Customer service representative manager jobs near me - 2,475 jobs

A leading SaaS mobile user acquisition firm in San Francisco is seeking a Customer Success Manager to enhance customer engagement and drive growth. The ideal candidate will possess 2-3 years of experience in a similar role, strong relationship-building skills, and knowledge of Apple Search Ads. Responsibilities include understanding client needs, managing renewals, and increasing customer satisfaction. This position supports a fully remote environment, creating a collaborative space to ensure clients achieve their business goals. #J-18808-Ljbffr

You don't just clock in at a job. You walk in the door to a work family who wants to make the day count. We truly believe our employees and residents are a family that comes together to enjoy the good things in life, including one another. When our employees feel special, so do our residents. Have you got what it takes to succeed The following information should be read carefully by all candidates. We offer a great FULL TIME benefits and perks package! Company Paid Benefits: Short Term Disability (Guardian)-for employee only, benefit percentage 60% of salary! Long Term Disability (Guardian)-for employee only, benefit percentage 60% of salary! Life and AD&D (Guardian) Health Advocate (Employee Assistance Program)-for Employee, Spouse, Dependents, Parents, and Parents in Law. Examples that are available for help: Emotional Support-Stress, Relationships, Addictions, Mental Illness, Anger, Loss, Depression, Time Management. Work and Life Balance Specialists Employee Optional Benefits: Medical (BCBS)-for Employee, Spouse, and/or Dependents. HSA (Health Savings Account) is optional if Medical is selected. Great tax benefit! Dental (Guardian)- for Employee, Spouse, and/or Dependents. Vision (Guardian VSP)- for Employee, Spouse, and/or Dependents. Additional Voluntary Life (Guardian)- for Employee, Spouse, and/or Dependents. Additional Voluntary AD&D (Guardian) Critical Illness (Guardian)- for Employee, Spouse, and/or Dependents. Hospital Indemnity (Guardian)- for Employee, Spouse, and/or Dependents. Accident (Guardian) MetLife Legal (Legal Shield)- for Employee, Spouse, and/or Dependents. Assistance with Adoption, Lawyers, Wills and Trusts and much more! No waiting periods, no claim forms, no deductibles! MetLife Pet Insurance Wide range of coverages for your fur babies! All dog and cat breeds are covered. I dentity Theft (All State) 401(k)with Matching (TransAmerica) Tuition Reimbursement Perks : Vacation from 90th Day of Employment On Demand Pay Option Bonuses : Resident Referral Bonus Opportunities Employee Referral Bonus Opportunities Employees are not mandated to have the COVID-19 vaccine. As a member of the community leadership team, this person must have business experience to direct and manage the overall administrative activities: reception and secretarial, recordkeeping, and human resources at the community level to assure that proper administrative procedures are maintained. The office manager interacts with residents and their sponsors in financial matters as well. Responsibilities include but are not limited to: · Plan and coordinate a therapeutic program which meets spiritual, social, emotional, physical, and intellectual needs of the resident · Asses resident characteristics (i.e., stages, sex, ethnic background, prior lifestyles, cognitive and functional abilities) and, in conjunction with other departments, plans and organizes program content · Monitor daily functioning of the neighborhood to ensure continuity of, and appropriate changes in the program · Assist in developing, implementing, and conducting in service training and education of care to all staff regarding memory care programs/activities working alongside the Director of Nursing and Life Enrichment Director. · Establish and maintain a sense of teamwork through effective communications, interaction, and team meetings. xevrcyc Develop and maintain cooperative relationships; inform and consult with staff regarding program and integrate with other services · Participate in support groups at the direction of the Life Enrichment Director · Assess the educational needs of staff regarding program and dementia-specific knowledge and works with the Life Enrichment Director to ensure appropriate education is provided · Market the program through involvement in community organizations and participates in the local Alzheimer's and like associations · Maintain accurate and timely documentation that complies with state regulations and community policy · Work with management to develop and maintain written program objectives and procedures for implementation; method of evaluation · Serve as a role model for staff regarding care of dementia resident · In coordination with the nursing department and Director of Life Enrichment, perform a pre-admission assessment for each potential resident · Assist with the resident's admission to ensure a smooth transition · Assist with the adjustment of the resident and family to the community; contacts weekly for the first month post-admission · Keep abreast of current research, new programs, and community resources which may benefit residents and families and makes referrals as appropriate to facilitate the resident's use of resources, and to promote the resident's increase level of social functioning · Assist residents in the maintenance and adequate supply of personal clothing and other personal items · Refer the resident/resident's sponsor internal and external services that are available to the Director of Life Enrichment · Agree not to disclose assigned user ID code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Executive Director Preferred Skills and Qualifications: ·Must be an LPN ·Experience with Alzheimer's and other dementia individuals · Two years of previous experience in programming: including but not limited to: POC (plan of care programs, scheduling staff, coordinating meeting with POAs and families, planning activities and working with dementia residents in an assisted living environment · Background in nursing/ proving one on one care for seniors · Flexible schedule, including availability to work evenings, weekends and holidays as needed If you have a positive outlook and would like to work on a great team then we want to hear from you! We are an Equal Opportunity Employer and considers all applicants for positions without the regard to race, color, religion, sex, national origin, age, sexual orientation, marital or veteran status, or non-job-related handicap or disability. IND789

