Customer service representative jobs in Lafayette, LA - 288 jobs
All
Customer Service Representative
Inside Sales Representative
Guest Service Representative
Customer Care Representative
Call Center Representative
Customer Services Coordinator
Customer Service Representative
Viemed Careers 3.8
Customer service representative job in Lafayette, LA
CustomerService:
Treats all patients, families, referral sources, doctors, vendors, and co-workers with dignity and respect.
Consistently demonstrates courtesy to all clients and co-workers on the job.
Consistently demonstrates proper phone etiquette, identifying company and self with each greeting answering the phone in 3 or less rings and minimizing the use of “hold”.
Maintains strict confidentiality of the patient and client information.
Demonstrates competence and knowledge in all work-related activities.
Always acts professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum.
Displays ability to listen attentively and an eagerness to learn new skills.
Willingly seek additional work when assigned tasks are completed.
Job Responsibilities:
Processes orders through traditional and E Prescription delivery, updating the referral and patient with status throughout the process in the E Prescription platform.
Verifies all necessary patient data, equipment and qualifying documentation, primary and secondary insurance data, appropriate diagnosis codes, physician data and referral source data.
Enters patient data into billing software, including all the above information as well as the appropriate salesperson designation and order process.
Performs Revenue Certification and/or Pre-Authorization activities prior to deliveries.
Informs patients of co-pay responsibilities and explanation of rental or purchase information for the equipment/supplies delivered, prior to delivery.
Verifies charge accuracy (types of sale, and pricing).
Performs other duties as assigned by Management.
Performance Expectations: The CustomerServiceRepresentative: Synapse Employee (entry level) will be responsible for the competent and efficient performance of his/her assigned duties. He/she will always behave in a manner conducive to a positive working environment. When assignments are completed, he/she will willingly seek additional tasks.
Education and Experience Requirements: Minimum of high school diploma or equivalent. Requires competency in processing sleep therapy equipment orders and general DME knowledge.
Skills: Must possess a high level of skill in working with computers and various software programs. Must have good interpersonal relationship skills in working with superiors, referral sources, physicians and office staff, co-workers, and outside vendors. Must exhibit strong problem-solving skills, verbal and written communication skills.
Mental Applications: Must be able to plan and organize work for effectiveness and efficiency. Must be able to effectively respond to change of work assignment, multi-tasking, and frequent interruptions.
Accuracy: Must demonstrate a consistently high degree of accuracy in the accomplishment of daily activities and adherence to company policies and procedures.
Dexterity: Must have good fine motor skills and possess the necessary coordination and dexterity to operate company technology and systems as well as sit and stand for extended periods of time.
Computer Skills: Ability to utilize software solutions for data entry and analysis in addition to proficiency in Microsoft Office.
IT Equipment: Desktop Computer, Monitor, Desk Phone, Desktop Printer
Software Programs: Microsoft Office, Bonafide, Synapse, Five9, Nextiva, Zoho Sign, UKG
Training Required: Corporate, CustomerService, Bonafide, Company Specific Software
This does not imply, nor does it create, any type of employment contract between the employee and employer. Rather, this is a general summary of common tasks, duties and responsibilities that comprise the means of accomplishing this job's purpose and objectives. All employees of the company are employed at will, are expected to be able to change productivity, and to handle other tasks or perform job duties as assigned by management. This job description may be updated at any time at the sole discretion of the company.
$27k-33k yearly est. 60d+ ago
Looking for a job?
Let Zippia find it for you.
Customer Service Representative Fueler/Washer
Dev 4.2
Customer service representative job in Lafayette, LA
Company DescriptionJobs for Humanity is partnering with Penske Truck Leasing to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Penske Truck Leasing
Job Description
2744 NE Evangeline Trwy, Lafayette, LA 70507
What's the Job?
Ready to accelerate your career while helping our customers move forward? As a CustomerServiceRepresentative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our customers when they arrive and the one sending them off with a smile.
Why join Penske as a CustomerServiceRepresentative, you ask? It's simple. Maybe you've always had an interest in vehicle maintenance but haven't had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you'll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity.
It's about going above and beyond for our customers-the way Penske goes above and beyond for you. It's about building meaningful relationships. It's about keeping our customers moving forward.
Shift Differentials:
Second shift start times after 11am are eligible for $2.00 per hour shift differential
Third shift start time after 9pm are eligible for $3.00 per hour shift differential
Main Responsibilities:
• Greeting our customers and making sure they have a great experience as you fuel and wash vehicles
• Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done
• Helping make sure our facilities are clean, safe environments for our customers and associates
• Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs
• Completing other projects and tasks as assigned by supervisor
Why Penske is for You:
We take pride in offering a competitive wage and great benefits.
This position, at this location, offers shift differentials that will vary based on second shift (starting after 11am) or third shift (starting after 9pm) and weekend work.
