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Research Summary. Using a database of 30 million profiles, Zippia estimates demographics and statistics for Customer Service Representatives in the United States. Our estimates are verified against BLS, Census, and current job openings data for accuracy. After extensive research and analysis, Zippia's data science team found that:

  • There are over 1,629,703 Customer Service Representatives currently employed in the United States.
  • 69.5% of all Customer Service Representatives are women, while 30.5% are men.
  • The average age of an employed Customer Service Representative is 40 years old.
  • The most common ethnicity of Customer Service Representatives is White (59.9%), followed by Hispanic or Latino (19.6%) and Black or African American (11.2%).
  • The majority of Customer Service Representatives are located in NY, New York and TX, Houston.
  • Customer Service Representatives are most in-demand in Phoenix, AZ.
  • Customer Service Representatives are paid an average annual salary of $30,264.
  • The Insurance industry is the highest-paying for Customer Service Representatives.
  • Seattle, WA pays an annual average wage of $35,104, the highest in the US.
  • Customer Service Representatives average starting salary is $24,000.
  • In 2021, women earned 98% of what men earned.
  • The top 10% of highest-paid Customer Service Representatives earn as much as $37,000 or more.
  • 7% of all Customer Service Representatives are LGBT.
  • Wisconsin is the best state for Customer Service Representatives to live.
  • Customer Service Representatives are more likely to work at Public companies in comparison to Private companies.

Customer Service Representative Statistics By Gender

Among Customer Service Representatives, 69.5% of them are women compared to 30.5% which are men.

  • Female, 69.5%
  • Male, 30.5%

Customer Service Representatives By Gender

GenderPercentages
Female69.5%
Male30.5%

Gender Pay Gap For Customer Service Representative

Women Earn 98¢ For Every $1 Earned By Men

male-income
Male Income
$29,742
female-income
Female Income
$29,138

Customer Service Representative Gender Over Time

This data shows how men and women predominate in the Customer Service Representative position over time.

Male
Female
100%
80%
60%
40%
20%
0%
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019

Customer Service Representative Gender By Year

YearMaleFemale
201028.56%71.44%
201128.42%71.58%
201229.85%70.15%
201330.27%69.73%
201430.76%69.24%
201530.65%69.35%
201631.19%68.81%
201731.61%68.39%
201830.35%69.65%
201929.93%70.07%

Customer Service Representative Male to Female Ratio

We compared this job title with other job titles to see how gender percentages varied. As you can see, Technical Service Advisor and Courtesy Associate have the biggest difference in gender.

Job TitleMaleFemale
Loan Secretary4%96%
Dental Receptionist5%95%
Receptionist Secretary6%94%
Customer Service Representative30%70%
Lead Ramp Agent86%14%
Courtesy Associate88%12%
Technical Service Advisor89%11%

Customer Service Representative Statistics By Race

The most common ethnicity among Customer Service Representatives is White, which makes up 59.9% of all Customer Service Representatives. Comparatively, there are 19.6% of the Hispanic or Latino ethnicity and 11.2% of the Black or African American ethnicity.

  • White, 59.9%
  • Hispanic or Latino, 19.6%
  • Black or African American, 11.2%
  • Asian, 6.0%
  • Unknown, 2.7%
  • American Indian and Alaska Native, 0.6%

Customer Service Representative Race

Customer Service Representative RacePercentages
White59.9%
Hispanic or Latino19.6%
Black or African American11.2%
Asian6.0%
Unknown2.7%
American Indian and Alaska Native0.6%

Customer Service Representative Race And Ethnicity Over Time

Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2010-2019 among Customer Service Representatives.

  • White
  • Asian
  • Hispanic or Latino
  • Black or African American

Customer Service Representative Race By Year

YearWhiteBlack or African AmericanAsianHispanic or Latino
201062.41%11.81%5.59%17.25%
201162.13%12.10%5.73%17.12%
201261.33%11.98%5.54%17.98%
201361.67%11.81%5.71%17.65%
201461.05%11.76%6.02%17.84%
201560.44%11.50%5.80%18.95%
201659.55%11.99%6.05%18.85%
201760.47%11.41%6.01%18.67%
201860.28%10.99%6.18%19.05%
201959.88%11.18%5.99%19.57%

Customer Service Representative Wage Gap By Race

Asian Customer Service Representatives have the highest average salary compared to other ethnicities. Black or African American Customer Service Representatives have the lowest average salary at $29,183.
$31,000
$30,000
$29,000
Unknown
White
Black or African American
Asian
Hispanic or Latino
EthnicitySalary
Unknown$29,373
White$29,626
Black or African American$29,183
Asian$29,658
Hispanic or Latino$29,359

Customer Service Representative JOBS

Average Age of a Customer Service Representative

We determined the average age of Customer Service Representatives based on ethnicity and gender.

Male
Female

Customer Service Representative Age By Race

RaceMale AgeFemale Age
Black or African American3839
Unknown3033
Asian4040
Hispanic or Latino3236
White3745
American Indian and Alaska Native3642

Customer Service Representative Age Breakdown

This chart breaks down the ages of Customer Service Representative employees. Interestingly enough, the average age of Customer Service Representatives is 40+ years old, which represents 50% of the population.

20-30 years

30-40 years

40+ years


Customer Service Representative Age

Customer Service Representative YearsPercentages
20-30 years24%
30-40 years24%
40+ years50%

Types of Customer Service Representative Degree Levels

The most common degree for Customer Service Representatives is High School Diploma 33% of Customer Service Representatives earn that degree. A close second is Bachelor's Degree with 31% and rounding it off is Associate Degree with 21%.

  • High School Diploma, 33%
  • Bachelors, 31%
  • Associate, 21%
  • Diploma, 8%
  • Other Degrees, 7%

Customer Service Representatives By Education

Customer Service Representative DegreePercentages
High School Diploma33%
Bachelors31%
Associate21%
Diploma8%
Other Degrees7%

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Customer Service Representative Wage Gap By Education

Customer Service Representatives with a Masters degree earn more than those without, at $33,931 annually. With a Bachelors degree, Customer Service Representatives earn a median annual income of $32,579 compared to $29,759 for Customer Service Representatives with an Associate degree.
$35,000
$34,000
$33,000
$32,000
$31,000
$30,000
$29,000
High School Diploma or Less
Master's Degree
Bachelor's Degree
Some College/ Associate Degree
EducationSalary
High School Diploma or Less$29,138
Master's Degree$33,931
Bachelor's Degree$32,579
Some College/ Associate Degree$29,759

Customer Service Representative Employment Statistics

This section highlights the information we gathered about the types of businesses and industries that employ Customer Service Representatives. We found that the most common company type is Public. In addition, the industry that employs the most Customer Service Representatives is the Retail industry.

Company Size

We created this chart to show you the average size of companies that typically hire Customer Service Representatives.

< 50 employees

50 - 100 employees

100 - 500 employees

500 - 1,000 employees

1,000 - 10,000 employees

> 10,000

Customer Service Representative Jobs By Employer Size

Company SizePercentages
< 50 employees1%
50 - 100 employees1%
100 - 500 employees2%
500 - 1,000 employees5%
1,000 - 10,000 employees32%
> 10,000 employees59%

The Types Of Companies Customer Service Representative Work In

Employees with the Customer Service Representative job title have their preferences when it comes to working for a company. For instance, most Customer Service Representatives prefer to work at Public companies over Private companies.

Public

Private

Government

Customer Service Representative Jobs By Sector

Company TypePercentages
Public55%
Private44%
Government1%

Top Industries Hiring Customer Service Representatives

Just based on the number of employees within each industry, we were able to determine the most common industries that employ Customer Service Representatives. Those industries include Retail, Finance and Technology.

Fortune 500

Retail

Finance

Technology

Professional

Customer Service Representative Turnover And Employment Statistics

Customer Service Representative Unemployment Rate Over Time

The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of Customer Service Representatives changed.

  • Unemployment rate

Customer Service Representative Unemployment Rate By Year

YearCustomer Service Representative Unemployment Rate
201011.59%
201111.00%
201210.08%
20138.66%
20147.64%
20156.32%
20165.97%
20175.66%
20185.04%
20194.98%

The Average Number of Years That Customer Service Representative Stay in a Job

By looking over 30,002 Customer Service Representatives resumes, we figured out that the average Customer Service Representative enjoys staying at their job for 1-2 years for a percentage of 35%.

Less than one year

1-2 years

3-4 years

5-7 years

8-10 years

11+ years


Customer Service Representative Tenure

Number or YearsPercentages
Less than 1 year34%
1-2 years35%
3-4 years12%
5-7 years12%
8-10 years3%
11+ years4%

Comparing The LGBT Ratio of Customer Service Representatives with Other Job Titles

After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to Customer Service Representatives.

Job TitleLGBTJob Openings
Telephone Answerer5.55%47600.00%
Customer Service Representative7.22%
Driver License Agent8.59%63,855
Loan Documentation Specialist9.31%14,035
Survey Coordinator9.66%9,653
Contact Officer10.94%69,205
Assistant Librarian12.26%2,847

Customer Service Representative LGBT Demographics

ProfessionPercentages of LGBT Job Openings
Telephone Answerer5.55%476
Driver License Agent8.59%63,855
Loan Documentation Specialist9.31%14,035
Survey Coordinator9.66%9,653
Contact Officer10.94%69,205
Assistant Librarian12.26%2,847

Foreign Languages Spoken By Customer Service Representatives

The most common foreign language among Customer Service Representatives is Spanish at 74.2%. The second-most popular foreign language spoken is French at 6.7% and Portuguese is the third-most popular at 2.1%.

  • Spanish, 74.2%
  • French, 6.7%
  • Portuguese, 2.1%
  • German, 2.1%
  • Arabic, 1.5%
  • Other, 13.4%

Customer Service Representative Languages Spoken

Foreign LanguagePercentages
Spanish74.2%
French6.7%
Portuguese2.1%
German2.1%
Arabic1.5%
Other13.4%

Customer Service Representative Jobs

Recently Added Customer Service Representative Jobs

Customer Service Representative Heatmaps

The amount you can make as a Customer Service Representative can depend on where you live. For example, the highest salary of Customer Service Representatives is $47,615. Use our chart to find out where that salary is located.

Where Do Customer Service Representatives Earn The Most?

The map here shows where Customer Service Representatives earn the highest salaries in the U.S. The darker areas across the 50 states highlight the highest salaries.

Average Salary

Where Are Customer Service Representatives Located?

By looking through more than 30,002 resumes, we found that the most popular places for Customer Service Representatives are NY, New York and TX, Houston.

Number of Customer Service Representatives

Where Are Customer Service Representatives In High Demand?

We looked over job openings to determine where in the country Customer Service Representatives are in the most demand.

Jobs Openings

Customer Service Representative Demographics FAQs

What percentage of Customer Service Representatives are female?

70.1% of customer service representatives are female in the United States. This is 0.4 percentage points higher than last year. Additionally, the percentage of female customer service representatives has decreased by -1.4 percentage points since 2010. That means there are a total of 1,142,421 female customer service representatives in the U.S. and 487,282 male customer service representatives in the United States. Note that Zippia's estimate accounts only for the 1,629,703 people with the specific job title of customer service representative and doesn't include grouping similar job titles, or people with potentially similar credentialing.

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