Top 50 Customer Service Representative Skills

high Demand

• Balanced over all intakes of cash, checks, money orders, and credit card payments at the end of business.
• Answered incoming calls from customers with billing disputes, credit card rate increase, late fees, and delinquent payments.
• Answered inbound phone calls from credit card holders and offered a variety of products and services to the card members.
• Assisted clientele with billing inquires, returning merchandise, credit issues, credit card processing and tracking of merchandise shipments.
• Supply customer assistance with a credit card, bank check, cash sales, and special orders.

• Saved over 90 percent customers and was able to convert 80 percent to automatic credit card renewals.
• Answered incoming calls from customers with questions/problems regarding purchases made on store credit cards.
• Helped customers to complete credit card application as well as health insurance forms.
• Processed cash, check, credit card payments for clients and advertisers.
• Assist customers with their checking, savings and credit card accounts.

• Worked as a cashier processing sales via cash or credit cards.
• Processed payments by accepting cash, checks and credit card payments.
• Process credit card payments and offer discounts to qualifying patients.
• Accepted payments via credit card and checking account.
• Charge purchases to customers' credit cards.

• Handled Credit card and payment transactions.
• Received calls from clients in regards to their credit card account.
• Developed ongoing customer relationships by cross selling product Processed credit card order and applications Managed military personnel accounts ex.
• Manage reservations nationwide Coordinate commercial flight arrangements Dispatch and manage transportation agents Prepare faxed vouchers and credit card authorization request from customers
• Provide customer service File insurance claims Phone operations Handle secure information for credit cards

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high Demand

• Established relationships with medical insurance companies to ensure accurate and timely payment of medical equipment claims.
• Processed modifications as requested by existing policy holders and endorsed updates to appropriate insurance companies.
• Complete referrals and request authorizations from insurance companies for procedures/outpatient services.
• Assisted in submitting customer complaint against insurance companies.
• Work Underwriting Memo's and contact Insurance Companies to clear any outstanding conditions to maintain customer's insured and avoid cancellations.

• Contacted insurance companies to check on status of claims payments and write appeal letters for denial on claims.
• Fill out Invoices when needed and also made phone calls to the insurance companies as well.
• Make sure communication is handled appropriately with insurance companies, patients, co- workers and supervisors.
• Answered calls from physician offices, patients, and insurance companies using exemplary customer service skills.
• Assist patients with arranging special services from their insurance companies and assist with specialist referrals.

• Sell various types of insurance policies to businesses and individuals on behalf of insurance companies.
• Worked with insurance companies to determine best pricing and advantages for customers.
• Received basic knowledge of insurance companies and different plans.
• Job Duties: DME billing and coding for insurance companies
• Confirmed and billed insurance companies as required by customers.

• Process prior authorization with varies insurance companies.
• Upload documents into Insurance Companies websites.
• Called Insurance companies to get approval on medications and get prior authorizations from adjustors or medical examiners
• provided customer service for patients, providers, and insurance companies for minor care clinics nationwide.
• Enter payments received from insurance companies and customers and depositing them into quickbooks.

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high Demand

• Received calls from customers who received internet service from EarthLink--verified customer security and general account information.
• Provide detail customer service and sales support for Internet/ Satellite Television provider.
• Assisted customers with on-line shopping when experiencing internet technical difficulties.
• Support customers with billing, troubleshooting and order placement of cable television, high speed internet, and phone services.
• Utilized various software programs (Epiphany, JDA) and the Internet to promptly gather information and place orders.

• Assist - ed in Technical support ranging from computer/internet connectivity issues, cable and phone issues.
• Set up internet and phone bundles for customers that are looking for a bundle deal
• Fielded phone calls between the Internet department and the DISH Network sales department.
• Conduct searches to find needed information, using such sources as the Internet.
• Applied online services through the Internet to direct customers to other resources.

• Conducted searches for Internet providers based on customer preference and location.
• Assisted customers to navigate & download software using Internet Explorer.
• Set up new service for cable, internet and phone.
• Receive incoming calls from customers regarding Comcast services including high speed internet, digital cable packages and digital phone services.
• Assist with the internet help line by answering customer questions in regards to website usage and order placement.

• Get customers access to online ecare, disconnect accounts, trouble shoot internet issues.
• Use of Macess EXP, Facets, Outlook Express and Internet Explorer daily.
• Signed up and showed customers how to access the pre-paid internet program.
• Selected Contributions/Assignments Quality Control for internet and landline customers.
• Analyze, diagnose and fix tier 3 level internet connectivity issues Help with email Fix diagnose issues with McAfee security suite

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high Demand

• Provided updates regarding application status and manage a high volume workload within a deadline driven environment.
• Responded to a high volume of inbound phone calls from current Wells Fargo credit card customers in a call- center environment.
• Coordinated high volume of nearly 500 inbound calls per week, solving a wide range of customer inquiries using SAP software.
• Handled high volume telephone calls, utilized fax machines, copier and filed all back desk paper work and contracts.
• General duties such as answering high volume phone calls, scanning, emailing, faxing and Xeroxing.

• Received up to 40 calls per day in a high volume call center for Merrill Lynch.
• Maintain adequate call times in a high volume inbound call center that emphasizes first call resolution.
• Administered excellent customer service to clients while handling an extremely high volume of inbound customer calls.
• Received and screened a high volume of internal and external communications, including email and mail.
• Provide administrative support to Physician, Office Manager and patients in a high volume environment.

• Handle high volume of calls and deals directly with customers either by telephone or electronically.
• Work as a team to make sure store is stocked in a high volume store.
• Handle high volume of workload, and Data Entry, and multitasking
• Administer high volume of various types of phone calls and inquires.
• Answer high volume calls and inquires to assure excellent customer service.

• Received inbound customer service calls in high volume environment.
• Assist customers in a high volume call center.
• Fast paced and high volume call center.
• Answered a high volume of calls.
• Handled high volume inbound calls Scheduled appointments for callers Provided information for different products/ conventions.

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high Demand

• Maintain customer records by updating account information Answer inquiries by clarifying desired information, researching, locating, and providing information.
• Verified customer account information, reset customer passwords and assisted with various online banking problems.
• Handle corporate client customer account status calls to determine progress and update account information
• Navigated through different systems to obtain and update account information.
• Open customer accounts by recording account information.

• Maintain customer records by updating account information.
• Maintained customer account information in company databases.
• Reached customers and verify account information.
• Managed Bank of America credit card accounts, Filed claims for fraudulent activity on account, managed personal account information.
• Obtain vital information and maintain accurate records of student account information via telephone and written reports.

• Start up or end service for customer accounts by recording account information.
• Accept payments and payment arrangements, discount inquiries and updating account information.
• Use telephones to reach out to customers and verify account information.
• Managed accounts payable and updated member's account information.
• Maintained client's account information, inbound -outbound calls.

• Reviewed and issued audits on account information and processes.
• Update account information and route calls to specific departments.
• Cancel or change account information.
• Revise or make changes to account information such as address changes, name changes or other changes to an Time Management.
• Assisted customers with billing inquiries and account information ~Described product to customers and accurately explained details and care of merchandise.

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high Demand

• Facilitate customer orders and assist with problem determination and resolution when applicable.
• Processed customer orders and ensured timely delivery of equipment to clients.
• Worked via e-mails to ensure that all questions and concerns regarding customer orders were responded to accurately and promptly.
• Answer customer inquiries and process customer orders with a high degree of accuracy and efficiency.
• Use effective listening skills to gather, document and process necessary information for customer orders.

• Prepare customer orders on a food truck that serves sandwiches in the local area.
• Entered and tracked customer orders in Microsoft Excel spreadsheets and database system.
• Involved in taking customer orders, selling supplements, and products.
• Processed customer orders by phone and resolved any billing issues.
• Placed and maintained customer orders for parts and products.

• Answered phones, taking customer orders, resolving issues.
• Sell product and place customer orders in computer system.
• Process customer orders for Collections Etc.
• Place customer orders over the phone.
• Input customer orders into system.

• Decorate cookies for customer orders -Assist customers in the store
• Answered multi-line phone system and processing customer orders.
• Entered customer orders, returns, and credits Expedited orders Answered customer inquiries
• Requested and recorded customer orders, and computed bills.
• Entered customer orders Answered customer inquiries Updated Excel shipping report File, fax, copy, email

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high Demand

• Negotiate payment arrangements to ensure active service for customers while collecting overdue balances.
• Negotiate payment arrangements with customers up to and including suspended accounts.
• Assist customers in making payment arrangements and accepting phone service payments
• Set up payment arrangements and accepted payments
• Set up payment arrangements for existing customers, analyze urgency for payments, provide account information as needed.

• Monitored the manual invoice database to ensure accuracy and provided payment arrangements for customers with past due accounts.
• Received inbound calls regarding phone bills, payment arrangements, phone upgrades and legibility for new promotions.
• Established payment arrangements via credit card, monthly billing cycles, and automated debits.
• Empowered to disconnect accounts as a result of nonpayment and to negotiate payment arrangements.
• Set monthly payment arrangements using client guidelines, and notated accounts.

• Make calls on past due accounts to set up payment arrangements.
• Assisted taxpayers with balance inquiries and request for payment arrangements.
• Collected payments on past due accounts and negotiates payment arrangements.
• Set up payment arrangements and make account notations.
• Established the best possible payment arrangements with the patients

• Set payment arrangements and also change telephone plans.
• Initiate payment arrangements, retrieve & record payments.
• Receive in-bound calls in a call center setting, take payments, set payment arrangements, de-escalate calls, program devices
• Explained customer's bills and accounts Assisted customers with telephone payments Set customer payment arrangements
• Collect and proccess payment Setting up payment arrangements Customer service

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high Demand

• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Adhered to company's Code of Ethics/Security Protocol; guarded customer information/reduced identity theft.
• Verified customer information, processed loan application and printed checks and documentation forms.
• Record all customer information and call history information accurately in system.
• Gathered and verified all required customer information for tracking purposes.

• Prepare product or service reports by collecting customer information.
• Ensured accurate data entry of customer information.
• Update customer information and preferences.
• Updated and documented customer information.
• Gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services.

• Obtained customer information such as name, address, and payment method, and entered orders into computers.
• Facilitated special orders and sales, and handled customer information and data from sales staff and management.
• Verified customer information for all calls and processed updates in the system.
• Use of multiple computer programs to access and maintain customer information.
• Update and document customer information and interactions in the database.

• Used computer programs to run customer information.
• Assisted customers in understanding deregulation, and their options Updated customer information through data entry
• Perform data entry services for the company in regards to punching in customer information, call logs, and successful sales.
• Reviewed terms of sale or loan documents Ensured all customer information was correct, including demographics.
• Collect payments on past due bills Ensure all customer information is correct Provide customer service Experience in deescalating high call volume

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high Demand

• Present a warm and welcoming character attitude, while exhibiting exceptional communication and customer servicing capabilities.
• Utilize strong organizational, communication, and interpersonal relation skills, in a challenging creative environment.
• Coordinate emergency effective administration of police, fire, and EMS services public safety communications.
• Managed quality communication, customer support and product representation for each client.
• Maintained communication with all necessary parties to resolve any automobile issues.

• Contribute effective communication facilitation teamwork and cooperation within the unit.
• Used questioning and listening skills that supported effective telephone communication.
• Provided quality communication and customer support for company clients.
• Prepared reports and communication for senior management and clients.
• Followed communication scripts when handling different topics.

• Coordinate sales and technical team communication.
• Facilitate communications between the sales force and in-house contacts to resolve order processing and customer issues.
• Handle client communications within all call handling and quality measurements.
• Answer phone lines and have effective communication with coworkers.
• Developed effective relationships with all call center departments through clear communication.

• Have clear communication with explanations and questioning to build trust and rapport with the Comcast Customer through the interaction.
• Displayed strong communication, analytical & problem solving skills to find solutions & bring accounts current.
• Solicit suggestions to improve and enhance company communications (i.e.
• Assisted customer requests pertaining to their account information Processed TDD/Telecommunication for the hearing impaired Helped customers enroll and create accounts online
• Received Incoming calls from customers Placed prescription orders for customers Applied customer service skills and communication skills

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average Demand

• Provided excellent customer service including ability to provide product knowledge and assist customers with expertise on their projects.
• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Provided exceptional customer service by obtaining product knowledge to assist customer.
• Provided excellent customer service to patrons by communicating product knowledge.
• Dedicated to continuously improving sales abilities and product knowledge.

• Remain current and up-to-date on all products in addition to training other product knowledge experts and new warehouse team members.
• Assist business customers with Billing inquiries, Product Knowledge, and Technical Support for TV, Internet, and Phone issues
• Developed strong relationships with key clients by providing excellent customer service and maintaining strong product knowledge.
• Required phone sales, 100% procedure and product knowledge as it relates to customer inquiries.
• Provided product knowledge and sales assistance to customers, cleaned displays and took payments on accounts

• Exceed member expectations by providing first call resolution with empathy and product knowledge.
• Manage and solve all potential conflicts with clients with superior product knowledge.
• Trained in DSL and Integrated Digital Service Network product knowledge.
• Assist the sales team with quotations and client/product knowledge.
• Assist customers with product knowledge and daily selections.

• Learned, referenced and applied product knowledge information.
• Educated customers on product knowledge.
• Improved sales, customer retention, customer acquisition, workflow, hiring, training, team product knowledge, sales techniques.
• Use product knowledge to provide customers with best solutions for their needs.
• Perform general customer service functions Process sale orders via telephone Handle payments/credit/computerized billing Authorize credit/refund adjustments Possess product knowledge

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average Demand

• Requested and maintained all required medical documentation for Medicare & Third party insurances.
• Completed applications and enrolled customers in Medicare prescription plans.
• Educated physician offices on Medicare Medical Necessity polices.
• Assist Medicare/Medical members in prescription drug maintenance, including refills, refill requests, tracking, pricing and alternative generic suggestions.
• Answered phone calls, assisted Medicare policy holders, took calls from doctor's offices and assisted with policy benefits

• Answered customer inquiries, solved problems, and provided health care information for Medicare Part A and Part B.
• Answer all incoming calls, some typing; enroll Medicare members in drug programs, etc.
• Answered questions about Medicare Advantage Insurance health plans and the benefits associated with each.
• Assist Medicare beneficiaries and providers with plan benefits, medical claims, and eligibility.
• Assist health insurance agents with enrolling clients into multiple Medicare supplement insurance programs.

• Provided education on Medicare policies, interpreted benefits, and resolved claims issues.
• Provide incoming callers with guidance in choosing a Medicare Drug Plan.
• Directed Medicare recipients to proper departments for assistance, when needed.
• Assisted customers with signing up for Medicare Health Insurance Plans.
• Adhere to Medicare and company requirements and guidelines.

• Assist Medicare Members With Claims, Billing.
• Advised prospective Medicare members of coverage choices.
• Assisted with Medicare Beneficiaries, Medical Providers, Health Insurance Companies, Attorney's and employers to coordinate Medicare benefits.
• Assisted pharmacies with Prior Authorizations for rejections for Medicare B vs Medicare D. Assisted agents in escalated supervisor calls.
• Arranged with physicians' offices for patients to requalify for oxygen per medicare.

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average Demand

• Recruited to provide exceptional customer service for TSA department, assisting with trouble shooting internet issues and home phone service.
• Provided technical support including installation instructions, part recommendations, and trouble shooting in a clear, concise manner.
• Trouble shooting problem files and assisting fellow associates with any questions relating to issues within the Mail Order Department.
• Assisted direct and indirect store employees with trouble shooting tactics along with the wireless activation process.
• Handle account billing and ledgers, give account information, aide in trouble shooting of services.

• Assisted in trouble shooting with products; Utilized QuickBooks, CLIC2 and HSN authorized database.
• Processed health insurance verification, insurance trouble shooting, and ICD-9 coding data entry.
• Assist Customers with billing issues, payments, & trouble shooting issues.
• Assist satellite and retail dealers with trouble shooting problems via telephone.
• Resolved billing issues requiring critical thinking and trouble shooting skills.

• Diagnosed and performance trouble shooting of service problems.
• Assisted customers with trouble shooting their devices.
• Trouble shooting and Tech support.
• Trouble shooting electronic devices * Inputting valuable information
• Collected on past due accounts, While Trouble shooting cell phone issues Explaining detailed billing statements to customer who inquired so.

• Provided the customer with trouble shooting-help with their purchase products Employee of the Month, January
• Handle inbound calls reguarding cell phone bills trouble shooting, payments etc.
• Conducted a series of telephone surveys for the office Called clients and creditors regarding contract discrepancies Provided trouble shooting for contract discrepancies
• Resolve customers issues with there electric and medical needs Perfect attendance award Supervising and trouble shooting
• JOB DESCRIPTION: Customer service representative (CSR) Account: AT&T UVERS GREEN Sales/Billing/Trouble Shooting

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average Demand

• Control quality of the merchandise on the sales floor to ensure accessibility and the safety of the customers and other employees.
• Inventory and re-stock the stockroom, keep it clean and move merchandise from stock to the sales floor.
• Assisted customers with making purchases, replenished sales floor, and registered customers with JCP credit account.
• Make sure used furniture pass all the quality tests before sent to the sales floor.
• Maintained established merchandising standards, including window, sales floor and promotional displays.

• Assist with physical inventory counts - Recover and zone sales floor on daily basis
• Receive, open, unpack and issue sales floor merchandise.
• Ensured the cleanliness of sales floor, specifically apparel area.
• Processed returns and exchanges to go back on sales floor.
• Manned sales floor to assist customers in locating merchandise.

• Manned sales floor to assist customers with purchasing decisions.
• Provided leadership on sales floor for soft lines.
• Reorganized the sales floor to meet company demands.
• Receive, store and issue sales floor merchandise.
• Maintained a clean and organized sales floor.

• Assisted customers on sales floor.
• Stock the sales floor and made sure stacks and racks stayed neat.
• Work in phone equipment room on analog switch, other telecommunications equipment and sales floor computers.
• Assist customers on sales floor Meet and exceed goal set by company Learn and retain knowledge of floor products and their prices
• Greeted customers Organized sales floor Answered phone calls Worked on the register in customer service

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average Demand

• Activated/disconnected service, took payments, assisted customers with understanding their cell phone bills and billing issues.
• Research problems and correct any billing issues, answer customer e-mail, fax or phone calls.
• Resolve customer problems that may range from routine questions to complex billing issues or technical difficulties.
• Call center services; assisted customer in resolving equipment issues, plan changes, billing issues
• Make outbound calls for customer accounts that have been having technical or billing issues.

• Assisted customers with billing issues, plan changes, processed payments, and adjustments.
• Gather and process information regarding necessary repairs/work orders, or billing issues.
• Provide outstanding customer service, researching and correcting complex billing issues.
• Created action plans and recommended solutions to prevent recurring billing issues.
• Helped troubleshoot their home security system and managed billing issues.

• Assist and resolve any billing issues a customer may have.
• Assisted customers with billing issues, through corporate office.
• Resolve medical billing issues; incorrectly coded claims etc.
• Take incoming phone calls helping customers resolve billing issues
• Research billing issues and processing refunds.

• Explain billing issues, plans, services, and devices.
• Researched and resolved billing issues in a timely manner, avoiding accounting errors and customer complaints.
• Entered Purchase Orders to the plant and worked with tracking, billing issues and returns.
• Assisted customers in resolving billing issues, first tier technical programs, activations.
• Answer inbound customer service calls * Activate and set up new customer accounts * Trouble-shoot billing issues

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average Demand

• Developed and implemented cause marketing and corporate social responsibility (CSR) initiatives through both traditional marketing communications and social media.
• Answer Tier 1 CSR's questions serving as a help desk for local agents and off shore centers.
• Preform spot check audits for customer transactions and to ensure CSR's cash drawer balance.
• Assisted other CSR in workshops to increase empathy and engagement on quality scores.
• Assisted managers and CSR representatives with office growth of loans and deposits.

• Document customer transactions accurately in ACSR, CSG and AAD.
• Resolve technical issues related to other CSR's requests.
• Worked as CSR for Inland Marine/Builders Risk Dept.
• Hired as a CSR for a temporary position.
• Assisted CSR with calls and system issues.

• Support to the CSR Dept.
• worked as an CSR for Polaroid answering an average of 50-120 calls per day in a call center environment.
• CSR-answered multi line phone system, assisted customers and service professionals with services and appointments.
• Coach fellow CSRs on call quality and efficiency.
• Assisted with training of new CSRs.

• Team Lead/CSR Assist all CSRs with questions they may with filing the initial report of our policyholders catastrophe claim process.
• Communicated with vendor CSRs to research product specifications and determine availability and drop shipment options to respond to IFBs.
• Advanced to the highest level which they consider is a "D level CSR."
• Coach csr for quality Monitor calls side by side with csr Call coach
• started as seasonal "Cashier" and promoted to full-time "CSR"

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average Demand

• CALL CENTER RESPONSIBILIES: Deliver excellent customer service by handling customers inquiries, complaints, billing questions and payment extension request.
• Handled customer inquiries, complaints, and billing questions for over 300 Signature Websites in the United States and Canada.
• Take payments, place orders, and track orders for customers while resolving billing questions, or issues.
• Help customer with any billing questions, offer new products, establish new service for new customers.
• Resolved billing questions and disputes, made customer call-backs / follow-ups, and performed data entry.

• Handle customer inquiries about services, billing questions, entering new orders and scheduling dispatches.
• Provide continuous high quality support to customers with service complaints, billing questions and payments.
• Received telephone calls from internal and external customers to discuss billing questions & service concerns.
• Resolved billing questions and disputes, initiated customer calls, and performed data entry.
• Assist with billing questions payments, lost credit cards, redeeming credit card points.

• Assist customers with billing questions, technical support, and general questions.
• Handle customer inquiries, complaints, billing questions and payment extension/service requests.
• Posted payment and answered billing questions for their billing department.
• Handled Billing questions, trouble shooting of cellular devices.
• Handled customer inquiries, complaints, and billing questions.

• Assist with billing questions and programming changes.
• Added phone lines, id codes, calling cards, billing questions.
• Handle customer inquires, complaints, billing questions and payment extension/service requests Manage a high-volume workload within a deadline-driven environment.
• Assisted customers via inbound calls to make changes to polices, answered questions about insurance coverage, answered billing questions.
• Handled inbound calls from credit card holders Discussed billing questions and concerns Took payments and set balance transfers

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average Demand

• Helped company attain the highest customer service categories including communication skills, listening skills, problem resolution and politeness.
• Performed problem resolution services with customers regarding billing issues; provided clerical support to customer service manager.
• Demonstrated persistence in satisfying customer needs through shipment expediting and billing problem resolution.
• Utilized strong communication skills to provide clarity and prompt problem resolution.
• Received numerous customer compliments for excellent customer service/problem resolution.

• Provided problem resolutions with customers concerns.
• Initiated action reports for problem resolution.
• Decoded procedure codes and problem resolution.
• Make outbound calls to members for problem resolution and in structured telephone outreach programs aimed at improving quality and regulatory compliance.
• Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

• Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
• Provided best-in-class customer service and problem resolution to customer queries over the voice based phone service.
• Calm angry callers, repair trust, locate resources for problem resolution make the client happy.
• Trained team members to respond to customer inquiries, problem resolution process, and procedures.
• Calmed irate customers, repaired trust, and progressed toward locating resources for problem resolution.

• Utilize policy and procedures for guidance on routine assignments that require problem resolution skills.
• Worked with the headquarters to locate resources for problem resolution and design best-option solutions.
• Locate resources for problem resolution and design best option.
• Received customer's questions and assisted in problem resolution.
• Researched accounts for problem resolutions, cancelled account per customer request.

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average Demand

• Answer phones; make quotes for customers and sales reps, place orders, transfer calls to correct area.
• Conducted research and collaborated with technical experts and sales reps in order to fit customers with the right products.
• Communicate with patients, doctors offices, sales reps, and drivers in person and over the phone.
• Stayed in contact with all sales reps, technicians, and local management to assist customers with problems.
• Provide support to customers as mediator between Sales Service Reps, Service Managers, and Sales Reps.

• Assisted Sales Reps (internal & external) with customer requests to insure accuracy of orders.
• Communicate customer issues with sales reps and the sales manager to ensure customer satisfaction.
• Assist not only customers but field sales reps with booking job.
• Scheduled sales appointments for multiple automotive dealerships and outside sales reps.
• Receive and Make outbound call to sales reps and customers.

• Assist outside Sales Reps with account information or problem resolutions.
• Assisted sales reps in completing their over-the-phone purchase orders.
• Entered all route and node changes for sales reps.
• Assisted 3 sales reps by managing their accounts.
• Managed sales reps, repair center and inventory.

• Support sales reps in existing service.
• Work with 500 or more sales reps all throughout the United States.
• Assist sales reps with ads.
• Manage email correspondence with sales reps. and clients for advertising credit/collections.
• major downsizing due to economy) Worked closely with International Sales Reps / Distributors to coordinate air and ocean shipments.

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average Demand

• Marketed to new clients, answered phones using courteous etiquette, completed telephone sales, and awarded top sales representative
• Opened and manged accounts with new clients, received payment, and answered phone to address customers' concerns.
• Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
• Assisted in training new clients in navigating through the TMS software for visibility of scheduled and incoming shipments.
• Fueled sales and enhanced company's client base by actively soliciting new clients and upgrading existing clients.

• Start new clients by sending quotes for home, auto, boats, motorcycles, motor homes.
• Set up accounts for new clients, helped with troubleshooting systems, and managed payments.
• Canvas local businesses for new clients and set up in store booths for product sales.
• Maintained relationships with clients in existing book while building new relationships with new clients.
• Organized company databases, entering new clients and employees on a monthly basis.

• Provided excellent customer service by signing up new clients for Credit Building Program.
• Completed credit card applications for new clients; provided customer service.
• Use sales techniques to obtain new clients and increase retention.
• Eliminated backlog reduction by setting up files for new clients.
• Prospect for new clients and effectively market products and service.

• Provide excellent service to both returning and new clients.
• Handled new clients and trained new employees.
• Assisted in sales and securing new clients
• Add new clients into the system.
• Ensured that new clients were satisfied and happy with sold product/service Generated business leads through word of mouth marketing and testimonials.

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average Demand

• Solved technical malfunctions involving various Verizon devices using defined company protocols.
• Provide customer service for Verizon Wireless customers by troubleshooting equipment.
• Provided billing customer service support to Verizon Wireless customers.
• Provided sales and billing support services for Verizon communication products
• Provided stellar customer service for Verizon Wireless.

• Answered 30-65 inbound calls for Roadside Assistance provided by memberships with: Verizon Wireless, Nation Safe Drivers and AARP.
• Answered inbound calls and made outbound calls to existing Verizon customers to assist with billing errors & credit requests.
• Assisted with implication of new policies and procedures required of our client Verizon.
• Collect payments from customers with outstanding debts for Verizon Wireless accounts.
• Call center for Verizon wireless helped with billing and tech issues

• Assisted customers with any questions regarding the Verizon Wireless website.
• Assist customer with their Verizon home accounts.
• Assist customers with Verizon Wireless accounts.
• Help Verizon customers Handle sensitive information
• Assisted customers with Verizon Wireless prepaid accounts * Handled payments, troubleshooting and other various changes

• Answer phones in a courteous and kind manner - Provide customer service to Verizon customers
• Provide customer service to Verizon Fios customers.
• Contracted thru Verizon Wireless, in a call center taking customers calls for the contract part for the company.
• Responded to, handled and resolved customer inquiries for Verizon landline customers.
• worked as a csr for Verizon communications, went over customer's bills and sold internet, phone and tv.

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average Demand

• Keep records of customer transactions, and checked to ensure that appropriate changes were made to resolve customers' problems.
• Checked to ensure that appropriate changes were made to resolve customers' problems and accounts were in good standing.
• Accept full accountability for making the appropriate changes to Primary Care Physicians (Providers) for members when needed.
• Discussed, and planned with staff of ways of ensuring appropriate changes were made to improve customer satisfaction.
• Solve patient complaints and follow up to ensure that appropriate changes were made to resolve customers' complaint.

• Followed up constantly on impeding issues to ensure that appropriate changes were made to resolve customers' problems.
• Confirmed that appropriate changes were made to resolve customers' problems with accounts or jobs.
• Conducted customer surveys, ensuring appropriate changes were made to immediately resolve customers' concerns.
• Checked to ensure that appropriate changes were made to resolve customer complaints regarding account information.
• Obtained details of customer complaints and ensured appropriate changes were made to resolve issues.

• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Address customers inquiries and resolve problems to ensure that appropriate changes are made.
• Follow up to ensure the complaints were addressed and appropriate changes were made.
• Navigate through many software programs to review accounts and make appropriate changes.

• Check to ensure that appropriate changes were made to resolve account issues.
• Call customers back to ensure that appropriate changes were made.
• Verified that appropriate changes were made to resolve problems.
• Collected customer feedback and made appropriate changes.
• Executed daily operations of telephones and computers Checked to ensure that appropriate changes were made to resolve customers' problems.

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average Demand

• Deposited customers checks into computer system.
• Operated various computers and computer systems.
• Worked with RNS and BQT third party computer systems to meet the customer's needs for products and services
• Worked with telephone and computer systems, including Live Support, AS400, & SAP.
• Utilized various computer systems/programs and responded to customers via phone, email and in person.

• Provided customers with various insurance rates through knowledge of the Proprietary computer system.
• Answered routine service calls and logs them as appropriate on the computer system.
• Enter basic information into computer system for follow up by sales agent.
• Mastered point of service (POS) computer system for automatic ordering.
• Document in computer system all member s issues and resolution.

• Answer incoming calls via phone and computer system.
• Input of all customer orders into computer system.
• Entered data into computer system.
• Worked with multiple computer systems.
• Learned on the job Accounts Payable: Entered invoices into computer system, reconciling purchase orders with invoices.

• Updated All Back Orders in computer system, Weekly reports of Inventory, Warranty Claims.
• Work company computer systems(microsoft) to assist customers properly with there accounts.
• Processed orders from voicemail and fax machine into computer system.
• center work environment answered telephones worked with multiple computer systems, performed simple over the phone troubleshooting for Comcast equipment.
• Manage client files Input/manage client information into computer system Telecommunications Process clientele payments/ payment information

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average Demand

• Provided quality customer service including processing orders, resolving questions/concerns, and setting up new customers nationwide.
• Gathered information from new customers and verified their insurance.
• Signed up new customers with revenue grossing units in home security, telephone, cable and internet services.
• Answer phones to assist customer with account, sign up new customers, troubleshoot customer issues.
• Started new service for new customers, make changes to accounts for existing customers.

• Explain the company will call and shipping policy to new customers.
• Researched accounts, answered questions, and worked with new customers.
• Explained policies to new customers such as rates and billing statements.
• Register new customers, keep front end clean and dresses organized.
• Maintain customer files and set up accounts for new customers.

• Selected to assist new customers on three major bank conversions.
• Set up installation dates for new customers who qualify
• Educated new customers about products, and services.
• Provided assistance to new customers.
• Called new customers offering delivery of newspaper Handled all call backs inquiring about overall service

• Assist customers with billing inquires, technical support, and payments Submitted credit checks for new customers
• Entered new customers information into the system.
• Received payments from customers *Assisted new customers with setting up service and advised existing customers about upgrade opportunities.
• set up new customers for satellite, cancelled accounts, took payments, did technical support, added/removed programming
• Negotiated, accepted and processed payments as well as researched misapplied payments New customers liaison.

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average Demand

• Researched information to solve customer service problems.
• Address complaints from customers concerning billing or service problems; refers complaints of service failures to designated departments for investigation.
• Resolved product or service problems by clarifying customers' complaint and recommending the best solution for the problem.
• Resolve product or service problems by clarifying the customer s complaint and determining the cause of the problem.
• Handle a wide variety of calls, identify service problems and initiate appropriate action to resolve problems.

• Demonstrated knowledge of liable service problems through identification, troubleshooting, and resolution of problems.
• Resolved product or service problems, answered client inquiries, great at trouble shooting.
• Recorded and verified customer information, service problems and created service work orders.
• Resolved customer complaints and service problems in a professional and timely manner.
• Resolved product or service problems by clarifying the customer's complaint.

• Resolved product or service problems and followed up to ensure resolution.
• Listened to complaints and found solutions to operational or service problems.
• Resolve conflict, product, and service problems seamlessly with professionalism.
• Resolve service problems by clarifying the customer's complain.
• Resolved product and service problems and confirmed corrections.

• Answered incoming phone calls for customers with questions about their TV service Did basic troubleshooting for customers with service problems
• Processed incoming calls for service appointments Trouble shooting for service problems Overland Park, KS
• Reported service problems to the IT department.
• Helped customers resolve phone service problems Processed credit card and check transactions Set up payment arrangement for customers
• Informed customers about product and services Created and maintained customers accounts Resolved product or service problems customers had Inventory control

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low Demand

• Provided knowledgeable responses to telephone inquiries about Medicare and Medicaid policies and procedures in a courteous and professional manner.
• Managed collections and insurance claims dealing with private insurance and Medicare/Medicaid.
• Screen Medicare and Medicaid members to determine eligibility for State assistance.
• Educate members on additional benefits offered through Medicaid.
• Communicated with insurance companies medicare, medicaid, anthem blue cross blue shield and kaiser requesting explanation of benefits.

• Worked with Medicaid and Medicare customers assisting with finding doctors, referrals, transportation from various insurance providers.
• Submit referrals to other agencies such as Social Security, Medicaid, and other government agencies.
• Educate members in use of NET services as well as medicaid guidelines in reference to transportation.
• Provide information about Medicaid and other assistance programs in which the beneficiary may qualify for.
• Maintained a current understanding of Medicaid and related services for low income consumers.

• Provide information to members that have trips scheduled through their Medicaid Managed care.
• Served as client representative for State of Texas, Medicaid and Medicare programs.
• Have a thorough understanding of HFS policies and familiarity with Illinois Medicaid.
• Attend calls from members of the Medicaid program in P.R.
• Open Knowledge of New Jersey Medicaid Management system.

• Answered incoming calls for Medicare/Medicaid prescription plan Resolved any issues concerning Medicare's prescription plan
• Pre-qualified consumers for Medicare or Medicaid coverage based on their state or residence.
• Assist with Illinois Medicaid Provide minor billing information Review Medicaid case documents
• Enrolled members in Medicaid plans via (NMMIS system) Abided with the HIPAA laws when speaking to members
• Helped with many different insurance companies Medicare, Medicaid BCBS, Aetna etc

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low Demand

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information, using the highest quality customer service.
• Facilitate prior authorization reviews by reaching out to doctors to provide accurate information as requested.
• Give prompt and accurate information to customers regarding account information and credit questions.
• Respond to order inquiries by providing accurate information on pricing and availability.
• Experience providing accurate information on current billings involving gas and electric.

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Provided consistent high quality service and accurate information to customers.
• Provide accurate information to parents and students regarding housing policies.
• Provided accurate information to customer inquiring about billing issues.
• Provided customers accurate information in reference to mortgage accounts.

• Followed company guidelines to help customers acquire accurate information.
• Addressed customer inquiries with timely and accurate information.
• Interacted with customers to provide accurate information in response to inquiries, concerns, and disputes about all products and services.
• Provide accurate information to customers, and accurately book loads into company computer systems for drivers to be dispatched on.
• Operate multiple systems to provide accurate information in a prompt professional and timely manner.

• Use a multitude of tools to find the most accurate information for our customers.
• Provided prompt, courteous, accurate information and service to all customers/departments.
• Update accounts with most accurate information, if the situation arises.
• Handle customer's inquiries by giving accurate information to customer.
• Scheduled members coaching sessions - Promote the program and example how it will work for the member - Document accurate information

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low Demand

• Resolve customer issues accurately and efficiently including billing inquires, adding additional services and providing routine technical support.
• Promote awareness of AAA products/services by recommending additional services to our members.
• Identified opportunities at every level and presented additional services to existing customers.
• Responded to an average of 2000 calls per month from customers regarding tracking, purchasing, and requests of additional services.
• Make sales attempts on every call for additional services or products that would meet customer need based upon probing.

• Solicited services and secured new customers and persuaded existing customers to get new and or additional services and products.
• Provide customer service, Solicit sale of new or additional services or products and Collect deposits or payments
• Assisted in checkout of customers and offered a variety of additional services that the portrait studio offered.
• Advised customers of additional services, such as cable, internet and/or digital phone.
• Meet and exceed goals for sales, promoting and adding additional services and incentives.

• Offer additional services for appliance insurance or locking in rates for gas therms.
• Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Motivated customers to upgrade their plans and buy additional services.
• Sell additional services by recognizing opportunities to up sell accounts.
• Leverage and offer additional services to meet sales goals.

• Solicit sales of new or additional services or products.
• Resolve service issues and shared benefits of additional services.
• Solicited sale of new and additional services.
• Serve as liaison between the customer and various brokers Solicit sales of new or additional services.
• Sell additional services through conversation Educate customers on services which are recommended for their vehicle, increasing sales.

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low Demand

• Appropriate information may include preparation of periodic reports/data, information, summaries and submits to management with appropriate documentation.
• Received all incoming service calls and correctly obtained appropriate information from customers in an efficient and timely manner.
• Listen attentively to caller needs ensuring accurate and appropriate information is provided.
• Provided accurate and appropriate information in response to customer inquiries.
• Resolve customer complaints by giving accurate and appropriate information.

• Navigated in a Windows-based system through a series of databases in order to access the appropriate information to service the customer.
• Provided accurate and appropriate information to SBC customers about there service and any questions also up date accounts
• Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
• Give accurate and appropriate information to meet customers' needs and resolve complaints.
• Answer phones and obtain appropriate information and transfer calls as necessary.

• Entered mail order prescriptions and verified the appropriate information.
• Provided accurate and appropriate information in response to customer inquiries about their current insurance coverage and copay amounts.
• Scheduled Clients for state board exam for professional licenses Provided accurate and appropriate information in response to customer inquiries.
• Improved customer ratings by 30%.Provided accurate and appropriate information in response to customer.
• Maintained supervision of floor activities Responsible for answering incoming calls in behalf of the client Provided accurate and appropriate information to callers

• Provided accurate and appropriate information in response to customer inquiries and made reasonable procedure exceptions to accommodate unusual customer requests.
• Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.
• appropriate information in response to customer inquiries.Ran reports and supplied data to fulfill customer report.
• Provided accurate and appropriate information within the company's "scope" of customer service.
• Provided accurate and appropriate information in regards to customer inquiries and in a timely fashion.

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low Demand

• Provided information and performed a variety of duties within the Customer Care Department consistent with departmental and Company policies and procedures.
• Processed customer payments and solved customer problems within company policies and guidelines.
• Collaborated with management to ensure company policies meet customer satisfaction.
• Provided information to customers about company policies and services.
• Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures.

• Delivered excellent customer service and support skills to clients and strictly adhered to all company policies and procedures.
• Assist with placement of orders, refunds, or exchanges and advising of company policies and information.
• Handle calls in a timely and professional manner and in accordance with company policies and procedures.
• Provide the highest levels of client serve in accordance with company policies and procedures.
• Be familiar with State Farm privacy agreements, company policies, and state laws.

• Maintain up-to-date knowledge of company policies, regarding payments, returns, and exchanges.
• Ensured that all cash functions were met and maintained with accordance to company policies.
• Use my company policies to make business decisions based on customers concern.
• Interpret and communicate work procedures and company policies to staff.
• Understand and follow all processes and adhere to company policies.

• Make freight delivery appointments, as required Comply with all applicable laws/regulations, as well as company policies/procedures
• Develop and maintain a professional relationship with customers Comply with all company policies and procedures
• Provided customized employee training on company policies and product/account knowledge.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Achieved high scores on "Employee Assessment" of company policies, operations, and procedures.

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low Demand

• Utilize contact tracking functionality to follow up on open inquiries/calls to ensure resolution is achieved within agreed upon standards.
• Provided technical assistance for connectivity and dial up networking, troubleshooting and following up to ensure resolution of problems.
• Followed up with all end-users to ensure resolution, completion, and ultimately customer satisfaction.
• Followed up with customers to ensure resolution and satisfaction.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• Resolved customer service issues and explained the best solution to solve problems; following up to ensure resolution.
• Clarified client's complaints, determined the cause of the problem, and followed-up to ensure resolution.
• Resolved product or service problems by clarifying customer's complaint; follow up to ensure resolution.
• Answer incoming telephone calls, identify and assess customers' needs to ensure resolution.
• Work with customers and internal plants to ensure resolution of any manufacturing issues.

• Provide appropriate solutions and alternatives; then follow up to ensure resolution.
• Escalated complex issues to the appropriate resources to ensure resolution.
• Followed up at all times to ensure resolution.
• Follow each issue to ensure resolution.
• Followed up to ensure resolution.

• Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Expedited corrections or adjustments in payments Followed up to ensure resolution.
• Managed front line customer complaints and escalated to the supervisor on duty as needed to ensure resolution and customer satisfaction.
• Followed up on all issues to ensure resolutions in timely manner, and communicated solutions to cutomers as necessary.
• Document, track, monitor and follow up on problems/inquiries to ensure resolution in a timely manner.

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low Demand

• Position also involves working cooperatively with management staff, other Home Depot employees and external contractors.
• Maintained a positive demeanor in interactions with both internal and external customers and constituents.
• Managed/maintained register operation, balancing, deposits and depository records.
• Demonstrate positive and cooperative behavior with customers and coworkers.
• Reason for leaving: Temporary position

• Assist customers with their banking needs, deposits, cashing checks, withdrawals and cash advances.
• Worked directly with manufactures regarding possible issues with orders or any potential changes with orders.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Post all funds received daily (payments, escrow funds, etc).
• Volunteered to create Facebook posts and copy for ads and website.

• Create Facebook posts, write and proofread copy when necessary.
• Responded to client needs in a positive and timely manner.
• Receive payments and post amounts paid to customer accounts.
• Adhere and exceeded daily call goals of position.
• Post payments and deposits to the proper account.

• Possess excellent social networking skills.
• Processed lockbox payments, including deposit preparation and daily report transmission.
• Handled account receiveables; cash deposits, general ledgers and payment corrections.
• Processed cash deposits and posted payments Trained and developed new employees
• Called possible customers to inform them of energy source alternatives Discussed alternatives and cost implications Closed the sale

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low Demand

• Gained skills in payment collections/deposits, record keeping, and customer grievances for this leading provider of technology-driven, voice-oriented solutions.
• Record or obtain details of complaints and refer unresolved customer grievances to designated departments for further investigation.
• Referred unresolved customer grievances to designated departments for further investigation where agent resources could not help.
• Directed unresolved customer grievances to designated departments for further investigation, and resolution.
• Refer unresolved customer grievances to designated departments for further investigation.

• Confer with management for further investigation about unresolved customer grievances.
• Refer unsolved customer grievances to correct department.
• Referred unresolved customer grievances for further investigation.
• Refer unresolved customer grievances to designated departments.
• Investigated and resolved customer grievances.

• Handle customer grievances, and issue management reports on outstanding service issues and corrections as needed.
• Handle customer grievances and collect payment for goods and services rendered.
• Point of contact for customer grievances, concerns and general questions.
• Handled all customer grievances and provided customer service.
• Resolved customer grievances and trained employees.

• Referred unresolved customer grievances to designated departments for further investigation Accurately documented, researched and resolve customer service issues.
• Referred unresolved customer grievances to designated departments for further investigation Acted professionally and patiently when addressing negative customer feedback.
• Managed and resolved customer grievances consistently Processed large volumes of orders, forms and applications on a daily basis
• Responded to customer grievances concerning insurance needs in a timely manner.
• Refer unresolved customer grievances to designated departments for further investigation.Bring customers debt up to date on accounts.

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low Demand

• Referred unresolved customer grievances to designated department for further investigation in an effort to resolve customer's service and billing complaints.
• Handled invoice billing complaints and discrepancies, researched and reconciled customer accounts/invoices to assure account and timely billing.
• Resolved customer service or billing complaints by exchanging merchandise.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, adjusting bills and reconciliation of credit.
• Resolved customer service and billing complaints by performing activities such as deferments, credit reanalysis, adjusting bills and due dates.

• Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Resolved customer service or billing complaints by refunding money, adjusting bills and offering credit Determined possible causes of customer complaints.
• Position required an excessive amount of patience and a high ability to resolve customer billing complaints and issues.
• Resolved customer service or billing complaints by exchanging merchandise, refunding money, adjusting bills and offering credit.
• Resolved customers' service or billing complaints by performing activities such as billing research or adjusting bills.

• Resolve customers' service or billing complaints and corrected any discrepancy on leases.
• Resolved member's billing complaints, pending claims, and Prescription rejections.
• Provide customer service through resolution of customer's service or billing complaints.
• Resolve customers' service or billing complaints by performing billing adjustments.
• Resolved customer's billing complaints by adjusting bills if necessary.

• Resolved customers' service or billing complaints.
• Resolved delinquent charges and billing complaints.
• Determined what medications were covered by insurance, notified customers of claim investigation results, resolved customer service or billing complaints.
• Confer with customer by telephone Provide information about products and services Collect deposits and payments Resolve customers' service and billing complaints
• Resolved customer service or billing complaints by exchanging mdrchandise, refunding m9ryy' adjusting bills.and offering credit.

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low Demand

• Front desk receptionist -- Responsible for scheduling appointments, handling client communications and notating all interaction in respective patient medical history.
• Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products and scheduling appointments.
• Performed routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining files electronically and paper.
• General administrative duties include telephone calls, correspondence, memos, scheduling appointments and travel arrangements.
• Facilitate scheduling appointments for medical services.

• Provided customer service to customers in need of assistance with their billing, information on their products and scheduling appointments.
• Call center representative, answering phones, scheduling appointments for service, general company knowledge, working with computers.
• Assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products.
• Operate telephone switchboard, screened, forward calls, providing information, taking messages and scheduling appointments.
• Operate telephones including: providing information, taking messages, and scheduling appointments.

• Assist customers with scheduling appointments and any information they may need.
• Assist with scheduling appointments for technicians to best meet their schedule.
• Handle customer accounts, cash transactions, scheduling appointments.
• Worked for College Board, scheduling appointments.
• Handled inside sales and scheduling appointments.

• Assist officers with scheduling appointments.
• Answered multiple phone lines and multi-tasked inputting data, internet research as well as scheduling appointments.
• Assume all office dutes, customer service duties, billing, scheduling appointments and handle all sales marketing.
• Answered phones Customer service Data Entry Scheduling Appointments
• Answered phones helping customers with pricing , rescheduling appointments , late arrivals , questions about our products.

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low Demand

• Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential students.
• Trained co-workers on managing disputes using PowerPoint presentation and handouts.
• Maintained Technology MS Office (Word/Excel/PowerPoint), Automotive Industry Software (Dealer Socket/Auto Alert/UCS/CRM) and Social Media Delivery Systems.
• Worked daily with MS Office Word, Excel, PowerPoint and outlook to organize data for supervisor and customer inquiries.
• Staff member training in Excel, Word, PowerPoint, Outlook, Onyx CRM and other web applications.

• Worked with components of Microsoft Office (Word, Excel, Outlook and PowerPoint).
• Experienced use in Microsoft Outlook and Microsoft Office - Word, Excel, PowerPoint.
• Utilized Microsoft Application such as Excel, Word, PowerPoint, etc.
• Used Excel and PowerPoint in the computer system.
• Use Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.)

• Used multiple Computer programs like Microsoft Word, Excel and Powerpoint to help customers understand our credit expectations.
• Used demographic screens Entered insurances, general filing, proficient in Microsoft Word, PowerPoint, and Excel
• MAJOR SKILLS Technically proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with Microsoft Word, Excel, PowerPoint, and Outlook Assisted create/manage/edit customer accounts.
• Answer students inquiries, type documents using Microsoft word, and powerpoint.

• Use of Microsoft Excel and Powerpoint.
• Provided hardware and software IT support including executing special projects using Powerpoint/Excel/Publisher.
• Experience Obtained: Skilled in Microsoft Office Learned the features of Word, Excel, and PowerPoint Can create documents
• Sell products to customers Computer skills Microsoft Word, Excel, PowerPoint Customer friendly
• Work with microsoft excel, powerpoint, word, and etc.

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low Demand

• Processed domestic and direct import customers purchase orders.
• Generated purchase orders and acknowledgments.
• Receive and type purchase orders, purchase requisition, petty cash, and payment request by check documents for Engineering Manager.
• Processed purchase orders and prepared local and international shipments via UPS, FedEx, USPS and DHL.
• Submit purchase orders of hotel supplies for maintenance of hotel chillers, boilers, swimming pools.

• Process incoming written and/or verbal purchase orders from high end restaurants/hotels and small business owners.
• Obtained purchase orders to receive payment for work performed by the company's installers.
• Entered and tracked purchase orders from receipt of order through manufacturing to delivery.
• Receive and enter client purchase orders into MFG/Pro and other company databases.
• Created and Receipted Purchase Orders for steel materials needed for production.

• Drafted over 5,000 purchase orders and updated spreadsheets with account information.
• Fax, copy, scan and filed purchase orders and invoices.
• Follow up on all open purchase orders and customer orders.
• Used SAP system to create Purchase orders and follow up.
• Handle all claims and purchase orders for customers efficiently.

• Issued purchase orders, created Bills of Lading.
• Audited and processed invoices and purchase orders.
• Key Accomplishments: * Reviewed all purchase orders from various Universities and schools.
• Worked with SAP Processed and ensured accuracy of 300 Purchase Orders monthly.
• Process purchase orders and vouchers Responsible for Point of Sale Triadvantage Credit Services Inc.

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low Demand

• Prepared all daily bank deposits confidently.
• Bank deposits and shredding, Entering Home and Auto Applications, Policy Center Applications, Brokerage, and American Modern Policy's
• Cash Control- Handling daily customer checks/ cash coming in and out, preparing daily bank deposits including branch expenses/petty cash.
• Worked the front office answering phones, greeting customers, filed, bank deposits, faxing
• Opened and closed the store, which included counting cash drawers and making bank deposits.

• Verified daily cash drawer, made bank deposits and collections on NSF checks as needed.
• Cash handling, auditing files, and daily bank deposits consistently.
• Reconciled drawers at end of shift and prepared bank deposits.
• Handle large volumes of cash daily and made bank deposits.
• Supervised and participated in cash handling and bank deposits.

• Cashier, bank deposits, money gram forms.
• Balanced cash registers and composed bank deposits.
• Handled making weekly bank deposits.
• Cash handling and bank deposits.
• Provided professional hospitality and customer service to accommodate all guest needs Handled sales and daily bank deposits.

• Input data Performed general office duties including reconciling returns, photocopying, billing, filing, and preparing bank deposits.
• Typed Policies, Handled bank deposits, Answered phones, Assisted customers, Helped leasing agents with various tasks.
• Processed purchase orders, acknowledgments Cash receipts, prepared merchant bank deposits and Accounts Receivables
• bank deposits, safe and drawer balancing Ensure stellar customer service and uphold company policy and procedures at all time
• Prepared bank deposits and performed clerical duties Answered multi-line phone Reconciled accounts

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low Demand

• Retained customer by assisting them with questions about their bill, their program options, bundling and upgrading their DIRECTV products.
• Take all Inbound customer service and sales calls for Dish Network & DirecTV.
• Changed and updated customers program packages for their satellite (DirecTV services).
• Helped customers with their DirecTV bill and other basic issues.
• Developed innovative ways to sell DirecTV service to customers.

• Assisted inbound calling customers of DirecTV with their accounts.
• Assisted customers with their DirecTv concerns via telephone.
• Handled calls with potential customers wanting to purchase DirecTV
• Assisted inbound Directv customers with troubleshooting equipment as well as assist setting service calls and order replacement equipment.
• Case Management take inbound and make outbound calls to Directv customers to solve their technical issues.

• G:NET is an Internet Service Provider MegaTV is a local DirecTV provider.
• Handled day-to-day call flow with customers in assisting with technical issues with Directv equipment.
• Add and change DirecTV programming packages.
• Handled sales for Centurylink internet and phone service, Directv, and Verizon Wireless services for the western United States.
• Assist Directv customers in all their problems or needs regarding their service and also selling promotions for Directv.

• Answer telephones for DIRECTV Except payments over the phone Restore and Disconnect services.
• Pay rate: $9.44/hour Sub-employer: DirecTV Inbound and outbound call center.
• Handled Directv , Wireless, and U-verse services.
• Provided technical support for DIRECTV customers Handled all billing information Helped customers with ordering new equipment and upgrading their programming Deescalated calls
• helped customers with there at&t accounts and directv.

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low Demand

• Check validity of identifications, recommendations and other legal documents from all patients and employees entering facilities.
• Requested permission from published contributors and processed associated legal documents.
• Prepared legal documents between Management Company and new residents.
• Duplicate general legal documents, operating various copier machines.
• Called 50-100 buyers, sellers, lien holders daily to obtain loan documents, motor vehicle documents, and legal documents.

• Achieved drivers license department software skills, gained knowledge of legal documents and practiced confidentiality to adhere to Texas state laws.
• Copied legal documents for various law firms and processed other services and office projects for other businesses.
• Organized previously issued legal documents and kept records of documents that were processed through the work week.
• Composed and revise legal documents for attorneys, including letters, depositions, and court filings.
• Prepare all closing packets which included income verification, all legal documents and real-estate documents.

• Copied (black and white or color) of legal documents in court cases.
• Received inbound calls, reviewed & completed customer and dealer requests for legal documents.
• Solved complex billing and payment situations, identified fraud, created legal documents.
• Prepare legal documents such as partial release, assignments and legal descriptions.
• Follow up with customer when necessary to have legal documents submitted.

• Performed filing & data management of all incoming legal documents.
• Research IRS Section 125 and update legal documents as needed
• Trained peers on the job for legal documents.
• Analyzed legal documents, and corporate contracts.
• Mortgage Processing Assistant Maintained and updated customer accounts and files Conducted credit check Checked General Ledger entries Typed legal documents

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low Demand

• Provided detailed & accurate information regarding claim status & plan guidelines, Maintained confidentiality by following all federal HIPAA regulations
• Followed HIPAA guidelines when collecting and entering client information into database.
• Adhered to strict HIPAA regulations for customer confidentiality and identity protection.
• Maintain confidentiality per HIPAA guidelines.
• Perform quality control procedures on all potential policyholder's paperwork and ensure any release of information requests is HIPAA compliant.

• Adhere to the HIPAA and Privacy Act as it relates to the confidentiality of information released.
• Followed the HIPAA policy set forth for each member and provider before releasing any information.
• Adhere to HIPAA and other federal and state laws related to privacy and security.
• Ensured compliance with HIPAA laws, hospital procedures, and confidential document handling.
• Followed HIPAA rules and regulations for the identity verification process on each call.

• Uphold and reinforce compliance with hospital policies and federal regulations such as HIPAA.
• Adhered to all HIPAA regulations regarding the release of confidential medical information.
• Verify HIPAA on every call and correct any demographic changes if needed.
• Ensured HIPAA compliance, maintained patient privacy and confidential patient information.
• Maintain a secure and paperless environment compliant with HIPAA laws.

• Ensured all communications were HIPAA-compliant and conforming to client protocol.
• Followed regulatory laws and practices covered by HIPAA.
• Access personal information protected by HIPAA laws.
• Complied with all HIPAA Compliance regulations.
• Provided healthcare professionals with patient information and benefits while upholding strict HIPAA guidelines.

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low Demand

• Assisted customers with complaint resolution, returns and general questions regarding merchandise.
• Assisted customers with general questions regarding service for furniture
• Answered incoming calls, reservations, rate quotes, general questions and answers, provided information and resolution for customers.
• Answered telephone inquiries in response to general questions, customer applications, requests or other issues.
• Answered the phone and helped customers with their student accounts or general questions about the university.

• Answer telephones, assist customers with general questions, work orders and set up new service.
• Acted as intermediary between the company and the customer with regard to handling general questions.
• Assisted customers with placing orders, general questions, billing, and account information.
• Assist customers over phone with general questions and inquires regarding contract for services.
• Answer phone calls, answer general questions, customer satisfaction, use a computer

• Assisted with general questions and concerns about the services and products available.
• Advise retirees and active employees with general questions regarding retirement and Medicare.
• Handled the IBM General Services line for general questions and directions for IBM
• Assist with all general questions they may have with service.
• Assisted customers in purchasing tickets and general questions.

• Answer general questions or concerns for customers.
• Assisted Customer with general questions.
• Assisted consumers with tax, health insurance, and general questions regarding the Affordable Care Act for the Federal Marketplace.
• Answered general questions about Medicare * Provided referrals, transferred calls, ordered print material for clients * Operate office equipment
• Job Responsibilities Include: Enroll callers Answer general questions Process Health Care claims Process Dependent Care claims Meet quality and quantity standards

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low Demand

• Maintain a commitment to continually enhance a uniquely exciting atmosphere for guest experience; and always consistently providing friendly high-end service.
• Verify information on ATM/debit card applications to the information in customer database.
• Assisted providers with treatment plans for patients checking CDT/CPT codes to ensure that services are rendered per ADA/AMA guidelines.
• Provided world-class customer service while maintaining a professional atmosphere to ensure the needs of clients & patients were met.
• Entrusted with making certain the ATM is available for all customers, and trouble shooting when there are issues.

• Assist in settlement of ATM, Penny Arcade, money orders, certified checks and cashier's checks.
• Maintain an atmosphere of enthusiastic customer service awareness with an emphasis on fast, friendly and courteous customer service
• Interact with customers to create a friendly atmosphere; is attentive to the needs of customers.
• Balanced cash vault and ATM, and processed incoming and outgoing vault cash and postal mail.
• Update the system with messages regarding ATM/debit cards and service charge rebates.

• Maintained a positive atmosphere in the store by providing excellent customer service.
• Assisted Customers with balance inquires, and ATM debit card transactions.
• Process lock-box daily mail, incoming checks and ATM applications.
• Perform monthly audits to tellers, vault and ATM.
• Design consultant of custom window treatments.

• Worked in a professional retail atmosphere.
• Followed up with patients treatments.
• Dial America Telesales Representative Mahatma,NJ
• Audited ATM and Vault and maintained and filed all safety deposit box auditing procedures.
• Trained 6 new employees.Closing Procedures, Atm Balance, Branch Balancing, Closing operation procedures

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low Demand

• Provided product and service information to members, and identified opportunities to maintain and increase member relationships.
• Provided customer service support and performed daily verification/data entry of invoices, sales, and service information.
• Provided customers with product and service information and when needed directed customers to appropriate resources.
• Answered all customer calls professionally and provided accurate product and service information.
• Maintained Telephone Customer Service information on computer system regarding Health Insurance

• Utilize resources efficiently to provide accurate product and service information.
• Provided customers with product and service information.
• Provided expert product and service information.
• Provide product or service information to assist customers in making a decision about a product to buy and generate sales leads
• Provide customers with product and service information, entering/ updating clients account, process orders, forms and applications.

• Provided customers with product and service information as well as up sell products and services.
• Provided clients with product and service information, and assisted them with forms and applications.
• Serve Customers by providing product and service information; resolving product and service problems.
• Provide customer with product and service information Assist in other departments throughout the store
• Provide customer with product and service information Transfer customer to appropriate staff.

• Provided customers with product and service information upon their request.
• Assist customers by providing product and service information.
• Provided service information by phone and online.
• Provide customers with product and service information Enter new customer information into system.
• Job Responsibilities: Included serving customers by providing product and service information; scheduling service.

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low Demand

• Receive customer inquiries regarding credit card, terminal statements while protecting credit card and personal information.
• Assisted clients with verifying and submitting personal information for eligibility for leasing a loan.
• Included account consolidations, cancellations and personal information updates.
• Input personal information for credit application for wireless services.
• Verified personal information and entered personal information into system.

• Handled confidential financial and personal information appropriately.
• Verified personal information for customer's security.
• Updated customer personal information in the database.
• Perform data entry to capture consumers personal information
• Verified customers' personal information.

• Updated payment and personal information.
• Received training in cash management data systems in order to manage payouts, payments, and customer personal information.
• Research on accounts, input new insurance information, new personal information as well as handle escalated calls.
• Acted as a liaison for a customer's personal information (e.g., license, credit cards).
• Verified that the customers billing and personal information were correct and current.

• Take customers personal information and store it in our data base.
• Key entry of verified sales of customers personal information.
• Update personal information, request changes.
• Assisted consumers on options for healthcare coverage, confirmed their personal information.
• Review, receive & process donations Record political opinions from donors Input, update & revise donor personal information

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low Demand

• Account management duties including contacting customers on passed due accounts and providing alternative solutions in bringing the customer current
• Resolved problems by clarifying issues; submitting escalations if necessary, researching and exploring answers all alternative solutions
• Managed transactions and offering alternative solutions with the objective of retaining customers' business.
• Offered alternative solutions when appropriate with the objective of retaining customers in conflict resolution.
• Applied problem-solving and alternative solutions approach to manage and resolve escalated customer concerns.

• Resolve customer issues and complaints by exploring and implementing alternative solutions.
• Offered alternative solutions as necessary to ensure customer retention and satisfaction.
• Resolve customers problems by providing answers and alternative solutions.
• Offered alternative solutions to help maintain customer relations.
• Retained customer's business by offering alternative solutions.

• Collaborate and explore alternative solutions to complex problems.
• Assist customers in finding alternative solutions.
• Offer alternative solutions where appropriate with the objective of retaining the customers business, while keeping with company policies and procedures.
• Presented alternative solutions (Repayment Plans, Short Sales, Deed in Lieu of foreclosure).
• Secured collection of accounts and advised clients of alternative solutions to meet their obligations.

• Offer alternative solutions where appropriate with the objective of retaining customer's business.
• Offer alternative solutions, where needed, to increase customer retention.
• Research and explore alternative solutions to customer s inquiries.
• Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Provided information to appropriate departments Evaluated disputes between customer opinion and company actions and explored alternative solutions to resolve disputes.

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