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The differences between customer service representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service representative and a client representative. Additionally, a client representative has an average salary of $41,785, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a customer service representative include cleanliness, POS and data entry. The most important skills for a client representative are customer service, phone calls, and client accounts.
| Customer Service Representative | Client Representative | |
| Yearly salary | $32,260 | $41,785 |
| Hourly rate | $15.51 | $20.09 |
| Growth rate | -4% | -4% |
| Number of jobs | 209,515 | 238,735 |
| Job satisfaction | 4 | - |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 61% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.
Customer service representatives and client representatives have different pay scales, as shown below.
| Customer Service Representative | Client Representative | |
| Average salary | $32,260 | $41,785 |
| Salary range | Between $25,000 And $41,000 | Between $28,000 And $60,000 |
| Highest paying City | Des Moines, WA | New York, NY |
| Highest paying state | Washington | New York |
| Best paying company | Oracle | IBM |
| Best paying industry | Insurance | Technology |
There are a few differences between a customer service representative and a client representative in terms of educational background:
| Customer Service Representative | Client Representative | |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service representatives' and client representatives' demographics:
| Customer Service Representative | Client Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.5% Female, 69.5% | Male, 40.6% Female, 59.4% |
| Race ratio | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |