Customer Service Representative Demographics

The customer service representative workforce reached a whopping 1,629,703 in 2020! Among those workers, we discovered that 65.2% of them are women, while 27.9% are men. The most common race/ethnicity among customer service representatives is White, which makes up 60.3% of all customer service representatives. Comparatively, there are 19.1% of the Hispanic or Latino ethnicity and 11.0% of the Black or African American ethnicity. The majority of customer service representatives are located in San Antonio, TX and Houston, TX. Customer service representatives are also more likely to work at public companies in comparison to private companies. Taking it a step further, customer service representatives are more likely to find a job in the retail industry. And perhaps the best information we found was that Washington, California, Massachusetts, Minnesota and Alaska are where customer service representatives find the highest salaries.

From where do we know all information about customer service representative demographics? We analyzed 30,002 customer service representatives resumes to find out what the average demographics are for the job position. Just to be clear, by demographics we mean the study of population-based factors like age, race, and sex. On top of scouring through resumes, we also took note of job proposals from employers and Census Bureau data. And guess what? We found some pretty interesting information.

Customer Service Representative Diversity

From race to gender and even age, we found the average demographic information on those who work as customer service representatives. Keep reading to find out what the results for customer service representatives were.

Customer Service Representative Gender Ratio

Among customer service representatives, 65.2% of them are women compared to 27.9% which are men.

  • Female, 65.2%
  • Male, 27.9%
  • Unknown, 6.9%

Customer Service Representative Ethnic Breakdown

The most common ethnicity among customer service representatives is White, which makes up 60.3% of all customer service representatives. Comparatively, there are 19.1% of the Hispanic or Latino ethnicity and 11.0% of the Black or African American ethnicity.

  • White, 60.3%
  • Hispanic or Latino, 19.0%
  • Black or African American, 11.0%
  • Asian, 6.2%
  • Unknown, 2.9%
  • American Indian and Alaska Native, 0.6%

Foreign Languages Spoken By Customer Service Representatives

The chart below shows that 77.0% of customer service representatives speak Spanish. The second-most popular foreign language spoken is French at 6.3% and Portuguese is the third-most popular at 1.8%.

  • Spanish, 63.6%
  • French, 18.2%
  • Russian, 9.1%
  • Portuguese, 9.1%

Customer Service Representative Race And Ethnicity Over Time

Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2008-2018 among customer service representatives.

  • White
  • Asian
  • Hispanic or Latino
  • Black or African American

Customer Service Representative Gender Over Time

This data shows how men and women predominate in the customer service representative position over time.

Male
Female
100%
80%
60%
40%
20%
0%
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018

Customer Service Representative Unemployment Rate Over Time

The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of customer service representatives changed.

  • Unemployment rate

Number Of Years On The Job For Customer Service Representative

Less than one year

1-2 years

3-4 years

5-7 years

8-10 years

11+ years

Comparing The Gender Ratio of Customer Service Representatives with Other Job Titles

We compared this job title with other job titles to see how gender percentages varied. As you can see, technical service advisor and courtesy associate have the biggest difference in gender.

Job Titleascdesc
Maleasc
Femaleascdesc
Loan Secretary5%92%
Receptionist/Human Resources Assistant8%88%
Dental Receptionist8%88%
Customer Service Representative28%65%
Auto Service Advisor81%18%
Courtesy Associate83%13%
Technical Service Advisor84%12%
Male
Female
100%
75%
50%
25%
0%
Technical Service Advisor
Courtesy Associate
Auto Service Advisor
Customer Service Representative
Dental Receptionist
Receptionist/Human Resources Assistant
Loan Secretary
0%
25%
50%
75%
100%

Comparing The LGBT Ratio of Customer Service Representatives with Other Job Titles

After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to customer service representatives.

Job Titleascdesc
LGBTasc
Shelver5.72%
Senior Receptionist7.89%
Loan Servicing Specialist8.31%
Classified Ad Taker11.49%
Customer Service Representative12.31%
Travel Clerk23.61%
Eligibility Specialist24.95%

How Much Do Women Make Compared To Man As Customer Service Representative?

male-income
Male Income
$31,089
female-income
Female Income
$30,820

Customer Service Representative Income By Gender And Race/Ethnicity

We found interesting that Asian men and Asian women make more money compared to others.

  • Male
  • Female
$32,233
$31,939
$31,645
$31,351
$31,057
$30,763
$30,469
$30,175
Asian
Black or African American
Hispanic or Latino
White

Customer Service Representative Income By Race/Ethnicity And Education

This chart shows the impact that education has on the income level of different ethnicities.

Educationascdesc
Incomeasc
High School Diploma or Less$30,129
Some College/ Associate Degree$31,006
Bachelor's Degree$33,353
Master's Degree$35,222

Customer Service Representative Income By Race/Ethnicity And Education

This chart shows the impact that education has on the income level of different ethnicities.

  • Asian
  • Black or African American
  • Hispanic or Latino
  • White
$36,712
$35,222
$33,732
$32,242
$30,752
$29,262
$27,772
High School Diploma or Less
Some College/ Associate Degree
Bachelor's Degree
Master's Degree

Customer Service Representative Heatmaps

The amount you can make as a customer service representative can depend on where you live. For example, the highest salary of customer service representatives is $45,355. Use our chart to find out where that salary is located.

Where Do Customer Service Representatives Earn The Most?

The map here shows where customer service representatives earn the highest salaries in the U.S. The darker areas across the 50 states highlight the highest salaries.

Average Salary

Where Are Customer Service Representatives Located?

By looking through more than 30,002 resumes, we found that the most popular places for customer service representatives are San Antonio, TX and Houston, TX.

Number of Customer Service Representatives

Where Are Customer Service Representatives In High Demand?

We looked over job openings to determine where in the country customer service representatives are in the most demand.

Jobs Openings

Customer Service Representative Employment Statistics

This section highlights the information we gathered about the types of businesses and industries that employ customer service representatives. We found that the most common company type is public. In addition, the industry that employs the most customer service representatives is the retail industry.

What Percentage Of Customer Service Representative Jobs Are Remote?

1.9% Remote

Freelance, outsourced or remote workers who spend much of their time working from home.

98.1% On-Site

Some of the vacancies require to stay on-site without possibility of working remotely.

Company Size

We created this chart to show you the average size of companies that typically hire customer service representatives.

< 50 employees

50 - 100 employees

100 - 500 employees

500 - 1,000 employees

1,000 - 10,000 employees

> 10,000

The Types Of Companies Customer Service Representative Work In

Employees with the customer service representative job title have their preferences when it comes to working for a company. For instance, most customer service representatives prefer to work at public companies over private companies.

Public

Private

Education

Government

Industry Concentration

Just based on the number of employees within each industry, we were able to determine the most common industries that employ customer service representatives. Those industries include retail, finance and professional.

Fortune 500

Retail

Finance

Professional

Technology

Customer Service Representative Jobs