Customer Accounts Advisor
Customer service representative job in Lake Charles, LA
The salary range for this role is $12.75 to $13.50 per hour.*
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate wein good faith believe we would pay for this role at the time of this posting. We may ultimately pay moreor less than the posted range, and the range may be modified inthe future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. Theamount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains inthe Company's sole discretion unless and until paid and may be modified atthe Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Call Center Rep - In Office
Customer service representative job in Lake Charles, LA
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Part-Time Ramp and Customer Service Agent
Customer service representative job in Lake Charles, LA
Come and work for Envoy Air, an American Airlines Group Company, at Lake Charles Regional Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.
We are hiring immediately, with no experience required!
Pay rate: $13.80/hr.
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network.
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
Both full-time and part-time positions available.
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.
What you will be doing!
Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift.
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
18 years or older.
High school diploma, GED, or international equivalent.
Ability to pass a pre-employment drug screen and background check.
Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
#EnvoyOversight
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Auto-ApplyCustomer Coordinator - II
Customer service representative job in Nederland, TX
Customer Coordinator II
Camin Cargo Control is a value-based organization that stands for more than just providing mission critical services. The Company's core principles of fairness, integrity and excellence have been the foundation upon which the organization was built.
Fairness: Approach situations in an open, consistent, and ethical manner with fairness, sincerity, and honesty
Integrity: Create an empowered, engaging, and accountable culture focused on client service
Excellence: Always strive for excellence through continuous process improvement, best practices to achieve superior results and the creation of opportunities to benefit all stakeholders
Position Summary
This position is based in the branch office and functions as primary liaison between the Inspector Coordinator and the Customer and coordinates day to day customer relations with customers. Responsible for ensuring that Company personnel and resources meet the job requirements as communicated by the customer. Has the authority and responsibility for front filling for an Operations Manager in their absence.
Minimum Requirements
Requires a H.S. Degree (or equivalent) and a minimum of three years
Relevant and increasingly responsible experience in field inspection services and/or knowledge of various product specifications in the petroleum industry.
Must demonstrate strong evidence of judgment and effective managerial and inter-personal skills.
Responsibilities
Functions as Point of Contact and the Company's representative to customers to ensure their satisfaction with Camin Cargo's performance. Communicate with customers regarding information relating to field measurements, lab testing and providing job progress updates. Developing and recommending solutions to unusual customer demands and requirements that advance the Company's business interest and at the same time satisfy the customer.
Reviews and evaluates the customer's nomination (purchase order) for completeness and accuracy and for the Company's ability to meet customer requirements.
Reviews customer's job requirements with Inspector Coordinator or Laboratory Coordinator to ensure that the customer's requirements are properly addressed on time. May communicate directly to the Inspector or Laboratory Technician as necessary.
Receives, analyzes, compiles, and verifies data resulting from field measurements and laboratory testing, and prepares or supervises the preparation of the applicable reports for the customer to ensure that the customer nomination and guidelines have been performed and completed.
Has authority and discretion to resolve, in fiscally responsible manner, customer complaints using superior negotiating and customer relations skills, under minimal supervision.
Interprets, administers, and applies policies of the Company to resolve disputes or customer dissatisfaction.
Using advanced knowledge gained in the field and / or the laboratory, identifies the root causes of quality system problems (customer, terminal or company system) in respective areas of responsibility and uses good judgment to independently troubleshoot, initiate, recommend, and/or implement timely solutions to the problems.
Performs or shares scheduling and job assignment duties during non-working hours, weekends and holidays.
Attends and participates in branch management meeting
Fitness for Duty - Physical Demands
This position will be in an office setting, but field work may be required.
Ability to occasionally lift up-to-50 pounds, push & pull, reach overhead, stoop & squat, and wear protective equipment if required.
This document contains Confidential and Proprietary information which is the property of Camin Cargo Control. None of the information contained herein may be disclosed, reproduced, distributed or used without prior written consent from Camin. All rights reserved.
Auto-ApplyCustomer Service Representative (On-site Call Center Position)
Customer service representative job in Lake Charles, LA
First Federal Bank of Louisiana is currently seeking a Call Center Representative in the Call Center Department. The position is located at the Main Office in Lake Charles, Louisiana. This is not a remote position.
