Customer Service Rep

Regal Moving Services Inc.
Customer Service Representative Job in Sterling, VA
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1 - 2 years of customer service preferred
Junior Level
20d ago
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4.3

Customer Service Representative

Avis Budget Group
Customer Service Representative Job in Dulles Town Center, VA
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This may include, depending on location, checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service. 6 months retail customer service experience in a fast-paced environment is a bonus!
Junior Level
Offers Benefits
High School Diploma Preferred
10d ago
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4.7

Customer Service Representative

Addison Group
Customer Service Representative Job in Herndon, VA
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Or a way to gain valuable Office/Customer Service? If so, apply here to learn more about our Customer Service Role! Providing feedback on the efficiency of the customer service process.
Entry Level
21d ago
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Customer Service Representative

Tribles Inc.
Customer Service Representative Job in Sterling, VA
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The applicant must be dependable, detail oriented, and self-motivated with solid customer service skills.
Full Time
Entry Level
Offers Benefits
High School Diploma Preferred
36d ago
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Customer Service Representative

Coverage, Inc.
Customer Service Representative Job in Chantilly, VA
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Location: Chantilly, VA
Experience: Junior Level

PRIMARY ROLE


Day-to-day maintenance of Commercial Accounts and support to Account Managers. Including but not limited to:


  • Processing of endorsements
  • Distribution of policy documents
  • Processing of any renewals as assigned
  • Overall support to Account Manager
  • Supports and incorporates company mission and core values into daily activities
  • Works as a team member to achieve department goals and overall company goals
  • Consistently reports to work on time and prepared to preform duties of position


QUALIFICATIONS & EDUCATION


Appropriate state license(s). Minimum 3 years’ insurance brokerage or equivalent experience. Completion of insurance designation (s) preferred.


  • Two-year associate college degree required; four-year college degree preferred
  • Knowledge of all lines of commercial insurance
  • Thorough knowledge of brokerage operations including procedures, commercial lines endorsement processing, agency management system, and applicable insurance laws/codes
  • Experience and expertise in operating in electronic environment; excellent
  • automation skills, including MIS, Outlook, Word, Excel, document management software, carrier proprietary systems, and phone systems
  • Familiarity with risk assessment and risk management techniques
  • Excellent time management, organizational and verbal and written communication skills
  • High degree of self-motivation and self-direction
  • Possesses a supportive and responsive manner with internal and external customers
  • Has the ability to perform multiple tasks in complex working environment accurately and efficiently

DUTIES


  • Support Account Managers through servicing of existing customers
  • Receive, Review, and Process policy change requests as received
  • Receive, Review, and Process any renewals as assigned
  • Maintain MIS client files and ensure proper documentation, by processing all policies, endorsement changes, invoices, certificates of insurance, documentation, activities, etc., according to agency procedures, and within agency timelines as assigned
  • Respond to client inquiries, incoming e-mail, mail, and company requests in accordance with agency guidelines
  • Review all items to be processed, to insure items were received as ordered.
  • Prepare billing following agency’s credit and collections policies
  • Participate in courses for insurance/sales skills. Maintain current knowledge of underwriting requirements of carriers. Keep current with industry trends by reading appropriate journals and company bulletins
  • Participate in any special projects at management’s request
  • All additional duties as assigned
Junior Level
30d ago
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4.1

Customer Service Representative

Independent Insurance Center
Customer Service Representative Job in Leesburg, VA
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We are currently seeking to fulfill a full-time Customer Service Agent position. As a CSA, you will be responsible for providing exceptional customer service to our existing clients, processing policy change requests, explaining product features and benefits with in-depth product knowledge while providing value and problem solving!
Full Time
Entry Level
10d ago
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Customer Service Representative

M.E. Flow, Inc.
Customer Service Representative Job in Leesburg, VA
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full-time Customer Service Representative (CSR) If so, please consider applying for this Customer Service Representative (CSR) position today! As a Customer Service Representative (CSR) for us, you support the day-to-day operations of the HVAC service team by answering customer phone calls and scheduling appointments in our busy call-center!
Full Time
Junior Level
Offers Benefits
High School Diploma Preferred
New
1d ago
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Customer Service Representative

Mosquito Joe of Northern Virginia
Customer Service Representative Job in Sterling, VA
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Mosquito Joe of Northern Virginia is looking for an organized, positive and professional Customer Service Representative to join our growing team.
Junior Level
High School Diploma Required
8d ago
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4.5

