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Customer Service Representative Manager Demographics in the US

The average employee age for customer service representative managers is 39 years. The customer service representative manager workforce reached a whopping 246,605 in 2020!

Among customer service representative managers, we discovered that 62.4% of them are women, while 32.7% are men. The most common race/ethnicity among customer service representative managers is White, which makes up 59.4% of all customer service representative managers. Comparatively, there are 19.7% of the Hispanic or Latino ethnicity and 10.8% of the Black or African American ethnicity. The majority of customer service representative managers are located in NY, New York and TX, Houston.

Customer Service Representative Manager Statistics and Facts in the US

After extensive research and analysis, Zippia's data science team found that:

  • There are over 246,605 customer service representative managers currently employed in the United States.
  • 62.4% of all customer service representative managers are women, while only 32.7% are men.
  • The average age of an employed customer service representative manager is 39 years old.
  • The most common ethnicity of customer service representative managers is White (59.4%), followed by Hispanic or Latino (19.7%) and Black or African American (10.8%).
  • The majority of customer service representative managers are located in NY, New York and TX, Houston.
  • Customer service representative managers are most in-demand in Minneapolis, MN.
  • Customer service representative managers are paid an average annual salary of $38,156.
  • The manufacturing industry is the highest-paying for customer service representative managers.
  • Gardena, CA pays an annual average wage of $43,281, the highest in the US.
  • Customer service representative managers average starting salary is $28,000.
  • In 2021, women earned 98% of what men earned.
  • The top 10% of highest-paid customer service representative managers earn as much as $50,000 or more.
  • 12% of all customer service representative managers are LGBT.
  • District of Columbia is the best state for customer service representative managers to live.
  • Customer service representative managers are more likely to work at private companies in comparison to public companies.

Customer Service Representative Manager Statistics by Race

The most common ethnicity among customer service representative managers is White, which makes up 59.4% of all customer service representative managers. Comparatively, there are 19.7% of the Hispanic or Latino ethnicity and 10.8% of the Black or African American ethnicity.

Job Title
  • White, 59.4%
  • Hispanic or Latino, 19.8%
  • Black or African American, 10.8%
  • Asian, 6.1%
  • Unknown, 3.2%
  • American Indian and Alaska Native, 0.7%

Foreign Languages Spoken By Customer Service Representative Managers

The chart below shows that 70.8% of customer service representative managers speak Spanish. The second-most popular foreign language spoken is French at 5.3% and German is the third-most popular at 2.8%.

Job Title
  • Spanish, 70.8%
  • French, 5.3%
  • German, 2.8%
  • Portuguese, 2.6%
  • Russian, 2.3%
  • Other, 16.2%

Types of Customer Service Representative Manager Degree Levels

We assessed our data to determine the typical level of education for customer service representative managers. The most common degree for customer service representative managers is bachelor's degree. In fact, 29% of customer service representative managers earn that degree. A close second is high school diploma with 22% and rounding it off is associate degree with 18%.

Job Title
  • Bachelors degree, 29%
  • High School Diploma degree, 22%
  • Associate degree, 18%
  • Diploma degree, 5%
  • Other Degrees, 26%

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Customer Service Representative Manager Employment Statistics

This section highlights the information we gathered about the types of businesses and industries that employ customer service representative managers. We found that the most common company type is private. In addition, the industry that employs the most customer service representative managers is the retail industry.

Company Size

We created this chart to show you the average size of companies that typically hire customer service representative managers.

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< 50 employees

50 - 100 employees

100 - 500 employees

500 - 1,000 employees

1,000 - 10,000 employees

> 10,000

The Types Of Companies Customer Service Representative Manager Work In

Employees with the customer service representative manager job title have their preferences when it comes to working for a company. For instance, most customer service representative managers prefer to work at private companies over public companies.

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Public

Private

Government

Top Industries Hiring Customer Service Representative Managers

Just based on the number of employees within each industry, we were able to determine the most common industries that employ customer service representative managers. Those industries include retail, finance and hospitality.

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Retail

Fortune 500

Finance

Hospitality

Professional

Customer Service Representative Manager Diversity

From race to gender and even age, we found the average demographic information on those who work as customer service representative managers. Keep reading to find out what the results for customer service representative managers were.

Customer Service Representative Manager Race And Ethnicity Over Time

Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2008-2018 among customer service representative managers.

  • White
  • Asian
  • Hispanic or Latino
  • Black or African American

Customer Service Representative Manager Gender Over Time

This data shows how men and women predominate in the customer service representative manager position over time.

Male
Female
38%
35%
33%
30%
28%
25%
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018

Customer Service Representative Manager Unemployment Rate Over Time

The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of customer service representative managers changed.

  • Unemployment rate

Average Age of a Customer Service Representative Manager Based On Race And Gender

We determined the average age of customer service representative managers based on ethnicity and gender.

Male
Female

The Average Number of Years That Customer Service Representative Manager Stay in a Job

By looking over 17,155 customer service representative managers resumes, we figured out that the average customer service representative manager enjoys staying at their job for 1-2 years for a percentage of 36%.

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Less than one year

1-2 years

3-4 years

5-7 years

8-10 years

11+ years

Customer Service Representative Manager Age Breakdown

This chart breaks down the ages of customer service representative manager employees. Interestingly enough, the average age of customer service representative managers is 40+ years old, which represents 46% of the population.

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20-30 years

30-40 years

40+ years

Customer Service Representative Manager Male to Female Ratio

We compared this job title with other job titles to see how gender percentages varied. As you can see, technical service advisor and courtesy associate have the biggest difference in gender.

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Job Titleascdesc
Maleasc
Femaleascdesc
Loan Secretary5%92%
Receptionist/Human Resources Assistant8%88%
Dental Receptionist8%88%
Customer Service Representative Manager33%62%
Auto Service Advisor81%18%
Courtesy Associate83%13%
Technical Service Advisor84%12%
Male
Female
100%
75%
50%
25%
0%
Technical Service Advisor
Courtesy Associate
Auto Service Advisor
Customer Service Representative Manager
Dental Receptionist
Receptionist/Human Resources Assistant
Loan Secretary
0%
25%
50%
75%
100%

Comparing The LGBT Ratio of Customer Service Representative Managers with Other Job Titles

After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to customer service representative managers.

Compare Jobs
Job Titleascdesc
LGBTasc
Pager5.72%
Telephone Information Clerk7.89%
Loan Documentation Specialist8.31%
Customs Entry Clerk11.49%
Customer Service Representative Manager12.31%
Train Reservation Clerk23.61%
Welfare Eligibility Interviewer24.95%

Customer Service Representative Manager Jobs

Customer Service Representative Manager Gender Pay Gap

male-income
Male Income
$40,949
female-income
Female Income
$40,234

Customer Service Representative Manager Income By Gender And Race/Ethnicity

We found interesting that Asian men and Asian women make more money compared to others.

  • Male
  • Female
$42,973
$42,419
$41,864
$41,310
$40,756
$40,202
$39,648
$39,093
Asian
Black or African American
Hispanic or Latino
White

Customer Service Representative Manager Income By Race/Ethnicity And Education

This chart shows the impact that education has on the income level of different ethnicities.

All Race and Ethnicity
Educationascdesc
Incomeasc
High School Diploma or Less$41,134
Some College/ Associate Degree$42,360
Bachelor's Degree$46,150
Master's Degree$48,782

Customer Service Representative Manager Income By Race/Ethnicity And Education

This chart shows the impact that education has on the income level of different ethnicities.

  • Asian
  • Black or African American
  • Hispanic or Latino
  • White
$51,065
$48,782
$46,498
$44,215
$41,931
$39,648
$37,364
High School Diploma or Less
Some College/ Associate Degree
Bachelor's Degree
Master's Degree

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Customer Service Representative Manager Heatmaps

The amount you can make as a customer service representative manager can depend on where you live. For example, the highest salary of customer service representative managers is $60,030. Use our chart to find out where that salary is located.

Where Do Customer Service Representative Managers Earn The Most?

The map here shows where customer service representative managers earn the highest salaries in the U.S. The darker areas across the 50 states highlight the highest salaries.

Average Salary

Where Are Customer Service Representative Managers Located?

By looking through more than 17,155 resumes, we found that the most popular places for customer service representative managers are NY, New York and TX, Houston.

Number of Customer Service Representative Managers

Where Are Customer Service Representative Managers In High Demand?

We looked over job openings to determine where in the country customer service representative managers are in the most demand.

Jobs Openings