About Us
First Federal Bank of Louisiana is a full-service, locally owned community bank that has helped build the communities we serve for over 75 years. With over one billion dollars in assets and 16 offices currently serving multiple parishes across Southwest and Central Louisiana, we are proud to offer our customers comprehensive retail and commercial products as well as investment services to meet all of their financial needs. Empowering people and places to realize and attain their dreams is what our community-first banking is all about, and that's what our team strives to do in the communities we serve each and every day. Visit ************** to learn more. Member FDIC, Equal Housing Lender.
Position Summary
Independently handles routine employee and customer inquiries with a goal of first point contact resolution and limited escalation while maintaining quality communication. Performs a range of customer service-oriented communication by telephone, email, chat, message, phone, or fax, as well as various operational background duties.
Essential Duties & Responsibilities include, but are not limited to, the following:
Builds rapport with customers, uses proper telephone etiquette and protects the institution by keeping customer information confidential
Processes incoming mail; processes address changes; validates detailed information
Performs account maintenance; produces follow up documents pertaining to check orders, stop payments, and unauthorized affidavits
Assists with customer tax levies
Provides support regarding end of year tax forms
Researches and resolves customer complaints; provides follow-up
Provides support for electronic banking products and services; troubleshoots issues as needed
Processes verification of accounts
Recognizes, documents, and alerts supervisors of trends in customer calls
Orders and distributes branch deposit account supplies
Assists in scheduling and training, as directed by supervisor
Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy.
Contributes to team effort by accomplishing related duties, as assigned
Minimum Qualifications
High school diploma or GED,
A minimum of one (1) year customer service experience. Call Center and/or banking experience is preferred.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a basic summary of the knowledge, skill, and/or ability required. The full is attached as a pdf to this job posting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties & Responsibilities
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer
The employment policy of First Federal Bank and its subsidiaries is to provide an equal employment opportunity for all employees and job applicants without regard to race, color, religion, sex, national origin, age, individuals with disabilities, protected veteran status, sexual orientation, gender identity, genetic information, or any other legally protected characteristics or activities in accordance with applicable laws.
Auto-ApplyCustomer Service Representative - Lake Charles, LA
Customer service representative job in Lake Charles, LA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service / Sales Representative
Customer service representative job in Lake Charles, LA
Description Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process.
As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff.
The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential.
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity. More Requirements/Responsibilities Customer Service / Sales Representative Requirements / Responsibilities
* Making sure that your store meets sales targets / goals
* Running promotions
* Managing stock levels
* Reviewing all Sales Rental Orders for compliance and approval
* Analyzing sales figures
* Create goals and sales strategies
* Contacting all prospects daily from prior interests with RNR
* Forecasting future sales
* Dealing with customer service opportunities
* Maintain competitor sales and promotions knowledge
* Training store associates
Apart from these specific tasks, we are also looking for this position to quickly advance into an Assistant Manager position. RNR Custom Wheels & Tire Express is experiencing tremendous growth.
We offer competitive base pay, commissions, bonuses and a complete benefits package.
Other Requirements:
Valid State Driver License with a clean driving history
We conduct drug screen, & background check
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is important to the success at this opportunity. Special Instructions Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
Customer Service Representative
Customer service representative job in Lake Charles, LA
Job Description
About Company:
PHILOSOPHY
Our priority as a company is our patients come first. Our hallmark product is CARING. Our goal is to provide Pharmacy Care and Support for the patient, family, care givers, and health care team members.
As our company works toward becoming the BEST OPTION in the health care arena, our goals will include the development of individuals serving on our team. Our representatives believe that each person has been given a special talent or ability that is unique to that individual. Accordingly, in-service programs, self-study materials and information, along with teaching and training seminars, are made available to employees to assist and encourage growth and proficiency in our health care niche.
MISSION STATEMENT
It is our company mission to be regarded as a "first response" resource in helping turn medication dosing PROBLEMS into successful SOLUTIONS.
Boudreaux's New Drug Store has a mission to provide accessible, compassionate, and exceptional pharmaceutical care to every patient we serve. We are dedicated to promoting health and wellness within our community by offering personalized medication to best suit the needs of the individual. Our expert guidance and commitment to customer service allows us to be the trusted partner in optimizing the quality of life for our customers. Our goal is to consistently exceed expectations, foster enduring relationships, and create a positive experience for everyone within our community and beyond.