Customer Service Representative

Lasership
Customer Service Representative Job in Chantilly, VA
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Founded in 1986, LaserShip is the largest regional e-commerce carrier in the U.S. For over three decades, we ve been the leading provider of last-mile delivery services for the nation s largest online retailers and product supply businesses. LaserShip is a values-based, customer-oriented, and fast-paced organization composed of caring individuals and focused teams. With approximately 60 offices in 20 states, LaserShip continues to grow and provide excellent career opportunities for its workers. LaserShip is a values-based, customer-oriented, high-growth and a fast-paced organization composed of caring individuals and focused teams.
Entry Level
Offers Benefits
15d ago
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Customer Service Representative

The U.S. Water Culligan Group
Customer Service Representative Job in Dulles Town Center, VA
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As a Culligan Customer Service Representative, you will have the opportunity to watch both your career and earnings potential take off.
Entry Level
Offers Benefits
10d ago
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3.4

Customer Service Representative

Legacy Insurance Group
Customer Service Representative Job in Sterling, VA
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! Apply for our Customer Service Representative role and take your career to the next level!
Entry Level
17d ago
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Customer Service Representative

ROCS Grad Staffing
Customer Service Representative Job in Herndon, VA
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The Customer Service Representative position is primarily responsible for providing prompt, accurate, and courteous responses to questions from customers via telephone, fax, mail, email, and web.
Entry Level
17d ago
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4.8

Customer Service Rep

Fidelity Investments
Customer Service Representative Job, Remote or Coats, NC
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This is a full-time, phone-based customer service position and Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately Having a degree or equivalent customer service experience is helpful.
Full Time
Junior Level
New
19h ago
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4.7

Customer Service Representative

Addison Group
Customer Service Representative Job in Herndon, VA
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Are you currently searching for a way to gain valuable Office/Customer Service? If so, apply here to learn more about our Customer Service Role! The ideal candidates will have a genuine interest in customer service needs and the ability to multitask in a fast-paced environment. Providing feedback on the efficiency of the customer service process.
Entry Level
12d ago
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4.7

Customer Service Representative

Addison Group
Customer Service Representative Job in Reston, VA
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Must be able to provide top-notch customer service to our customers with a professional attitude
Junior Level
Bachelors Preferred
30d ago
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4.7

Customer Service Representative

Addison Group
Customer Service Representative Job in Dulles Town Center, VA
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Are you currently searching for a way to gain valuable Office/Customer Service? If so, apply here to learn more about our Customer Service Role! The ideal candidates will have a genuine interest in customer service needs and the ability to multitask in a fast-paced environment. Providing feedback on the efficiency of the customer service process.
Entry Level
13d ago
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4.7

Customer Service Representative

Addison Group
Customer Service Representative Job in Herndon, VA
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Addison Group s client in Northern Virginia is seeking a Customer Service Representative to join their team on a contract to hire basis.
Junior Level
19d ago
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4.1

Customer Service Representative

Independent Insurance Center
Customer Service Representative Job in Leesburg, VA
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We are seeking a highly motivated and experienced candidate for a Commercial Lines Customer Service Agent (CSA) position in our agency. Because relationships are everything in this industry, we emphasize developing a good rapport with our clients to provide outstanding customer service.
Junior Level
Offers Benefits
27d ago
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4.8

Customer Service Rep

Fidelity Investments
Customer Service Representative Job, Remote or Groton, MA
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This is a full-time, phone-based customer service position and Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately Having a degree or equivalent customer service experience is helpful.
Full Time
Junior Level
New
19h ago
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4.8

Customer Service Rep

Fidelity Investments
Customer Service Representative Job, Remote or Temple, NH
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This is a full-time, phone-based customer service position and Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately Having a degree or equivalent customer service experience is helpful.
Full Time
Junior Level
New
19h ago
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4.8

Customer Service Rep

Fidelity Investments
Customer Service Representative Job, Remote or Prospect, NC
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This is a full-time, phone-based customer service position and Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately Having a degree or equivalent customer service experience is helpful.
Full Time
Junior Level
New
19h ago
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4.8

Customer Service Rep

Fidelity Investments
Customer Service Representative Job, Remote or Morrison, CO
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This is a full-time, phone-based customer service position and Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately Having a degree or equivalent customer service experience is helpful.
Full Time
Junior Level
New
19h ago
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4.8

