Client Services Representative
Customer service representative job in Lakewood, WA
Are you passionate about delivering outstanding customer service? We're looking for enthusiastic Client Services Representatives! Join SeaTown, and you'll be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience.
As a Client Services Representative, you'll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this is the perfect opportunity for you!
What you'll be doing:
Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
Able to quickly identify the client's request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
Proactively gain and maintain a complete understanding of our portfolio of products and services.
Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts
What we're looking for:
3-5 years of Call Center experience preferred
Weekend availability: 7am - 6pm (8hr or 10hr shifts)
HVAC & Plumbing Industry experience is a plus
Ability to talk and type accurately; typing speed of at least 45 wpm
Dedicated to providing superior client service
Ability to manage multiple priorities within a fast-paced environment
Strong judgment skills to make sound business decisions
Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
Bilingual Spanish is a plus
Consent to a pre-employment background check
Physical Requirements
Regularly required to sit; use hands to handle or feel and type
Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues
Frequently required to reach with hands and arms
Occasionally required to stand, walk and stoop, kneel, crouch, or crawl
May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Benefits
Accrued PTO at 1 hour for every 40 hours worked
40 hours of vacation at 3 years and 80 hours at 5 years
7 Paid Holidays
Medical/Dental/Vision
Health Savings Account
401k with company 100% company match up to 3% and 50% match up to 5%
Prizes and giveaways
Fully stocked break room
Ongoing Training
Onsite Gym !!!!!!!!!!!
Working for a company that values the employees
#SEAP
Pay Range$18-$25 USD
About Seatown:
Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington!
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
Privacy Policy
Inside Sales Representative
Customer service representative job in Bellevue, WA
About Us:
Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and make impactful contributions?
If this is how you see your career, HICC is the place to be!
About The Role:
As Inside Sales Support for HICC Pet, you will work collaboratively with Team Members and your Sales Manager to provide daily coverage in the Pet Specialty Retail Channel by working with Wholesale Accounts, Single Store Accounts, Local Chains, and other accounts that pertain to HICC Pet's Wholesale Strategies. Your key skills will include, but are not limited to, email communication with accounts, frequent follow-ups to secure orders, exceptional communication skills, superior organization, and multi-tasking capabilities.
This is a fantastic career opportunity for exceptional candidates who demonstrate the right enthusiasm, company fit, desire, and commitment to success!
Responsibilities:
Retail & Product Placement
Introduce HICC Pet products into new retail locations.
Launch newly developed products in existing retail accounts.
Educate store managers and staff on product features and benefits.
Wholesale Sales & Account Management
Manage wholesale account growth through inquiries, trade show follow-ups, and new business development.
Maintain strong relationships with existing wholesale clients.
Collaborate with distributors and partners to ensure product flow through the wholesale pipeline.
Sales Strategy & Performance
Work with the Sales Manager to define team goals, budgets, action plans, and timelines.
Analyze sales opportunities and allocate resources to meet or exceed targets.
Communication & Reporting
Provide timely updates and reports to the Sales Manager and team.
Proactively communicate issues affecting sales or customer satisfaction.
Systems & Feedback Coordination
Partner with the Sales Operations Manager to maintain and optimize sales tools and systems (e.g., HubSpot, SharePoint).
Coordinate with the Customer Experience Manager to collect and analyze B2B feedback, including Net Promoter Scores.
Event Participation & Representation
Represent HICC Pet at trade shows, distributor events, and consumer shows.
Work with industry stakeholders at meetings, seminars, and events.
Other duties as assigned.
Requirements:
Bachelor's degree from an accredited institution is preferred.
Minimum of three (3) years of professional experience in a sales role is preferred.
Prior experience in the pet industry or pet retail environment is strongly preferred.
Familiarity with CRM platforms; experience with HubSpot is strongly preferred.
Full proficiency in Microsoft Office applications, including Outlook, Word, Excel, and SharePoint.
Occasional travel outside of the office may be required to attend trade shows, conferences, and industry events.
HICC America Corp. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, color, religion, sex, sexual orientation, gender identity, national origin or age.
HICC America Corp. has adopted a drug-free workplace policy. Working under the influence of drugs or alcohol is not permitted.
Any employment offer from HICC America Corp. is contingent upon the candidate having and maintaining a valid U.S. Work Authorization status throughout employment.
Sewer Service Expert
Customer service representative job in Tacoma, WA
Job Details Harts Tacoma Shop - TACOMA, WA Full Time $70000.00 - $180000.00 Commission Road Warrior Skilled Labor - TradesDescription
At Harts Plumbers, Electricians, and HVAC Technicians, we're more than a company - we're a family. Since day one, we've built our reputation on delivering exceptional plumbing, sewer, electrical, and HVAC services while living by our core values: Service Excellence, Pride of Workmanship, Grow or Die, Whatever It Takes, and Direct with Respect.
Now, we're looking for a Sewer Service Expert who's ready to grow their career, deliver unbeatable customer experiences, and take home top pay.
What You'll Do:
Diagnose sewer issues and create multi-option proposals
Present solutions with confidence using the Harts Service Process
Complete residential sewer service work to the highest standards
Meet performance goals while supporting your team
Pay & Schedule:
Commission-based position (earn 4%-18% per project subtotal)
Expected annual earnings: $70,000-$180,000+
Full-time, Monday-Friday (no weekends!)
Hours between 6:30am - 6:00pm
Why You'll Love Harts:
Medical, dental & vision insurance
401(k) with company match
Paid time off: 2 weeks vacation + 1 week sick + 6 paid holidays
Company vehicle + paid life insurance
Employee discounts, referral bonuses & growth opportunities
A stable, year-round career where hard work = unlimited earning potential
If you're ready to join a team that values your skills and fuels your growth, apply today at hartsservices.com/careers or email *************************.
Harts - We Care More.
Qualifications
What You Need:
Valid driver's license & clean driving record
Sewer service experience preferred (we'll train the right licensed pro)
Strong customer focus and team mindset
Easy ApplyCustomer Support Representative
Customer service representative job in Seattle, WA
We're ALSO, an electric mobility company originally conceived as a part of Rivian. We're a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. Our mission is to inspire everyone to ride ALSO-replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient.
