Customer service representative demographics and statistics in the US
Customer service representative demographics research summary. Zippia estimates customer service representative demographics and statistics in the United States by using a database of 30 million profiles. Our customer service representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service representatives after extensive research and analysis:
- There are over 1,554,799 customer service representatives currently employed in the United States.
- 69.5% of all customer service representatives are women, while 30.5% are men.
- The average customer service representative age is 40 years old.
- The most common ethnicity of customer service representatives is White (55.0%), followed by Hispanic or Latino (21.2%), Black or African American (11.6%) and Asian (6.3%).
- Customer service representatives are most in-demand in Phoenix, AZ.
- The insurance industry is the highest-paying for customer service representatives.
- Des Moines, WA pays an annual average wage of $38,086, the highest in the US.
- In 2022, women customer service representatives earned 97% of what men earned.
- 7% of all customer service representatives are LGBT.
- North Dakota is the best state for customer service representatives to live.
- Customer service representatives are 50% more likely to work at private companies in comparison to public companies.
On this page
Customer service representative demographics by:
Customer service representative gender statistics
69.5% of customer service representatives are women and 30.5% of customer service representatives are men.
- Female, 69.5%
- Male, 30.5%
Customer service representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 69.5% |
| Male | 30.5% |
Customer service representative gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$33,853
Female income
$32,758
Customer service representative gender ratio over time
This data breaks down the percentage of men and women in customer service representative positions over time. Currently, 69.5% of customer service representatives are female.
Customer service representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 28.87% | 71.13% |
| 2011 | 28.73% | 71.27% |
| 2012 | 30.16% | 69.84% |
| 2013 | 30.59% | 69.41% |
| 2014 | 31.08% | 68.92% |
| 2015 | 30.97% | 69.03% |
| 2016 | 31.52% | 68.48% |
| 2017 | 31.94% | 68.06% |
| 2018 | 30.67% | 69.33% |
| 2019 | 30.25% | 69.75% |
| 2020 | 30.87% | 69.13% |
| 2021 | 30.50% | 69.50% |
Customer service representative related jobs gender ratio
We compared customer service representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Representative | 30% | 70% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service representative demographics by race
The most common ethnicity among customer service representatives is White, which makes up 55.0% of all customer service representatives. Comparatively, 21.2% of customer service representatives are Hispanic or Latino and 11.6% of customer service representatives are Black or African American.
- White, 55.0%
- Hispanic or Latino, 21.2%
- Black or African American, 11.6%
- Asian, 6.3%
- Unknown, 5.2%
- American Indian and Alaska Native, 0.7%
Customer service representative race
| Customer service representative race | Percentages |
|---|---|
| White | 55.0% |
| Hispanic or Latino | 21.2% |
| Black or African American | 11.6% |
| Asian | 6.3% |
| Unknown | 5.2% |
| American Indian and Alaska Native | 0.7% |
Customer service representative race and ethnicity over time
See how customer service representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.41% | 11.81% | 5.59% | 17.25% |
| 2011 | 62.13% | 12.10% | 5.73% | 17.12% |
| 2012 | 61.33% | 11.98% | 5.54% | 17.98% |
| 2013 | 61.67% | 11.81% | 5.71% | 17.65% |
| 2014 | 61.05% | 11.76% | 6.02% | 17.84% |
| 2015 | 60.44% | 11.50% | 5.80% | 18.95% |
| 2016 | 59.55% | 11.99% | 6.05% | 18.85% |
| 2017 | 60.47% | 11.41% | 6.01% | 18.67% |
| 2018 | 60.28% | 10.99% | 6.18% | 19.05% |
| 2019 | 59.88% | 11.18% | 5.99% | 19.57% |
| 2020 | 57.32% | 10.58% | 6.14% | 20.18% |
| 2021 | 55.01% | 11.55% | 6.31% | 21.20% |
Customer service representative wage gap by race
According to our data, asian customer service representatives have the highest average salary compared to other ethnicities. Black or african american customer service representatives have the lowest average salary at $33,522.
| Ethnicity | Salary |
|---|---|
| Unknown | $33,566 |
| White | $33,909 |
| Black or African American | $33,522 |
| Asian | $34,456 |
| Hispanic or Latino | $33,818 |
Average customer service representative age
See how the average age of customer service representatives varies based on ethnicity and gender.
