Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
Customer service representative manager salary
Average customer service representative manager salary
$15.41
Understanding Customer Service Representative Manager Salaries
The role of a Customer Service Representative Manager is integral to maintaining high standards of customer support. As of October 2025, the average salary for this position is $32,048 per year, or about $15.41 per hour. Factors influencing salary include experience, location, and the specific industry.
Salary by Experience Level
Entry-level managers can expect to earn around $28,000 annually, while those with five or more years of experience can see salaries rise to about $38,000. Experience in managing teams and improving service protocols significantly boosts earning potential.
Highest Paying States and Cities
States like California and Texas often offer higher salaries, reflecting cost of living and demand. Cities such as San Francisco and New York City provide premium pay due to high demand for managerial expertise in customer service.
Conclusion
For those pursuing a career in customer service management, understanding salary dynamics is crucial. Resources such as Zippia provide detailed insights, enabling prospective managers to make informed decisions about their career paths.
Let Zippi find your next customer service representative manager job
Let Zippi find your next customer service representative manager job
Where can a Customer Service Representative Manager earn more?
Customer service representative manager salaries by experience level
Average customer service representative manager salary by state
The average customer service representative manager salary in California, Washington, and Alaska are the highest in the U.S. The lowest average customer service representative manager salary states are West Virginia, Oklahoma, and Georgia.
- State view
- County view
Highest paying states for customer service representative managers
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New Hampshire | $36,733 | $17.66 |
| 2 | Maine | $35,776 | $17.20 |
| 3 | California | $40,868 | $19.65 |
| 4 | Arizona | $33,144 | $15.93 |
| 5 | Rhode Island | $35,140 | $16.89 |
| 6 | Washington | $38,831 | $18.67 |
| 7 | District of Columbia | $36,793 | $17.69 |
| 8 | Minnesota | $34,952 | $16.80 |
| 9 | Massachusetts | $36,417 | $17.51 |
| 10 | Alaska | $36,996 | $17.79 |
| 11 | Oregon | $34,537 | $16.60 |
| 12 | Iowa | $30,917 | $14.86 |
| 13 | New York | $35,506 | $17.07 |
| 14 | Connecticut | $33,487 | $16.10 |
| 15 | Nevada | $30,839 | $14.83 |
| 16 | Hawaii | $35,536 | $17.08 |
| 17 | Illinois | $33,272 | $16.00 |
| 18 | New Jersey | $35,166 | $16.91 |
| 19 | Colorado | $33,549 | $16.13 |
| 20 | Utah | $30,760 | $14.79 |
| 21 | Pennsylvania | $31,405 | $15.10 |
| 22 | Ohio | $29,296 | $14.08 |
| 23 | South Dakota | $31,642 | $15.21 |
| 24 | Vermont | $32,290 | $15.52 |
| 25 | Michigan | $30,252 | $14.54 |
| 26 | Montana | $32,203 | $15.48 |
| 27 | Wisconsin | $30,545 | $14.69 |
| 28 | Delaware | $33,253 | $15.99 |
| 29 | Indiana | $29,841 | $14.35 |
| 30 | Maryland | $32,690 | $15.72 |
| 31 | Arkansas | $29,444 | $14.16 |
| 32 | Idaho | $31,217 | $15.01 |
| 33 | North Dakota | $29,875 | $14.36 |
| 34 | North Carolina | $28,389 | $13.65 |
| 35 | Wyoming | $30,555 | $14.69 |
| 36 | Texas | $27,899 | $13.41 |
| 37 | Nebraska | $29,906 | $14.38 |
| 38 | Tennessee | $27,250 | $13.10 |
| 39 | South Carolina | $26,842 | $12.90 |
| 40 | Missouri | $29,485 | $14.18 |
| 41 | New Mexico | $29,023 | $13.95 |
| 42 | Kentucky | $27,004 | $12.98 |
| 43 | Florida | $26,801 | $12.89 |
| 44 | Alabama | $26,443 | $12.71 |
| 45 | Kansas | $28,386 | $13.65 |
| 46 | Virginia | $28,131 | $13.52 |
| 47 | Georgia | $26,476 | $12.73 |
| 48 | Louisiana | $26,241 | $12.62 |
| 49 | Mississippi | $24,530 | $11.79 |
| 50 | West Virginia | $26,659 | $12.82 |
| 51 | Oklahoma | $26,633 | $12.80 |
Highest paying cities for customer service representative managers
The highest-paying cities for customer service representative managers are San Jose, CA, Seattle, WA, and Boston, MA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | San Jose, CA | $41,819 | $20.11 |
| 2 | Seattle, WA | $39,023 | $18.76 |
| 3 | Boston, MA | $36,441 | $17.52 |
| 4 | New York, NY | $35,466 | $17.05 |
| 5 | Newark, NJ | $35,355 | $17.00 |
| 6 | Minneapolis, MN | $34,922 | $16.79 |
| 7 | Portland, OR | $34,389 | $16.53 |
| 8 | Englewood, CO | $33,554 | $16.13 |
| 9 | Bridgeport, CT | $33,443 | $16.08 |
| 10 | Chicago, IL | $33,398 | $16.06 |
| 11 | Phoenix, AZ | $33,177 | $15.95 |
| 12 | Baltimore, MD | $32,850 | $15.79 |
| 13 | Philadelphia, PA | $31,602 | $15.19 |
| 14 | Reno, NV | $31,525 | $15.16 |
| 15 | Council Bluffs, IA | $30,773 | $14.79 |
| 16 | Salt Lake City, UT | $30,634 | $14.73 |
| 17 | Milwaukee, WI | $30,491 | $14.66 |
| 18 | Omaha, NE | $29,902 | $14.38 |
| 19 | Indianapolis, IN | $29,690 | $14.27 |
| 20 | Kansas City, MO | $29,624 | $14.24 |
Customer service representative manager salary details
A customer service representative manager's salary ranges from $25,000 a year at the 10th percentile to $41,000 at the 90th percentile.
What is a customer service representative manager's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $41,000 | $3,417 | $20 |
| 75th Percentile | $36,000 | $3,000 | $17 |
| Average | $32,048 | $2,671 | $15 |
| 25th Percentile | $28,000 | $2,333 | $13 |
| 10th Percentile | $25,000 | $2,083 | $12 |
Highest paying customer service representative manager jobs
The highest paying types of customer service representative managers are customer experience manager, service manager, and customer service/operations manager.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Service Manager | $74,009 | $6,167 | $35.58 | 341,785 |
| Lead Sales Representative | $54,079 | $4,507 | $26.00 | 404,430 |
| Customer Service Supervisor | $38,792 | $3,233 | $18.65 | 233,004 |
| Customer Service Team Lead | $36,623 | $3,052 | $17.61 | 249,105 |
| Customer Account Manager | $45,951 | $3,829 | $22.09 | 110,138 |
| Customer Relations Manager | $66,782 | $5,565 | $32.11 | 61,089 |
Top companies hiring customer service representative managers now:
Which companies pay customer service representative managers the most?
Customer service representative manager salaries at First Book and Amcor are the highest-paying according to our most recent salary estimates. In addition, the average customer service representative manager salary at companies like Waste Connections and GPAC are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | First Book | $53,732 | $25.83 |
| 2 | Amcor | $42,900 | $20.63 |
| 3 | Waste Connections | $41,011 | $19.72 |
| 4 | GPAC | $40,471 | $19.46 |
| 5 | Collins & Company | $36,982 | $17.78 |
| 6 | PMA USA | $35,970 | $17.29 |
| 7 | U.S. Bank | $35,924 | $17.27 |
| 8 | ATI - Allegheny Technologies Incorporated | $35,520 | $17.08 |
| 9 | Internet Brands | $34,997 | $16.83 |
| 10 | Hilti | $34,571 | $16.62 |
| 11 | Sephora | $33,734 | $16.22 |
| 12 | Cenveo | $33,482 | $16.10 |
| 13 | Lendmark Financial | $33,388 | $16.05 |
| 14 | Mr. Electric | $32,751 | $15.75 |
| 15 | SG360 | $32,660 | $15.70 |
| 16 | Sir Speedy Print Signs Marketing | $32,208 | $15.48 |
| 17 | The Marek Group | $32,200 | $15.48 |
| 18 | State of North Dakota | $32,188 | $15.47 |
| 19 | Work At Home Vintage Experts | $32,105 | $15.44 |
| 20 | The Jonus Group | $32,023 | $15.40 |
Wage gap by gender, race and education
Customer Service Representative Manager salary by industry
The average customer service representative manager salary varies across industries:
- The average customer service representative manager salary in the finance industry is $34,787, the highest of any industry.
- The average customer service representative manager salary in the finance industry is $34,276.
- Customer service representative managers in the hospitality industry earn an average salary of $28,664, the lowest of any industry.
Highest paying industries for customer service representative managers
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Finance | $34,787 | $16.72 |
| 2 | Manufacturing | $34,276 | $16.48 |
| 3 | Telecommunication | $34,027 | $16.36 |
| 4 | Transportation | $33,604 | $16.16 |
| 5 | Retail | $30,592 | $14.71 |
| 6 | Hospitality | $28,664 | $13.78 |
High paying customer service representative manager jobs
Customer service representative manager salary trends
The average customer service representative manager salary has risen by $4,669 over the last ten years. In 2014, the average customer service representative manager earned $27,379 annually, but today, they earn $32,048 a year. That works out to a 11% change in pay for customer service representative managers over the last decade.
Compare customer service representative manager salaries for cities or states with the national average over time.
Average customer service representative manager salary over time
Compare customer service representative manager salaries for individual cities or states with the national average.
Customer service representative manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $32,000 | $15.41 | +3.1% |
| 2024 | $31,000 | $14.93 | +2.8% |
| 2023 | $30,200 | $14.51 | +2.5% |
| 2022 | $29,400 | $14.14 | +1.8% |
| 2021 | $28,900 | $13.89 | +1.8% |
Recently added customer service representative manager salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Get It-Finance | Branch Manager/Customer Service Representative/CSR | Jackson, TN | 06/10/2025 | $31,305 |
| SDI Staffing | Personal Insurance CSR/Account Manager | La Mesa, CA | 06/10/2025 | $60,000 |
| Global Channel Management, Inc. | National Account CSR Support Manager | Irving, TX | 06/10/2025 | $52,175 |
| A-Verdi Cos | Account Manager/Customer Service Representative | Savannah, NY | 06/08/2025 | $50,000 |
| Bolt Staffing | Customer Service Representative-Account Manager | Napa, CA | 05/26/2025 | $50,088 |
| Georgia Auto Pawn, Inc. | Manager In Training/Customer Service Representative | Macon, GA | 05/16/2025 | $31,305 |
| SDI Staffing | Personal and Commercial Lines Insurance CSR/Account Manager-Hybrid Remote! | Santa Ana, CA | 05/07/2025 | $68,000 |
| Get It-Finance | Branch Manager/Customer Service Representative/CSR | Jackson, TN | 03/27/2025 | $31,305 |
| Global Channel Management, Inc. | National Account CSR Support Manager | Irving, TX | 03/27/2025 | $52,175 |
| The Jonus Group | Commercial Insurance Account Manager/Csr | Newberg, OR | 03/20/2025 | $55,000 |
Customer service representative manager salary FAQs
Search for customer service representative manager jobs