ALSO is seeking a Customer Support Representative that is looking to work in a fast-paced start up environment. Customer Support Representatives will be the first point of contact for customers looking to learn more and purchase transcendental products from ALSO.
What You Will Do
Direct Customer Support
Handle customer inquiries via phone, email, live chat, and social media.
Provide pre-sale support by assessing a customer's needs and guiding them toward the right product and processing orders and payments.
Help customers track orders, manage modifications and cancellations, and process returns and refunds.
Maintain a professional, positive, and empathetic attitude during all interactions.
Manage and resolve customer complaints, escalating to a supervisor when appropriate.
Technical and Product Support
Possess and apply deep product knowledge of ALSO's products to provide solutions.
Troubleshoot and diagnose technical or mechanical issues with ALSO's products.
Educate customers on product features, benefits, and maintenance.
Manage warranty requests and claims via 3rd party platforms.
Internal and Process Improvement Tasks
Coordinate with other departments, such as product, shipping, and sales, to resolve issues.
Communicate customer feedback to internal teams to improve offerings and develop efficiencies.
Proactively follow up with customers to improve their experience.
Develop new ways to engage customers, such as creating new documentation and help center articles.
What You Will Bring
Exceptional Communication: Proven ability to communicate clearly, empathetically, and professionally. This includes excellent listening skills to accurately understand and document customer issues.
Passion for the Product: A personal passion for ALSO's mission and products.
Technical Troubleshooting: Demonstrated ability to learn and apply in-depth product knowledge to diagnose and troubleshoot technical or mechanical issues.
Problem-Solving Skills: Strong critical thinking and problem-solving skills to resolve customer complaints efficiently and effectively.
Customer-Focused Mindset: A natural inclination to put the customer first, prioritizing their satisfaction and overall experience.
Adaptability and Multitasking: The ability to handle a high volume of customer inquiries across multiple channels while remaining calm and composed under pressure.
Team Collaboration: Proven ability to work effectively with colleagues in sales, service, logistics, and product teams to resolve complex customer issues.
Attention to Detail: Excellent organizational skills to maintain accurate records of customer interactions, transactions, and feedback.
Preferred
Experience in a fast paced customer support environment with a D2C brand.
Experience supporting customers with pre-sale and technical support that includes EVs, E-bikes, consumer electronics or similar products.
Experience working with Shopify or a similar ecommerce platform.
The ability to handle contacts across multiple channels including email, chat, and voice.
Clear and concise communication skills with the ability to create a strong feedback loop with internal teams.
The hourly rate for this role ranges from $20 to $27, based on experience and qualifications. This position will begin as a hybrid role based out of our Seattle office (Fremont District), with potential to transition to full-time in office.
Why ALSO.
We're passionate about helping the world find a better way to get there-wherever it is you're headed.
We're located in the heart of Silicon Valley and have brought together a world-class team from some of the biggest brands in the technology, automotive, cycling, outdoor recreation and retail spaces.
Together we're working hands-on to imagine, design and build an entirely new solution to a global set of transportation challenges.
Perks and Benefits
Robust health coverage. Excellent health, dental and vision insurance covered up to 100% by ALSO with FSA & HSA options.
One Medical membership and dedicated insurance advocates.
Rich fertility and family building benefits with Progyny.
Flexible time off.
401(k) match.
Auto-ApplyAirline Customer Service Agent SEA - English/Mandarin Speakers
Customer service representative job in Seattle, WA
Job Description
Must be fluent in Mandarin and English
Pacific Aviation is seeking bilingual Airline Customer Service Agents fluent in Mandarin and English to join our part-time team at Seattle-Tacoma International Airport (SEA) in support of China Airlines. This night shift role is perfect for individuals who enjoy working in international travel, value clear communication, and are passionate about helping others.
With over 25 years of experience partnering with top international carriers, Pacific Aviation is proud to offer a collaborative, inclusive workplace where great service and personal growth go hand-in-hand.
What You'll Do
Welcome and assist passengers through check-in, boarding, and arrival processes
Accurately review travel documents and issue boarding passes
Offer bilingual assistance to travelers with questions or concerns
Communicate clearly with passengers, coworkers, and airline staff
Help maintain a smooth flow of operations in the terminal
Ensure compliance with airline procedures and safety standards
Contribute to a team that thrives on cooperation, respect, and high-quality service
Requirements
What You Bring
Fluency in Mandarin and English (required)
Strong interpersonal and communication skills
Computer skills with accurate data entry
Ability to stay calm and effective in a busy airport environment
Physical ability to be on your feet and move throughout the shift
Legal authorization to work in the U.S.
Must pass a background check and drug test Schedule
Must be available weekends and holidays
Schedule
Part-Time
Must be available weekends and holidays
Must be able to work a 4 to 5 hour shift between the hours of 6pm to 2am
Benefits
Hourly Rate: $ 21.00
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off (PTO)
Paid Training
Uniform Provided
Parking Discount
Referral Bonus
Customer Service Agent
Customer service representative job in Bellevue, WA
Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting rate of
$23.50
.
