Location: Chantilly, VA
Experience: Junior Level
Day-to-day maintenance of Commercial Accounts and support to Account Managers. Including but not limited to:
QUALIFICATIONS & EDUCATION
Appropriate state license(s). Minimum 3 years’ insurance brokerage or equivalent experience. Completion of insurance designation (s) preferred.
Based on recent jobs postings on Zippia, the average salary in the U.S. for a Customer Service Representative is $30,264 per year or $15 per hour. The highest paying Customer Service Representative jobs have a salary over $37,000 per year while the lowest paying Customer Service Representative jobs pay $24,000 per year
An account executive is responsible for supporting existing clients, closing client deals, and developing sales strategies to increase the company's sales and satisfaction. An account executive must be competitive enough to keep up with the constant changes in the sales industry, including the high demands of digital marketing, a different approach to product advertising, effective negotiation, and presentation skills. An account executive also requires excellent communication skills for the successful acquisition of client accounts and immediately resolve possible complaints as they arise.
Office assistants perform various tasks to ensure that the business runs organized and efficient. An office assistant must possess excellent communication and multi-tasking skills to handle essential duties such as scheduling meetings, monitoring office supplies, storing documents and necessary paperwork, handling customer inquiries and appointments, coordinating in company events, and accomplishing other clerical tasks and administrative support. Office assistants are also required to communicate any observation that would possibly make an impact on the company's performance.
Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.
Being a teacher is one of the most passionate professions, among others. Teachers educate, motivate, and guide every generation of learners to prepare them for the real world. Every teacher is unique and has their own teaching styles and methods depending on the subject they teach and the age of their students. Oftentimes they also function as a parent, counselor, coach, friend, and even a lawmaker. There is essentially no limit to the roles a teacher portrays.
An accounts payable clerk is responsible for supporting the accounting department by performing clerical duties to file financial reports timely and accurately. Accounts payable clerks manage and verify invoices documents, reconcile balance spreadsheets, process payments for suppliers and vendors, resolve billing discrepancies, confirm and post account statements, record outstanding credits, and maintain an organized record of transactions. An accounts payable clerk must have excellent knowledge of the accounting principles to deliver high-quality services and help the business minimize excessive financial loss.
No, you cannot make $100,000 per year as a customer service representative. It is highly unlikely to earn over $100k because the average annual salary for a customer service representative is $30,264. Even customer service representatives in higher-paid positions do not typically earn more than $37,000 per year.
To get a job as a customer service representative, apply for customer service jobs with a resume and cover letter that describe your accomplishments working with customers in the past. Working as a customer service representative involves talking face-to-face with customers, solving problems, and helping others, so these are the most important elements to focus on during the application process.
It's good to have a high-school diploma or GED to get your foot in the door. Many customer service representatives have associates in arts or business or even a bachelor's degree.
Firstly, look for the right customer service position for you. There are many different types of customer service positions. Some jobs require that you have sales experience, while others will provide you with on-the-job training. Factors such as flexible schedules, working holidays, weekends, and late nights may be important to factor in.
Secondly, create a professional resume. Some elements of a good job application are a sharp resume and a good cover letter. The cover letter is the first document employers read, so it needs to be well-written and precise. Make sure to highlight any specific skills from the job description.
Thirdly, prepare for the interview beforehand. Employers hiring for customer service representative positions usually ask the same interview questions, such as 'do you work well with others?' or 'how would you handle an angry customer?' It's best to practice several of the more common interview questions and how you would respond.
Fourthly, research your potential employer. It's good to know as much about the company as possible. This way you can show that you have done your homework. This comes in handy for the cover or during interview questions. Also, it's a big plus to ask a question or two about the company during the interview.
If you have done your research, you can ask a more specific question about the business that will surely make you stand out from other candidates.
No, being a customer service representative is not a hard job. It's not the easiest job either. Lots of customer service representatives must work long hours, deal with angry customers and low wages. The term customer service representative is a catch-all job title for many different roles in customer service.
There are many different types of customer service representatives and different degrees of difficulty. A customer service rep who provides phone or online customer care typically works at a call center. Working at a call center can be high-pressure and distracting (e.g., loud, big open office). Other call centers, however, allow you to work from home.
A customer service rep can be a great job for someone who enjoys people and has a good deal of patience. A common occurrence when working as a customer service representative is dealing with angry customers, who may yell at you or just act in ways that make it very difficult to understand and solve the problem.
If you are not a good problem solver and not a people person, then this job would be hard for you.
The work schedule of a customer service representative can be quite variable depending on the industry. Some companies have you work regular nine-to-five. Others have round-the-clock hours and may expect you to work the graveyard shift. Some customer service reps have weekends and holidays off, while others must work on those days.
There are many good jobs for a customer service representative. A customer service representative (CSR) can work in many different jobs, including manufacturing, corporations, rental industries, beverage, food industries, and many others.
The top ten best customer service jobs are:
Call Center Agent CSR - spend their time answering the phone or email inquiries from customers. You may also be handling customer complaints or placing orders or appointments. You can work from home or at an office. It's a fast-paced job for people that requires strong communication and problem-solving skills.
Concierge CSR - facilitate and enhance customer service, usually either at a hotel or restaurant.
Client Relations Associate - build and maintain relationships with clients. It's a hands-on position working with assigned clients to make sure that they are satisfied with the company's products and services.
A client relations associate is there to ensure excellent client satisfaction and work with other team members to meet customer needs.
Client Services Coordinator CSR - responsible for ensuring tasks are completed (e.g., processing, tracking, coordinating services, installations).
Customer Service Representative - it's a catch-all job title for many different roles in customer service. Overall, they interact with customers to process orders, provide information about products and services, and resolve issues.
Front Desk Associate CSR - requires strong interpersonal skills to handle in-person and phone communications -- A front desk position is a good job option.
Member Service Specialist CSR - provides a high level of customer care to members. Entails answering questions, providing services, and explaining benefits to members.
Patient Care Coordinator CSR - usually works in doctor's offices, hospitals, medical centers, rehabilitation centers, and health care agencies and involves understanding medical terminology and appointment setting.
Social Media Customer CSR - typically handles social media accounts for the company such as Facebook, Twitter, or Instagram.
Technical Support CSF - knowledgeable on product-specific software, applications, or hardware skills. Need to have the ability to troubleshoot, solve problems creatively, and deal with customers. Very close to the tech support position.