Customer Service Representative Jobs in Mount Juliet, TN

Ready to make an impact? LeadsPedia is seeking an enthusiastic and driven Customer Success Associate (CSA) to join our team at our Franklin, TN office. As a CSA, you will be focused on every aspect of the customer experience and will be providing daily support and service to our customers. Responsibilities Customer-Centric Support: Deliver top-notch customer service through one-on-one interactions via LiveChat, phone, email, and support tickets. Ticket and Integration Expertise: Become a LeadsPedia system expert, assisting customers with their support tickets and integration requests. Don't worry-we'll provide comprehensive training to help you excel. Cross-Functional Coordination: Collaborate closely with Customer Management and Product Development teams to provide valuable insights into customer needs and feedback. Documentation Mastery: Update and create documentation for our Platform/Portal, empowering customers to be happy and self-sufficient. Professional Development: Participate in cross-functional projects with growth opportunities, such as customer insights, operations, learning & development, and quality assurance. Career Growth: This role is just the beginning! We'll train you from the ground up and help you explore new roles within LeadsPedia if desired. Qualifications Bachelor's degree (required). 1+ year of experience in a customer service role, ideally in SaaS or Enterprise software setting. Excellent communication skills, with the ability to simplify technical concepts for any audience. Persistent and proactive in resolving issues and completing projects. Technically curious and eager to learn (we'll train you on every aspect of our software first). Willing to travel occasionally ( About Us: LeadsPedia is a hosted Lead Distribution and Call Tracking and Routing Software that provides our customers with advanced validation, verification, routing, and monitoring capabilities. With LeadsPedia, it's easy to see the information you care about in one place and use it to make faster, better informed decisions. A Few of Our Benefits Market-competitive compensation - compensation commensurate with experience. Comprehensive Healthcare, Dental, and Vision Catered lunches Flexible PTO Regular Team Outings A brand new office We're looking for passionate individuals who are ready to grow with us. If this sounds like you, apply now and take the first step toward doing something different!

About Us: Portobello America is seeking an enthusiastic and dedicated Customer Service Representative to join our dynamic Manufacturing team! As a key player in our customer service department, you'll be the first point of contact for our valued customers. Your role will be pivotal in delivering exceptional service, ensuring a seamless order process, and contributing to an outstanding customer experience in a fast-paced environment. Key Responsibilities: Collaborate with the Sales Team: Work closely with our sales team to streamline and enhance the order management process. Order Management: Efficiently enter and track orders in our Oracle system from start to finish, ensuring smooth and timely delivery. Customer Interaction: Provide top-tier service through phone, email, and live chat, addressing inquiries and resolving issues promptly. Solution-Oriented: Identify innovative solutions to meet customer needs, while driving company success. Order Lifecycle Management: Oversee the entire order process, from receipt to shipment, ensuring accuracy and timeliness. Follow-Up: Keep customers informed with updates on orders, shipments, and product availability. Timely Delivery: Monitor shipping deadlines, ensuring on-time deliveries and providing detailed tracking information. Multi-Tasking & Tech-Savvy: Navigate multiple software applications quickly and accurately, delivering results without compromising attention to detail. Additional Responsibilities: Assist with various tasks as needed, ensuring that team goals are met. Qualifications: Education: High school diploma or equivalent required; post-secondary education preferred. Experience: Minimum of 2 years in a customer service role, preferably within manufacturing or a related field. Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and colleagues. Work Ethic: Strong organizational skills, attention to detail, and a proactive approach to problem-solving. Time Management: Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines. Tech Proficiency: Proficient in Microsoft Excel, Word, and other Mac/Windows applications. Experience with Oracle system is a plus. Customer Service Experience: Prior experience in customer service or sales within a manufacturing environment is highly desirable. Adaptability: Ability to quickly learn and retain information in a fast-paced environment. Why Portobello America? Join a thriving company where your contributions truly matter. If you're passionate about providing exceptional customer service and eager to grow your career in a dynamic and supportive environment, we encourage you to apply!

Our client located in Brentwood, TN is seeking a Client Relatioinship Associate to join their team. Client Services Assocaite Schedule: M-F 8-5pm Fully Onsite Salary: $60-70K Job Duties and Responsibilities: Client Engagement & Service Serve as a primary point of contact for both prospective and existing clients through phone and in-person interactions. Address inquiries, deliver quotes, and ensure a high-touch service experience. Prepare for client meetings by gathering forms, reports, and presentations. Draft and prepare correspondence, forms, and spreadsheets to support ongoing client needs. Organize and maintain accurate and compliant client records and documentation. Ensure all paperwork adheres to firm standards and regulatory guidelines. Sales Support & Business Development Collaborate closely with the Financial Advisor to support client acquisition and retention efforts. Provide operational and administrative support for sales initiatives and marketing campaigns. Assist with seminar logistics and secure compliance approval for advertising materials. Prospect for new business opportunities and help build a strong pipeline of potential clients. Engage in research on clients and securities to provide meaningful insight and value. Minimum Requirements: Bachelor's degree in Finance, Business, or a related field. Minimum of 3 years' experience in a client-facing, sales, or support role - ideally within the financial services or fundraising industries. Series 7 and Series 65/66 licenses and/or Certified Financial Planner (CFP) designation preferred but not required. Demonstrated success in building and maintaining client relationships. Proven experience in a sales-support or business development function.

Begin a career with support and flexibility. Strategic Financial Partners has an opportunity available for Financial Services Representatives (entry-level and experienced) in Tennessee, Alabama, and Arkansas. The local roots of our firm date back to 1933. Committed to providing excellence in customer service and quality of financial advisement, the company realized that the financial marketplace was consistently changing and evolving. With a solid foundation and an intense commitment to its clients, the firm evolved into Strategic Financial Partners. Today, Strategic Financial Partners is home to a formidable collection of industry professionals offering services from its headquarters office in Memphis, as well as throughout the Southeast. Over the past 80+ years, Strategic Financial Partners has continued to evolve with the ever-changing financial marketplace. Throughout it all, we stand firm to our commitment to helping individuals, families, business owners and professionals develop expertly tailored financial strategies. We provide the experience you need to confidently use investment and insurance products to create, preserve and distribute your wealth. As an SFP Associate, you can look forward to: Developing and growing your book of business by meeting prospective clients Working with clients on their investment and insurance planning Networking to create new relationships in your Market Access to continuing education to develop your skills in an ever-evolving industry Infinite potential for financial growth Primary Responsibilities: Prepare recommendations based on individualized needs analysis to meet the needs of customers, while keeping their best interests in mind. Deliver a diversified set of investment and insurance advice-based solutions with a financial planning mindset to meet the individualized investment needs of clients. Provide sound financial services by advising clients on the advantages and drawbacks of different products in accordance with their individual needs. Meet or surpass established sales goals while meeting individual client needs and complying with company policies and regulations. Provide first class customer service during each customer interaction through a complete understanding of the sales process, licensing requirements and policies. What You Can Expect from Us Practice Management & Development. The three-year advisor residency program provides intensive support and structure during the transition into the career as well as individualized practice development on a daily, weekly, monthly and quarterly basis. Team Opportunities. SFP is known for its unparalleled commitment to building highly effective advisory teams. Advisors who work with teams see client situations from multiple perspectives, which leads to more comprehensive planning and a higher quality client experience. Support. At SFP, you are backed by a diverse group of specialists and a comprehensive resource network to provide you with the knowledge and tools you need in order to become a successful financial advisor. Freedom. As a representative at SFP you are given the opportunity to run your business as you see fit. This job position gives you the ability to control your own work schedule. Tradition. We have offices in 5 major cities and have offered advisory services since 1933. The culture of our firm is one built from the pursuit of excellence, servant leadership and teamwork. Attributes of who we are seeking: excellent interactive skills and sales abilities firm belief in financial products and solutions demonstrates determination and commitment has an entrepreneurial mindset presents one's self as outgoing and confident Bonus Attributes: (not required) prior sales experience solid understanding of investment and insurance products solid understanding of the financial planning process and needs analysis state Insurance License - Life and Health Securities Industry Essentials (SIE) FINRA Series 7 & 66 registrations Please visit our website for more information, including disclosures and licensing information for our team. *************************************** CRN***********770 Financial services representatives are independent contractors and are not employees of MassMutual, its subsidiaries, or of general agents with whom they contract.

We are seeking a professional Client Services Associate to join a Financial Services company in Franklin, TN. This is a full time, onsite, Permanent/Direct Hire opportunity. Responsibilities: Manage client onboarding, encompassing account creation and upkeep Act as the main point of contact for client service inquiries and operational requirements Manage and monitor key financial planning initiatives across a portfolio of clients Collaborate closely with advisors to ensure the effective implementation of financial plans that align with client objectives Provide support to three advisors Actively participate in team meetings to discuss client strategies Identify ways to enhance operational processes Qualifications: 3+ years of client service experience in the financial services industry Possession of Bachelor's Degree preferred Holds a Series 65 (or Series 7 & 66) certification a plus Strong communication skills both verbal and written Excellent attention to detail and great interpersonal skills Hours: Monday to Friday Onsite Permanent/Direct Hire #Staffing

Job Title: Inside Sales Representative Job Type: Permanent Compensation: $22-27/hr Required Skills & Experience Strong organizational skills, ability to multitask, and attention to detail Strong communication skills, both written and verbal Excel proficiency Some customer service experience Nice to Have Skills & Experience Experience in the metal processing industry, specifically with steel or other carbon-based materials Job Description A local metals processing company is looking for an Inside Sales Representative to join their team. This person will act as the main liaison between customers and the organization. They will manage customer relationships following closed deals, report all data associated with orders, and oversee orders from initial placement through delivery. Day to day: Serve as the primary point of contact for customers post-sale. Follow customer orders from start to finish, providing order updates and timeline expectations to customers in real time, and communicating with other departments to oversee order specifications. Complete data-entry and reporting on all order information. Build and maintain customer relationships Compensation: $22 to $27 per hour. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

