Customer service representative manager job description

Job Description Hilti: Customer Service Representative - Account Manager Development Program

Job reference: 23947

Customer Service Representative - Account Manager Development Program

Tulsa

What's the role?

Were looking for motivated individuals who have a passion for sales and desire advancement opportunities throughout the U.S. and globally.

Who is Hilti?

If youre new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which were looking to expand, were a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

In this entry level sales role, your development begins with two months of hands-on training which will set you up for success by learning the foundation of Hiltis culture, products, and services.As an Inside Sales Specialist you will influence and serve all Hilti customers, including internal team members and Account Managers who have direct relationships with the Hilti customer experience. Your participation in the Account Management Development Program is essential to prepare you for your next step in an outside sales role.This position is responsible for influencing and serving all Hilti customers, including internal Hilti customers, i.e. field account managers and/or other Hilti team members who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service and technical expertise with strong orientation to understanding a customers specialized needs and requirements to ensure the successful achievement of the companys objectives and growth.

Hilti has been consistently recognized by Selling Power Magazine as a top company to sell for and is a 2021 Fortune 100 best companies to work for.

What do we offer?

In our Account Manager Development Program, you will complete developmental stages before promoting into an outside sales role. During the 12-18 month program, youll participate in a full sales, product, hands on, and industry training curriculum. As you advance in the program you will take part in outside sales training and territory sales coverages, all while being paired with a mentor. The outside sales role will likely require relocation and is critical to your continued success at Hilti.

Why should you apply?

At Hilti you will find a culture where over 80% of our management team has been promoted from within and our average employee tenure exceeds 9.6 years. Join Hilti to begin your long term career with a global leader in a fast paced and exciting industry.

What you need is:

• High School Diploma or GED required; Bachelors Degree preferred or equivalent work experience Previous customer service and/or sales skills preferred Excellent written, verbal, and presentation skills Drive to develop strong and sustainable customer relationships Ability to multitask, prioritize, and manage time effectively Must be willing to relocate within 12-18 months

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Established in 1994, Mr. Electric is a global franchise organization providing electrical installation and repair services. Recognized by Entrepreneur magazine among its "Franchise 500," Mr. Electric franchisees provide these services to both residential and commercial customers. At almost 200 locations worldwide, each location is independently owned and operated. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Customer Service Representative, you are a key member of the team and represent Mr. Electric on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.
Specific Responsibilities :

Receive incoming calls in professional and courteous manner Assign and direct electricians to appropriate customer locations; monitor the route and status to coordinate and prioritize their schedules; and provide them with information about orders, traffic, obstacles and requirements Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions


Job Requirements
:

Minimum two years admin experience Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently


Benefits
: Benefits package varies by location


We are actively interviewing for this position - Apply today and our hiring manager will follow-up!


At Mr. Electric®, you don't just work amongst fellow expert electricians. You learn from them, too. We're big on collaboration, sharing expertise and making each other better. That, plus a competitive salary and the chance to work with a brand with over 23 years of excellence, makes working for an independently owned and operated Mr. Electric® franchise a great career move.


Notice


Mr. Electric LLC is the franchisor of the Mr. Electric® franchised system. Each Mr. Electric® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Electric LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Electric LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.


*Acknowledgement


I acknowledge that each independent Mr. Electric® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Electric LLC ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Electric LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

• Full-Time and Flexible Schedules available (3-4 day work week with opportunity for additional days)
• Cost effective health offerings such as medical, dental, and vision
• Tele-medicine for easier access to healthcare
• Tax free Flex spending accounts to cover you and your dependents
• Paid Time Off and Sick Time
• Build your retirement nest egg quicker through our 401(k) with company match
• Basic life and accidental death insurance at no cost to you

Employee Discounts and Perks are also available!

• Health and fitness related partnerships
• Legal services, Home and Auto Insurance, and even pet insurance
• Exclusive discounts on a wide variety of vendors, merchants, stores, tickets, entertainment, travel, and more!

Our Property Managers/ Customer Service Reps also enjoy monthly bonus opportunities and career progression.

We offer best-in-class-training to support your journey with us and enhance your skills.

On-site company housing is available to employees at many of our locations.

$13an hour

Job Description:

Our Property Managers strive to be the best Customer Service Representatives in the industry.

• Work independently at multiple locations; spend time both inside and outside
• Assess customer storage needs and make suggestions, including offering packing and moving supplies
• Keep surfaces and high-touch areas clean; including sweeping, mopping, debris removal, and wiping windows
• Conduct daily storage unit inspections; confirm inventory availability and ensure spaces are ready to rent
• Manage, audit, balance cash drawer; prepare and make daily deposits
• Help keep customers current with payment and make collection calls when required

Qualifications

Successful candidates come from a variety of customer service-centered sales environments including retail, restaurant, fast food or other service based companies.

Additional Information

About Us:

We owe our success to our driven and talented teams across all levels of our organization; from our Property Managers who interact with our customers every day to our District Managers who strive to ensure each member of their team is trained for success. Every team-member contributes to our success and is part of the reason we continue to grow and be the industry leader. And we appreciate each and every one of our 5,000 plus team members who come from all different races, backgrounds, and life experiences. We celebrate inclusion and value the diversity that each person brings to Public Storage. We welcome everyone to apply and hope to have you join our thriving community today!

All your information will be kept confidential according to EEO guidelines.

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PandoLogic. Keywords: Customer Service Representative, Location: Fort Myers, FL - 33965