Customer Service Rep

Fidelity Investments
Customer Service Representative Job, Remote or Connecticut
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This is a full-time, phone-based customer service position and Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately Having a degree or equivalent customer service experience is helpful.
Full Time
Junior Level
New
19h ago
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4.8

Customer Service Rep

Fidelity Investments
Customer Service Representative Job, Remote or Alvo, NE
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This is a full-time, phone-based customer service position and Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately Having a degree or customer service experience is helpful.
Full Time
Entry Level
New
19h ago
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4.8

Customer Service Rep

Fidelity Investments
Customer Service Representative Job, Remote or Nebraska
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This is a full-time, phone-based customer service position and Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately Having a degree or customer service experience is helpful.
Full Time
Entry Level
New
19h ago
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4.8

Customer Service Rep

Fidelity Investments
Customer Service Representative Job, Remote or Louisville, NE
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This is a full-time, phone-based customer service position and Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately Having a degree or customer service experience is helpful.
Full Time
Entry Level
New
19h ago
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4.8

Customer Service Rep

Fidelity Investments
Customer Service Representative Job, Remote or College Corner, OH
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This is a full-time, phone-based customer service position and Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately Having a degree or equivalent customer service experience is helpful.
Full Time
Junior Level
New
19h ago
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4.8

Customer Service Rep

Fidelity Investments
Customer Service Representative Job, Remote or Jarales, NM
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At Fidelity Investments, collaboration is not about working together in our small teams; it's about improving lives together.
Full Time
Junior Level
Bachelors Required
New
19h ago
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4.8

Customer Service Rep

Fidelity Investments
Customer Service Representative Job, Remote or Isleta Village Proper, NM
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At Fidelity Investments, collaboration is not about working together in our small teams; it's about improving lives together.
Full Time
Junior Level
Bachelors Required
New
19h ago
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Average Salary For a Customer Service Representative

Based on recent jobs postings on Zippia, the average salary in the U.S. for a Customer Service Representative is $30,264 per year or $15 per hour. The highest paying Customer Service Representative jobs have a salary over $37,000 per year while the lowest paying Customer Service Representative jobs pay $24,000 per year

Average Customer Service Representative Salary
$30,000 yearly
$15 hourly
Updated May 16, 2022
$24,000
10 %
$30,000
Median
$37,000
90 %

5 Common Career Paths For a Customer Service Representative

Account Executive

An account executive is responsible for supporting existing clients, closing client deals, and developing sales strategies to increase the company's sales and satisfaction. An account executive must be competitive enough to keep up with the constant changes in the sales industry, including the high demands of digital marketing, a different approach to product advertising, effective negotiation, and presentation skills. An account executive also requires excellent communication skills for the successful acquisition of client accounts and immediately resolve possible complaints as they arise.

Office Assistant

Office assistants perform various tasks to ensure that the business runs organized and efficient. An office assistant must possess excellent communication and multi-tasking skills to handle essential duties such as scheduling meetings, monitoring office supplies, storing documents and necessary paperwork, handling customer inquiries and appointments, coordinating in company events, and accomplishing other clerical tasks and administrative support. Office assistants are also required to communicate any observation that would possibly make an impact on the company's performance.

Specialist

Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.

Teacher

Being a teacher is one of the most passionate professions, among others. Teachers educate, motivate, and guide every generation of learners to prepare them for the real world. Every teacher is unique and has their own teaching styles and methods depending on the subject they teach and the age of their students. Oftentimes they also function as a parent, counselor, coach, friend, and even a lawmaker. There is essentially no limit to the roles a teacher portrays.

Accounts Payable Clerk

An accounts payable clerk is responsible for supporting the accounting department by performing clerical duties to file financial reports timely and accurately. Accounts payable clerks manage and verify invoices documents, reconcile balance spreadsheets, process payments for suppliers and vendors, resolve billing discrepancies, confirm and post account statements, record outstanding credits, and maintain an organized record of transactions. An accounts payable clerk must have excellent knowledge of the accounting principles to deliver high-quality services and help the business minimize excessive financial loss.

Illustrated Career Paths For a Customer Service Representative

Customer Service Representative Jobs FAQs

Can a customer service representative make 100k?