Essential Duties and Responsibilities: Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines) Handle inbound and outbound phone calls in a timely and professional manner; respond to inquiries and calls with proper prioritization and within reasonable timeframe; ensure that interactions are documented in the patient (customer) account within the software. Monitor and process faxes and other sources of orders/referrals; enter and account for each in the software and ensure response/action is taken accordingly. Efficiently coordinate branch transactions (deliveries, pick-ups, exchanges, returns, service, repair/maintenance) with appropriate staff (drivers, warehouse, liaisons, therapists, sales) and with patients (customers) Facilitate collection of patient balances for new and existing accounts; manage payment plans and recurring payments in order to produce desirable collection results for the branch. Contribute, both individually and as a team, to the achievement of operational, financial, and cultural performance goals for assigned branch location(s); be an advocate of management and a positive presence in the branch. Maintain current knowledge of and ensure compliance with company policies and procedures; stay current in medical billing practices, eligibility and insurance requirements, documentation requirements, and billing reimbursement. Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements. Maintain a high level of service satisfaction with patients and referral sources; maintain strong working relationships with branch staff and other employees. Ensure physical control and proper care of company assets, account for movement of physical assets within the software in a timely fashion. Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene. Responsible for performing other duties as assigned by management. Qualifications: High school diploma or equivalent. Preferred Knowledge, Skills and Abilities: Customer service experience preferred. Relevant healthcare or medical billing experience preferred. Knowledge of medical billing practices, eligibility and insurance requirements, and billing reimbursement. Commitment to service excellence and superior performance. Solid verbal and written skills. Proper phone and email etiquette. Manage time effectively. Able to multi-task and complete all assigned tasks at quality levels and within deadlines. Organized and structured in carrying out responsibilities. Professionally postured in both behavior and physical appearance. Strong interpersonal and communication skills; respectful and polite in all interactions. Able to physically lift, carry, and move equipment. Efficient use of technology and software. You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. and on-call rotations as assigned. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

We have an urgent need for a Customer Success Representative to join our team and play a crucial role in ensuring our customers have exceptional experiences. With years of experience in implementing successful customer success and sales strategies, we are ready to hire, train, and develop someone with the drive to excel and have them become a lasting and vital part of our Customer Success Representative team! As a Customer Success Representative, you will play a critical role in delivering exceptional customer service while driving sales growth. Your daily responsibilities will include face-to-face customer engagement, addressing customer needs, and promoting telecommunications services to increase brand awareness and market share. This role is ideal for a results-driven individual with excellent communication skills, a passion for delivering outstanding customer experiences, and the ability to work in a fast-paced environment. Responsibilities of a Customer Success Representative: Engage in daily face-to-face customer service and sales interactions with customers. Meet and exceed assigned sales goals within your territory. Build brand awareness by effectively promoting various telecommunication services. Identify customer needs and recommend suitable products and services. Generate promotional events to enhance brand visibility and drive sales growth. Foster and maintain positive relationships with partnered retailers. Skills & Experience Needed to Succeed as a Customer Success Representative: A proactive approach to ensuring customer needs in a timely manner Adaptability to excel in a fast-paced sales and customer service environment Flexibility to adapt to a changing & competitive environment Self-starter mentality Competitive mindset to drive success in sales targets and Customer Success Representative team objectives Leadership experience in a team or related setting is a plus Qualifications for a Customer Success Representative: High school diploma or equivalent, 1-2 years of experience in a sales or Customer Success Representative role is preferred Reliable transportation to the office Excellent written and verbal communication skills Outgoing personality with a proven ability to work in a team setting & independently

