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Customer service representative jobs in Lake Charles, LA

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  • Customer Accounts Advisor

    Aarons 4.2company rating

    Customer service representative job in Lake Charles, LA

    The salary range for this role is $12.75 to $13.50 per hour.* is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate wein good faith believe we would pay for this role at the time of this posting. We may ultimately pay moreor less than the posted range, and the range may be modified inthe future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. Theamount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains inthe Company's sole discretion unless and until paid and may be modified atthe Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.
    $12.8-13.5 hourly 1d ago
  • Customer Service Enrollment Specialist - In Office

    Murrill McDaniel Agency

    Customer service representative job in Iowa, LA

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 9d ago
  • Part-Time Ramp and Customer Service Agent

    Envoy Air Inc. 4.0company rating

    Customer service representative job in Lake Charles, LA

    Come and work for Envoy Air, an American Airlines Group Company, at Lake Charles Regional Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $13.80/hr. Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Both full-time and part-time positions available. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals. No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift. Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination. Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. #EnvoyOversight We can recommend jobs specifically for you! Click here to get started.
    $13.8 hourly Auto-Apply 8d ago
  • Customer Service Representative

    Mosquito Authority SW Lousiana

    Customer service representative job in Lake Charles, LA

    Do you love engaging with people and being part of a supportive team? Do you strive to provide high quality customer service to every customer you meet? Then this is the ideal position for you!As a Customer Service Representative at Mosquito Authority, you will play an integral role in maintaining loyal customer relationships. Our Customer Service Representatives are great communicators with strong phone skills and proficient in Microsoft Office & computer data entry. In this position, you will have the opportunity to work with both current and potential customers, as you handle service inquiries, concerns, and requests about our products and services.If you're committed to excellent customer service and enjoy helping others, this is a great opportunity for you! Essential Duties and Responsibilities: Communicate clearly and effectively with customers by phone or email in a pleasant & positive manner Answer customer calls and provide general information regarding product pricing, availability, and service details Respond to basic customer inquiries and requests and notify manager(s) of complaints or issues to ensure timely resolution. Communicate effectively and efficiently with service technicians, managers, and customers Work flexible schedule as required to meet weekly responsibilities, including 1 monthly Saturday morning shift Clerical duties including mail handling, running reports, accounts receivable, invoicing, and other various administrative tasks in order to keep the office running smoothly Participate in training opportunities provided to enhance product knowledge Complete job documentation accurately and in a timely manner Overall positive attitude & outlook Perks: Paid on-the-job training Competitive compensation Healthy approach to work/life balance Weekly paychecks Room for advancement Never work Sundays Day Shifts only, never work nights 4 Paid Holidays per year Free Mosquito Service at your own home Full-time position Requirements: High School graduate / GED 2-3 years of relevant experience in an office environment (preferred) Excellent customer service skills via email and phone communication Proficiency with all Microsoft Office platforms and aptitude to learn new software and programs Ability to convey sympathy through speech & written communication, while remaining professional and using proper grammar and punctuation Attention to detail and ability to create clear and concise notes on customer accounts using proper grammar and punctuation Comfortable multi-tasking and prioritizing tasks without guidance Punctual with strong attendance history About Us:As a locally, family-owned and -operated enterprise, we take pride in serving our community. Our mission is simple: help protect families from mosquitoes and the diseases they carry. Each and every one of our team members is dedicated to providing the best services out there so our customers can enjoy the outdoors with peace of mind. Join our team today! By applying to this position, I understand that I am applying to work at a location that is owned and operated by an independent franchisee, not Mosquito Authority Corporate. I acknowledge that each independent Mosquito Authority franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Mosquito Authority Corporate is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees. Compensation: $15.00 - $18.00 per hour This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Mosquito Authority Corporate.
    $15-18 hourly Auto-Apply 60d+ ago
  • Customer Service Representative (On-site Call Center Position)