YOUR ROLE AT SIXT
You ensure a seamless rental experience by verifying customer documents, checking the validity of driver's licenses, and requesting additional documentation when needed d
You assist customers in selecting the right vehicle and handle exchanges when necessary to meet business needs
You offer additional products and services, such as prepaid fuel and toll passes, while addressing any questions or concerns
You finalize rental agreements by confirming documents, adjusting as needed, explaining charges, and providing accurate receipts
You inspect returned vehicles for damages, mileage, and fuel levels, ensure personal belongings are removed, and maintain a clean workstation in line with corporate standards to support efficient operation
YOUR SKILLS MATTER
Education & Experience
You have a high school diploma or GED and at least 1 year of customer service experience
Licenses & Authorization
You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
Computer Skills
You possess basic computer navigation skills and are familiar with Microsoft Office applications
Work Hours & Travel
You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
Uniform & Language
You are willing to wear a company uniform and speaking other languages is a plus
WHAT WE OFFER
Comprehensive Benefits
Package
Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
Paid Time Off & Holidays
Benefit from PTO, sick leave, and receive time and a half for working on public holidays
Employee Assistance Program
Access support whenever needed through our Employee Assistance Program
Exclusive Employee Rentals
Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
Uniform & Perks
Receive a uniform with weekly dry cleaning, always ensuring a professional appearance
Additional Information
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
CALL CENTER REPRESENTATIVE
Customer service representative job in Bellevue, WA
Compensation Range: $18.00-$20.00 / Hour Schedule: Saturday & Sunday 5:30am - 2:00pm About Us: One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About us. Our Legacy)
Culture:
We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
About the Position:
As a call center representative, you'll have the opportunity to connect with a diverse group of individuals over the phone. Your primary focus will be providing exceptional customer service, answering inquiries, and resolving issues promptly. You'll work as part of a dynamic team, and your ability to communicate effectively and efficiently is essential. The position is in-person with a schedule of Sat/Sun 10:00 am - 6:00 pm. Other duties and responsibilities are embodied in our Company's core values as follows:
Accountability
* Take ownership of customer inquiries and issues, ensuring prompt and effective resolution.
* Keep accurate records of customer interactions and follow-up actions.
* Adhere to call center policies, procedures, and quality standards.
* Participate in ongoing training and development programs to improve skills and knowledge.
Family
* Promote teamwork, cooperation, and mutual respect among call center staff.
* Collaborate with team members and supervisors to share insights, best practices, and customer feedback.
* Work together to achieve team and individual performance targets.
* Celebrate achievements and milestones together as a team.
Exceptional Ace Service
* Strive to deliver exceptional service experiences to customers on every call.
* Handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing product or service information.
* Maintain a high level of parking knowledge to effectively assist customers.
* Understand and address customer needs and concerns with empathy and professionalism.
* Continuously seek ways to improve service quality and exceed customer expectations.
Communication
* Communicate with customers in a clear, empathetic, and professional manner.
* Collaborate with colleagues and supervisors to share insights and best practices.
* Escalate complex issues to appropriate departments when necessary and follow up on resolutions.
* Provide feedback on customer trends and issues to improve service.
Profitability
* Record and maintain detailed and accurate customer information and interactions in the CRM system.
* Identify opportunities to maximize revenue through customer retention.
* Contribute to cost-effective operations by optimizing call handling processes.
* Utilize resources efficiently to ensure profitability.
About YOU:
The ideal candidate is a great communicator, has excellent phone etiquette, and is dedicated to delivering top-notch customer service.
Your Qualifications:
* High school diploma or equivalent; some college education preferred.
* Previous customer service or call center experience is a plus.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* Ability to handle high call volumes and stressful situations with patience and professionalism.
* Proficiency in using CRM software and call center technology.
What We Can Offer You for All Your Hard Work:
* Vacation/Sick for full-time and part-time employees
* Holiday full-time and part-time employees
* Discount programs
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: ***************************** describing the accommodation.
Customer Sales & Service Representative
Customer service representative job in Olympia, WA
Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.
We are hiring a full-time creative, resourceful customer service representative (CSR) in Olympia, WA. In this role, you will provide professional and timely support to our sales team and customers. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in.
Why join us?
Applied is listed as one of the World's Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service!
In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy:
A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country
Professional development and training
Great work / life balance
Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice
Join a local team with company backing
What you'll do:
In our fast-paced team environment, you will partner with our customers and Account Managers to find products and services, solve customer needs, and build ongoing positive business relationships.
Customer inquiries, quotes, order processing, expediting / returns
Sourcing parts
Assist in generating sales
Help in the stockroom as needed
Qualifications:
1+ year customer service or inside sales, mechanical or maintenance experience. Industrial distribution or parts counter environment preferred
Attention to detail
Written and verbal communication skills, including English grammar
High school diploma or equivalent
Must be able to lift up to 50 lbs.
Valid driver's license & clean driving record (MVR)
In accordance with applicable wage transparency law requirements, the typical estimated total compensation for this position is $20-$23/hr depending on experience plus potential bonus opportunities. Bonus amounts can be tied to company, location and/or individual performance, but no specific amount is guaranteed. All full-time associates are eligible for typical employment benefits expected from an industry leader (including Medical, Dental, Vision, 401K, life insurance, time off, employee assistance, etc.).
Come for the job. Stay for the career. Apply for immediate consideration!
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Auto-ApplyCustomer Service Representative
Customer service representative job in Auburn, WA
WASHINGTON HVAC SERVICES YOU CAN TRUSTYellowstone Local is proud to represent ALLRED, an industry leader in HVAC services.
If you're the type who thrives in a fast-paced environment, enjoys solving problems, and takes pride in being the backbone of a team's success, this is your kind of role. With over 12 years of proven success, ALLRED has built a reputation for exceptional service and an employee-first culture. This isn't just another customer service job; it's your chance to step into a high-impact position where your coordination skills and attention to detail directly influence how smoothly our field operations run.
What's in it for You?
Pay Range: $18 - $25 per hour
Schedule: Full-time with rotating Saturday shifts
Benefits: Medical, dental, and vision coverage
Career Path: Real advancement opportunities within the HVAC industry
Tools for Success: Hands-on training, strong team support, and resources to help you excel
Why You'll Love It Here
A culture that genuinely values people and encourages teamwork
A forward-thinking HVAC operation focused on quality and efficiency
Clear opportunities to grow your skills and develop professionally
A supportive environment built on trust, reliability, and collaboration
Your New Role
You'll be a key player in keeping daily operations running smoothly. Your coordination skills will help ensure technicians stay on schedule, parts reach the right locations, and customers feel supported from start to finish.
