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The differences between customer service representatives and coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service representative and a coordinator. Additionally, a coordinator has an average salary of $41,599, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a customer service representative include cleanliness, POS and data entry. The most important skills for a coordinator are customer service, patients, and excellent organizational.
| Customer Service Representative | Coordinator | |
| Yearly salary | $32,260 | $41,599 |
| Hourly rate | $15.51 | $20.00 |
| Growth rate | -4% | 12% |
| Number of jobs | 209,515 | 151,508 |
| Job satisfaction | 4 | 5 |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 57% |
| Average age | 40 | 43 |
| Years of experience | 12 | 12 |
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Coordinators are responsible for liaising between the department they are assigned to and any other external party. They oversee projects or agreements. They are in charge of following through negotiations between the two parties regarding work. They see through the conduct of such contracts by ensuring that all terms are amenable to both parties. They maintain records and other necessary data and paperwork. They also ensure that office policy and guidelines are being followed. Coordinators also ensure that all projects are completed efficiently and effectively.
Customer service representatives and coordinators have different pay scales, as shown below.
| Customer Service Representative | Coordinator | |
| Average salary | $32,260 | $41,599 |
| Salary range | Between $25,000 And $41,000 | Between $27,000 And $61,000 |
| Highest paying City | Des Moines, WA | San Francisco, CA |
| Highest paying state | Washington | Alaska |
| Best paying company | Oracle | Meta |
| Best paying industry | Insurance | Technology |
There are a few differences between a customer service representative and a coordinator in terms of educational background:
| Customer Service Representative | Coordinator | |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | - | University of Southern California |
Here are the differences between customer service representatives' and coordinators' demographics:
| Customer Service Representative | Coordinator | |
| Average age | 40 | 43 |
| Gender ratio | Male, 30.5% Female, 69.5% | Male, 36.3% Female, 63.7% |
| Race ratio | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.2% Hispanic or Latino, 20.9% Asian, 6.4% White, 53.9% American Indian and Alaska Native, 2.1% |
| LGBT Percentage | 7% | 11% |