This position, at this location, also offers individuals who hold a current and valid CDL will be eligible for a $2.00/hr rate.
Penske offers ongoing skills training for to our maintenance associates, so you can grow your career!
General Requirements:
• High school diploma, equivalent, or prior work experience preferred
• Valid driver's license required
• Excellent customerservice and communication skills
• The ability to work well as part of a team
• The ability and willingness to work outside
• Basic mechanical ability and tool usage (preferred)
• Basic computer skills
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required.
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer
PJ300
Job Category: Vehicle Maintenance/Mechanics/Technicians
Job Family: Vehicle Maintenance
Address: 2744 NE Evangeline Thrwy
Primary Location: US-LA-Lafayette
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2329852
$23k-31k yearly est. 60d+ ago
Customer Care Representative
Home Bank 4.3
Customer service representative job in Lafayette, LA
PURPOSE OF THE JOB
This position consistently provides exceptional customerservice in a timely and accurate manner resulting in customer satisfaction and retention. Provides direct assistance to customers by utilizing all methods of communication.
MAIN DUTIES OF THE JOB
Market products and services to customers who contact the bank through the Contact Center using any method of communication
Answers all incoming phone/electronic inquiries regarding Bank products and services professionally and enthusiastically in accordance with established policies and procedures
Logs incoming calls in Call Manager and Cisco Finesse
Research inquiries using all resources available
Resolves customer concerns regarding account issues such as balance inquiries, checks, deposit status, stop payments, transfers, errors, statement questions, rate information, update contact information, name, email and address changes, loan questions, loan payoffs, loan payments, website, cancel/reorder Debit cards, order checks, process payments, file disputes, process consumer wires, etc.
Quote CD rates and loan payoffs
Provide payment service information for Pay my Loan
Research transactions on both debit cards and credit cards
Provides service and maintenance for debit card and credit card request
Encourages and offers assistance in the enrollment of Mobile and Internet Banking services
Assists with Internet Banking and Mobile resets and issues for personal and business customers
Assists with all digital channel access
Keeps Contact Center management informed of the “pulse” of our customers.
Displays a genuine concern for resolving customer concerns
Handles the customer through to completion and only routes the customer/inquiry to the appropriate department for further research/resolution when appropriate to do so using a warm transfer.
Uses tact and skill to handle the customer request
Performs other related duties as required
WHAT WILL YOU NEED TO SUCCEED
High School Diploma or equivalent required
Minimum two years of previous experience in Contact Center or CustomerService
Previous work experience in a financial institution preferred.
Knowledge of telecommunications system
Exceptional verbal, written, and interpersonal communication skills
Excellent analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation.
Excellent reading and comprehension skills including policies, procedures, regulations, instructions, correspondences and memos.
Ability to quickly assess (by phone) the customer needs and make recommendations or provide information to the customer.
The ability to speak listen to understand information and ideas presented through spoke works and sentences.
Work Independently with no direct supervision
Must be able to work flexible hours that could range from (8:00 AM - 8:00PM) M-F; 8:00 AM -2:00PM, on a rotating Saturday work schedule.
HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT
$29k-34k yearly est. Auto-Apply 36d ago
Part-Time Ramp and Customer Service
Envoy Air Inc. 4.0
Customer service representative job in Lafayette, LA
Come and work for Envoy Air, an American Airlines Group Company, at Lafayette Regional Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customerservice.
We are hiring immediately, with no experience required!
Pay rate: $13.80/hr.
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network.
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
Both full-time and part-time positions available.
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.
What you will be doing!
Do you find joy and satisfaction in helping people? As a CustomerService Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift.
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
18 years or older.
High school diploma, GED, or international equivalent.
Ability to pass a pre-employment drug screen and background check.
Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
#EnvoyOut
We can recommend jobs specifically for you! Click here to get started.
$13.8 hourly Auto-Apply 15d ago
Recovery Center Customer Service Representative - Youngsville, LA
1St. Franklin Financial 4.4
Customer service representative job in Youngsville, LA
Join the 1st Franklin team in our Recovery Center location. Salary: $14.00 - $15.75 We are looking for an individual who is open-minded and focused with a team player mentality. This position works closely with Branch Operations and the court system utilizing professionalism, patience, curiosity, a results-orientation, to perform responsibilities. Principal Accountabilities and Key Activities
Process and file suits in various state courts
Prepares and processes documents for filing legal action through the court system
Conducts follow-up communication with court system on progress of action filed
Resolve issues with court system for documents improperly filed
Obtains contact information for us in collections and recovery efforts
Performs a wide variety of clerical duties
Education, Qualifications and Experience
High School Diploma or equivalent
Serving our customers by working onsite at the Recovery Centers location(s) is an essential function of this job (working from home is not permitted under any circumstances)
Demonstrate the ability to analyze relevant information and apply individual judgment
Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
Ability to maintain confidential business and personal information
Action and result focused
Strong communication skills (verbal / written)
Proficient with MS Office Suite products
Must possess a valid driver's license and the ability to operate an automobile
1
st
Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 380 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.