Dispatch HVAC technicians to service locations
Source and track OEM parts for ongoing jobs
Coordinate deliveries to job sites with designated runners
Manage scheduling for repairs and membership maintenance visits
Maintain and organize the Membership Database
Document project details and service updates with accuracy
Location: Auburn, Washington
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
1-2 years of experience in a call center or customer service role
Strong verbal and written communication skills
Excellent organizational and multitasking abilities
Detail-oriented with a proactive, problem-solving approach
Positive attitude and willingness to learn
Coachable and adaptable in a fast-paced environment
HVAC industry experience or dispatching experience is a strong plus
Familiarity with ServiceTitan is a bonus
Must be authorized to work in the U.S.
Available for a rotating Saturday schedule
ALLRED is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #orange
Call Center Representative
Customer service representative job in Seattle, WA
Job Description
Call Center Representative Luxury Bath of Seattle - Seattle, WA Luxury Bath is one of the fastest-growing brands in the acrylic bath remodeling industry. Our mission is simple: to help homeowners fall in love with their bathrooms again by providing beautiful, durable, and maintenance-free bath remodeling solutions. We're looking for sharp, driven people to join our team and grow with us.
We're hiring Call Center Representatives who thrive in fast-paced environments, love talking to people, and want to earn well above a standard hourly wage through performance-based bonuses and commissions. There is no ceiling on commission - your earning potential is entirely in your hands.
Compensation
• $42,000 base salary + significant commission
• Top performers regularly earn $60,000-$80,000+ annually
• Rapid advancement opportunities for strong performers
What You'll Do
• Make and receive calls with homeowners to schedule in-home design consultations
• Confirm and follow up on appointment leads generated from marketing campaigns
• Coordinate schedules with the sales team and keep calendars organized
• Provide excellent customer service and handle objections with confidence
• Hit (and exceed) weekly and monthly appointment goals
What We're Looking For
• Strong communication skills - clear, friendly, and persuasive
• Comfortable working evenings and weekends
• Confident with technology and CRM tools
• Team players with a competitive streak and a drive to win
• Prior call center, sales, or customer service experience preferred
Why Work With Us
• Uncapped earning potential
• Growth opportunities with a rapidly expanding company
• Supportive team culture and hands-on training
• Real opportunity to turn effort into income and advancement
Limited positions available - apply now and build a career, not just a job.
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Customer Service Advisor
Customer service representative job in Tumwater, WA
Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
Essential Functions:
Promote the Pick-n-Pull Safety Culture.
Be a team player. Work as a member of the team to help the team achieve its goals.
Maintain a high level of integrity.
Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
Follow all company policies and procedures.
Identify when customer interaction requires assistance from management.
Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
Additional duties as assigned.
Qualifications:
Must work safely at all times.
Must have good people skills with an outgoing friendly positive attitude.
Able to work retail hours including overtime, weekends and holidays.
Must have reliable means of transportation.
Must be able to read, write, and speak in the English language.
Bilingual in Spanish a plus, but not required.
Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
Previous experience in a retail environment preferred but not required.
Physical Activities Required to Perform Essential Functions:
Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
Vision must be sufficient to perform job functions safely as described above.
Able to work on feet (stand and walk) for assigned work shift.
Job Conditions:
Exposure on a regular basis to outdoor weather conditions.
Exposure to occasional noisy conditions and machinery operation.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius Recycling participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
Customer Success Rep 1
Customer service representative job in Lake Tapps, WA
As a Customer Success Rep 1 at CharacterStrong, you will play a critical role in ensuring our customers achieve meaningful impact and lasting value from our solutions. Embedded within our Small Accounts Team, you'll be part of a collaborative, team-based model responsible for supporting a large portfolio of customers. Your primary focus will be to drive retention through proactive renewal outreach and delivering impactful, scalable customer experiences that empower our customers to thrive.
CharacterStrong's Background & Mission
CharacterStrong, a FullBloom Company, is a fast-paced, tech education company that makes PreK-12 digital, social-emotional learning curricula and offers professional learning opportunities to support schools with implementation. There's currently a team of more than 90 full-time employees and over 30 contractors and interns collaborating to bring this work to life. Our mission is to create a more loving world by equipping educators with tools to teach the critical social, emotional, and character skills necessary to foster a more empathetic, connected, and generous world. In less than 10 years, our aim is to have reached 50 million students and over 2 million educators. We were ranked by INC. as the 449th fastest-growing private company in the country.
At CharacterStrong, you will have the opportunity to positively impact education, both in the United States and internationally. CharacterStrong employees offer their innovation, dedication to excellence, and compassion to help produce transformational curricula and professional learning for educators.
CharacterStrong's Company Values & Norms
We Produce Excellence
- Producing timely, quality results and consistently asking the question, “How can we make this 1% better?”
We Take Full Ownership
- Taking initiative to drive work forward, demonstrating responsibility when things do not go according to plan, and being proactive in closing identified gaps.
We Practice Kindness
- Exercising inclusion, care, and empathy with others, balancing honesty with compassion, and cultivating the well-being of self and others.
We Problem-Solve
- Identifying issues, analyzing for understanding, and taking action to implement the best possible solution.
Customer Success Rep 1 Responsibilities
Build Healthy Customer Relationships: Develop and nurture strong, long-lasting relationships with customers by delivering scalable and value-driven engagements.
Drive Adoption and Satisfaction: Proactively engage with customers to drive adoption of our products and services, ensuring our customers experience the full value of our offerings.
Manage a Book of Business and Renewals: Proactively manage a portfolio of customer accounts, ensuring timely renewals, accurate forecasting, and improved retention rates.
Serve as a Customer Advocate and Advisor: Act as the voice of the customer within CharacterStrong, advocating for their needs and providing feedback to relevant teams. Consult on how to increase adoption and improve customer ROI.
Monitor Progress and Adoption: Track customer success metrics and monitor their progress and adoption of our products or services, intervening as needed to drive desired outcomes.
Identify Upsells: Collaborate with our Sales team to identify opportunities for upselling or expanding services to existing customers, based on their evolving needs and goals.
Prepare and Facilitate Customer Meetings: Conduct regular check-ins with customers to fine-tune strategies to increase effectiveness and efficiency (e.g. account reviews, webinars, demos, and other proactive interactions).
Maintain in-depth knowledge of our products: Help effectively assist customers and inspire product loyalty.
