Updated August 18, 2021
Average Customer Service Representative Salary
$14.24 hourly
$29,000 yearly

Entry level Salary
$23,000 yearly
$23,000
10 %
$29,000
Median
$37,000
90 %
Calculator
Are you paid fairly? Get Your Salary Estimate
PercentileascdescAnnual SalaryascdescMonthly SalaryascdescHourly Rateascdesc
90th Percentile
$37,000
$3,083
$18
75th Percentile
$33,000
$2,750
$16
Average
$29,624
$2,469
$14
25th Percentile
$26,000
$2,167
$13
10th Percentile
$23,000
$1,917
$11

Average Customer Service Representative Salary By State

The darker areas on the map show where customer service representatives earn the highest salaries across all 50 states.

  • State View
  • Country View
Average Salary:

Customer Service Representative average salary by State

StateascdescAvg. salaryascdescHourly rateascdescJob Countascdesc
Alabama
$23,550
$11.32
Alaska
$33,745
$16.22
Arizona
$28,663
$13.78
Arkansas
$25,102
$12.07
California
$32,263
$15.51
Colorado
$28,712
$13.80
Connecticut
$31,315
$15.06
Delaware
$30,433
$14.63
District of Columbia
$32,403
$15.58
Florida
$24,560
$11.81
Georgia
$25,170
$12.10
Hawaii
$28,870
$13.88
Idaho
$27,034
$13.00
Illinois
$30,142
$14.49
Indiana
$27,591
$13.26
Iowa
$28,865
$13.88
Kansas
$27,993
$13.46
Kentucky
$25,264
$12.15
Louisiana
$22,882
$11.00
Maine
$29,921
$14.39
Maryland
$29,056
$13.97
Massachusetts
$32,286
$15.52
Michigan
$28,318
$13.61
Minnesota
$31,916
$15.34
Mississippi
$21,674
$10.42
Missouri
$27,158
$13.06
Montana
$29,046
$13.96
Nebraska
$27,975
$13.45
Nevada
$27,281
$13.12
New Hampshire
$30,991
$14.90
New Jersey
$30,824
$14.82
New Mexico
$25,395
$12.21
New York
$31,679
$15.23
North Carolina
$25,948
$12.47
North Dakota
$29,608
$14.23
Ohio
$28,387
$13.65
Oklahoma
$23,782
$11.43
Oregon
$29,942
$14.40
Pennsylvania
$29,046
$13.96
Rhode Island
$30,854
$14.83
South Carolina
$23,386
$11.24
South Dakota
$27,006
$12.98
Tennessee
$25,514
$12.27
Texas
$25,863
$12.43
Utah
$26,608
$12.79
Vermont
$30,110
$14.48
Virginia
$26,680
$12.83
Washington
$33,118
$15.92
West Virginia
$24,342
$11.70
Wisconsin
$30,339
$14.59
Wyoming
$27,505
$13.22

How much should you get paid?

Tell us about yourself to get a free, personalized Zippia Salary Report and suggestions on how to increase your pay.

Highest Paying Cities For Customer Service Representative

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
Seattle, WA
$33,332
$16.02
Los Angeles, CA
$32,300
$15.53
Boston, MA
$32,280
$15.52
Minneapolis, MN
$31,919
$15.35
New York, NY
$31,756
$15.27
Milwaukee, WI
$30,375
$14.60

The largest raises come from changing jobs.

See what's out there.

How much does a Customer Service Representative make?

The average customer service representative salary is $29,624 per year, or $14.24 per hour, in the United States. People on the lower end of that spectrum, the bottom 10% to be exact, make roughly $23,000 a year, while the top 10% makes $37,000. As most things go, location can be critical. Alaska, Washington, Massachusetts, California, and Minnesota provide the highest customer service representative salaries.

Average Customer Service Representative Salary Over Time

Compare salaries for individual cities or states with the national average.

Location
    YearascdescAvg. salaryascdescHourly rateascdesc% Changeascdesc
    2021
    $29,600
    $14.24
    +2.5%
    2020
    $28,900
    $13.88
    +1.8%
    2019
    $28,400
    $13.63
    +1.8%
    2018
    $27,800
    $13.39
    +1.6%
    2017
    $27,400
    $13.17
    +1.1%

    How Much Do Customer Service Representatives Make In Different Industries?