$14-15.8 hourly 19h ago
Call Center Representative
Luxury Bath Technologies
Customer service representative job in Lafayette, LA
Luxury Bath is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance-free bath remodeling fixtures. Thereby, we enrich the lives of those we touch.
We are looking to hire an experienced Call Center Representative at our Lafayette, Louisiana office. This is NOT a remote position. A qualified applicant will have excellent computer and communication skills, management experience, customerservice experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Base salary per hour based on competitive hourly pay plus commission. Room for advancement.
Limited positions available. APPLY NOW!
Job duties include:
Schedule and confirm appointments
Answer inbound calls and make outbound calls
CustomerService
Manage sales reps schedules
Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes an hourly rate and bonus opportunities.
**************
$24k-32k yearly est. Auto-Apply 27d ago
Customer Service Rep Store 713 SG5
K&G Petroleum
Customer service representative job in Lafayette, LA
Job Title: CustomerServiceRepresentative
Department: Operations
Hiring Range: $18.00-19.00/hr. depending on store location, merit, and employee experience (may be eligible for pay increase after 90-day probationary period)
FLSA: Non-exempt (eligible for overtime)
DOL Status: Full-time and part-time available
Reports to: Store Manager
Position Summary:
The CustomerServiceRepresentative (CSR) is responsible for ensuring safety, profitability, and providing excellent customerservice. This is an hourly, non-exempt position that reports to the Store Manager on the maintenance and operation of the company-owned retail facility. If you enjoy working in a fast-paced, team-oriented environment, this is the job for you!
Job Requirements, Functions, and Responsibilities:
Provide exemplary, courteous customerservice and handle complaints quickly and tactfully
Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport
Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmetic
Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below
Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site
Maintain proper inventory levels and shift closeouts
Perform duties with minimal supervision, may be required to work irregular work hours
Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters
Comply with all company policies and procedures, including relevant governmental regulations
Complete/attend all required employee orientations, trainings, certifications, and/or meetings
Physical Requirements:
Ability to stand and/or walk for an entire shift
Ability to lift and/or carry up to 60 lbs. from ground to waist level as needed (to replenish fountain syrups, stock/maintain inventory, etc.)
Ability to lift and/or carry up to 30 lbs. from ground to overhead up to 30 minutes of shift (with appropriate safety equipment)
Ability to push and pull with arms up to a force of 20 lbs.
Ability to bend at waist with some twisting up to 1 hour of shift
Ability to grasp, reach and manipulate objects with hands; work requires hand-eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4 hours of shift
Working Conditions:
Employee performs approximately 95% of duties indoors
Exposure to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer
Work in small spaces at times; work independently
Work with minimal direction and periodic supervision
Equipment, Tools, and Materials:
CSRs utilize the following electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc.
Employee utilizes the following manual equipment: cleaning supplies (e.g. rubber gloves, mop, broom, degreaser/defoamer, etc.), flat cart, hand truck, grocery basket, etc.
Employee handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents
Qualifications
Qualifications:
High School diploma or GED (preferred)
Experience in retail sales and customerservice (preferred)
Work as scheduled and arrive on time
Communicate (orally and in writing) in English and engage in conversation
Perform basic arithmetic operations
Work both independently and part of a team as necessary
K&G Petroleum/S&S Fuels is an equal opportunity employer. The company complies with all employment laws, including the Americans with Disabilities Act (ADA). If you require assistance with any part of the application process, please inform the Human Resources department.
K&G Petroleum/S&S Fuels utilizes E-Verify to confirm eligibility for employment in the United States.
$18-19 hourly 2d ago
Customer & Health Services Representative
HASC Personnel Services
Customer service representative job in Brusly, LA
Full-time, Temporary Description
The 30+ year company supports the petrochemical and manufacturing industry domestically and internationally and is positioned along the Gulf Coast providing training, occupational medicine, and innovative solutions to industry. The Customer & Health ServiceRepresentative plays a critical role in supporting training, customerservice, and occupational health services across the organization. This position combines responsibilities from eLearning lab proctoring, customerservice scheduling, and occupational health testing to ensure seamless operations and high-quality service delivery. The specialist will work closely with trainees, instructors, and medical staff to maintain compliance, efficiency, and professionalism in all assigned tasks.
Essential Job Responsibilities
Training & eLearning Support
Ability to open or close eLearning lab daily; maintain cleanliness and inventory.
Check in trainees, verify identification, and launch courses or exams.
Proctor trainees and enforce testing protocols and company policies.
Assist Safety Instructors with classroom setup, material inventory, and testing procedures.
