Updated August 22, 2022

Average Customer Service Representative Salary

$15.51hourly

$32,260 yearly

Entry level Salary
$25,000 yearly
$25,000
10 %
$32,260
Median
$41,000
90 %

How much does a Customer Service Representative make?

Customer service representatives make $32,260 per year on average, or $15.51 per hour, in the United States. Customer service representatives on the lower end of that spectrum, the bottom 10% to be exact, make roughly $25,000 a year, while the top 10% makes $41,000.

Location impacts how much a customer service representative can expect to make. Customer service representatives make the most in Washington, Alaska, Hawaii, California, and Massachusetts.

Highest Paying States For Customer Service Representatives

The darker areas on the map show where customer service representatives earn the highest salaries across all 50 states.

  • State View
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Average Salary:

Customer Service Representative average salary by State

RankStateAvg. SalaryHourly RateJob Count
1North Dakota$33,239$15.98469
2Wisconsin$33,627$16.172,167
3Maine$33,143$15.93982
4Minnesota$35,753$17.192,380
5Alaska$37,583$18.07232
6Iowa$32,770$15.751,704
7Washington$37,921$18.231,853
8Arizona$33,015$15.872,919
9Illinois$33,462$16.094,484
10Ohio$31,528$15.163,946
11Massachusetts$36,648$17.622,286
12Rhode Island$33,707$16.21350
13South Dakota$31,156$14.98457
14New Hampshire$33,356$16.04631
15Montana$31,883$15.33570
16Wyoming$31,294$15.05323
17Connecticut$34,093$16.391,219
18Delaware$33,477$16.09449
19Michigan$31,723$15.252,839
20Oregon$34,776$16.72975
21Vermont$32,976$15.85250
22Indiana$31,439$15.112,398
23California$36,790$17.697,796
24New Jersey$34,471$16.572,475
25New York$35,132$16.893,457
26Kansas$31,283$15.041,101
27Hawaii$36,896$17.74225
28Pennsylvania$31,765$15.273,837
29Colorado$33,090$15.912,171
30Nebraska$30,875$14.84834
31District of Columbia$37,248$17.91242
32Missouri$31,311$15.052,169
33Tennessee$30,136$14.492,244
34Kentucky$29,642$14.251,703
35Idaho$30,480$14.65614
36Nevada$31,279$15.04681
37Utah$31,168$14.98997
38Texas$29,959$14.407,832
39North Carolina$30,807$14.813,173
40West Virginia$27,706$13.32855
41Alabama$28,424$13.671,758
42Maryland$32,318$15.541,643
43Oklahoma$28,288$13.601,164
44New Mexico$29,322$14.10732
45South Carolina$28,401$13.651,680
46Arkansas$28,758$13.83877
47Florida$27,760$13.357,005
48Louisiana$28,359$13.631,198
49Mississippi$26,678$12.83982
50Georgia$29,168$14.023,467
51Virginia$29,737$14.302,894

Highest Paying Cities For Customer Service Representatives

RankCityAvg. SalaryHourly Rate
1Des Moines, WA$38,086$18.31
2Richmond, CA$37,285$17.93
3Boston, MA$36,703$17.65
4Saint Paul, MN$35,794$17.21
5New York, NY$35,130$16.89
6Portland, OR$34,688$16.68
7Milwaukee, WI$33,615$16.16
8Chicago, IL$33,509$16.11
9Portland, ME$33,211$15.97
10Denver, CO$33,111$15.92
11Phoenix, AZ$33,008$15.87
12Des Moines, IA$32,660$15.70
13Baltimore, MD$32,391$15.57
14Philadelphia, PA$31,793$15.29
15Detroit, MI$31,730$15.25

Here Are The Five Most In Demand Cities Right Now:

  1. Des Moines, WA
  2. Richmond, CA
  3. Boston, MA
  4. Saint Paul, MN
  5. New York, NY

Customer Service Representative Salary Details

Average Customer Service Representative Salary Graph
Average Customer Service Representative Salary Graph, Trends, and Summary

What is a Customer Service Representative's Salary?

PercentileAnnual SalaryMonthly SalaryHourly Rate
90th Percentile$41,000$3,417$20
75th Percentile$36,000$3,000$17
Average$32,260$2,688$16
25th Percentile$28,000$2,333$13
10th Percentile$25,000$2,083$12

Average Salary By Related Titles

Job TitleAnnual SalaryMonthly SalaryHourly RateJob Openings
Customer Agent$31,834$2,653$15.30211,832
Client Representative$41,785$3,482$20.09238,735
Customer Service Advisor$32,029$2,669$15.40235,256
Call Center Representative$31,549$2,629$15.17133,579
Customer Service Consultant$37,471$3,123$18.02225,026
Customer Service Trainer$32,452$2,704$15.60235,862

Here are the five companies hiring the most now:

  1. Xerox Jobs (17,332)
  2. AT&T Jobs (17,797)
  3. T-Mobile Jobs (14,639)
  4. Wells Fargo Jobs (7,779)
  5. Bank of America Jobs (6,760)

Which Companies Pay Customer Service Representatives The Most?

According to our most recent salary estimates, Oracle and University of California, Berkeley are the highest paying companies for customer service representatives.

How Much Do Customer Service Representatives Make In Different Industries?

Here are some examples of how much a customer service representative salaries can based on different industries:

  1. The insurance industry pays customer service representatives an average salary of $34,074

  2. The finance industry pay $33,298

  3. The lowest paying industry for customer service representatives is the professional industry. Customer service representatives in this industry earn an average salary of $29,264

Highest Paying Industries For Customer Service Representatives

RankIndustryAverage SalaryHourly Rate
1Insurance$34,074$16.38
2Finance$33,298$16.01
3Health Care$33,038$15.88
4Manufacturing$32,583$15.66
5Telecommunication$32,518$15.63
6Technology$31,060$14.93
7Retail$30,830$14.82
8Professional$29,264$14.07

High Paying Customer Service Representative Jobs

Customer Service Representative Salary Trends

The salary for a customer service representative can vary depending on the years of experience that a person has, from entry level to senior level. An accountant with 0-2 years of experience earns an average salary of $19,551, a mid-career professional with 3-6 years of experience makes $32,260 a year on average, and a senior level accountant with 7-12 years of experience enjoys an average annual salary of $50,420. Data on how experience level affects total compensation is provided by the Bureau of Labor Statistics (BLS) as part of their National Compensation Survey, which is based on factors such as knowledge, complexity, contacts, and environment.

Average Customer Service Representative Salary Over Time

Compare salaries for individual cities or states with the national average.

    Customer Service Representative Salary By Year

    YearAvg. SalaryHourly Rate% Change
    2022$32,300$15.51+3.1%
    2021$31,300$15.03+2.8%
    2020$30,400$14.61+2.5%
    2019$29,600$14.24+1.8%
    2018$29,100$13.98+1.8%

    Recently Added Customer Service Representative Salaries

    CompanyJobLocationDate AddedSalary
    ShiftsmartCustomer Service Representative-Flexible HRS-Up ToAustin, TX07/27/2022$31,305
    ShiftsmartCustomer Service Representative-Flexible HRS-Up ToPortland, ME07/27/2022$35,479
    Aetna Inc.Customer Service Representative-Work From HomePhoenix, AZ07/26/2022$36,523
    XPO LogisticsCustomer Service RepresentativeMontgomery, AL07/26/2022$38,985
    The Hertz CorporationCustomer Service Instant Return RepresentativeNorfolk, VA07/26/2022$30,262
    NextaffCustomer Service RepresentativeNewberg, OR07/26/2022$37,566
    Career StaffingCustomer Service and Sales Representative-Insurance-RemoteEl Paso, TX07/26/2022$35,479
    Aetna Inc.Customer Service Representative-Work From HomeAnchorage, AK07/26/2022$36,523
    Exceptional Customer ServiceCustomer Service Representative-Facilities SupportOmaha, NE07/26/2022$13,044
    City of Gainesville, FlCustomer Service REP IIGainesville, FL07/26/2022$39,924

    Customer Service Representative Salaries FAQs

    What State Pays Customer Service Representatives The Most?

    Washington pays Customer Service Representatives the most in the United States, with an average salary of $37,921 per year, or $18.23 per hour.

    How Do I Know If I'm Being Paid Fairly As A Customer Service Representative?

    You know if you are being paid fairly as a Customer Service Representative if your pay is close to the average pay for the state you live in. For example, if you live in Alaska you should be paid close to $37,583 per year.

    What Type Of Customer Service Representative Gets Paid The Most?

    Customer Service Expert gets paid the most. Customer Service Expert made a median salary of $99,957. The best-paid 10 percent make $133,000, while the lowest-paid 10 percent make $74,000.

    What Is A Good Starting Salary For A Customer Service Representative?

    A good starting salary for a customer service representative is $24,000 in the United States. That puts you in the 10th percentile of annual income for a customer service representative in the U.S., which is about what you would expect if you were new to the field. The average salary for customer service representatives is $30,264, but that normally requires some level of experience to achieve. Furthermore, a good starting salary for a customer service representative can vary by state.

    Do Customer Service Representatives Make Good Money?

    No, customer service representatives do not make good money. The median salary for a customer service representative is $34,710, and the top 25% of earners only make $43,980. Considering this, it is no wonder that only 36% of customer service representatives report feeling that they are paid enough to cover the cost of living.

    How Much Does A Customer Service Representative Earn?

    A customer service representative (CSR) earns about $34,710 (or $17 per hour). Only 36% of customer service representatives report feeling that they are paid enough to cover the cost of living.

    How Much Is The Salary Of A Customer Service Representative?

    The salary of a customer service representative is $35,413 a year ($17 an hour), with a range between $17,000 to $61,500.

    The average pay rate of a customer service representative varies greatly (by as much as $13,000). This seems to suggest that there are many opportunities for advancement and increased pay based on skill level, location, and the number of years of experience.

    Search For Customer Service Representative Jobs