The customer service representative workforce reached a whopping 1,629,703 in 2020! Among those workers, we discovered that 65.2% of them are women, while 27.9% are men. The most common race/ethnicity among customer service representatives is White, which makes up 60.3% of all customer service representatives. Comparatively, there are 19.1% of the Hispanic or Latino ethnicity and 11.0% of the Black or African American ethnicity. The majority of customer service representatives are located in San Antonio, TX and Houston, TX. Customer service representatives are also more likely to work at public companies in comparison to private companies. Taking it a step further, customer service representatives are more likely to find a job in the retail industry. And perhaps the best information we found was that Washington, California, Massachusetts, Minnesota and Alaska are where customer service representatives find the highest salaries.
From where do we know all information about customer service representative demographics? We analyzed 30,002 customer service representatives resumes to find out what the average demographics are for the job position. Just to be clear, by demographics we mean the study of population-based factors like age, race, and sex. On top of scouring through resumes, we also took note of job proposals from employers and Census Bureau data. And guess what? We found some pretty interesting information.
Customer Service Representative Diversity
From race to gender and even age, we found the average demographic information on those who work as customer service representatives. Keep reading to find out what the results for customer service representatives were.
Customer Service Representative Gender Ratio
Among customer service representatives, 65.2% of them are women compared to 27.9% which are men.
- Female, 65.2%
- Male, 27.9%
- Unknown, 6.9%
Customer Service Representative Ethnic Breakdown
The most common ethnicity among customer service representatives is White, which makes up 60.3% of all customer service representatives. Comparatively, there are 19.1% of the Hispanic or Latino ethnicity and 11.0% of the Black or African American ethnicity.
- White, 60.3%
- Hispanic or Latino, 19.0%
- Black or African American, 11.0%
- Asian, 6.2%
- Unknown, 2.9%
- American Indian and Alaska Native, 0.6%
Foreign Languages Spoken By Customer Service Representatives
The chart below shows that 77.0% of customer service representatives speak Spanish. The second-most popular foreign language spoken is French at 6.3% and Portuguese is the third-most popular at 1.8%.
- Spanish, 63.6%
- French, 18.2%
- Russian, 9.1%
- Portuguese, 9.1%
Customer Service Representative Race And Ethnicity Over Time
Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2008-2018 among customer service representatives.
- White
- Asian
- Hispanic or Latino
- Black or African American
Customer Service Representative Gender Over Time
This data shows how men and women predominate in the customer service representative position over time.
Customer Service Representative Unemployment Rate Over Time
The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of customer service representatives changed.
- Unemployment rate
Number Of Years On The Job For Customer Service Representative
Comparing The Gender Ratio of Customer Service Representatives with Other Job Titles
We compared this job title with other job titles to see how gender percentages varied. As you can see, technical service advisor and courtesy associate have the biggest difference in gender.
Job Title   | Male | Female |
|---|---|---|
| Loan Secretary | 5% | 92% |
| Receptionist/Human Resources Assistant | 8% | 88% |
| Dental Receptionist | 8% | 88% |
| Customer Service Representative | 28% | 65% |
| Auto Service Advisor | 81% | 18% |
| Courtesy Associate | 83% | 13% |
| Technical Service Advisor | 84% | 12% |
Comparing The LGBT Ratio of Customer Service Representatives with Other Job Titles
After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to customer service representatives.
Job Title | LGBT |
|---|---|
| Shelver | 5.72% |
| Senior Receptionist | 7.89% |
| Loan Servicing Specialist | 8.31% |
| Classified Ad Taker | 11.49% |
| Customer Service Representative | 12.31% |
| Travel Clerk | 23.61% |
| Eligibility Specialist | 24.95% |
How Much Do Women Make Compared To Man As Customer Service Representative?
Customer Service Representative Income By Gender And Race/Ethnicity
We found interesting that Asian men and Asian women make more money compared to others.
- Male
- Female
Customer Service Representative Income By Race/Ethnicity And Education
This chart shows the impact that education has on the income level of different ethnicities.
Education | Income |
|---|---|
| High School Diploma or Less | $30,129 |
| Some College/ Associate Degree | $31,006 |
| Bachelor's Degree | $33,353 |
| Master's Degree | $35,222 |
Customer Service Representative Income By Race/Ethnicity And Education
This chart shows the impact that education has on the income level of different ethnicities.
- Asian
- Black or African American
- Hispanic or Latino
- White
