Top Customer Service Representative Skills

Below we've compiled a list of the most important skills for a Customer Service Representative. We ranked the top skills based on the percentage of Customer Service Representative resumes they appeared on. For example, 17.2% of Customer Service Representative resumes contained Customer Service as a skill. Let's find out what skills a Customer Service Representative actually needs in order to be successful in the workplace.

The six most common skills found on Customer Service Representative resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Customer Service Representative jobs:
  • Provided customer service regarding collection issues, processed customer refunds and reviewed account adjustments on a daily basis.
  • Delivered excellent customer service to Best Buy customers accommodating any questions or concerns they had regarding their experience.
  • Provided excellent customer service to current and potential customers by providing guidance and educating customers on specific electronics.
  • Provided outstanding customer service by thoroughly researching and resolving numerous complex problems to improve customer loyalty.
  • Answered incoming calls while providing exceptional customer service by meeting and exceeding customer needs and expectations.
  • Responded to customer requests regarding billing, technical support and general customer service inquiries.
  • Provided timely feedback to the company regarding customer service failures and/or customer/provider concerns.
  • Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.
  • Provided incentive to increase productivity by offering employees awards for best customer service.
  • Provide general administrative support to the General Manager and Customer Service Managers.
  • Delivered world class customer service by communicating with energy and personal confidence.
  • Supervised team of 10 Customer Service Representatives in Call Center environment.
  • Maintained high levels of customer service satisfaction and resolved complaints quickly.
  • Collected and documented relevant and accurate data on customer service delivery.
  • Received multiple awards for outstanding customer service based on customer surveys.
  • Communicated effectively with management to improve and enhance customer services provided.
  • Provided excellent customer service resulting in increased sales and repeat customers.
  • Supervised and managed customer service department for a large communications firm.
  • Ensured top quality customer service by assisting customers in locating merchandise.
  • Charged with overseeing facility operations and customer service on site.

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2. Data Entry

high Demand
Here's how Data Entry is used in Customer Service Representative jobs:
  • Network based computer data entry, open/close operations and open/close cash handling, property management through storage facility rentals and assistance.
  • Identified potential customer problems by reviewing data entry information and systematically coordinating with appropriate personnel for a timely resolution.
  • Job responsibilities included received in-bound calls for infomercial advertisements, promoted sales of products and services and data entry.
  • Performed an outstanding amount of commitment to ensure accurate data entry for positive and sufficient representation of the company.
  • Provided customer service support and performed daily verification/data entry of invoices, sales, and service information.
  • Computerized documentation of customer account information with routine account updates via data entry into computer.
  • Performed Data entry while managing a high-volume workload, within a deadline-driven environment.
  • Executed accurate high-volume data entry while handling sensitive information with the utmost confidentiality.
  • Performed extensive data entry used to create customer merchandise orders.
  • Learned data entry applications to ensure timely and accurate billings.
  • Perform data entry and administrative functions to support laboratory operations.
  • Deliver monthly productive results and data entry accuracy results.
  • Handled service scheduling and data entry into electronic records.
  • Used data entry devices and followed generally standardized procedures.
  • Managed confidential data entry for both customers and company.
  • Maintained customer database through accurate and timely data entry.
  • Updated information regarding sales by performing data entry.
  • Completed all assigned office automation data entry duties.
  • Manage heavy data entry into internal database.
  • Perform data entry to capture consumers personal information

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3. Phone Calls

high Demand
Here's how Phone Calls is used in Customer Service Representative jobs:
  • Answered phone calls to assist customers with connecting/disconnecting/dealing with account issues, and processed utility payments.
  • Translate Nurse/Patient Spanish phone calls regarding adverse reactions or medication inquiries.
  • Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.
  • Responded to a high volume of inbound phone calls from current Wells Fargo credit card customers in a call- center environment.
  • Answer phone calls, debt collection, filing, solicit loans, assist customers with payment options, daily cash reports.
  • Make phone calls regarding customers loans, cash handling, prepare new loans for customers, cash checks, problem solving.
  • Answered inbound phone calls from credit card holders and offered a variety of products and services to the card members.
  • Answered all incoming phone calls in regard delivery of newspapers, settled discrepancies and disputes on deliveries and related.
  • Answer phone calls promptly and professionally and transfer calls to management and other areas of hospital according to protocol.
  • Directed phone calls to corresponding departments, cash handling, filing, copies, and screening of prospective employees.
  • Make necessary outbound phone calls to insurance agents and companies to update insurance policies and obtain any needed information.
  • Answer and make inbound phone calls to address questions, or assist customers and other CarMax Auto Finance Departments.
  • Answer inbound phone calls about gas bills deal with emergency phone calls for gas, sell home service plus.
  • Ensured compliance with established internal control procedures by examining records, reports, operating practices, and phone calls.
  • Answer inbound customer calls, make out bound calls, research customer inquiries, make follow up phone calls.
  • Acted as interim call center team lead, monitored call center representative phone calls and provided necessary performance feedback.
  • Answered incoming phone calls to the unit as well as communicated with patients and doctors regarding the patients needs.
  • Answered inbound phone calls from existing customers to assist them with service and equipment while providing excellent service.
  • Answered 200-300 customer phone calls per day to assist customers with inquiries and complaints regarding service and billing.
  • Answered questions & resolved issues based on phone calls/letters from our members, providers, and plan sponsors.

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4. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Customer Service Representative jobs:
  • Managed and processed customer credit card transactions as well as provided exquisite customer service to establish a positive relationship with customers
  • Process and reconcile credit card transactions to ensure daily reconciliation, validate and investigate any variances.
  • Received incoming calls from customers inquiring about points accumulated from credit card transactions.
  • Collected and controlled credit card transactions maintaining accuracy standards.
  • Researched and resolved problematic and credit card transactions.
  • Handled overdrawn accounts and processed debit/credit card transactions.
  • Processed debit/credit card transactions for each service provided.
  • Process credit card transactions/Billing explanation.
  • Set up and prepared breakfast area, maintained a clean and sanitary work area, properly handled cash and credit card transactions
  • Provide cashier service, including, but not limited to cash and credit card transactions, end-of-day receipts and banking deposits.
  • Processed credit card transactions using online and manual tools while remaining in good keeping with the FIS's company/client confidentiality agreement.
  • Played key role in store achieving its credit card application goals and for effectively handling store cash and credit card transactions.
  • Complete research to assist bank employees with customer questions and complaints regarding bank account, loans, and credit card transactions.
  • Demonstrated skills in accurate and quick processing of cash and credit card transactions and balancing processes associated with an automated system.
  • Process credit card transactions via phone or email, send copies of invoices, receipts, and credit memos to customer.
  • Assisted customers with cash, check and credit card transactions, answered customer inquiries with regard to product availability and pricing
  • Greeted and assisted customers, handled cash and credit card transactions, answered phones, and stocked and organized shelves.
  • Cashier duties, answering calls, processing credit card transactions, money handling, processing refunds and exchanges through POS system
  • Exercised care in all register transactions; examined bills and required proper identification for check or credit card transactions.
  • Answered customer inquiries relating to record production, make appointments for studio sessions and process credit card transactions.

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5. Customer Accounts

high Demand
Here's how Customer Accounts is used in Customer Service Representative jobs:
  • Review customer accounts periodically to determine ongoing eligibility for continuance in the program and process payment by phone.
  • Deliver extraordinary customer care by educating and responding to questions concerning customer accounts, Products and Services.
  • Notated customer accounts and educated customers through conversation about any concerns or problems that affected their account.
  • Open customer accounts by recording account information, maintain customer records by updating account information.
  • Responded to customer inquiries and maintained customer accounts according to specific guidelines and procedures.
  • Participated in district sales events by presenting new processes and procedures regarding customer accounts.
  • Open customer accounts by recording account information as well as updating account information.
  • Handled escalated calls concerning policy and procedures and system errors affecting customer accounts.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Managed customer accounts and optimized sales order efficiency from creation to confirmation.
  • Applied high awareness and constantly evaluated customer accounts to prevent fraudulent activity.
  • Make daily courtesy Reminder and collection calls and properly documents customer accounts.
  • Orchestrated business transactions in connection with activation of new customer accounts.
  • Documented customer accounts with detailed information, in reference to inquiries.
  • Maintain customer accounts and notate accounts according to company guidelines.
  • Opened new customer accounts and maintained confidentially of client information.
  • Collected payments and created payment arrangements for delinquent customer accounts.
  • Managed and resolved identified client issues for assigned customer accounts.
  • Implement proper disconnect or reconnect procedures for customer accounts.
  • Reconcile customer accounts in accordance with basic accounting functions.

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6. Technical Support

high Demand
Here's how Technical Support is used in Customer Service Representative jobs:
  • Received transactions from members regarding customer service or technical support per company contract with members.
  • Developed effective customer relationships, providing information and technical support regarding products and services.
  • Represented different hardware and software manufacturers on a number of different technical support contracts.
  • Implemented Project-Based Learning Curriculum through facilitation; provision of technical support upon call.
  • Provide technical support for customers having problems navigating through credit union website.
  • Identify and resolve customer issues providing technical support utilizing problem resolving skills.
  • Provided customers with technical support using maintenance procedures created with company products.
  • Provided general technical support and coordinated the shipment of replacement parts.
  • Handled technical support questions, billing inquiries and installation/cancellation scheduling.
  • Assisted installers and customers with installations and/or technical support.
  • Provided technical support and suggested parts for various applications.
  • Coordinated customer service feedback and provided product technical supports.
  • Coordinated with Technical Support Service and Shipping Department.
  • Provided general technical support for web related services.
  • Assist customers with online/mobile technical support and transactions.
  • Offer recommendations and provide technical support for customers.
  • Generate customer support documentation and provide technical support.
  • Provided technical support to consumers and sales representatives.
  • Provided technical support to end-users and customers.
  • Provided technical support regarding company's equipment.

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7. Billing Questions

high Demand
Here's how Billing Questions is used in Customer Service Representative jobs:
  • Provided policy services to members/customers for existing Auto and Property policies, including related billing questions and Internet Troubleshooting as appropriate.
  • Assisted with troubleshooting devices and billing questions; Able to effectively communicate technical answers clearly and concisely.
  • Provided customers with detailed billing questions and also referred customers with credit arrangements on a daily basis.
  • Helped customers with billing questions and provided customer service that ensured customer satisfaction.
  • Provided answers to customers billing questions and processed payment
  • Provide assistance to customers regarding billing questions.
  • CALL CENTER RESPONSIBILIES: Deliver excellent customer service by handling customers inquiries, complaints, billing questions and payment extension request.
  • Assisted customers with their phone payments, billing questions, and general usage without having to transfer their problems to management.
  • Received high volume of inbound calls regarding billing questions, new service, and problems with existing service for business customers.
  • Handled customer inquiries, complaints and billing questions while calming angry callers, repairing trust and locating resources for problem resolution.
  • Demonstrated excellent customer service through assisting customers over the phone with billing questions, online banking and deescalating possible fraudulent purchases.
  • Skilled at reading a bill ledger and able to answer billing questions from customers regarding charges or credits on their accounts.
  • Serve as the single point of contact for customers handling all inquiries, complaints, billing questions and payment extension/service requests.
  • Answered phone calls from customers, assisted them with internet and regular return instructions, helped them with billing questions.
  • Resolved variety of customer inquiries, such as account, technical and billing questions, for company customers across US.
  • Handled some billing questions including accepting payments for customers over the phone with either credit card or check by phone.
  • Handled customer inquiries, complaints, and billing questions for over 300 Signature Websites in the United States and Canada.
  • Provided step by step assistance with customer for billing questions online and AT&T mobile app on device.
  • Resolve complex issues including coverage and billing questions, process payments, explain premiums due and provide claims information.
  • Answered telephone inquiries from customers regarding the status of units, complaints, billing questions, and refund inquiries.

