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Job outlook for customer service representative managers in the United States
Customer service representative manager job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer service representative manager job growth rate is -4% from 2018-2028.
About -105,300 new jobs for customer service representative managers are projected over the next decade.
Customer service representative manager salaries have increased 11% for customer service representative managers in the last 5 years.
There are over 253,356 customer service representative managers currently employed in the United States.
There are 147,039 active customer service representative manager job openings in the US.
The average customer service representative manager salary is $32,048.
Are customer service representative manager jobs in demand?
Customer service representative manager job and salary trends over time
Customer service representative manager jobs over time
Customer service representative manager job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 253,356 | 0.08% |
| 2020 | 239,601 | 0.07% |
| 2019 | 246,605 | 0.07% |
| 2018 | 240,916 | 0.07% |
| 2017 | 232,748 | 0.07% |
Average customer service representative manager salary over time
Customer service representative manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $32,048 | $15.41 | +3.2% |
| 2025 | $31,046 | $14.93 | +2.8% |
| 2024 | $30,188 | $14.51 | +2.6% |
| 2023 | $29,418 | $14.14 | +1.8% |
| 2022 | $28,891 | $13.89 | +1.8% |
Customer service representative manager jobs by state
Most common states for customer service representative managers
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 298 | 43% |
| 2 | New Hampshire | 1,342,795 | 259 | 19% |
| 3 | Iowa | 3,145,711 | 501 | 16% |
| 4 | Maine | 1,335,907 | 208 | 16% |
| 5 | Utah | 3,101,833 | 461 | 15% |
| 6 | North Carolina | 10,273,419 | 1,416 | 14% |
| 7 | Georgia | 10,429,379 | 1,308 | 13% |
| 8 | Arizona | 7,016,270 | 932 | 13% |
| 9 | Colorado | 5,607,154 | 704 | 13% |
| 10 | South Carolina | 5,024,369 | 675 | 13% |
| 11 | Rhode Island | 1,059,639 | 136 | 13% |
| 12 | Virginia | 8,470,020 | 1,052 | 12% |
| 13 | Massachusetts | 6,859,819 | 853 | 12% |
| 14 | Minnesota | 5,576,606 | 648 | 12% |
| 15 | Alabama | 4,874,747 | 578 | 12% |
| 16 | North Dakota | 755,393 | 91 | 12% |
| 17 | Vermont | 623,657 | 76 | 12% |
| 18 | Ohio | 11,658,609 | 1,332 | 11% |
| 19 | Connecticut | 3,588,184 | 395 | 11% |
| 20 | Delaware | 961,939 | 104 | 11% |
Most common cities for customer service representative managers
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Owings Mills | 3 | 10% | $32,863 |
| 2 | Boynton Beach | 3 | 4% | $26,833 |
| 3 | Aloha | 2 | 4% | $34,462 |
| 4 | Beaverton | 3 | 3% | $34,450 |
| 5 | Hillsboro | 3 | 3% | $34,488 |
| 6 | Sugar Land | 3 | 3% | $27,671 |
| 7 | Blaine | 2 | 3% | $35,007 |
| 8 | Birmingham | 4 | 2% | $26,460 |
| 9 | Bloomington | 2 | 2% | $34,853 |
| 10 | Boca Raton | 2 | 2% | $26,844 |
| 11 | Tampa | 3 | 1% | $26,748 |
| 12 | Arlington | 2 | 1% | $27,705 |
| 13 | Bellevue | 2 | 1% | $38,966 |
| 14 | Houston | 8 | 0% | $27,626 |
| 15 | New York | 4 | 0% | $35,466 |
| 16 | Baltimore | 3 | 0% | $32,850 |
| 17 | Dallas | 3 | 0% | $27,636 |
| 18 | Atlanta | 2 | 0% | $26,497 |
Customer Service Representative Manager job outlook: Expert opinions
Our panel of customer service representative manager experts
Informa Tech
TSIA
What type of skills will young Customer Service Representative Managers need?
Andrew Gilliam: Technical degree programs often fail to emphasize the importance of interpersonal skills and business acumen. Technical skills are impressive and essential, but they're meaningless without a business purpose and user acceptance. Mastery of communication, teamwork, and empathy are more useful and broadly applicable than a working knowledge of the OSI model. Regardless of your position, always strive to understand how your work impacts internal and external customers and creates value for shareholders.
What technology do you think will become more important and prevalent for Customer Service Representative Managers in the next 3-5 years?
Vele Galovski: 1. Anything technology that enables digital and virtual is in higher demand.
- HelpLightning
-Connected Product
-Video/Remote Support
2. The downturn exposed the need for many industries to accelerate their investments in digital transformation.
-Extreme Remote Services: Ability to deliver a majority of your service portfolio remotely.
- Extreme Automation: Ability to leverage AI, machine learning, RPA to automate the deliver of sales and service motions.
-Digital Sales Motion: Digital led, data driven sales engagement model.