Customer service representative manager demographics and statistics in the US
Customer service representative manager demographics research summary. Zippia estimates customer service representative manager demographics and statistics in the United States by using a database of 30 million profiles. Our customer service representative manager estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service representative managers after extensive research and analysis:
- There are over 253,356 customer service representative managers currently employed in the United States.
- 65.2% of all customer service representative managers are women, while 34.8% are men.
- The average customer service representative manager age is 40 years old.
- The most common ethnicity of customer service representative managers is White (55.8%), followed by Hispanic or Latino (20.2%), Black or African American (11.8%) and Asian (6.2%).
- Customer service representative managers are most in-demand in Tampa, FL.
- San Jose, CA pays an annual average wage of $41,819, the highest in the US.
- In 2022, women customer service representative managers earned 97% of what men earned.
- New Hampshire is the best state for customer service representative managers to live.
- Customer service representative managers are 57% more likely to work at private companies in comparison to public companies.
On this page
Customer service representative manager demographics by:
Customer service representative manager gender statistics
65.2% of customer service representative managers are women and 34.8% of customer service representative managers are men.
- Female, 65.2%
- Male, 34.8%
Customer service representative manager gender ratio
| Gender | Percentages |
|---|---|
| Female | 65.2% |
| Male | 34.8% |
Customer service representative manager gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$33,677
Female income
$32,557
Customer service representative manager gender ratio over time
This data breaks down the percentage of men and women in customer service representative manager positions over time. Currently, 65.2% of customer service representative managers are female.
Customer service representative manager gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 33.05% | 66.95% |
| 2011 | 32.89% | 67.11% |
| 2012 | 34.44% | 65.56% |
| 2013 | 34.90% | 65.10% |
| 2014 | 35.42% | 64.58% |
| 2015 | 35.30% | 64.70% |
| 2016 | 35.88% | 64.12% |
| 2017 | 36.33% | 63.67% |
| 2018 | 34.98% | 65.02% |
| 2019 | 34.53% | 65.47% |
| 2020 | 35.19% | 64.81% |
| 2021 | 34.80% | 65.20% |
Customer service representative manager related jobs gender ratio
We compared customer service representative managers with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Representative Manager | 35% | 65% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service representative manager demographics by race
The most common ethnicity among customer service representative managers is White, which makes up 55.8% of all customer service representative managers. Comparatively, 20.2% of customer service representative managers are Hispanic or Latino and 11.8% of customer service representative managers are Black or African American.
- White, 55.8%
- Hispanic or Latino, 20.2%
- Black or African American, 11.8%
- Asian, 6.2%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.7%
Customer service representative manager race
| Customer service representative manager race | Percentages |
|---|---|
| White | 55.8% |
| Hispanic or Latino | 20.2% |
| Black or African American | 11.8% |
| Asian | 6.2% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.7% |
Customer service representative manager race and ethnicity over time
See how customer service representative manager racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service representative manager race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.22% | 12.05% | 5.46% | 16.29% |
| 2011 | 62.94% | 12.34% | 5.59% | 16.16% |
| 2012 | 62.14% | 12.22% | 5.40% | 17.01% |
| 2013 | 62.49% | 12.05% | 5.57% | 16.69% |
| 2014 | 61.87% | 11.99% | 5.88% | 16.87% |
| 2015 | 61.25% | 11.74% | 5.67% | 17.99% |
| 2016 | 60.37% | 12.23% | 5.91% | 17.88% |
| 2017 | 61.28% | 11.65% | 5.87% | 17.71% |
| 2018 | 61.10% | 11.23% | 6.05% | 18.09% |
| 2019 | 60.70% | 11.42% | 5.85% | 18.60% |
| 2020 | 58.14% | 10.82% | 6.00% | 19.21% |
| 2021 | 55.82% | 11.79% | 6.17% | 20.24% |
Customer service representative manager wage gap by race
| Ethnicity | Salary |
|---|---|
| Unknown | $33,384 |
| White | $33,735 |
| Black or African American | $33,339 |
| Asian | $34,295 |
| Hispanic or Latino | $33,642 |
Average customer service representative manager age
See how the average age of customer service representative managers varies based on ethnicity and gender.
Male
Female
Customer service representative manager age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service representative manager age breakdown
The average age of customer service representative managers is 40+ years years old, representing 49% of the customer service representative manager population.
Customer service representative manager age breakdown
| Customer Service Representative Manager Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service representative manager educational attainment
- Bachelor's, 37%
- High School Diploma, 27%
- Associate, 23%
- Diploma, 7%
- Other Degrees, 6%
Customer service representative managers by degree level
| Customer service representative manager degree | Percentages |
|---|---|
| Bachelor's | 37% |
| High School Diploma | 27% |
| Associate | 23% |
| Diploma | 7% |
| Other Degrees | 6% |
Customer service representative manager jobs you might like
Customer service representative manager wage gap by degree level
| Education | Salary |
|---|---|
| Master's Degree | $37,192 |
| High School Diploma or Less | $31,757 |
| Bachelor's Degree | $35,813 |
| Some College/ Associate Degree | $32,807 |
Customer service representative manager employment statistics
Most customer service representative managers work for a private in the retail industry.
Company size where customer service representative managers work
Below, you can see the size of companies where customer service representative managers work.
Customer service representative manager jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 7% |
| 100 - 500 employees | 14% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 44% |
Customer service representative manager jobs by company type
Employees with the customer service representative manager job title have their preferences when it comes to working for a company. For instance, most customer service representative managers prefer to work at private companies over public companies.
Customer service representative manager jobs by sector
| Company type | Percentages |
|---|---|
| Education | 0% |
| Public | 41% |
| Private | 57% |
| Government | 1% |
Customer service representative manager jobs by industry
The most common industries for customer service representative managers are retail, finance and hospitality.
Customer service representative manager industry statistics
| Industry | Percentages |
|---|---|
| Retail | 22% |
| Fortune 500 | 18% |
| Finance | 14% |
| Manufacturing | 6% |
| Hospitality | 6% |
| Professional | 6% |
| Media | 3% |
| Transportation | 3% |
| Telecommunication | 3% |
| Health Care | 3% |
| Technology | 3% |
| Energy | 3% |
| Automotive | 2% |
| Insurance | 2% |
| Internet | 1% |
| Government | 1% |
| Utilities | 1% |
| Construction | 1% |
| Start-up | 1% |
Customer service representative manager turnover and employment statistics
Customer service representative manager unemployment rate over time
The unemployment rate for customer service representative managers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service representative manager unemployment rate by year
| Year | Customer service representative manager unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service representative manager tenure
The average customer service representative manager stays at their job for 1-2 years, based on the 17,155 customer service representative managers resumes in Zippia's database.
Customer service representative manager tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 13% |
| 1-2 years | 36% |
| 3-4 years | 19% |
| 5-7 years | 16% |
| 8-10 years | 6% |
| 11+ years | 11% |
Customer service representative manager LGBT ratio compared to similar jobs
Review the percent of customer service representative managers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Public Records Researcher | 5.53% | 15,753 |
| Eligibility Worker | 6.73% | 19,954 |
| Customer Service Representative Manager | 7.19% | - |
| Filer | 8.60% | 471 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Periodicals Library Assistant | 11.16% | 1,044 |
| Employee's Representative | 15.31% | 8,652 |
Similar customer service representative manager jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Public Records Researcher | 5.53% | 15,753 |
| Eligibility Worker | 6.73% | 19,954 |
| Filer | 8.60% | 471 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Periodicals Library Assistant | 11.16% | 1,044 |
| Employee's Representative | 15.31% | 8,652 |
Foreign languages spoken by customer service representative managers
The most common foreign language among customer service representative managers is Spanish at 70.8%. The second-most popular foreign language spoken is French at 5.3% and German is the third-most popular at 2.8%.
- Spanish, 70.8%
- French, 5.3%
- German, 2.8%
- Portuguese, 2.6%
- Russian, 2.3%
- Other, 16.2%
Customer service representative manager languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 70.8% |
| French | 5.3% |
| German | 2.8% |
| Portuguese | 2.6% |
| Russian | 2.3% |
| Other | 16.2% |