Report course discrepancies and unethical behavior to management.
CustomerService & Scheduling
Greet and process trainees, verify credentials, and issue badges.
Handle fax registrations, payments, and course requirement confirmations.
Use custom software applications for scheduling and trainee management.
Respond to customer inquiries and assist other departments during peak periods.
Occupational Health Services
Administer respirator fit tests, audiometric tests, drug/alcohol screenings, and pulmonary function tests.
Calibrate, inspect, and maintain testing equipment per manufacturer guidelines.
Ensure confidentiality of customer data and compliance with CFR standards.
Disinfect and inspect equipment after each use.
Respond to after-hours calls and support medical services as needed.
Preferred Skills & Qualifications
Strong customerservice and communication skills (written and oral).
Ability to work independently and adapt to varied environments.
Proven decision-making under pressure and attention to detail.
Willingness to cross-train and assist other departments.
Ability to learn and use custom software applications.
Requirements
High school diploma or GED.
Entry-level proficiency in Microsoft Word, Excel, PowerPoint, and Internet Explorer.
Basic knowledge of computer hardware and software.
Willingness to travel and work at different locations as needed.
Completion of required certifications (NIOSH, CAOCH, drug/alcohol testing) within designated timeframes.
Physical Demands
While performing the duties of this job, the employee is regularly required to read, talk or hear. The employee frequently is required to stand, walk, sit, use hands to handle training equipment and tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
This job is typically in a training lab or clinic like office environment and will also require travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reporting Responsibilities
The Customer & Health ServicesRepresentative reports directly to the supervisor of operations. This position does not have direct reports.
$24k-32k yearly est. 60d+ ago
Guest Service Representative
LBA Hospitality
Customer service representative job in Lafayette, LA
Job DescriptionDescription:
Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.
Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
Experience in service, sales, telesales or guest relations type of industry preferred
High school diploma or equivalent of same
SUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.
Requirements:
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Frequent Stay Program
Reservations procedures including cancellations and “walking” guest
Phone etiquette and answering procedures
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
Manager on Duty functions when necessary or as scheduled
Skills:
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Proficient in written and verbal English
Problem solving and conflict resolution skills
Abilities:
Multi task, remain associate and guest service centric.
Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Assist with guest issues with professionalism, maintaining hospitable attitude
SPECIFIC RESPONSIBILITIES
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Maintain certification from a responsible
Utilize Service Recovery Log and other necessary communication logs from shift to shift.
Maintain stock/cleanliness in the market area.
Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.
WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Standing, walking for long periods of time while maintaining a friendly professional image.
May be required to work any day/shift, including weekends.
POSITIONS FOR POSSIBLE ADVANCEMENT
Assistant General Manager
Guest Service Manager
Guest Service Supervisor
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
$19k-26k yearly est. 7d ago
Guest Service Representative
Springhill Suites 3.6
Customer service representative job in Lafayette, LA
Job DescriptionDescription:
Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.
Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
Experience in service, sales, telesales or guest relations type of industry preferred
High school diploma or equivalent of same
SUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.
Requirements:
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Frequent Stay Program
Reservations procedures including cancellations and “walking” guest
Phone etiquette and answering procedures
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
Manager on Duty functions when necessary or as scheduled
Skills:
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Proficient in written and verbal English
Problem solving and conflict resolution skills
Abilities:
Multi task, remain associate and guest service centric.
Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Assist with guest issues with professionalism, maintaining hospitable attitude
SPECIFIC RESPONSIBILITIES
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Maintain certification from a responsible
Utilize Service Recovery Log and other necessary communication logs from shift to shift.
Maintain stock/cleanliness in the market area.
Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.
WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Standing, walking for long periods of time while maintaining a friendly professional image.
May be required to work any day/shift, including weekends.
POSITIONS FOR POSSIBLE ADVANCEMENT
Assistant General Manager
Guest Service Manager
Guest Service Supervisor
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
$21k-26k yearly est. 12d ago
Guest Service Representative
Lafayette 4.1
Customer service representative job in Lafayette, LA
At Nothing Bundt Cakes, the Guest ServicesRepresentative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations
and making sure their orders go off without a hitch. You'll make everyone feel
welcome, and you'll create an environment of generosity, happiness, and joy in your
community.
But it gets even better:
We close early so you can enjoy your evenings.
We offer flexible work schedules.
We're keeping it casual. T-shirts and sneakers are where it's at!
Cake discounts. Yummm!
You don't have to be 18 to work here, so students can join us.
This job is fun. It's literally a piece of cake!
This is a great place to make new friends!
You'll get trained. Not only on crafting cake, but on growing your career.
We love to celebrate and bring joy to the community.