No, you cannot make $100,000 per year as a customer service representative. It is highly unlikely to earn over $100k because the average annual salary for a customer service representative is $30,264. Even customer service representatives in higher-paid positions do not typically earn more than $37,000 per year.

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How do I get a job as a customer service representative?

To get a job as a customer service representative, apply for customer service jobs with a resume and cover letter that describe your accomplishments working with customers in the past. Working as a customer service representative involves talking face-to-face with customers, solving problems, and helping others, so these are the most important elements to focus on during the application process.

It's good to have a high-school diploma or GED to get your foot in the door. Many customer service representatives have associates in arts or business or even a bachelor's degree.

Firstly, look for the right customer service position for you. There are many different types of customer service positions. Some jobs require that you have sales experience, while others will provide you with on-the-job training. Factors such as flexible schedules, working holidays, weekends, and late nights may be important to factor in.

Secondly, create a professional resume. Some elements of a good job application are a sharp resume and a good cover letter. The cover letter is the first document employers read, so it needs to be well-written and precise. Make sure to highlight any specific skills from the job description.

Thirdly, prepare for the interview beforehand. Employers hiring for customer service representative positions usually ask the same interview questions, such as 'do you work well with others?' or 'how would you handle an angry customer?' It's best to practice several of the more common interview questions and how you would respond.

Fourthly, research your potential employer. It's good to know as much about the company as possible. This way you can show that you have done your homework. This comes in handy for the cover or during interview questions. Also, it's a big plus to ask a question or two about the company during the interview.

If you have done your research, you can ask a more specific question about the business that will surely make you stand out from other candidates.

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Is a customer service representative a hard job?

No, being a customer service representative is not a hard job. It's not the easiest job either. Lots of customer service representatives must work long hours, deal with angry customers and low wages. The term customer service representative is a catch-all job title for many different roles in customer service.

There are many different types of customer service representatives and different degrees of difficulty. A customer service rep who provides phone or online customer care typically works at a call center. Working at a call center can be high-pressure and distracting (e.g., loud, big open office). Other call centers, however, allow you to work from home.

A customer service rep can be a great job for someone who enjoys people and has a good deal of patience. A common occurrence when working as a customer service representative is dealing with angry customers, who may yell at you or just act in ways that make it very difficult to understand and solve the problem.

If you are not a good problem solver and not a people person, then this job would be hard for you.

The work schedule of a customer service representative can be quite variable depending on the industry. Some companies have you work regular nine-to-five. Others have round-the-clock hours and may expect you to work the graveyard shift. Some customer service reps have weekends and holidays off, while others must work on those days.

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What jobs are good for customer service?

There are many good jobs for a customer service representative. A customer service representative (CSR) can work in many different jobs, including manufacturing, corporations, rental industries, beverage, food industries, and many others.

The top ten best customer service jobs are:

  • Call Center Agent CSR - spend their time answering the phone or email inquiries from customers. You may also be handling customer complaints or placing orders or appointments. You can work from home or at an office. It's a fast-paced job for people that requires strong communication and problem-solving skills.

  • Concierge CSR - facilitate and enhance customer service, usually either at a hotel or restaurant.

  • Client Relations Associate - build and maintain relationships with clients. It's a hands-on position working with assigned clients to make sure that they are satisfied with the company's products and services.

    A client relations associate is there to ensure excellent client satisfaction and work with other team members to meet customer needs.

  • Client Services Coordinator CSR - responsible for ensuring tasks are completed (e.g., processing, tracking, coordinating services, installations).

  • Customer Service Representative - it's a catch-all job title for many different roles in customer service. Overall, they interact with customers to process orders, provide information about products and services, and resolve issues.

  • Front Desk Associate CSR - requires strong interpersonal skills to handle in-person and phone communications -- A front desk position is a good job option.

  • Member Service Specialist CSR - provides a high level of customer care to members. Entails answering questions, providing services, and explaining benefits to members.

  • Patient Care Coordinator CSR - usually works in doctor's offices, hospitals, medical centers, rehabilitation centers, and health care agencies and involves understanding medical terminology and appointment setting.

  • Social Media Customer CSR - typically handles social media accounts for the company such as Facebook, Twitter, or Instagram.

  • Technical Support CSF - knowledgeable on product-specific software, applications, or hardware skills. Need to have the ability to troubleshoot, solve problems creatively, and deal with customers. Very close to the tech support position.

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