Customer service representative job description
Updated March 14, 2024
7 min read
Customer service representatives primarily manage customer inquiries, concerns, and requests that may have been made through a phone call or face-to-face interaction in an office or concierge counter. They are expected to resolve any complaints, process requests, answer inquiries, and provide general assistance, whichever may be needed by the customer.
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Example customer service representative requirements on a job description
Customer service representative requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in customer service representative job postings.
Sample customer service representative requirements
- High school diploma or equivalent.
- Minimum 1-2 years of customer service experience.
- Demonstrated ability to resolve customer complaints.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office.
Sample required customer service representative soft skills
- Strong problem solving and conflict resolution skills.
- Ability to work in a fast-paced environment.
- Highly organized and detail-oriented.
- Customer service-oriented attitude.
Customer service representative job description example 1
Aramark customer service representative job description
On-Site Coordinators work at a client site helping the client manage their uniform program. This is a customer service position that includes but is not limited to the following tasks: - Conducting daily distribution of uniforms directly to client's employees and into lockers- Assisting employees with uniform exchanges when needed- Garment and personal protective equipment sorting- Frequent changing of floor mats throughout the facility- Assisting client's employees with placing sales orders for branded clothing items- Ensuring garment room is clean and organized Employees need to be able to lift, push, pull and carry up to 25 pounds.
Essential Functions:
All positions in the plant require the following:
+ Perform the assigned tasks in a proficient manner. This includes attaining a minimum of 100% of the production standard for tasks for which production standards have been established.
+ Maintain high quality standards on all work performed. Inspect all materials for damage or excessive wear and properly report the findings to the appropriate responsible person for resolution.
+ Maintain a clean and hazard free work area. Immediately report all broken or malfunctioning equipment or safety hazards to the appropriate person for corrective action.
+ Follow all company and work rules. Must be able to work effectively in a team environment.
+ Support an environment of continuous improvement by making suggestions and implementing where possible.
+ Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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ARAMARK is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer - Minority/Female/Disability/Veteran
Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.
Essential Functions:
All positions in the plant require the following:
+ Perform the assigned tasks in a proficient manner. This includes attaining a minimum of 100% of the production standard for tasks for which production standards have been established.
+ Maintain high quality standards on all work performed. Inspect all materials for damage or excessive wear and properly report the findings to the appropriate responsible person for resolution.
+ Maintain a clean and hazard free work area. Immediately report all broken or malfunctioning equipment or safety hazards to the appropriate person for corrective action.
+ Follow all company and work rules. Must be able to work effectively in a team environment.
+ Support an environment of continuous improvement by making suggestions and implementing where possible.
+ Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Connect With Us!
Not ready to apply? Connect with us for general consideration.
Interested in this opportunity?
ARAMARK is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer - Minority/Female/Disability/Veteran
Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.
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Customer service representative job description example 2
Centene customer service representative job description
You could be the one who changes everything for our 26 million members as a Customer Care professional at Centene. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose: This is the advanced level of Customer Service Representative, responsible for handling customer service questions and issues. Associates at this level handle escalated issues that require greater product and service knowledge, and a higher level of customer service skill. The Customer Service Representative takes calls and processes transactions, such as referrals, authorizations, etc. The Customer Service Representative also resolves urgent and high profile problems from Beneficiary Counseling and Assistance Coordinators.
Researches and responds to inquiries from beneficiaries and providers, such as benefits, claims, eligibility concerns, authorizations, etc.
Handles escalated and high priority customer service issues.
Resolves/de-escalates and/or escalates issues. Follows through with each issue to resolution by working with internal and external resources as needed.
Receives calls for referrals and authorizations transactions, reviews documents, and modifies authorizations/referrals as prescribed by written procedures. Documents transactions in appropriate medical management systems.
Receives urgent/important/high profile calls from Beneficiary Counseling and Assistance Coordinators (BCAC). Works with all available resources to resolve issues quickly and within customers' expectations, confirms solutions with BCAC, tracks calls and solutions, and balances business decisions with customer needs.
Processes additional assignments, such as PCM changes, address changes, ID card replacements, RAOC status calls and data entry, and updates provider demographics/files, etc.
Writes responses to inquiries.
Collects and tracks data regarding escalations so trends and issues can be identified or analyzed.
Assists in training other Customer Service Representatives.
Demonstrates regular, reliable and predictable attendance.
Other duties as assigned.
Education/Experience: High School diploma or GED.
Minimum two years high-volume customer service experience in a demanding environment, preferably in a healthcare related industry; 1 year or more as a CSR I.
Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
**TITLE:** Customer Service Representative II (HNGSS)
**LOCATION:** Rancho Cordova, California
**REQNUMBER:** 1369651
Position Purpose: This is the advanced level of Customer Service Representative, responsible for handling customer service questions and issues. Associates at this level handle escalated issues that require greater product and service knowledge, and a higher level of customer service skill. The Customer Service Representative takes calls and processes transactions, such as referrals, authorizations, etc. The Customer Service Representative also resolves urgent and high profile problems from Beneficiary Counseling and Assistance Coordinators.
Researches and responds to inquiries from beneficiaries and providers, such as benefits, claims, eligibility concerns, authorizations, etc.
Handles escalated and high priority customer service issues.
Resolves/de-escalates and/or escalates issues. Follows through with each issue to resolution by working with internal and external resources as needed.
Receives calls for referrals and authorizations transactions, reviews documents, and modifies authorizations/referrals as prescribed by written procedures. Documents transactions in appropriate medical management systems.
Receives urgent/important/high profile calls from Beneficiary Counseling and Assistance Coordinators (BCAC). Works with all available resources to resolve issues quickly and within customers' expectations, confirms solutions with BCAC, tracks calls and solutions, and balances business decisions with customer needs.
Processes additional assignments, such as PCM changes, address changes, ID card replacements, RAOC status calls and data entry, and updates provider demographics/files, etc.
Writes responses to inquiries.
Collects and tracks data regarding escalations so trends and issues can be identified or analyzed.
Assists in training other Customer Service Representatives.
Demonstrates regular, reliable and predictable attendance.
Other duties as assigned.
Education/Experience: High School diploma or GED.
Minimum two years high-volume customer service experience in a demanding environment, preferably in a healthcare related industry; 1 year or more as a CSR I.
Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
**TITLE:** Customer Service Representative II (HNGSS)
**LOCATION:** Rancho Cordova, California
**REQNUMBER:** 1369651
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Customer service representative job description example 3
Pizza Hut customer service representative job description
Customer Service Representative: Hiring starting at 15 years old
We have the prefect job for you! Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
Benefits
50% off regular menu price up to $14.00 per day while on duty
25% off regular menu price when off duty
A recognition program
401K after 1 year and must be age 18
Free GED program
Health Insurance for all employees working over 30 hours per week after required waiting period
Vacation for all employees working over 35 hours per week after 1 year of service
Free Shirt, Hat and Apron
What are we looking for?
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers.
You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork.
Must be at least 15 years old
We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
Requirements
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
**Requirements**
The good news is that your training will teach you everything you need to know to succeed on the job.
**Additional Information**
We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job, with an innovative company, look no further than Pizza Hut. Apply today!
We have the prefect job for you! Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
Benefits
50% off regular menu price up to $14.00 per day while on duty
25% off regular menu price when off duty
A recognition program
401K after 1 year and must be age 18
Free GED program
Health Insurance for all employees working over 30 hours per week after required waiting period
Vacation for all employees working over 35 hours per week after 1 year of service
Free Shirt, Hat and Apron
What are we looking for?
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers.
You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork.
Must be at least 15 years old
We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
Requirements
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
**Requirements**
The good news is that your training will teach you everything you need to know to succeed on the job.
**Additional Information**
We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job, with an innovative company, look no further than Pizza Hut. Apply today!
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Updated March 14, 2024
Updated March 14, 2024