Male
Female
Customer service representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service representative age breakdown
The average age of customer service representatives is 40+ years years old, representing 49% of the customer service representative population.
Customer service representative age breakdown
| Customer Service Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service representative educational attainment
The most common degree for customer service representatives is high school diploma, with 33% of customer service representatives earning that degree. The second and third most common degree levels are bachelor's degree degree at 31% and bachelor's degree degree at 21%.
- High School Diploma, 33%
- Bachelor's, 31%
- Associate, 21%
- Diploma, 8%
- Other Degrees, 7%
Customer service representatives by degree level
| Customer service representative degree | Percentages |
|---|---|
| High School Diploma | 33% |
| Bachelor's | 31% |
| Associate | 21% |
| Diploma | 8% |
| Other Degrees | 7% |
Customer service representative jobs you might like
Customer service representative wage gap by degree level
According to the data, customer service representatives with a Master's degree earn more than those without, at $37,281 annually. With a Bachelor's degree, customer service representatives earn a median annual income of $35,937 compared to $33,002 for customer service representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $37,281 |
| High School Diploma or Less | $31,976 |
| Bachelor's Degree | $35,937 |
| Some College/ Associate Degree | $33,002 |
Customer service representative employment statistics
Most customer service representatives work for a private in the retail industry.
Company size where customer service representatives work
Below, you can see the size of companies where customer service representatives work.
Customer service representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 5% |
| 100 - 500 employees | 7% |
| 500 - 1,000 employees | 4% |
| 1,000 - 10,000 employees | 27% |
| > 10,000 employees | 54% |
Customer service representative jobs by company type
Employees with the customer service representative job title have their preferences when it comes to working for a company. For instance, most customer service representatives prefer to work at private companies over public companies.
Customer service representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 0% |
| Public | 48% |
| Private | 50% |
| Government | 1% |
Customer service representative jobs by industry
The most common industries for customer service representatives are retail, professional and finance.
Customer service representative industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 23% |
| Retail | 16% |
| Professional | 12% |
| Finance | 10% |
| Technology | 6% |
| Telecommunication | 5% |
| Insurance | 5% |
| Media | 4% |
| Hospitality | 4% |
| Health Care | 3% |
| Transportation | 2% |
| Manufacturing | 2% |
| Energy | 2% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Start-up | 1% |
Customer service representative turnover and employment statistics
Customer service representative unemployment rate over time
The unemployment rate for customer service representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service representative unemployment rate by year
| Year | Customer service representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service representative tenure
The average customer service representative stays at their job for 1-2 years, based on the 30,002 customer service representatives resumes in Zippia's database.
Customer service representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 34% |
| 1-2 years | 35% |
| 3-4 years | 12% |
| 5-7 years | 12% |
| 8-10 years | 3% |
| 11+ years | 4% |
Customer service representative LGBT ratio compared to similar jobs
Review the percent of customer service representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Processing Specialist | 5.53% | 46,043 |
| Eligibility Technician | 6.73% | 24,203 |
| Customer Service Representative | 7.19% | - |
| Document Clerk | 8.60% | 99,244 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Administrative Library Assistant | 11.16% | 36,264 |
| Staffing Assistant | 15.31% | 20,939 |
Similar customer service representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Processing Specialist | 5.53% | 46,043 |
| Eligibility Technician | 6.73% | 24,203 |
| Document Clerk | 8.60% | 99,244 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Administrative Library Assistant | 11.16% | 36,264 |
| Staffing Assistant | 15.31% | 20,939 |
Foreign languages spoken by customer service representatives
The most common foreign language among customer service representatives is Spanish at 74.2%. The second-most popular foreign language spoken is French at 6.7% and Portuguese is the third-most popular at 2.1%.
- Spanish, 74.2%
- French, 6.7%
- Portuguese, 2.1%
- German, 2.1%
- Arabic, 1.5%
- Other, 13.4%
Customer service representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 74.2% |
| French | 6.7% |
| Portuguese | 2.1% |
| German | 2.1% |
| Arabic | 1.5% |
| Other | 13.4% |
