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Top 50 Customer Service Representative Skills

Below we've compiled a list of the most important skills for a Customer Service Representative. We ranked the top skills based on the percentage of Customer Service Representative resumes they appeared on. For example, 24.3% of Customer Service Representative resumes contained Customer Service as a skill. Let's find out what skills a Customer Service Representative actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Customer Service Representative

1. Customer Service
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high Demand
Here's how Customer Service is used in Customer Service Representative jobs:
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
  • Provided excellent customer service by answering telephone calls and obtaining orders having them prepared.
  • Responded to customer requests regarding billing, technical support and general customer service inquiries.
  • Maintain quality control/satisfactory records, constantly seeking new ways to improve customer service.
  • Communicated effectively with management to improve and enhance customer services provided.
  • Provided excellent customer service by knowing the inventory and questions to help diagnose and make recommendations on car issues.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Worked as a customer service representative learned the in and outs of retail work.
  • Deliver world class customer service and build customer satisfaction and loyalty for T-Mobile.
  • Use automated pay systems to research, analyze and resolve customer service issues.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Challenge yourself and raise the bar for excellence in customer service.
  • Fielded an average of 5 customer service calls per day.
  • Provide customer service through incoming calls for seven states.
  • Resolved customer service issues disputes and concerns with services.
  • Help customer at the customer service desk.
  • Commended by supervisor for exceptional customer service (friendly, courteous, helpful, excellent listener and communicator)
  • Warehouse General office, clerical work, customer service, picking and packaging, data entry and assembly
  • Take incoming calls and process customer orders Handle customer service issues and help resolve these for the customer
  • Provided customer service activities to guest to ensure the ultimate Hyatt experience provided during their visit.

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27,512 Customer Service Jobs

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2. Phone Calls
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high Demand
Here's how Phone Calls is used in Customer Service Representative jobs:
  • Answer customer telephone calls regarding existing accounts.
  • Reviewed, prioritized and took action upon all incoming communication including, email, telephone calls, and internal correspondence.
  • Answer and appropriately handle all incoming client, member, plan sponsor, or pharmacy telephone calls or emails.
  • Answered phone calls from customers to provide them with help and answer any questions they have.
  • Answer phone calls from customers and take orders; update financial info; track orders;
  • Obtain client information by answering telephone calls; interviewing clients; verifying information.
  • Answered all phone calls and helping with what the customer needs.
  • Job Responsibilities- answer incoming phone calls for a busy call center.
  • Answer all in incoming phone calls in timely but professional manner.
  • Answer phone calls and assist customers with their shopping needs.
  • Received and make incoming phone calls to and from customers.
  • Process returns, answer inbound and outbound phone calls.
  • Receive telephone calls and handle customer-related issues.
  • Respond to large volume of phone calls.
  • Answered phone calls regarding various products.
  • Answer inbound phone calls resolve the customer issue with there AT&T bill.
  • Answered Phone Calls, Filling/Executing orders, Handled cash transactions, Sanitized the workplace.
  • Fielded customer phone calls, special orders, security concerns, and vendor log-ins.
  • Answer phone calls.Fax and email usage and created excel spreadsheets for reports.
  • Provide Wireless Callers with Excellent Customer Service Help customers with concerns about their account information Answer Phone Calls in a Professional Manner

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497 Phone Calls Jobs

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3. Data Entry
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high Demand
Here's how Data Entry is used in Customer Service Representative jobs:
  • Performed an outstanding amount of commitment to ensure accurate data entry for positive and sufficient representation of the company.
  • Maintained explicit records of customer interactions/transactions through extensive data entry.
  • Deliver monthly productive results and data entry accuracy results.
  • Accepted applications and performed data entry.
  • Dispatched service calls for Franklin Chef, Pepsi, and Barnes and Noble, data entry, and scanning.
  • Provide data entry by updating account and making payments to inmate debit concerning facilities by family and friends.
  • Answer inbound calls, cash handling, data entry, customer service, paperwork filing.
  • Initiated customer account changes by completing a Subscriber Change form for the Data Entry department.
  • Performed general office duties including, data entry, and file creation and maintenance.
  • Provided data entry, insurance verification services, and process checks.
  • Processed bulk orders- over 350 items per order 10 key data entry
  • Performed heavy data entry using multiple screens.
  • Perform data entry on call resolutions.
  • Assisted in Data entry and filing.
  • Set up payment plans, data entry, typing at least 35-40 wpm.
  • Work with clients on phone resolving problems, coordination test appointments Perform data entry and proofreading
  • Answer card holders concerns in regards to their accounts, various forms of data entry.
  • Order entry and data entry Script Bi-lingual Support.
  • offer a new product to customers to buy answer questions that the customers may have about there device troubleshooting data entry
  • Key Accomplishments: *Product Sales *Data Entry *Credit Reports *Customer support

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696 Data Entry Jobs

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4. Technical Support
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high Demand
Here's how Technical Support is used in Customer Service Representative jobs:
  • Provided technical support and suggested parts for various applications.
  • Resolved complaints promptly and professionally/technical support.
  • Provide technical support for televisions.
  • Answer incoming calls, and provide exceptional customer service and technical support to wireless consumer and business level customers.
  • Described product features and provided technical support in performing transactions in Merrill Lynch's ASAP system.
  • Provided basic technical support for website, android and apple phone application and Roku devices.
  • Provided basic and complex technical support supporting the company's products and services.
  • Perform technical support for both internal and external employees of different hospital systems.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Take payments, give technical support, anything necessary to satisfy the customer.
  • Managed call flow and responded to technical support needs of customers.
  • Provided technical support for 3com Palm Pilot systems to End Users.
  • Resolve customer service issues regarding billing and technical support.
  • Take Customer service calls for Samsung technical support.
  • Provided technical support for school district software.
  • Provide technical support in troubleshooting general issue of cellular devices Resolves problems by clarifying the customer's complaint.
  • Handled technical support calls assisting with installation and repair of Noritz tank-less water heaters.
  • Level 1 technical support Resolved problems with malfunctions of devices.
  • Provided Level II technical support to frontline help desk technicians.
  • Provided technical support for a major brand cell phone carrier Added/removed applications Issued credits Processed payments Addresses billing concerns

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564 Technical Support Jobs

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5. New Accounts
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high Demand
Here's how New Accounts is used in Customer Service Representative jobs:
  • Processed customer calls, obtained/expedited orders, established new accounts by calling potential clients.
  • Established new accounts for Beneficiary Continuation.
  • Established new accounts/Renewed existing accounts.
  • Opened new accounts and processed information
  • Developed new accounts by demonstrating the product line within and through the company showroom, and website and marketing materials.
  • Completed all new accounts and new additions to existing accounts using data entry while assisting technicians with new installations.
  • Performed monthly audits on closed and new accounts and daily processing of ATM and Night Drop deposits.
  • Open new accounts for customers including checking, savings, CD's and Safety Deposit Boxes.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Make Outbound Calls to set up new Services for Customer and Create New Accounts.
  • Set up new accounts and process payments, disconnected and suspended phone service.
  • Key Accomplishments: Properly maintained and developed both existing and new accounts.
  • Cash management, teller, vault teller, new accounts, loan processing
  • Support sales reps in opening new accounts and upgrading existing services.
  • Manage route set-up, new accounts, and machine delivery.
  • Solicit new accounts and cross-sells products and services.
  • Worked with customers to open up new accounts.
  • Entered new accounts and charges for commercial customers.
  • Answered inbound calls in support of customer needs, Analyzed customer billing issues Set up new accounts, issued/resolved complaints.
  • Open new accounts (i.e.

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168 New Accounts Jobs

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6. Credit Card
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high Demand
Here's how Credit Card is used in Customer Service Representative jobs:
  • Balanced over all intakes of cash, checks, money orders, and credit card payments at the end of business.
  • Answered incoming calls from customers with billing disputes, credit card rate increase, late fees, and delinquent payments.
  • Answered inbound phone calls from credit card holders and offered a variety of products and services to the card members.
  • Assisted clientele with billing inquires, returning merchandise, credit issues, credit card processing and tracking of merchandise shipments.
  • Supply customer assistance with a credit card, bank check, cash sales, and special orders.
  • Saved over 90 percent customers and was able to convert 80 percent to automatic credit card renewals.
  • Answered incoming calls from customers with questions/problems regarding purchases made on store credit cards.
  • Helped customers to complete credit card application as well as health insurance forms.
  • Processed cash, check, credit card payments for clients and advertisers.
  • Assist customers with their checking, savings and credit card accounts.
  • Worked as a cashier processing sales via cash or credit cards.
  • Processed payments by accepting cash, checks and credit card payments.
  • Process credit card payments and offer discounts to qualifying patients.
  • Accepted payments via credit card and checking account.
  • Charge purchases to customers' credit cards.
  • Handled Credit card and payment transactions.
  • Received calls from clients in regards to their credit card account.
  • Developed ongoing customer relationships by cross selling product Processed credit card order and applications Managed military personnel accounts ex.
  • Manage reservations nationwide Coordinate commercial flight arrangements Dispatch and manage transportation agents Prepare faxed vouchers and credit card authorization request from customers
  • Provide customer service File insurance claims Phone operations Handle secure information for credit cards

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268 Credit Card Jobs

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7. Insurance Companies
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high Demand
Here's how Insurance Companies is used in Customer Service Representative jobs:
  • Established relationships with medical insurance companies to ensure accurate and timely payment of medical equipment claims.
  • Processed modifications as requested by existing policy holders and endorsed updates to appropriate insurance companies.
  • Complete referrals and request authorizations from insurance companies for procedures/outpatient services.
  • Assisted in submitting customer complaint against insurance companies.
  • Work Underwriting Memo's and contact Insurance Companies to clear any outstanding conditions to maintain customer's insured and avoid cancellations.
  • Contacted insurance companies to check on status of claims payments and write appeal letters for denial on claims.
  • Fill out Invoices when needed and also made phone calls to the insurance companies as well.
  • Make sure communication is handled appropriately with insurance companies, patients, co- workers and supervisors.
  • Answered calls from physician offices, patients, and insurance companies using exemplary customer service skills.
  • Assist patients with arranging special services from their insurance companies and assist with specialist referrals.
  • Sell various types of insurance policies to businesses and individuals on behalf of insurance companies.
  • Worked with insurance companies to determine best pricing and advantages for customers.
  • Received basic knowledge of insurance companies and different plans.
  • Job Duties: DME billing and coding for insurance companies
  • Confirmed and billed insurance companies as required by customers.
  • Process prior authorization with varies insurance companies.
  • Upload documents into Insurance Companies websites.
  • Called Insurance companies to get approval on medications and get prior authorizations from adjustors or medical examiners
  • provided customer service for patients, providers, and insurance companies for minor care clinics nationwide.
  • Enter payments received from insurance companies and customers and depositing them into quickbooks.

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171 Insurance Companies Jobs

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8. Internet
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high Demand
Here's how Internet is used in Customer Service Representative jobs:
  • Received calls from customers who received internet service from EarthLink--verified customer security and general account information.
  • Provide detail customer service and sales support for Internet/ Satellite Television provider.
  • Assisted customers with on-line shopping when experiencing internet technical difficulties.
  • Support customers with billing, troubleshooting and order placement of cable television, high speed internet, and phone services.
  • Utilized various software programs (Epiphany, JDA) and the Internet to promptly gather information and place orders.
  • Assist - ed in Technical support ranging from computer/internet connectivity issues, cable and phone issues.
  • Set up internet and phone bundles for customers that are looking for a bundle deal
  • Fielded phone calls between the Internet department and the DISH Network sales department.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Applied online services through the Internet to direct customers to other resources.
  • Conducted searches for Internet providers based on customer preference and location.
  • Assisted customers to navigate & download software using Internet Explorer.
  • Set up new service for cable, internet and phone.
  • Receive incoming calls from customers regarding Comcast services including high speed internet, digital cable packages and digital phone services.
  • Assist with the internet help line by answering customer questions in regards to website usage and order placement.
  • Get customers access to online ecare, disconnect accounts, trouble shoot internet issues.
  • Use of Macess EXP, Facets, Outlook Express and Internet Explorer daily.
  • Signed up and showed customers how to access the pre-paid internet program.
  • Selected Contributions/Assignments Quality Control for internet and landline customers.
  • Analyze, diagnose and fix tier 3 level internet connectivity issues Help with email Fix diagnose issues with McAfee security suite

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237 Internet Jobs

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9. High Volume
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high Demand
Here's how High Volume is used in Customer Service Representative jobs:
  • Provided updates regarding application status and manage a high volume workload within a deadline driven environment.
  • Responded to a high volume of inbound phone calls from current Wells Fargo credit card customers in a call- center environment.
  • Coordinated high volume of nearly 500 inbound calls per week, solving a wide range of customer inquiries using SAP software.
  • Handled high volume telephone calls, utilized fax machines, copier and filed all back desk paper work and contracts.
  • General duties such as answering high volume phone calls, scanning, emailing, faxing and Xeroxing.
  • Received up to 40 calls per day in a high volume call center for Merrill Lynch.
  • Maintain adequate call times in a high volume inbound call center that emphasizes first call resolution.
  • Administered excellent customer service to clients while handling an extremely high volume of inbound customer calls.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Provide administrative support to Physician, Office Manager and patients in a high volume environment.
  • Handle high volume of calls and deals directly with customers either by telephone or electronically.
  • Work as a team to make sure store is stocked in a high volume store.
  • Handle high volume of workload, and Data Entry, and multitasking
  • Administer high volume of various types of phone calls and inquires.
  • Answer high volume calls and inquires to assure excellent customer service.
  • Received inbound customer service calls in high volume environment.
  • Assist customers in a high volume call center.
  • Fast paced and high volume call center.
  • Answered a high volume of calls.
  • Handled high volume inbound calls Scheduled appointments for callers Provided information for different products/ conventions.

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248 High Volume Jobs

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10. Account Information
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high Demand
Here's how Account Information is used in Customer Service Representative jobs:
  • Maintain customer records by updating account information Answer inquiries by clarifying desired information, researching, locating, and providing information.
  • Verified customer account information, reset customer passwords and assisted with various online banking problems.
  • Handle corporate client customer account status calls to determine progress and update account information
  • Navigated through different systems to obtain and update account information.
  • Open customer accounts by recording account information.
  • Maintain customer records by updating account information.
  • Maintained customer account information in company databases.
  • Reached customers and verify account information.
  • Managed Bank of America credit card accounts, Filed claims for fraudulent activity on account, managed personal account information.
  • Obtain vital information and maintain accurate records of student account information via telephone and written reports.
  • Start up or end service for customer accounts by recording account information.
  • Accept payments and payment arrangements, discount inquiries and updating account information.
  • Use telephones to reach out to customers and verify account information.
  • Managed accounts payable and updated member's account information.
  • Maintained client's account information, inbound -outbound calls.
  • Reviewed and issued audits on account information and processes.
  • Update account information and route calls to specific departments.
  • Cancel or change account information.
  • Revise or make changes to account information such as address changes, name changes or other changes to an Time Management.
  • Assisted customers with billing inquiries and account information ~Described product to customers and accurately explained details and care of merchandise.

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123 Account Information Jobs

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11. Customer Orders
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high Demand
Here's how Customer Orders is used in Customer Service Representative jobs:
  • Facilitate customer orders and assist with problem determination and resolution when applicable.
  • Processed customer orders and ensured timely delivery of equipment to clients.
  • Worked via e-mails to ensure that all questions and concerns regarding customer orders were responded to accurately and promptly.
  • Answer customer inquiries and process customer orders with a high degree of accuracy and efficiency.
  • Use effective listening skills to gather, document and process necessary information for customer orders.
  • Prepare customer orders on a food truck that serves sandwiches in the local area.
  • Entered and tracked customer orders in Microsoft Excel spreadsheets and database system.
  • Involved in taking customer orders, selling supplements, and products.
  • Processed customer orders by phone and resolved any billing issues.
  • Placed and maintained customer orders for parts and products.
  • Answered phones, taking customer orders, resolving issues.
  • Sell product and place customer orders in computer system.
  • Process customer orders for Collections Etc.
  • Place customer orders over the phone.
  • Input customer orders into system.
  • Decorate cookies for customer orders -Assist customers in the store
  • Answered multi-line phone system and processing customer orders.
  • Entered customer orders, returns, and credits Expedited orders Answered customer inquiries
  • Requested and recorded customer orders, and computed bills.
  • Entered customer orders Answered customer inquiries Updated Excel shipping report File, fax, copy, email

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201 Customer Orders Jobs

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12. Payment Arrangements
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high Demand
Here's how Payment Arrangements is used in Customer Service Representative jobs:
  • Negotiate payment arrangements to ensure active service for customers while collecting overdue balances.
  • Negotiate payment arrangements with customers up to and including suspended accounts.
  • Assist customers in making payment arrangements and accepting phone service payments
  • Set up payment arrangements and accepted payments
  • Set up payment arrangements for existing customers, analyze urgency for payments, provide account information as needed.
  • Monitored the manual invoice database to ensure accuracy and provided payment arrangements for customers with past due accounts.
  • Received inbound calls regarding phone bills, payment arrangements, phone upgrades and legibility for new promotions.
  • Established payment arrangements via credit card, monthly billing cycles, and automated debits.
  • Empowered to disconnect accounts as a result of nonpayment and to negotiate payment arrangements.
  • Set monthly payment arrangements using client guidelines, and notated accounts.
  • Make calls on past due accounts to set up payment arrangements.
  • Assisted taxpayers with balance inquiries and request for payment arrangements.
  • Collected payments on past due accounts and negotiates payment arrangements.
  • Set up payment arrangements and make account notations.
  • Established the best possible payment arrangements with the patients
  • Set payment arrangements and also change telephone plans.
  • Initiate payment arrangements, retrieve & record payments.
  • Receive in-bound calls in a call center setting, take payments, set payment arrangements, de-escalate calls, program devices
  • Explained customer's bills and accounts Assisted customers with telephone payments Set customer payment arrangements
  • Collect and proccess payment Setting up payment arrangements Customer service

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33 Payment Arrangements Jobs

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13. Customer Information
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high Demand
Here's how Customer Information is used in Customer Service Representative jobs:
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Adhered to company's Code of Ethics/Security Protocol; guarded customer information/reduced identity theft.
  • Verified customer information, processed loan application and printed checks and documentation forms.
  • Record all customer information and call history information accurately in system.
  • Gathered and verified all required customer information for tracking purposes.
  • Prepare product or service reports by collecting customer information.
  • Ensured accurate data entry of customer information.
  • Update customer information and preferences.
  • Updated and documented customer information.
  • Gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services.
  • Obtained customer information such as name, address, and payment method, and entered orders into computers.
  • Facilitated special orders and sales, and handled customer information and data from sales staff and management.
  • Verified customer information for all calls and processed updates in the system.
  • Use of multiple computer programs to access and maintain customer information.
  • Update and document customer information and interactions in the database.
  • Used computer programs to run customer information.
  • Assisted customers in understanding deregulation, and their options Updated customer information through data entry
  • Perform data entry services for the company in regards to punching in customer information, call logs, and successful sales.
  • Reviewed terms of sale or loan documents Ensured all customer information was correct, including demographics.
  • Collect payments on past due bills Ensure all customer information is correct Provide customer service Experience in deescalating high call volume

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1,200 Customer Information Jobs

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14. Communication
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high Demand
Here's how Communication is used in Customer Service Representative jobs:
  • Present a warm and welcoming character attitude, while exhibiting exceptional communication and customer servicing capabilities.
  • Utilize strong organizational, communication, and interpersonal relation skills, in a challenging creative environment.
  • Coordinate emergency effective administration of police, fire, and EMS services public safety communications.
  • Managed quality communication, customer support and product representation for each client.
  • Maintained communication with all necessary parties to resolve any automobile issues.
  • Contribute effective communication facilitation teamwork and cooperation within the unit.
  • Used questioning and listening skills that supported effective telephone communication.
  • Provided quality communication and customer support for company clients.
  • Prepared reports and communication for senior management and clients.
  • Followed communication scripts when handling different topics.
  • Coordinate sales and technical team communication.
  • Facilitate communications between the sales force and in-house contacts to resolve order processing and customer issues.
  • Handle client communications within all call handling and quality measurements.
  • Answer phone lines and have effective communication with coworkers.
  • Developed effective relationships with all call center departments through clear communication.
  • Have clear communication with explanations and questioning to build trust and rapport with the Comcast Customer through the interaction.
  • Displayed strong communication, analytical & problem solving skills to find solutions & bring accounts current.
  • Solicit suggestions to improve and enhance company communications (i.e.
  • Assisted customer requests pertaining to their account information Processed TDD/Telecommunication for the hearing impaired Helped customers enroll and create accounts online
  • Received Incoming calls from customers Placed prescription orders for customers Applied customer service skills and communication skills

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2,325 Communication Jobs

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15. Product Knowledge
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average Demand
Here's how Product Knowledge is used in Customer Service Representative jobs:
  • Provided excellent customer service including ability to provide product knowledge and assist customers with expertise on their projects.
  • Provide timely and accurate information to incoming customer order status and product knowledge requests.
  • Provided exceptional customer service by obtaining product knowledge to assist customer.
  • Provided excellent customer service to patrons by communicating product knowledge.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Remain current and up-to-date on all products in addition to training other product knowledge experts and new warehouse team members.
  • Assist business customers with Billing inquiries, Product Knowledge, and Technical Support for TV, Internet, and Phone issues
  • Developed strong relationships with key clients by providing excellent customer service and maintaining strong product knowledge.
  • Required phone sales, 100% procedure and product knowledge as it relates to customer inquiries.
  • Provided product knowledge and sales assistance to customers, cleaned displays and took payments on accounts
  • Exceed member expectations by providing first call resolution with empathy and product knowledge.
  • Manage and solve all potential conflicts with clients with superior product knowledge.
  • Trained in DSL and Integrated Digital Service Network product knowledge.
  • Assist the sales team with quotations and client/product knowledge.
  • Assist customers with product knowledge and daily selections.
  • Learned, referenced and applied product knowledge information.
  • Educated customers on product knowledge.
  • Improved sales, customer retention, customer acquisition, workflow, hiring, training, team product knowledge, sales techniques.
  • Use product knowledge to provide customers with best solutions for their needs.
  • Perform general customer service functions Process sale orders via telephone Handle payments/credit/computerized billing Authorize credit/refund adjustments Possess product knowledge

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224 Product Knowledge Jobs

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16. Medicare
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average Demand
Here's how Medicare is used in Customer Service Representative jobs:
  • Requested and maintained all required medical documentation for Medicare & Third party insurances.
  • Completed applications and enrolled customers in Medicare prescription plans.
  • Educated physician offices on Medicare Medical Necessity polices.
  • Assist Medicare/Medical members in prescription drug maintenance, including refills, refill requests, tracking, pricing and alternative generic suggestions.
  • Answered phone calls, assisted Medicare policy holders, took calls from doctor's offices and assisted with policy benefits
  • Answered customer inquiries, solved problems, and provided health care information for Medicare Part A and Part B.
  • Answer all incoming calls, some typing; enroll Medicare members in drug programs, etc.
  • Answered questions about Medicare Advantage Insurance health plans and the benefits associated with each.
  • Assist Medicare beneficiaries and providers with plan benefits, medical claims, and eligibility.
  • Assist health insurance agents with enrolling clients into multiple Medicare supplement insurance programs.
  • Provided education on Medicare policies, interpreted benefits, and resolved claims issues.
  • Provide incoming callers with guidance in choosing a Medicare Drug Plan.
  • Directed Medicare recipients to proper departments for assistance, when needed.
  • Assisted customers with signing up for Medicare Health Insurance Plans.
  • Adhere to Medicare and company requirements and guidelines.
  • Assist Medicare Members With Claims, Billing.
  • Advised prospective Medicare members of coverage choices.
  • Assisted with Medicare Beneficiaries, Medical Providers, Health Insurance Companies, Attorney's and employers to coordinate Medicare benefits.
  • Assisted pharmacies with Prior Authorizations for rejections for Medicare B vs Medicare D. Assisted agents in escalated supervisor calls.
  • Arranged with physicians' offices for patients to requalify for oxygen per medicare.

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553 Medicare Jobs

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17. Trouble Shooting
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average Demand
Here's how Trouble Shooting is used in Customer Service Representative jobs:
  • Recruited to provide exceptional customer service for TSA department, assisting with trouble shooting internet issues and home phone service.
  • Provided technical support including installation instructions, part recommendations, and trouble shooting in a clear, concise manner.
  • Trouble shooting problem files and assisting fellow associates with any questions relating to issues within the Mail Order Department.
  • Assisted direct and indirect store employees with trouble shooting tactics along with the wireless activation process.
  • Handle account billing and ledgers, give account information, aide in trouble shooting of services.
  • Assisted in trouble shooting with products; Utilized QuickBooks, CLIC2 and HSN authorized database.
  • Processed health insurance verification, insurance trouble shooting, and ICD-9 coding data entry.
  • Assist Customers with billing issues, payments, & trouble shooting issues.
  • Assist satellite and retail dealers with trouble shooting problems via telephone.
  • Resolved billing issues requiring critical thinking and trouble shooting skills.
  • Diagnosed and performance trouble shooting of service problems.
  • Assisted customers with trouble shooting their devices.
  • Trouble shooting and Tech support.
  • Trouble shooting electronic devices * Inputting valuable information
  • Collected on past due accounts, While Trouble shooting cell phone issues Explaining detailed billing statements to customer who inquired so.
  • Provided the customer with trouble shooting-help with their purchase products Employee of the Month, January
  • Handle inbound calls reguarding cell phone bills trouble shooting, payments etc.
  • Conducted a series of telephone surveys for the office Called clients and creditors regarding contract discrepancies Provided trouble shooting for contract discrepancies
  • Resolve customers issues with there electric and medical needs Perfect attendance award Supervising and trouble shooting
  • JOB DESCRIPTION: Customer service representative (CSR) Account: AT&T UVERS GREEN Sales/Billing/Trouble Shooting

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21 Trouble Shooting Jobs

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18. Sales Floor
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average Demand
Here's how Sales Floor is used in Customer Service Representative jobs:
  • Control quality of the merchandise on the sales floor to ensure accessibility and the safety of the customers and other employees.
  • Inventory and re-stock the stockroom, keep it clean and move merchandise from stock to the sales floor.
  • Assisted customers with making purchases, replenished sales floor, and registered customers with JCP credit account.
  • Make sure used furniture pass all the quality tests before sent to the sales floor.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Assist with physical inventory counts - Recover and zone sales floor on daily basis
  • Receive, open, unpack and issue sales floor merchandise.
  • Ensured the cleanliness of sales floor, specifically apparel area.
  • Processed returns and exchanges to go back on sales floor.
  • Manned sales floor to assist customers in locating merchandise.
  • Manned sales floor to assist customers with purchasing decisions.
  • Provided leadership on sales floor for soft lines.
  • Reorganized the sales floor to meet company demands.
  • Receive, store and issue sales floor merchandise.
  • Maintained a clean and organized sales floor.
  • Assisted customers on sales floor.
  • Stock the sales floor and made sure stacks and racks stayed neat.
  • Work in phone equipment room on analog switch, other telecommunications equipment and sales floor computers.
  • Assist customers on sales floor Meet and exceed goal set by company Learn and retain knowledge of floor products and their prices
  • Greeted customers Organized sales floor Answered phone calls Worked on the register in customer service

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1,443 Sales Floor Jobs

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19. Billing Issues
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Here's how Billing Issues is used in Customer Service Representative jobs:
  • Activated/disconnected service, took payments, assisted customers with understanding their cell phone bills and billing issues.
  • Research problems and correct any billing issues, answer customer e-mail, fax or phone calls.
  • Resolve customer problems that may range from routine questions to complex billing issues or technical difficulties.
  • Call center services; assisted customer in resolving equipment issues, plan changes, billing issues
  • Make outbound calls for customer accounts that have been having technical or billing issues.
  • Assisted customers with billing issues, plan changes, processed payments, and adjustments.
  • Gather and process information regarding necessary repairs/work orders, or billing issues.
  • Provide outstanding customer service, researching and correcting complex billing issues.
  • Created action plans and recommended solutions to prevent recurring billing issues.
  • Helped troubleshoot their home security system and managed billing issues.
  • Assist and resolve any billing issues a customer may have.
  • Assisted customers with billing issues, through corporate office.
  • Resolve medical billing issues; incorrectly coded claims etc.
  • Take incoming phone calls helping customers resolve billing issues
  • Research billing issues and processing refunds.
  • Explain billing issues, plans, services, and devices.
  • Researched and resolved billing issues in a timely manner, avoiding accounting errors and customer complaints.
  • Entered Purchase Orders to the plant and worked with tracking, billing issues and returns.
  • Assisted customers in resolving billing issues, first tier technical programs, activations.
  • Answer inbound customer service calls * Activate and set up new customer accounts * Trouble-shoot billing issues

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278 Billing Issues Jobs

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20. CSR
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Here's how CSR is used in Customer Service Representative jobs:
  • Developed and implemented cause marketing and corporate social responsibility (CSR) initiatives through both traditional marketing communications and social media.
  • Answer Tier 1 CSR's questions serving as a help desk for local agents and off shore centers.
  • Preform spot check audits for customer transactions and to ensure CSR's cash drawer balance.
  • Assisted other CSR in workshops to increase empathy and engagement on quality scores.
  • Assisted managers and CSR representatives with office growth of loans and deposits.
  • Document customer transactions accurately in ACSR, CSG and AAD.
  • Resolve technical issues related to other CSR's requests.
  • Worked as CSR for Inland Marine/Builders Risk Dept.
  • Hired as a CSR for a temporary position.
  • Assisted CSR with calls and system issues.
  • Support to the CSR Dept.
  • worked as an CSR for Polaroid answering an average of 50-120 calls per day in a call center environment.
  • CSR-answered multi line phone system, assisted customers and service professionals with services and appointments.
  • Coach fellow CSRs on call quality and efficiency.
  • Assisted with training of new CSRs.
  • Team Lead/CSR Assist all CSRs with questions they may with filing the initial report of our policyholders catastrophe claim process.
  • Communicated with vendor CSRs to research product specifications and determine availability and drop shipment options to respond to IFBs.
  • Advanced to the highest level which they consider is a "D level CSR."
  • Coach csr for quality Monitor calls side by side with csr Call coach
  • started as seasonal "Cashier" and promoted to full-time "CSR"

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1,137 CSR Jobs

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21. Billing Questions
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Here's how Billing Questions is used in Customer Service Representative jobs:
  • CALL CENTER RESPONSIBILIES: Deliver excellent customer service by handling customers inquiries, complaints, billing questions and payment extension request.
  • Handled customer inquiries, complaints, and billing questions for over 300 Signature Websites in the United States and Canada.
  • Take payments, place orders, and track orders for customers while resolving billing questions, or issues.
  • Help customer with any billing questions, offer new products, establish new service for new customers.
  • Resolved billing questions and disputes, made customer call-backs / follow-ups, and performed data entry.
  • Handle customer inquiries about services, billing questions, entering new orders and scheduling dispatches.
  • Provide continuous high quality support to customers with service complaints, billing questions and payments.
  • Received telephone calls from internal and external customers to discuss billing questions & service concerns.
  • Resolved billing questions and disputes, initiated customer calls, and performed data entry.
  • Assist with billing questions payments, lost credit cards, redeeming credit card points.
  • Assist customers with billing questions, technical support, and general questions.
  • Handle customer inquiries, complaints, billing questions and payment extension/service requests.
  • Posted payment and answered billing questions for their billing department.
  • Handled Billing questions, trouble shooting of cellular devices.
  • Handled customer inquiries, complaints, and billing questions.
  • Assist with billing questions and programming changes.
  • Added phone lines, id codes, calling cards, billing questions.
  • Handle customer inquires, complaints, billing questions and payment extension/service requests Manage a high-volume workload within a deadline-driven environment.
  • Assisted customers via inbound calls to make changes to polices, answered questions about insurance coverage, answered billing questions.
  • Handled inbound calls from credit card holders Discussed billing questions and concerns Took payments and set balance transfers

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183 Billing Questions Jobs

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22. Problem Resolution
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Here's how Problem Resolution is used in Customer Service Representative jobs:
  • Helped company attain the highest customer service categories including communication skills, listening skills, problem resolution and politeness.
  • Performed problem resolution services with customers regarding billing issues; provided clerical support to customer service manager.
  • Demonstrated persistence in satisfying customer needs through shipment expediting and billing problem resolution.
  • Utilized strong communication skills to provide clarity and prompt problem resolution.
  • Received numerous customer compliments for excellent customer service/problem resolution.
  • Provided problem resolutions with customers concerns.
  • Initiated action reports for problem resolution.
  • Decoded procedure codes and problem resolution.
  • Make outbound calls to members for problem resolution and in structured telephone outreach programs aimed at improving quality and regulatory compliance.
  • Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
  • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
  • Provided best-in-class customer service and problem resolution to customer queries over the voice based phone service.
  • Calm angry callers, repair trust, locate resources for problem resolution make the client happy.
  • Trained team members to respond to customer inquiries, problem resolution process, and procedures.
  • Calmed irate customers, repaired trust, and progressed toward locating resources for problem resolution.
  • Utilize policy and procedures for guidance on routine assignments that require problem resolution skills.
  • Worked with the headquarters to locate resources for problem resolution and design best-option solutions.
  • Locate resources for problem resolution and design best option.
  • Received customer's questions and assisted in problem resolution.
  • Researched accounts for problem resolutions, cancelled account per customer request.

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175 Problem Resolution Jobs

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23. Sales Reps
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Here's how Sales Reps is used in Customer Service Representative jobs:
  • Answer phones; make quotes for customers and sales reps, place orders, transfer calls to correct area.
  • Conducted research and collaborated with technical experts and sales reps in order to fit customers with the right products.
  • Communicate with patients, doctors offices, sales reps, and drivers in person and over the phone.
  • Stayed in contact with all sales reps, technicians, and local management to assist customers with problems.
  • Provide support to customers as mediator between Sales Service Reps, Service Managers, and Sales Reps.
  • Assisted Sales Reps (internal & external) with customer requests to insure accuracy of orders.
  • Communicate customer issues with sales reps and the sales manager to ensure customer satisfaction.
  • Assist not only customers but field sales reps with booking job.
  • Scheduled sales appointments for multiple automotive dealerships and outside sales reps.
  • Receive and Make outbound call to sales reps and customers.
  • Assist outside Sales Reps with account information or problem resolutions.
  • Assisted sales reps in completing their over-the-phone purchase orders.
  • Entered all route and node changes for sales reps.
  • Assisted 3 sales reps by managing their accounts.
  • Managed sales reps, repair center and inventory.
  • Support sales reps in existing service.
  • Work with 500 or more sales reps all throughout the United States.
  • Assist sales reps with ads.
  • Manage email correspondence with sales reps. and clients for advertising credit/collections.
  • major downsizing due to economy) Worked closely with International Sales Reps / Distributors to coordinate air and ocean shipments.

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107 Sales Reps Jobs

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24. New Clients
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Here's how New Clients is used in Customer Service Representative jobs:
  • Marketed to new clients, answered phones using courteous etiquette, completed telephone sales, and awarded top sales representative
  • Opened and manged accounts with new clients, received payment, and answered phone to address customers' concerns.
  • Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
  • Assisted in training new clients in navigating through the TMS software for visibility of scheduled and incoming shipments.
  • Fueled sales and enhanced company's client base by actively soliciting new clients and upgrading existing clients.
  • Start new clients by sending quotes for home, auto, boats, motorcycles, motor homes.
  • Set up accounts for new clients, helped with troubleshooting systems, and managed payments.
  • Canvas local businesses for new clients and set up in store booths for product sales.
  • Maintained relationships with clients in existing book while building new relationships with new clients.
  • Organized company databases, entering new clients and employees on a monthly basis.
  • Provided excellent customer service by signing up new clients for Credit Building Program.
  • Completed credit card applications for new clients; provided customer service.
  • Use sales techniques to obtain new clients and increase retention.
  • Eliminated backlog reduction by setting up files for new clients.
  • Prospect for new clients and effectively market products and service.
  • Provide excellent service to both returning and new clients.
  • Handled new clients and trained new employees.
  • Assisted in sales and securing new clients
  • Add new clients into the system.
  • Ensured that new clients were satisfied and happy with sold product/service Generated business leads through word of mouth marketing and testimonials.

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50 New Clients Jobs

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25. Verizon
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average Demand
Here's how Verizon is used in Customer Service Representative jobs:
  • Solved technical malfunctions involving various Verizon devices using defined company protocols.
  • Provide customer service for Verizon Wireless customers by troubleshooting equipment.
  • Provided billing customer service support to Verizon Wireless customers.
  • Provided sales and billing support services for Verizon communication products
  • Provided stellar customer service for Verizon Wireless.
  • Answered 30-65 inbound calls for Roadside Assistance provided by memberships with: Verizon Wireless, Nation Safe Drivers and AARP.
  • Answered inbound calls and made outbound calls to existing Verizon customers to assist with billing errors & credit requests.
  • Assisted with implication of new policies and procedures required of our client Verizon.
  • Collect payments from customers with outstanding debts for Verizon Wireless accounts.
  • Call center for Verizon wireless helped with billing and tech issues
  • Assisted customers with any questions regarding the Verizon Wireless website.
  • Assist customer with their Verizon home accounts.
  • Assist customers with Verizon Wireless accounts.
  • Help Verizon customers Handle sensitive information
  • Assisted customers with Verizon Wireless prepaid accounts * Handled payments, troubleshooting and other various changes
  • Answer phones in a courteous and kind manner - Provide customer service to Verizon customers
  • Provide customer service to Verizon Fios customers.
  • Contracted thru Verizon Wireless, in a call center taking customers calls for the contract part for the company.
  • Responded to, handled and resolved customer inquiries for Verizon landline customers.
  • worked as a csr for Verizon communications, went over customer's bills and sold internet, phone and tv.

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30 Verizon Jobs

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26. Appropriate Changes
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Here's how Appropriate Changes is used in Customer Service Representative jobs:
  • Keep records of customer transactions, and checked to ensure that appropriate changes were made to resolve customers' problems.
  • Checked to ensure that appropriate changes were made to resolve customers' problems and accounts were in good standing.
  • Accept full accountability for making the appropriate changes to Primary Care Physicians (Providers) for members when needed.
  • Discussed, and planned with staff of ways of ensuring appropriate changes were made to improve customer satisfaction.
  • Solve patient complaints and follow up to ensure that appropriate changes were made to resolve customers' complaint.
  • Followed up constantly on impeding issues to ensure that appropriate changes were made to resolve customers' problems.
  • Confirmed that appropriate changes were made to resolve customers' problems with accounts or jobs.
  • Conducted customer surveys, ensuring appropriate changes were made to immediately resolve customers' concerns.
  • Checked to ensure that appropriate changes were made to resolve customer complaints regarding account information.
  • Obtained details of customer complaints and ensured appropriate changes were made to resolve issues.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Address customers inquiries and resolve problems to ensure that appropriate changes are made.
  • Follow up to ensure the complaints were addressed and appropriate changes were made.
  • Navigate through many software programs to review accounts and make appropriate changes.
  • Check to ensure that appropriate changes were made to resolve account issues.
  • Call customers back to ensure that appropriate changes were made.
  • Verified that appropriate changes were made to resolve problems.
  • Collected customer feedback and made appropriate changes.
  • Executed daily operations of telephones and computers Checked to ensure that appropriate changes were made to resolve customers' problems.

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58 Appropriate Changes Jobs

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27. Computer System
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Here's how Computer System is used in Customer Service Representative jobs:
  • Deposited customers checks into computer system.
  • Operated various computers and computer systems.
  • Worked with RNS and BQT third party computer systems to meet the customer's needs for products and services
  • Worked with telephone and computer systems, including Live Support, AS400, & SAP.
  • Utilized various computer systems/programs and responded to customers via phone, email and in person.
  • Provided customers with various insurance rates through knowledge of the Proprietary computer system.
  • Answered routine service calls and logs them as appropriate on the computer system.
  • Enter basic information into computer system for follow up by sales agent.
  • Mastered point of service (POS) computer system for automatic ordering.
  • Document in computer system all member s issues and resolution.
  • Answer incoming calls via phone and computer system.
  • Input of all customer orders into computer system.
  • Entered data into computer system.
  • Worked with multiple computer systems.
  • Learned on the job Accounts Payable: Entered invoices into computer system, reconciling purchase orders with invoices.
  • Updated All Back Orders in computer system, Weekly reports of Inventory, Warranty Claims.
  • Work company computer systems(microsoft) to assist customers properly with there accounts.
  • Processed orders from voicemail and fax machine into computer system.
  • center work environment answered telephones worked with multiple computer systems, performed simple over the phone troubleshooting for Comcast equipment.
  • Manage client files Input/manage client information into computer system Telecommunications Process clientele payments/ payment information

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256 Computer System Jobs

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28. New Customers
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Here's how New Customers is used in Customer Service Representative jobs:
  • Provided quality customer service including processing orders, resolving questions/concerns, and setting up new customers nationwide.
  • Gathered information from new customers and verified their insurance.
  • Signed up new customers with revenue grossing units in home security, telephone, cable and internet services.
  • Answer phones to assist customer with account, sign up new customers, troubleshoot customer issues.
  • Started new service for new customers, make changes to accounts for existing customers.
  • Explain the company will call and shipping policy to new customers.
  • Researched accounts, answered questions, and worked with new customers.
  • Explained policies to new customers such as rates and billing statements.
  • Register new customers, keep front end clean and dresses organized.
  • Maintain customer files and set up accounts for new customers.
  • Selected to assist new customers on three major bank conversions.
  • Set up installation dates for new customers who qualify
  • Educated new customers about products, and services.
  • Provided assistance to new customers.
  • Called new customers offering delivery of newspaper Handled all call backs inquiring about overall service
  • Assist customers with billing inquires, technical support, and payments Submitted credit checks for new customers
  • Entered new customers information into the system.
  • Received payments from customers *Assisted new customers with setting up service and advised existing customers about upgrade opportunities.
  • set up new customers for satellite, cancelled accounts, took payments, did technical support, added/removed programming
  • Negotiated, accepted and processed payments as well as researched misapplied payments New customers liaison.

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119 New Customers Jobs

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29. Service Problems
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Here's how Service Problems is used in Customer Service Representative jobs:
  • Researched information to solve customer service problems.
  • Address complaints from customers concerning billing or service problems; refers complaints of service failures to designated departments for investigation.
  • Resolved product or service problems by clarifying customers' complaint and recommending the best solution for the problem.
  • Resolve product or service problems by clarifying the customer s complaint and determining the cause of the problem.
  • Handle a wide variety of calls, identify service problems and initiate appropriate action to resolve problems.
  • Demonstrated knowledge of liable service problems through identification, troubleshooting, and resolution of problems.
  • Resolved product or service problems, answered client inquiries, great at trouble shooting.
  • Recorded and verified customer information, service problems and created service work orders.
  • Resolved customer complaints and service problems in a professional and timely manner.
  • Resolved product or service problems by clarifying the customer's complaint.
  • Resolved product or service problems and followed up to ensure resolution.
  • Listened to complaints and found solutions to operational or service problems.
  • Resolve conflict, product, and service problems seamlessly with professionalism.
  • Resolve service problems by clarifying the customer's complain.
  • Resolved product and service problems and confirmed corrections.
  • Answered incoming phone calls for customers with questions about their TV service Did basic troubleshooting for customers with service problems
  • Processed incoming calls for service appointments Trouble shooting for service problems Overland Park, KS
  • Reported service problems to the IT department.
  • Helped customers resolve phone service problems Processed credit card and check transactions Set up payment arrangement for customers
  • Informed customers about product and services Created and maintained customers accounts Resolved product or service problems customers had Inventory control

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221 Service Problems Jobs

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30. Medicaid
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low Demand
Here's how Medicaid is used in Customer Service Representative jobs:
  • Provided knowledgeable responses to telephone inquiries about Medicare and Medicaid policies and procedures in a courteous and professional manner.
  • Managed collections and insurance claims dealing with private insurance and Medicare/Medicaid.
  • Screen Medicare and Medicaid members to determine eligibility for State assistance.
  • Educate members on additional benefits offered through Medicaid.
  • Communicated with insurance companies medicare, medicaid, anthem blue cross blue shield and kaiser requesting explanation of benefits.
  • Worked with Medicaid and Medicare customers assisting with finding doctors, referrals, transportation from various insurance providers.
  • Submit referrals to other agencies such as Social Security, Medicaid, and other government agencies.
  • Educate members in use of NET services as well as medicaid guidelines in reference to transportation.
  • Provide information about Medicaid and other assistance programs in which the beneficiary may qualify for.
  • Maintained a current understanding of Medicaid and related services for low income consumers.
  • Provide information to members that have trips scheduled through their Medicaid Managed care.
  • Served as client representative for State of Texas, Medicaid and Medicare programs.
  • Have a thorough understanding of HFS policies and familiarity with Illinois Medicaid.
  • Attend calls from members of the Medicaid program in P.R.
  • Open Knowledge of New Jersey Medicaid Management system.
  • Answered incoming calls for Medicare/Medicaid prescription plan Resolved any issues concerning Medicare's prescription plan
  • Pre-qualified consumers for Medicare or Medicaid coverage based on their state or residence.
  • Assist with Illinois Medicaid Provide minor billing information Review Medicaid case documents
  • Enrolled members in Medicaid plans via (NMMIS system) Abided with the HIPAA laws when speaking to members
  • Helped with many different insurance companies Medicare, Medicaid BCBS, Aetna etc

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220 Medicaid Jobs

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31. Accurate Information
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low Demand
Here's how Accurate Information is used in Customer Service Representative jobs:
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information, using the highest quality customer service.
  • Facilitate prior authorization reviews by reaching out to doctors to provide accurate information as requested.
  • Give prompt and accurate information to customers regarding account information and credit questions.
  • Respond to order inquiries by providing accurate information on pricing and availability.
  • Experience providing accurate information on current billings involving gas and electric.
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information
  • Provided consistent high quality service and accurate information to customers.
  • Provide accurate information to parents and students regarding housing policies.
  • Provided accurate information to customer inquiring about billing issues.
  • Provided customers accurate information in reference to mortgage accounts.
  • Followed company guidelines to help customers acquire accurate information.
  • Addressed customer inquiries with timely and accurate information.
  • Interacted with customers to provide accurate information in response to inquiries, concerns, and disputes about all products and services.
  • Provide accurate information to customers, and accurately book loads into company computer systems for drivers to be dispatched on.
  • Operate multiple systems to provide accurate information in a prompt professional and timely manner.
  • Use a multitude of tools to find the most accurate information for our customers.
  • Provided prompt, courteous, accurate information and service to all customers/departments.
  • Update accounts with most accurate information, if the situation arises.
  • Handle customer's inquiries by giving accurate information to customer.
  • Scheduled members coaching sessions - Promote the program and example how it will work for the member - Document accurate information

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84 Accurate Information Jobs

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32. Additional Services
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low Demand
Here's how Additional Services is used in Customer Service Representative jobs:
  • Resolve customer issues accurately and efficiently including billing inquires, adding additional services and providing routine technical support.
  • Promote awareness of AAA products/services by recommending additional services to our members.
  • Identified opportunities at every level and presented additional services to existing customers.
  • Responded to an average of 2000 calls per month from customers regarding tracking, purchasing, and requests of additional services.
  • Make sales attempts on every call for additional services or products that would meet customer need based upon probing.
  • Solicited services and secured new customers and persuaded existing customers to get new and or additional services and products.
  • Provide customer service, Solicit sale of new or additional services or products and Collect deposits or payments
  • Assisted in checkout of customers and offered a variety of additional services that the portrait studio offered.
  • Advised customers of additional services, such as cable, internet and/or digital phone.
  • Meet and exceed goals for sales, promoting and adding additional services and incentives.
  • Offer additional services for appliance insurance or locking in rates for gas therms.
  • Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Motivated customers to upgrade their plans and buy additional services.
  • Sell additional services by recognizing opportunities to up sell accounts.
  • Leverage and offer additional services to meet sales goals.
  • Solicit sales of new or additional services or products.
  • Resolve service issues and shared benefits of additional services.
  • Solicited sale of new and additional services.
  • Serve as liaison between the customer and various brokers Solicit sales of new or additional services.
  • Sell additional services through conversation Educate customers on services which are recommended for their vehicle, increasing sales.

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1 Additional Services Jobs

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33. Appropriate Information
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low Demand
Here's how Appropriate Information is used in Customer Service Representative jobs:
  • Appropriate information may include preparation of periodic reports/data, information, summaries and submits to management with appropriate documentation.
  • Received all incoming service calls and correctly obtained appropriate information from customers in an efficient and timely manner.
  • Listen attentively to caller needs ensuring accurate and appropriate information is provided.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Resolve customer complaints by giving accurate and appropriate information.
  • Navigated in a Windows-based system through a series of databases in order to access the appropriate information to service the customer.
  • Provided accurate and appropriate information to SBC customers about there service and any questions also up date accounts
  • Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
  • Give accurate and appropriate information to meet customers' needs and resolve complaints.
  • Answer phones and obtain appropriate information and transfer calls as necessary.
  • Entered mail order prescriptions and verified the appropriate information.
  • Provided accurate and appropriate information in response to customer inquiries about their current insurance coverage and copay amounts.
  • Scheduled Clients for state board exam for professional licenses Provided accurate and appropriate information in response to customer inquiries.
  • Improved customer ratings by 30%.Provided accurate and appropriate information in response to customer.
  • Maintained supervision of floor activities Responsible for answering incoming calls in behalf of the client Provided accurate and appropriate information to callers
  • Provided accurate and appropriate information in response to customer inquiries and made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.
  • appropriate information in response to customer inquiries.Ran reports and supplied data to fulfill customer report.
  • Provided accurate and appropriate information within the company's "scope" of customer service.
  • Provided accurate and appropriate information in regards to customer inquiries and in a timely fashion.

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331 Appropriate Information Jobs

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34. Company Policies
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low Demand
Here's how Company Policies is used in Customer Service Representative jobs:
  • Provided information and performed a variety of duties within the Customer Care Department consistent with departmental and Company policies and procedures.
  • Processed customer payments and solved customer problems within company policies and guidelines.
  • Collaborated with management to ensure company policies meet customer satisfaction.
  • Provided information to customers about company policies and services.
  • Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures.
  • Delivered excellent customer service and support skills to clients and strictly adhered to all company policies and procedures.
  • Assist with placement of orders, refunds, or exchanges and advising of company policies and information.
  • Handle calls in a timely and professional manner and in accordance with company policies and procedures.
  • Provide the highest levels of client serve in accordance with company policies and procedures.
  • Be familiar with State Farm privacy agreements, company policies, and state laws.
  • Maintain up-to-date knowledge of company policies, regarding payments, returns, and exchanges.
  • Ensured that all cash functions were met and maintained with accordance to company policies.
  • Use my company policies to make business decisions based on customers concern.
  • Interpret and communicate work procedures and company policies to staff.
  • Understand and follow all processes and adhere to company policies.
  • Make freight delivery appointments, as required Comply with all applicable laws/regulations, as well as company policies/procedures
  • Develop and maintain a professional relationship with customers Comply with all company policies and procedures
  • Provided customized employee training on company policies and product/account knowledge.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Achieved high scores on "Employee Assessment" of company policies, operations, and procedures.

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460 Company Policies Jobs

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35. Ensure Resolution
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low Demand
Here's how Ensure Resolution is used in Customer Service Representative jobs:
  • Utilize contact tracking functionality to follow up on open inquiries/calls to ensure resolution is achieved within agreed upon standards.
  • Provided technical assistance for connectivity and dial up networking, troubleshooting and following up to ensure resolution of problems.
  • Followed up with all end-users to ensure resolution, completion, and ultimately customer satisfaction.
  • Followed up with customers to ensure resolution and satisfaction.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Resolved customer service issues and explained the best solution to solve problems; following up to ensure resolution.
  • Clarified client's complaints, determined the cause of the problem, and followed-up to ensure resolution.
  • Resolved product or service problems by clarifying customer's complaint; follow up to ensure resolution.
  • Answer incoming telephone calls, identify and assess customers' needs to ensure resolution.
  • Work with customers and internal plants to ensure resolution of any manufacturing issues.
  • Provide appropriate solutions and alternatives; then follow up to ensure resolution.
  • Escalated complex issues to the appropriate resources to ensure resolution.
  • Followed up at all times to ensure resolution.
  • Follow each issue to ensure resolution.
  • Followed up to ensure resolution.
  • Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Expedited corrections or adjustments in payments Followed up to ensure resolution.
  • Managed front line customer complaints and escalated to the supervisor on duty as needed to ensure resolution and customer satisfaction.
  • Followed up on all issues to ensure resolutions in timely manner, and communicated solutions to cutomers as necessary.
  • Document, track, monitor and follow up on problems/inquiries to ensure resolution in a timely manner.

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165 Ensure Resolution Jobs

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36. POS
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low Demand
Here's how POS is used in Customer Service Representative jobs:
  • Position also involves working cooperatively with management staff, other Home Depot employees and external contractors.
  • Maintained a positive demeanor in interactions with both internal and external customers and constituents.
  • Managed/maintained register operation, balancing, deposits and depository records.
  • Demonstrate positive and cooperative behavior with customers and coworkers.
  • Reason for leaving: Temporary position
  • Assist customers with their banking needs, deposits, cashing checks, withdrawals and cash advances.
  • Worked directly with manufactures regarding possible issues with orders or any potential changes with orders.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Post all funds received daily (payments, escrow funds, etc).
  • Volunteered to create Facebook posts and copy for ads and website.
  • Create Facebook posts, write and proofread copy when necessary.
  • Responded to client needs in a positive and timely manner.
  • Receive payments and post amounts paid to customer accounts.
  • Adhere and exceeded daily call goals of position.
  • Post payments and deposits to the proper account.
  • Possess excellent social networking skills.
  • Processed lockbox payments, including deposit preparation and daily report transmission.
  • Handled account receiveables; cash deposits, general ledgers and payment corrections.
  • Processed cash deposits and posted payments Trained and developed new employees
  • Called possible customers to inform them of energy source alternatives Discussed alternatives and cost implications Closed the sale

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5,470 POS Jobs

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37. Customer Grievances
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low Demand
Here's how Customer Grievances is used in Customer Service Representative jobs:
  • Gained skills in payment collections/deposits, record keeping, and customer grievances for this leading provider of technology-driven, voice-oriented solutions.
  • Record or obtain details of complaints and refer unresolved customer grievances to designated departments for further investigation.
  • Referred unresolved customer grievances to designated departments for further investigation where agent resources could not help.
  • Directed unresolved customer grievances to designated departments for further investigation, and resolution.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Confer with management for further investigation about unresolved customer grievances.
  • Refer unsolved customer grievances to correct department.
  • Referred unresolved customer grievances for further investigation.
  • Refer unresolved customer grievances to designated departments.
  • Investigated and resolved customer grievances.
  • Handle customer grievances, and issue management reports on outstanding service issues and corrections as needed.
  • Handle customer grievances and collect payment for goods and services rendered.
  • Point of contact for customer grievances, concerns and general questions.
  • Handled all customer grievances and provided customer service.
  • Resolved customer grievances and trained employees.
  • Referred unresolved customer grievances to designated departments for further investigation Accurately documented, researched and resolve customer service issues.
  • Referred unresolved customer grievances to designated departments for further investigation Acted professionally and patiently when addressing negative customer feedback.
  • Managed and resolved customer grievances consistently Processed large volumes of orders, forms and applications on a daily basis
  • Responded to customer grievances concerning insurance needs in a timely manner.
  • Refer unresolved customer grievances to designated departments for further investigation.Bring customers debt up to date on accounts.

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38. Billing Complaints
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low Demand
Here's how Billing Complaints is used in Customer Service Representative jobs:
  • Referred unresolved customer grievances to designated department for further investigation in an effort to resolve customer's service and billing complaints.
  • Handled invoice billing complaints and discrepancies, researched and reconciled customer accounts/invoices to assure account and timely billing.
  • Resolved customer service or billing complaints by exchanging merchandise.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, adjusting bills and reconciliation of credit.
  • Resolved customer service and billing complaints by performing activities such as deferments, credit reanalysis, adjusting bills and due dates.
  • Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Resolved customer service or billing complaints by refunding money, adjusting bills and offering credit Determined possible causes of customer complaints.
  • Position required an excessive amount of patience and a high ability to resolve customer billing complaints and issues.
  • Resolved customer service or billing complaints by exchanging merchandise, refunding money, adjusting bills and offering credit.
  • Resolved customers' service or billing complaints by performing activities such as billing research or adjusting bills.
  • Resolve customers' service or billing complaints and corrected any discrepancy on leases.
  • Resolved member's billing complaints, pending claims, and Prescription rejections.
  • Provide customer service through resolution of customer's service or billing complaints.
  • Resolve customers' service or billing complaints by performing billing adjustments.
  • Resolved customer's billing complaints by adjusting bills if necessary.
  • Resolved customers' service or billing complaints.
  • Resolved delinquent charges and billing complaints.
  • Determined what medications were covered by insurance, notified customers of claim investigation results, resolved customer service or billing complaints.
  • Confer with customer by telephone Provide information about products and services Collect deposits and payments Resolve customers' service and billing complaints
  • Resolved customer service or billing complaints by exchanging mdrchandise, refunding m9ryy' adjusting bills.and offering credit.

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70 Billing Complaints Jobs

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39. Scheduling Appointments
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low Demand
Here's how Scheduling Appointments is used in Customer Service Representative jobs:
  • Front desk receptionist -- Responsible for scheduling appointments, handling client communications and notating all interaction in respective patient medical history.
  • Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products and scheduling appointments.
  • Performed routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining files electronically and paper.
  • General administrative duties include telephone calls, correspondence, memos, scheduling appointments and travel arrangements.
  • Facilitate scheduling appointments for medical services.
  • Provided customer service to customers in need of assistance with their billing, information on their products and scheduling appointments.
  • Call center representative, answering phones, scheduling appointments for service, general company knowledge, working with computers.
  • Assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products.
  • Operate telephone switchboard, screened, forward calls, providing information, taking messages and scheduling appointments.
  • Operate telephones including: providing information, taking messages, and scheduling appointments.
  • Assist customers with scheduling appointments and any information they may need.
  • Assist with scheduling appointments for technicians to best meet their schedule.
  • Handle customer accounts, cash transactions, scheduling appointments.
  • Worked for College Board, scheduling appointments.
  • Handled inside sales and scheduling appointments.
  • Assist officers with scheduling appointments.
  • Answered multiple phone lines and multi-tasked inputting data, internet research as well as scheduling appointments.
  • Assume all office dutes, customer service duties, billing, scheduling appointments and handle all sales marketing.
  • Answered phones Customer service Data Entry Scheduling Appointments
  • Answered phones helping customers with pricing , rescheduling appointments , late arrivals , questions about our products.

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48 Scheduling Appointments Jobs

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40. Powerpoint
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low Demand
Here's how Powerpoint is used in Customer Service Representative jobs:
  • Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential students.
  • Trained co-workers on managing disputes using PowerPoint presentation and handouts.
  • Maintained Technology MS Office (Word/Excel/PowerPoint), Automotive Industry Software (Dealer Socket/Auto Alert/UCS/CRM) and Social Media Delivery Systems.
  • Worked daily with MS Office Word, Excel, PowerPoint and outlook to organize data for supervisor and customer inquiries.
  • Staff member training in Excel, Word, PowerPoint, Outlook, Onyx CRM and other web applications.
  • Worked with components of Microsoft Office (Word, Excel, Outlook and PowerPoint).
  • Experienced use in Microsoft Outlook and Microsoft Office - Word, Excel, PowerPoint.
  • Utilized Microsoft Application such as Excel, Word, PowerPoint, etc.
  • Used Excel and PowerPoint in the computer system.
  • Use Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.)
  • Used multiple Computer programs like Microsoft Word, Excel and Powerpoint to help customers understand our credit expectations.
  • Used demographic screens Entered insurances, general filing, proficient in Microsoft Word, PowerPoint, and Excel
  • MAJOR SKILLS Technically proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Experience with Microsoft Word, Excel, PowerPoint, and Outlook Assisted create/manage/edit customer accounts.
  • Answer students inquiries, type documents using Microsoft word, and powerpoint.
  • Use of Microsoft Excel and Powerpoint.
  • Provided hardware and software IT support including executing special projects using Powerpoint/Excel/Publisher.
  • Experience Obtained: Skilled in Microsoft Office Learned the features of Word, Excel, and PowerPoint Can create documents
  • Sell products to customers Computer skills Microsoft Word, Excel, PowerPoint Customer friendly
  • Work with microsoft excel, powerpoint, word, and etc.

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78 Powerpoint Jobs

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41. Purchase Orders
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low Demand
Here's how Purchase Orders is used in Customer Service Representative jobs:
  • Processed domestic and direct import customers purchase orders.
  • Generated purchase orders and acknowledgments.
  • Receive and type purchase orders, purchase requisition, petty cash, and payment request by check documents for Engineering Manager.
  • Processed purchase orders and prepared local and international shipments via UPS, FedEx, USPS and DHL.
  • Submit purchase orders of hotel supplies for maintenance of hotel chillers, boilers, swimming pools.
  • Process incoming written and/or verbal purchase orders from high end restaurants/hotels and small business owners.
  • Obtained purchase orders to receive payment for work performed by the company's installers.
  • Entered and tracked purchase orders from receipt of order through manufacturing to delivery.
  • Receive and enter client purchase orders into MFG/Pro and other company databases.
  • Created and Receipted Purchase Orders for steel materials needed for production.
  • Drafted over 5,000 purchase orders and updated spreadsheets with account information.
  • Fax, copy, scan and filed purchase orders and invoices.
  • Follow up on all open purchase orders and customer orders.
  • Used SAP system to create Purchase orders and follow up.
  • Handle all claims and purchase orders for customers efficiently.
  • Issued purchase orders, created Bills of Lading.
  • Audited and processed invoices and purchase orders.
  • Key Accomplishments: * Reviewed all purchase orders from various Universities and schools.
  • Worked with SAP Processed and ensured accuracy of 300 Purchase Orders monthly.
  • Process purchase orders and vouchers Responsible for Point of Sale Triadvantage Credit Services Inc.

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91 Purchase Orders Jobs

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42. Bank Deposits
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low Demand
Here's how Bank Deposits is used in Customer Service Representative jobs:
  • Prepared all daily bank deposits confidently.
  • Bank deposits and shredding, Entering Home and Auto Applications, Policy Center Applications, Brokerage, and American Modern Policy's
  • Cash Control- Handling daily customer checks/ cash coming in and out, preparing daily bank deposits including branch expenses/petty cash.
  • Worked the front office answering phones, greeting customers, filed, bank deposits, faxing
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Verified daily cash drawer, made bank deposits and collections on NSF checks as needed.
  • Cash handling, auditing files, and daily bank deposits consistently.
  • Reconciled drawers at end of shift and prepared bank deposits.
  • Handle large volumes of cash daily and made bank deposits.
  • Supervised and participated in cash handling and bank deposits.
  • Cashier, bank deposits, money gram forms.
  • Balanced cash registers and composed bank deposits.
  • Handled making weekly bank deposits.
  • Cash handling and bank deposits.
  • Provided professional hospitality and customer service to accommodate all guest needs Handled sales and daily bank deposits.
  • Input data Performed general office duties including reconciling returns, photocopying, billing, filing, and preparing bank deposits.
  • Typed Policies, Handled bank deposits, Answered phones, Assisted customers, Helped leasing agents with various tasks.
  • Processed purchase orders, acknowledgments Cash receipts, prepared merchant bank deposits and Accounts Receivables
  • bank deposits, safe and drawer balancing Ensure stellar customer service and uphold company policy and procedures at all time
  • Prepared bank deposits and performed clerical duties Answered multi-line phone Reconciled accounts

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5 Bank Deposits Jobs

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43. Directv
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low Demand
Here's how Directv is used in Customer Service Representative jobs:
  • Retained customer by assisting them with questions about their bill, their program options, bundling and upgrading their DIRECTV products.
  • Take all Inbound customer service and sales calls for Dish Network & DirecTV.
  • Changed and updated customers program packages for their satellite (DirecTV services).
  • Helped customers with their DirecTV bill and other basic issues.
  • Developed innovative ways to sell DirecTV service to customers.
  • Assisted inbound calling customers of DirecTV with their accounts.
  • Assisted customers with their DirecTv concerns via telephone.
  • Handled calls with potential customers wanting to purchase DirecTV
  • Assisted inbound Directv customers with troubleshooting equipment as well as assist setting service calls and order replacement equipment.
  • Case Management take inbound and make outbound calls to Directv customers to solve their technical issues.
  • G:NET is an Internet Service Provider MegaTV is a local DirecTV provider.
  • Handled day-to-day call flow with customers in assisting with technical issues with Directv equipment.
  • Add and change DirecTV programming packages.
  • Handled sales for Centurylink internet and phone service, Directv, and Verizon Wireless services for the western United States.
  • Assist Directv customers in all their problems or needs regarding their service and also selling promotions for Directv.
  • Answer telephones for DIRECTV Except payments over the phone Restore and Disconnect services.
  • Pay rate: $9.44/hour Sub-employer: DirecTV Inbound and outbound call center.
  • Handled Directv , Wireless, and U-verse services.
  • Provided technical support for DIRECTV customers Handled all billing information Helped customers with ordering new equipment and upgrading their programming Deescalated calls
  • helped customers with there at&t accounts and directv.

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6 Directv Jobs

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45. Hipaa
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low Demand
Here's how Hipaa is used in Customer Service Representative jobs:
  • Provided detailed & accurate information regarding claim status & plan guidelines, Maintained confidentiality by following all federal HIPAA regulations
  • Followed HIPAA guidelines when collecting and entering client information into database.
  • Adhered to strict HIPAA regulations for customer confidentiality and identity protection.
  • Maintain confidentiality per HIPAA guidelines.
  • Perform quality control procedures on all potential policyholder's paperwork and ensure any release of information requests is HIPAA compliant.
  • Adhere to the HIPAA and Privacy Act as it relates to the confidentiality of information released.
  • Followed the HIPAA policy set forth for each member and provider before releasing any information.
  • Adhere to HIPAA and other federal and state laws related to privacy and security.
  • Ensured compliance with HIPAA laws, hospital procedures, and confidential document handling.
  • Followed HIPAA rules and regulations for the identity verification process on each call.
  • Uphold and reinforce compliance with hospital policies and federal regulations such as HIPAA.
  • Adhered to all HIPAA regulations regarding the release of confidential medical information.
  • Verify HIPAA on every call and correct any demographic changes if needed.
  • Ensured HIPAA compliance, maintained patient privacy and confidential patient information.
  • Maintain a secure and paperless environment compliant with HIPAA laws.
  • Ensured all communications were HIPAA-compliant and conforming to client protocol.
  • Followed regulatory laws and practices covered by HIPAA.
  • Access personal information protected by HIPAA laws.
  • Complied with all HIPAA Compliance regulations.
  • Provided healthcare professionals with patient information and benefits while upholding strict HIPAA guidelines.

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133 Hipaa Jobs

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46. General Questions
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low Demand
Here's how General Questions is used in Customer Service Representative jobs:
  • Assisted customers with complaint resolution, returns and general questions regarding merchandise.
  • Assisted customers with general questions regarding service for furniture
  • Answered incoming calls, reservations, rate quotes, general questions and answers, provided information and resolution for customers.
  • Answered telephone inquiries in response to general questions, customer applications, requests or other issues.
  • Answered the phone and helped customers with their student accounts or general questions about the university.
  • Answer telephones, assist customers with general questions, work orders and set up new service.
  • Acted as intermediary between the company and the customer with regard to handling general questions.
  • Assisted customers with placing orders, general questions, billing, and account information.
  • Assist customers over phone with general questions and inquires regarding contract for services.
  • Answer phone calls, answer general questions, customer satisfaction, use a computer
  • Assisted with general questions and concerns about the services and products available.
  • Advise retirees and active employees with general questions regarding retirement and Medicare.
  • Handled the IBM General Services line for general questions and directions for IBM
  • Assist with all general questions they may have with service.
  • Assisted customers in purchasing tickets and general questions.
  • Answer general questions or concerns for customers.
  • Assisted Customer with general questions.
  • Assisted consumers with tax, health insurance, and general questions regarding the Affordable Care Act for the Federal Marketplace.
  • Answered general questions about Medicare * Provided referrals, transferred calls, ordered print material for clients * Operate office equipment
  • Job Responsibilities Include: Enroll callers Answer general questions Process Health Care claims Process Dependent Care claims Meet quality and quantity standards

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257 General Questions Jobs

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47. ATM
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low Demand
Here's how ATM is used in Customer Service Representative jobs:
  • Maintain a commitment to continually enhance a uniquely exciting atmosphere for guest experience; and always consistently providing friendly high-end service.
  • Verify information on ATM/debit card applications to the information in customer database.
  • Assisted providers with treatment plans for patients checking CDT/CPT codes to ensure that services are rendered per ADA/AMA guidelines.
  • Provided world-class customer service while maintaining a professional atmosphere to ensure the needs of clients & patients were met.
  • Entrusted with making certain the ATM is available for all customers, and trouble shooting when there are issues.
  • Assist in settlement of ATM, Penny Arcade, money orders, certified checks and cashier's checks.
  • Maintain an atmosphere of enthusiastic customer service awareness with an emphasis on fast, friendly and courteous customer service
  • Interact with customers to create a friendly atmosphere; is attentive to the needs of customers.
  • Balanced cash vault and ATM, and processed incoming and outgoing vault cash and postal mail.
  • Update the system with messages regarding ATM/debit cards and service charge rebates.
  • Maintained a positive atmosphere in the store by providing excellent customer service.
  • Assisted Customers with balance inquires, and ATM debit card transactions.
  • Process lock-box daily mail, incoming checks and ATM applications.
  • Perform monthly audits to tellers, vault and ATM.
  • Design consultant of custom window treatments.
  • Worked in a professional retail atmosphere.
  • Followed up with patients treatments.
  • Dial America Telesales Representative Mahatma,NJ
  • Audited ATM and Vault and maintained and filed all safety deposit box auditing procedures.
  • Trained 6 new employees.Closing Procedures, Atm Balance, Branch Balancing, Closing operation procedures

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159 ATM Jobs

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48. Service Information
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low Demand
Here's how Service Information is used in Customer Service Representative jobs:
  • Provided product and service information to members, and identified opportunities to maintain and increase member relationships.
  • Provided customer service support and performed daily verification/data entry of invoices, sales, and service information.
  • Provided customers with product and service information and when needed directed customers to appropriate resources.
  • Answered all customer calls professionally and provided accurate product and service information.
  • Maintained Telephone Customer Service information on computer system regarding Health Insurance
  • Utilize resources efficiently to provide accurate product and service information.
  • Provided customers with product and service information.
  • Provided expert product and service information.
  • Provide product or service information to assist customers in making a decision about a product to buy and generate sales leads
  • Provide customers with product and service information, entering/ updating clients account, process orders, forms and applications.
  • Provided customers with product and service information as well as up sell products and services.
  • Provided clients with product and service information, and assisted them with forms and applications.
  • Serve Customers by providing product and service information; resolving product and service problems.
  • Provide customer with product and service information Assist in other departments throughout the store
  • Provide customer with product and service information Transfer customer to appropriate staff.
  • Provided customers with product and service information upon their request.
  • Assist customers by providing product and service information.
  • Provided service information by phone and online.
  • Provide customers with product and service information Enter new customer information into system.
  • Job Responsibilities: Included serving customers by providing product and service information; scheduling service.

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314 Service Information Jobs

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49. Personal Information
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low Demand
Here's how Personal Information is used in Customer Service Representative jobs:
  • Receive customer inquiries regarding credit card, terminal statements while protecting credit card and personal information.
  • Assisted clients with verifying and submitting personal information for eligibility for leasing a loan.
  • Included account consolidations, cancellations and personal information updates.
  • Input personal information for credit application for wireless services.
  • Verified personal information and entered personal information into system.
  • Handled confidential financial and personal information appropriately.
  • Verified personal information for customer's security.
  • Updated customer personal information in the database.
  • Perform data entry to capture consumers personal information
  • Verified customers' personal information.
  • Updated payment and personal information.
  • Received training in cash management data systems in order to manage payouts, payments, and customer personal information.
  • Research on accounts, input new insurance information, new personal information as well as handle escalated calls.
  • Acted as a liaison for a customer's personal information (e.g., license, credit cards).
  • Verified that the customers billing and personal information were correct and current.
  • Take customers personal information and store it in our data base.
  • Key entry of verified sales of customers personal information.
  • Update personal information, request changes.
  • Assisted consumers on options for healthcare coverage, confirmed their personal information.
  • Review, receive & process donations Record political opinions from donors Input, update & revise donor personal information

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21 Personal Information Jobs

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50. Alternative Solutions
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low Demand
Here's how Alternative Solutions is used in Customer Service Representative jobs:
  • Account management duties including contacting customers on passed due accounts and providing alternative solutions in bringing the customer current
  • Resolved problems by clarifying issues; submitting escalations if necessary, researching and exploring answers all alternative solutions
  • Managed transactions and offering alternative solutions with the objective of retaining customers' business.
  • Offered alternative solutions when appropriate with the objective of retaining customers in conflict resolution.
  • Applied problem-solving and alternative solutions approach to manage and resolve escalated customer concerns.
  • Resolve customer issues and complaints by exploring and implementing alternative solutions.
  • Offered alternative solutions as necessary to ensure customer retention and satisfaction.
  • Resolve customers problems by providing answers and alternative solutions.
  • Offered alternative solutions to help maintain customer relations.
  • Retained customer's business by offering alternative solutions.
  • Collaborate and explore alternative solutions to complex problems.
  • Assist customers in finding alternative solutions.
  • Offer alternative solutions where appropriate with the objective of retaining the customers business, while keeping with company policies and procedures.
  • Presented alternative solutions (Repayment Plans, Short Sales, Deed in Lieu of foreclosure).
  • Secured collection of accounts and advised clients of alternative solutions to meet their obligations.
  • Offer alternative solutions where appropriate with the objective of retaining customer's business.
  • Offer alternative solutions, where needed, to increase customer retention.
  • Research and explore alternative solutions to customer s inquiries.
  • Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Provided information to appropriate departments Evaluated disputes between customer opinion and company actions and explored alternative solutions to resolve disputes.

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139 Alternative Solutions Jobs

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Customer Service Representative Jobs

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20 Most Common Skills For A Customer Service Representative

Customer Service

30.6%

Phone Calls

13.1%

Data Entry

7.1%

Technical Support

5.3%

New Accounts

5.0%

Credit Card

5.0%

Insurance Companies

3.1%

Internet

3.1%

High Volume

2.9%

Account Information

2.7%

Customer Orders

2.6%

Payment Arrangements

2.6%

Customer Information

2.5%

Communication

2.4%

Product Knowledge

2.4%

Medicare

2.2%

Trouble Shooting

2.1%

Sales Floor

1.8%

Billing Issues

1.8%

CSR

1.7%
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Typical Skill-Sets Required For A Customer Service Representative

Rank Skill
1 Customer Service 24.3%
2 Phone Calls 10.4%
3 Data Entry 5.7%
4 Technical Support 4.2%
5 New Accounts 4.0%
6 Credit Card 4.0%
7 Insurance Companies 2.5%
8 Internet 2.4%
9 High Volume 2.3%
10 Account Information 2.1%
11 Customer Orders 2.1%
12 Payment Arrangements 2.0%
13 Customer Information 2.0%
14 Communication 1.9%
15 Product Knowledge 1.9%
16 Medicare 1.7%
17 Trouble Shooting 1.6%
18 Sales Floor 1.5%
19 Billing Issues 1.4%
20 CSR 1.4%
21 Billing Questions 1.3%
22 Problem Resolution 1.2%
23 Sales Reps 1.1%
24 New Clients 1.1%
25 Verizon 1.0%
26 Appropriate Changes 1.0%
27 Computer System 1.0%
28 New Customers 0.8%
29 Service Problems 0.7%
30 Medicaid 0.7%
31 Accurate Information 0.7%
32 Additional Services 0.6%
33 Appropriate Information 0.6%
34 Company Policies 0.6%
35 Ensure Resolution 0.6%
36 POS 0.6%
37 Customer Grievances 0.6%
38 Billing Complaints 0.5%
39 Scheduling Appointments 0.5%
40 Powerpoint 0.5%
41 Purchase Orders 0.5%
42 Bank Deposits 0.5%
43 Directv 0.5%
44 Legal Documents 0.5%
45 Hipaa 0.5%
46 General Questions 0.5%
47 ATM 0.5%
48 Service Information 0.5%
49 Personal Information 0.5%
50 Alternative Solutions 0.4%
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66,895 Customer Service Representative Jobs

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