AT&T Customer Brand Ambassador - Join Prime Management Group in Nashville, TN! Are you passionate about technology, customer service, and achieving sales success? Prime Management Group, based in Nashville, TN, is seeking a driven and enthusiastic AT&T Customer Brand Ambassador to represent our client AT&T, a leader in wireless services. Grow your career in an exciting retail sales environment and make an impact in one of the most dynamic industries. What You'll Do: Promote AT&T Products & Services: Engage with customers in retail partner locations, showcasing AT&T's wireless plans, devices, and accessories. Build strong relationships with customers by explaining product features and offering personalized solutions. Meet and Exceed Sales Goals: Leverage your sales expertise to consistently hit or surpass weekly and monthly sales targets. Your success directly impacts your income and career progression. Deliver Exceptional Customer Experiences: Provide top-tier customer service by answering questions, offering advice, and recommending tailored solutions to meet customer needs. Maintain Expert Product Knowledge: Stay up-to-date with the latest AT&T wireless products, services, and promotions through ongoing training and development. Collaborate with Retail Partners: Work closely with in-store teams to strengthen the customer experience and enhance AT&T's presence within retail locations. Your Skills and Qualifications: Full-Time Availability: Ability to work retail hours, including weekends and holidays, to meet the demands of a fast-paced environment. Sales-Driven Mindset: You're a natural self-starter who thrives in a goal-oriented setting. Achieving and exceeding targets excites you. Customer Service Excellence: You excel at connecting with people and providing outstanding service that leaves a lasting impression. Willingness to Learn: You're eager to dive into training and stay informed about new wireless technology and AT&T products. Experience in Sales or Retail (Preferred): While previous retail sales experience is helpful, we're happy to train the right candidate who brings passion and a strong drive for success. What We Offer: Weekly Pay: Earn reliable weekly compensation based on your performance and results. W2 Employment Benefits: Enjoy the security of a full-time position with opportunities for growth. Career Advancement: We prioritize your development through structured training, mentorship, and advancement opportunities. Dynamic Work Environment: Work in an energetic, fast-paced retail setting, interacting with a variety of customers every day. Ready to take your career to the next level? Join the Prime Management Group team in Nashville, TN, and represent one of the most recognized brands in wireless services - AT&T!

Do your friends and co-workers refer to you as a people person? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers. You will work with customers via email, telephone and in-person. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. The ideal candidate will be self-motivated, with problem-solving skills who pays very close attention to accuracy and detail. Comprehensive training in all aspects of this position will be provided. If this describes you, we encourage you to apply! Hourly rate is negotiable based on experience. Monthly commission based on closed jobs. Paid Holidays, Vacation. Monday through Friday schedule. 8:30 - 5:00. No weekends. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry, we encourage you to apply. Compensation: $15.00 - $18.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

About Us : Jen-Hill Construction Materials is family owned and operated. Since 1991, Jen-Hill has worked with contractors, engineers, and government agencies to solve problems with innovative products and services. With two Tennessee locations and relationships with highly regarded manufacturers, Jen-Hill delivers cost effective solutions to the construction industry. Currently working with a client who is seeking Call Center Representatives in the Indianapolis area! Our client is looking for sharp, motivated, and flexible individuals who are looking to gain experience and get a foot in the door with a thriving, well-known company. Call Center Representative Responsibilities: Provide superior customer service within a fast-paced environment Answer phone calls, reply to emails, and resolve customer issues Manage the needs of customers independently Update account information in a comprehensive database Maintain quotas, goals, and metrics Notate and determine issues with customers and their inquiries accurately Call Center Representative Requirements: One year of recent phone-based experience in a sales, telemarketing, call center, collection, or customer service environment Ability to work well independently and also contribute to the overall success of the team Excellent oral and written communication skills Superior interpersonal skills and strong attention to detail Ability to multi-task effectively and flexible to adapt to change If you are interested in the Call Center Representative position and qualify based on the previously mentioned requirements, please apply today!

**Responsibilities:** + Tasks for Customer Service Rep can differ per location: Effective delivery of company products and services. + Responds to telephone inquiries and orders from homecare patients and referral sources. + Provides information on equipment, supplies and services. + Determines the best method for providing services. + May assist walk-in patients with the selection of equipment, supplies and services. + Timely processing/facilitation of patient orders. + Processes telephone orders by preparing patient paperwork. + Verifies insurance and/or other method of payment. + Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed. + May perform data entry. + Distributes copies of paperwork to appropriate personnel. + May assist with the processing of billing paperwork. + Effective coordination of patient services/supplies. + Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel. + Ensures deliveries and set-ups can be arranged in a timely manner. + Appropriate documentation. + Accurately maintains files of all patient account profile information and referral source data. + Customer satisfaction. + Resolves patient complaints by identifying problems and coordinating appropriate corrective action. + The primary responsibilities are to verify insurance coverage for potential new clients. + Additionally, this person will re-verify insurance coverage for existing patients in order to process patient prescription needs successly and demonstrate excellent customer services to patients, healthcare professionals, and insurance carriers. + This role will require an understanding of insurance concepts, including drug cards, major medical benefits, and per diem coverage, as well as knowledge of government and patient assistance programs. + Strong attention to detail, and proven analytic and problem solving. **Experience:** + Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus. + Minimum of 1 year experience in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment). + Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members. + Computer experience is required with proficiency in Microsoft Outlook, Word and Excel. + Basic alpha number data entry skills with attention to accuracy and quality is essential. + Intermediate math skills are required with attention to detail and quality essential. + Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology. + Ability to work with people in a team environment while meeting individual performance goals. + Must be able to read and interpret policies, procedures and instructions. + Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential. **Education:** + High school diploma or GED. **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position works to support our field and clients with the trading and management of their investment accounts. Team members partner closely with Northwestern Mutual's financial representatives and their staff in the field, and team, department, and company colleagues to deliver exceptional investment operational support associated with trading services. This position has been classified as an Access Person, which will require the reporting of your personal securities transactions. This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required forms. * FINRA non-registered fingerprinted person * WMC access person Primary Duties & Responsibilities * Trading Support: * Support trading, management, and servicing functions associated with program advisory accounts. * Handle trade requests, ensuring accuracy and efficiency in the trading process across various financial instruments, including equities, mutual funds, ETFs, and fixed income securities. This also may include a focus on trade corrections. * Provide expert support in the execution of trades, working closely within the team, across teams, and with strategic vendors to resolve issues, which may include trade error or margin/debit situations. * Investment Operations Support: * Resolve a variety of investment operations inquiries and escalations from home office leaders, field staff, or other team members. * Utilize industry knowledge and analytical skills to solve problems effectively. * Embrace new technology and promote self-service capabilities while understanding the risks and impacts of transactions. Leverage trading platforms and tools to streamline processes, improve accuracy, and enhance service delivery. * Be an advocate for positive change and maintain a continuous improvement mindset. * Field/Client Issue Resolution: * Research and respond to field/client issues, including but not limited to: * Placing trades. * Aiding in account maintenance and inquiries. * Responding to research requests. * Assisting field/clients with navigation. * Discussing the latest market trends. * Supervision and Compliance: * Provide ongoing home office supervision and oversight of investment advisory accounts to ensure supervisory integrity and compliance. * Ensure that core fiduciary responsibilities are met. * Client Retention and Relationship Building: * Promote client retention by identifying opportunities to strengthen existing relationships through timely and accurate operational processing and service quality. * Establish and maintain strong relationships with field/clients and team members while delivering quality service and support. * Team Collaboration and Service Monitoring: * Work with other specialists, consultants, and managers to handle day-to-day monitoring of the area, including managing daily processing work. * Develop the ability to direct and coordinate the team's service activities and identify changing service demands. * Team Support: * Assist team members as they navigate complex casework or items beyond their knowledge base. * Prioritize and organize responsibilities, utilizing appropriate resources within and outside of the immediate work area. * Collaborate with internal customers and cross-functional teams to resolve problems as needed. * Identify improvement opportunities and take ownership to develop, refine, and implement those improvements. * Quality Assurance and Performance Input: * May review the work of office staff team members to ensure quality and accuracy. * May contribute input into the performance evaluation process. Qualifications * Education: Bachelor's degree in finance, business, or a related field, or equivalent combination of education and experience. * Experience: Minimum of 4 years of customer service experience, with at least 2 years in trade analysis or a related role within the financial services industry, focusing on trading, investments, and market operations. * Knowledge: In-depth understanding of investment or income products, including mutual funds, ETFs, equities, fixed income and associated market dynamics. Skills You Have * Attention to Detail (NM) - Intermediate: Focuses on specific details to spot and correct errors in advance of them being found and surpass quality expectations. Performs work with thorough proofreading for presentation, content, accuracy, and overall quality. * Customer Service Mindset (NM) - Intermediate: Anticipates customer needs and applies understanding of customer needs or perspectives to solve problems and drive outcomes as the basis for decision making. Leverages knowledge of trends affecting customer to help them make informed decisions. * Analytical Thinking (NM) - Intermediate: Organizes and compares various aspects of a situation to comprehend and identify key or underlying complex issues through the use of quantitative data and analysis; leverages strong business acumen, solving, and interpersonal skills to think critically about situations from multiple perspectives and consistently seeks ways to improve processes. * Change Adaptability (NM) - Intermediate: Becomes adaptable in response to continual changes; shows an openness to new ways of working, new methods, work-in-progress improvements and changes and seamlessly navigates the changing business environment and adjusts behavior as appropriate to the situation. * Root Cause Analysis & Decision Quality (NM) - Intermediate: Assists and applies problem-solving methods to understand the fundamental reasons for faults and problems; makes timely, data-driven decisions by understanding the probability of success, identifying customer risks, gathering business requirements, and developing value statements. * Industry Knowledge (NM) - Intermediate: Demonstrates extensive knowledge of common practices, regulatory considerations, market trends, and the competitive landscape within a particular industry/sector to better understand and address unique client requirements, challenges, and context. #LI-Hybrid This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form. Compensation Range: Pay Range - Start: $48,580.00 Pay Range - End: $90,220.00 Geographic Specific Pay Structure: 165 - Structure 110 (Exempt): 53,410.00 USD - 99,190.00 USD 165 - Structure 115 (Exempt): 55,860.00 USD - 103,740.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Engagement Specialist The Engagement Specialist is the first Monogram Health voice the patient comes in contact. The Engagement Specialist is responsible for reaching out to patients over the phone to begin the process of educating them of existing benefits of their healthcare plan and encouraging and facilitating their enrollment into our program. The Patient Care Center is open and staffed seven (7) days per week between the core business hours of 8:00am to 7:00pm (CST) Monday through Friday, and 8:00 am - 5:00 pm (CST) Saturday and Sunday. The selected individual will be required to work on-site and may be required to work weekends and holidays. All Patient Care Center staff are expected to demonstrate adaptability, empowerment, collaboration, ownership, compassion, and integrity. Roles and Responsibilities Conducts a high volume of outbound calls, hot or cold leads, to prospective patients and receives inbound calls from patients and providers. Effectively communicates and sells the value of Monogram Health based on the needs of our patients to increase enrollments. Conducts outreach to existing patients to schedule annual exams or re-engage as necessary based on missed or needed visits; is able to reinforce the value of our services and overcome objections Adheres to procedures, workflows, and scripts to ensure confirmation of HIPPA and Health Plan eligibility and accurate and applicable communications and information about Monogram Health services. Protects the health care privacy of patients by strictly following HIPAA regulations. Notates and enters data as needed into Salesforce, as required to support all activities of the call. Fields calls with a positive attitude, building rapport and trust with patients. Supports Monogram Health as necessary with any tasks required to deliver excellent personalized care and performs all other job-related duties as assigned. Proficiency in using various software, electronic health record platform(s), and multiple screens. Essential Job Functions: Visual acuity - 100% to read scripts, company literature such as workflow guides and resources, and electronic files, patient demographics. Hearing - 100%- ability to hear and respond to phone calls, converse with patients, colleagues, and others. Manual dexterity for repetitive motion 100% - essential for keyboarding, data entry, patient call documentation and dispositioning, and as necessary computer dialing. Sitting - 100% Standing - 5% Walking - 2% On-site position - 100% Position Requirements High School Diploma or GED required. Must be 18 years of age or older. English language proficiency required; bilingual (Spanish/English) preferred. Proven ability to learn and retain information in an exceptionally fast-paced environment. Proven ability to balance multiple competing priorities while meeting or exceeding deadlines. Must possess an innate ability to overcome objections. Must be dependable, with a strong dedicated work-ethic, attention to detail and accuracy. Thrive in a very fast paced start up environment while embracing change with a "can do" attitude. Demonstrated verbal, listening and written communication skills are required. Demonstrated experience in sales, telemarketing, in the health care industry and heavy outbound appointment setting is a significant strongly preferred. Knowledge of medical terminology Previous home health and care management experience preferred. Benefits Opportunity to work in a dynamic, fast-paced, and innovative value-based provider organization that is transforming the delivery of kidney care. Comprehensive medical, dental, vision and life insurance Flexible paid leave and vacation policy 401(k) plan with matching contributions About Monogram Health We are dedicated to improving the well-being, quality of life and health outcomes for our patients by partnering with the nation's leading kidney specialists to provide transformative kidney care. Monogram Health supports patients suffering from chronic kidney disease and End Stage Renal Disease by forming deep rooted relationships and preparing them both emotionally and physically for the challenges of managing kidney disease. Monogram Health uses next generation artificial intelligence algorithms to predict necessary and timely care to promote the delay of kidney disease progression, seamless transitions to dialysis and/or pre-emptive kidney transplant. We then utilize in-home visits to build meaningful relationships between patients and their care team that drive positive behavior change and optimize our patients' health outcomes. At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences #ESC