Required Qualifications
Minimum 1-year experience in a customer-facing role, such as Customer Success, Account Management, Sales, or Professional Services
Ability to think on your feet and quickly grasp new concepts
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
Self-starter who is comfortable working independently
Extremely organized and consistent with strong attention to detail.
Produces timely, quality results and consistently asks the question, “How can I make this 1% better?”
EdTech (K-12) preferred
Efficient with CRM's, Google Suite applications and other business apps such as: Slack, Zoom, Notion, Quickbooks, and Hubspot preferred
Other Duties:
Performs other duties as assigned.
Salary & Benefits
Starting salary range $65,000 - $75,000 commensurate with experience
Employees are eligible to earn up to $25,000 annually by achieving retention-based performance metrics.
Laptop computer and other needed equipment
Education & Tuition Reimbursement up to $1,000 annually
401k Savings Plan with employer contribution
Medical, Dental, & Vision Insurance
Life, AD&D, and Disability Insurance
Employee Assistance Program, Mental Health Support, and Well-Being Programs
3 weeks Company-Paid Parental Leave
Flexible Time Off, 6 Paid Sick Days, 11 Paid Company Holidays
Visit CharacterStrong.com to learn more about us.
Customer Success Representative
Customer service representative job in Seattle, WA
Job Description
What you'll do
Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
Advise customers on solution features, configuration options, and system processes and procedures
Configure and customize new customer instances, as well as understand and configure interfaces to third-party applications
Manage changes to requested solutions, including following the documented change request process for scope and billing management
Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
Provide proactive outreach at all stages of the customer lifecycle
Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
Participate in customer support standby rotations when the regular support team is unavailable
Assist, if requested, in the sales process, providing technical sales support
Skills you'll need
Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
One or more years of experience managing software implementation projects
Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
Excellent communication and presentation skills
Must be personable and enjoy working with people in an entirely customer-facing role
Knowledge of project management/delivery methods and tools
Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
Working knowledge of Scrum and other Agile methodologies
Bonus: previous experience with programming, or ability to write simple database queries and scripts
Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
Experience in the Workforce Management domain preferred
Experience with Salesforce (or other CRM) desired
Ability to travel (job requires up to 30% travel)
Comfortable working as needed in a remote environment with video-conferencing tools
What you'll get
Competitive wages
ESPO (employee stock option program)
Medical/dental vision coverage
401(k)
Flexible PTO and 10 paid holidays per year
Career advancement opportunities
Healthcare Call Center Representative
Customer service representative job in Seattle, WA
Workforce Classification: On-site Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient's well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic.
We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and cultures-all focused on the common goal of nurturing the health of those we serve.
Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new. This is where you come in. If you are looking for a new primary care opportunity, one based on the quality of care, not the quantity of patients, please consider our available positions.
The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients. This role provides exceptional customer service by answering calls, scheduling appointments, managing inquiries, and supporting patients' access to healthcare services. The Call Center Representative builds positive relationships with patients, delivering a seamless, compassionate experience that enhances clinic operations. This role will work on-site at one of our following clinics: Westlake (Seattle), Ballard (Seattle), Redmond, Federal Way, Wenatchee, North Country Homes (Spokane) or Spokane Valley.
What you'll do:
* Respond to incoming calls and messages from patients, answering questions related to appointments, services, billing, and general inquiries.
* Provide clear, compassionate, and respectful communication with each patient to ensure a positive experience.
* Achieve daily inbound call goals aligned with call volume demands.
* Schedule, reschedule, and confirm patient appointments efficiently, ensuring alignment with clinic availability and patient preferences.
* Coordinate with clinic staff to ensure timely patient inquiry follow-up and updating patients promptly if changes are required.
* Verify insurance information and patient records for accuracy, notifying patients of necessary pre-visit requirements.
* Enter patient information accurately into electronic medical records (EMR) systems, maintaining confidentiality and adhering to HIPAA regulations.
* Manage patient files, notes, and communication logs to support seamless care coordination.
* Update records as needed and ensure all patient interactions are documented for future reference.
* Provide general administrative support to the clinic, assisting with patient referrals, follow-up calls, co-pay collection and other tasks as needed.
* Communicate regularly with clinic staff to maintain up-to-date information on clinic operations, resources, and policies.
* Assist in developing improved communication processes to streamline patient services.
What you'll bring:
* High school diploma or equivalent.
* One year of customer service experience in a call center, medical office setting, or equivalent experience.
* Proficiency in Microsoft Office Suite.
* Understanding of healthcare customer service best practices, HIPAA regulations, and medical terminology.
* Strong verbal and written communication skills, active listening, problem-solving abilities, and proficiency in using healthcare-related software.
* Ability to manage high volumes of calls efficiently, maintain a calm and empathetic demeanor, work independently, and adapt to a fast-paced environment.
* Associate's degree in healthcare administration, customer service, or a related field. (Preferred)
* Two years of experience in a medical call center or similar environment. (Preferred)
* Knowledge of medical terminology and healthcare insurance processes. (Preferred)
* Experience using EPIC. (Preferred)
Working Environment
* Work is primarily performed in an office setting within a healthcare organization, which may include proximity to patient care areas.
* The work environment is generally quiet, but may involve some interruptions, high-paced demands and interactions with various departments.
* This role requires the ability to navigate within clinical or administrative areas of a healthcare organization.
Physical Requirements
The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:
* This is primarily a sedentary role with prolonged periods of sitting at a desk and working on a computer.
* Ability to life or carry items weighing up to 25 pounds; occasionally may need to bend, stoop, or reach to retrieve items.
* This role requires the ability to keyboard and computer for extended periods of time and to communicate clearly and understandably in person, and over the telephone.
* Manual dexterity for data entry and use of office equipment.
Vaccine Requirement:
Kinwell currently requires all teammates to provide proof of or complete a written attestation of a religious or medical exemption for influenza, COVID-19, and Hepatitis B vaccines. Healthcare providers may also be subject to CDC recommended vaccines.
Kinwell provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the American with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and/or interview process which will ensure an equal employment opportunity without imposing undue hardship on Kinwell. Please inform our Talent Acquisition team (****************************) if you are requesting an accommodation to participate in the application process.
What we offer:
* Paid Time Off & Paid Holidays
* Medical/Vision/Dental Insurance
* Personal Funding Accounts (HSA, FSA, DCA)
* 401K
* Basic Life Insurance
* Disability-Short Term and Long-Term
* Supplemental Life and ADD&D
* Tuition Reimbursement for qualifying programs
* Employee Assistance
The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience.
National Plus Salary Range:
$46,100.00 - $69,200.00
* National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.
Auto-ApplyIssaquah - Gilman Blvd - Customer Service Representatives
Customer service representative job in Issaquah, WA
Are you looking for a summer job or to start a career with the largest car wash company in Washington State? Brown Bear Car Wash could be the place for you. We are seeking customer service representatives for our new car wash location at 55 NW Gilman Blvd in Issaquah . We will have part-time positions available. The starting rate is $21, and you must be 16 years or older to apply. If you have what it takes to be on the Beary Best team in the state, apply to join our team today!
Benefits may include:
Medical/Dental/Vision*
401(k)**
Bonuses
PTO - Accrual starting day 1
Holiday pay on 6 major holidays
Employee Wellness Program - LifeCare
Employee Discount Program - LifeMart
Tuition reimbursement up to $4,000
Direct Deposit
And of course, free car washes!
Key things you should know about Brown Bear Car Wash:
We have an active, high-paced work environment. If you like working outdoors, you will love working here!
We promote from within. Wherever you start, there are opportunities to grow and advance.
We like friendly people. We serve our customers with a big smile and cheerful personality.
We value teamwork. We expect and foster cooperation with all team members, company personnel, and customers.
We grow and develop both car washes AND people . We will help you learn and enhance your skills in customer service, safety, mechanics, management, and administration as our company continues to expand as the Number One car wash in Washington.
We love clean. We expect and maintain clean sites, clean employees, clean cars, and clean standards.
Minors, those who are 16 or 17, will be required to complete a Parent School Authorization form prior to starting work. Speak with the manager for details.
*Eligible after 6 months of employment, averaging 30+ hours per week.
**Eligible after 12 months of employment for all team members 18+ years of age.
Auto-ApplyVE - Senior Escalated Fraud Customer Support Agent (Internal)
Customer service representative job in Bellevue, WA
(Internal Candidates Only - Job Description not to be shared externally)
Who is Blueprint?
We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun.
Why Blueprint?
We are innovators. Motivators. Thought provokers. Our collective backgrounds bring diverse perspectives that enable us to consistently think differently. We want you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, and 401k.
What will I be doing?
Blueprint is looking a Senior Escalated Fraud Customer Support Agent to be part of the team.
The Senior Escalated Fraud Customer Support Agent is a professional individual contributor position that has a passion for helping better our customer experience. In addition to Fraud agent responsibilities, the Senior Escalated Fraud Customer Support Agent will play a critical role in training Fraud agents and provide ongoing coaching on Fraud reports and tickets. The Senior Escalated Fraud Customer Support Agent will also be in direct contact with our client to facilitate communications regarding trending issues and process changes.
Duties/Responsibilities:
Deliver world-class customer service by following established departmental policies, processes, and standards
Manage and respond to Fraud tickets within the established SLA and performance guidelines
Respond to Fraud tickets with relevant information and directions in an organized and concise manner
Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to diagnose and troubleshoot issues
Communicate and explain information to the customer in writing with a focus on first-time resolution
Assist customers with purchase and refund issues, subscriptions, payment processing issues, licensing, fraud, chargebacks
Investigate and lock accounts for fraud
Identify trends and inaccuracies within the Steam store and forward to the client
Multitask between multiple tools and systems and apply information and knowledge to customer situations
Assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution
Research and resolve escalated issues and may serve as a point of escalation to address customer inquiries
Effectively collaborates with the client to work through the troubleshooting process, ensuring customer problem resolution
Monitor client facing tools (Matter Most) and keep up with client updates and directives
Consistently meet and exceed customer satisfaction and productivity metrics
Provide exceptional customer support and consistently meet and exceed performance SLA's within a fast-paced, structured, dynamic and high- transaction environment.
Coordinate internally with other teams as needed to provide feedback and help resolve issues
May be assigned to assist in other ticket queues as needed
Be a champion of Blueprint's core values by amplifying those behaviors in the day to day
Additional duties and special projects as assigned.
Qualifications:
A minimum of 1 year of customer service experience
1+ years in customer support and/or technical troubleshooting
1+ years of experience within the Fraud team, and fully trained on all Fraud reports is required
6+ months of experience in the Billing queue and exhibit a thorough understanding of the Billing queue through ticket work
Written and verbal fluency in English language required
Comfortable using computers, proficient typing skills, and can perform initial level troubleshooting of computer and network issues
Must be meeting performance expectations of the current role
Proficient with Microsoft Office Suite or related software
Skills/Abilities:
Ability to follow established troubleshooting procedures, including use of appropriate resources and desktop tools
Ability to function well in a high-paced, metric driven and at times stressful environment
Have a customer focus mindset - career orientation towards customer service
Excellent time management skills with a proven ability to meet deadlines
Ability and interest in conducting research on unlawful activity and utilizing resources to resolve customer inquiries
Ability to shift approach between very different ticket styles. Use LOB expertise to pivot and align response based on the type of ticket (customer v/s fraud).
Exercise judgment around very sensitive decisions that can set precedent and potentially face public scrutiny
Expertly build narratives around fraud trends to help identify and protect client and customer assets
Strong analytical skills, excellent pattern recognition, and comfort with large data sets
Familiarity with online video game marketplaces and online gaming
Understanding of gaming culture, especially games with economies (MMOs for example) and auxiliary websites (such as those created by gold farmers and other scams)
Excellent interpersonal, organizational and relationship building skills
Able to perform with little or ambiguous guidance
Able to prioritize tasks and manage multiple priorities simultaneously
Able to de-escalate customer complaints
Must be able to work in a fluid, multi-cultural, close-working, diverse environment
Proven track record of successful and professional communication to key business stakeholders
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail.
Essential Functions:
Availability:
Must be willing to work the 4x10 hybrid schedule, two in-office days per week in alignment with the organization's work-from-home policy.
Specific work shifts may be subject to change based on business needs.
Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.
Physical Requirements:
Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements.
Ability to sit at a workstation for extended periods, engaging with content on a monitor.
Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm.
Communication and Collaboration:
Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients.
Role may require the ability to communicate in written form other languages as specified based on engagement requirements.
Openness to receiving constructive feedback and maintaining courtesy in interactions.
Independent Judgment and Time Management:
Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations.
Accessibility Accommodations:
Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Salary Range
Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: ($24.00 - $27.25). The salary/wage and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range.
Equal Opportunity Employer
Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.
If you need assistance or a reasonable accommodation to complete the application process, please reach out to: *******************
Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:
Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Parental Leave
Opportunities for professional growth and development
FLSA - Job Classification: Non-Exempt - Hourly, Full Time Position
Location: Hybrid (Work from home and in-office located in Bellevue, WA)
Auto-ApplyCustomer Success Representative
Customer service representative job in Seattle, WA
Job DescriptionDescription:
bidadoo auctions are the largest business and industrial online auction company on the world's largest marketplace. Our customers include leading Fortune 500 companies such as Herc Rentals, John Deere Remarketing, Boeing, Genie/Terex, Boeing, JCB, City of Seattle, John Deere Remarketing, etc.
Responsibilities include:
Customer / Seller Advocate in the Auction Service Center in support of Customer Success
Primary liaison go-to person between Field Sales Personnel and field operations personnel other bidadoo departments in support of all Customer Services and Seller Success
Responsible for managing contracts, agreements, and projects items in a proactive manner to represent your assigned area and customers
Manage onboarding of customers and setting-up projects and customers for success - this includes customer welcome, customer engagement and reporting, Pre-auction coordination and calls, project inventory management, problem resolution, etc.
Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses
Assist with sales analysis/reports
Establish relationships with sellers and customer to maintain on-going good communications to exceed customer expectations
Assist with appraisal and valuation process: pictures, specifications, data entry, etc.
Ability to learn and have intricate knowledge of the company's service offerings, processes, people, and technologies
Provide proactive feedback to the team for continuous improvement of the company's seller service offerings, and competitive positioning
Assist with agreement compliance: Liens, Titles, Payoffs, Invoices, etc
Other duties as assigned in response to the sales team and to create repeat business.
Requirements:
Qualifications Include:
2+ years of experience in a B2B customer service role
1+ years of experience reviewing customer contracts
Intermediate experience with Microsoft Office Suite and GSuite
CRM experience- Salesforce preferred
Sales support experience
Collaborative, solution-based attitude
Bidadoo is an equal opportunity employer.
Call Center Representative
Customer service representative job in Renton, WA
Job Details Administration - Renton, WA Full Time $20.76 - $26.16 Hourly
As a Call Center Representative, you will work in our Centralized Intake System to be the first-line response to homeless clients and partner agencies related to inquiries for our programs and referrals. This position also includes responding to Mission calls from the main line related to other departments such as donors, gift processing, marketing, outreach, aftercare and GIK. In addition, this position will ensure partnering agencies' questions are answered and will conduct the pre-intake process for guests entering our programs.
Scheduled: Monday - Friday 8:00 am - 5:00 pm
Starting pay: $21.68 per hour
How you will serve
Answer the Mission Central Intake hotline in a compassionate and professional manner.
Provide an average of four services to each caller:
Assess participant needs.
Provide supportive advocacy.
Start intake into program if applicable.
Offer information and appropriate referrals to community services if necessary or to a Mission location using warm handoffs when possible.
Return voicemail and emails from clients and community partners.
Respond to Mission calls from the main line related to other departments such as donors, gift processing, marketing, outreach, aftercare and GIK. Call back clients on list when shelter/program space is available.
Accurately obtain and record client demographic information for use in identifying service and geographic needs of callers
Enter accurate data and report to Call Center Manager and Director of External Affairs as requested for continuous improvement to our intake process.
Work with Mission Relationship Manager to provide comprehensive information and referral services.
Maintain a level of comfort and ability around basic technology (email, databases, etc.) as well as future systems as our technology needs progress.
Other tasks and projects assigned.
Participate in organizational meetings, training, and initiatives as required.
Perform other duties assigned to support the Mission's success.
How you qualify
Acknowledge and sign the Mission's Statement of Faith (see below).
High School Diploma or equivalent required.
1 - 2 years of experience in a call center environment (inbound and outbound calls). Experience with a service provider preferred.
Experience working with a complex or multi-line phone system required.
Experience working with a client tracking system Clarity or similar CRM preferred.
Proficient with Microsoft Office Suite (Outlook, Excel & Word)
The ability to speak multiple languages is highly preferred.
Knowledge of homeless services is a plus.
How we support each other
Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Him.
Faithfully upholds The Mission and your team in prayer.
Participates in team devotions as schedule permits.
Demonstrates behavior aligned with the Mission's Statement of Faith, Standard of Conduct, policies, and expectations.
Effectively represents Jesus Christ to a diverse audience, including our Mission teams, our volunteers, guests and homeless neighbors.
Benefits
All regular fulltime employees, you are eligible to participate in our generous benefits package:
Medical / Dental / Vision
Long Term Disability - 100% company paid
Basic Life Plan - 100% company paid
Voluntary Products
EAP and 24/7 Virtual Mental Health - 100% company paid
4 weeks of paid vacation (prorated based on hire date)
11 paid holidays + 1 Floating Holiday
Personal Day and Birthday holiday
Retirement benefits w/ company match
Continuing Education Reimbursement Program
Work Environment
While performing the duties of this job, the employee is frequently required to sit for extended periods of time in a temperature-controlled environment. Requires frequent use of computers, keyboarding, and talking on the telephone. Occasionally you will stand, balance, twist, stoop, kneel and reach with hands/arms. Occasionally lifts up to 20 pounds and walks, use stairways to climb to multiple floors within the company. Requires frequent use of cognitive abilities including frequent memory recall and occasional decision making. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.
Statement of Faith
We believe the Bible is the inspired, infallible, authoritative Word of God. (2 Tim. 3:16-17, 2 Pet. 1:20-21)
We believe there is one God, eternally existent in three Persons: Father, Son, and Holy Spirit. Deut. 6:1, Matt. 28:19, Rom. 8:14-17, Eph. 4:4-6, 1 Tim. 2:5, 1 Pet. 1:2
We believe in the deity and humanity of our Lord Jesus Christ:
His virgin birth (Luke 1:35, John 1:1-2, John 1:14)
His sinless life (Phil. 2:5-11)
His miracles (Matt. 4:23)
His vicarious and atoning death through His shed blood on the cross, the forgiveness of sins (Rom. 3:23-25, 2 Cor. 5:21, 1 John 2:1-2)
His bodily resurrection from the dead (Rom. 8:34, 1 Cor. 15:3-5)
His ascension into heaven, now seated at the right hand of the Father (Acts 1:9-11, Heb. 1:3, Heb. 9:24)
His future return in power and glory (1 Thess. 4:16-18)
We believe that salvation of the lost is possible through the shed blood of the Lord Jesus Christ by faith apart from works, and regeneration by the Holy Spirit. (Eph. 1:7, Eph. 2:8-9, John 1:12, John 3:36, 2 Cor. 5:17, Titus 3:5, John 14:17)
We believe in the present ministry of the Holy Spirit by whom Christ indwells each believer enabling them to live a godly life of obedience as they reach for maturity. (John 14:17, Acts 1:8, John 16:13, John 14:26, 2 Cor. 1:21-22, Gal. 5:22-23)
We believe in the bodily resurrection of the saved and their eternal life with God. We believe in the bodily resurrection of the unsaved and their eternal separation from God. (1 Cor. 15:20-28, Matt. 25:45-46, Rev. 20:11-15)
We believe in the spiritual unity of believers in Christ. (Eph. 2:13-14, Eph. 4:1-6, John 17:20-23, Phil. 2:1-4)
Mission Statement
To bring the love of Jesus and hope for a new life to our homeless neighbors.
Vision Statement
To see every homeless neighbor - beloved, redeemed, restored.
Pre-Employment
This position is subject to pre-employment, criminal background check and must be able to pass a 4-panel drug screen.
Customer Service at lk tapps
Customer service representative job in Auburn, WA
Job Description
Legendary Doughnuts in , Lakeland hills is looking for one decorator/ customer service to join our team. We are located 1401 lake tapps pkwy e , auburn Our ideal candidate is attentive, motivated, and a people pleaser.
Wage approximately $23.50 per hour (base pay + tips). Insurance benefits available for employees working 30 or more hours per week.er week with shifts ranging between the hours of 4:00am - 7:00pm. Must be available weekends.
This is a part time position approx 25-30 hrs a week, additional avail up to full time depending on availability and performance
This individual is expected to:
-Have a positive attitude
-Maintain regular and punctual attendance
-Exhibit a high level of knowledge about our products
-Take customer orders and handle them professionally
-Use a 'guest first' decision making process in prioritizing duties
-Demonstrate excellent customer service skills
-Prepare various specialty drinks
-Display and serve doughnuts as well as prepare and serve doughnuts sandwiches
-Partake in various cleaning and production type tasks
-Obtain a Food Handlers Card and follow all food safety guidelines
-Decorate doughnuts as needed as well as fill special requests
-Prepares shop for the following day
-Complete various tasks as assigned
-Fill Doordash orders as they come in
Job Type: Part-time
Pay: $16.66 starting - $23.50 (includes tips)
Schedule:
Holidays
Weekend availability
Location:1401 Lake Tapps pkwy se, Auburn
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Customer Service Building Support
Customer service representative job in Seattle, WA
The Customer Service Building Support personnel will consist of experienced, trained and uniformed concierge personnel providing highly visible, reliable and professional concierge service in an outdoor setting of a covered loading dock.
PAY TRANSPARENCY/COMPENSATION
Rate of Pay: $24.00/hr
RESPONSIBILITIES
Welcome and greet tenants, guests, visitors, vendors, contractors and all other parties entering the building
Recognize and greet Client's senior management when they visit the building
Register all guests, visitors, vendors and contractors at the front desk using the building's sign-in procedures and visitor management technology platforms
Develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite
Enter work orders as authorized by Client's authorized representatives
Provide additional related services as requested by Client
Monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to Client's representatives,
Maintain a vigilant observe-and-report posture at all times while providing the Services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements
Promptly report to Client's representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift (e.g., lights out, broken sprinklers or windows, leaks and vandalism)
Provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the Building
In the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the building's Emergency Action Plan (EAP), post orders and SOPs, as appropriate
Qualifications
Must have one of the below experience requirements.
A minimum of 1 year of experience in hospitality, including as a concierge professional, receptionist, office assistant, administrative professional, or customer service specialist OR
Adult CPR is required within 60 days of hire
High school diploma or GED
Associate or bachelor's degree in communications or business preferred
Proficient in Microsoft Office suite, including Office and Excel
Excellent communication skills, both written and verbal
Active listener
Organized and resourceful
Great attention to detail
Customer-focused with great customer service attitude
Professional appearance and interpersonal skills
Adept at prioritizing, scheduling and multitasking
Ability to handle office equipment, such as computers, telephone systems, and printers
BENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.
Medical, Vision & Dental Insurance
Paid Time-Off Program & Company Paid Holidays
401(k) Retirement Plan
Insurance: Basic Life & Supplemental Life
Health & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Personal Development & Learning Opportunities
On-the-job Training, Skills Development & Certifications
Corporate Sponsored Events & Community Outreach
Working Conditions
Work is typically based in and around a a busy multi-building environment subject to frequent interruptions.
Physical Requirements
May be required to lift and carry awkward items weighing up to 50 lbs. Requires intermittent running, continuous and prolonged standing, walking, sitting, squatting, stretching and bending without the aid of any walking assistance device.