Apply now. Joy is the job. Compensation: $10.00 per hour
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
$10 hourly Auto-Apply 60d+ ago
Customer Service Rep(09506)- 1205 Elton Rd
Domino's Franchise
Customer service representative job in Jennings, LA
Job DescriptionABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customerservice reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customerservicerepresentative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General Job Duties For All Store Team Members
· Operate all equipment.
· Stock ingredients from delivery area to storage, work area, walk-in cooler.
· Prepare product.
· Receive and process telephone orders.
· Take inventory and complete associated paperwork.
· Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
· Ability to comprehend and give correct written instructions.
· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
· Must be able to make correct monetary change.
· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
· Ability to enter orders using a computer keyboard or touch screen.
Work Conditions
EXPOSURE TO
· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
· Sudden changes in temperature in work area and while outside.
· Fumes from food odors.
· Exposure to cornmeal dust.
· Cramped quarters including walk-in cooler.
· Hot surfaces/tools from oven up to 500 degrees or higher.
· Sharp edges and moving mechanical parts.
SENSING
· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.
· Depth perception.
· Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Additional InformationPHYSICAL REQUIREMENTS, including, but not limited to the following:
Standing
Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".
Walking
For short distances for short durations
Sitting
Paperwork is normally completed in an office at a desk or table
Lifting
· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
· Cases are usually lifted from floor and stacked onto shelves up to 72" high.
Carrying
· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
· To move trays which are placed on dollies.
· A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
· Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
· Forward bending at the waist is necessary at the pizza assembly station.
· Toe room is present, but workers are unable to flex their knees while standing at this station.
· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
· Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
· Reaching is performed continuously; up, down and forward.
· Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
· Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
· Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
· Eye-hand coordination is essential. Use of hands is continuous during the day.
· Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.
· Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
· Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
· Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
$24k-32k yearly est. 1d ago
Inside Sales Representative
Bishop Lifting Products Inc. 4.3
Customer service representative job in Broussard, LA
Our Mission:
Bishop Lifting Products, Inc. is the most trusted name in the lifting world. It has the deep expertise, services, and support to solve both routine and complex lifting challenges. We have the above and below-the-hook inventory customers need when they need it. And we have a culture of service and support that puts customer satisfaction first.
Job Purpose:
Assist the branch in communicating with customers, entering orders, troubleshooting issues and other various administrative duties.
Key Duties and Responsibilities:
Source new sales growth opportunities through inbound lead follow up, proactive calls and emails.
Record, track, and follow up on quotes/estimates.
Assist in greeting customers and aiding with recommendations of product type, quality, and quantity of merchandise sought for purchase.
Compute charges for merchandise or services and handles payments in a timely and professional manner.
Assisting in corporate inventory controls.
Route qualified opportunities to the appropriate sales executives for further development and closure.
Assist branch in administrative functions such as recordkeeping, billing, time and attendance, accounting functions and communication with corporate departments.
Perform other functions as required.
Job Requirements:
Attention to detail and accuracy
Excellent customerservice skills (friendly, courteous and helpful)
Strong phone etiquette and experience dialing multiple calls per day
Excellent written and oral communication skills
Proficiency in Microsoft Word, Excel and Outlook (At least 1 year required)
At least 5 years of sales experience preferred (Inside or Outside)
High sense of urgency in regards to deadlines
Self reliance, lack of supervision required in daily tasks
Willingness to reach out to potential or existing customers with a helpful attitude
Must be able to pass a pre-employment background check, drug test, and physical if applicable
Must be authorized to work in the United States without sponsorship
Bishop Lifting Products, Inc. and it's subsidiaries are an Affirmative Action and Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Are you looking for an opportunity to become part of a rapidly-growing industry? Bishop Lifting Products, Inc. is looking for talent that will hold true to our mission while maintaining the safety and knowledge that we have valued since we were founded in 1984.
Apply today! We're ready to help you start your new career path.
$34k-48k yearly est. Auto-Apply 23d ago
Bilingual Inside Sales Representative (673)
American Builders and Contractors Supply Co 4.0
Customer service representative job in Carencro, LA
ABC Supply is the nation's largest wholesale distributor of exterior and interior building products. At ABC Supply, Inside Sales Associates provide unparalleled service as they help customers purchase the products they need to complete roofing, building, and remodeling projects. If you are committed to providing world-class service, have a passion for sales, and want to be part of a winning team, apply today!
ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.
Specific duties may include:
Determining customers' needs and recommending appropriate products and solutions
Following a product/supply checklist for each customer's job and up-selling additional products and supplies
Answering telephones and entering sales orders
Accepting payment and applying it to the appropriate customer account
Coordinating customer pick ups with the warehouse
Following up on deliveries to ensure materials arrived on time with all items accounted for
Reordering products to keep the store and warehouse shelves well stocked
Addressing and resolving service concerns, should they arise
Specific qualifications include:
Bilingual speaking in Spanish/English is required
1-2 years' experience in roofing, siding, and windows is preferred (roofing supply sales or site work with a crew)
Excellent communication and interpersonal skills
Effective time management and prioritization skills
Basic computer skills
Positive attitude and team player
Detail and service-oriented
Benefits may include:
Health, dental, and vision coverage - eligible after 60 days, low out of pocket
401(k) with generous company match - eligible after 60 days, immediately vested
Employer paid employee assistance program
Employer paid short term and long term disability
Employer paid life insurance
Flex spending
Paid vacation
Paid sick days
Paid holidays
Equal Opportunity Employer / Drug Free Workplace
ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.
$48k-85k yearly est. Auto-Apply 60d+ ago
Inside Sales Representative - O'Neal Steel / Lafayette, LA
All O'Neal Industries' Affiliates
Customer service representative job in Breaux Bridge, LA
O'Neal Steel is currently seeking an Inside Sales Representatives for our Lafayette, LA facility.
The role of the Inside Sales representative is to identify new customer sales opportunities and manage existing business.
Essential Duties and Responsibilities
Act as the internal account coordinator for assigned accounts
Develop new accounts and implement plans for growth in existing accounts
Consultative selling and closing skills
Develop and maintain product and industry
Provide quotes and follow up, order entry into the order fulfillment system to initiate the sales/ distribution process
Continually provide feedback on sales opportunities to district management and Outside Sales
Ensure delivery of customer orders on a timely basis, and with the highest possible level of quality and service
Coordinate with appropriate departments in the resolution of customer complaints regarding damaged or incorrect material, or delivery problems
Provide customers with a personalized level of customerservice that reinforces the importance of customer satisfaction
Assist other Inside Sales Representatives in the development and maintenance of their assigned accounts when necessary.
Education and/or Experience
2+ years of previous sales experience. Steel Industry preferred
Must possess strong oral, written, presentation, and interpersonal skills
Aggressive, competitive, and self-motivated attitude
Detail oriented
Strong interpersonal and communication skills
Bachelor's degree preferred and/or the equivalent in training and experience.
*Upon offer of employment, candidates must pass a criminal background check and drug test.
Benefits: O'Neal Steel offers a competitive salary and a comprehensive benefits package including, but not limited to:
Health, Vision and Dental Insurance
Work Site Wellness Programs
Health and Dependent Care Flexible Spending Accounts
Short-Term and Long-Term Disability Coverage
Tuition and Health Club Reimbursement
Accidental Death and Dismemberment and Life Insurance
Adoption Assistance
Training and Development Opportunities
401k
About Us:
With more than 100 years in business, O'Neal Steel, an O'Neal Industries affiliate, supplies a wide range of carbon and alloy steel, stainless steel, and aluminum products for companies nationwide. Founded in 1921 and headquartered in Birmingham, Alabama, O'Neal Steel has 19 strategically located distribution centers throughout the country that offer inventory and value-added processing capabilities tailored to market needs, all while providing high levels of customerservice. O'Neal Steel's industry-leading online platform, PRONTO , provides continuous access to inventory, pricing, ordering, and account management.
$39k-64k yearly est. 21d ago
Inside Sales Representative - O'Neal Steel / Lafayette, LA
O'Neal Steel 4.5
Customer service representative job in Breaux Bridge, LA
O'Neal Steel is currently seeking an Inside Sales Representatives for our Lafayette, LA facility. The role of the Inside Sales representative is to identify new customer sales opportunities and manage existing business. Essential Duties and Responsibilities
* Act as the internal account coordinator for assigned accounts
* Develop new accounts and implement plans for growth in existing accounts
* Consultative selling and closing skills
* Develop and maintain product and industry
* Provide quotes and follow up, order entry into the order fulfillment system to initiate the sales/ distribution process
* Continually provide feedback on sales opportunities to district management and Outside Sales
* Ensure delivery of customer orders on a timely basis, and with the highest possible level of quality and service
* Coordinate with appropriate departments in the resolution of customer complaints regarding damaged or incorrect material, or delivery problems
* Provide customers with a personalized level of customerservice that reinforces the importance of customer satisfaction
* Assist other Inside Sales Representatives in the development and maintenance of their assigned accounts when necessary.
Education and/or Experience
* 2+ years of previous sales experience. Steel Industry preferred
* Must possess strong oral, written, presentation, and interpersonal skills
* Aggressive, competitive, and self-motivated attitude
* Detail oriented
* Strong interpersonal and communication skills
* Bachelor's degree preferred and/or the equivalent in training and experience.
* Upon offer of employment, candidates must pass a criminal background check and drug test.
Benefits: O'Neal Steel offers a competitive salary and a comprehensive benefits package including, but not limited to:
* Health, Vision and Dental Insurance
* Work Site Wellness Programs
* Health and Dependent Care Flexible Spending Accounts
* Short-Term and Long-Term Disability Coverage
* Tuition and Health Club Reimbursement
* Accidental Death and Dismemberment and Life Insurance
* Adoption Assistance
* Training and Development Opportunities
* 401k
About Us: With more than 100 years in business, O'Neal Steel, an O'Neal Industries affiliate, supplies a wide range of carbon and alloy steel, stainless steel, and aluminum products for companies nationwide. Founded in 1921 and headquartered in Birmingham, Alabama, O'Neal Steel has 19 strategically located distribution centers throughout the country that offer inventory and value-added processing capabilities tailored to market needs, all while providing high levels of customerservice. O'Neal Steel's industry-leading online platform, PRONTO, provides continuous access to inventory, pricing, ordering, and account management.
$35k-51k yearly est. 21d ago
Customer Service Representative
Viemed Healthcare Inc. 3.8
Customer service representative job in Lafayette, LA
CustomerService: * Treats all patients, families, referral sources, doctors, vendors, and co-workers with dignity and respect. * Consistently demonstrates courtesy to all clients and co-workers on the job. * Consistently demonstrates proper phone etiquette, identifying company and self with each greeting answering the phone in 3 or less rings and minimizing the use of "hold".
* Maintains strict confidentiality of the patient and client information.
* Demonstrates competence and knowledge in all work-related activities.
* Always acts professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum.
* Displays ability to listen attentively and an eagerness to learn new skills.
* Willingly seek additional work when assigned tasks are completed.
Job Responsibilities:
* Processes orders through traditional and E Prescription delivery, updating the referral and patient with status throughout the process in the E Prescription platform.
* Verifies all necessary patient data, equipment and qualifying documentation, primary and secondary insurance data, appropriate diagnosis codes, physician data and referral source data.
* Enters patient data into billing software, including all the above information as well as the appropriate salesperson designation and order process.
* Performs Revenue Certification and/or Pre-Authorization activities prior to deliveries.
* Informs patients of co-pay responsibilities and explanation of rental or purchase information for the equipment/supplies delivered, prior to delivery.
* Verifies charge accuracy (types of sale, and pricing).
* Performs other duties as assigned by Management.
Performance Expectations: The CustomerServiceRepresentative: Synapse Employee (entry level) will be responsible for the competent and efficient performance of his/her assigned duties. He/she will always behave in a manner conducive to a positive working environment. When assignments are completed, he/she will willingly seek additional tasks.
Education and Experience Requirements: Minimum of high school diploma or equivalent. Requires competency in processing sleep therapy equipment orders and general DME knowledge.
Skills: Must possess a high level of skill in working with computers and various software programs. Must have good interpersonal relationship skills in working with superiors, referral sources, physicians and office staff, co-workers, and outside vendors. Must exhibit strong problem-solving skills, verbal and written communication skills.
Mental Applications: Must be able to plan and organize work for effectiveness and efficiency. Must be able to effectively respond to change of work assignment, multi-tasking, and frequent interruptions.
Accuracy: Must demonstrate a consistently high degree of accuracy in the accomplishment of daily activities and adherence to company policies and procedures.
Dexterity: Must have good fine motor skills and possess the necessary coordination and dexterity to operate company technology and systems as well as sit and stand for extended periods of time.
Computer Skills: Ability to utilize software solutions for data entry and analysis in addition to proficiency in Microsoft Office.
IT Equipment: Desktop Computer, Monitor, Desk Phone, Desktop Printer
Software Programs: Microsoft Office, Bonafide, Synapse, Five9, Nextiva, Zoho Sign, UKG
Training Required: Corporate, CustomerService, Bonafide, Company Specific Software
This does not imply, nor does it create, any type of employment contract between the employee and employer. Rather, this is a general summary of common tasks, duties and responsibilities that comprise the means of accomplishing this job's purpose and objectives. All employees of the company are employed at will, are expected to be able to change productivity, and to handle other tasks or perform job duties as assigned by management. This job description may be updated at any time at the sole discretion of the company.
$27k-33k yearly est. 6d ago
Customer Care Representative
Home Bank 4.3
Customer service representative job in Lafayette, LA
PURPOSE OF THE JOB
This position consistently provides exceptional customerservice in a timely and accurate manner resulting in customer satisfaction and retention. Provides direct assistance to customers by utilizing all methods of communication.
MAIN DUTIES OF THE JOB
Market products and services to customers who contact the bank through the Contact Center using any method of communication
Answers all incoming phone/electronic inquiries regarding Bank products and services professionally and enthusiastically in accordance with established policies and procedures
Logs incoming calls in Call Manager and Cisco Finesse
Research inquiries using all resources available
Resolves customer concerns regarding account issues such as balance inquiries, checks, deposit status, stop payments, transfers, errors, statement questions, rate information, update contact information, name, email and address changes, loan questions, loan payoffs, loan payments, website, cancel/reorder Debit cards, order checks, process payments, file disputes, process consumer wires, etc.
Quote CD rates and loan payoffs
Provide payment service information for Pay my Loan
Research transactions on both debit cards and credit cards
Provides service and maintenance for debit card and credit card request
Encourages and offers assistance in the enrollment of Mobile and Internet Banking services
Assists with Internet Banking and Mobile resets and issues for personal and business customers
Assists with all digital channel access
Keeps Contact Center management informed of the “pulse” of our customers.
Displays a genuine concern for resolving customer concerns
Handles the customer through to completion and only routes the customer/inquiry to the appropriate department for further research/resolution when appropriate to do so using a warm transfer.
Uses tact and skill to handle the customer request
Performs other related duties as required
WHAT WILL YOU NEED TO SUCCEED
High School Diploma or equivalent required
Minimum two years of previous experience in Contact Center or CustomerService
Previous work experience in a financial institution preferred.
Knowledge of telecommunications system
Exceptional verbal, written, and interpersonal communication skills
Excellent analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation.
Excellent reading and comprehension skills including policies, procedures, regulations, instructions, correspondences and memos.
Ability to quickly assess (by phone) the customer needs and make recommendations or provide information to the customer.
The ability to speak listen to understand information and ideas presented through spoke works and sentences.
Work Independently with no direct supervision
Must be able to work flexible hours that could range from (8:00 AM - 8:00PM) M-F; 8:00 AM -2:00PM, on a rotating Saturday work schedule.
HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT
$29k-34k yearly est. Auto-Apply 33d ago
Call Center Representative
Luxury Bath Technologies
Customer service representative job in Lafayette, LA
Job Description
Call Center Representative Luxury Bath is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance-free bath remodeling fixtures. Thereby, we enrich the lives of those we touch.
We are looking to hire an experienced Call Center Representative at our Lafayette, Louisiana office. This is NOT a remote position. A qualified applicant will have excellent computer and communication skills, management experience, customerservice experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Base salary per hour based on competitive hourly pay plus commission. Room for advancement.
Limited positions available. APPLY NOW!
Job duties include:
Schedule and confirm appointments
Answer inbound calls and make outbound calls
CustomerService
Manage sales reps schedules
Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes an hourly rate and bonus opportunities.
**************
Powered by JazzHR
A9OaRdCBpN
$24k-32k yearly est. 28d ago
Inside Sales Representative
Bishop Lifting Products Inc. 4.3
Customer service representative job in Broussard, LA
Job DescriptionOur Mission:
Bishop Lifting Products, Inc. is the most trusted name in the lifting world. It has the deep expertise, services, and support to solve both routine and complex lifting challenges. We have the above and below-the-hook inventory customers need when they need it. And we have a culture of service and support that puts customer satisfaction first.
Job Purpose:
Assist the branch in communicating with customers, entering orders, troubleshooting issues and other various administrative duties.
Key Duties and Responsibilities:
Source new sales growth opportunities through inbound lead follow up, proactive calls and emails.
Record, track, and follow up on quotes/estimates.
Assist in greeting customers and aiding with recommendations of product type, quality, and quantity of merchandise sought for purchase.
Compute charges for merchandise or services and handles payments in a timely and professional manner.
Assisting in corporate inventory controls.
Route qualified opportunities to the appropriate sales executives for further development and closure.
Assist branch in administrative functions such as recordkeeping, billing, time and attendance, accounting functions and communication with corporate departments.
Perform other functions as required.
Job Requirements:
Attention to detail and accuracy
Excellent customerservice skills (friendly, courteous and helpful)
Strong phone etiquette and experience dialing multiple calls per day
Excellent written and oral communication skills
Proficiency in Microsoft Word, Excel and Outlook (At least 1 year required)
At least 5 years of sales experience preferred (Inside or Outside)
High sense of urgency in regards to deadlines
Self reliance, lack of supervision required in daily tasks
Willingness to reach out to potential or existing customers with a helpful attitude
Must be able to pass a pre-employment background check, drug test, and physical if applicable
Must be authorized to work in the United States without sponsorship
Bishop Lifting Products, Inc. and it's subsidiaries are an Affirmative Action and Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Are you looking for an opportunity to become part of a rapidly-growing industry? Bishop Lifting Products, Inc. is looking for talent that will hold true to our mission while maintaining the safety and knowledge that we have valued since we were founded in 1984.
Apply today! We're ready to help you start your new career path.
$34k-48k yearly est. 26d ago
Learn more about customer service representative jobs
How much does a customer service representative earn in Lafayette, LA?
The average customer service representative in Lafayette, LA earns between $21,000 and $36,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.
Average customer service representative salary in Lafayette, LA
$28,000
What are the biggest employers of Customer Service Representatives in Lafayette, LA?
The biggest employers of Customer Service Representatives in Lafayette, LA are: