Customer Service Representative Skills

• Provided customer service regarding collection issues, processed customer refunds and reviewed account adjustments on a daily basis.
• Delivered excellent customer service to Best Buy customers accommodating any questions or concerns they had regarding their experience.
• Provided excellent customer service to current and potential customers by providing guidance and educating customers on specific electronics.
• Provided outstanding customer service by thoroughly researching and resolving numerous complex problems to improve customer loyalty.
• Answered incoming calls while providing exceptional customer service by meeting and exceeding customer needs and expectations.
• Responded to customer requests regarding billing, technical support and general customer service inquiries.
• Provided timely feedback to the company regarding customer service failures and/or customer/provider concerns.
• Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.
• Provided incentive to increase productivity by offering employees awards for best customer service.
• Provide general administrative support to the General Manager and Customer Service Managers.
• Delivered world class customer service by communicating with energy and personal confidence.
• Supervised team of 10 Customer Service Representatives in Call Center environment.
• Maintained high levels of customer service satisfaction and resolved complaints quickly.
• Collected and documented relevant and accurate data on customer service delivery.
• Received multiple awards for outstanding customer service based on customer surveys.
• Communicated effectively with management to improve and enhance customer services provided.
• Provided excellent customer service resulting in increased sales and repeat customers.
• Supervised and managed customer service department for a large communications firm.
• Ensured top quality customer service by assisting customers in locating merchandise.
• Charged with overseeing facility operations and customer service on site.

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• Network based computer data entry, open/close operations and open/close cash handling, property management through storage facility rentals and assistance.
• Identified potential customer problems by reviewing data entry information and systematically coordinating with appropriate personnel for a timely resolution.
• Job responsibilities included received in-bound calls for infomercial advertisements, promoted sales of products and services and data entry.
• Performed an outstanding amount of commitment to ensure accurate data entry for positive and sufficient representation of the company.
• Provided customer service support and performed daily verification/data entry of invoices, sales, and service information.
• Computerized documentation of customer account information with routine account updates via data entry into computer.
• Performed Data entry while managing a high-volume workload, within a deadline-driven environment.
• Executed accurate high-volume data entry while handling sensitive information with the utmost confidentiality.
• Performed extensive data entry used to create customer merchandise orders.
• Learned data entry applications to ensure timely and accurate billings.
• Perform data entry and administrative functions to support laboratory operations.
• Deliver monthly productive results and data entry accuracy results.
• Handled service scheduling and data entry into electronic records.
• Used data entry devices and followed generally standardized procedures.
• Managed confidential data entry for both customers and company.
• Maintained customer database through accurate and timely data entry.
• Updated information regarding sales by performing data entry.
• Completed all assigned office automation data entry duties.
• Manage heavy data entry into internal database.
• Perform data entry to capture consumers personal information

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• Answered phone calls to assist customers with connecting/disconnecting/dealing with account issues, and processed utility payments.
• Translate Nurse/Patient Spanish phone calls regarding adverse reactions or medication inquiries.
• Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.
• Responded to a high volume of inbound phone calls from current Wells Fargo credit card customers in a call- center environment.
• Answer phone calls, debt collection, filing, solicit loans, assist customers with payment options, daily cash reports.
• Make phone calls regarding customers loans, cash handling, prepare new loans for customers, cash checks, problem solving.
• Answered inbound phone calls from credit card holders and offered a variety of products and services to the card members.
• Answered all incoming phone calls in regard delivery of newspapers, settled discrepancies and disputes on deliveries and related.
• Answer phone calls promptly and professionally and transfer calls to management and other areas of hospital according to protocol.
• Directed phone calls to corresponding departments, cash handling, filing, copies, and screening of prospective employees.
• Make necessary outbound phone calls to insurance agents and companies to update insurance policies and obtain any needed information.
• Answer and make inbound phone calls to address questions, or assist customers and other CarMax Auto Finance Departments.
• Answer inbound phone calls about gas bills deal with emergency phone calls for gas, sell home service plus.
• Ensured compliance with established internal control procedures by examining records, reports, operating practices, and phone calls.
• Answer inbound customer calls, make out bound calls, research customer inquiries, make follow up phone calls.
• Acted as interim call center team lead, monitored call center representative phone calls and provided necessary performance feedback.
• Answered incoming phone calls to the unit as well as communicated with patients and doctors regarding the patients needs.
• Answered inbound phone calls from existing customers to assist them with service and equipment while providing excellent service.
• Answered 200-300 customer phone calls per day to assist customers with inquiries and complaints regarding service and billing.
• Answered questions & resolved issues based on phone calls/letters from our members, providers, and plan sponsors.

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• Managed and processed customer credit card transactions as well as provided exquisite customer service to establish a positive relationship with customers
• Process and reconcile credit card transactions to ensure daily reconciliation, validate and investigate any variances.
• Received incoming calls from customers inquiring about points accumulated from credit card transactions.
• Collected and controlled credit card transactions maintaining accuracy standards.
• Researched and resolved problematic and credit card transactions.
• Handled overdrawn accounts and processed debit/credit card transactions.
• Processed debit/credit card transactions for each service provided.
• Process credit card transactions/Billing explanation.
• Set up and prepared breakfast area, maintained a clean and sanitary work area, properly handled cash and credit card transactions
• Provide cashier service, including, but not limited to cash and credit card transactions, end-of-day receipts and banking deposits.
• Processed credit card transactions using online and manual tools while remaining in good keeping with the FIS's company/client confidentiality agreement.
• Played key role in store achieving its credit card application goals and for effectively handling store cash and credit card transactions.
• Complete research to assist bank employees with customer questions and complaints regarding bank account, loans, and credit card transactions.
• Demonstrated skills in accurate and quick processing of cash and credit card transactions and balancing processes associated with an automated system.
• Process credit card transactions via phone or email, send copies of invoices, receipts, and credit memos to customer.
• Assisted customers with cash, check and credit card transactions, answered customer inquiries with regard to product availability and pricing
• Greeted and assisted customers, handled cash and credit card transactions, answered phones, and stocked and organized shelves.
• Cashier duties, answering calls, processing credit card transactions, money handling, processing refunds and exchanges through POS system
• Exercised care in all register transactions; examined bills and required proper identification for check or credit card transactions.
• Answered customer inquiries relating to record production, make appointments for studio sessions and process credit card transactions.

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• Review customer accounts periodically to determine ongoing eligibility for continuance in the program and process payment by phone.
• Deliver extraordinary customer care by educating and responding to questions concerning customer accounts, Products and Services.
• Notated customer accounts and educated customers through conversation about any concerns or problems that affected their account.
• Open customer accounts by recording account information, maintain customer records by updating account information.
• Responded to customer inquiries and maintained customer accounts according to specific guidelines and procedures.
• Participated in district sales events by presenting new processes and procedures regarding customer accounts.
• Open customer accounts by recording account information as well as updating account information.
• Handled escalated calls concerning policy and procedures and system errors affecting customer accounts.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Managed customer accounts and optimized sales order efficiency from creation to confirmation.
• Applied high awareness and constantly evaluated customer accounts to prevent fraudulent activity.
• Make daily courtesy Reminder and collection calls and properly documents customer accounts.
• Orchestrated business transactions in connection with activation of new customer accounts.
• Documented customer accounts with detailed information, in reference to inquiries.
• Maintain customer accounts and notate accounts according to company guidelines.
• Opened new customer accounts and maintained confidentially of client information.
• Collected payments and created payment arrangements for delinquent customer accounts.
• Managed and resolved identified client issues for assigned customer accounts.
• Implement proper disconnect or reconnect procedures for customer accounts.
• Reconcile customer accounts in accordance with basic accounting functions.

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• Received transactions from members regarding customer service or technical support per company contract with members.
• Developed effective customer relationships, providing information and technical support regarding products and services.
• Represented different hardware and software manufacturers on a number of different technical support contracts.
• Implemented Project-Based Learning Curriculum through facilitation; provision of technical support upon call.
• Provide technical support for customers having problems navigating through credit union website.
• Identify and resolve customer issues providing technical support utilizing problem resolving skills.
• Provided customers with technical support using maintenance procedures created with company products.
• Provided general technical support and coordinated the shipment of replacement parts.
• Handled technical support questions, billing inquiries and installation/cancellation scheduling.
• Assisted installers and customers with installations and/or technical support.
• Provided technical support and suggested parts for various applications.
• Coordinated customer service feedback and provided product technical supports.
• Coordinated with Technical Support Service and Shipping Department.
• Provided general technical support for web related services.
• Assist customers with online/mobile technical support and transactions.
• Offer recommendations and provide technical support for customers.
• Generate customer support documentation and provide technical support.
• Provided technical support to consumers and sales representatives.
• Provided technical support to end-users and customers.
• Provided technical support regarding company's equipment.

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• Provided policy services to members/customers for existing Auto and Property policies, including related billing questions and Internet Troubleshooting as appropriate.
• Assisted with troubleshooting devices and billing questions; Able to effectively communicate technical answers clearly and concisely.
• Provided customers with detailed billing questions and also referred customers with credit arrangements on a daily basis.
• Helped customers with billing questions and provided customer service that ensured customer satisfaction.
• Provided answers to customers billing questions and processed payment
• Provide assistance to customers regarding billing questions.
• CALL CENTER RESPONSIBILIES: Deliver excellent customer service by handling customers inquiries, complaints, billing questions and payment extension request.
• Assisted customers with their phone payments, billing questions, and general usage without having to transfer their problems to management.
• Received high volume of inbound calls regarding billing questions, new service, and problems with existing service for business customers.
• Handled customer inquiries, complaints and billing questions while calming angry callers, repairing trust and locating resources for problem resolution.
• Demonstrated excellent customer service through assisting customers over the phone with billing questions, online banking and deescalating possible fraudulent purchases.
• Skilled at reading a bill ledger and able to answer billing questions from customers regarding charges or credits on their accounts.
• Serve as the single point of contact for customers handling all inquiries, complaints, billing questions and payment extension/service requests.
• Answered phone calls from customers, assisted them with internet and regular return instructions, helped them with billing questions.
• Resolved variety of customer inquiries, such as account, technical and billing questions, for company customers across US.
• Handled some billing questions including accepting payments for customers over the phone with either credit card or check by phone.
• Handled customer inquiries, complaints, and billing questions for over 300 Signature Websites in the United States and Canada.
• Provided step by step assistance with customer for billing questions online and AT&T mobile app on device.
• Resolve complex issues including coverage and billing questions, process payments, explain premiums due and provide claims information.
• Answered telephone inquiries from customers regarding the status of units, complaints, billing questions, and refund inquiries.

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• Managed customers' database accounts, performed customer verification and processed applications, orders and requests while answering inbound/outbound calls.
• Placed outbound calls to commercial/residential customers and local authorities to advise of an activated burglary/fire alarm.
• Performed security authorizations for customer purchases, and made outbound calls for security clearances.
• Placed outbound calls to customers to insure satisfactory delivery of telephone directories.
• Conducted outbound calls for client utilizing accurate data entry for survey documentation.
• Make outbound calls to potential customers regarding college opportunities.
• Conducted outbound calls to prevent insurance cancellations.
• Make outbound calls to members for problem resolution and in structured telephone outreach programs aimed at improving quality and regulatory compliance.
• Make over 300 hundred outbound calls daily to senior citizens to sale back brace, knee brace, and shoulder brace.
• Job responsibilities included providing billing, orders & sales assistance to residential consumers through inbound & outbound calls at call center.
• Provide full spectrum of direct marketing services (inbound and outbound calls) * Renew customer memberships; schedule appointments.
• Received outbound calls from clients to learn how to use their Glucose monitor meter for diabetes and sell our product.
• Worked for commission by making outbound calls to make suggestive sales of salon items while also suggestive selling salon memberships.
• Take inbound and outbound calls, assist customers, place orders, make sales, handle payments over the phone.
• Handled customer loan accounts, took transactions over the phone, received customer complaint calls, also received outbound calls.
• Call center setting receiving inbound and outbound calls for dispatching towing services for accident, direct sales and donation vehicles.
• Handled heavy inbound and outbound calls, up sell new products, billing and coverage inquires and retention calls.
• Interfaced with Customers via inbound or outbound calls for the purpose of resolving routine problems with products or services.
• Answered inbound calls and made outbound calls to existing Verizon customers to assist with billing errors & credit requests.
• Make outbound calls to doctor's office on member's behalf in order to obtain new prescription for medications.

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• Executed daily operations of explaining customer bills, contributed to company success by handling customer complaints; provided excellent customer service.
• Recognized by upper management on multiple occasions for tact, empathy and professionalism in addressing and resolving customer complaints.
• Resolve customer complaints asst with cancellation upgrades refunds use telephone to reach our to customers and verify account information
• Examined merchandise and other pertinent information to determine accuracy of customer complaints and to assign responsibility for errors.
• Resolved customer complaints with products and services by providing outstanding customer service and engaging senior management as necessary.
• Responded positively and promptly to customer complaints and problems while showing a willingness to reacquire customer satisfaction.
• Handled customer complaints and referred the complaining customer to the appropriate individual for further communication and resolutions.
• Addressed and resolved customer complaints professionally, some being re-directed to another department for further assistance/investigation.
• Maintained awareness of promotions and advertisements Assisted customers with product inquiries Handled customer complaints and price discrepancies
• Resolved customer complaints and service failures by researching delivery problems and communicating with delivery warehouses.
• Treated customer complaints as an opportunity and used the resolution to provide exceptional customer service.
• Guaranteed positive customer experiences and resolved customer complaints and answered customer questions on products.
• Emailed product resolutions directly to customers and also processed customer complaints with a solution.
• Minimize customer complaints by offering expedient as well as positive solutions to customer service.
• Resolved customer complaints by investigating problems, developing solutions, and preparing reports.
• Maintained good customer relations by solving customer complaints and ensuring customer satisfaction.
• Answered customers' questions and addressed customer complaints by facilitating appropriate responses.
• Resolved customer complaints, provided information and guidance in loan application.
• Processed customer complaints and generated company responses to customer complaints.
• Responded daily to inbound telephone inquiries and resolved customer complaints.

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• Received calls from customers who received internet service from EarthLink--verified customer security and general account information.
• Performed administrative and clerical duties while handling customer service issues for an industrial auction internet broadcasting company.
• Demonstrated knowledge of account features and provided resolutions to customer application and internet concerns and/or complaints.
• Analyzed data accurately and efficiently research for customers using internet websites, database searches and electronic maps
• Performed customer service, technical support/troubleshooting for high speed internet and cable television services.
• Provide detail customer service and sales support for Internet/ Satellite Television provider.
• Performed internet research and consolidated information for advertising purposes by mail.
• Assisted customers with on-line shopping when experiencing internet technical difficulties.
• Position held: Internet Coordinator / Customer Service Representative.
• Provided administrative support for call center and internet departments.
• Researched new products via internet and calling manufacturers.
• Research for information using database and internet.
• Help assist customers with internet connectivity issues.
• Processed auction catalogs for internet posting.
• Processed customer requests for installation, discontinuance or change in service for local, long distance, Internet and cable TV.
• Provided customer service to customer who have ATT home telephone service and/or internet service by receiving incoming calls from the customers.
• Navigated the computer system to operate numerous software applications to include the Internet, to troubleshoot customer issues and process orders.
• Put in orders for new cable, internet and phone customers, as well as upgrades to their current bundles.
• Diagnosed and resolve technical hardware and software issues involving internet connectivity, email clients, and AT&T products.
• Support customers with billing, troubleshooting and order placement of cable television, high speed internet, and phone services.

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• Maintained extremely high call volume and exceeded both internal and external quality guidelines with respect to government mandated regulations.
• Provide enhanced customer satisfaction in a high call volume commercial and residential electric service setting.
• Utilize computer technology to handle high call volumes Promote and advertise products to potential customers
• Call center representative with expertise providing customer support in high call volume environments.
• Received multiple awards for high call volume and customer service commendations by customers
• Processed high call volumes requiring specific individualized account and benefits research.
• Handled high call volume, provided general information on billing cycles and services provided through American Express for Membership Rewards department.
• Resolved high call volume of inquiries and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Answered phones in a large call center environment with a high call volume and assisted customers from all over the world.
• Answered phones in a large call center environment with a high call volume and processed sales orders for a publishing company.
• Handle high call volume with representation of one hundred and twenty Carriers and their product and service lines of business.
• Worked in a fast-paced call center answering high call volume of inbound calls for ticket sales and up-selling purchases.
• Respond to high call volume, adjusted accounts, received payments, extended credit, and maintained customer satisfaction.
• Worked in extremely high call volume environment during peak seasons, averaging eighty to a hundred calls per day.
• Enroll members into mail-order, answer a high call volume of inbound calls, reach out to doctors regarding prescriptions
• Assist with answering and directing phone calls during high call volumes along with various other general office tasks.
• Maintain customer information in a high call volume call center through customer accounts for nine states of service.
• Handled a high call volume in a call center environment, processing orders and scheduling customer's appointments.
• Utilized multiple software applications and programs as well as toggled between various screens to handle high call volumes
• Supported and provided superior service via high call volumes, emails, and faxes as a receiver.

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• Compiled rate quotes for potential customers, received and provisioned new accounts and time-sensitive information.
• Supported financial representatives by establishing new accounts, verifying necessary forms and word processing.
• Processed customer calls, obtained/expedited orders, established new accounts by calling potential clients.
• Marketed within assigned geographical region to develop new accounts and service existing customers.
• Perform account-related transactions such as opening new accounts and performing account maintenance.
• Supported fellow co-workers in developing new accounts.
• Established new accounts for Beneficiary Continuation.
• Established new accounts/Renewed existing accounts.
• Opened new accounts and processed information
• Assisted customers experiencing technical problems with their satellite services, setting up new accounts, and took payments over the phone.
• Provided customer service by maintaining outstanding relationships with current clients, as well as generating new business by opening new accounts.
• Trouble shooting issues that concerns customers like billing questions, upgrading, downgrading, opening new accounts, and equip researches.
• Collected information from existing and potential customers for existing and new accounts, security, service, troubleshooting and sales purposes.
• Receive customer calls and assist with billing, device issues, and set up new accounts for a nationwide cellular provider.
• Provide administrative support to the loan officers, teller, new accounts representative, and manager of the Stafford Loan Program
• Developed new accounts by demonstrating the product line within and through the company showroom, and website and marketing materials.
• Recognized as top performing Representative in the nation, generating over $1.7M in new accounts in a single month.
• Open new accounts, prepare change of address records, renewing Certificates of Deposits, pulling reports and auditing them.
• Worked with new customers in the development of new accounts, renewed accounts, and took payments on accounts.
• Completed all new accounts and new additions to existing accounts using data entry while assisting technicians with new installations.

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• Provide excellent customer service by expediting customer orders, maintaining a clean and friendly environment for all internal and external customers.
• Process customer orders/changes according to established department policies and procedures in a timely and accurate way.
• Participate in creating, reviewing and scheduling customer orders and provide delivery instructions to warehouse.
• Received and imported customer orders into the company system for preparation and delivery.
• Facilitate customer orders and assist with problem determination and resolution when applicable.
• Communicated with technicians, contractors, dispatchers & customers regarding customer orders.
• Processed customer orders and verified order information including payments and billing.
• Reviewed customer orders and provided confirmation of orders and delivery dates.
• Processed customer orders and ensured timely delivery of equipment to clients.
• Monitored inventory level resulting in timely completion of customer orders.
• Placed customer orders and dispatched drivers to ensure efficient operations.
• Received and entered customer orders accurately and timely into SAP.
• Processed customer orders and collected billing information for copier supplies.
• Processed customer orders for new/replacement Chase debit bankcard.
• Confirmed customer orders and accommodated customer special requests.
• Managed customer orders with high degree of accuracy
• Expedited customer orders ensuring availability of products.
• Processed customer orders and ensured customer satisfaction.
• Communicated with corporate on customer orders.
• Place customer orders electronically and written.

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• Verified customer information on every call to ensure database accuracy and integrity as required under Federal information management regulations.
• Researched required information, handled and resolved customer complaints, entered customer information, and processed forms and applications.
• Obtained payment information and other pertinent information such as addresses and phone numbers while maintaining customer information confidentiality.
• Performed receptionist and administrative duties to include receiving visitors, filing and database management of customer information.
• Resolve customer complaints, place new orders, gather accurate customer information and confidential payment information.
• Analyzed customer information through several software programs and utilized data entry skills to update customer profile.
• Gather and verify all required customer information for identification purposes; following all HIPPA guidelines.
• Entered customer information and transactions data into ACE program and issued computer-generated receipts to customer.
• Recommended potential products or services to management by collecting customer information and analyzing customer needs.
• Experienced at inputting and retrieving customer information from database and modifying database for efficiency.
• Inform sales representatives of all pertinent customer information and activity applying to their territory.
• Adhered to company's Code of Ethics/Security Protocol; guarded customer information/reduced identity theft.
• Organized customer information and account data for business planning and customer service purposes.
• Verified customer information, processed loan application and printed checks and documentation forms.
• Claim processing; provided benefit information; updated customer information; gave general information
• Set up payments and payment arrangements helped set up services handle sensitive customer information
• Recorded new customer information and updated existing customer data in the central system.
• Skilled in obtaining and evaluating all relevant customer information to handle customer cases.
• Manned front desk, prepared service reports and analyzed customer information for management
• Amended and updated database to reflect accurate and most recent customer information.

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• Escalated claims to Medicare Administrative Contractor or to Benefit Integrity Unit and applications to Health Insurance Caseworkers when needed.
• Communicated and provided information regarding Medicare policies and regulations, and deficiencies in claims submitted to the Medicare program
• Input of claim data from Prudential Insurance Company and ensure accurate documentation submitted under Medicare Supplemental polices.
• Provided general Medicare coverage and drug plan information to beneficiaries through careful research and attention to detail.
• Answer inbound calls from Medicare beneficiaries about benefits * Help Medicare beneficiaries with drug plan information
• Assist Medicare providers with questions concerning eligibility, claims and general coverage questions.
• Requested and maintained all required medical documentation for Medicare & Third party insurances.
• Follow up periodically and again at timely intervals when Medicare makes conditional payment.
• Called customers regarding Medicare insurance plans, called customers and generated surveys.
• Respond accurately to telephone inquiries from Medicare Part B beneficiaries and constituents.
• Assisted Medicare members via fax to obtain authorization for approved medications.
• Provided eligibility information and claim status information to Medicare providers.
• Communicated effectively with families of Medicare recipients to multiple departments.
• Provided quotes and executed online policy changes for medicare insurance.
• Provided customer service to medicare subscribers via inbound telecommunications.
• Assisted Doctor with new information for Medicare Updated Claims information
• Answered medicare questions and corrected customers' medicare information.
• Completed applications and enrolled customers in Medicare prescription plans.
• Educated physician offices on Medicare Medical Necessity polices.
• Process Social Security address changes for Medicare beneficiaries.

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• Trouble shooting and educating consumers overall information of their diabetic meters.
• Assisted clients with setting up their credit card terminals by ensuring that they were linked into the database or trouble shooting.
• Provided superior customer service to clients which requested credit reporting, submitting data entry on credit profiles and questions on trouble shooting
• Resolve billing inquiries, disputes, payments, change of service request, and general technical inquiries through trouble shooting support.
• Trouble shooting numerous problems on the phone, as well as, in person with a pleasing demeanor and positive attitude.
• Answer phones assist inside and outside reps as well as customers with orders trouble shooting parts for the machines we sell.
• Answered client phone calls for update in system, trouble shooting for gas cards, and setting up new accounts.
• Job duties included trouble shooting and repair, upgrading, replacing hardware components, loading drivers, installations and networking.
• Help customers with their cell phone accounts, make payments, basic trouble shooting or just explanations of their bills.
• Assisted with trouble shooting of individual cell phones and their hardware to determine if the device was functional or not.
• Answer inbound calls assisting them with their cell phone bills, trouble shooting their cell phones, activating cells phones.
• Provided technical support including installation instructions, part recommendations, and trouble shooting in a clear, concise manner.
• Trouble shooting problem files and assisting fellow associates with any questions relating to issues within the Mail Order Department.
• Assist clients trouble shooting their terminals through the computer systems or transferred them to other agency for further assistance.
• Entrusted with making certain the ATM is available for all customers, and trouble shooting when there are issues.
• Researched and analyzed the trouble shooting database, then provided step by step technical instructions and support to merchants.
• Trained new staff members on company procedures, product capabilities and functions, trouble shooting steps and customer relations.
• Account Management, assisting customers with their accounts, trouble shooting, billing, upgrading & downgrading accounts.
• Answered questions and inquires about product use, pricing, basic trouble shooting information, and billing concerns.
• Assisted customers, promoted sales personally or via telephone, data entry, trouble shooting, made sales calls

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• Give assistance to Customer Service Representatives that have problems understanding explanation of benefits from insurance companies for hospital payments.
• Demonstrated excellent communication skills in correspondence to policyholders and other insurance companies and agents regarding policy issue and changes.
• Represented 15 insurance companies providing commercial, liability, employment practices liability, worker's compensation and related insurances.
• Established relationships with medical insurance companies to ensure accurate and timely payment of medical equipment claims.
• Processed modifications as requested by existing policy holders and endorsed updates to appropriate insurance companies.
• Performed medical verification of insurance companies and provided customer service to patients inquiring about cases.
• Follow up with insurance companies on prior authorizations requests until authorization is obtained.
• Processed changes in insurance policies and submitted appropriate paperwork to insurance companies.
• Complete referrals and request authorizations from insurance companies for procedures/outpatient services.
• Communicated with Insurance Companies to verify homeowner's covered by Washington Mutual
• Answered calls for various medical insurance companies and provided member eligibility.
• Received, processed and completed applications and forwarded to insurance companies.
• Provided excellent customer service for national retail/commercial banking & insurance companies.
• Detailed preparation of paperwork for final billing to insurance companies.
• Performed extensive customer service functions with patients and insurance companies.
• Worked with insurance companies to obtain authorization for equipment.
• Communicate with insurance companies to accurately file medical claims.
• Facilitated verification services between medical provider and insurance companies.
• Contacted insurance companies to obtain current home insurance information.
• Confirmed medical coverage with insurance companies and billing resolution.

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• Developed and implemented cause marketing and corporate social responsibility (CSR) initiatives through both traditional marketing communications and social media.
• Earned CSR designation; successfully completed continuing education courses to ensure service accuracy.
• Front line technical/billing customer service CSR for a major satellite/cable TV provider
• Document customer transactions accurately in ACSR and complete required paperwork.
• Organized and coordinated the work of three CSR's to meet and exceed the goals of the department's internal improvement project
• Worked periodically as Senior CSR to assist new hires on structure and development including system, call avoidance and irate customers.
• Make any necessary changes to the orders or quotes and seek guidance from CSR II regarding any questions on orders.
• Assist CSR III in problem cases and irate incoming calls from other plans within the Blue Cross Blue Shield Association.
• Served as a Senior CSR/Flight Attendant, which required effective leadership, and advanced decision-making and problem solving skills.
• Follow all safety guidelines and procedures as indicated in the CSR training and corporate Joint Health & Safety Manuals.
• Trained new-hires on CSR position policies and procedures, through one-on-one sessions, contributing to increased compliance and revenue.
• Helped develop a new role within our team (middle level CSR) and trained multiple employees on SAP.
• Operated electric CSR furnaces, coiling machines, cutting shears, and roll grinding machine for 100 mil specs.
• Worked as CSR for AT&T assisting business owners with telecommunication needs and resolution of service concerns.
• Assisted with the development and delivery of new training materials, guidelines, manuals and CSR team building.
• Answer Tier 1 CSR's questions serving as a help desk for local agents and off shore centers.
• Assist CSR II agents by providing answers to questions regarding the resolution of escalated customer concerns / issues.
• Serve as first tier support to the CSR's for questions regarding process, policies, and procedures.
• Directed the activities of Customer Service Reps (CSR's) to ensure customer satisfaction and company profitability.
• Worked as a CSR in the busiest location of Just Emissions and also assisted the Corporate Office.

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• Maximized customer loyalty by creating positive customer interactions and applying marketing strategies aimed at effective emphasis of product features and benefits.
• Trained staff on how to successfully carry out customer interactions Developed effective relationships with all call center departments through clear communication.
• Documented customer interactions and product/service issues and entered descriptive information online in order to provide history and track issue resolution.
• Respond promptly to customer inquiries -Perform customer verification -Process orders -Follow up on customer interactions -Provide pricing and delivery information
• Documented all customer interactions and other pertinent information in applicable databases to provide an accurate record of account history.
• Documented records of customer interactions or transactions, recording details of conversations by computer for each customer served.
• Keep records of customer interactions/transactions/ recording details of inquiries/complaints/ comments as well as actions taken promote prompt resolution.
• Demonstrate outstanding communication skills and ability to maintain professional attitude in all external and internal customer interactions.
• Managed challenging customer interactions, preserving customer relationships, and retaining sales on a daily basis.
• Explained bills and documented all customer interactions and issues into database, utilized multiple computer applications.
• Demonstrate professionalism by creating a positive image through all customer interactions for the Ralph Lauren Corporation.
• Offered agents positioning tools to successfully end difficult customer interactions; intercepting calls when necessary.
• Provide management with detailed and accurate accounts of all customer interactions for future audit purposes.
• Managed order receipt efficiently, and prioritized timely order processing with good customer interactions.
• Create welcoming and helpful environment during positive and negative customer interactions through phone conversations.
• Assisted in diffusing difficult customer interactions with professionalism, while maintain excellent customer rapport.
• Trained new associates by offering exposure to and supervision of their initial customer interactions.
• Completed transactions including simple adjustments and maintained complete accurate documentation of all customer interactions.
• Keep record of customer interactions and transaction Maintains call center database by entering information
• Develop positive customer interactions and experiences in attempt increase promoters of Verizon Wireless.

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• Resolved customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.
• Responded to customer questions via telephone, email and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Provided quality and accurate customer service by employing problem-solving skills and actively listening and responding to all customer questions and requests.
• Received inbound calls to understand and analyze customer questions and problems; provided information and answers including suggesting competitive plans.
• Contacted customer to follow up on open ticket issues with a resolution Routinely answered customer questions regarding flexible spending accounts
• Performed excellent customer service by answering customer questions, professionally handling customer complaints, and troubleshooting products.
• Maintained friendly attitude and followed all store interaction protocols while answering customer questions and processing payments.
• Received inbound calls, verified required information, answered customer questions and assisted with technical support.
• Addressed a variety of customer questions and concerns while providing appropriate internal resources for resolution.
• Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
• Addressed customer questions and concerns effectively and efficiently to ensure high level of satisfaction.
• Answered incoming calls from customers, answered customer questions and updated credit account information.
• Answered customer questions and processed orders and returns at busy medical supply distributor.
• Provide customer support by answering customer questions about billing and other account maintenance.
• Answered customer questions regarding companies policy, department information and solar projects.
• Addressed customer questions and concerns regarding products, wholesale prices and availability.
• Receive inbound customer service calls handling customer questions about their pharmacy Benefits.
• Handle customer questions directly related to any and/or all financial transactions.
• Answered customer questions on product availability and customized orders on request.
• Assisted internal and external customer questions on residential and commercial accounts.

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• Received and directed telephone calls and relayed conversations and pertinent messages to others while maintaining accuracy, clarity and confidential.
• Answered incoming laboratory telephone calls, specimen handling requirements, and other information routinely required by clients.
• Answered incoming customer service telephone calls promptly, courteously and within established performance standards and criteria.
• Assisted customers and technicians via inbound and outbound telephone calls, written correspondence and electronic communication.
• Communicate via inbound telephone calls with consumers providing accurate tracking information regarding their packaging location.
• Provided excellent customer service by answering telephone calls and obtaining orders having them prepared.
• Screened incoming telephone calls to determine customer needs and facilitated timely and appropriate services.
• Answered customer telephone calls Customer being Subscribers, Union Representatives, and Medical Professionals.
• Receive and process telephone calls and service requests from members requesting insurance/claims information.
• Receive and process telephone calls and service requests from policyholders requesting claims information.
• Provided excellent customer service via inbound telephone calls regarding electrical utility service.
• Handled inbound hazard insurance related telephone calls for mortgage insurance processing issues.
• Received inbound telephone calls Maintained customer database Answered customer concerns and queries
• Manage telephone calls professionally, efficiently and with good communication skills.
• Performed inbound and outbound telephone calls notifying customers of delinquent accounts.
• Processed and prioritized mail, telephone calls, and confidential messages/information.
• Handle extremely heavy inbound/outbound telephone calls and extensive email volume.
• Collect client information by answering telephone calls and verifying information.
• Handled telephone calls and front-desk reception within a high-volume environment.
• Answered incoming telephone calls using proper telephone etiquette.

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• Answer inquiries from customers and sales reps concerning price/commissions/overage, availability or application of products, and technical information.
• Maintained communication between referrals, insurance companies, sales reps and manufactures regarding order processing.
• Explained and answered questions regarding product information to achieve booking presentation appointments for sales reps.
• Ensured customer satisfaction by communication and teamwork with sales reps and inventory department.
• Remain in constant contact with about 20 national sales reps keeping them informed about new products, price changes, etc.
• Supported the sales reps by assessing customer needs and providing effective solutions, while maintaining a friendly and helpful professional attitude.
• Disciplined sales reps who did not stay within guidelines set by the FCC to verify records adhered to quality assurance specifications.
• Maintain calendar of all events and shows for sales reps to guarantee any new styles are sampled in time for shows.
• Assisted customers, outside sales reps, contractors and architects with sales orders and technical related inquiries regarding all BMC products.
• Assist Sales Reps in preparation of accurate and complete quotes and orders, checking for accuracy of pricing and information.
• Support sales reps to achieve deadlines, assist new clients with set-up of software and client retention by problem solving.
• Assist company sales reps with client rates and account details as well as updating client files with current rate changes.
• Handle Customer Returns, research, process and communicate any issue's directly with Customer's and their Sales Reps.
• Worked side by side with multiple sales reps to review key accounts activity, open orders and any other concerns.
• Worked with a team of other Service Reps and also with Sales Reps to assist them with their sales goals.
• Assist customers, answer phone calls, answer emails, place orders, support three sales reps, answer website inquiries
• Answer phones; make quotes for customers and sales reps, place orders, transfer calls to correct area.
• Communicate and work closely with sales reps and store managers on any problems that may occur on their orders.
• Worked with outside sales reps covering accounts such as Toys R Us, Kmart, Walmart and mass retailers.
• Worked with sales reps all over the country regarding sales reports, dealers, samples, contracts, etc.

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• Assure quality and accurate representation of products; represent the company professionally and ensure that potential customers have an exceptional experience.
• Received over 200 inbound calls attracting potential customers by answering billing questions and giving suggestive information about other products and services.
• Delivered exceptional customer service to ensure repeated business, promoted products and services to current and potential customers.
• Cultivated relationship with potential customers by identifying consumer needs by offering suitable products offered by the company.
• Established a potential customer data base Qualified and Quantified customer base Called on active and potential customers.
• Marketed events tickets to potential customers while providing excellent customer service while transferring customers to appropriate departments.
• Respond to telephone inquiries from existing and potential customers; provide information to customers regarding their services/subscriptions.
• Recommend vehicles services offered by company to potential customers including routine services, including interior/exterior detailing.
• Provide comprehensive customer service to Liberty Mutual personal lines Property and Casualty customers and potential customers.
• Provide information to potential customers interested in opening accounts for various utilities and communication services.
• Scheduled conferences and established positive relationships with potential customers by informing them on special programs.
• Responded to inquiries assisting customers and advising potential customers resulting in 10-20 new accounts annually.
• Placed outbound calls to potential customers offering a variety of telecommunication products and services.
• Communicated with potential customers to identify needs and present company product and service offerings.
• Utilized computer and telephone techniques to obtain and relay information to potential customers.
• Interviewed potential customers on restrictions and responsibilities for residential and commercial garbage service.
• Circulated among potential customers and traveled to deliver and sold merchandise and services.
• Resolved customer inquiries regarding technical and billing questions for current and potential customers
• Attracted potential customers by answering product questions and suggesting cost effective techniques.
• Provide information to potential customers interested in using medical transportation services.

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• Provided assistance to customers seeking health care coverage including providing information on public health care programs.
• Answer questions regarding claims *Review benefits with health care professionals *Provide information regarding prior authorizations
• Sampled pharmaceutical products to various health care professionals.
• Facilitated communication between members and health care providers.
• Checked eligibility for Health care coverage.
• Provide information regarding customers health care.
• Communicated effectively with health care providers.
• Initiated the responsibility of helping them enroll into and out of health care plans to receive the necessary care from providers.
• Send messages to triage nurses and health care specialists on behalf of patients and other health care providers and care centers.
• Assisted customers with site navigational issues on relevant United Health Care Website versions while observing HIPAA laws as per requirements.
• Assist providers and members with Health Care Plans, Benefits & Coverage and also establish whether payments or denied or approved
• Describe the benefits and coverage associated with different types of health care plans and describe exclusions and non-covered treatment approaches.
• Managed and provided periodical reports to management and Department of Health Care Services (DHCS) for annual audit purposes.
• Assist consumers through the application process to apply for, reapply for, or change health care insurance via telephone.
• Company manufactures and sells animal health care products for Equine, Bovine, Swine, Feline, and Canine industries.
• Call center representative handling incoming phone calls for various contracts such as Home Depot, Inc. and United Health Care.
• Correspond by email, telephone, facsimile and mail to provide customers a health care plan that meets their needs.
• Key contact for delivering clear concise health plan information with empathy and professionalism to indigent recipients and health care professionals.
• Conduct customer service activities includes telephone triage, assist with determining health care eligibility, benefits and claim status.
• Established, maintained, and developed strong relationships with Health Care Providers and their office staff in key accounts.

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• Provided heavy telephone support/communication for AARP, Sam's Club, Verizon Wireless, Mitsubishi and Wal-Mart membership enrollment/cancellation.
• Worked in call center environment; resolved customer service issues regarding billing and technical support for Verizon Wireless
• Provided help with training other representatives on system comprehension and resolution options for Verizon Wireless customers.
• Service included maintenance on members Verizon accounts and occasionally used sales technique to upgrade member services.
• Provided Customer Service for Verizon Wireless Assisted Customers with placing phone orders, repairs and billing questions/problems
• Provide technical support based on extensive knowledge of interdepartmental communications and Verizon FiOS technology.
• Provided customer service assistance to Verizon Wireless customers in a call center setting.
• Assisted with educating both potential new and existing customers with Verizon cellular service.
• Assist Verizon Wireless Customers with account information and troubleshooting of wireless devices.
• Answered various inbound calls also escalation customers dealing with Verizon Wireless.
• Tailored resolutions based on customer needs relating to Verizon Wireless service.
• Solved technical malfunctions involving various Verizon devices using defined company protocols.
• Recognized by Verizon Wireless management for consistently exceeding quality assurance goals.
• Managed seventy accounts from Verizon Wireless customers on a daily basis.
• Provided inbound and outbound customer service on behalf of Verizon Communications.
• Provide customer service for Verizon Wireless customers by troubleshooting equipment.
• Job Description: Verizon Customer Service Representatives are technology lovers.
• Handled inbound calls from Verizon wireless Customers and provided assistance.
• Answered inbound calls concerning current and prospective Verizon Wireless customers.
• Answered Customer Questions Regarding All Aspects of Their Verizon Phones/Services

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• Processed payments and set up payment arrangements to maintain or reactivate service while providing exceptional customer service to maintain customer loyalty.
• Provided customer service for starting/canceling electric and gas service, informed of upcoming/pasted due bills, assisted with starting payment arrangements
• Interviewed customers to identify concerns, discussed mortgage accounts, payment arrangements/payoffs and established escrow accounts.
• Adhered to federal/state collection laws, maximize recoveries through inbound/outbound communications, negotiated payment arrangements.
• Prepared billing analysis and made payment arrangements to achieve customer satisfaction within company guidelines.
• Initiated inbound/ outbound calls to delinquent customers, soliciting payment arrangements and resolving problems.
• Negotiate payment arrangements to ensure active service for customers while collecting overdue balances.
• Assisted with setting up payment arrangements and/or customer's qualification for federal assistance.
• Researched and located customers accounts, negotiated payment arrangements, settlements and deposits.
• Applied strong communication and customer service skills to successfully negotiate payment arrangements.
• Maintained financial accounts by processing customer payments, payment arrangements and adjustments.
• Initiated payment arrangements for customer who qualified for assistance with their utilities.
• Organized payment arrangements with customers according to their ability to pay.
• Negotiate payment arrangements with customers up to and including suspended accounts.
• Facilitated settlement offers and payment arrangements in fostering effective customer service.
• Assist customers in making payment arrangements and accepting phone service payments
• Reviewed open accounts for collection and followed-up on payment arrangements.
• Received payments and made payment arrangements always within company policy.
• Evaluated customer responses including request for special payment arrangements.
• Increased revenue by negotiating payment arrangements and collection terms.

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• Initiate and implement appropriate changes within the telephone switch Resolution and follow-up of escalated telephone customer service calls.
• Maintained business and government accounts in customer's database and ensured system reflected appropriate changes.
• Confirmed appropriate changes are made to resolve customers problems which increased customer satisfaction.
• Conducted daily rounds of animals available for adoption and implemented appropriate changes.
• Implemented appropriate changes to ensure customers' problems were effectively resolved.
• Make requested changes to customer policies, cancel accounts and ensure the appropriate changes were made to resolve customer's problems.
• Check to make sure appropriate changes were made to resolve customer issues and refer unresolved grievances to designated departments for further investigation
• Check to ensure that appropriate changes were made to resolve students' issues and providing excellent customer service while doing so.
• Check to ensure that appropriate changes were made to resolve city ordinance for certificate of occupancy permits and revised building guidelines.
• Check to ensure that appropriate changes were made to resolve customers' problems regarding their Health Insurance through the Marketplace.
• Solicit sales of new or additional service products Check to ensure that appropriate changes were made to resolve customers problems.
• Ensured that appropriate changes were made to resolve the customer s complaints or comments, as well as general questions.
• Check to ensure that appropriate changes were made to resolve problems that would cause a delay in patients receiving medication.
• Check to ensure that appropriate changes were made to resolve customers' problems either over the telephone or through email.
• Keep records of customer transactions, and checked to ensure that appropriate changes were made to resolve customers' problems.
• Checked to ensure that appropriate changes were made to resolve customers' problems over the phone inbound and outbound calls.
• Confer with customers to provide information about products to ensure that appropriate changes were made to resolve customers' problems.
• Checked to ensure that appropriate changes were made to resolve complaints, and comments, as well as actions taken.
• Worked with upper management to ensure appropriate changes were made to a customer s account for complete customer satisfaction.
• Check and confirm to ensure that appropriate changes were made to resolve customers' problems or questions about applications.

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• Process paper applications and enter data into computer system; enter confidential information of clients into computer system.
• Navigate computer systems to properly conduct the object of campaign and locate customer data or other electronic information.
• Utilize information technology skills to enter orders into computer system and download online orders from customized web-based application.
• Recorded names of all customers into computer system including addresses, telephone numbers and other pertinent information.
• Documented interactions with customers and inputted relevant information to other areas of Allstate using sophisticated computer systems.
• Collected medical data by conducting structured telephone surveys and entering patient responses into computer system accurately.
• Have technical knowledge and proficiency thereby able to navigate computer system quickly and accurately.
• Utilized internal computer systems, formulated and assigned inquiries to medical/claim areas for investigation.
• Maintained alphabetical and numerical filing systems and implemented updates to system to computer system.
• Participated in ongoing training programs focusing on customer relations and company specific computer systems.
• Received calls from approximately 250 customers daily and processed orders on automated computer system.
• Gather necessary information by interviewing callers and entering responses into a computer system.
• Utilized computer systems to assist with pricing, availability and alternate product selection.
• Communicated and entered patient information into customized computer system for client records.
• Release referral test results into the computer system according to established procedures.
• Developed a system of expertise by learning and operating computer systems.
• Review computer systems and/or other reference materials to complete verification process.
• Used computer system for tracking, information gathering and customer resolution.
• Interview individual by phone and simultaneously enter data into computer system.
• Maintained customer files via computer system according to company procedures.

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• Communicated product information including specifications and installation instructions.
• Provided customer service by investigating and resolving customer inquiries, billing, solving problems and providing new product information.
• Coordinated with the sales management teams to provide technical and non-technical product information and documents to satisfy customer requirements.
• Worked with brokers and registered representatives to provide timely product information and resolve client issues promptly and professionally.
• Respond to customer inquiries related to product information, pricing, delivery schedule and general information details.
• Access electronic and paper cataloging systems for tracking, troubleshooting, researching product information and availability.
• Learn any updated product information from vendors to able assist our customers more efficiently and productively.
• Provided product information, pricing and delivery information to customers which contributed to exemplary service.
• Provided customers with accurate product information to make informed decisions and selection of new products.
• Responded to all telephone inquiries for customer requesting product information which included handling confidential information.
• Verified pertinent details with consumer while consulting customers of general and technical product information.
• Provided product information and completed sales transactions while delivering great customer service to callers.
• Promoted company industrial cleaning services and supplies by providing clients with relevant product information.
• Assist customers with footwear purchases by providing custom-fitting services and offering extensive product information.
• Provided accurate information to customers regarding billing, product information, cancellation and recommendations.
• Answered customer calls and/or inquiries regarding orders, product information, and availability.
• Provided product information, technical assistance and issue resolution to dealers and consumers.
• Provided customers with additional product information and added suggestions for recommended related items.
• Provided customer support with returning merchandise, product availability, and product information.
• Processed, tracked and forwarded non-conforming product information to the appropriate department.

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• Position required excellent product knowledge and proficient keyboard/computer proficiency in order to keep up in an extremely fast-paced environment.
• Utilize extensive product knowledge in assisting customers with product questions product searches and generating returns resulting in customer satisfaction.
• Generated additional revenue utilizing product knowledge, courteous sales techniques, and advertising recommendations on a continuous basis.
• Provided excellent customer service including ability to provide product knowledge and assist customers with expertise on their projects.
• Processed required adjustments to card member accounts while achieving high quality assurance through utilizing product knowledge effectively.
• Support a growing number of wireless/data products, and continuously demonstrate proficiency in product knowledge and call-handling.
• Utilized in-depth product knowledge to effectively answer customer questions and make recommendations based on customer needs.
• Leveraged deep product knowledge and winning client relations talents to optimize relationships with e-commerce customers.
• Generated new accounts and attracted potential customers utilizing superior product knowledge and sales strategies.
• Used customer relations skills, technical product knowledge and computerized database information.
• Deliver excellent customer service and product knowledge to assist in store productivity.
• Applied extensive product knowledge and business analysis processes to improve business profit.
• Demonstrated product knowledge and determines appropriate products and options available to customers.
• Provided exceptional customer service by obtaining product knowledge to assist customer.
• Established and maintained solid customer relationships through product knowledge and attentiveness.
• Follow business guidelines for explaining product knowledge and gaining disclosure statements.
• Insured customer satisfaction through excellent customer service and extensive product knowledge.
• Provided customers with product knowledge received through frequent store-based training.
• Demonstrated premiere customer service and product knowledge to dealers nationwide.
• Provided excellent customer service to patrons by communicating product knowledge.

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• Contributed to company growth and stability by successfully meeting sales goals and utilizing customer retention techniques.
• Conducted store operational responsibilities and met sales goals as delegated by store management.
• Supported company sales goals by promoting and explaining additional products.
• Achieved sales goals expectations and service performance requirements.
• Establish, retain and deepen relationships with customers and potential customers to achieve team sales goals and provide quality customer service.
• Accomplished in setting, achieving, and exceeding sales goals and pushing seasonal brands, promotional incentives, and special campaigns.
• Worked in teams to achieve sales goals and improve customer relations * Executed customer orders by phone or in store pickups
• Entered data, processed orders and handled customer service issues and always met or exceeded daily and weekly sales goals.
• Branch was nominated Branch of the Quarter for exceeding over 80% of sales goals for checking and business accounts.
• Assisted in walk-ins while providing a high level of customer service to each potential client while exceeded monthly sales goals.
• Meet sales goals by soliciting new products, existing products and assist by ensuring the retention of current customers.
• Use solid knowledge of banking products and services to satisfy customer financial needs, while meeting daily sales goals.
• Set sales goals daily, weekly and monthly and worked to reach those goals through cooperation with fellow employees.
• Awarded by management for attaining the highest sales goals of 5 watches to one client valued over $25K.
• Worked along the floral hard goods Manger to exceed daily sales goals, by practicing a tailored customer experience.
• Managed front desk, answers multiple phone lines, intake payments, meet sales goals and customer service.
• Conduct successful strategies with financial staff members in improving monthly sales goals in customer banking products and services.
• Key Results: * Consistently exceeded sales goals for the department and was recognized frequently for service excellence.
• Company standards were met in terms of quality assurance, personal sales goals, and time management.
• Established rapport and relationship with customer, increased sales and assisted sales department in achieving sales goals.

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• Delivered extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
• Handled routine customer care calls, solicited new customer, and identified opportunities to enhance satisfaction by personalizing service.
• Adhere to Customer Care Center performance metrics to ensure service levels and customer expectations are consistently achieved.
• Served as a Customer Care Representative ensuring excellent service standards were met and maintained high customer satisfaction.
• Submit process improvement suggestions to management to assist in improving efficiency in the customer care department.
• Provided direct customer care while using and managing several information systems and databases to best assist customers
• Provided superior customer care service while maintaining company objectives, Researched and updated computerized accounts.
• Interacted efficiently and sensitively with overseas agent and customers to provide high quality customer care.
• Provided unmasked customer care assuring every customer is completely satisfied on first call.
• Provide exceptional customer care to all internal/external customers via incoming phone and email.
• Handle escalated issues by successfully providing appropriate resolutions for dynamic customer care.
• Delivered extraordinary customer care by responding to customers questions concerning their accounts.
• Provide professional customer care by assisting customers with general inquiries on accounts.
• Served as a customer care representative for existing and prospective business owners.
• Provided quality customer care and troubleshooting services for parking violation inquiries.
• Greet customers and assisting them by providing extraordinary customer care.
• Performed collection services ensuring high quality customer care was achieved.
• Navigated through various systems while providing quality customer care.
• Developed overall marketing goal and excellent customer care skill.
• Assisted Customer Care Representatives by taking escalated customer calls.

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• Provide all aspects of Customer Service including initializing and maintaining customer records, problem resolution, internal communications and collections.
• Helped company attain the highest customer service categories including communication skills, listening skills, problem resolution and politeness.
• Experience in the utility industry adept at identifying appropriate product resources for problem resolution and design best option solutions.
• Act as point of escalation for internal / external problem resolution while coordinating interdepartmental installation, and testing.
• Job performance entailed - customer support, problem resolutions, technical presentations and installation and service coordination.
• Performed problem resolution services with customers regarding billing issues; provided clerical support to customer service manager.
• Determine applicability and scope of problem resolution (recovery solution) and process replacement/refund as appropriate.
• Gather information regarding patient issues, and initiate a successful problem resolution process utilizing various forms.
• Provided customer service for incoming calls including flight reservation, problem resolution, and general information.
• Implemented account investigation analysis and problem resolution; detailed accounting and credit history research and documentation.
• Interacted with internal and external customers in problem identification, root cause analysis and problem resolution.
• Maintained excellent customer service initiatives and handled problem resolution with escalated customers within a timely manner.
• Pacified callers, repaired trust, located resources for problem resolution and delivered best-option solutions.
• Leveraged my strong listening skills to calm upset customers allowing for clear communication and problem resolution
• Utilized communication skills, listening skills, problem resolution and politeness to ensure customer satisfaction.
• Performed problem diagnostic and problem resolution with military personnel and family members regarding military benefits.
• Developed and conducted problem resolution training workshop for 130 sales and customer service representatives.
• Identified customer needs and provided reference to customers regarding product sales and problem resolution.
• Engage in problem resolution through ownership of customer dissatisfaction and providing superior customer service.
• Handled and efficiently expedited inbound customer inquiries; ensured prompt and efficient problem resolution.

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• Served customers by providing product and service information; resolving product and service problems Maintained financial accounts by processing customer adjustments.
• Receive and attempt to resolve customer service problems/questions in a timely and professional manner to enhance customer satisfaction and reduce cancellations.
• Resolved customer's technical service problems by coordinating, analyzing data and identifying solutions, via telephone and personal interaction.
• Assist customers with product/service problems and simulate customers' problems to resolve user difficulties email/chat/internet communications.
• Resolve products or service problems by identifying operating concerns and providing feedback to technical support.
• Set appointments with selected technicians to service problems with h/o covered insured under warranty items
• Served customers by providing reservation, ticketing and inquiry information; resolved service problems
• Briefed business team members on any customer satisfaction issues and/or repeated service problems.
• Resolved various types of customer service problems daily between businesses and residential customers.
• Handled escalated customer calls, including troubleshooting customer equipment or service problems.
• Worked professionally and properly to identify and resolve all service problems.
• Resolve product or service problems Maintained customer records by updating information.
• Assisted customers by processing bill payments and reporting utility service problems
• Received and resolved all customer service problems accurately and successfully.
• Collaborated with managers and coworkers to resolve service problems.
• Provided technical support and assistance in troubleshooting service problems.
• Diagnosed service problems and ordered additional parts as necessary.
• Monitored delegated service problems for timely and accurate resolution.
• Utilized troubleshooting skills to resolve customer service problems.
• Answered customer inquiries regarding billing and/or service problems.

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• Called private insurance companies, Medicare, and Medicaid to obtain benefit information, determining insurance compatibility with health-care provider programs.
• Verified Medicare/Medicaid and commercial insurance coverage and ensured diabetic supplies shipped to clients using guidelines set by insurance companies.
• Provided knowledgeable responses to telephone inquiries about Medicare and Medicaid policies and procedures in a courteous and professional manner.
• Received calls from Medicaid recipients to provide them with transportation to their medical appointments through local medical transportation providers.
• Educate members on policies and procedures when appropriate for Medicaid Transportation * Deescalate members complaints and document complaints when warranted
• Provided critical bilingual communication and translation for private Medicare/Medicaid Company contracted to service accounts in markets throughout the U.S.
• Research and gather information needed to resolve inquiries and complaints from customers concerning their Medicare/Medicaid and flex benefits.
• Provide excellent customer service to Missouri Medicaid recipients with benefits and claims information via inbound telephone inquiries.
• Responded to eligibility, enrollment, and medical claim inquiries from Florida Medicaid providers about Medicaid recipients.
• Managed Referral and Insurance Verification Processes that included Medicare, Medicaid, and private insurance agencies.
• Job responsibilities included assisting Medicaid customers with scheduling transportation to and from routine physician appointments.
• Enrolled and dis-enrolled prospects into Medicare Advantage Plans verifying eligibility and confirming Medicaid plans.
• Assisted beneficiaries calling 1-800-Medicare by answering questions regarding Medicare/Medicaid, prescription card program information.
• Provided non-emergency transportation for Medicaid recipients that qualified using ADEPT and NETSPAP system programs.
• Received inbound Bilingual calls to coordinate medical transportation for Medicaid and Medicare members.
• Worked with patients and Medicare/Medicaid and major insurance companies to insure coverage.
• Processed applications for patient assistance and exceeded processing goals * Experience with Medicare/Medicaid
• Answer incoming calls pertaining to medical benefits answer incoming calls pertaining Medicaid.
• Navigated four Medicaid portal sites to determine client eligibility for services.
• Screen Medicare and Medicaid members to determine eligibility for State assistance.

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• Handle customers inquiries via the telephone by providing accurate information regarding products and product applications and process telephone orders accordingly.
• Used excellent communication skills to give participant extensive and accurate information about health insurance benefits coverage description and its costs.
• Position focuses on delivering a positive customer experience while quickly obtaining accurate information allowing for claim recovery and resolution.
• Provided detailed & accurate information regarding claim status & plan guidelines, Maintained confidentiality by following all federal HIPAA regulations
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information, using the highest quality customer service.
• Demonstrated outstanding teamwork with sales, operations and service capabilities in order to communicate accurate information to the customers.
• Examined submitted materials for completeness and accuracy and followed up with agent and/or underwriter for missing or inaccurate information.
• Supported organizational growth by providing timely and accurate information on pricing, deliveries and quality specifications to the customer.
• Monitored operation of work reception unit to ensure accurate information is being given to and received from customers.
• Provided prompt and accurate information while maintaining professional demeanor in a high volume call environment.
• Facilitate prior authorization reviews by reaching out to doctors to provide accurate information as requested.
• Empathized with members and utilized any resources necessary to advise members of updated and accurate information
• Developed and implemented a customer satisfaction survey to ensure the collection of accurate information.
• Conduct follow-ups to ensure timely and accurate information is provided to a satisfied customer.
• Provided accurate information to customers that enabled them to resolve payment issues with efficiency.
• Receive inbound calls from shareholders and provide accurate information using approved materials and rebuttals.
• Worked closely with other departments to promote accurate information related to Unemployment Compensation.
• Utilize troubleshooting and problem solving skills to successfully supply accurate information to caller.
• Maintain up-to-date knowledge of policies and procedures to provide accurate information to customer.
• Resolved customer inquiries by utilizing databases and written documents to provide accurate information.

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• Maintained customer accounts by updating and recording information and provided excellent customer service by answering product and service questions.
• Attend to potential/existing customers by answering product and service questions; offering information about products and services.
• Required excellent listening skills in collecting customer information and answering product and service questions via telephones.
• Assisted and attracted customers by answering product and service questions; suggested information regarding available services.
• Handled customer service questions and inquiries/concerns after purchase or service appointment to insure guest satisfaction.
• Educated customers on how to understand their billing statement and answered general customer service questions.
• Maintained a friendly attitude and followed all company interaction protocol while answering customer service questions.
• Worked in a call center environment answering customer service questions for insurance company called EyeMed.
• Answered product and service questions; suggested information about opportunities and alternative available services.
• Provide exceptional customer service for all potential customers by answering product and service questions.
• Provide customized telecommunication solutions for residential customers while responding to billing and service questions.
• Inventory management and assisted customers on contractual upgrades and billing and service questions.
• Assist customers with service questions regarding billing, documents and appointment verification.
• Solved customer problems and answered various customer service questions about products.
• Assisted customers with current service questions and provided effective problem resolution.
• Answered product and service questions by supplying personal financial information.
• Assisted customers on telephone with general customer service questions.
• Handled billing and general service questions regarding phone service
• Resolved customer complaints and answered service questions.
• Answered general customer service questions from cardholders.

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• Provided accurate and appropriate information to the customers, answer incoming calls, accurately place orders, demonstrate communication skills effectively.
• Provided accurate and appropriate information in response to customer inquiries and guaranteed positive customer experiences and resolved all customer complaints.
• Appropriate information may include preparation of periodic reports/data, information, summaries and submits to management with appropriate documentation.
• Provided Customer Service Received Inbound Calls Researched Clients Information Updated Clients Information Inquiry Routed Inbound Calls To Appropriate Information Resource
• Train representatives to guide customers through enrollment and eligibility process and to provide appropriate information that facilitates informed choice.
• Provided accurate and appropriate information in response to customer inquiries; troubleshooting security systems, billing and legal inquires.
• Monitored, evaluated, and responded to operational conflicts and relayed appropriate information to division leads and business partners.
• Provided accurate and appropriate information in response to Georgia Medicaid member inquiries in a timely and accurate fashion.
• Demonstrated mastery of customer service call scripting by providing accurate and appropriate information in response to customer inquiries.
• Provided accurate and appropriate information in response to customer and provider inquiries about health insurance benefits and claims.
• Received all incoming service calls and correctly obtained appropriate information from customers in an efficient and timely manner.
• Provided business individuals with appropriate information and/or documentation with regards to NetLine's service and sponsored offers.
• Provide accurate and appropriate information in an efficient matter a large amount of calls daily regarding customer inquires
• Provided customer service for all incoming child support inquiries providing accurate and appropriate information for all inquiries.
• Demonstrate helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
• Assisted customers and agents complete money transfer transactions ensuring that all appropriate information captured and recorded.
• Provided accurate and appropriate information in response to customer inquiries about their Medicare and Medicaid benefits.
• Give accurate and appropriate information for verification recipe of medication before creating new refills for members.
• Determined caller s needs and proactively provided appropriate information for maximum customer satisfaction and retention.
• Answered all inquires regarding agency services and disseminated appropriate information including referrals to community resources.

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• Determine requirements by working with customers, answering inquiries, sold additional services by recognizing opportunities, and provided useful resources.
• Help customer with inquiries about package transit and delivery times * Provide information to customers regarding additional services provided by the company
• Provide residence customers with troubleshooting assistance and customer education; as well as educate customers of additional services for up sell opportunities
• Provided excellent customer service while handling their concerns and provided information on additional services and equipment provided by the company.
• Participated in business development by introducing prospective and existing customers to new and additional services following company sanctioned sales methods.
• Resolve customer issues accurately and efficiently including billing inquires, adding additional services and providing routine technical support.
• Advanced customers experience by providing additional services and assisting with technical issues to ensure exceptional entertainment needs.
• Increased company sales by recommending additional services to existing customers and alerting them of specials and discounts
• Identified opportunities and present additional services to existing customers based on customer needs and agronomic conditions.
• Facilitated cable phone orders arranging installations, disconnections, detailed billing and additional services explanations.
• Provided customer service for residential long distance accounts by assisting customers with adding additional services.
• Inquired about customer satisfaction, offered additional services, and advertised current sales promotions.
• Called clients to update contact information and inquire about possibly cross-selling of additional services.
• Generated revenue by providing tactical collections and utilizing consultative selling of additional services.
• Provided offerings of additional services to customer in a highly competitive sells environment.
• Evaluate current services and customer interests and offer additional services and/or upgrades.
• Reviewed fee negotiation requests, recommended to business owners additional services i.e.
• Identified opportunities at every level and presented additional services to existing customers.
• Promote awareness of AAA products/services by recommending additional services to our members.
• Activated various cards for customers calling in also offered additional services

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• Provided excellent customer service to Medicare/Medicaid providers and junior representatives by explaining company policies and procedures and responded to routine inquiries.
• Supported daily operations through comprehensive interpretation and research of customer inquiries, company policies, and industry standards.
• Worked with customers/patients/providers to determine the best method to resolve problems to ensure customer satisfaction utilizing company policies.
• Utilize quality customer service standards to assist customer in understanding company policies and answer any questions or concerns.
• Provided outstanding customer assistance according to company policies resulting in earning average monitoring score of 98%.
• Maintained efficient internal accounting controls adherence to an accounting policies and other company policies and procedures.
• Handled customer service calls paying attention to demeanor, technical accuracy and conformity to company policies.
• Supported growth in sales, maximized profitability and ensured compliance with company policies and procedures.
• Determined best method to resolve problems, ensuring customer satisfaction and adherence to company policies.
• Assisted customers with understanding driver safety protocol, car rental procedures and company policies.
• Monitored employees job performance for accuracy and reinforced company policies and procedures daily.
• Followed company policies and procedure to ensure privacy and confidentiality of all parties.
• Assist customer service representatives weekly with quality standards per company policies and procedures.
• Trained workers in proper operational procedures and functions and explain company policies.
• Participate in administering company policies and developing long ranges goals and objectives.
• Processed customer payments and solved customer problems within company policies and guidelines.
• Maintained company policies and procedures in all areas of maintaining customer relationships
• Understand and adhere to company policies and procedures including collection policies/laws.
• Complied with company policies by maintaining strict confidentiality and professional/ethical standards.
• Resolve customer concerns by answering questions regarding company policies and procedures.

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• Investigated and resolved customer product and service issues by identifying and expediting the best solution and providing follow-up to ensure resolution.
• Provided conflict resolution, identifying appropriate solutions and alternatives within time limits specified and following up to ensure resolution.
• Provided technical assistance for connectivity and dial up networking, troubleshooting and following up to ensure resolution of problems.
• Researched customer account and billing discrepancies; expedited correction and adjustments as necessary; followed up to ensure resolutions.
• Utilize contact tracking functionality to follow up on open inquiries/calls to ensure resolution is achieved within agreed upon standards.
• Consult and coordinate with various internal departments and providers to obtain information to ensure resolution of customer inquiries.
• Handled customer account inquiries, accurately providing information to ensure resolution of product/ service complaints and customer satisfaction.
• Maintained financial accounts by processing customer adjustments, expedited corrections, and following up with customers to ensure resolution
• Resolve any customer escalations/disputes regarding billing or product to ensure resolution is met for all parties involved.
• Communicated and discussed issues/complaints with account's assigned sales representative to ensure resolution and customer retention.
• Followed up to ensure resolution about various annuity contracts to customers at the reputable financial institution.
• Followed up with all end-users to ensure resolution, completion, and ultimately customer satisfaction.
• Handled customer concerns received via phone and ensure resolution considering customer needs and business needs.
• Followed up with individual customers via outbound call process to ensure resolution and customer satisfaction.
• Resolved customer issues, determined root cause and expedited corrections to ensure resolution.
• Provided follow-up support to customer to ensure resolution was reached with escalated problems.
• Resolved incoming customer complaints or escalated appropriately to ensure resolution and customer satisfaction.
• Monitored telecommunication issues to ensure resolutions were met within established service levels.
• Clarified customer requirements and followed up to ensure resolutions to customer issues.
• Expedited correction and adjustments and followed up with customers to ensure resolution.

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• Advanced to increasingly responsible positions, culminating in a management role with responsibilities to train and supervise the customer service representatives.
• Examined customer account to answer product and service questions, anticipating customer needs, proposing recommendations, when necessary.
• Identified customer needs, referred bank products and services and delivered exceptional customer service with a positive attitude.
• Position also involves working cooperatively with management staff, other Home Depot employees and external contractors.
• Established and maintained positive business relationships with team members, creating a positive work environment.
• Provided excellent customer service to homeowners in a prestige neighborhood with a positive attitude.
• Provide excellent customer service with a positive attitude, effective communication and strong initiative.
• Maintained a positive demeanor in interactions with both internal and external customers and constituents.
• Placed on temporary assignments to fill either customer service or administrative assistant positions.
• Skilled in processing banking transactions such as managing different account withdrawals and deposits.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Coached customer service agents on individual performance and maintained a positive team environment.
• Ensured a positive customer experience by listening attentively and responding to inquiries.
• Calculated incoming payments for large health care institution and processed daily deposits.
• Processed written correspondence and calculated deposits and payments for escrow accounts.
• Managed/maintained register operation, balancing, deposits and depository records.
• Maintain consistent, positive, business-friendly demeanor to satisfy the customers
• Established and maintained positive business relationships with team members.
• Position involved excellent self-management skills and considerable customer interaction.
• Conducted online research of vacant positions for existing customers.

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• Replenished and relocated store products on the sales floor and ensured stockroom kept organized following proper procedures including inventory.
• Monitored the sales floor for possible loss prevention situations and when necessary passed information along to manager
• Maintained product presentation * Replenished Sales floor
• Engage customer on sales floor, suggest promotional items, manage cash register, and maintain organization and cleanliness of store.
• Work primarily in one zone (Outside) on the sales floor, but if needed I move to other zones.
• Watched the sales floor to ensure shop lifters were not placing merchandise into their bags and leaving the store without paying.
• Check out customers, maintain store, and sell money orders, phone cards, and lottery, stock sales floor.
• Control quality of the merchandise on the sales floor to ensure accessibility and the safety of the customers and other employees.
• Ticket items that the store purchased, run tagged items to the sales floor, clean, run register, help customers
• Handled stock by pushing out to sales floor, organizing stock room, and ensuring stock is in proper place.
• Managed the sales floor regularly, talking to colleagues and customers to address their concerns and resolve their problems.
• Warehouse duties include customer service, unloading trucks full of inventory, organizing and placing inventory onto sales floor.
• Helped with price changes by putting them in the computer system & changing them on merchandise on sales floor.
• Track incoming and outgoing inventory, as well as inventory on the sales floor and in the stock room.
• Helped customers find items, organized merchandise on the sales floor, and worked as a cashier when needed.
• Inventory and re-stock the stockroom, keep it clean and move merchandise from stock to the sales floor.
• Maintained an organized, clean, efficient and safe work area and a neat and orderly sales floor.
• Worked on the sales floor, as a cashier, fitting room and Answering phones and directing customers.
• Helped customers, operated a cash register, prepared coffee, prepared sandwiches, organized shelves and sales floor
• Worked 20 - 30 hours a week while attending college Provided customer service at checkout and on sales floor

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• Communicated unresolved customer grievances to appropriate department for investigation
• Refer unresolved customer grievances to designated departments for further investigation or notify them of claim investigation results and/or any planned adjustments.
• Assisted customers with billing and technical issues as well as assisted with unresolved customer grievances to designated departments for further investigation.
• Refer unresolved customer grievances to designated departments Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Gained skills in payment collections/deposits, record keeping, and customer grievances for this leading provider of technology-driven, voice-oriented solutions.
• Referred unresolved customer grievances to designated departments for further investigation and made follow-up calls to ensure customer's issue was resolved.
• Referred unresolved customer grievances to designated departments for further investigation such as exchanging merchandise, refunding money, and adjusting bills.
• Referred unresolved customer grievances to designated departments for further investigation and ordered tests that could determine the causes of product malfunctions.
• Received orders, canceled membership accounts, and obtained customer grievances and referred them to designated departments for investigation.
• Referred unresolved customer grievances to designated departments for further investigation Provided daily descriptive information to clients regarding products and services
• Responded to all customer inquiries thoroughly and professionally, referred unresolved customer grievances to designated departments for further investigation.
• Avoid escalations by using inventive customer service measures and refer unresolved customer grievances to designated departments for further investigation.
• Review benefit and claim process with member, referring any unresolved customer grievances to designated departments for further investigation.
• Displayed decision making expertise, to refer unresolved customer grievances to designated departments for further investigation when appropriate.
• Refer unresolved customer grievances to designated departments for further investigation (submit network tickets to senior technicians).
• Resolved escalated customer grievances as a Lead agent and referred unresolved grievances to designated departments for further investigation.
• Provided customer assistance such as booking appointments and resolving customer grievances ensuring the customer's experience is positive.
• Refer unresolved customer grievances to designated departments for further research, review or follow up with investigations.
• Provided excellent customer service by resolving customer grievances and ensuring that the designated departments fixes issues timely.
• Record or obtain details of complaints and refer unresolved customer grievances to designated departments for further investigation.

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• Ensured that each customer received outstanding service by providing a friendly conversation, which included greeting and acknowledging every customers needs.
• Provided excellent and efficient customer service by discovering and responding to customers needs through clear and pleasant communication.
• Emphasized product features based on analysis of customers needs, and on technical knowledge of product capabilities and limitations
• Listen to each customer concern while demonstrating empathy and maximizing opportunity to build rapport and understand customers needs
• Assisted card holders with questions and resolved customers needs using professionalism and sensitivity.
• Determined customers needs and responded in a manner to ensure customer satisfaction.
• Developed highly empathetic client relationships and earned reputation for satisfying customers needs.
• Qualified customers needs and introduced them to alternative smoking devices.
• Identified customers needs and presenting appropriate solutions and alternatives.
• Informed customers about service available and accessed customers needs.
• Identified customers needs and implemented appropriate policy changes.
• Provide quality customer service while determining customers needs.
• Recommend potential improvements by analyzing customers needs.
• Satisfied customers needs with excellent customer service.
• Make recommendations according to customers needs.
• Anticipated customers needs and recommended products.
• Demonstrated understanding of customers needs.
• Analyze problems and anticipate customers needs
• Consulted with customers to recommend and sell a variety of AT&T products and services to meet the customers needs.
• Build and establish rapport with each customer, promoting additional products to meet the customers needs and improve their banking relationships.

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• Responded to customer inquiries throughout their shopping experience including selling and promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.
• Build customer loyalty by placing supervisor follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.
• Exceeded customer expectations through consistent delivery of products and services with the objective of enhancing customer loyalty and expanding relationships.
• Provided extraordinary service and instilled customer loyalty while assisting customers with bank card transactions and card services.
• Developed and implemented creative alternative solutions to maintain customer satisfaction, leading to customer loyalty and retention.
• Exercised professional demeanor and diplomacy with challenging customers; achieved customer satisfaction and maintained customer loyalty.
• Utilized effective sales techniques and strengthened customer relations to secure customer loyalty and maximize sales potentials.
• Possess exceptional ability to build positive relationships, resolve complicated issues and win customer loyalty.
• Provided basic tech support and ensured customer loyalty by providing creative solutions for unhappy customers.
• Enhance customer relationships and building customer loyalty through the delivery of accurate and timely information.
• Managed shareholder information, contributing to departmental customer relationship development efforts and enhancing customer loyalty.
• Maintained the expected level of productivity and call audit requirements to ensure customer loyalty.
• Increased market share and maintained customer loyalty by providing quality customer service and satisfaction.
• Resolve customer complaints through active listening to increase satisfaction and foster long-term customer loyalty.
• Cultivated relationships with customers, leading to increased customer satisfaction while ensuring customer loyalty.
• Engage customers and create continued customer loyalty by consistently delivering an exceptional customer experience.
• Established rapport with customers to create customer loyalty, therefore exceeding all performance requirements.
• Elected to receive escalated calls; consistently deescalated issues and maintained customer loyalty.
• Developed customer relationships to increase customer loyalty in an efficient and professional manner.
• Create cost effective and customer focused resolutions to establish and maintain customer loyalty.

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• Referred unresolved customer grievances to designated department for further investigation in an effort to resolve customer's service and billing complaints.
• Resolve customer service or billing complaints by taking the necessary actions and referred unresolved grievances to appropriate individuals or departments.
• Handled invoice billing complaints and discrepancies, researched and reconciled customer accounts/invoices to assure account and timely billing.
• Assisted customers with billing complaints and provided detailed invoices and account reconciliations to expedite payment.
• Resolved customers' service or billing complaints by adjusting bill and/or offering promotional deals
• Resolved customers' service or billing complaints by obtaining and examining all relevant information
• Communicated effectively with management to ensure all unresolved billing complaints were resolved timely.
• Resolved customer service and billing complaints by performing client specific solutions.
• Resolved customers' service/billing complaints by exchanging merchandise and refunding money.
• Resolved customer concerns and or billing complaints efficiently and effectively.
• Resolved service and billing complaints expeditiously without sacrificing company revenue.
• Managed billing complaints and provide customers with timely resolutions.
• Resolved customer service or billing complaints by exchanging merchandise.
• Determined and implemented appropriate strategies to resolved billing complaints.
• Performed account analysis to resolve customers' service/billing complaints.
• Resolved customers billing complaints and assisted customers with payments
• Resolved customers billing complaints by performing certain activities.
• Resolved all billing complaints from customers
• Resolve customers' service or billing complaints by performing activities such as refunded money, adjusted bills and rejected insurance claims.
• Resolve customers' service or billing complaints by performing activities such as processing returns, offering replacements, or issuing credit.

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• Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential students.
• Developed innovative PowerPoint presentation and documents used to motivate staff to better perform customer support to assist members.
• Developed innovative PowerPoint presentations to use by office personnel and management to assist in customer service training.
• Prepared detailed presentations in PowerPoint and presented general package and test information in customer meeting.
• Created PowerPoint presentations and managed executive calendar, meeting planning and agendas.
• Produced PowerPoint presentations promoting and educating representatives about providing quality customer service.
• Created PowerPoint presentation used for training and shipping and receiving procedures.
• Provided presentations to entire groups on family history via PowerPoint.
• Created PowerPoint Presentations and Videos for updated Customer Service Manuals.
• Trained co-workers on managing disputes using PowerPoint presentation and handouts.
• Prepared PowerPoint presentations for classroom training assistance.
• Created Effective PowerPoint Presentations for Training Purposes.
• Created PowerPoint presentations for training materials.
• Created documents using Microsoft Word/ Excel/PowerPoint.
• Prepare Quarterly Reviews utilizing Microsoft PowerPoint.
• Prepared PowerPoint presentations for management teams.
• Prepared PowerPoint exhibits and written proposal.
• Maintained Technology MS Office (Word/Excel/PowerPoint), Automotive Industry Software (Dealer Socket/Auto Alert/UCS/CRM) and Social Media Delivery Systems.
• Utilized Adobe Acrobat 9 Pro to convert customers' Word, Excel, PowerPoint, and Publisher files to PDF format.
• Created a presentation to assist with lowering the average handle time for calls, includes a trivia game created using PowerPoint.

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• Provide assistance by telephone to customers and business partners concerning product deliveries, installations returns, documenting/updating orders and scheduling appointments.
• Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products and scheduling appointments.
• Performed routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining files electronically and paper.
• Performed customer service duties including answering phones, scheduling appointments, assist Veterinarians, maintain client relationships.
• Managed front desk responsibilities including answering main telephone, taking calls and scheduling appointments for company executives.
• General administrative duties include telephone calls, correspondence, memos, scheduling appointments and travel arrangements.
• Provided exceptional customer service and background information regarding company while assisting customers with scheduling appointments.
• Assisted customers in scheduling appointments for their state regulated and professional licensing exams via telephone.
• Assist service technicians and customers by scheduling/rescheduling appointments for various services under minimal supervision.
• Utilized Customer Service skills in scheduling appointments and troubleshooting with customers.
• Assisted new established clients by scheduling appointments and providing requested information.
• Provided quality photography consultations, sales, and scheduling appointments.
• Answered company phones, assisted customers and contractors with scheduling appointments
• Supported agent with scheduling appointments and customer personal insurance reviews.
• Assisted military clients with scheduling appointments with recommended specialists.
• Assisted customer with scheduling and rescheduling appointments.
• Facilitate scheduling appointments for medical services.
• Assisted customers with scheduling appointments for repairs
• Use specialized database for scheduling appointments.
• Assisted customers in scheduling appointments.

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• Provided seamless customer support by responding promptly to customer needs, soliciting customer feedback to improve service; exceeds departmental expectations.
• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
• Utilize customer feedback to monitor service levels, mitigate problems, identify revenue growth potential and introduce/recommend products and services.
• Responded quickly to customer requests and ensured 100% customer satisfaction by prioritizing customer needs and evaluated customer feedback.
• Managed difficult or emotional customer situations; Responded promptly to customer needs; Solicited customer feedback to improve service.
• Coordinated proficient and outstanding service, achieving recurring positive response to customer feedback, providing measurable follow-up.
• Generated customer service letters to solicit customer feedback by mailing or emailing based on specific calls.
• Corrected operational inefficiencies by continually evaluating customer feedback and partnering with associates to develop permanent solutions.
• Identify and recommend merchandising, site usability and policy improvements, based on customer feedback.
• Provided customer feedback to management in order to continuously improve the experience for customers.
• Addressed negative customer feedback immediately and provided constructive professional coaching to representatives when needed.
• Provided developers with requirements for system improvements based on hands-on observations and customer feedback.
• Answered customers billing questions, collected customer feedback and processed for analyzing customer satisfaction.
• Implemented customer feedback to redesign floor advertisements and increased customer satisfaction and sales revenue.
• Document customer feedback * Follow up customer feedback with the owner/operators organization * Customer service
• Responded promptly and professionally to customer needs and solicited customer feedback to improve performance.
• Utilized customer feedback to restate goals and objectives to increase program expectations and satisfaction.
• Monitored and responded to customer feedback and telephone inquiries regarding products and services.
• Received multiple awards for outstanding customer service from customer surveys and customer feedback.
• Report customer feedback to management, including any signs of customer dissatisfaction.

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