    First Federal Bank of Louisiana 3.7company rating

    Customer service representative job in Lake Charles, LA

    First Federal Bank of Louisiana is currently seeking a Call Center Representative in the Call Center Department. The position is located at the Main Office in Lake Charles, Louisiana. This is not a remote position. About Us First Federal Bank of Louisiana is a full-service, locally owned community bank that has helped build the communities we serve for over 75 years. With over one billion dollars in assets and 16 offices currently serving multiple parishes across Southwest and Central Louisiana, we are proud to offer our customers comprehensive retail and commercial products as well as investment services to meet all of their financial needs. Empowering people and places to realize and attain their dreams is what our community-first banking is all about, and that's what our team strives to do in the communities we serve each and every day. Visit ************** to learn more. Member FDIC, Equal Housing Lender. Position Summary Independently handles routine employee and customer inquiries with a goal of first point contact resolution and limited escalation while maintaining quality communication. Performs a range of customer service-oriented communication by telephone, email, chat, message, phone, or fax, as well as various operational background duties. Essential Duties & Responsibilities include, but are not limited to, the following: Builds rapport with customers, uses proper telephone etiquette and protects the institution by keeping customer information confidential Processes incoming mail; processes address changes; validates detailed information Performs account maintenance; produces follow up documents pertaining to check orders, stop payments, and unauthorized affidavits Assists with customer tax levies Provides support regarding end of year tax forms Researches and resolves customer complaints; provides follow-up Provides support for electronic banking products and services; troubleshoots issues as needed Processes verification of accounts Recognizes, documents, and alerts supervisors of trends in customer calls Orders and distributes branch deposit account supplies Assists in scheduling and training, as directed by supervisor Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy. Contributes to team effort by accomplishing related duties, as assigned Minimum Qualifications High school diploma or GED, A minimum of one (1) year customer service experience. Call Center and/or banking experience is preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a basic summary of the knowledge, skill, and/or ability required. The full is attached as a pdf to this job posting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other Duties & Responsibilities This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Equal Opportunity Employer The employment policy of First Federal Bank and its subsidiaries is to provide an equal employment opportunity for all employees and job applicants without regard to race, color, religion, sex, national origin, age, individuals with disabilities, protected veteran status, sexual orientation, gender identity, genetic information, or any other legally protected characteristics or activities in accordance with applicable laws.
    $27k-31k yearly est. Auto-Apply 32d ago
  • Customer Service Representative

    24HR Safety

    Customer service representative job in Westlake, LA

    Reporting to the Business Administrator, Customer Service Representatives directly interface with customers and work to ensure customer requests for products and services are satisfied. Customer Service Reps perform the following major job functions: Offer a consultative approach to meeting customer demands. Effectively manage accounts by ensuring requested products and/or services are provided within the desired delivery date. Coordinate internally and externally to place orders for each customer to meet customer needs Follow-up to ensure the customers' requests and overall safety needs are satisfied Essential Responsibilities, includes but are not limited to Develops and maintains a functional knowledge of Company products and services Ensure data integrity by maintaining an accurate account of customer interactions in a timely manner. Direct interaction and first point of contact with customers Utilize all available resources to reach out to prospects and attempt to turn those prospects into customers Answer incoming phone calls Address customer needs and process Quotes and Orders promptly Expedite all Distribution open Sales Orders Assist in covering breaks, lunches, and vacations for the receptionist as needed Keep updated client information Build relationships with customers and meet their needs in a timely manner Practice courtesy in all dealings with co-workers and managers Perform all other duties as assigned by the Customer Service Supervisor SAFER Competencies Sincere and Committed to Customer Service & Safety Accurate and Productive to Support Quality Fearlessly Ethical, Fair and Consistent to ensure Organizational Integrity and Safety Compliance Empowered to support engaged growth by ensuring team collaboration, development and motivation Ready & Urgent Subject Matter Leader Qualifications Minimum High School Diploma required. Associates degree or higher preferred Three plus years' industrial inside sales/customer service experience managing external client accounts required OR safety equipment or services purchasing experience within the industrial safety or environmental industry. 2+years in industrial outside sales preferred. Proficient in the use of Microsoft Office (Word, Excel and Outlook) Two plus years ERP experience required. Knowledge of NAVISION a plus Inside Sales/Customer Service experience within the safety industry highly preferred Experience selling mill supply/metal tools preferred. Strong computer skills and understanding of spreadsheets Self-motivated and comfortable working with little to no direction Excellent interpersonal communication skills Willingness to travel a must. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be in a stationary position over 90% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The person will constantly operate a computer, speak over the phone, utilize a keyboard and other office productivity machinery, such as a calculator, copy machine, and computer printer. Must be able to converse verbally to exchange accurate information. Must be able to visually scan documents in detail to detect and identify needs. The employee must occasionally lift and/or move up to 10 pounds. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Position Type/Expected Hours of Work This is a full-time, direct hire position. Hours of operation are Monday through Friday, 8:00 am to 5pm. Overtime or weekend hours may be needed. Equal Opportunity Employment We are committed to providing equal employment opportunities. We recognize each individual's potential to offer significant contributions to our organization's growth and stability. E-Verify This Employer participates in E-Verify.
    $24k-32k yearly est. Auto-Apply 60d+ ago
  • ANIMAL SERVICES OFFICER