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8. Outbound Calls

high Demand
Here's how Outbound Calls is used in Customer Service Representative jobs:
  • Managed customers' database accounts, performed customer verification and processed applications, orders and requests while answering inbound/outbound calls.
  • Placed outbound calls to commercial/residential customers and local authorities to advise of an activated burglary/fire alarm.
  • Performed security authorizations for customer purchases, and made outbound calls for security clearances.
  • Placed outbound calls to customers to insure satisfactory delivery of telephone directories.
  • Conducted outbound calls for client utilizing accurate data entry for survey documentation.
  • Make outbound calls to potential customers regarding college opportunities.
  • Conducted outbound calls to prevent insurance cancellations.
  • Make outbound calls to members for problem resolution and in structured telephone outreach programs aimed at improving quality and regulatory compliance.
  • Make over 300 hundred outbound calls daily to senior citizens to sale back brace, knee brace, and shoulder brace.
  • Job responsibilities included providing billing, orders & sales assistance to residential consumers through inbound & outbound calls at call center.
  • Provide full spectrum of direct marketing services (inbound and outbound calls) * Renew customer memberships; schedule appointments.
  • Received outbound calls from clients to learn how to use their Glucose monitor meter for diabetes and sell our product.
  • Worked for commission by making outbound calls to make suggestive sales of salon items while also suggestive selling salon memberships.
  • Take inbound and outbound calls, assist customers, place orders, make sales, handle payments over the phone.
  • Handled customer loan accounts, took transactions over the phone, received customer complaint calls, also received outbound calls.
  • Call center setting receiving inbound and outbound calls for dispatching towing services for accident, direct sales and donation vehicles.
  • Handled heavy inbound and outbound calls, up sell new products, billing and coverage inquires and retention calls.
  • Interfaced with Customers via inbound or outbound calls for the purpose of resolving routine problems with products or services.
  • Answered inbound calls and made outbound calls to existing Verizon customers to assist with billing errors & credit requests.
  • Make outbound calls to doctor's office on member's behalf in order to obtain new prescription for medications.

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9. Customer Complaints

high Demand
Here's how Customer Complaints is used in Customer Service Representative jobs:
  • Executed daily operations of explaining customer bills, contributed to company success by handling customer complaints; provided excellent customer service.
  • Recognized by upper management on multiple occasions for tact, empathy and professionalism in addressing and resolving customer complaints.
  • Resolve customer complaints asst with cancellation upgrades refunds use telephone to reach our to customers and verify account information
  • Examined merchandise and other pertinent information to determine accuracy of customer complaints and to assign responsibility for errors.
  • Resolved customer complaints with products and services by providing outstanding customer service and engaging senior management as necessary.
  • Responded positively and promptly to customer complaints and problems while showing a willingness to reacquire customer satisfaction.
  • Handled customer complaints and referred the complaining customer to the appropriate individual for further communication and resolutions.
  • Addressed and resolved customer complaints professionally, some being re-directed to another department for further assistance/investigation.
  • Maintained awareness of promotions and advertisements Assisted customers with product inquiries Handled customer complaints and price discrepancies
  • Resolved customer complaints and service failures by researching delivery problems and communicating with delivery warehouses.
  • Treated customer complaints as an opportunity and used the resolution to provide exceptional customer service.
  • Guaranteed positive customer experiences and resolved customer complaints and answered customer questions on products.
  • Emailed product resolutions directly to customers and also processed customer complaints with a solution.
  • Minimize customer complaints by offering expedient as well as positive solutions to customer service.
  • Resolved customer complaints by investigating problems, developing solutions, and preparing reports.
  • Maintained good customer relations by solving customer complaints and ensuring customer satisfaction.
  • Answered customers' questions and addressed customer complaints by facilitating appropriate responses.
  • Resolved customer complaints, provided information and guidance in loan application.
  • Processed customer complaints and generated company responses to customer complaints.
  • Responded daily to inbound telephone inquiries and resolved customer complaints.

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10. Internet

high Demand
Here's how Internet is used in Customer Service Representative jobs:
  • Received calls from customers who received internet service from EarthLink--verified customer security and general account information.
  • Performed administrative and clerical duties while handling customer service issues for an industrial auction internet broadcasting company.
  • Demonstrated knowledge of account features and provided resolutions to customer application and internet concerns and/or complaints.
  • Analyzed data accurately and efficiently research for customers using internet websites, database searches and electronic maps
  • Performed customer service, technical support/troubleshooting for high speed internet and cable television services.
  • Provide detail customer service and sales support for Internet/ Satellite Television provider.
  • Performed internet research and consolidated information for advertising purposes by mail.
  • Assisted customers with on-line shopping when experiencing internet technical difficulties.
  • Position held: Internet Coordinator / Customer Service Representative.
  • Provided administrative support for call center and internet departments.
  • Researched new products via internet and calling manufacturers.
  • Research for information using database and internet.
  • Help assist customers with internet connectivity issues.
  • Processed auction catalogs for internet posting.
  • Processed customer requests for installation, discontinuance or change in service for local, long distance, Internet and cable TV.
  • Provided customer service to customer who have ATT home telephone service and/or internet service by receiving incoming calls from the customers.
  • Navigated the computer system to operate numerous software applications to include the Internet, to troubleshoot customer issues and process orders.
  • Put in orders for new cable, internet and phone customers, as well as upgrades to their current bundles.
  • Diagnosed and resolve technical hardware and software issues involving internet connectivity, email clients, and AT&T products.
  • Support customers with billing, troubleshooting and order placement of cable television, high speed internet, and phone services.

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11. High Call Volume

high Demand
Here's how High Call Volume is used in Customer Service Representative jobs:
  • Maintained extremely high call volume and exceeded both internal and external quality guidelines with respect to government mandated regulations.
  • Provide enhanced customer satisfaction in a high call volume commercial and residential electric service setting.
  • Utilize computer technology to handle high call volumes Promote and advertise products to potential customers
  • Call center representative with expertise providing customer support in high call volume environments.
  • Received multiple awards for high call volume and customer service commendations by customers
  • Processed high call volumes requiring specific individualized account and benefits research.
  • Handled high call volume, provided general information on billing cycles and services provided through American Express for Membership Rewards department.
  • Resolved high call volume of inquiries and consistently met performance benchmarks in all areas (speed, accuracy, volume).
  • Answered phones in a large call center environment with a high call volume and assisted customers from all over the world.
  • Answered phones in a large call center environment with a high call volume and processed sales orders for a publishing company.
  • Handle high call volume with representation of one hundred and twenty Carriers and their product and service lines of business.
  • Worked in a fast-paced call center answering high call volume of inbound calls for ticket sales and up-selling purchases.
  • Respond to high call volume, adjusted accounts, received payments, extended credit, and maintained customer satisfaction.
  • Worked in extremely high call volume environment during peak seasons, averaging eighty to a hundred calls per day.
  • Enroll members into mail-order, answer a high call volume of inbound calls, reach out to doctors regarding prescriptions
  • Assist with answering and directing phone calls during high call volumes along with various other general office tasks.
  • Maintain customer information in a high call volume call center through customer accounts for nine states of service.
  • Handled a high call volume in a call center environment, processing orders and scheduling customer's appointments.
  • Utilized multiple software applications and programs as well as toggled between various screens to handle high call volumes
  • Supported and provided superior service via high call volumes, emails, and faxes as a receiver.

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12. New Accounts

high Demand
Here's how New Accounts is used in Customer Service Representative jobs:
  • Compiled rate quotes for potential customers, received and provisioned new accounts and time-sensitive information.
  • Supported financial representatives by establishing new accounts, verifying necessary forms and word processing.
  • Processed customer calls, obtained/expedited orders, established new accounts by calling potential clients.
  • Marketed within assigned geographical region to develop new accounts and service existing customers.
  • Perform account-related transactions such as opening new accounts and performing account maintenance.
  • Supported fellow co-workers in developing new accounts.
  • Established new accounts for Beneficiary Continuation.
  • Established new accounts/Renewed existing accounts.
  • Opened new accounts and processed information
  • Assisted customers experiencing technical problems with their satellite services, setting up new accounts, and took payments over the phone.
  • Provided customer service by maintaining outstanding relationships with current clients, as well as generating new business by opening new accounts.
  • Trouble shooting issues that concerns customers like billing questions, upgrading, downgrading, opening new accounts, and equip researches.
  • Collected information from existing and potential customers for existing and new accounts, security, service, troubleshooting and sales purposes.
  • Receive customer calls and assist with billing, device issues, and set up new accounts for a nationwide cellular provider.
  • Provide administrative support to the loan officers, teller, new accounts representative, and manager of the Stafford Loan Program
  • Developed new accounts by demonstrating the product line within and through the company showroom, and website and marketing materials.
  • Recognized as top performing Representative in the nation, generating over $1.7M in new accounts in a single month.
  • Open new accounts, prepare change of address records, renewing Certificates of Deposits, pulling reports and auditing them.
  • Worked with new customers in the development of new accounts, renewed accounts, and took payments on accounts.
  • Completed all new accounts and new additions to existing accounts using data entry while assisting technicians with new installations.

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13. Customer Orders

high Demand
Here's how Customer Orders is used in Customer Service Representative jobs:
  • Provide excellent customer service by expediting customer orders, maintaining a clean and friendly environment for all internal and external customers.
  • Process customer orders/changes according to established department policies and procedures in a timely and accurate way.
  • Participate in creating, reviewing and scheduling customer orders and provide delivery instructions to warehouse.
  • Received and imported customer orders into the company system for preparation and delivery.
  • Facilitate customer orders and assist with problem determination and resolution when applicable.
  • Communicated with technicians, contractors, dispatchers & customers regarding customer orders.
  • Processed customer orders and verified order information including payments and billing.
  • Reviewed customer orders and provided confirmation of orders and delivery dates.
  • Processed customer orders and ensured timely delivery of equipment to clients.
  • Monitored inventory level resulting in timely completion of customer orders.
  • Placed customer orders and dispatched drivers to ensure efficient operations.
  • Received and entered customer orders accurately and timely into SAP.
  • Processed customer orders and collected billing information for copier supplies.
  • Processed customer orders for new/replacement Chase debit bankcard.
  • Confirmed customer orders and accommodated customer special requests.
  • Managed customer orders with high degree of accuracy
  • Expedited customer orders ensuring availability of products.
  • Processed customer orders and ensured customer satisfaction.
  • Communicated with corporate on customer orders.
  • Place customer orders electronically and written.

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14. Customer Information

high Demand
Here's how Customer Information is used in Customer Service Representative jobs:
  • Verified customer information on every call to ensure database accuracy and integrity as required under Federal information management regulations.
  • Researched required information, handled and resolved customer complaints, entered customer information, and processed forms and applications.
  • Obtained payment information and other pertinent information such as addresses and phone numbers while maintaining customer information confidentiality.
  • Performed receptionist and administrative duties to include receiving visitors, filing and database management of customer information.
  • Resolve customer complaints, place new orders, gather accurate customer information and confidential payment information.
  • Analyzed customer information through several software programs and utilized data entry skills to update customer profile.
  • Gather and verify all required customer information for identification purposes; following all HIPPA guidelines.
  • Entered customer information and transactions data into ACE program and issued computer-generated receipts to customer.
  • Recommended potential products or services to management by collecting customer information and analyzing customer needs.
  • Experienced at inputting and retrieving customer information from database and modifying database for efficiency.
  • Inform sales representatives of all pertinent customer information and activity applying to their territory.
  • Adhered to company's Code of Ethics/Security Protocol; guarded customer information/reduced identity theft.
  • Organized customer information and account data for business planning and customer service purposes.
  • Verified customer information, processed loan application and printed checks and documentation forms.
  • Claim processing; provided benefit information; updated customer information; gave general information
  • Set up payments and payment arrangements helped set up services handle sensitive customer information
  • Recorded new customer information and updated existing customer data in the central system.
  • Skilled in obtaining and evaluating all relevant customer information to handle customer cases.
  • Manned front desk, prepared service reports and analyzed customer information for management
  • Amended and updated database to reflect accurate and most recent customer information.

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15. Medicare

average Demand
Here's how Medicare is used in Customer Service Representative jobs:
  • Escalated claims to Medicare Administrative Contractor or to Benefit Integrity Unit and applications to Health Insurance Caseworkers when needed.
  • Communicated and provided information regarding Medicare policies and regulations, and deficiencies in claims submitted to the Medicare program
  • Input of claim data from Prudential Insurance Company and ensure accurate documentation submitted under Medicare Supplemental polices.
  • Provided general Medicare coverage and drug plan information to beneficiaries through careful research and attention to detail.
  • Answer inbound calls from Medicare beneficiaries about benefits * Help Medicare beneficiaries with drug plan information
  • Assist Medicare providers with questions concerning eligibility, claims and general coverage questions.
  • Requested and maintained all required medical documentation for Medicare & Third party insurances.
  • Follow up periodically and again at timely intervals when Medicare makes conditional payment.
  • Called customers regarding Medicare insurance plans, called customers and generated surveys.
  • Respond accurately to telephone inquiries from Medicare Part B beneficiaries and constituents.
  • Assisted Medicare members via fax to obtain authorization for approved medications.
  • Provided eligibility information and claim status information to Medicare providers.
  • Communicated effectively with families of Medicare recipients to multiple departments.
  • Provided quotes and executed online policy changes for medicare insurance.
  • Provided customer service to medicare subscribers via inbound telecommunications.
  • Assisted Doctor with new information for Medicare Updated Claims information
  • Answered medicare questions and corrected customers' medicare information.
  • Completed applications and enrolled customers in Medicare prescription plans.
  • Educated physician offices on Medicare Medical Necessity polices.
  • Process Social Security address changes for Medicare beneficiaries.

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16. Trouble Shooting

average Demand
Here's how Trouble Shooting is used in Customer Service Representative jobs:
  • Trouble shooting and educating consumers overall information of their diabetic meters.
  • Assisted clients with setting up their credit card terminals by ensuring that they were linked into the database or trouble shooting.
  • Provided superior customer service to clients which requested credit reporting, submitting data entry on credit profiles and questions on trouble shooting
  • Resolve billing inquiries, disputes, payments, change of service request, and general technical inquiries through trouble shooting support.
  • Trouble shooting numerous problems on the phone, as well as, in person with a pleasing demeanor and positive attitude.
  • Answer phones assist inside and outside reps as well as customers with orders trouble shooting parts for the machines we sell.
  • Answered client phone calls for update in system, trouble shooting for gas cards, and setting up new accounts.
  • Job duties included trouble shooting and repair, upgrading, replacing hardware components, loading drivers, installations and networking.
  • Help customers with their cell phone accounts, make payments, basic trouble shooting or just explanations of their bills.
  • Assisted with trouble shooting of individual cell phones and their hardware to determine if the device was functional or not.
  • Answer inbound calls assisting them with their cell phone bills, trouble shooting their cell phones, activating cells phones.
  • Provided technical support including installation instructions, part recommendations, and trouble shooting in a clear, concise manner.
  • Trouble shooting problem files and assisting fellow associates with any questions relating to issues within the Mail Order Department.
  • Assist clients trouble shooting their terminals through the computer systems or transferred them to other agency for further assistance.
  • Entrusted with making certain the ATM is available for all customers, and trouble shooting when there are issues.
  • Researched and analyzed the trouble shooting database, then provided step by step technical instructions and support to merchants.
  • Trained new staff members on company procedures, product capabilities and functions, trouble shooting steps and customer relations.
  • Account Management, assisting customers with their accounts, trouble shooting, billing, upgrading & downgrading accounts.
  • Answered questions and inquires about product use, pricing, basic trouble shooting information, and billing concerns.
  • Assisted customers, promoted sales personally or via telephone, data entry, trouble shooting, made sales calls

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17. Insurance Companies

average Demand
Here's how Insurance Companies is used in Customer Service Representative jobs:
  • Give assistance to Customer Service Representatives that have problems understanding explanation of benefits from insurance companies for hospital payments.
  • Demonstrated excellent communication skills in correspondence to policyholders and other insurance companies and agents regarding policy issue and changes.
  • Represented 15 insurance companies providing commercial, liability, employment practices liability, worker's compensation and related insurances.
  • Established relationships with medical insurance companies to ensure accurate and timely payment of medical equipment claims.
  • Processed modifications as requested by existing policy holders and endorsed updates to appropriate insurance companies.
  • Performed medical verification of insurance companies and provided customer service to patients inquiring about cases.
  • Follow up with insurance companies on prior authorizations requests until authorization is obtained.
  • Processed changes in insurance policies and submitted appropriate paperwork to insurance companies.
  • Complete referrals and request authorizations from insurance companies for procedures/outpatient services.
  • Communicated with Insurance Companies to verify homeowner's covered by Washington Mutual
  • Answered calls for various medical insurance companies and provided member eligibility.
  • Received, processed and completed applications and forwarded to insurance companies.
  • Provided excellent customer service for national retail/commercial banking & insurance companies.
  • Detailed preparation of paperwork for final billing to insurance companies.
  • Performed extensive customer service functions with patients and insurance companies.
  • Worked with insurance companies to obtain authorization for equipment.
  • Communicate with insurance companies to accurately file medical claims.
  • Facilitated verification services between medical provider and insurance companies.
  • Contacted insurance companies to obtain current home insurance information.
  • Confirmed medical coverage with insurance companies and billing resolution.

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18. CSR

average Demand
Here's how CSR is used in Customer Service Representative jobs:
  • Developed and implemented cause marketing and corporate social responsibility (CSR) initiatives through both traditional marketing communications and social media.
  • Earned CSR designation; successfully completed continuing education courses to ensure service accuracy.
  • Front line technical/billing customer service CSR for a major satellite/cable TV provider
  • Document customer transactions accurately in ACSR and complete required paperwork.
  • Organized and coordinated the work of three CSR's to meet and exceed the goals of the department's internal improvement project
  • Worked periodically as Senior CSR to assist new hires on structure and development including system, call avoidance and irate customers.
  • Make any necessary changes to the orders or quotes and seek guidance from CSR II regarding any questions on orders.
  • Assist CSR III in problem cases and irate incoming calls from other plans within the Blue Cross Blue Shield Association.
  • Served as a Senior CSR/Flight Attendant, which required effective leadership, and advanced decision-making and problem solving skills.
  • Follow all safety guidelines and procedures as indicated in the CSR training and corporate Joint Health & Safety Manuals.
  • Trained new-hires on CSR position policies and procedures, through one-on-one sessions, contributing to increased compliance and revenue.
  • Helped develop a new role within our team (middle level CSR) and trained multiple employees on SAP.
  • Operated electric CSR furnaces, coiling machines, cutting shears, and roll grinding machine for 100 mil specs.
  • Worked as CSR for AT&T assisting business owners with telecommunication needs and resolution of service concerns.
  • Assisted with the development and delivery of new training materials, guidelines, manuals and CSR team building.
  • Answer Tier 1 CSR's questions serving as a help desk for local agents and off shore centers.
  • Assist CSR II agents by providing answers to questions regarding the resolution of escalated customer concerns / issues.
  • Serve as first tier support to the CSR's for questions regarding process, policies, and procedures.
  • Directed the activities of Customer Service Reps (CSR's) to ensure customer satisfaction and company profitability.
  • Worked as a CSR in the busiest location of Just Emissions and also assisted the Corporate Office.

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19. Customer Interactions

average Demand
Here's how Customer Interactions is used in Customer Service Representative jobs:
  • Maximized customer loyalty by creating positive customer interactions and applying marketing strategies aimed at effective emphasis of product features and benefits.
  • Trained staff on how to successfully carry out customer interactions Developed effective relationships with all call center departments through clear communication.
  • Documented customer interactions and product/service issues and entered descriptive information online in order to provide history and track issue resolution.
  • Respond promptly to customer inquiries -Perform customer verification -Process orders -Follow up on customer interactions -Provide pricing and delivery information
  • Documented all customer interactions and other pertinent information in applicable databases to provide an accurate record of account history.
  • Documented records of customer interactions or transactions, recording details of conversations by computer for each customer served.
  • Keep records of customer interactions/transactions/ recording details of inquiries/complaints/ comments as well as actions taken promote prompt resolution.
  • Demonstrate outstanding communication skills and ability to maintain professional attitude in all external and internal customer interactions.
  • Managed challenging customer interactions, preserving customer relationships, and retaining sales on a daily basis.
  • Explained bills and documented all customer interactions and issues into database, utilized multiple computer applications.
  • Demonstrate professionalism by creating a positive image through all customer interactions for the Ralph Lauren Corporation.
  • Offered agents positioning tools to successfully end difficult customer interactions; intercepting calls when necessary.
  • Provide management with detailed and accurate accounts of all customer interactions for future audit purposes.
  • Managed order receipt efficiently, and prioritized timely order processing with good customer interactions.
  • Create welcoming and helpful environment during positive and negative customer interactions through phone conversations.
  • Assisted in diffusing difficult customer interactions with professionalism, while maintain excellent customer rapport.
  • Trained new associates by offering exposure to and supervision of their initial customer interactions.
  • Completed transactions including simple adjustments and maintained complete accurate documentation of all customer interactions.
  • Keep record of customer interactions and transaction Maintains call center database by entering information
  • Develop positive customer interactions and experiences in attempt increase promoters of Verizon Wireless.

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20. Customer Questions

average Demand
Here's how Customer Questions is used in Customer Service Representative jobs:
  • Resolved customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.
  • Responded to customer questions via telephone, email and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Provided quality and accurate customer service by employing problem-solving skills and actively listening and responding to all customer questions and requests.
  • Received inbound calls to understand and analyze customer questions and problems; provided information and answers including suggesting competitive plans.
  • Contacted customer to follow up on open ticket issues with a resolution Routinely answered customer questions regarding flexible spending accounts
  • Performed excellent customer service by answering customer questions, professionally handling customer complaints, and troubleshooting products.
  • Maintained friendly attitude and followed all store interaction protocols while answering customer questions and processing payments.
  • Received inbound calls, verified required information, answered customer questions and assisted with technical support.
  • Addressed a variety of customer questions and concerns while providing appropriate internal resources for resolution.
  • Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
  • Addressed customer questions and concerns effectively and efficiently to ensure high level of satisfaction.
  • Answered incoming calls from customers, answered customer questions and updated credit account information.
  • Answered customer questions and processed orders and returns at busy medical supply distributor.
  • Provide customer support by answering customer questions about billing and other account maintenance.
  • Answered customer questions regarding companies policy, department information and solar projects.
  • Addressed customer questions and concerns regarding products, wholesale prices and availability.
  • Receive inbound customer service calls handling customer questions about their pharmacy Benefits.
  • Handle customer questions directly related to any and/or all financial transactions.
  • Answered customer questions on product availability and customized orders on request.
  • Assisted internal and external customer questions on residential and commercial accounts.

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21. Telephone Calls

average Demand
Here's how Telephone Calls is used in Customer Service Representative jobs:
  • Received and directed telephone calls and relayed conversations and pertinent messages to others while maintaining accuracy, clarity and confidential.
  • Answered incoming laboratory telephone calls, specimen handling requirements, and other information routinely required by clients.
  • Answered incoming customer service telephone calls promptly, courteously and within established performance standards and criteria.
  • Assisted customers and technicians via inbound and outbound telephone calls, written correspondence and electronic communication.
  • Communicate via inbound telephone calls with consumers providing accurate tracking information regarding their packaging location.
  • Provided excellent customer service by answering telephone calls and obtaining orders having them prepared.
  • Screened incoming telephone calls to determine customer needs and facilitated timely and appropriate services.
  • Answered customer telephone calls Customer being Subscribers, Union Representatives, and Medical Professionals.
  • Receive and process telephone calls and service requests from members requesting insurance/claims information.
  • Receive and process telephone calls and service requests from policyholders requesting claims information.
  • Provided excellent customer service via inbound telephone calls regarding electrical utility service.
  • Handled inbound hazard insurance related telephone calls for mortgage insurance processing issues.
  • Received inbound telephone calls Maintained customer database Answered customer concerns and queries
  • Manage telephone calls professionally, efficiently and with good communication skills.
  • Performed inbound and outbound telephone calls notifying customers of delinquent accounts.
  • Processed and prioritized mail, telephone calls, and confidential messages/information.
  • Handle extremely heavy inbound/outbound telephone calls and extensive email volume.
  • Collect client information by answering telephone calls and verifying information.
  • Handled telephone calls and front-desk reception within a high-volume environment.
  • Answered incoming telephone calls using proper telephone etiquette.

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22. Sales Reps

average Demand
Here's how Sales Reps is used in Customer Service Representative jobs:
  • Answer inquiries from customers and sales reps concerning price/commissions/overage, availability or application of products, and technical information.
  • Maintained communication between referrals, insurance companies, sales reps and manufactures regarding order processing.
  • Explained and answered questions regarding product information to achieve booking presentation appointments for sales reps.
  • Ensured customer satisfaction by communication and teamwork with sales reps and inventory department.
  • Remain in constant contact with about 20 national sales reps keeping them informed about new products, price changes, etc.
  • Supported the sales reps by assessing customer needs and providing effective solutions, while maintaining a friendly and helpful professional attitude.
  • Disciplined sales reps who did not stay within guidelines set by the FCC to verify records adhered to quality assurance specifications.
  • Maintain calendar of all events and shows for sales reps to guarantee any new styles are sampled in time for shows.
  • Assisted customers, outside sales reps, contractors and architects with sales orders and technical related inquiries regarding all BMC products.
  • Assist Sales Reps in preparation of accurate and complete quotes and orders, checking for accuracy of pricing and information.
  • Support sales reps to achieve deadlines, assist new clients with set-up of software and client retention by problem solving.
  • Assist company sales reps with client rates and account details as well as updating client files with current rate changes.
  • Handle Customer Returns, research, process and communicate any issue's directly with Customer's and their Sales Reps.
  • Worked side by side with multiple sales reps to review key accounts activity, open orders and any other concerns.
  • Worked with a team of other Service Reps and also with Sales Reps to assist them with their sales goals.
  • Assist customers, answer phone calls, answer emails, place orders, support three sales reps, answer website inquiries
  • Answer phones; make quotes for customers and sales reps, place orders, transfer calls to correct area.
  • Communicate and work closely with sales reps and store managers on any problems that may occur on their orders.
  • Worked with outside sales reps covering accounts such as Toys R Us, Kmart, Walmart and mass retailers.
  • Worked with sales reps all over the country regarding sales reports, dealers, samples, contracts, etc.

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23. Potential Customers

average Demand
Here's how Potential Customers is used in Customer Service Representative jobs:
  • Assure quality and accurate representation of products; represent the company professionally and ensure that potential customers have an exceptional experience.
  • Received over 200 inbound calls attracting potential customers by answering billing questions and giving suggestive information about other products and services.
  • Delivered exceptional customer service to ensure repeated business, promoted products and services to current and potential customers.
  • Cultivated relationship with potential customers by identifying consumer needs by offering suitable products offered by the company.
  • Established a potential customer data base Qualified and Quantified customer base Called on active and potential customers.
  • Marketed events tickets to potential customers while providing excellent customer service while transferring customers to appropriate departments.
  • Respond to telephone inquiries from existing and potential customers; provide information to customers regarding their services/subscriptions.
  • Recommend vehicles services offered by company to potential customers including routine services, including interior/exterior detailing.
  • Provide comprehensive customer service to Liberty Mutual personal lines Property and Casualty customers and potential customers.
  • Provide information to potential customers interested in opening accounts for various utilities and communication services.
  • Scheduled conferences and established positive relationships with potential customers by informing them on special programs.
  • Responded to inquiries assisting customers and advising potential customers resulting in 10-20 new accounts annually.
  • Placed outbound calls to potential customers offering a variety of telecommunication products and services.
  • Communicated with potential customers to identify needs and present company product and service offerings.
  • Utilized computer and telephone techniques to obtain and relay information to potential customers.
  • Interviewed potential customers on restrictions and responsibilities for residential and commercial garbage service.
  • Circulated among potential customers and traveled to deliver and sold merchandise and services.
  • Resolved customer inquiries regarding technical and billing questions for current and potential customers
  • Attracted potential customers by answering product questions and suggesting cost effective techniques.
  • Provide information to potential customers interested in using medical transportation services.

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24. Health Care

average Demand
Here's how Health Care is used in Customer Service Representative jobs:
  • Provided assistance to customers seeking health care coverage including providing information on public health care programs.
  • Answer questions regarding claims *Review benefits with health care professionals *Provide information regarding prior authorizations
  • Sampled pharmaceutical products to various health care professionals.
  • Facilitated communication between members and health care providers.
  • Checked eligibility for Health care coverage.
  • Provide information regarding customers health care.
  • Communicated effectively with health care providers.
  • Initiated the responsibility of helping them enroll into and out of health care plans to receive the necessary care from providers.
  • Send messages to triage nurses and health care specialists on behalf of patients and other health care providers and care centers.
  • Assisted customers with site navigational issues on relevant United Health Care Website versions while observing HIPAA laws as per requirements.
  • Assist providers and members with Health Care Plans, Benefits & Coverage and also establish whether payments or denied or approved
  • Describe the benefits and coverage associated with different types of health care plans and describe exclusions and non-covered treatment approaches.
  • Managed and provided periodical reports to management and Department of Health Care Services (DHCS) for annual audit purposes.
  • Assist consumers through the application process to apply for, reapply for, or change health care insurance via telephone.
  • Company manufactures and sells animal health care products for Equine, Bovine, Swine, Feline, and Canine industries.
  • Call center representative handling incoming phone calls for various contracts such as Home Depot, Inc. and United Health Care.
  • Correspond by email, telephone, facsimile and mail to provide customers a health care plan that meets their needs.
  • Key contact for delivering clear concise health plan information with empathy and professionalism to indigent recipients and health care professionals.
  • Conduct customer service activities includes telephone triage, assist with determining health care eligibility, benefits and claim status.
  • Established, maintained, and developed strong relationships with Health Care Providers and their office staff in key accounts.

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25. Verizon

average Demand
Here's how Verizon is used in Customer Service Representative jobs:
  • Provided heavy telephone support/communication for AARP, Sam's Club, Verizon Wireless, Mitsubishi and Wal-Mart membership enrollment/cancellation.
  • Worked in call center environment; resolved customer service issues regarding billing and technical support for Verizon Wireless
  • Provided help with training other representatives on system comprehension and resolution options for Verizon Wireless customers.
  • Service included maintenance on members Verizon accounts and occasionally used sales technique to upgrade member services.
  • Provided Customer Service for Verizon Wireless Assisted Customers with placing phone orders, repairs and billing questions/problems
  • Provide technical support based on extensive knowledge of interdepartmental communications and Verizon FiOS technology.
  • Provided customer service assistance to Verizon Wireless customers in a call center setting.
  • Assisted with educating both potential new and existing customers with Verizon cellular service.
  • Assist Verizon Wireless Customers with account information and troubleshooting of wireless devices.
  • Answered various inbound calls also escalation customers dealing with Verizon Wireless.
  • Tailored resolutions based on customer needs relating to Verizon Wireless service.
  • Solved technical malfunctions involving various Verizon devices using defined company protocols.
  • Recognized by Verizon Wireless management for consistently exceeding quality assurance goals.
  • Managed seventy accounts from Verizon Wireless customers on a daily basis.
  • Provided inbound and outbound customer service on behalf of Verizon Communications.
  • Provide customer service for Verizon Wireless customers by troubleshooting equipment.
  • Job Description: Verizon Customer Service Representatives are technology lovers.
  • Handled inbound calls from Verizon wireless Customers and provided assistance.
  • Answered inbound calls concerning current and prospective Verizon Wireless customers.
  • Answered Customer Questions Regarding All Aspects of Their Verizon Phones/Services

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26. Payment Arrangements

average Demand
Here's how Payment Arrangements is used in Customer Service Representative jobs:
  • Processed payments and set up payment arrangements to maintain or reactivate service while providing exceptional customer service to maintain customer loyalty.
  • Provided customer service for starting/canceling electric and gas service, informed of upcoming/pasted due bills, assisted with starting payment arrangements
  • Interviewed customers to identify concerns, discussed mortgage accounts, payment arrangements/payoffs and established escrow accounts.
  • Adhered to federal/state collection laws, maximize recoveries through inbound/outbound communications, negotiated payment arrangements.
  • Prepared billing analysis and made payment arrangements to achieve customer satisfaction within company guidelines.
  • Initiated inbound/ outbound calls to delinquent customers, soliciting payment arrangements and resolving problems.
  • Negotiate payment arrangements to ensure active service for customers while collecting overdue balances.
  • Assisted with setting up payment arrangements and/or customer's qualification for federal assistance.
  • Researched and located customers accounts, negotiated payment arrangements, settlements and deposits.
  • Applied strong communication and customer service skills to successfully negotiate payment arrangements.
  • Maintained financial accounts by processing customer payments, payment arrangements and adjustments.
  • Initiated payment arrangements for customer who qualified for assistance with their utilities.
  • Organized payment arrangements with customers according to their ability to pay.
  • Negotiate payment arrangements with customers up to and including suspended accounts.
  • Facilitated settlement offers and payment arrangements in fostering effective customer service.
  • Assist customers in making payment arrangements and accepting phone service payments
  • Reviewed open accounts for collection and followed-up on payment arrangements.
  • Received payments and made payment arrangements always within company policy.
  • Evaluated customer responses including request for special payment arrangements.
  • Increased revenue by negotiating payment arrangements and collection terms.

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27. Appropriate Changes

average Demand
Here's how Appropriate Changes is used in Customer Service Representative jobs:
  • Initiate and implement appropriate changes within the telephone switch Resolution and follow-up of escalated telephone customer service calls.
  • Maintained business and government accounts in customer's database and ensured system reflected appropriate changes.
  • Confirmed appropriate changes are made to resolve customers problems which increased customer satisfaction.
  • Conducted daily rounds of animals available for adoption and implemented appropriate changes.
  • Implemented appropriate changes to ensure customers' problems were effectively resolved.
  • Make requested changes to customer policies, cancel accounts and ensure the appropriate changes were made to resolve customer's problems.
  • Check to make sure appropriate changes were made to resolve customer issues and refer unresolved grievances to designated departments for further investigation
  • Check to ensure that appropriate changes were made to resolve students' issues and providing excellent customer service while doing so.
  • Check to ensure that appropriate changes were made to resolve city ordinance for certificate of occupancy permits and revised building guidelines.
  • Check to ensure that appropriate changes were made to resolve customers' problems regarding their Health Insurance through the Marketplace.
  • Solicit sales of new or additional service products Check to ensure that appropriate changes were made to resolve customers problems.
  • Ensured that appropriate changes were made to resolve the customer s complaints or comments, as well as general questions.
  • Check to ensure that appropriate changes were made to resolve problems that would cause a delay in patients receiving medication.
  • Check to ensure that appropriate changes were made to resolve customers' problems either over the telephone or through email.
  • Keep records of customer transactions, and checked to ensure that appropriate changes were made to resolve customers' problems.
  • Checked to ensure that appropriate changes were made to resolve customers' problems over the phone inbound and outbound calls.
  • Confer with customers to provide information about products to ensure that appropriate changes were made to resolve customers' problems.
  • Checked to ensure that appropriate changes were made to resolve complaints, and comments, as well as actions taken.
  • Worked with upper management to ensure appropriate changes were made to a customer s account for complete customer satisfaction.
  • Check and confirm to ensure that appropriate changes were made to resolve customers' problems or questions about applications.

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28. Computer System

average Demand
Here's how Computer System is used in Customer Service Representative jobs:
  • Process paper applications and enter data into computer system; enter confidential information of clients into computer system.
  • Navigate computer systems to properly conduct the object of campaign and locate customer data or other electronic information.
  • Utilize information technology skills to enter orders into computer system and download online orders from customized web-based application.
  • Recorded names of all customers into computer system including addresses, telephone numbers and other pertinent information.
  • Documented interactions with customers and inputted relevant information to other areas of Allstate using sophisticated computer systems.
  • Collected medical data by conducting structured telephone surveys and entering patient responses into computer system accurately.
  • Have technical knowledge and proficiency thereby able to navigate computer system quickly and accurately.
  • Utilized internal computer systems, formulated and assigned inquiries to medical/claim areas for investigation.
  • Maintained alphabetical and numerical filing systems and implemented updates to system to computer system.
  • Participated in ongoing training programs focusing on customer relations and company specific computer systems.
  • Received calls from approximately 250 customers daily and processed orders on automated computer system.
  • Gather necessary information by interviewing callers and entering responses into a computer system.
  • Utilized computer systems to assist with pricing, availability and alternate product selection.
  • Communicated and entered patient information into customized computer system for client records.
  • Release referral test results into the computer system according to established procedures.
  • Developed a system of expertise by learning and operating computer systems.
  • Review computer systems and/or other reference materials to complete verification process.
  • Used computer system for tracking, information gathering and customer resolution.
  • Interview individual by phone and simultaneously enter data into computer system.
  • Maintained customer files via computer system according to company procedures.

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29. Product Information

average Demand
Here's how Product Information is used in Customer Service Representative jobs:
  • Communicated product information including specifications and installation instructions.
  • Provided customer service by investigating and resolving customer inquiries, billing, solving problems and providing new product information.
  • Coordinated with the sales management teams to provide technical and non-technical product information and documents to satisfy customer requirements.
  • Worked with brokers and registered representatives to provide timely product information and resolve client issues promptly and professionally.
  • Respond to customer inquiries related to product information, pricing, delivery schedule and general information details.
  • Access electronic and paper cataloging systems for tracking, troubleshooting, researching product information and availability.
  • Learn any updated product information from vendors to able assist our customers more efficiently and productively.
  • Provided product information, pricing and delivery information to customers which contributed to exemplary service.
  • Provided customers with accurate product information to make informed decisions and selection of new products.
  • Responded to all telephone inquiries for customer requesting product information which included handling confidential information.
  • Verified pertinent details with consumer while consulting customers of general and technical product information.
  • Provided product information and completed sales transactions while delivering great customer service to callers.
  • Promoted company industrial cleaning services and supplies by providing clients with relevant product information.
  • Assist customers with footwear purchases by providing custom-fitting services and offering extensive product information.
  • Provided accurate information to customers regarding billing, product information, cancellation and recommendations.
  • Answered customer calls and/or inquiries regarding orders, product information, and availability.
  • Provided product information, technical assistance and issue resolution to dealers and consumers.
  • Provided customers with additional product information and added suggestions for recommended related items.
  • Provided customer support with returning merchandise, product availability, and product information.
  • Processed, tracked and forwarded non-conforming product information to the appropriate department.

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30. Product Knowledge

low Demand
Here's how Product Knowledge is used in Customer Service Representative jobs:
  • Position required excellent product knowledge and proficient keyboard/computer proficiency in order to keep up in an extremely fast-paced environment.
  • Utilize extensive product knowledge in assisting customers with product questions product searches and generating returns resulting in customer satisfaction.
  • Generated additional revenue utilizing product knowledge, courteous sales techniques, and advertising recommendations on a continuous basis.
  • Provided excellent customer service including ability to provide product knowledge and assist customers with expertise on their projects.
  • Processed required adjustments to card member accounts while achieving high quality assurance through utilizing product knowledge effectively.
  • Support a growing number of wireless/data products, and continuously demonstrate proficiency in product knowledge and call-handling.
  • Utilized in-depth product knowledge to effectively answer customer questions and make recommendations based on customer needs.
  • Leveraged deep product knowledge and winning client relations talents to optimize relationships with e-commerce customers.
  • Generated new accounts and attracted potential customers utilizing superior product knowledge and sales strategies.
  • Used customer relations skills, technical product knowledge and computerized database information.
  • Deliver excellent customer service and product knowledge to assist in store productivity.
  • Applied extensive product knowledge and business analysis processes to improve business profit.
  • Demonstrated product knowledge and determines appropriate products and options available to customers.
  • Provided exceptional customer service by obtaining product knowledge to assist customer.
  • Established and maintained solid customer relationships through product knowledge and attentiveness.
  • Follow business guidelines for explaining product knowledge and gaining disclosure statements.
  • Insured customer satisfaction through excellent customer service and extensive product knowledge.
  • Provided customers with product knowledge received through frequent store-based training.
  • Demonstrated premiere customer service and product knowledge to dealers nationwide.
  • Provided excellent customer service to patrons by communicating product knowledge.

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31. Sales Goals

low Demand
Here's how Sales Goals is used in Customer Service Representative jobs:
  • Contributed to company growth and stability by successfully meeting sales goals and utilizing customer retention techniques.
  • Conducted store operational responsibilities and met sales goals as delegated by store management.
  • Supported company sales goals by promoting and explaining additional products.
  • Achieved sales goals expectations and service performance requirements.
  • Establish, retain and deepen relationships with customers and potential customers to achieve team sales goals and provide quality customer service.
  • Accomplished in setting, achieving, and exceeding sales goals and pushing seasonal brands, promotional incentives, and special campaigns.
  • Worked in teams to achieve sales goals and improve customer relations * Executed customer orders by phone or in store pickups
  • Entered data, processed orders and handled customer service issues and always met or exceeded daily and weekly sales goals.
  • Branch was nominated Branch of the Quarter for exceeding over 80% of sales goals for checking and business accounts.
  • Assisted in walk-ins while providing a high level of customer service to each potential client while exceeded monthly sales goals.
  • Meet sales goals by soliciting new products, existing products and assist by ensuring the retention of current customers.
  • Use solid knowledge of banking products and services to satisfy customer financial needs, while meeting daily sales goals.
  • Set sales goals daily, weekly and monthly and worked to reach those goals through cooperation with fellow employees.
  • Awarded by management for attaining the highest sales goals of 5 watches to one client valued over $25K.
  • Worked along the floral hard goods Manger to exceed daily sales goals, by practicing a tailored customer experience.
  • Managed front desk, answers multiple phone lines, intake payments, meet sales goals and customer service.
  • Conduct successful strategies with financial staff members in improving monthly sales goals in customer banking products and services.
  • Key Results: * Consistently exceeded sales goals for the department and was recognized frequently for service excellence.
  • Company standards were met in terms of quality assurance, personal sales goals, and time management.
  • Established rapport and relationship with customer, increased sales and assisted sales department in achieving sales goals.

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32. Customer Care

low Demand
Here's how Customer Care is used in Customer Service Representative jobs:
  • Delivered extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
  • Handled routine customer care calls, solicited new customer, and identified opportunities to enhance satisfaction by personalizing service.
  • Adhere to Customer Care Center performance metrics to ensure service levels and customer expectations are consistently achieved.
  • Served as a Customer Care Representative ensuring excellent service standards were met and maintained high customer satisfaction.
  • Submit process improvement suggestions to management to assist in improving efficiency in the customer care department.
  • Provided direct customer care while using and managing several information systems and databases to best assist customers
  • Provided superior customer care service while maintaining company objectives, Researched and updated computerized accounts.
  • Interacted efficiently and sensitively with overseas agent and customers to provide high quality customer care.
  • Provided unmasked customer care assuring every customer is completely satisfied on first call.
  • Provide exceptional customer care to all internal/external customers via incoming phone and email.
  • Handle escalated issues by successfully providing appropriate resolutions for dynamic customer care.
  • Delivered extraordinary customer care by responding to customers questions concerning their accounts.
  • Provide professional customer care by assisting customers with general inquiries on accounts.
  • Served as a customer care representative for existing and prospective business owners.
  • Provided quality customer care and troubleshooting services for parking violation inquiries.
  • Greet customers and assisting them by providing extraordinary customer care.
  • Performed collection services ensuring high quality customer care was achieved.
  • Navigated through various systems while providing quality customer care.
  • Developed overall marketing goal and excellent customer care skill.
  • Assisted Customer Care Representatives by taking escalated customer calls.

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33. Problem Resolution

low Demand
Here's how Problem Resolution is used in Customer Service Representative jobs:
  • Provide all aspects of Customer Service including initializing and maintaining customer records, problem resolution, internal communications and collections.
  • Helped company attain the highest customer service categories including communication skills, listening skills, problem resolution and politeness.
  • Experience in the utility industry adept at identifying appropriate product resources for problem resolution and design best option solutions.
  • Act as point of escalation for internal / external problem resolution while coordinating interdepartmental installation, and testing.
  • Job performance entailed - customer support, problem resolutions, technical presentations and installation and service coordination.
  • Performed problem resolution services with customers regarding billing issues; provided clerical support to customer service manager.
  • Determine applicability and scope of problem resolution (recovery solution) and process replacement/refund as appropriate.
  • Gather information regarding patient issues, and initiate a successful problem resolution process utilizing various forms.
  • Provided customer service for incoming calls including flight reservation, problem resolution, and general information.
  • Implemented account investigation analysis and problem resolution; detailed accounting and credit history research and documentation.
  • Interacted with internal and external customers in problem identification, root cause analysis and problem resolution.
  • Maintained excellent customer service initiatives and handled problem resolution with escalated customers within a timely manner.
  • Pacified callers, repaired trust, located resources for problem resolution and delivered best-option solutions.
  • Leveraged my strong listening skills to calm upset customers allowing for clear communication and problem resolution
  • Utilized communication skills, listening skills, problem resolution and politeness to ensure customer satisfaction.
  • Performed problem diagnostic and problem resolution with military personnel and family members regarding military benefits.
  • Developed and conducted problem resolution training workshop for 130 sales and customer service representatives.
  • Identified customer needs and provided reference to customers regarding product sales and problem resolution.
  • Engage in problem resolution through ownership of customer dissatisfaction and providing superior customer service.
  • Handled and efficiently expedited inbound customer inquiries; ensured prompt and efficient problem resolution.

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34. Service Problems

low Demand
Here's how Service Problems is used in Customer Service Representative jobs:
  • Served customers by providing product and service information; resolving product and service problems Maintained financial accounts by processing customer adjustments.
  • Receive and attempt to resolve customer service problems/questions in a timely and professional manner to enhance customer satisfaction and reduce cancellations.
  • Resolved customer's technical service problems by coordinating, analyzing data and identifying solutions, via telephone and personal interaction.
  • Assist customers with product/service problems and simulate customers' problems to resolve user difficulties email/chat/internet communications.
  • Resolve products or service problems by identifying operating concerns and providing feedback to technical support.
  • Set appointments with selected technicians to service problems with h/o covered insured under warranty items
  • Served customers by providing reservation, ticketing and inquiry information; resolved service problems
  • Briefed business team members on any customer satisfaction issues and/or repeated service problems.
  • Resolved various types of customer service problems daily between businesses and residential customers.
  • Handled escalated customer calls, including troubleshooting customer equipment or service problems.
  • Worked professionally and properly to identify and resolve all service problems.
  • Resolve product or service problems Maintained customer records by updating information.
  • Assisted customers by processing bill payments and reporting utility service problems
  • Received and resolved all customer service problems accurately and successfully.
  • Collaborated with managers and coworkers to resolve service problems.
  • Provided technical support and assistance in troubleshooting service problems.
  • Diagnosed service problems and ordered additional parts as necessary.
  • Monitored delegated service problems for timely and accurate resolution.
  • Utilized troubleshooting skills to resolve customer service problems.
  • Answered customer inquiries regarding billing and/or service problems.

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35. Medicaid

low Demand
Here's how Medicaid is used in Customer Service Representative jobs:
  • Called private insurance companies, Medicare, and Medicaid to obtain benefit information, determining insurance compatibility with health-care provider programs.
  • Verified Medicare/Medicaid and commercial insurance coverage and ensured diabetic supplies shipped to clients using guidelines set by insurance companies.
  • Provided knowledgeable responses to telephone inquiries about Medicare and Medicaid policies and procedures in a courteous and professional manner.
  • Received calls from Medicaid recipients to provide them with transportation to their medical appointments through local medical transportation providers.
  • Educate members on policies and procedures when appropriate for Medicaid Transportation * Deescalate members complaints and document complaints when warranted
  • Provided critical bilingual communication and translation for private Medicare/Medicaid Company contracted to service accounts in markets throughout the U.S.
  • Research and gather information needed to resolve inquiries and complaints from customers concerning their Medicare/Medicaid and flex benefits.
  • Provide excellent customer service to Missouri Medicaid recipients with benefits and claims information via inbound telephone inquiries.
  • Responded to eligibility, enrollment, and medical claim inquiries from Florida Medicaid providers about Medicaid recipients.
  • Managed Referral and Insurance Verification Processes that included Medicare, Medicaid, and private insurance agencies.
  • Job responsibilities included assisting Medicaid customers with scheduling transportation to and from routine physician appointments.
  • Enrolled and dis-enrolled prospects into Medicare Advantage Plans verifying eligibility and confirming Medicaid plans.
  • Assisted beneficiaries calling 1-800-Medicare by answering questions regarding Medicare/Medicaid, prescription card program information.
  • Provided non-emergency transportation for Medicaid recipients that qualified using ADEPT and NETSPAP system programs.
  • Received inbound Bilingual calls to coordinate medical transportation for Medicaid and Medicare members.
  • Worked with patients and Medicare/Medicaid and major insurance companies to insure coverage.
  • Processed applications for patient assistance and exceeded processing goals * Experience with Medicare/Medicaid
  • Answer incoming calls pertaining to medical benefits answer incoming calls pertaining Medicaid.
  • Navigated four Medicaid portal sites to determine client eligibility for services.
  • Screen Medicare and Medicaid members to determine eligibility for State assistance.

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36. Accurate Information

low Demand
Here's how Accurate Information is used in Customer Service Representative jobs:
  • Handle customers inquiries via the telephone by providing accurate information regarding products and product applications and process telephone orders accordingly.
  • Used excellent communication skills to give participant extensive and accurate information about health insurance benefits coverage description and its costs.
  • Position focuses on delivering a positive customer experience while quickly obtaining accurate information allowing for claim recovery and resolution.
  • Provided detailed & accurate information regarding claim status & plan guidelines, Maintained confidentiality by following all federal HIPAA regulations
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information, using the highest quality customer service.
  • Demonstrated outstanding teamwork with sales, operations and service capabilities in order to communicate accurate information to the customers.
  • Examined submitted materials for completeness and accuracy and followed up with agent and/or underwriter for missing or inaccurate information.
  • Supported organizational growth by providing timely and accurate information on pricing, deliveries and quality specifications to the customer.
  • Monitored operation of work reception unit to ensure accurate information is being given to and received from customers.
  • Provided prompt and accurate information while maintaining professional demeanor in a high volume call environment.
  • Facilitate prior authorization reviews by reaching out to doctors to provide accurate information as requested.
  • Empathized with members and utilized any resources necessary to advise members of updated and accurate information
  • Developed and implemented a customer satisfaction survey to ensure the collection of accurate information.
  • Conduct follow-ups to ensure timely and accurate information is provided to a satisfied customer.
  • Provided accurate information to customers that enabled them to resolve payment issues with efficiency.
  • Receive inbound calls from shareholders and provide accurate information using approved materials and rebuttals.
  • Worked closely with other departments to promote accurate information related to Unemployment Compensation.
  • Utilize troubleshooting and problem solving skills to successfully supply accurate information to caller.
  • Maintain up-to-date knowledge of policies and procedures to provide accurate information to customer.
  • Resolved customer inquiries by utilizing databases and written documents to provide accurate information.

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37. Service Questions

low Demand
Here's how Service Questions is used in Customer Service Representative jobs:
  • Maintained customer accounts by updating and recording information and provided excellent customer service by answering product and service questions.
  • Attend to potential/existing customers by answering product and service questions; offering information about products and services.
  • Required excellent listening skills in collecting customer information and answering product and service questions via telephones.
  • Assisted and attracted customers by answering product and service questions; suggested information regarding available services.
  • Handled customer service questions and inquiries/concerns after purchase or service appointment to insure guest satisfaction.
  • Educated customers on how to understand their billing statement and answered general customer service questions.
  • Maintained a friendly attitude and followed all company interaction protocol while answering customer service questions.
  • Worked in a call center environment answering customer service questions for insurance company called EyeMed.
  • Answered product and service questions; suggested information about opportunities and alternative available services.
  • Provide exceptional customer service for all potential customers by answering product and service questions.
  • Provide customized telecommunication solutions for residential customers while responding to billing and service questions.
  • Inventory management and assisted customers on contractual upgrades and billing and service questions.
  • Assist customers with service questions regarding billing, documents and appointment verification.
  • Solved customer problems and answered various customer service questions about products.
  • Assisted customers with current service questions and provided effective problem resolution.
  • Answered product and service questions by supplying personal financial information.
  • Assisted customers on telephone with general customer service questions.
  • Handled billing and general service questions regarding phone service
  • Resolved customer complaints and answered service questions.
  • Answered general customer service questions from cardholders.

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38. Appropriate Information

low Demand
Here's how Appropriate Information is used in Customer Service Representative jobs:
  • Provided accurate and appropriate information to the customers, answer incoming calls, accurately place orders, demonstrate communication skills effectively.
  • Provided accurate and appropriate information in response to customer inquiries and guaranteed positive customer experiences and resolved all customer complaints.
  • Appropriate information may include preparation of periodic reports/data, information, summaries and submits to management with appropriate documentation.
  • Provided Customer Service Received Inbound Calls Researched Clients Information Updated Clients Information Inquiry Routed Inbound Calls To Appropriate Information Resource
  • Train representatives to guide customers through enrollment and eligibility process and to provide appropriate information that facilitates informed choice.
  • Provided accurate and appropriate information in response to customer inquiries; troubleshooting security systems, billing and legal inquires.
  • Monitored, evaluated, and responded to operational conflicts and relayed appropriate information to division leads and business partners.
  • Provided accurate and appropriate information in response to Georgia Medicaid member inquiries in a timely and accurate fashion.
  • Demonstrated mastery of customer service call scripting by providing accurate and appropriate information in response to customer inquiries.
  • Provided accurate and appropriate information in response to customer and provider inquiries about health insurance benefits and claims.
  • Received all incoming service calls and correctly obtained appropriate information from customers in an efficient and timely manner.
  • Provided business individuals with appropriate information and/or documentation with regards to NetLine's service and sponsored offers.
  • Provide accurate and appropriate information in an efficient matter a large amount of calls daily regarding customer inquires
  • Provided customer service for all incoming child support inquiries providing accurate and appropriate information for all inquiries.
  • Demonstrate helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
  • Assisted customers and agents complete money transfer transactions ensuring that all appropriate information captured and recorded.
  • Provided accurate and appropriate information in response to customer inquiries about their Medicare and Medicaid benefits.
  • Give accurate and appropriate information for verification recipe of medication before creating new refills for members.
  • Determined caller s needs and proactively provided appropriate information for maximum customer satisfaction and retention.
  • Answered all inquires regarding agency services and disseminated appropriate information including referrals to community resources.

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39. Additional Services

low Demand
Here's how Additional Services is used in Customer Service Representative jobs:
  • Determine requirements by working with customers, answering inquiries, sold additional services by recognizing opportunities, and provided useful resources.
  • Help customer with inquiries about package transit and delivery times * Provide information to customers regarding additional services provided by the company
  • Provide residence customers with troubleshooting assistance and customer education; as well as educate customers of additional services for up sell opportunities
  • Provided excellent customer service while handling their concerns and provided information on additional services and equipment provided by the company.
  • Participated in business development by introducing prospective and existing customers to new and additional services following company sanctioned sales methods.
  • Resolve customer issues accurately and efficiently including billing inquires, adding additional services and providing routine technical support.
  • Advanced customers experience by providing additional services and assisting with technical issues to ensure exceptional entertainment needs.
  • Increased company sales by recommending additional services to existing customers and alerting them of specials and discounts
  • Identified opportunities and present additional services to existing customers based on customer needs and agronomic conditions.
  • Facilitated cable phone orders arranging installations, disconnections, detailed billing and additional services explanations.
  • Provided customer service for residential long distance accounts by assisting customers with adding additional services.
  • Inquired about customer satisfaction, offered additional services, and advertised current sales promotions.
  • Called clients to update contact information and inquire about possibly cross-selling of additional services.
  • Generated revenue by providing tactical collections and utilizing consultative selling of additional services.
  • Provided offerings of additional services to customer in a highly competitive sells environment.
  • Evaluate current services and customer interests and offer additional services and/or upgrades.
  • Reviewed fee negotiation requests, recommended to business owners additional services i.e.
  • Identified opportunities at every level and presented additional services to existing customers.
  • Promote awareness of AAA products/services by recommending additional services to our members.
  • Activated various cards for customers calling in also offered additional services

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40. Company Policies

low Demand
Here's how Company Policies is used in Customer Service Representative jobs:
  • Provided excellent customer service to Medicare/Medicaid providers and junior representatives by explaining company policies and procedures and responded to routine inquiries.
  • Supported daily operations through comprehensive interpretation and research of customer inquiries, company policies, and industry standards.
  • Worked with customers/patients/providers to determine the best method to resolve problems to ensure customer satisfaction utilizing company policies.
  • Utilize quality customer service standards to assist customer in understanding company policies and answer any questions or concerns.
  • Provided outstanding customer assistance according to company policies resulting in earning average monitoring score of 98%.
  • Maintained efficient internal accounting controls adherence to an accounting policies and other company policies and procedures.
  • Handled customer service calls paying attention to demeanor, technical accuracy and conformity to company policies.
  • Supported growth in sales, maximized profitability and ensured compliance with company policies and procedures.
  • Determined best method to resolve problems, ensuring customer satisfaction and adherence to company policies.
  • Assisted customers with understanding driver safety protocol, car rental procedures and company policies.
  • Monitored employees job performance for accuracy and reinforced company policies and procedures daily.
  • Followed company policies and procedure to ensure privacy and confidentiality of all parties.
  • Assist customer service representatives weekly with quality standards per company policies and procedures.
  • Trained workers in proper operational procedures and functions and explain company policies.
  • Participate in administering company policies and developing long ranges goals and objectives.
  • Processed customer payments and solved customer problems within company policies and guidelines.
  • Maintained company policies and procedures in all areas of maintaining customer relationships
  • Understand and adhere to company policies and procedures including collection policies/laws.
  • Complied with company policies by maintaining strict confidentiality and professional/ethical standards.
  • Resolve customer concerns by answering questions regarding company policies and procedures.

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41. Ensure Resolution

low Demand
Here's how Ensure Resolution is used in Customer Service Representative jobs:
  • Investigated and resolved customer product and service issues by identifying and expediting the best solution and providing follow-up to ensure resolution.
  • Provided conflict resolution, identifying appropriate solutions and alternatives within time limits specified and following up to ensure resolution.
  • Provided technical assistance for connectivity and dial up networking, troubleshooting and following up to ensure resolution of problems.
  • Researched customer account and billing discrepancies; expedited correction and adjustments as necessary; followed up to ensure resolutions.
  • Utilize contact tracking functionality to follow up on open inquiries/calls to ensure resolution is achieved within agreed upon standards.
  • Consult and coordinate with various internal departments and providers to obtain information to ensure resolution of customer inquiries.
  • Handled customer account inquiries, accurately providing information to ensure resolution of product/ service complaints and customer satisfaction.
  • Maintained financial accounts by processing customer adjustments, expedited corrections, and following up with customers to ensure resolution
  • Resolve any customer escalations/disputes regarding billing or product to ensure resolution is met for all parties involved.
  • Communicated and discussed issues/complaints with account's assigned sales representative to ensure resolution and customer retention.
  • Followed up to ensure resolution about various annuity contracts to customers at the reputable financial institution.
  • Followed up with all end-users to ensure resolution, completion, and ultimately customer satisfaction.
  • Handled customer concerns received via phone and ensure resolution considering customer needs and business needs.
  • Followed up with individual customers via outbound call process to ensure resolution and customer satisfaction.
  • Resolved customer issues, determined root cause and expedited corrections to ensure resolution.
  • Provided follow-up support to customer to ensure resolution was reached with escalated problems.
  • Resolved incoming customer complaints or escalated appropriately to ensure resolution and customer satisfaction.
  • Monitored telecommunication issues to ensure resolutions were met within established service levels.
  • Clarified customer requirements and followed up to ensure resolutions to customer issues.
  • Expedited correction and adjustments and followed up with customers to ensure resolution.

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42. POS

low Demand
Here's how POS is used in Customer Service Representative jobs:
  • Advanced to increasingly responsible positions, culminating in a management role with responsibilities to train and supervise the customer service representatives.
  • Examined customer account to answer product and service questions, anticipating customer needs, proposing recommendations, when necessary.
  • Identified customer needs, referred bank products and services and delivered exceptional customer service with a positive attitude.
  • Position also involves working cooperatively with management staff, other Home Depot employees and external contractors.
  • Established and maintained positive business relationships with team members, creating a positive work environment.
  • Provided excellent customer service to homeowners in a prestige neighborhood with a positive attitude.
  • Provide excellent customer service with a positive attitude, effective communication and strong initiative.
  • Maintained a positive demeanor in interactions with both internal and external customers and constituents.
  • Placed on temporary assignments to fill either customer service or administrative assistant positions.
  • Skilled in processing banking transactions such as managing different account withdrawals and deposits.
  • Maintain a position of trust and responsibility by keeping all customer business confidential.
  • Coached customer service agents on individual performance and maintained a positive team environment.
  • Ensured a positive customer experience by listening attentively and responding to inquiries.
  • Calculated incoming payments for large health care institution and processed daily deposits.
  • Processed written correspondence and calculated deposits and payments for escrow accounts.
  • Managed/maintained register operation, balancing, deposits and depository records.
  • Maintain consistent, positive, business-friendly demeanor to satisfy the customers
  • Established and maintained positive business relationships with team members.
  • Position involved excellent self-management skills and considerable customer interaction.
  • Conducted online research of vacant positions for existing customers.

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43. Sales Floor

low Demand
Here's how Sales Floor is used in Customer Service Representative jobs:
  • Replenished and relocated store products on the sales floor and ensured stockroom kept organized following proper procedures including inventory.
  • Monitored the sales floor for possible loss prevention situations and when necessary passed information along to manager
  • Maintained product presentation * Replenished Sales floor
  • Engage customer on sales floor, suggest promotional items, manage cash register, and maintain organization and cleanliness of store.
  • Work primarily in one zone (Outside) on the sales floor, but if needed I move to other zones.
  • Watched the sales floor to ensure shop lifters were not placing merchandise into their bags and leaving the store without paying.
  • Check out customers, maintain store, and sell money orders, phone cards, and lottery, stock sales floor.
  • Control quality of the merchandise on the sales floor to ensure accessibility and the safety of the customers and other employees.
  • Ticket items that the store purchased, run tagged items to the sales floor, clean, run register, help customers
  • Handled stock by pushing out to sales floor, organizing stock room, and ensuring stock is in proper place.
  • Managed the sales floor regularly, talking to colleagues and customers to address their concerns and resolve their problems.
  • Warehouse duties include customer service, unloading trucks full of inventory, organizing and placing inventory onto sales floor.
  • Helped with price changes by putting them in the computer system & changing them on merchandise on sales floor.
  • Track incoming and outgoing inventory, as well as inventory on the sales floor and in the stock room.
  • Helped customers find items, organized merchandise on the sales floor, and worked as a cashier when needed.
  • Inventory and re-stock the stockroom, keep it clean and move merchandise from stock to the sales floor.
  • Maintained an organized, clean, efficient and safe work area and a neat and orderly sales floor.
  • Worked on the sales floor, as a cashier, fitting room and Answering phones and directing customers.
  • Helped customers, operated a cash register, prepared coffee, prepared sandwiches, organized shelves and sales floor
  • Worked 20 - 30 hours a week while attending college Provided customer service at checkout and on sales floor

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44. Customer Grievances

low Demand
Here's how Customer Grievances is used in Customer Service Representative jobs:
  • Communicated unresolved customer grievances to appropriate department for investigation
  • Refer unresolved customer grievances to designated departments for further investigation or notify them of claim investigation results and/or any planned adjustments.
  • Assisted customers with billing and technical issues as well as assisted with unresolved customer grievances to designated departments for further investigation.
  • Refer unresolved customer grievances to designated departments Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Gained skills in payment collections/deposits, record keeping, and customer grievances for this leading provider of technology-driven, voice-oriented solutions.
  • Referred unresolved customer grievances to designated departments for further investigation and made follow-up calls to ensure customer's issue was resolved.
  • Referred unresolved customer grievances to designated departments for further investigation such as exchanging merchandise, refunding money, and adjusting bills.
  • Referred unresolved customer grievances to designated departments for further investigation and ordered tests that could determine the causes of product malfunctions.
  • Received orders, canceled membership accounts, and obtained customer grievances and referred them to designated departments for investigation.
  • Referred unresolved customer grievances to designated departments for further investigation Provided daily descriptive information to clients regarding products and services
  • Responded to all customer inquiries thoroughly and professionally, referred unresolved customer grievances to designated departments for further investigation.
  • Avoid escalations by using inventive customer service measures and refer unresolved customer grievances to designated departments for further investigation.
  • Review benefit and claim process with member, referring any unresolved customer grievances to designated departments for further investigation.
  • Displayed decision making expertise, to refer unresolved customer grievances to designated departments for further investigation when appropriate.
  • Refer unresolved customer grievances to designated departments for further investigation (submit network tickets to senior technicians).
  • Resolved escalated customer grievances as a Lead agent and referred unresolved grievances to designated departments for further investigation.
  • Provided customer assistance such as booking appointments and resolving customer grievances ensuring the customer's experience is positive.
  • Refer unresolved customer grievances to designated departments for further research, review or follow up with investigations.
  • Provided excellent customer service by resolving customer grievances and ensuring that the designated departments fixes issues timely.
  • Record or obtain details of complaints and refer unresolved customer grievances to designated departments for further investigation.

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45. Customers Needs

low Demand
Here's how Customers Needs is used in Customer Service Representative jobs:
  • Ensured that each customer received outstanding service by providing a friendly conversation, which included greeting and acknowledging every customers needs.
  • Provided excellent and efficient customer service by discovering and responding to customers needs through clear and pleasant communication.
  • Emphasized product features based on analysis of customers needs, and on technical knowledge of product capabilities and limitations
  • Listen to each customer concern while demonstrating empathy and maximizing opportunity to build rapport and understand customers needs
  • Assisted card holders with questions and resolved customers needs using professionalism and sensitivity.
  • Determined customers needs and responded in a manner to ensure customer satisfaction.
  • Developed highly empathetic client relationships and earned reputation for satisfying customers needs.
  • Qualified customers needs and introduced them to alternative smoking devices.
  • Identified customers needs and presenting appropriate solutions and alternatives.
  • Informed customers about service available and accessed customers needs.
  • Identified customers needs and implemented appropriate policy changes.
  • Provide quality customer service while determining customers needs.
  • Recommend potential improvements by analyzing customers needs.
  • Satisfied customers needs with excellent customer service.
  • Make recommendations according to customers needs.
  • Anticipated customers needs and recommended products.
  • Demonstrated understanding of customers needs.
  • Analyze problems and anticipate customers needs
  • Consulted with customers to recommend and sell a variety of AT&T products and services to meet the customers needs.
  • Build and establish rapport with each customer, promoting additional products to meet the customers needs and improve their banking relationships.

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46. Customer Loyalty

low Demand
Here's how Customer Loyalty is used in Customer Service Representative jobs:
  • Responded to customer inquiries throughout their shopping experience including selling and promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.
  • Build customer loyalty by placing supervisor follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.
  • Exceeded customer expectations through consistent delivery of products and services with the objective of enhancing customer loyalty and expanding relationships.
  • Provided extraordinary service and instilled customer loyalty while assisting customers with bank card transactions and card services.
  • Developed and implemented creative alternative solutions to maintain customer satisfaction, leading to customer loyalty and retention.
  • Exercised professional demeanor and diplomacy with challenging customers; achieved customer satisfaction and maintained customer loyalty.
  • Utilized effective sales techniques and strengthened customer relations to secure customer loyalty and maximize sales potentials.
  • Possess exceptional ability to build positive relationships, resolve complicated issues and win customer loyalty.
  • Provided basic tech support and ensured customer loyalty by providing creative solutions for unhappy customers.
  • Enhance customer relationships and building customer loyalty through the delivery of accurate and timely information.
  • Managed shareholder information, contributing to departmental customer relationship development efforts and enhancing customer loyalty.
  • Maintained the expected level of productivity and call audit requirements to ensure customer loyalty.
  • Increased market share and maintained customer loyalty by providing quality customer service and satisfaction.
  • Resolve customer complaints through active listening to increase satisfaction and foster long-term customer loyalty.
  • Cultivated relationships with customers, leading to increased customer satisfaction while ensuring customer loyalty.
  • Engage customers and create continued customer loyalty by consistently delivering an exceptional customer experience.
  • Established rapport with customers to create customer loyalty, therefore exceeding all performance requirements.
  • Elected to receive escalated calls; consistently deescalated issues and maintained customer loyalty.
  • Developed customer relationships to increase customer loyalty in an efficient and professional manner.
  • Create cost effective and customer focused resolutions to establish and maintain customer loyalty.

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47. Billing Complaints

low Demand
Here's how Billing Complaints is used in Customer Service Representative jobs:
  • Referred unresolved customer grievances to designated department for further investigation in an effort to resolve customer's service and billing complaints.
  • Resolve customer service or billing complaints by taking the necessary actions and referred unresolved grievances to appropriate individuals or departments.
  • Handled invoice billing complaints and discrepancies, researched and reconciled customer accounts/invoices to assure account and timely billing.
  • Assisted customers with billing complaints and provided detailed invoices and account reconciliations to expedite payment.
  • Resolved customers' service or billing complaints by adjusting bill and/or offering promotional deals
  • Resolved customers' service or billing complaints by obtaining and examining all relevant information
  • Communicated effectively with management to ensure all unresolved billing complaints were resolved timely.
  • Resolved customer service and billing complaints by performing client specific solutions.
  • Resolved customers' service/billing complaints by exchanging merchandise and refunding money.
  • Resolved customer concerns and or billing complaints efficiently and effectively.
  • Resolved service and billing complaints expeditiously without sacrificing company revenue.
  • Managed billing complaints and provide customers with timely resolutions.
  • Resolved customer service or billing complaints by exchanging merchandise.
  • Determined and implemented appropriate strategies to resolved billing complaints.
  • Performed account analysis to resolve customers' service/billing complaints.
  • Resolved customers billing complaints and assisted customers with payments
  • Resolved customers billing complaints by performing certain activities.
  • Resolved all billing complaints from customers
  • Resolve customers' service or billing complaints by performing activities such as refunded money, adjusted bills and rejected insurance claims.
  • Resolve customers' service or billing complaints by performing activities such as processing returns, offering replacements, or issuing credit.

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48. Powerpoint

low Demand
Here's how Powerpoint is used in Customer Service Representative jobs:
  • Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential students.
  • Developed innovative PowerPoint presentation and documents used to motivate staff to better perform customer support to assist members.
  • Developed innovative PowerPoint presentations to use by office personnel and management to assist in customer service training.
  • Prepared detailed presentations in PowerPoint and presented general package and test information in customer meeting.
  • Created PowerPoint presentations and managed executive calendar, meeting planning and agendas.
  • Produced PowerPoint presentations promoting and educating representatives about providing quality customer service.
  • Created PowerPoint presentation used for training and shipping and receiving procedures.
  • Provided presentations to entire groups on family history via PowerPoint.
  • Created PowerPoint Presentations and Videos for updated Customer Service Manuals.
  • Trained co-workers on managing disputes using PowerPoint presentation and handouts.
  • Prepared PowerPoint presentations for classroom training assistance.
  • Created Effective PowerPoint Presentations for Training Purposes.
  • Created PowerPoint presentations for training materials.
  • Created documents using Microsoft Word/ Excel/PowerPoint.
  • Prepare Quarterly Reviews utilizing Microsoft PowerPoint.
  • Prepared PowerPoint presentations for management teams.
  • Prepared PowerPoint exhibits and written proposal.
  • Maintained Technology MS Office (Word/Excel/PowerPoint), Automotive Industry Software (Dealer Socket/Auto Alert/UCS/CRM) and Social Media Delivery Systems.
  • Utilized Adobe Acrobat 9 Pro to convert customers' Word, Excel, PowerPoint, and Publisher files to PDF format.
  • Created a presentation to assist with lowering the average handle time for calls, includes a trivia game created using PowerPoint.

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49. Scheduling Appointments

low Demand
Here's how Scheduling Appointments is used in Customer Service Representative jobs:
  • Provide assistance by telephone to customers and business partners concerning product deliveries, installations returns, documenting/updating orders and scheduling appointments.
  • Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products and scheduling appointments.
  • Performed routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining files electronically and paper.
  • Performed customer service duties including answering phones, scheduling appointments, assist Veterinarians, maintain client relationships.
  • Managed front desk responsibilities including answering main telephone, taking calls and scheduling appointments for company executives.
  • General administrative duties include telephone calls, correspondence, memos, scheduling appointments and travel arrangements.
  • Provided exceptional customer service and background information regarding company while assisting customers with scheduling appointments.
  • Assisted customers in scheduling appointments for their state regulated and professional licensing exams via telephone.
  • Assist service technicians and customers by scheduling/rescheduling appointments for various services under minimal supervision.
  • Utilized Customer Service skills in scheduling appointments and troubleshooting with customers.
  • Assisted new established clients by scheduling appointments and providing requested information.
  • Provided quality photography consultations, sales, and scheduling appointments.
  • Answered company phones, assisted customers and contractors with scheduling appointments
  • Supported agent with scheduling appointments and customer personal insurance reviews.
  • Assisted military clients with scheduling appointments with recommended specialists.
  • Assisted customer with scheduling and rescheduling appointments.
  • Facilitate scheduling appointments for medical services.
  • Assisted customers with scheduling appointments for repairs
  • Use specialized database for scheduling appointments.
  • Assisted customers in scheduling appointments.

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50. Customer Feedback

low Demand
Here's how Customer Feedback is used in Customer Service Representative jobs:
  • Provided seamless customer support by responding promptly to customer needs, soliciting customer feedback to improve service; exceeds departmental expectations.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
  • Utilize customer feedback to monitor service levels, mitigate problems, identify revenue growth potential and introduce/recommend products and services.
  • Responded quickly to customer requests and ensured 100% customer satisfaction by prioritizing customer needs and evaluated customer feedback.
  • Managed difficult or emotional customer situations; Responded promptly to customer needs; Solicited customer feedback to improve service.
  • Coordinated proficient and outstanding service, achieving recurring positive response to customer feedback, providing measurable follow-up.
  • Generated customer service letters to solicit customer feedback by mailing or emailing based on specific calls.
  • Corrected operational inefficiencies by continually evaluating customer feedback and partnering with associates to develop permanent solutions.
  • Identify and recommend merchandising, site usability and policy improvements, based on customer feedback.
  • Provided customer feedback to management in order to continuously improve the experience for customers.
  • Addressed negative customer feedback immediately and provided constructive professional coaching to representatives when needed.
  • Provided developers with requirements for system improvements based on hands-on observations and customer feedback.
  • Answered customers billing questions, collected customer feedback and processed for analyzing customer satisfaction.
  • Implemented customer feedback to redesign floor advertisements and increased customer satisfaction and sales revenue.
  • Document customer feedback * Follow up customer feedback with the owner/operators organization * Customer service
  • Responded promptly and professionally to customer needs and solicited customer feedback to improve performance.
  • Utilized customer feedback to restate goals and objectives to increase program expectations and satisfaction.
  • Monitored and responded to customer feedback and telephone inquiries regarding products and services.
  • Received multiple awards for outstanding customer service from customer surveys and customer feedback.
  • Report customer feedback to management, including any signs of customer dissatisfaction.

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20 Most Common Skill for a Customer Service Representative

Customer Service22.9%
Data Entry8.1%
Phone Calls7.3%
Credit Card Transactions7.1%
Customer Accounts6.8%
Technical Support6.1%
Billing Questions5.1%
Outbound Calls4.5%

Typical Skill-Sets Required For A Customer Service Representative

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
17.2%
17.2%
2
2
Data Entry
Data Entry
6.1%
6.1%
3
3
Phone Calls
Phone Calls
5.5%
5.5%
4
4
Credit Card Transactions
Credit Card Transactions
5.4%
5.4%
5
5
Customer Accounts
Customer Accounts
5.2%
5.2%
6
6
Technical Support
Technical Support
4.6%
4.6%
7
7
Billing Questions
Billing Questions
3.8%
3.8%
8
8
Outbound Calls
Outbound Calls
3.4%
3.4%
9
9
Customer Complaints
Customer Complaints
3.1%
3.1%
10
10
Internet
Internet
2.6%
2.6%
11
11
High Call Volume
High Call Volume
2.5%
2.5%
12
12
New Accounts
New Accounts
2.2%
2.2%
13
13
Customer Orders
Customer Orders
2.2%
2.2%
14
14
Customer Information
Customer Information
2.2%
2.2%
15
15
Medicare
Medicare
1.9%
1.9%
16
16
Trouble Shooting
Trouble Shooting
1.8%
1.8%
17
17
Insurance Companies
Insurance Companies
1.5%
1.5%
18
18
CSR
CSR
1.5%
1.5%
19
19
Customer Interactions
Customer Interactions
1.3%
1.3%
20
20
Customer Questions
Customer Questions
1.3%
1.3%
21
21
Telephone Calls
Telephone Calls
1.3%
1.3%
22
22
Sales Reps
Sales Reps
1.2%
1.2%
23
23
Potential Customers
Potential Customers
1.2%
1.2%
24
24
Health Care
Health Care
1.1%
1.1%
25
25
Verizon
Verizon
1.1%
1.1%
26
26
Payment Arrangements
Payment Arrangements
1.1%
1.1%
27
27
Appropriate Changes
Appropriate Changes
1.1%
1.1%
28
28
Computer System
Computer System
1%
1%
29
29
Product Information
Product Information
1%
1%
30
30
Product Knowledge
Product Knowledge
1%
1%
31
31
Sales Goals
Sales Goals
0.9%
0.9%
32
32
Customer Care
Customer Care
0.9%
0.9%
33
33
Problem Resolution
Problem Resolution
0.8%
0.8%
34
34
Service Problems
Service Problems
0.8%
0.8%
35
35
Medicaid
Medicaid
0.7%
0.7%
36
36
Accurate Information
Accurate Information
0.7%
0.7%
37
37
Service Questions
Service Questions
0.7%
0.7%
38
38
Appropriate Information
Appropriate Information
0.7%
0.7%
39
39
Additional Services
Additional Services
0.7%
0.7%
40
40
Company Policies
Company Policies
0.7%
0.7%
41
41
Ensure Resolution
Ensure Resolution
0.6%
0.6%
42
42
POS
POS
0.6%
0.6%
43
43
Sales Floor
Sales Floor
0.6%
0.6%
44
44
Customer Grievances
Customer Grievances
0.6%
0.6%
45
45
Customers Needs
Customers Needs
0.6%
0.6%
46
46
Customer Loyalty
Customer Loyalty
0.6%
0.6%
47
47
Billing Complaints
Billing Complaints
0.6%
0.6%
48
48
Powerpoint
Powerpoint
0.6%
0.6%
49
49
Scheduling Appointments
Scheduling Appointments
0.6%
0.6%
50
50
Customer Feedback
Customer Feedback
0.5%
0.5%

88,644 Customer Service Representative Jobs

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