We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Job title: Customer Support/Account Rep Duration: 6months Pay rate: $18/hr - $19.17/hour Remote to Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks. In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands-on experience, and strong team bonds. Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work-3 days in-office and 2 days from home-for greater flexibility and convenience. Preference Criteria: We prefer candidates with either a College Degree or Previous Contact Center Experience. Position Description: Join our Client as a Customer Support Representative where you'll handle incoming phone calls regarding various service inquiries. You'll respond with accuracy and efficiency, consistently meeting key department performance metrics. Functional support areas include cash management products, online services, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to delivering world-class service. Key Responsibilities: Addressing incoming phone calls with a high degree of accuracy and efficiency. Providing support on cash management products, online services, and general financial inquiries. Contributing to a fast-paced, team-oriented environment. Multi-tasking and adjusting quickly to changes in a busy financial service center. Qualifications: Preference for a College Degree or Previous Contact Center Experience. Highly professional, career-driven, and committed to delivering world-class service. Excellent communication skills and ability to work effectively in a team environment. Strong aptitude for multitasking and adjusting to fast-paced environments. Why Join Us: Opportunity to work with a reputable financial institution. Dynamic and collaborative work environment. Competitive compensation package and opportunities for career advancement. Be part of a team dedicated to delivering excellence in client service.

At KPMG, you can become an integral part of a dynamic team at one of the world's top tax firms. Enjoy a collaborative, future-forward culture that empowers your success. Work with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions. Join a diverse team helping high-profile clients understand, analyze, and respond to complex business opportunities and challenges. Develop your career through a range of multifaceted engagements, formal training, and informal mentoring. At KPMG, we believe nothing is more important than investing in our culture because it's an investment in our people, our future, and what we stand for as a firm KPMG is currently seeking a Manager to join our International Tax practice. Responsibilities: Coordinate with internal client service teams to assist multinational enterprises with preparing and reviewing US-International income tax computations arising from a company's global operations and transactions Assist with the review and preparation of various tax forms and disclosures related to such operations Advise multinational enterprises on tax planning opportunities Work on process improvement projects with internal teams in a largely virtual environment Qualifications: Minimum five years of recent experience working on engagements involving US-international tax and international income tax compliance inclusive of extensive experience with various third-party tax reporting software programs such as OneSource International and CorpTax International Bachelor's degree from an accredited college/university; Masters in taxation, JD, and/or LLM (with a concentration in tax) preferred; licensed CPA, EA or JD/LLM, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list Knowledge of a broad range of international and domestic tax law provisions Strong analytical and problem-solving skills, Excel modeling, written and oral communication skills Experience with and capability to balance and lead multiple engagements, play a positive role in well-functioning and collegial teams, supervise, and assist with the development and training of new and experienced staff professionals, maintain professionalism, and provide excellent client service Ability to effectively manage teams in a virtual environment KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at "Benefits & How We Work". Follow this link to obtain salary ranges by city outside of CA: *********************************************************************** California Salary Range: $113300 - $208900 KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site). KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Company: Carousel Type: Full-Time About Carousel Carousel is a division of Diamond Cellar Holdings, a premier name in the luxury jewelry industry. We specialize in providing world-class repair, manufacturing, and logistics services to luxury jewelry brands around the world. We serve as a trusted operational partner to some of the most discerning names in the industry, combining technical precision with white-glove customer service. Position Summary The Brand Services Manager serves as the operational and communication hub for all jewelry repair workflows at Carousel. In this role, you will manage the full lifecycle of incoming repairs, ensuring timely distribution, quality control, and status updates to our brand partners and clients. You'll coordinate between our in-house artisans, external vendors, and end customers to deliver a seamless and efficient repair experience. This is a detail-oriented, service-driven role ideal for someone who thrives in a fast-paced environment, can juggle multiple workflows, and values craftsmanship and care. Key Responsibilities Repair & Custom Coordination Receive, triage, and assign daily incoming repair jobs to the appropriate artisans for swift action. Conduct final QC checks to ensure every repair meets brand and client standards. Serve as the main point of contact for all internal and external repair-related communications. Provide brand-specific repair estimates and lead times; generate custom quotes as needed for non-standard services. Communication Management Begin each day with a review of all outstanding client and brand messages. Maintain proactive and timely updates to stakeholders using internal tagging and workflow tools. Execute monthly check-ins with each brand, flagging any problem jobs or delays. Monitor communication and production patterns to identify outliers or bottlenecks. Trigger automated status updates to clients and partners as needed. Billing & Tracking Log repair notes, estimates, and invoice details into the Repair Tracker system. Understand and apply specific client terms, including discounts, markups, and codes. General Administrative Support Compile and distribute weekly performance and job tracking reports. Maintain up-to-date knowledge of Carousel procedures and standards. Qualifications Experience in luxury retail, repairs, operations, or customer service preferred. Strong attention to detail and organizational skills. Ability to manage multiple tasks and prioritize effectively. Excellent verbal and written communication skills.

