Customer Service Representative

Customer Service Representative Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 30,002 Customer Service Representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Five Key Resume Tips For Landing A Customer Service Representative Job:

Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Customer Service Representative Resume

Contact Information
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Customer Service Representative CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
For Customer Service Representatives, the skill that stands out above all others in terms of how frequently it shows up on customer service representative resumes is customer service, which is more than twice as common as the next common skill: data entry. Including these skills on your resume won't necessarily make you stand out from the crowd, but they can help reinforce your experience as a customer service representative.
Top Skills for a Customer Service Representative
See All Customer Service Representative Skills
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Hostess Cashier

  • Home Depot, Ftw, Texas Special Services
  • Communicated clearly and positively with coworkers and management.
  • Posted charges against guests' or patients' accounts.
  • center Trained associates in customer service, position programs, cash handling, and safety while maintaining logs.
  • Assisted individuals in the accurate application of their transactions.

Example # 2

Customer Service Representative

  • Worked as an electronics sales associate and internet pickup associate.
  • Restock merchandise on the floor, Apply qualifying customers for wal-mart credit cards, Sale wal-mart credit cards.
  • Assisted customers with their shopping needs, and did my best to ensure a positive shopping experience.
  • Trained 4 people at the cash register
  • Assist Pharmacist with filling prescription Customer service relations Cash handling Filling prescriptions over the phone

Example # 3

Customer Service Representative

  • Represented, liaison, first point of contact for multiple global payment transaction processing financial clients.
  • Conducted on-site visits with existing clients to familiarize them with the Participant Services Group and our role within FIRSCo.
  • Helped customers in selecting their Internet provider.
  • Provided customer service to personal customers Online banking and mobile banking assistance Reports and projects Help desk chat Saturday supervisor
  • Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes complaints, and discrepancies.

Example # 4

Crew Trainer

  • Trained any new employee Prepared food for customers Worked cashier and drive-thru window cashier Clean, mopped, and swept anything necessary
  • Take orders either on the front counter register or drive-thru register.
  • Crew member that would cook and sometimes work cashier & drive-thru
  • Managed 15 people to a shift Trained all new hires Prep food for incoming shifts
  • Cleaned lobby, cleaned drive-thru area.

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How much work experience does the average customer service representative candidate have?
The average customer service representative resume contains 3.0 years of work experience.
Write your work experience section in a way that embraces your customer service representative skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from customer service representative resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
As a customer service representative, you may wonder exactly how your education section should look. Customer Service Representative roles often require a High School Diploma degree or higher, so the majority of customer service representative resumes that we looked at contained a high school diploma degree.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Customer Service Representative Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Customer Service Representatives. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Customer Service Representatives to learn more.

Average Employee Salary
Min 10%
Median 50%
Max 90%