At Boudreaux's New Drug Store, our vision is to become the staple in pharmaceutical care and to be recognized for our unwavering dedication to enhancing the health and wellness of every individual we serve. We aspire to be the model for excellence in the healthcare industry, crafting innovative solutions and setting new standards of excellence in patient care. Our vision encompasses a future where Boudreaux's leads the field in medical expertise and care. We want each customer to take control of their health journey and allow our pharmacy to support their commitment with compassionate expertise and care. Through continuous growth, collaboration, and expert advice, we envision a healthier future for each individual we serve.
Boudreaux's New Drug Store will serve the patient-physician need by preparing CUSTOM FORMULATIONS. Upon physician request, medications will be prepared according to the patient's demographic and specific etiological requirements.
At Boudreaux's New Drug Store, our philosophy is founded on the belief that every individual deserves access to comprehensive pharmaceutical care that goes beyond dispensing medication. We view pharmacy as the leader in correcting patients' well-being and their overall health. By integrating evidence-based and personalized medication, we believe that illnesses are curable based on one's determination and the help of medical professionals.
Relationships and agreements with other health care professionals are entered into with the goal of improved patient outcomes.
Areas of focus in pharmaceutical care will include but are not limited to, medication problem-solving, customized hormone replacement therapy for men and women, diabetes (shoe program), wound care, pain management, nutraceutical support, drug regimen reviews, and medication case management.
CORE VALUES
Our first priority is our patients and their families.
ALL patients are treated with dignity and respect.
We meet the needs of our patients as they define them by listening and responding accordingly.
Patient complaints are resolved the same day.
We respond positively to customer requests.
All telephone calls are answered before the third ring.
No person is on hold longer than 45 seconds.
All staff smile when speaking with patients.
We greet our patients when they enter the pharmacy.
About the Role:
The Customer Service Representative plays a crucial role in ensuring customer satisfaction and loyalty by providing exceptional service and support. This position involves addressing customer inquiries, resolving issues, and processing orders efficiently in a fast-paced environment. The representative will act as the primary point of contact for customers, fostering positive relationships and enhancing the overall customer experience. By effectively communicating both verbally and in writing, the representative will help customers navigate their accounts and understand our products and services. Ultimately, the goal of this role is to contribute to the company's reputation for outstanding customer service and to drive customer retention and satisfaction.
Minimum Qualifications:
High school diploma or equivalent.
Proven experience in a customer service role, preferably in a call center environment.
Strong verbal and written communication skills.
Preferred Qualifications:
Experience with customer relationship management (CRM) software.
Familiarity with order processing systems.
Bilingual abilities are a plus.
Responsibilities:
Respond to customer inquiries via telephone and email in a timely and professional manner.
Resolve customer issues and complaints by identifying the root cause and providing effective solutions.
Process customer orders accurately and efficiently, ensuring all details are captured correctly.
Maintain customer accounts by updating information and tracking interactions in the system.
Collaborate with team members and other departments to enhance the customer experience and streamline processes.
Skills:
In this role, the ability to work in a fast-paced environment is essential, as representatives will handle multiple customer inquiries simultaneously. Verbal communication skills are utilized daily to engage with customers, ensuring they feel heard and valued. Problem resolution skills are critical for identifying issues and providing effective solutions, which directly impacts customer satisfaction. Oral and written communication skills are employed to convey information clearly and accurately, whether on the phone or through email. A positive attitude is vital, as it helps create a welcoming atmosphere for customers and encourages repeat business.
Sales & Service Representative
Customer service representative job in Sulphur, LA
MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enter quotes, process customer orders, and resolve customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.
Key Duties & Responsibilities
* Respond to customer requests for quotes by sourcing products from existing Company inventory or buying them out externally.
* Build quotes that simultaneously create value for the customer and profitability for MRC Global.
* Identify and actively pursue sales opportunities to contribute to overall sales growth.
* Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.
* Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers' orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.
* Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.
* Verify the on-time shipping/delivery status of pending inbound and outbound shipments; communicate status proactively with the customer and adjust product sourcing efforts if needed.
* Proactively respond to customers' needs and concerns with options by using a problem-solving approach.
* Validate that products specified in customers' quote requests are permitted per their respective approved manufacturer's list (AML) or other customer-provided specifications.
* Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes.
* Consult with the manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.
* Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.
* Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.
Required Experience
* One (1) or more years' experience in a dedicated customer-facing role, inside sales, and/or warehouse services; OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor's degree, preferably with studies in industrial or sales.
Skills & Abilities
* Competent in the use of computers and software applications.
* Ability to communicate and promote ideas and transfer detailed knowledge to others.
* Ability to effectively present information in one-on-one and small group situations.
* Attention to detail; works with a sense of urgency.
Working Conditions
* Frequent driving/traveling.
* Able to interact with others frequently.
* Most work is performed at a desk or in front of a computer.
* Able to sit/stand for long periods of time.
* For additional position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
* Reasonable accommodation may be made to enable individuals to perform essential functions.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
California Employee Data Collection Notice
Auto-ApplyPart-Time Customer Service Tax Representative
Customer service representative job in Orange, TX
We are seeking a dedicated and detail-oriented Part-Time Customer Service Tax Representative to join our team. This role is essential in providing exceptional customer service and support to clients regarding tax-related inquiries and issues. The ideal candidate will possess strong communication skills, a keen eye for detail, and an understanding of basic tax principles.
**Key Responsibilities:**
- Handle incoming calls and emails from clients with tax-related inquiries in a courteous and professional manner.
- Provide accurate information and solutions to clients regarding their tax concerns, ensuring a positive customer experience.
- Assist clients with the completion and submission of tax-related documents.
- Maintain up-to-date knowledge of current tax laws and company policies to provide accurate information to clients.
- Keep detailed and accurate records of client interactions and transactions.
- Collaborate with the tax team to address and resolve complex client issues.
- Manage multiple inquiries simultaneously while maintaining a high level of attention to detail.
**Qualifications:**
- High school diploma or equivalent
- Prior experience in customer service, preferably in a financial or tax setting.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Proficiency with Microsoft Office
- Basic understanding of tax principles and regulations.
**Work Schedule:**
The office is open Monday-Saturday from 9:00 am-8:00 pm.
This is a part time job offering 25-30 hours a week with a flexible schedule, however once the schedule is set employees are expected to be there when scheduled.
This is a 2-3 month (6-12 weeks) assignment during tax season, to begin the first week of January 2026. Applicants must be willing to commit to the full length of the assignment.
*Pre-Employment Requirements**
- Must provide 3 Professional References immediately after completion of initial phone interview.
- All applications must have a complete current resume attached, and be a Texas or Louisiana resident
in order to be considered for the position.
considered
- Valid Driver's License and Social Security Card
**Your resume MUST DETAIL your experience, in order to be
Customer Service Representative
Customer service representative job in DeRidder, LA
We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!
CSR
At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed.
This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you!
In the Role
Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
Receive and process payments in customer accounts.
Market to current, former, and potential customers to drive loan production.
Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
Process loan applications and collect payments due.
Perform all other duties as assigned.
Required
High School Diploma or GED
Must have a valid driver's license and reliable vehicle
Preferred
Cash Handling, Sales, or Customer Service experience
Location: On-Site
The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.
Who We Are
Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!
Other team member benefits include:
Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
Up to 3% 401(k) Match
Paid Time Off (16 days per year after one full year, cash back for unused time)
Paid Holidays
Annual Raises and Performance Bonuses
Monthly Incentive and Employee Referral Bonuses
Participation in Charitable Campaigns
Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.
With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.
At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!
Discover more about our company and culture!
Read what our customers are saying about us!
Auto-ApplyInside Sales Representative - Personal Lines
Customer service representative job in Lake Charles, LA
World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefit programs, and help them achieve their long-term financial goals. Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.
Personal Lines Inside Sales Representative
The Inside Sales Representative for Personal Insurance is a licensed sales professional responsible for generating new business through inbound and outbound sales activity. This individual handles client discovery, quoting (including application process), coverage consultation, and binding across home, auto, umbrella, and other personal lines products.
This role is focused on capturing internal, organic opportunities sourced through current clients, client referrals, unit leaders, team members, and leadership. In addition, the Inside Sales Representative will provide sales support to key marketing programs and initiatives. The Inside Sales Representative is expected to execute a high volume of opportunities with fast response times while driving business with preferred World carriers. Ability to utilize technology associated with the role is a must.
Primary Responsibilities
Primarily source leads through internal organic channels such as referrals from existing clients, client advisors and unit leaders.
Manage inbound quote requests and outbound lead follow-up
Generate quotes and proposals using Xilo, comparative raters and carrier portals
Evaluate risks and align clients with the right carrier solutions
Educate stakeholders on policy features, limits, and carrier value
Bind policies and ensure smooth handoff to service team
Maintain accurate activity and client records in CRM/AMS
Collaborate with Client Advisors to optimize outcomes
Cross-sell opportunities from existing books of business
Re-engage past or inactive clients
Achieve sales goals - new business written revenue goals set on an annual basis
Qualifications
1-3 years of sales experience
Licensed in Property & Casualty
Confident communicator with strong phone and interpersonal skills
Comfortable with technology, rating platforms, and CRM systems
Coachable, detail-oriented, and driven by performance metrics
Compensation
Competitive base salary ranging from $55,000-$75,000 plus 15% new business commissions
Equal Employment Workforce and Workplace
World celebrates and supports differences amongst its employees. World knows employing a team rich in diverse thoughts, experiences, and opinions allows World's employees and World's work environments to flourish. World is honored to be an equal opportunity workplace, dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, Veteran status, or any other protected category under applicable state or local laws. In addition, World makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of World's business.
TO EXECUTIVE SEARCH FIRMS AND STAFFING AGENCIES:
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World's property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World's Human Resources Talent Department.
#LI-CM1
Auto-ApplyFinancial Services Representative
Customer service representative job in Lake Charles, LA
World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers.
The primary responsibility of the Financial Services Representative is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture.
Hourly Pay: $15
What you'll do:
Guide customers toward upward credit mobility through good financial choices.
Provide top-tier customer service, assisting customers with questions, concerns, and products.
Process and prepare loan applications.
Take and process payments.
Prepare loan documents and execute loan closing on current renewal loans.
Balance assigned cash drawer daily.
Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank.
Maintain strong customer relationships and build community within your branch.
Other duties include but are not limited to:
Call approved and unmade applications to close loans daily.
Help build tax clientele and provide tax services.
Send complete and accurate credit denial letters within 30 days from the date of application.
Pay branch expenses as instructed by Branch Manager.
Experience (and Requirements) that will WOW us!
Must be able to demonstrate self-confidence and organizational skills.
A history of choosing kindness, showing compassion, and helping others.
The willingness to seek quality-driven solutions and embrace new ideas.
Absolute team player - pitching in when needed and accepting help, too.
To perform this job successfully, an employee must have basic computer skills.
A valid driver's license & access to a dependable vehicle.
Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities.
Why World?
We hire from within: we want to see you grow and climb in this company.
Each year, we promote 80% of Financial Services Reps to management.
75% of World's Operations Executives moved up from a similar role.
We pay you to give back: employees get paid volunteer hours each year.
Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days.
Paid holidays, vacation time, and a 401(k) plan (including company match).
Be part of a team with clear values, strong community, and a sense of belonging.
We'll get you home for dinner: your life outside of work is priority #1
You'll make a positive impact on the lives of the customers you serve.
Who is World?
Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care.
Physical Demands and Working Conditions:
• Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching.
• Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers).
• Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.
• Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration.
• Occasional local travel; may include extended hours, evenings, or weekends.
• Standard indoor office setting with shared workspace, typical noise, lighting, and temperature.
• Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically.
• Regular, reliable attendance and punctuality are essential.
Disclaimers:
Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
Auto-ApplyInside Sales Representative
Customer service representative job in Sulphur, LA
Our Mission :
Bishop Lifting Products, Inc. is the most trusted name in the lifting world. It has the deep expertise, services, and support to solve both routine and complex lifting challenges. We have the above and below-the-hook inventory customers need when they need it. And we have a culture of service and support that puts customer satisfaction first.
Job Purpose:
Assist the branch in communicating with customers, entering orders, troubleshooting issues and other various administrative duties.
Key Duties and Responsibilities:
Source new sales growth opportunities through inbound lead follow up, proactive calls and emails.
Record, track, and follow up on quotes/estimates.
Assist in greeting customers and aiding with recommendations of product type, quality, and quantity of merchandise sought for purchase.
Compute charges for merchandise or services and handles payments in a timely and professional manner.
Assisting in corporate inventory controls.
Route qualified opportunities to the appropriate sales executives for further development and closure.
Assist branch in administrative functions such as recordkeeping, billing, time and attendance, accounting functions and communication with corporate departments.
Perform other functions as required.