Title: Customer Service Duration: 6+ months (Extension) Shift: 8am - 5pm Qualifications: A combination of formal education such as bachelor's degree, associate's degree with certifications and/or at least 2-4 years of progressive customer service experience Excellent communication skills Excels at interpersonal and relationship management skills Prior experience with the ability to successfully resolve conflict Strong ability to multi-task Some exposure to building products and/or retail industry preferred Developed systems aptitude and Microsoft Office skills SAP experience required Order Management Accept, enter, schedule and maintain orders within SAP Sales Force Order Entry Document Manager (OEDM) Understands and executes all types of order processing (EDI/Business Connections) Verify pricing Respond to inquiries, e.g. inventory availability, production schedule, technical questions, products and policies Ability to build efficient truckloads and schedules in coordination with the traffic department Verify accurate information on ship schedule/OEDM Is a high performer in the CAS Learning Path - achieving agreed upon metrics and demonstrating critical behaviours Can function across all regions and in multiple business groups Understands and correctly provides direction of the Service Advantage for our customer and Sales Team. Communicates, when necessary, with internal departments regarding Credit and Pricing Expedites hot or special orders as agreed upon with sales and supervisor Conflict Management Properly communicates, manages and resolves customer and sales issues in a professional and empathetic manner Address and correct customer service issues, forward issues to appropriate department, continued follow-up through resolution to ensure overall customer satisfaction Collaborate with cross-functional teams to expedite orders Perform backorder coordination/shipping Maintain customer records within all software databases Communicate any schedule delays in customer orders in a timely manner Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved. Order Management & Customer Service Supply Chain Support Cross train to gain understanding of the functions within Supply Chain to effectively support the overall Siding Products Group. Provide coverage for time off, peak periods and perform at the Learning Path proficient level and as a high performer in all aspects of customer service and related cross trained function(s). Maintain customer records within all software databases Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved. Is proficient in Salesforce or equivalent computer related skillset Maintain customer records within all software databases Responsibilities: Under the supervision of the Service Center Supervisor located in Malvern, PA (this is not a remote position) or Manager the Customer Service Temp is accountable for establishing a strong customer relationship based on trust and responsiveness to deliver World Class Service to the incumbents' customer base. The CST will accurately process customer orders in an efficient manner to ensure we exceed our customers' expectations. Additionally, the CST will manage multi-part customer complaints/concerns and be empowered to resolve issues in a timely and professional manner. The CST is fully proficient in all aspects of the Learning Path and is knowledgeable across all lines of business and regions. The CST will adhere to policies and procedures currently in place and maintain the required level of service to our customers. The CST works within the parameters as defined by customer service standards and the Service Advantage guidelines. The incumbent must analyse and respond to fluctuating situations and conditions in such a manner that not only meets/exceeds the expectations of our customer but considers the overall impact to the business. Proactively resolves customer problems/issues, exhibiting ownership for our customers. Demonstrates relentless customer service Flexibility in working hours 7:30am - 6pm with some overtime Willingness and ability to work from home during inclement weather or emergency situations - requires home phone line & internet

The salary range for this role is $13.25 to $14.00 per hour.* is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.

At Cymbiotika, we believe that wellness starts with trust. That's why we're committed to creating supplements that are not only effective but also transparent. From the moment you pick up one of our products, you'll know exactly what's inside-no hidden ingredients, no confusing labels. We take pride in using only the highest-quality ingredients, carefully sourced and backed by science, to ensure you're getting the best of nature and innovation in every supplement. We understand that health is personal, which is why our supplements are designed to work with your body, not against it. By focusing on bioavailability and using advanced liposomal delivery systems, we ensure that your body can absorb and use the nutrients to their fullest potential. Our goal is simple: to help you feel your best, with products you can trust, made with ingredients you feel good about. With Cymbiotika, you're not just taking a supplement-you're joining a community of people who value wellness, science, and the power of transparency. We're here to empower you on your journey to better health, every step of the way. We are looking for a motivated and experienced Customer Experience Advocate to join our Cymbiotika team! As a Customer Experience Advocate, you will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. Role Overview As a Customer Experience Advocate, you are the voice of the company, specializing in extensive product knowledge, record keeping, and problem solving. Working alongside multiple departments, you will answer customer questions and concerns with confidence and a positive attitude. Responsibilities: Provide customers with order verification, updates regarding shipment, product availability and pricing. Work closely with cross-functional departments to enhance customer services and brand awareness. Provide analytical and specialized administrative support with general instructions. Inform customers about new products and usage. Analyze customer feedback on new and existing products, as well as preparing reports. Respond to customer queries in a timely and effective manner, via phone, email, or social media. Participate in weekly meetings that are structured to aid in the enhancement of professional development. Maintain accurate records and document all customer service activities and discussions. Requirements: At least 1 year of relevant experience Exceptional communication, collaboration, and problem-solving skills. Exceptional interpersonal skills and a client-centered approach. Great organizational and time management abilities. Proficiency in Google and customer service softwares What We Offer: Welcome Package: Receive a curated selection of Cymbiotika products to kickstart your wellness journey with us at your 45th day. Exclusive Employee Discounts: Enjoy 70% off all products for yourself and 50% off for friends and family. Flexible Fridays: Work from home Fridays to ease into your weekend with balance and flexibility. Catered Team Lunches: Connect with your colleagues over delicious catered lunches every Wednesday. Beverage Perks: Cold brew, coffee, and fridge full of drinks. Snacks: Variety of snacks to keep you fueled. Wellness Facilities: Unwind in our on-site meditation room or recharge with red-light therapy. VIP Access: Enjoy exclusive suite access at Petco Park for San Diego Padres home games. Fitness Perks: Complimentary ClassPass membership for access to fitness classes and wellness activities. Paid Time Off: Enjoy 13 paid company holidays, a generous PTO policy that grows with your tenure, and dedicated sick time to support your health and work-life balance. Comprehensive Health Benefits: Dental, vision, and health insurance plans with 100% employer-paid coverage options. Exclusive Lifestyle Discounts: Special offers through partners like Farmers Insurance, hotels, movie theaters, theme parks, and more. Team-Building Activities: Join regular team outings and events that foster collaboration, creativity, and fun. Retirement Plan: 401(k) plan with matching contributions to help secure your financial future. Community Engagement: Participate in company-sponsored volunteer events and give back to causes that matter.

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Pay $18/HR (Monday-Friday Day Shift) Work Environment: In-office training for 10 weeks. After successful training this position will become work from home. Additional Info: Must have reliable transportation and home internet access Must have Long Term Care, Medicare, or Medicaid experience for this role Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Excellent communication skills and Microsoft Office Suite

Customer Support Associate Compensation: Base Pay: $21.00 - $22.50 / hour Total Compensation: Top performers exceed $31.50/hour + Uncapped bonuses What this means: Uncapped earning potential with a proven 40%+ uplift for high performers. Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences. Responsibilities: Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience. Become Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation. Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization. Utilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences. Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify. Command High Volume Inquiries: Confidently manage a high volume of customer inquiries. Ideal Profile: 1-2+ years of proven customer support expertise in fast-paced, high-stakes environments Master of professional communication with ability to command high volume inquiries Fast and accurate typist: 50+ WPM required Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify Excited by technology and sees AI as a partner that enhances skills The Puffy DNA We're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor - regardless of their size. Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity. Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively. Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft. Go All-In: When the mission demands it, we rally as one team to cross the finish line. ✨ Your Total Compensation & Benefits 💰 Compensation: Base: $21-$22.5/hour + unlimited and uncapped bonus earning potential 🏥 Health & Protection: Comprehensive medical, dental, and vision insurance 🌴 Time Off: Generous Paid Time Off (PTO) + US Public holidays 💼 Work Environment: Access to AI-native tool stack Learning & development opportunities International team collaboration (14+ nationalities) ✅ Other Benefits: 401(k) with Company Match Free Puffy mattress after 6 months $1,000 Puffy/Halo Board store credit after 1 year Ready to Shape Your Story? Click "Apply" and take the first step.

Remote Customer Support Specialist (Work From Home) | $3,300-$3,900/month We're hiring Remote Customer Support Specialists to join our growing team. This is a fully remote / work-from-home customer service role focused on handling inbound calls and helping customers with general questions, updates, or basic support needs. You'll be the first point of contact for customers-so clear communication, patience, and a calm, professional tone matter. If you enjoy talking to people, following simple processes, and solving straightforward issues while working independently, you'll feel right at home here. What You'll Do (Key Responsibilities) Answer inbound customer support calls and provide accurate, helpful responses Make occasional outbound calls (appointment reminders, follow-ups, or status updates) Maintain a friendly, patient, and professional tone on every interaction Document call notes and key details accurately using our digital tools and systems Follow step-by-step call handling procedures to keep conversations efficient and consistent Stay connected with your remote team through chats, updates, and scheduled check-ins What We're Looking For (Qualifications) Strong speaking skills, active listening, and clear communication Comfortable using a computer and switching between basic tools (calls, notes, systems) Reliable internet connection and a quiet, distraction-free home workspace Team-minded attitude-willing to ask questions and support others No experience required - paid training is provided Customer service experience (call center, retail, hospitality) is a plus, not required Pay & Benefits Monthly pay: $3,300-$3,900 (based on experience) 100% remote - work from the comfort of home Paid training starting day one Flexible scheduling options (including weekends based on availability) Supportive team culture with approachable managers Growth and advancement opportunities within the company If you're ready to start a remote customer support role with training, flexibility, and a supportive team, apply today. 📞💻

As a Representative, you'll provide extraordinary care to our members, partners, plan sponsors and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success. Additionally, you'll effectively interpret and articulate marketing strategies when communicating with customers. Key Responsibilities: Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing. Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need. Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper. Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Nationwide policies, firms, plan documents and state and local laws. Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract. Analyzes problems to determine proper course of action, striving for first time final resolution. When necessary, works with internal partners to resolve escalated issues. Integrates lean methodology into daily interactions through problem-solving meetings and team huddles. Develops and grows through monthly individual meetings with leadership to set in place a career path strategy. Setting goals and expectations to achieve success in the role as well as future opportunities. May perform other duties as assigned. Education: High school diploma or equivalent required. Undergraduate degree in finance, business administration, insurance, economics, communications preferred. License/Certification/Designation: ChFC, CLU, other industry designations desirable FINRA series 6 and/or 26 licenses preferred and may be required based on assigned product/line-of-business or distribution system. Experience: One year of experience in customer service, sales related occupations. Knowledge, Skills and Ability: Knowledge of various insurance products and the sales process. Solid understanding of the state and local laws necessary to understand the legal implications of certain product features in different states. Understands the consequences of not following the FINRA rules and regulations. Excellent verbal and written communication skills to effectively communicate with others. Proficiency with computers and common office software. Ability to understand general aspects of plan/contract and utilizes technology to enhance conversations with customers. Other criteria, including leadership skills, competencies and experiences may take precedence.

We are looking for a dedicated and empathetic Inbound/Outbound Call Center Representative to join our Patient Services team. In this role, you will be responsible for making inbound/outbound calls to an existing patient list to schedule doctor appointments. The ideal candidate will have excellent communication skills, a compassionate approach to patient interactions, and the ability to manage a high volume of calls efficiently. Key Responsibilities: Outbound Calling: Make a minimum of 25 outbound calls per hour to existing patients to schedule doctor appointments. Inbound: Take high volume incoming calls from patients to assist in scheduling doctor appointments. Navigate through multiple applications to answer insurance and account questions. Appointment Scheduling: Accurately book and confirm appointments based on patient availability and doctor schedules with a goal of setting a minimum of 125 appointments per month. Patient Interaction: Engage with patients in a courteous and professional manner, addressing their questions or concerns and providing relevant information about their appointments. Data Management: Update patient information, appointment details, and call outcomes in the company's scheduling and CRM systems. Documentation: Maintain accurate records of patient interactions and appointment status, ensuring all information is entered correctly and promptly. Compliance: Adhere to privacy regulations and company policies regarding patient information and appointment scheduling. Feedback and Improvement: Report any issues or patient feedback to the Call Center Manager to help improve processes and patient satisfaction. Performance: Maintain and exceed company metrics for outbound and inbound calls and appointments set. Qualifications: Experience: Previous experience in a call center or customer service role is preferred, particularly in a healthcare or insurance setting. Training will be provided. Communication Skills: Strong verbal communication skills with a focus on clear, compassionate, and effective patient interaction. Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and maintain a high level of productivity. Technical Proficiency: Familiarity with scheduling software and CRM systems is a plus; proficiency in data entry and technical aptitude use required. Attention to Detail: High attention to detail to ensure accuracy in scheduling and patient information. Empathy: Ability to approach each call with empathy and professionalism, particularly when dealing with sensitive patient information. Working Conditions: Schedule: Full-time. Flexibility in scheduling may be required based on call volume and patient needs. Hours are Monday-Friday between the hours of 8:30-6:00. There are occasional Saturdays based on Company needs Environment: Remote work environment. Noise Requirements: Must be able to provide and maintain a quiet, distraction-free workspace with zero background noise to ensure clear, professional-quality inbound and outbound calls.

The Customer Service Representative is responsible for delivering high-quality support to policyholders and prospective customers. This entry-level role ensures a positive customer experience by answering questions, resolving issues, processing policy updates, and providing accurate information in a timely and professional manner. Duties and Responsibilities: · Manage multiple tasks and priorities while efficiently navigating various systems to perform job functions. · Demonstrate a strong understanding of company procedures, processes, tools, and systems. · Take full ownership of customer accounts during the review and servicing process. · Maintain accurate internal records by archiving all necessary documentation and evidence. · Develop and maintain strong knowledge of company products, pricing, underwriting guidelines, and policy features. · Receive, investigate, and respond to all customer inquiries, concerns, and complaints in a timely and professional manner. · Request, track, and follow up on any missing or required information from customers. · Provide accurate quotations, pricing details, and policy information to new and existing customers. · Successfully complete the sales process in accordance with the company's regulatory requirements. · Answer incoming calls promptly, professionally, and courteously while maintaining excellent customer service standards. Job Requirements · High school diploma or equivalent required. · Active insurance license (Property & Casualty) · Bilingual skills are a plus (Spanish/English preferred). · Ability to learn and apply insurance guidelines, processes, and systems. · Ability to thrive in a fast-paced, high-pressure environment while maintaining accuracy and professionalism. · Proficient in Microsoft Office applications and comfortable handling phone communications with a professional disposition · Time-management skills · Customer-focused mindset with strong problem-solving skills · Previous customer service experience preferred. · Candidates are required to complete a basic computer proficiency and customer service skills test and achieve an acceptable passing score. Work Environment & Schedule · Standard schedule: Monday-Friday; Currently hiring for shifts between 5:00 AM and 6:00 PM MST and the schedule will vary depending on call center needs at the time of hiring. · In-office position and require on-site attendance for all scheduled shifts for Arizona. · Remote position available for out-of-state applicants only, and this position requires the schedule to accommodate Arizona time.

The Customer Service Representative supports Thermoid's customers by providing accurate product and service information, processing orders, resolving delivery and service issues, and coordinating closely with internal teams. This role requires strong verbal communication skills, confident phone interaction, and excellent time management to ensure daily tasks are completed accurately and on schedule. The ideal candidate is proactive, motivated, and eager to take on additional responsibilities to support team success. Principal Duties and Responsibilities: Customer Support & Order Processing • Answer customer questions by phone and email, requiring clear, confident verbal communication and a professional demeanor. • Process customer orders and respond promptly to sales and service inquiries. • Provide accurate quotes and lead times for new and existing products. • Maintain customer records with up-to-date account information. • Assist in resolving customer credit issues and documentation needs. Customer Outreach Responsibilities • Conduct proactive outreach, with an emphasis on phone-based communication, to follow up on open orders, quotes, delivery timing, backorders, and general service needs. This outreach is essential to driving excellence in customer service, strengthening customer relationships, and ensuring customers receive clear, timely, and accurate communication throughout the order lifecycle. • Document all outreach interactions accurately in D365 per established company standards. • Support Thermoid's Customer Outreach Program by completing required weekly outreach activities. Issue Identification & Resolution • Clarify customer complaints or delivery issues, determine root cause, and recommend the best solution. • Coordinate internally to expedite corrections, adjustments, or order updates, ensuring timely follow-up. • Initiate paperwork including credits, complaints, RMAs, and internal requests on behalf of customers. Administrative Responsibilities • Perform clerical tasks such as filing, data entry, correspondence, and document preparation for the sales and service departments. • Ensure accurate and consistent communication across Manufacturing Operations, Scheduling/Planning, Quality, Engineering, Finance, Sales, and Marketing. Performance & Team Responsibilities • Demonstrate strong time management and ensure daily tasks are completed consistently and accurately. • Work with a high degree of motivation and ownership; proactively seek opportunities to take on additional responsibilities that support the team. • Participate in improving workflow, customer experience, and cross-departmental communication as business needs evolve. Experience and Education: • Associate's Degree preferred; equivalent experience considered. • Minimum of two years of customer service experience preferred, ideally in a manufacturing or industrial setting. • Friendly, helpful, customer-focused approach with strong problem-solving skills. • Proven attention to detail, accuracy, and consistency in following procedures. • Strong time-management, task prioritization, and organizational abilities. Technical Skills: • Proficiency with Microsoft Office, especially Outlook and Excel. • Strong verbal and written communication skills; high comfort level handling phone-based customer interaction. • Ability to perform basic math and geometry calculations. • Experience with ERP or order-entry systems; ability to learn new systems quickly (D365 preferred but not required). • Solid administrative and documentation skills. Organizational Relationships: • Reports to: Customer Service Manager • Internal communication with: Manufacturing Operations, Quality, Planning/Scheduling, Engineering, Finance, Sales, and Marketing. • External communication with: Customers and distributors to maintain strong partnerships and support coordination. HBD Industries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. HBD NOTICE OF COLLECTION - CALIFORNIA - December 2022 Please click on this link to view the notice.

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary Granicus is seeking a Customer Success Consultant - Strategic Accounts (CSC) - to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients' business outcomes. You are a committed client navigator guiding customers on a strategic journey of success. Strong candidates will have experience in nurturing clients in an agency, public-sector or software organization. Qualified candidates will have stellar client relationship skills, as well as proven success in data-driven decision making, adherence to process and organizational advancement. The desire to be a part of a collaborative, fast-paced team who thrives in the mission of providing world-class service is a must. An awesome CSC consistently provides excellent service so that our customers can deliver exceptional civic and citizen experiences in our communities. Strategic Customer Engagement Serve as a dedicated strategic advisor to a smaller, high-impact book of business. Conduct quarterly Strategic Review meetings with each customer to assess progress, align on goals, and identify new opportunities. Develop and maintain shared Success Plans that outline customer objectives, key milestones, and success metrics. Provide annual Budget Planning Documents to support customers in securing internal funding and planning for future investments. Build deep relationships through in-office visits, conference attendance, and tradeshow engagements as needed. Customer Success Management & Strategy Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal. Collaborate cross-functionally with Sales, Implementation, and Support to resolve issues and deliver value. Analyze customer usage data and engagement metrics to inform proactive outreach and strategic recommendations. Monitor customer health and implement mitigation strategies to reduce churn risk. Growth & Expansion Identify and nurture expansion opportunities through consultative conversations and strategic planning. Partner with Sales to co-develop account growth strategies and support upsell/cross-sell initiatives. Present tailored value propositions to executive stakeholders. Ability/experience in ability to assist in RFP response process as well as to present in a finalist capacity to a customer Customer Advocacy & Experience Champion the voice of the customer internally, advocating for product enhancements and service improvements. Contribute to customer reference programs and success story development. Stay current on Granicus product updates, industry trends, and best practices in customer success. Customer Success Operations Maintain accurate and up-to-date records in CRM and customer success platforms. Follow standardized processes while contributing to continuous improvement initiatives. Track and report on key performance indicators, including engagement, satisfaction, and retention. Experience/Credentials: 3-5+ years of experience in customer success, account management, or consulting, preferably with strategic or enterprise clients. Proven ability to manage executive relationships and lead strategic planning conversations. Strong analytical skills and comfort with data-driven decision-making. Excellent communication, presentation, and interpersonal skills. Experience with CRM systems (Salesforce preferred) and customer success tools. Willingness to travel up to 25% for client meetings, conferences, and events. Familiarity with public sector organizations is a plus. Pay Range USD $60,600.00 - USD $73,000.00 /Yr. About Us Don't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include - Employee Resource Groups to encourage diverse voices Coffee with Mark sessions - Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employee population The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance-starting from day one. Here's what you can expect as a U.S.-based team member: Flexibility & Balance Flexible Time Off - Take the time you need to rest, recharge, and live your life. Company-Wide Wellbeing Days - Paid days off to unplug and focus on your mental health. Work From Home Reimbursement - Support a productive home office environment. Health & Wellness Multiple Health Plan Options - Including a 100% employer-paid plan. Employer HSA Contributions - When enrolled in a High-Deductible Health Plan. Fitness Reimbursement Program - Stay active, your way. On-Demand Mental Health Support - Access to Headspace and other wellness tools. Family & Future Paid Parental Leave - For both birthing and non-birthing parents. Traditional & Roth 401(k) - With a generous company match. Life & AD&D Insurance - 100% employer-paid coverage for peace of mind. Growth & Recognition Online Learning Platforms - Fuel your professional development. Competitive Salary & Bonuses - Your contributions are valued and rewarded. Equal Opportunity Employer Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Ready to Revolutionize Your Work-Life Balance? Join our fully virtual, work-from-home team and earn an extraordinary income without sacrificing family time. Enjoy the freedom to choose your working hours, customized to fit the needs of YOU and your loved ones. We are seeking vibrant, passionate individuals to assist both existing and potential clients. As a valued team member, you'll engage with multiple clients each day, delivering unparalleled service and showcasing your in-depth product knowledge. Requirements / Responsibilities / Rewards Excellent Communication: Active listening and effective problem-solving. Adaptability: Thrive in new situations with a learning mindset. Independence & Teamwork: Excel both individually and as part of a collaborative team. Tenacious Work Ethic: Bring your drive for success and commitment to excellence daily. What Awaits You: Flexible Schedule: Set your own hours, paired with weekly pay. 100% Remote: Eliminate commutes and enjoy a truly flexible lifestyle. Weekly Training: Learn from top industry leaders to sharpen your skills. Comprehensive Life Insurance: Protect your future with robust coverage. Health Insurance Reimbursement: Prioritize your well-being. Industry-Leading Tools: Leverage advanced technology to excel in your role. Prioritize Wellness with Us: All interviews will be conducted via Zoom video conferencing to ensure safety and comfort for all applicants. Take the First Step: Ignite your career as a Virtual Insurance Specialist today! Apply now to start a rewarding, flexible career that aligns with your lifestyle and goals.

Labcorp is seeking a Customer Service Support Team Lead to join our team in **Santa Fe, NM** . The **Customer Service Support Team Lead** provides support to all internal and external customers; instructing, mentoring, and training team members to develop robust departmental systems, policies, and procedures to sustain a high level of service. They lead by example and foster a continual improvement culture. Responsible for timely responses to escalations, client complaints and other assigned tasks. The Team Leader leads the customer service team to consistently exceed the customer's expectation and provides transparent communication and information. **Work Schedule:** Monday-Friday, with flexibility required between 6:00am and 5:00pm MT. Actual shift (e.g., 6am-3pm or 7am-4pm) will be determined based on business needs. **Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here (************************************************************** . ** ** **Salary Range:** $27.50 - 32.00 **Work Location** : Remote based in US **Job Responsibilities** + Manages work assignments by distributing duties and updating responsibilities as needed + Supports leadership with coaching, training, and/or escalated situations + Creates and manages individual projects to support team goals + Act a liaison between Labcorp, the customer base and patients + Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet + Speak with customers in a courteous, friendly, and professional manner using protocol procedures + Inquire, clarify, and confirm customer requirements and understanding of the solution + Provide additional customer education and information as needed + Qualify and establish inbound new customers requesting Labcorp's products and services + Work in multiple databases to research complex issues and questions + Notify clients of test results in a timely and accurate manner + Review test forms for accuracy and report any discrepancies + Participate in activities designed to improve customer satisfaction and business performance + Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance **Requirements** + High School Diploma or GED equivalent required + Prior experience in a leadership role + 3+ years working in Women's Health and Genetics Client Services + Knowledge of Microsoft Office suite is required + Experience with Laboratory Information Systems is + Strong verbal and written communication skills and excellent ability to listen and respond + Must be courteous with strong customer service orientation + Excellent multitasking abilities required + Strong flexibility and the ability to manage and adapt to changing priorities quickly + Bilingual in English and Spanish highly desirable **_If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!_** **Labcorp is proud to be an Equal Opportunity Employer:** Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. **We encourage all to apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility. (Disability_*****************) For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .