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Customer service representative skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Sally Hiott B.S. MBA, DBA
Customer service representative example skills

In-demand customer service representatives will display a few key hard skills on their resume. Familiarity with the systems used within the business, such as POS systems, is a huge plus. It's also crucial for customer service representatives to have sharp data entry skills.


Soft skills are, arguably, the most important skills a customer service representative can possess. The job relies heavily on strong verbal communication skills in interacting with customers, with an ability to both listen well and respond thoughtfully. A demonstrated focus on resolving customer needs is also crucial.

Below we've compiled a list of the most critical customer service representative skills. We ranked the top skills for customer service representatives based on the percentage of resumes they appeared on. For example, 9.7% of customer service representative resumes contained cleanliness as a skill. Continue reading to find out what skills a customer service representative needs to be successful in the workplace.

15 customer service representative skills for your resume and career

1. Cleanliness

Here's how customer service representatives use cleanliness:
  • Greeted & Monitored customers Handled any customer inquiries Maintained cleanliness of work area
  • Maintained cleanliness and presentation of checkout department and production floor.

2. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how customer service representatives use pos:
  • Handled POS register operations, maintained transaction accuracy and transaction document processing.
  • Operated POS system and maintained exceptional and consistent customer service.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how customer service representatives use data entry:
  • Performed an outstanding amount of commitment to ensure accurate data entry for positive and sufficient representation of the company.
  • Analyzed customer information through several software programs and utilized data entry skills to update customer profile.

4. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how customer service representatives use sales floor:
  • Replenished and relocated store products on the sales floor and ensured stockroom kept organized following proper procedures including inventory.
  • Monitored the sales floor for possible loss prevention situations and when necessary passed information along to manager

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service representatives use customer service:
  • Provided excellent customer service to current and potential customers by providing guidance and educating customers on specific electronics.
  • Provided quality customer service including processing orders, resolving questions/concerns, and setting up new customers nationwide.

6. Home Health

Here's how customer service representatives use home health:
  • Accepted opportunity to transfer to competitive Philadelphia market as a Sales Representative establishing new business at hospitals and home health care agencies
  • Set home health assessment appointments for Nurse Practitioners after verification of member benefits and establishing prior authorization.

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7. Cash Handling

Here's how customer service representatives use cash handling:
  • Network based computer data entry, open/close operations and open/close cash handling, property management through storage facility rentals and assistance.
  • Operated register and demonstrated cash handling procedures including cashier accountability and deposit control.

8. Math

Here's how customer service representatives use math:
  • Conducted Math tutorials inside the University for students taking up College Algebra and Trigonometry for the University Mathematics and Statistics Organization.
  • Demonstrated excellent verbal and written communication skills along with practical math, reading and comprehension.

9. Patients

Here's how customer service representatives use patients:
  • Reviewed current eligibility of patients and updated information in the system via telephone or on-line with appropriate carrier.
  • Refilled customer prescriptions and gave additional information about cheap alternatives for patients to discuss with their providers.

10. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer service representatives use outbound calls:
  • Managed customers' database accounts, performed customer verification and processed applications, orders and requests while answering inbound/outbound calls.
  • Placed outbound calls to commercial/residential customers and local authorities to advise of an activated burglary/fire alarm.

11. CSR

Here's how customer service representatives use csr:
  • Developed and implemented cause marketing and corporate social responsibility (CSR) initiatives through both traditional marketing communications and social media.
  • Earned CSR designation; successfully completed continuing education courses to ensure service accuracy.

12. Basic Math

Here's how customer service representatives use basic math:
  • Performed general office procedures and practices, including familiarity with a variety of office machines and equipment; basic mathematical computations.
  • Apply problem-solving skills and basic mathematics to provide detailed answers and explanations for billing questions and payment arrangements.

13. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how customer service representatives use product knowledge:
  • Utilized product knowledge to perform testing to ensure properly functioning system; reported system problems and ensured timely maintenance services.
  • Position required excellent product knowledge and proficient keyboard/computer proficiency in order to keep up in an extremely fast-paced environment.

14. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer service representatives use customer care:
  • Delivered extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
  • Handled routine customer care calls, solicited new customer, and identified opportunities to enhance satisfaction by personalizing service.

15. Strong Customer Service

Here's how customer service representatives use strong customer service:
  • Surpassed Increasing Monthly Sales Targets * Symbolized Strong Customer Service Philosophy as Traveling Store Representative * Answering phone/handling transactions/setting and running appointments
  • Encouraged and provided a strong customer service environment by ensuring every customer is greeted and offered assistance as needed.
top-skills

What skills help Customer Service Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What customer service representative skills would you recommend for someone trying to advance their career?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.
Do you want to know more?
Read more about what experts have to say about customer service representative

List of customer service representative skills to add to your resume

Customer service representative skills

The most important skills for a customer service representative resume and required skills for a customer service representative to have include:

  • Cleanliness
  • POS
  • Data Entry
  • Sales Floor
  • Customer Service
  • Home Health
  • Cash Handling
  • Math
  • Patients
  • Outbound Calls
  • CSR
  • Basic Math
  • Product Knowledge
  • Customer Care
  • Strong Customer Service
  • Computer System
  • Customer Interaction
  • REP
  • Credit Card
  • Customer Complaints
  • Work Ethic
  • Customer Orders
  • Multitasking
  • Technical Support
  • Customer Accounts
  • Reservations
  • Strong Work Ethic
  • Health Insurance
  • Telephone Calls
  • Excellent Interpersonal
  • Process Orders
  • Customer Support
  • Medicare
  • Customer Problems
  • Quality Customer Service
  • Excellent Organizational
  • PET
  • Dollies
  • Strong Computer
  • Cross-Selling
  • PowerPoint
  • Process Payments
  • Billing Issues
  • Face Masks
  • Problem Resolution
  • Strong Problem-Solving
  • Medicaid
  • Team-Oriented Environment
  • Payment Arrangements
  • Customer Feedback

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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