Job Details Contour Airlines - Home Based - Smyrna, TN Full Time High School $16.50 - $21.50 Hourly Negligible Any Customer ServiceDescription Contour Airlines is a long-established aviation services company with diverse capabilities. At Contour Airlines, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer. We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals. As a full-time employee of Contour Airlines: You are eligible for health, vision, and dental coverage as well as short-term/long-term disability and voluntary life insurance policies. If selected, these are effective on the first day of the month following your date of hire. Our current benefit enrollment guide will be provided during the onboarding process if you are selected for employment. You are eligible to participate in our 401(k) savings plan, which would also be effective the first day of the month following your date of hire. The Company match is up to 6%. Your eligibility to participate in this benefit will be in accordance with the normal practices and guidelines of the Company. Our current 401K enrollment guide will be provided during the onboarding process if you are selected for employment. You are eligible to receive paid sick leave. You can accrue up to 56 hours per year which will roll over each year until your sick bank reaches 480 hours. You are eligible to receive vested vacation hours. These hours are available to you on January 1 st following your date of hire. You are eligible for non-revenue/space available (NRSA) travel privileges after completing six active months of service. You are eligible for a variety of leaves of absence including medical leave, non-medical leave for the care of a family member, maternity leave, paternity leave, personal leave, etc. Specific information regarding Contour Airlines' leave of absence policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment. Additional information: The starting hourly rate for this position is between $16.50 and $21.50 (based on your prior work experience). Based on your performance, you are eligible to receive a step increase of $1.00 each year based on your pay anniversary date until you reach $21.50. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $2,000.00 each year. When you work in excess of 40 hours within the pay period, you are eligible for overtime which is paid at 1.5 times your hourly rate. When you work on a Contour Airlines observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour Airlines' observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment. Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status. Contour Airlines understands that some applicants may need reasonable accommodations. Please contact the Human Resources Department at ***************** to discuss any specific needs that you may have. Contour Airlines' rapid growth has created exciting employment opportunities. We invite you to become part of the family. Summary of Essential Duties: Handling incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries. Book applicable air itinerary to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request. Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment. Read, understand, and apply contract bulk rules and restrictions including bulk fares, codeshares, routing requirements, ticketing deadlines, changes, and cancellations. All agents will be called to solve customer related issues and requests; to hold their composure during all situations with customers. Be capable of problem-solving situations with customers self-sufficiently. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show dedication and commitment to always handle telephone calls and passengers whilst carefully following all Contour procedures and regulations to achieve the highest possible quality of reservations and ticketing service. Process miscellaneous requests including seat assignments, SSRs, and email confirmation requests. Process airline schedule changes and inform internal and external customers of changes. Process queues with efficiency and accuracy according to department protocol. Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change. Work within team to achieve performance standards for all brands and air department duties. Provide assistance over the phone for in-house reservation agents and managers. Responsible for assisting Contours employees with all travel needs. i.e., airline, hotel, and rental car accommodations for Charter trips and/or positioning for training. Ability to keep open communication with other team members. Work directly with management on problem solving. Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing on daily basis. Maintain the integrity of the company and our airline partners. Be available to work any shift during business hours including rotating weekends if necessary. Perform other job-related duties as assigned by management. Qualifications Be at least 18 years of age Prior customer service experience and/or call center experience preferred, but not required. Be authorized to work in the United States and able to travel in and out of the United States. Must have a valid driver license and good driving record. Must understand, read, and write English. Ability to read, write, speak, and understand Spanish a plus but not required. Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word. Must also have a basic understanding of similar soft wares Able to type 30 words per minute. Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset. Possess strong leadership and organizational skills. Must ha

Nelson Mazda is looking for a Service Customer Representative to join our team! This position will be responsible for communicating effectively with customers and employees to ensure the best possible guest experience with our team. We are looking for a candidate with a great work ethic, excellent communication skills, and a high level of professionalism. Job Responsibilities: Enhance the customer experience in line with the Nelson Difference. Route calls efficiently to the correct departments and extensions. Schedule service appointments and answer general knowledge service and parts questions. Call outbound service call campaigns in service scheduler. Answer customer chats and texts to aid them with general service and parts questions and scheduling. Complete customer reschedule requests. Coordinate with parts department to ensure parts are in stock for service appointments. Communicate between departments effectively. Utilize all the tools given to you for effective follow up, communication and production. Benefits We Offer: Excellent Health, Dental and Vision Insurance Supplemental Benefits: LT/ST Disability, Cancer, Accident Life 401(k) option with company match up to 6% $1 for $1! Gym Discounts with LifeTime Fitness & Carbon Performance 32 hours of Paid Volunteer Time Off 40 hours of Paid Time Off after 90 days of employment Job Responsibilities: Provide excellent customer service including: Answering incoming calls Taking payments Helping with walk in customers Filling out daily deposit and recon sheet Assisting with filtering calls for the Account Managers Making payment arrangements Reading the notes and entering notes in the system. Printing documents for a customer to sign after a due date change or refinance Helping to verify insurance and handling wrecked vehicle claims We are looking for an individual that demonstrates the following characteristics: Positive attitude Detail oriented Strives for operational excellence Effective listener Has the ability to work independently or with a team *Must be able to work Saturdays Qualifications: Valid driver's license Professional personal appearance Desire to have a positive attitude in a work environment Integrity to hold a high standard of transparency and honesty Ability to work within shifts from 7a-6:30p Monday through Saturday (5 day work week/40 hours) All applicants must be able to demonstrate ability to pass pre-employment screening (includes background check and drug screen) Nelson Automotive Finance is an Equal Opportunity Employer We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Title: Temporary- Call Center Operator (Pool) Institution: Volunteer State Community College The purpose of the Call Center Operator is to provide accurate information to prospective and current students by answering calls that are made to the Office of Advising Call Center. In addition, this individual will make telephone contacts as needed and will manage data collected from students. Job Duties: Answer and make phone calls that are made to the Office of Advising Call Center. Use of available calling software. Other duties as assigned. Minimum Qualifications High school diploma or GED equivalent. Preferred Qualifications Associate's Degree. Knowledge, Skills, and Abilities Data management skills. Knowledge of Microsoft Office applications. Skills in oral and written communication including polite telephone voice. Computer skills including accurate data entry. Interpersonal skills consistent with establishing and maintaining effective working relationships in the center and across campus. Ability to plan and execute daily activities in the Call Center. Ability to adapt to changing work needs and learn new skills quickly and effectively. Organizational skills to manage referral and resource lists. Pay Rate: $14.00 per hour Availability/Closing Date: This posting is not a guarantee of an open position. Applications for temporary part-time positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close yearly on October 31; to maintain your application within the system, you will need to re-apply each year. Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire. Applicants may be subject to a background check.

Liberty FCU, a full-service credit union, is seeking an Account Service Representative/Personal Banker to assist with the daily retail operations and activities of the Liberty Station office, located at 1207 Liberty Pike Franklin, TN. Candidates must possess exceptional service skills, professionalism, confidentiality, multi-tasking and problem-solving skills. Previous credit union or financial institution experience is desired. If applicable, an initial six-eight week training program will be held in Evansville, IN. If you are interested in applying for this position, please click Apply. Duties and Responsibilities: Serve as a primary Account Service Representative Meet with members to determine their banking needs and recommend appropriate accounts. Assist members with enrolling in credit union products and services. Maintain an active knowledge base of credit union account types, services, guidelines, policies, and procedures. Ensure all required account documents are completed accurately. Strive to meet cross sell goals. Assist members with certificates, IRA and HSA accounts. Serve as a Notary Public and Signature Guarantee for credit union transactions. Open and Close safe deposit boxes. Maintain a working knowledge of the credit union's core processing system. Serve as a loan processor. Meet with members to determine their lending needs and recommend appropriate loan type. Maintain an active knowledge base of lending products, guidelines, policies, and procedures. Identify and recommend additional products that meets the member's needs. Ensure all required lending documents are completed accurately. Make follow up outbound calls to members to inquire about lending needs. Strive to support branch lending goals. Serve as back-up Member Service Representative (MSR). Perform various member transactions such as deposits, withdrawals, and loan payments. Ensure transactions are posted efficiently and correctly. Assist in balancing branch cash machines. Ensure cash drawer is in balance daily. Answer member telephone inquiries. Strive to meet MSR cross sell goals and work to support all branch goals and initiatives. Open and close the office on a rotating basis or when necessary. Assist branch office with record keeping of employee absences and training when necessary. Develop a working knowledge of the credit union's data and word processing system. Any other duties assigned by my supervisor or management. Qualifications: Must have a HS diploma or GED and be at least 18 years of age. Must be able to work a flexible schedule and travel to other office locations when needed. Must be able to stand for long periods of time and do some heavy lifting. Must have 1-2 years of cash handling experience. Banking experience is desired. Benefits and Compensation: Paid Holidays Paid Time Off (Vacation, Sick and Personal Days) Medical, Dental and Vision Insurance 401(k) retirement program with matching funds Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance Tuition Reimbursement Program Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.

Ingram Content Group (ICG) is hiring an Inside Sales Representative to contribute to our IngramSpark team. This person will be based in our Lavergne, TN office in the greater Nashville area. In this role, the Inside Sales Representative develops, maintains and grows relationships with existing and potential IngramSpark customers, responding to customers on product information requests and promoting programs and services, and supporting inquiries and acquisition via social media. They develop new accounts through social media acquisition while maintaining and growing sales for existing accounts and building brand awareness on determined social media platforms. The Inside Sales Representative also promotes and sells the company's programs, brands, and services and works with customers regarding Ingram's services and offerings. They work collaboratively across functional areas including customer support, marketing, analytics, and provide market insight to leadership for growth and development of Ingram services. Do you have experience working with publishers? Have a passion for helping publishers be successful? At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram's business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can't wait to meet you! Required Qualifications: High school diploma or GED 2 years sales, retail, customer service or book industry experience Preferred Skills: Experience with Excel Experience using Salesforce or similar CRM Experience cold calling Experience presenting Key Responsibilities: Grows assigned accounts by performing sales activities and creating pipeline of new clients. Contacts identified accounts via social, telephone, and email to achieve growth goals based on business needs and activities. Facilitates the consultation, onboarding, and account demonstrations required for acquiring a new client. Keeps customers informed about new services or products. Provides Ingram with market information and actively participate in the development of new programs and services that meet the needs of the market. Supports the growth of social media presence by way of creating content and supporting incoming clients, while also identifying potential high value potential clients. Works with internal departments and business units to effectively manage and support assigned accounts. Follows-up with leads generated from social media, trade shows, webinars, and Ingram events. Identifies and assists with creation and implementation of campaigns to highlight Ingram services and maximize sales. Works with the Sr Manager, Sales IngramSpark to effectively manage and support the client group. Determines customer needs and effectively communicate customer needs with management. Hiring Salary Range: $21.74/hr - $26.94/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data. Additional Information Perks/Benefits: A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA. 10 vacation days & 10 sick days accrued annually and 3 personal days 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more Wellness program with access to onsite gym and basketball court for associates Encouraged continued education with our tuition reimbursement program Financial and in-kind opportunities to engage with non-profits in your community Company match program for United Way donations Volunteer opportunities and in-kind drives for non-profits throughout the year Take breaks or brainstorm in our game room with ping pong & foosball Casual Dress Code Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EOE-Race/Gender/Veterans/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish