Research Summary. Using a database of 30 million profiles, Zippia estimates demographics and statistics for Customer Service Representatives in the United States. Our estimates are verified against BLS, Census, and current job openings data for accuracy. After extensive research and analysis, Zippia's data science team found that:
- There are over 1,629,703 Customer Service Representatives currently employed in the United States.
- 69.5% of all Customer Service Representatives are women, while 30.5% are men.
- The average age of an employed Customer Service Representative is 40 years old.
- The most common ethnicity of Customer Service Representatives is White (59.9%), followed by Hispanic or Latino (19.6%) and Black or African American (11.2%).
- The majority of Customer Service Representatives are located in NY, New York and TX, Houston.
- Customer Service Representatives are most in-demand in Phoenix, AZ.
- Customer Service Representatives are paid an average annual salary of $30,264.
- The Insurance industry is the highest-paying for Customer Service Representatives.
- Seattle, WA pays an annual average wage of $35,104, the highest in the US.
- Customer Service Representatives average starting salary is $24,000.
- In 2021, women earned 98% of what men earned.
- The top 10% of highest-paid Customer Service Representatives earn as much as $37,000 or more.
- 7% of all Customer Service Representatives are LGBT.
- Wisconsin is the best state for Customer Service Representatives to live.
- Customer Service Representatives are more likely to work at Public companies in comparison to Private companies.
Customer Service Representative Statistics By Gender
Among Customer Service Representatives, 69.5% of them are women compared to 30.5% which are men.
- Female, 69.5%
- Male, 30.5%
Customer Service Representatives By Gender
| Gender | Percentages |
|---|---|
| Female | 69.5% |
| Male | 30.5% |
Gender Pay Gap For Customer Service Representative
Women Earn 98ยข For Every $1 Earned By Men
Customer Service Representative Gender Over Time
This data shows how men and women predominate in the Customer Service Representative position over time.
Customer Service Representative Gender By Year
| Year | Male | Female |
|---|---|---|
| 2010 | 28.56% | 71.44% |
| 2011 | 28.42% | 71.58% |
| 2012 | 29.85% | 70.15% |
| 2013 | 30.27% | 69.73% |
| 2014 | 30.76% | 69.24% |
| 2015 | 30.65% | 69.35% |
| 2016 | 31.19% | 68.81% |
| 2017 | 31.61% | 68.39% |
| 2018 | 30.35% | 69.65% |
| 2019 | 29.93% | 70.07% |
Customer Service Representative Male to Female Ratio
We compared this job title with other job titles to see how gender percentages varied. As you can see, Technical Service Advisor and Courtesy Associate have the biggest difference in gender.
| Job Title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Representative | 30% | 70% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Customer Service Representative Statistics By Race
The most common ethnicity among Customer Service Representatives is White, which makes up 59.9% of all Customer Service Representatives. Comparatively, there are 19.6% of the Hispanic or Latino ethnicity and 11.2% of the Black or African American ethnicity.
- White, 59.9%
- Hispanic or Latino, 19.6%
- Black or African American, 11.2%
- Asian, 6.0%
- Unknown, 2.7%
- American Indian and Alaska Native, 0.6%
Customer Service Representative Race
| Customer Service Representative Race | Percentages |
|---|---|
| White | 59.9% |
| Hispanic or Latino | 19.6% |
| Black or African American | 11.2% |
| Asian | 6.0% |
| Unknown | 2.7% |
| American Indian and Alaska Native | 0.6% |
Customer Service Representative Race And Ethnicity Over Time
Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2010-2019 among Customer Service Representatives.
- White
- Asian
- Hispanic or Latino
- Black or African American
Customer Service Representative Race By Year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.41% | 11.81% | 5.59% | 17.25% |
| 2011 | 62.13% | 12.10% | 5.73% | 17.12% |
| 2012 | 61.33% | 11.98% | 5.54% | 17.98% |
| 2013 | 61.67% | 11.81% | 5.71% | 17.65% |
| 2014 | 61.05% | 11.76% | 6.02% | 17.84% |
| 2015 | 60.44% | 11.50% | 5.80% | 18.95% |
| 2016 | 59.55% | 11.99% | 6.05% | 18.85% |
| 2017 | 60.47% | 11.41% | 6.01% | 18.67% |
| 2018 | 60.28% | 10.99% | 6.18% | 19.05% |
| 2019 | 59.88% | 11.18% | 5.99% | 19.57% |
Customer Service Representative Wage Gap By Race
| Ethnicity | Salary |
|---|---|
| Unknown | $29,373 |
| White | $29,626 |
| Black or African American | $29,183 |
| Asian | $29,658 |
| Hispanic or Latino | $29,359 |
Customer Service Representative JOBS
Average Age of a Customer Service Representative
We determined the average age of Customer Service Representatives based on ethnicity and gender.
Customer Service Representative Age By Race
| Race | Male Age | Female Age |
|---|---|---|
| Black or African American | 38 | 39 |
| Unknown | 30 | 33 |
| Asian | 40 | 40 |
| Hispanic or Latino | 32 | 36 |
| White | 37 | 45 |
| American Indian and Alaska Native | 36 | 42 |
Customer Service Representative Age Breakdown
This chart breaks down the ages of Customer Service Representative employees. Interestingly enough, the average age of Customer Service Representatives is 40+ years old, which represents 50% of the population.
Customer Service Representative Age
| Customer Service Representative Years | Percentages |
|---|---|
| 20-30 years | 24% |
| 30-40 years | 24% |
| 40+ years | 50% |
Types of Customer Service Representative Degree Levels
The most common degree for Customer Service Representatives is High School Diploma 33% of Customer Service Representatives earn that degree. A close second is Bachelor's Degree with 31% and rounding it off is Associate Degree with 21%.
- High School Diploma, 33%
- Bachelors, 31%
- Associate, 21%
- Diploma, 8%
- Other Degrees, 7%
Customer Service Representatives By Education
| Customer Service Representative Degree | Percentages |
|---|---|
| High School Diploma | 33% |
| Bachelors | 31% |
| Associate | 21% |
| Diploma | 8% |
| Other Degrees | 7% |
Customer Service Representative Jobs You Might Like
Customer Service Representative Wage Gap By Education
| Education | Salary |
|---|---|
| High School Diploma or Less | $29,138 |
| Master's Degree | $33,931 |
| Bachelor's Degree | $32,579 |
| Some College/ Associate Degree | $29,759 |
Customer Service Representative Employment Statistics
This section highlights the information we gathered about the types of businesses and industries that employ Customer Service Representatives. We found that the most common company type is Public. In addition, the industry that employs the most Customer Service Representatives is the Retail industry.
Company Size
We created this chart to show you the average size of companies that typically hire Customer Service Representatives.
Customer Service Representative Jobs By Employer Size
| Company Size | Percentages |
|---|---|
| < 50 employees | 1% |
| 50 - 100 employees | 1% |
| 100 - 500 employees | 2% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 32% |
| > 10,000 employees | 59% |
The Types Of Companies Customer Service Representative Work In
Employees with the Customer Service Representative job title have their preferences when it comes to working for a company. For instance, most Customer Service Representatives prefer to work at Public companies over Private companies.
Customer Service Representative Jobs By Sector
| Company Type | Percentages |
|---|---|
| Public | 55% |
| Private | 44% |
| Government | 1% |
Top Industries Hiring Customer Service Representatives
Just based on the number of employees within each industry, we were able to determine the most common industries that employ Customer Service Representatives. Those industries include Retail, Finance and Technology.
Customer Service Representative Jobs By Industry
| Industry | Percentages |
|---|---|
| Fortune 500 | 26% |
| Retail | 17% |
| Finance | 12% |
| Technology | 10% |
| Professional | 7% |
| Insurance | 5% |
| Hospitality | 4% |
| Health Care | 3% |
| Telecommunication | 3% |
| Media | 2% |
| Transportation | 2% |
| Non Profits | 2% |
| Internet | 1% |
| Government | 1% |
| Utilities | 1% |
| Manufacturing | 1% |
| Energy | 1% |
Customer Service Representative Turnover And Employment Statistics
Customer Service Representative Unemployment Rate Over Time
The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of Customer Service Representatives changed.
- Unemployment rate
Customer Service Representative Unemployment Rate By Year
| Year | Customer Service Representative Unemployment Rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
The Average Number of Years That Customer Service Representative Stay in a Job
By looking over 30,002 Customer Service Representatives resumes, we figured out that the average Customer Service Representative enjoys staying at their job for 1-2 years for a percentage of 35%.
Customer Service Representative Tenure
| Number or Years | Percentages |
|---|---|
| Less than 1 year | 34% |
| 1-2 years | 35% |
| 3-4 years | 12% |
| 5-7 years | 12% |
| 8-10 years | 3% |
| 11+ years | 4% |
Comparing The LGBT Ratio of Customer Service Representatives with Other Job Titles
After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to Customer Service Representatives.
| Job Title | LGBT | Job Openings |
|---|---|---|
| Telephone Answerer | 5.55% | 47600.00% |
| Customer Service Representative | 7.22% | |
| Driver License Agent | 8.59% | 63,855 |
| Loan Documentation Specialist | 9.31% | 14,035 |
| Survey Coordinator | 9.66% | 9,653 |
| Contact Officer | 10.94% | 69,205 |
| Assistant Librarian | 12.26% | 2,847 |
Customer Service Representative LGBT Demographics
| Profession | Percentages of LGBT | Job Openings |
|---|---|---|
| Telephone Answerer | 5.55% | 476 |
| Driver License Agent | 8.59% | 63,855 |
| Loan Documentation Specialist | 9.31% | 14,035 |
| Survey Coordinator | 9.66% | 9,653 |
| Contact Officer | 10.94% | 69,205 |
| Assistant Librarian | 12.26% | 2,847 |
Foreign Languages Spoken By Customer Service Representatives
The most common foreign language among Customer Service Representatives is Spanish at 74.2%. The second-most popular foreign language spoken is French at 6.7% and Portuguese is the third-most popular at 2.1%.
- Spanish, 74.2%
- French, 6.7%
- Portuguese, 2.1%
- German, 2.1%
- Arabic, 1.5%
- Other, 13.4%
Customer Service Representative Languages Spoken
| Foreign Language | Percentages |
|---|---|
| Spanish | 74.2% |
| French | 6.7% |
| Portuguese | 2.1% |
| German | 2.1% |
| Arabic | 1.5% |
| Other | 13.4% |