Job Requirements:
Attention to detail and accuracy
Excellent customer service skills (friendly, courteous and helpful)
Strong phone etiquette and experience dialing multiple calls per day
Excellent written and oral communication skills
Proficiency in Microsoft Word, Excel and Outlook (At least 1 year required)
At least 5 years of sales experience preferred (Inside or Outside)
High sense of urgency in regards to deadlines
Self reliance, lack of supervision required in daily tasks
Willingness to reach out to potential or existing customers with a helpful attitude
Must be able to pass a pre-employment background check, drug test, and physical if applicable
Must be authorized to work in the United States without sponsorship
Bishop Lifting Products, Inc. and it's subsidiaries are an Affirmative Action and Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Are you looking for an opportunity to become part of a rapidly-growing industry? Bishop Lifting Products, Inc. is looking for talent that will hold true to our mission while maintaining the safety and knowledge that we have valued since we were founded in 1984.
Apply today! We're ready to help you start your new career path.
Auto-ApplyInside Sales Representative
Customer service representative job in Lake Charles, LA
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
About Generator Supercenter Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide professional experience every step of the way. Our mission is …. To joyfully provide comfort and peace-of-mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator. Job description Generator Supercenter is looking for a result driven Inside Sales Representative to actively work inside our call center. Main job tasks and responsibilities: · Developing new sales opportunities using outbound lists from various CRM systems, emails, and lead follow-ups.· Communicating with customers to understand their needs and requirements and identify sales opportunities.
- Proper phone etiquette.· Answering customers' questions, resolving their concerns, and providing additional information via calls and emails.· Explaining and demonstrating the functions and features of products and services.· Maintaining and improving the database of prospects and researching for new leads.· Keeping up to date with product and service information and competitor offers.· Excellent customer service skills and computer literacy skills. Tend to high volume of calls.· Basic understanding of Microsoft Excel and Word. · Monday - Friday, Hours are from 8-5
or
9-6. Occasional Saturdays as needed.· Competitive Pay: Hourly + Commission· Availability for growth. We are the Largest Residential Generator Installer in the state of Texas and rapidly expanding across the US. Come be a part of our team!Compensation: $13.00 per hour.
Join The Generator Supercenter Family - Here it's not just some catchy phrase; it's a lifestyle. We're looking for amazing people who believe in helping others, through the sales, installation, and maintenance of whole home generators that empower our customers with peace of mind, security, and freedom. Compensation: $13.00 per hour
Join The Generator Supercenter Family - Here it's not just some catchy phrase; it's a lifestyle. We're looking for amazing people who believe in helping others, through the sales, installation, and maintenance of whole home generators that empower our customers with peace of mind, security, and freedom.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.
Auto-ApplyGuest Services Rep-632010
Customer service representative job in Kinder, LA
Responsible for providing accurate, timely information to guests about Hotel policies, services and amenities, ensuring optimum guest service and satisfaction.
EDUCATION and/or EXPERIENCE:
High School diploma or GED required. Some college courses in Hotel Management preferred. Previous guest service experience preferred.
SPECIAL QUALIFICATIONS:
Must possess excellent communication and organizational skills. Previous Hotel/Motel experience preferred. Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times.
Call Center Rep - In Office
Customer service representative job in Orange, TX
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Supervisor, Customer Services
Customer service representative job in Lake Charles, LA
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Leads and coordinates the activities of workers in one or more occupations. Interprets company policies to workers and enforces safety regulations
Analyzes and resolves work problems, or assists workers in solving work problems
Initiates or suggests plans to motivate workers to achieve work goals
Recommends or initiates personnel actions, such as promotions, transfers, discharges, and disciplinary measures
May train new workers, maintains time and attendance records as well as personnel files and performance records
The Supervisor confers with other Supervisors and/or Managers to coordinate activities of individual departments
The Supervisor may confer with workers' representatives to resolve grievances
When supervising workers engaged chiefly in one occupation or craft, is required to be adept in the activities of the workers supervised
When supervising workers engaged in several occupations, is required to possess general knowledge of the activities involved
Required to operate Company equipment and/or drive Company vehicles
Qualifications
Who are we looking for?
Requirements
Must be able to work in a team environment and the ability to prioritize work and projects in order to meet competing deadlines from members of the team
The ability to show initiative and critical thinking skills are necessary
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated
Minimum age of 18
High school diploma or GED equivalent; college degree preferred
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to select, train, guide, and motivate employees handle multiple projects concurrently and have a working knowledge of PC's and software applications
Demonstrated ability to communicate verbally and in writing
Possess the legal right to work in the United States
Must be able to read, write, fluently speak, and understand the English language
Previous supervisory experience preferred
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
#EnvoyOut
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Auto-ApplyCustomer Service Representative (On-site Call Center Position)
Customer service representative job in Lake Charles, LA
First Federal Bank of Louisiana is currently seeking a Call Center Representative in the Call Center Department. The position is located at the Main Office in Lake Charles, Louisiana. This is not a remote position.
About Us
First Federal Bank of Louisiana is a full-service, locally owned community bank that has helped build the communities we serve for over 75 years. With over one billion dollars in assets and 16 offices currently serving multiple parishes across Southwest and Central Louisiana, we are proud to offer our customers comprehensive retail and commercial products as well as investment services to meet all of their financial needs. Empowering people and places to realize and attain their dreams is what our community-first banking is all about, and that's what our team strives to do in the communities we serve each and every day. Visit ************** to learn more. Member FDIC, Equal Housing Lender.
Position Summary
Independently handles routine employee and customer inquiries with a goal of first point contact resolution and limited escalation while maintaining quality communication. Performs a range of customer service-oriented communication by telephone, email, chat, message, phone, or fax, as well as various operational background duties.
Essential Duties & Responsibilities include, but are not limited to, the following:
Builds rapport with customers, uses proper telephone etiquette and protects the institution by keeping customer information confidential
Processes incoming mail; processes address changes; validates detailed information
Performs account maintenance; produces follow up documents pertaining to check orders, stop payments, and unauthorized affidavits
Assists with customer tax levies
Provides support regarding end of year tax forms
Researches and resolves customer complaints; provides follow-up
Provides support for electronic banking products and services; troubleshoots issues as needed
Processes verification of accounts
Recognizes, documents, and alerts supervisors of trends in customer calls
Orders and distributes branch deposit account supplies
Assists in scheduling and training, as directed by supervisor
Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy.
Contributes to team effort by accomplishing related duties, as assigned
Minimum Qualifications
High school diploma or GED,
A minimum of one (1) year customer service experience. Call Center and/or banking experience is preferred.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a basic summary of the knowledge, skill, and/or ability required. The full is attached as a pdf to this job posting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties & Responsibilities
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer
The employment policy of First Federal Bank and its subsidiaries is to provide an equal employment opportunity for all employees and job applicants without regard to race, color, religion, sex, national origin, age, individuals with disabilities, protected veteran status, sexual orientation, gender identity, genetic information, or any other legally protected characteristics or activities in accordance with applicable laws.
Part-Time Customer Service Tax Representative
Customer service representative job in Orange, TX
We are seeking a dedicated and detail-oriented Part-Time Customer Service Tax Representative to join our team. This role is essential in providing exceptional customer service and support to clients regarding tax-related inquiries and issues. The ideal candidate will possess strong communication skills, a keen eye for detail, and an understanding of basic tax principles.
**Key Responsibilities:**
- Handle incoming calls and emails from clients with tax-related inquiries in a courteous and professional manner.
- Provide accurate information and solutions to clients regarding their tax concerns, ensuring a positive customer experience.
- Assist clients with the completion and submission of tax-related documents.
- Maintain up-to-date knowledge of current tax laws and company policies to provide accurate information to clients.
- Keep detailed and accurate records of client interactions and transactions.
- Collaborate with the tax team to address and resolve complex client issues.
- Manage multiple inquiries simultaneously while maintaining a high level of attention to detail.
**Qualifications:**
- High school diploma or equivalent
- Prior experience in customer service, preferably in a financial or tax setting.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Proficiency with Microsoft Office
- Basic understanding of tax principles and regulations.
**Work Schedule:**
The office is open Monday-Saturday from 9:00 am-8:00 pm.
This is a part time job offering 25-30 hours a week with a flexible schedule, however once the schedule is set employees are expected to be there when scheduled.
This is a 2-3 month (6-12 weeks) assignment during tax season, to begin the first week of January 2026. Applicants must be willing to commit to the full length of the assignment.
*Pre-Employment Requirements**
- Must provide 3 Professional References immediately after completion of initial phone interview.
- All applications must have a complete current resume attached, and be a Texas or Louisiana resident
in order to be considered for the position.
considered
- Valid Driver's License and Social Security Card
**Your resume MUST DETAIL your experience, in order to be
JOB CODE: 1000541