Estimated

Mommy Jobs Online
Ashburn, VA
Inbound Customer Service

$30,000 Estimated

Caruso Enterprises
Ashburn, VA
Professional Customer Service Rep's Needed!

$30,000 Estimated

Ashley
Ashburn, VA
CSR Home Office Work

$30,000 Estimated

Sbhealthplans
Ashburn, VA
Customer Service F T or

$30,000 Estimated

Mommy Jobs Online
Ashburn, VA
Customer Service

$26,000 Estimated

Walgreens
Ashburn, VA
CUSTOMER SERVICE ASSOCIATE

$31,350 Estimated

Walgreens
Ashburn, VA
Customer Service Associate

$31,350 Estimated

Walgreens
Ashburn, VA
Customer Service Associate

$31,350 Estimated

Walgreens
Ashburn, VA
Customer Service Associate

$31,350 Estimated

Mommy Jobs Online
Ashburn, VA
Inbound Customer Service Agent

$24,960 Estimated

Oracle
Ashburn, VA
Customer Service Analyst 4-Support

$48,620 Estimated

Comcast
Ashburn, VA
Rep 2, Cust Service Center (Sales Consultant)

$31,720 Estimated

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Real Customer Service Representative Salaries

Job Title Company Location Start Date Salary
Customer Service Representative Siemens Energy, Inc. Houston, TX Dec 12, 2016 $106,971
Customer Service Representative Fair Health, Inc. New York, NY Apr 09, 2012 $85,000
Customer Service Representatives Verizon Communications Inc., & All Its Subsidiaries & Affiliates New York, NY Jan 21, 2014 $75,666
Customer Service Representative Ajinomoto USA Inc. Fort Lee, NJ Jan 07, 2011 $70,075
Software Engineer/Customer Service Representative Wildlife Management Services Brooklyn Park, MN Sep 19, 2016 $68,871 -
$73,045
Software Engineer/Customer Service Representative Wildlife Management Services Brooklyn Park, MN Oct 08, 2016 $68,871 -
$73,045
Technical Customer Service Representative Harbor Packaging, Inc. Poway, CA May 31, 2011 $67,000
Customer Service Representative Hewlett-Packard Company San Francisco, CA Sep 12, 2012 $64,252 -
$70,000
Customer Service Representatives Jinfonet Software Inc. Rockville, MD Oct 01, 2015 $64,000
Customer Service Representative Clarabridge, Inc. Reston, VA Apr 09, 2016 $63,814 -
$100,000
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Top Skills for A Customer Service Representative

DataEntryInboundPhoneCallsCreditCardPaymentsCustomerInquiriesEnsureCustomerSatisfactionCustomerComplaintsInternetCustomerServiceIssuesTechnicalSupportOutboundCallsCustomerAccountsHighVolumeCustomerServiceSkillsCommunicationSkillsCustomerOrdersAccountInformationCustomerInformationTroubleShootingComputerSystemNewAccounts

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Top Customer Service Representative Skills

  1. Data Entry
  2. Inbound Phone Calls
  3. Credit Card Payments
You can check out examples of real life uses of top skills on resumes here:
  • Dispatched aircraft fueling, did data entry for aircraft movements, enforced proper airport operating procedures.
  • Responded to a high volume of inbound phone calls from current Wells Fargo credit card customers in a call- center environment.
  • Provided various customer service duties including but limited to processing credit card payments, troubleshooting equipment issues and handling billing issues.
  • Answered customer inquiries, solved problems, and provided health care information for Medicare Part A and Part B.
  • Determined customers needs and responded in a manner to ensure customer satisfaction.

Top Customer Service Representative Employers

What Kind Of Companies Hire a Customer Service Representative

  1. Convergys
  2. Xerox
  3. Alorica
  4. Verizon Wireless
  5. At&T
  6. Teleperformance
  7. APAC Customer Services
  8. Comcast
  9. Wal-Mart
  10. Sitel
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