    Calcasieu Parish, La 3.5company rating

    Customer service representative job in Lake Charles, LA

    Salary $18.56 - $26.23 Hourly Job Type Full-Time Job Number 2025-00175 Department Animal Services Opening Date 11/13/2025 Closing Date 12/25/2025 11:59 PM Central * Description * Benefits * Questions This is the first of five levels in the Animal Services Officers series. Incumbents respond to complaints regarding animals and perform a variety of animal protection duties. Responsibilities may include evaluating whether a violation of the law has occurred; issuing citations, warnings and notices; confiscating animals; euthanizing animals; impounding stray, vicious or dangerous animals; setting live traps; and preparing related reports. Examples of Duties (The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Other duties may be assigned.) * Patrols assigned area for emergency and non-emergency animal situations; investigates complaints; responds to work orders; removes dead animals from roadways. * Issues citations and license violation warnings to pet owners regarding leash laws, containment, pet ownership and neglect, animal cruelty, and/or other related animal welfare issues. * Apprehends and impounds pet and stray animals in violation of animal control ordinances; confiscates animals from negligent or abusive pet owners. * Euthanized animals, which includes: injecting animals with applicable serums and transporting and disposing carcasses of deceased animals. * Educates the public on animal control ordinances, policies, and procedures, including proper control and care of pets. * Performs other duties of a similar nature or level. SUPERVISORY RESPONSIBILITIES This position does not require supervisory responsibilities. Requirements EDUCATION AND EXPERIENCE High School Diploma or equivalent (G.E.D.), one year of specialized or technical training and one year experience working with animals; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. LICENSING REQUIREMENTS Euthanasia Certification; Crematory Operation Certification; Valid Driver's License as per State law or requirement. Law Enforcement Commission LACA Chemical Immobilization QUALIFICATIONS To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE * Animal handling techniques and applications; * Animal traps, catch poles, and chemical immobilization techniques; * Capturing and restraining domestic animals and livestock; * Animal care and nutrition requirements; * Investigation methods and procedures; * Animal identification techniques; * Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes; * Customer service principles; * Recordkeeping principles; * Computers and related software applications. SKILLS * Handling animals in a safe manner; * Capturing, restraining, and handling animals and livestock; * Responding to emergency situations; * Euthanizing animals; * Conducting investigations; * Providing customer service; * Preparing and maintaining records; * Using computers and related software applications; * Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction. Supplemental Information PHYSICAL REQUIREMENTS * The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. * Heavy Work: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of forces constantly to move objects. * Incumbents may be subjected to fumes, odors, dusts, gases, poor ventilation, chemicals, blood and other bodily fluids, extreme temperatures, inadequate lighting, workspace restrictions, and travel. WORK ENVIRONMENT * The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme heat and cold; animal bites; repugnant odors and sights inherent within a shelter environment, and possible exposure to diseases associated with animals, to include blood-borne pathogens. The employee is occasionally exposed to high, precarious places; risk of electrical shock; explosive materials; and vibration. * The noise level in the work environment is usually loud. UNIFORM An employee in this position will be supplied with a uniform, provided by the Calcasieu Parish Police Jury. The employee is responsible for abiding by the Police Jury's Uniform Agreement. NOTE The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. WORK SCHEDULES Varied work schedules allow our employees excellent work-life balance. Schedules vary by department and include the following: * Part-time * Full-time * Temporary * Rotating shifts * 12-hour shifts * 4/10s * 9/80s * 5/8s VACATION Vacation with pay begins accruing from date of employment. SICK LEAVE Sick leave begins accruing from the date of employment. OTHER PAID LEAVE BENEFITS Funeral Leave, Civil Leave (Jury Duty), and Military Leave HOLIDAYS Depending on the position the employee is hired into, employee receives the following paid holidays from the date of hire: * New Year's Eve * New Year's Day * Martin Luther King Jr. Day * Mardi Gras Day * Good Friday * Memorial Day * July 4th * Labor Day * Veterans' Day * Thanksgiving Day & Friday after * Christmas Eve * Christmas Day * One (1) Personal Day RETIREMENT Employees are required to participate in the Parochial Employees' Retirement System of La. (Plan A) upon date of employment. DEFERRED COMPENSATION A supplemental tax-free retirement account is offered through Nationwide Retirement Solutions. Contribution is the responsibility of the employee via payroll deduction. SOLUTIONS COUNSELING AND EAP Free professional help with personal problems for Calcasieu Parish Police Jury employees and their families. EMPLOYEE FITNESS PROGRAM The Parish pays an employee fitness allowance toward a fitness facility membership. Allowance is dependent upon employee attending their selected fitness program at least 8 times per month. ONSITE MEDICAL CLINIC Health Connection, the Calcasieu Parish Police Jury's onsite medical clinic, provides office visits for a $5.00 co-pay to employees and their Calcasieu Parish Police Jury insured dependents. LIFE INSURANCE Basic Life and AD & D - $10,000 Life and AD & D coverage for the employee is included with the health insurance at no cost to the employee. * Supplemental Life and AD & D * Employee can purchase term additional Life/AD & D in increments of $10,000 up to a maximum of $500,000.Term Life/AD & D is also available for an employee's spouse and eligible dependents. VISION A supplemental vision program is available to employees through Always Care. MAJOR MEDICAL Major medical insurance is offered for employees with options to add family to the major medical plan. DISCOUNTS Dell Computers Offers a special members' only store with discounts and monthly specials. Verizon Wireless Offers employee discounts for wireless service. Sprint Offers service discounts on Sprint and Nextel devices. AT&T Offers discount on service, free phones available, free shipping for online purchases, exclusive offers, sales, & packages. My Phone MD 630 Prien Lake Road, Suite C Lake Charles ************** ************************* Offers a discount to Calcasieu Parish Police Jury employees for mobile device repair services. Simply notify the staff that you are a Calcasieu Parish Police Jury employee and show your badge. Fix My Phone 3467 Nelson Road Lake Charles ************** ****************** Offers a discount to Calcasieu Parish Police Jury employees for mobile device repair services. Simply notify the staff that you are a Calcasieu Parish Police Jury employee and show your badge. 01 Do you have a high school diploma or equivalent? * Yes * No 02 Do you have a valid Driver's License? * Yes * No 03 Are you a current Calcasieu Parish Police Jury employee? * Yes * No Required Question
    $18.6-26.2 hourly Easy Apply 37d ago
  • Customer Service Representative - Lake Charles, LA

    Kedia Corporation

    Customer service representative job in Lake Charles, LA

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $24k-32k yearly est. 11h ago
  • Sales & Service Representative

    MRC Global Inc. 4.3company rating

    Customer service representative job in Sulphur, LA

    MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enter quotes, process customer orders, and resolve customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance. Key Duties & Responsibilities * Respond to customer requests for quotes by sourcing products from existing Company inventory or buying them out externally. * Build quotes that simultaneously create value for the customer and profitability for MRC Global. * Identify and actively pursue sales opportunities to contribute to overall sales growth. * Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth. * Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers' orders, create vendor purchase orders (PO), and perform other tasks related to customer needs. * Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs. * Verify the on-time shipping/delivery status of pending inbound and outbound shipments; communicate status proactively with the customer and adjust product sourcing efforts if needed. * Proactively respond to customers' needs and concerns with options by using a problem-solving approach. * Validate that products specified in customers' quote requests are permitted per their respective approved manufacturer's list (AML) or other customer-provided specifications. * Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes. * Consult with the manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience. * Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs. * Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process. Required Experience * One (1) or more years' experience in a dedicated customer-facing role, inside sales, and/or warehouse services; OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor's degree, preferably with studies in industrial or sales. Skills & Abilities * Competent in the use of computers and software applications. * Ability to communicate and promote ideas and transfer detailed knowledge to others. * Ability to effectively present information in one-on-one and small group situations. * Attention to detail; works with a sense of urgency. Working Conditions * Frequent driving/traveling. * Able to interact with others frequently. * Most work is performed at a desk or in front of a computer. * Able to sit/stand for long periods of time. * For additional position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. * Reasonable accommodation may be made to enable individuals to perform essential functions. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. California Employee Data Collection Notice
    $24k-41k yearly est. Auto-Apply 20d ago
  • Part-Time Customer Service Tax Representative

    Complete Staffing LLC 4.1company rating

    Customer service representative job in Orange, TX

    We are seeking a dedicated and detail-oriented Part-Time Customer Service Tax Representative to join our team. This role is essential in providing exceptional customer service and support to clients regarding tax-related inquiries and issues. The ideal candidate will possess strong communication skills, a keen eye for detail, and an understanding of basic tax principles. **Key Responsibilities:** - Handle incoming calls and emails from clients with tax-related inquiries in a courteous and professional manner. - Provide accurate information and solutions to clients regarding their tax concerns, ensuring a positive customer experience. - Assist clients with the completion and submission of tax-related documents. - Maintain up-to-date knowledge of current tax laws and company policies to provide accurate information to clients. - Keep detailed and accurate records of client interactions and transactions. - Collaborate with the tax team to address and resolve complex client issues. - Manage multiple inquiries simultaneously while maintaining a high level of attention to detail. **Qualifications:** - High school diploma or equivalent - Prior experience in customer service, preferably in a financial or tax setting. - Strong verbal and written communication skills. - Ability to work independently and as part of a team. - Proficiency with Microsoft Office - Basic understanding of tax principles and regulations. **Work Schedule:** The office is open Monday-Saturday from 9:00 am-8:00 pm. This is a part time job offering 25-30 hours a week with a flexible schedule, however once the schedule is set employees are expected to be there when scheduled. This is a 2-3 month (6-12 weeks) assignment during tax season, to begin the first week of January 2026. Applicants must be willing to commit to the full length of the assignment. *Pre-Employment Requirements** - Must provide 3 Professional References immediately after completion of initial phone interview. - All applications must have a complete current resume attached, and be a Texas or Louisiana resident in order to be considered for the position. considered - Valid Driver's License and Social Security Card **Your resume MUST DETAIL your experience, in order to be
    $27k-34k yearly est. 12d ago
  • Customer Service Representative

    West Calcasieu Cameron Hospital 4.0company rating

    Customer service representative job in Sulphur, LA

    The Customer Service Representative welcomes members and guests to facility in a warm and pleasant manner. CSR monitors front desk area and directs phone calls, members, and guests to proper staff. CSR perform basic clerical services in a diplomatic manner. CSR provides childcare and supervision for children in nursery. The CSR assists the staff in planning and implementing children programs. The CSR is responsible for maintaining the smoothie bar area and will assist throughout facility as needed. Educational Requirements: High School Diploma or equivalent or currently a senior in High School. CPR training within the first 6 months of hire date.
    $21k-28k yearly est. 60d+ ago
  • Inside Sales Representative - Personal Lines

    World Insurance Associates, LLC 4.0company rating

    Customer service representative job in Lake Charles, LA

    Job Description World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefit programs, and help them achieve their long-term financial goals. Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions. Personal Lines Inside Sales Representative The Inside Sales Representative for Personal Insurance is a licensed sales professional responsible for generating new business through inbound and outbound sales activity. This individual handles client discovery, quoting (including application process), coverage consultation, and binding across home, auto, umbrella, and other personal lines products. This role is focused on capturing internal, organic opportunities sourced through current clients, client referrals, unit leaders, team members, and leadership. In addition, the Inside Sales Representative will provide sales support to key marketing programs and initiatives. The Inside Sales Representative is expected to execute a high volume of opportunities with fast response times while driving business with preferred World carriers. Ability to utilize technology associated with the role is a must. Primary Responsibilities Primarily source leads through internal organic channels such as referrals from existing clients, client advisors and unit leaders. Manage inbound quote requests and outbound lead follow-up Generate quotes and proposals using Xilo, comparative raters and carrier portals Evaluate risks and align clients with the right carrier solutions Educate stakeholders on policy features, limits, and carrier value Bind policies and ensure smooth handoff to service team Maintain accurate activity and client records in CRM/AMS Collaborate with Client Advisors to optimize outcomes Cross-sell opportunities from existing books of business Re-engage past or inactive clients Achieve sales goals - new business written revenue goals set on an annual basis Qualifications 1-3 years of sales experience Licensed in Property & Casualty Confident communicator with strong phone and interpersonal skills Comfortable with technology, rating platforms, and CRM systems Coachable, detail-oriented, and driven by performance metrics Compensation Competitive base salary ranging from $55,000-$75,000 plus 15% new business commissions Equal Employment Workforce and Workplace World celebrates and supports differences amongst its employees. World knows employing a team rich in diverse thoughts, experiences, and opinions allows World's employees and World's work environments to flourish. World is honored to be an equal opportunity workplace, dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, Veteran status, or any other protected category under applicable state or local laws. In addition, World makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of World's business. TO EXECUTIVE SEARCH FIRMS AND STAFFING AGENCIES: World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World's property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World's Human Resources Talent Department. #LI-CM1 Powered by JazzHR Lu5wffPImc
    $55k-75k yearly 6d ago
  • Financial Services Representative

    Worldacceptance

    Customer service representative job in Lake Charles, LA

    World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers. The primary responsibility of the Financial Services Representative is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture. Hourly Pay: $15 What you'll do: Guide customers toward upward credit mobility through good financial choices. Provide top-tier customer service, assisting customers with questions, concerns, and products. Process and prepare loan applications. Take and process payments. Prepare loan documents and execute loan closing on current renewal loans. Balance assigned cash drawer daily. Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank. Maintain strong customer relationships and build community within your branch. Other duties include but are not limited to: Call approved and unmade applications to close loans daily. Help build tax clientele and provide tax services. Send complete and accurate credit denial letters within 30 days from the date of application. Pay branch expenses as instructed by Branch Manager. Experience (and Requirements) that will WOW us! Must be able to demonstrate self-confidence and organizational skills. A history of choosing kindness, showing compassion, and helping others. The willingness to seek quality-driven solutions and embrace new ideas. Absolute team player - pitching in when needed and accepting help, too. To perform this job successfully, an employee must have basic computer skills. A valid driver's license & access to a dependable vehicle. Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities. Why World? We hire from within: we want to see you grow and climb in this company. Each year, we promote 80% of Financial Services Reps to management. 75% of World's Operations Executives moved up from a similar role. We pay you to give back: employees get paid volunteer hours each year. Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days. Paid holidays, vacation time, and a 401(k) plan (including company match). Be part of a team with clear values, strong community, and a sense of belonging. We'll get you home for dinner: your life outside of work is priority #1 You'll make a positive impact on the lives of the customers you serve. Who is World? Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care. Physical Demands and Working Conditions: • Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching. • Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers). • Requires regular use of vision, hearing, fine motor skills, and verbal/written communication. • Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration. • Occasional local travel; may include extended hours, evenings, or weekends. • Standard indoor office setting with shared workspace, typical noise, lighting, and temperature. • Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically. • Regular, reliable attendance and punctuality are essential. Disclaimers: Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs. It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
    $15 hourly Auto-Apply 13d ago
  • Inside Sales Representative

    Bishop Lifting Products Inc. 4.3company rating

    Customer service representative job in Sulphur, LA

    Our Mission: Bishop Lifting Products, Inc. is the most trusted name in the lifting world. It has the deep expertise, services, and support to solve both routine and complex lifting challenges. We have the above and below-the-hook inventory customers need when they need it. And we have a culture of service and support that puts customer satisfaction first. Job Purpose: Assist the branch in communicating with customers, entering orders, troubleshooting issues and other various administrative duties. Key Duties and Responsibilities: Source new sales growth opportunities through inbound lead follow up, proactive calls and emails. Record, track, and follow up on quotes/estimates. Assist in greeting customers and aiding with recommendations of product type, quality, and quantity of merchandise sought for purchase. Compute charges for merchandise or services and handles payments in a timely and professional manner. Assisting in corporate inventory controls. Route qualified opportunities to the appropriate sales executives for further development and closure. Assist branch in administrative functions such as recordkeeping, billing, time and attendance, accounting functions and communication with corporate departments. Perform other functions as required. Job Requirements: Attention to detail and accuracy Excellent customer service skills (friendly, courteous and helpful) Strong phone etiquette and experience dialing multiple calls per day Excellent written and oral communication skills Proficiency in Microsoft Word, Excel and Outlook (At least 1 year required) At least 5 years of sales experience preferred (Inside or Outside) High sense of urgency in regards to deadlines Self reliance, lack of supervision required in daily tasks Willingness to reach out to potential or existing customers with a helpful attitude Must be able to pass a pre-employment background check, drug test, and physical if applicable Must be authorized to work in the United States without sponsorship Bishop Lifting Products, Inc. and it's subsidiaries are an Affirmative Action and Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Are you looking for an opportunity to become part of a rapidly-growing industry? Bishop Lifting Products, Inc. is looking for talent that will hold true to our mission while maintaining the safety and knowledge that we have valued since we were founded in 1984. Apply today! We're ready to help you start your new career path.
    $34k-48k yearly est. Auto-Apply 2d ago
  • Customer Service Enrollment Specialist - In Office

    Murrill McDaniel Agency

    Customer service representative job in Longville, LA

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 9d ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Customer service representative job in Lake Charles, LA

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Leads and coordinates the activities of workers in one or more occupations. Interprets company policies to workers and enforces safety regulations Analyzes and resolves work problems, or assists workers in solving work problems Initiates or suggests plans to motivate workers to achieve work goals Recommends or initiates personnel actions, such as promotions, transfers, discharges, and disciplinary measures May train new workers, maintains time and attendance records as well as personnel files and performance records The Supervisor confers with other Supervisors and/or Managers to coordinate activities of individual departments The Supervisor may confer with workers' representatives to resolve grievances When supervising workers engaged chiefly in one occupation or craft, is required to be adept in the activities of the workers supervised When supervising workers engaged in several occupations, is required to possess general knowledge of the activities involved Required to operate Company equipment and/or drive Company vehicles Qualifications Who are we looking for? Requirements Must be able to work in a team environment and the ability to prioritize work and projects in order to meet competing deadlines from members of the team The ability to show initiative and critical thinking skills are necessary Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated Minimum age of 18 High school diploma or GED equivalent; college degree preferred Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Must be able to select, train, guide, and motivate employees handle multiple projects concurrently and have a working knowledge of PC's and software applications Demonstrated ability to communicate verbally and in writing Possess the legal right to work in the United States Must be able to read, write, fluently speak, and understand the English language Previous supervisory experience preferred Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. #EnvoyOut We can recommend jobs specifically for you! Click here to get started.
    $29k-37k yearly est. Auto-Apply 15d ago
  • Customer Service Representative (On-site Call Center Position)

    First Federal Bank of Louisiana 3.7company rating

    Customer service representative job in Lake Charles, LA

    First Federal Bank of Louisiana is currently seeking a Call Center Representative in the Call Center Department. The position is located at the Main Office in Lake Charles, Louisiana. This is not a remote position. About Us First Federal Bank of Louisiana is a full-service, locally owned community bank that has helped build the communities we serve for over 75 years. With over one billion dollars in assets and 16 offices currently serving multiple parishes across Southwest and Central Louisiana, we are proud to offer our customers comprehensive retail and commercial products as well as investment services to meet all of their financial needs. Empowering people and places to realize and attain their dreams is what our community-first banking is all about, and that's what our team strives to do in the communities we serve each and every day. Visit ************** to learn more. Member FDIC, Equal Housing Lender. Position Summary Independently handles routine employee and customer inquiries with a goal of first point contact resolution and limited escalation while maintaining quality communication. Performs a range of customer service-oriented communication by telephone, email, chat, message, phone, or fax, as well as various operational background duties. Essential Duties & Responsibilities include, but are not limited to, the following: Builds rapport with customers, uses proper telephone etiquette and protects the institution by keeping customer information confidential Processes incoming mail; processes address changes; validates detailed information Performs account maintenance; produces follow up documents pertaining to check orders, stop payments, and unauthorized affidavits Assists with customer tax levies Provides support regarding end of year tax forms Researches and resolves customer complaints; provides follow-up Provides support for electronic banking products and services; troubleshoots issues as needed Processes verification of accounts Recognizes, documents, and alerts supervisors of trends in customer calls Orders and distributes branch deposit account supplies Assists in scheduling and training, as directed by supervisor Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy. Contributes to team effort by accomplishing related duties, as assigned Minimum Qualifications High school diploma or GED, A minimum of one (1) year customer service experience. Call Center and/or banking experience is preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a basic summary of the knowledge, skill, and/or ability required. The full is attached as a pdf to this job posting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other Duties & Responsibilities This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Equal Opportunity Employer The employment policy of First Federal Bank and its subsidiaries is to provide an equal employment opportunity for all employees and job applicants without regard to race, color, religion, sex, national origin, age, individuals with disabilities, protected veteran status, sexual orientation, gender identity, genetic information, or any other legally protected characteristics or activities in accordance with applicable laws.
    $27k-31k yearly est. Auto-Apply 31d ago
  • Sales & Service Representative

    MRC Global 4.3company rating

    Customer service representative job in Sulphur, LA

    MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. **Job Purpose** The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enter quotes, process customer orders, and resolve customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance. **Key Duties & Responsibilities** + Respond to customer requests for quotes by sourcing products from existing Company inventory or buying them out externally. + Build quotes that simultaneously create value for the customer and profitability for MRC Global. + Identify and actively pursue sales opportunities to contribute to overall sales growth. + Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth. + Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers' orders, create vendor purchase orders (PO), and perform other tasks related to customer needs. + Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs. + Verify the on-time shipping/delivery status of pending inbound and outbound shipments; communicate status proactively with the customer and adjust product sourcing efforts if needed. + Proactively respond to customers' needs and concerns with options by using a problem-solving approach. + Validate that products specified in customers' quote requests are permitted per their respective approved manufacturer's list (AML) or other customer-provided specifications. + Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes. + Consult with the manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience. + Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs. + Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process. **Required Experience** + One (1) or more years' experience in a dedicated customer-facing role, inside sales, and/or warehouse services; OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor's degree, preferably with studies in industrial or sales. **Skills & Abilities** + Competent in the use of computers and software applications. + Ability to communicate and promote ideas and transfer detailed knowledge to others. + Ability to effectively present information in one-on-one and small group situations. + Attention to detail; works with a sense of urgency. **Working Conditions** + Frequent driving/traveling. + Able to interact with others frequently. + Most work is performed at a desk or in front of a computer. + Able to sit/stand for long periods of time. + For additional position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. + Reasonable accommodation may be made to enable individuals to perform essential functions. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. California Employee Data Collection Notice (******************************************************************************************************* At MRC Global, you can build a satisfying career, while making a difference. You'll be rewarded for your contributions and encouraged to learn and grow. Most importantly, you'll be joining a team of people who care about each other sincerely, and who care about the communities where they live and work. We invest in the growth and professional training of our team members creating more opportunities in your career. We offer tuition assistance and career development to support your professional growth. **MRC Global** offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team. At **MRC Global** , we care about and value all employees. During life changes and challenges, our Employee Assistance Program is available to all employees and household family members to help resolve issues, connect with the right mental health professional or community resource, and to identify other support tools designed to help our team members. We care about our community and place a major focus on environmental and social responsibility. We are committed to our people, our communities and preserving our planet. As a part of our company's culture and efforts in preserving our environment, we are supporting our customers in the transition to green energy and decarbonization.
    $24k-41k yearly est. 60d+ ago
  • Inside Sales Representative