    The salary for a customer service representative can vary depending on what industry the job is in. The highest salaries for customer service representatives tend to be found in telecommunication, insurance, and manufacturing companies. In fact, customer service representatives can make a yearly salary of $32,852 while working for telecommunication companies.
    RankIndustryAverage Customer Service Representative SalaryCustomer Service Representative Salary Range
    1Telecommunication
    $32,852
    $23k
    $34k
    2Insurance
    $31,723
    $23k
    $34k
    3Manufacturing
    $30,437
    $23k
    $34k
    4Health Care
    $29,577
    $23k
    $34k
    5Finance
    $28,062
    $23k
    $34k
    6Retail
    $27,884
    $23k
    $34k
    7Professional
    $27,236
    $23k
    $34k
    8Technology
    $26,300
    $23k
    $34k

    High Paying Customer Service Representative Jobs

    Average JOB Salary by Field

    Customer Agent

    Avg. salary: $30,667

    A customer agent provides friendly service to external and internal customers. Customer agents talk to customers on behalf of businesses and companies. They help customers with their queries and complaints. It is their job to give customers a better understanding of the products. They answer questions with regards to their reservations. Sometimes, they also have sales roles. Oftentimes, they answer questions, process sales, provide information, and resolve problems.
    202,854 Customer Agent Jobs
    Client Representative

    Avg. salary: $48,438

    Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.
    197,560 Client Representative Jobs
    Customer Service Advisor

    Avg. salary: $29,484

    A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
    196,439 Customer Service Advisor Jobs
    Call Center Representative

    Avg. salary: $27,349

    Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.
    103,389 Call Center Representative Jobs
    Customer Service Consultant

    Avg. salary: $32,007

    A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
    198,961 Customer Service Consultant Jobs
    Customer Service Trainer

    Avg. salary: $29,721

    A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
    201,084 Customer Service Trainer Jobs
    Job TitleascdescAnnual SalaryascdescMonthly SalaryascdescHourly RateascdescJob Openingsascdesc
    Customer Agent
    $30,668
    $2,556
    $14.74
    202,854
    Client Representative
    $48,438
    $4,037
    $23.29
    197,560
    Customer Service Advisor
    $29,485
    $2,457
    $14.18
    196,439
    Call Center Representative
    $27,349
    $2,279
    $13.15
    103,389
    Customer Service Consultant
    $32,008
    $2,667
    $15.39
    198,961
    Customer Service Trainer
    $29,721
    $2,477
    $14.29
    201,084
    Job Openings

    Find High Paying Jobs Near You

    0 selections
    0 selections

    Customer Service Representative Salaries By Years Of Experience

    The salary for a customer service representative can vary depending on the years of experience that a person has, from entry level to senior level. Data on how experience level affects total compensation is provided by the Bureau of Labor Statistics (BLS) as part of their National Compensation Survey, which is based on factors such as knowledge, complexity, contacts, and environment.

    Which Companies Pay Customer Service Representatives The Most?

    If you insist on knowing when your check is going to come and for how much, then you'd be better off working for companies like Siemens and Uline as they offer the highest salaries for customer service representatives.
    Company

    How much should you get paid?

    Tell us about yourself to get a free, personalized Zippia Salary Report and suggestions on how to increase your pay.

    Recently Added Customer Service Representative Salaries

    Location
    CompanyascdescJobascdescLocationascdescDate AddedascdescSalaryascdesc
    Perkinelmer
    Customer Service Representative
    Customer Service Representative
    Boston, MA
    08/31/2021
    $45,914
    08/31/2021
    Dialamerica
    Customer Service Representative-Apply Today, Start Asap!
    Customer Service Representative-Apply Today, Start Asap!
    Omaha, NE
    08/31/2021
    $20,870
    08/31/2021
    at&T
    Customer Service Representative Sales
    Customer Service Representative Sales
    Tulsa, OK
    08/31/2021
    $35,229
    08/31/2021
    Teleperformance
    Customer Service Representative-Claims Processor-Work From Home
    Customer Service Representative-Claims Processor-Work From Home
    Murfreesboro, TN
    08/31/2021
    $34,436
    08/31/2021
    Maximus
    Remote Bilingual Mandarin and/or Cantonese Customer Service Representative
    Remote Bilingual Mandarin and/or Cantonese Customer Service Representative
    New York, NY
    08/31/2021
    $39,653
    08/31/2021
    Manpower
    Specialized Customer Service Representative
    Specialized Customer Service Representative
    Phenix City, AL
    08/31/2021
    $30,095
    08/31/2021
    AAA of Southern California
    Customer Service Representative/Call Center Dispatch
    Customer Service Representative/Call Center Dispatch
    Saint Louis, MO
    08/31/2021
    $31,973
    08/31/2021
    Onesupport
    Work From Home Customer Service Representative
    Work From Home Customer Service Representative
    Richmond, VA
    08/31/2021
    $25,044
    08/31/2021
    Randstad Us
    Service Planner Scheduler CSR
    Service Planner Scheduler CSR
    Bothell, WA
    08/31/2021
    $48,001
    08/31/2021
    Gerber Collision & Glass
    Customer Service Representative
    Customer Service Representative
    Amarillo, TX
    08/31/2021
    $31,305
    08/31/2021

    Average Customer Service Representative Salary by Demographic

    Customer Service Representative Gender Pay Gap

    male-income
    Male Income
    $28,380
    female-income
    Female Income
    $27,941
    Genderascdesc
    Incomeascdesc
    Male$28,380
    Female$27,941
    Median Customer Service Representative Income by Race
    Asian customer service representatives have the highest average salary compared to other ethnicities. Black or african american customer service representatives have the lowest average salary at $27,797.
    $30,000
    $24,000
    $18,000
    $12,000
    $6,000
    $0
    White
    Black or African American
    Asian
    Hispanic or Latino
    Ethnicityascdesc
    Salaryascdesc
    White$28,181
    Black or African American$27,797
    Asian$28,717
    Hispanic or Latino$28,065
    Average Customer Service Representative Salary by Education Level
    Customer service representatives with a Masters degree earn more than those without, at $32,493 annually. With a Bachelors degree, customer service representatives earn a median annual income of $30,936 compared to $28,677 for customer service representatives with an Associate degree.
    $35,000
    $28,000
    $21,000
    $14,000
    $7,000
    $0
    High School Diploma or Less
    Master's Degree
    Bachelor's Degree
    Some College/ Associate Degree
    Educationascdesc
    Salaryascdesc
    High School Diploma or Less$27,941
    Master's Degree$32,493
    Bachelor's Degree$30,936
    Some College/ Associate Degree$28,677

    Customer Service Representative FAQs

    Do customer service representatives make good money?

    No, customer service representatives do not make good money. The median salary for a customer service representative is $34,710, and the top 25% of earners only make $43,980. Considering this, it is no wonder that only 36% of customer service representatives report feeling that they are paid enough to cover the cost of living.

    There are a few factors that marginally impact what a customer service representative makes, such as the number of years of experience, location, and industry.

    Years of experience and average hourly wage for a customer service representative:

    • Entry-level (less than one year experience) - $12.93 per hour

    • Early-Career (One to Four years of experience) - $14.61 per hour.

    • Mid-Career (Five to nine years experience) - $14.94 per hour

    • Late-Career (Ten to 19 years experience - $16.06 per hour

    Tops five states where customer service representatives earn the most:

    • New York, New York, averages $17.68 per hour

    • Chicago, Chicago, average, $16.72 per hour

    • Atlanta, Georgia, averages $15.40 per hour

    • Phoenix, Arizona, averages $15.13 per hour

    • Las Vegas, Nevada, averages $14.41 per hour

    Learn more about this question

    How much does a customer service representative earn?

    A customer service representative (CSR) earns about $34,710 (or $17 per hour). Only 36% of customer service representatives report feeling that they are paid enough to cover the cost of living.

    A customer service representative makes $35,413 a year ($17 an hour), with a range of $17,000 to $61,500. The variability in wages (almost $13,000) reflects differences based on industry, skill level, location, and the number of years of experience.

    Mean average wage for customer service representatives by job type:

    • Call Center CSR averages $31,023 annually

    • Concierge CSR averages $29,347 annually

    • Client Relations Associate CSR averages $46,957 annually

    • Client Service Coordinator CSR averages $42,765 annually

    • Customer Service Representative averages $34,710 annually

    • Front Desk Associate CSR averages $30,500 annually

    • Member Services Specialist CSR averages $30,580 annually

    • Patient Care Coordinator CSR averages $34,542 annually

    • Social Media CSR averages $34,662 annually

    • Technical Support CSR averages $45,858 annually

    Learn more about this question

    How much is the salary of a customer service representative?

    The salary of a customer service representative is $35,413 a year ($17 an hour), with a range between $17,000 to $61,500.

    The average pay rate of a customer service representative varies greatly (by as much as $13,000). This seems to suggest that there are many opportunities for advancement and increased pay based on skill level, location, and the number of years of experience.

    The ten highest paying cities for customer service representative jobs are:

    • Walnut Creek, California, earns $41,859 annually or $20.21 per hour (18% above the national average rate)

    • Juneau, Arkansas, earns $40,764 annually or $19.60 per hour (15.1% above the national average rate)

    • San Mateo, California, earns $41.671 annually or $20.03 per hour

    • Medway, Massutachutes earns $40,661 annually or $19.55 per hour

    • Santa Monica, California, earns $40,2000 annually or $19.33 per hour

    • Quincy, Maine, earns $40.165 annually or $19.31 per hour

    • Berkeley, California earns $$40,116 annually or $19,29 per hour

    • Mastic Beach, New York, earns $40,050 annually or $19,25 per hour

    • Renton, Washington, earns $40,444 annually or $19.25 per hour

    Learn more about this question