    Bishop Lifting Products Inc. 4.3company rating

    Customer service representative job in Sulphur, LA

    Job DescriptionOur Mission: Bishop Lifting Products, Inc. is the most trusted name in the lifting world. It has the deep expertise, services, and support to solve both routine and complex lifting challenges. We have the above and below-the-hook inventory customers need when they need it. And we have a culture of service and support that puts customer satisfaction first. Job Purpose: Assist the branch in communicating with customers, entering orders, troubleshooting issues and other various administrative duties. Key Duties and Responsibilities: Source new sales growth opportunities through inbound lead follow up, proactive calls and emails. Record, track, and follow up on quotes/estimates. Assist in greeting customers and aiding with recommendations of product type, quality, and quantity of merchandise sought for purchase. Compute charges for merchandise or services and handles payments in a timely and professional manner. Assisting in corporate inventory controls. Route qualified opportunities to the appropriate sales executives for further development and closure. Assist branch in administrative functions such as recordkeeping, billing, time and attendance, accounting functions and communication with corporate departments. Perform other functions as required. Job Requirements: Attention to detail and accuracy Excellent customer service skills (friendly, courteous and helpful) Strong phone etiquette and experience dialing multiple calls per day Excellent written and oral communication skills Proficiency in Microsoft Word, Excel and Outlook (At least 1 year required) At least 5 years of sales experience preferred (Inside or Outside) High sense of urgency in regards to deadlines Self reliance, lack of supervision required in daily tasks Willingness to reach out to potential or existing customers with a helpful attitude Must be able to pass a pre-employment background check, drug test, and physical if applicable Must be authorized to work in the United States without sponsorship Bishop Lifting Products, Inc. and it's subsidiaries are an Affirmative Action and Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Are you looking for an opportunity to become part of a rapidly-growing industry? Bishop Lifting Products, Inc. is looking for talent that will hold true to our mission while maintaining the safety and knowledge that we have valued since we were founded in 1984. Apply today! We're ready to help you start your new career path.
    $34k-48k yearly est. 2d ago
  • Financial Services Representative

    Worldacceptance

    Customer service representative job in Groves, TX

    World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers. The primary responsibility of the Financial Services Representative is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture. Hourly Pay: $15-$19 What you'll do: Guide customers toward upward credit mobility through good financial choices. Provide top-tier customer service, assisting customers with questions, concerns, and products. Process and prepare loan applications. Take and process payments. Prepare loan documents and execute loan closing on current renewal loans. Balance assigned cash drawer daily. Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank. Maintain strong customer relationships and build community within your branch. Other duties include but are not limited to: Call approved and unmade applications to close loans daily. Help build tax clientele and provide tax services. Send complete and accurate credit denial letters within 30 days from the date of application. Pay branch expenses as instructed by Branch Manager. Experience (and Requirements) that will WOW us! Must be able to demonstrate self-confidence and organizational skills. A history of choosing kindness, showing compassion, and helping others. The willingness to seek quality-driven solutions and embrace new ideas. Absolute team player - pitching in when needed and accepting help, too. To perform this job successfully, an employee must have basic computer skills. A valid driver's license & access to a dependable vehicle. Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities. Why World? We hire from within: we want to see you grow and climb in this company. Each year, we promote 80% of Financial Services Reps to management. 75% of World's Operations Executives moved up from a similar role. We pay you to give back: employees get paid volunteer hours each year. Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days. Paid holidays, vacation time, and a 401(k) plan (including company match). Be part of a team with clear values, strong community, and a sense of belonging. We'll get you home for dinner: your life outside of work is priority #1 You'll make a positive impact on the lives of the customers you serve. Who is World? Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care. Physical Demands and Working Conditions: • Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching. • Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers). • Requires regular use of vision, hearing, fine motor skills, and verbal/written communication. • Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration. • Occasional local travel; may include extended hours, evenings, or weekends. • Standard indoor office setting with shared workspace, typical noise, lighting, and temperature. • Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically. • Regular, reliable attendance and punctuality are essential. Disclaimers: Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs. It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
    $15-19 hourly Auto-Apply 18d ago

Learn more about customer service representative jobs

How much does a customer service representative earn in Lake Charles, LA?

The average customer service representative in Lake Charles, LA earns between $22,000 and $36,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average customer service representative salary in Lake Charles, LA

$28,000

What are the biggest employers of Customer Service Representatives in Lake Charles, LA?

The biggest employers of Customer Service Representatives in Lake Charles, LA are:
  1. Domino's Pizza
  2. West Calcasieu Cameron Hospital
  3. Circle K
  4. First Federal Bank of LA
  5. U-Haul
  6. Domino's Franchise
  7. Kedia Corporation
  8. Abel HR Services
  9. Gas Express Nieto
  10. GHX Industrial
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