Customer Service Rep
Customer service representative job in Oakland, CA
Temporary Retail Sales Associate
every Saturday - Schedule: 10:30 a.m. - 5:00 p.m.
Salary = $29.91 per hour
Duties and Responsibilities
Greet and welcome visitors; offer helpful directions to a variety of offerings.
Match offerings to the interests and needs of our guests to sell admission and program tickets, memberships, and merchandise through multiple electronic point-of-sale systems.
Offer personalized welcoming experiences that promote belonging and empower participation and connection.
Provide accurate information and answers in a timely manner about exhibitions, programs, facility usage and events to all visitors, document visitor comments and inquiries in appropriate systems
Serve as an advocate for the visitor while simultaneously promoting the welfare of the museum; communicate with a variety of visitors with diverse interests and abilities to ensure a positive museum experience, resolve visitor complaints to the mutual satisfaction of the visitor and the museum
Serve as greeter, event check-in person, ticket-taker, and/or usher at museum-sponsored or private event programs
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Wellness & Member Experience Associate
Customer service representative job in San Francisco, CA
A leading nonprofit organization is seeking a Membership Associate to enhance the member experience at their San Francisco branch. This role involves engaging with members, managing membership accounts, and ensuring a welcoming and inclusive environment. The ideal candidate will have a high school diploma, customer service experience, and availability during various shifts. The position offers a salary range of $18.67 - $22.00 per hour and the chance to impact the community positively.
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Customer Service Sales Representative
Customer service representative job in Santa Rosa, CA
Summary of Responsibilities:
NeilMed Pharmaceuticals, Inc. is looking for an experienced Customer Service Representative to join our team. This role is based in our Santa Rosa, CA office. This is a fantastic opportunity for a customer-oriented, highly motivated individual who is interested in joining the # 1 brand of over-the-counter saline applications for nasal and sinus care in the US and worldwide.
The Customer Service/Inside Sales Representative will maintain a high level of professionalism while providing support for the Company's sales growth through timely and accurate responses to customer orders, requests and inquiries over the phone and via e-mail. The Customer Service/Inside Representative will ensure that orders are entered, tracked, fulfilled and delivered in a timely manner. In addition, the Customer Service/Inside Sales Representative will place outbound sales calls to existing clients and cold call new clients.
Key Responsibilities:
Respond to customer requests and questions regarding service, products and account information
Respond to customers via phone, fax, mail, and e-mail in a timely and courteous manner
Analyze and rectify customer concerns using established procedures and medical device regulations
Provide appropriate technical and/or product-related information
Place outbound sales calls to new and existing clients
Effectively communicate customer issues and concerns to all applicable internal staff members
Document all contacts, actions, and responses in customer database
Organize and maintain file system; files correspondence and other records
Maintain a current working knowledge of products and/or services
Prepare reports and correspondence as needed
Perform other duties as assigned by supervisor
KNOWLEDGE/EDUCATION
Minimum High School or GED diploma. Bachelor's degree preferred.
JOB EXPERIENCE
Minimum 3 years of related experience
Experience in regulated industry preferred
SKILLS/COMPETENCIES
Courteous and professional manner
Excellent customer service skills
Excellent verbal and written communication skills; ability to effectively communicate with people at all levels and from various backgrounds
Proficient on Microsoft Word and Excel
Commitment to excellence and high standards
Strong organizational skills; able to manage priorities and workflow
Ability to work independently and as a member of a team
Ability to understand and follow written and verbal instructions
Accurate attention to detail
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Solid understanding of company products and services
Benefits
Medical, Dental, and Vision
401k
All California Law PTO
50k Life Insurance (paid by NeilMed)
Care Coordinator PRN
Customer service representative job in Pleasanton, CA
/RESPONSIBILITIES
Perform expert leadership skills in the management of staff and coordination of patient care activities. Work collaboratively with all healthcare providers and non-health care providers. Serves as a mentor and role model for all staff. Reports to a Nursing Director or Executive Director.
EDUCATION/EXPERIENCE
Graduation from an accredited school of nursing with current RN licensure in the State of Texas. BSN is required. National certification (e.g., CCRN, RNC, CEN, CNOR, OCN, ANCC, CAN, CPAN, CFRN, etc.) in related fields is required. Three (3) years of recent, full-time hospital or clinic experience are required. Verification of course completion in accordance with all American Heart Association Basic Cardiac Life Support and Health Care Provider guidelines is required. External applicants must have at least two (2) years in an equivalent management capacity.
LICENSURE/CERTIFICATION
A current license from the Board of Nurse Examiners of the State of Texas to practice as a registered nurse is required. Must have a current AHA BLS Healthcare Provider or AHA BLS Instructor Provider card.
Critical Care APP Supervisor
Customer service representative job in Alameda, CA
About the Company
The Critical Care Advanced Practice Provider (CC APP) team at UCSF provides expert care in the adult intensive care units at UCSF Health. The CC APPs are an element of the interdisciplinary critical care team that includes attending physicians, physicians in training, pharmacists, registered nurses, rehabilitation therapists, and UCSF students. The CC APPs provide care in all of the adult intensive care units including Cardiac, Neurologic, Medical, and Surgical intensive care units. These units provide care for patients undergoing cardiac surgery, organ transplantation, thoracic surgery, orthopedic surgery, neurosurgical surgery, general surgery, or patients requiring complex medical management. The CC APP team collaborates with the UCSF School of Nursing and supports the UCSF Surgical and Critical Care Advanced Practice Provider Fellowship. The CC APP group is active in various quality improvement, cost reduction, and professional development projects.
About the Role
The adult Critical Care Advanced Practice Provider Supervisor supervises, coordinates, and administers the practice of advanced practice professionals (APP), including nurse practitioners and physician assistants. Ensures quality of care and serves as a role model, expert clinician, and mentor. Assists with the administration and management of personnel, fiscal, and material resources. The adult Critical Care Advanced Practice Provider Supervisor provides leadership to advanced practice providers in adult critical care and supports the adult Critical Care Advanced Practice Provider Manager. The primary managerial responsibility of the supervisor is to provide professional support in the Critical Care APP department. The primary clinical responsibility is to provide expert level critical care clinical services to patients and families in the adult intensive care units at UCSF Health.
Responsibilities
Administrative
Staff Development
Education
Leadership
The primary responsibility of the adult Critical Care Advanced Practice Provider Supervisor is the direct application of expertise in the adult intensive care units at UCSF Health within the divisions of Critical Care Medicine. The individual will assume full responsibility for adult Critical Care APP clinical services in the absence of the manager. Receives predetermined work assignments that are subject to a moderate level of control and review.
Qualifications
Min 1 year experience in a supervisor, or leadership role.
4-6 years of recent experience as a nurse practitioner or physician assistant in adult critical care.
Responsible for understanding and communicating an advanced knowledge of national, state, and local educational and legislative issues affecting advanced practice providers.
Demonstrated knowledge of state and national regulatory requirements.
Ability to gather clinical information, develop differential diagnoses, and create problem lists independently.
Competent to direct patient management and lead care team.
Demonstrated ability to effectively supervise a team and to manage the complex workflow and competing priorities involved with providing quality care as an Advanced Practitioner.
Solid knowledge of the clinical and operational issues for nurse practitioners performing advanced-practice nursing within departments and specialty areas, including evaluation, testing, diagnosis, and treatment, as well as patient-care concepts, policies, outcomes measurement, quality standards, ethics issues, quality improvement, and continuing staff education and professional development.
Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document staff issues and performance, and to participate in decision-making on human resources matters.
Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.
Advanced interpersonal skills for effective collaborations with all levels of clinical staff and management, consultants, researchers, and outside agencies.
Strong written and verbal communication skills with the ability to train and mentor subordinates, convey complex clinical and technical information in a clear and concise manner, and to prepare and present a variety of reports, documentation, analyses, and project proposals.
Required Skills
Related healthcare management or Nurse Practitioner III or Senior Physician Assistant experience in a highly matrixed healthcare organization.
Knowledge of clinical and administrative software and specialized applications and data management systems used by advanced practice providers in providing advanced-practice care, research, documentation, and employee supervision.
Preferred Skills
For PA candidates: Completion of a recognized graduate master's degree program as a physician assistant.
Doctorate Degree.
Pay range and compensation package
The salary range for this position is $138,400 - $335,800 (Annual Rate). The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: *****************************************************************************
Equal Opportunity Statement
UCSF Health requires all Advanced Health Practitioners (APP) to be credentialed through OMAG to practice and be privileged through CIDP to function in their clinical role. This applies to both adult and pediatric APPs in the inpatient and outpatient clinical settings at all UCSF Health sites and affiliates. Credentialing, health plan enrollment, and approval of privileges must be completed prior to the first working day. Inability to comply with the requirements of OMAG/CIDP AT ALL TIMES will result in either, a LOA or suspension of privileges designation.
Call Center Representative (Customer Service)
Customer service representative job in Santa Rosa, CA
THE ROLE Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO: * Answers telephone or greets customers at counter.
* Provides information about collections, rates, billing, and account status promptly and correctly.
* Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
* Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
* Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
* Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
* Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
* Six months related experience and/or training.
* Computer programs, including Microsoft Office suite of applications.
* High school diploma or GED required.
* Bachelor's degree preferred.
Skill and/or Ability to:
* Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
* Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
* Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
* Demonstrates ability to use computers and technology capabilities.
* Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
* Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
* Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
* Effectively and productively engages with others and establishes trust, credibility, and confidence.
* Promotes collaboration and assists others with their initiatives and efforts.
* Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
* Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.
* Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.
RECOLOGY OFFERS:
* An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
* The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper.
* A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
* An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
* Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.
RECOLOGY BENEFITS MAY INCLUDE:
* Paid time off and paid holidays.
* Health and wellness benefits including medical, dental, and vision.
* Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
* Annual wellness incentives.
* Employee Assistance Program (EAP).
* Educational assistance.
* Commuting benefits.
* Employee referral program.
SUPPLEMENTAL INFORMATION
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
Customer Success Expert
Customer service representative job in San Francisco, CA
Why us?
You will be part of a team that believes that believes in employees success! They are a dynamic, fast growing company with great opportunities and an employee focused company culture. Join this fantastic team today and make a difference in your life and the lives of those around you!
They are an equal opportunity employer and value diversity at our company.
Job Description
Your responsibilities:
Planning and scheduling client meetings
Taking care of any client requests in a timely manner
Participating in client calls and site visits
Maintaining notes from each client interaction
Generating reports and presentations
Qualifications
We'd love to hear from you, if:
You have 2 years of experience in a professional services environment
You have 1-2 year sales experience selling solutions or consultative sales and customer service
Education Qualification: Bachelors Degree
Work Authorization: US Citizen / Green Card Holder
Additional Information
All your information will be kept confidential according to EEO guidelines.
Inbound Sales Representative
Customer service representative job in Novato, CA
Inbound Sales Representatives are a critical part of the team at DriveSavers who help communicate with individuals who have experienced data loss, by walking them through the process in order to understand the complexities of recovering data from damaged devices and building value in the services that we provide.
We're looking for effective communicators with a passion for both written and verbal communication as well as individuals who are seeking job satisfaction knowing you're helping people restore memories they thought may have been lost forever.
Experience and Education
2-4 years sales experience, Associate/Bachelor Degree or equivalent work experience
Required Skills and Experience
Excellent interpersonal, organizational, and communication skills
Phone sales skills
Great customer service skills
Strong attention to detail
Able to work independently as well as part of a team
Able to analyze and evaluate customer needs
Able to prioritize and meet deadlines in a fast-paced environment
Must have passion for staying ahead of current and future technologies
Job Duties Include
Receiving inbound calls pre-service, service, and post-service
Outbound call follow-up
Working directly with data recovery engineers to report engineers' findings
Answering questions about the technical process of data recovery and associated pricing
If you have some of the qualifications but not all, please tell us why you think you should be considered.
Benefits
Competitive Salary
Monthly Bonuses
401K Retirement Plan
Medical Insurance
Dental and Vision Plan
Ongoing Training
Paid Holidays
Maternity/Paternity Leave
Events and Celebrations
Subsidized Stocked Refrigerator
Friendly Workspace
Green Business
From Employees on Glassdoor
Fun work environment, rewarding knowing that we get irreplaceable data back for customers.
Amazing work environment. Excellent incentives that encourage us all.
Friendly, inviting, and supportive work environment.
Great training, room for growth.
Engaging and manageable workload.
Each day brings new challenges with new and older technology.
Snacks and beverages are stocked regularly.
You feel valued as an employee. Comfortable work environment and strong incentives.
Drawings for various concerts, regular season and championship playoff (NHL, NFL, MLB, NBA) tickets, and other cool attractions are commonplace.
It's been great to work as an individual to make a difference to customers and work next to others with that same goal.
Small business with a work environment that feels like a family, while also being known as the leader in data recovery.
Auto-ApplyCustomer Risk Strategy
Customer service representative job in San Francisco, CA
For companies building financial technology and transforming the financial services space, the biggest bottleneck to their growth and innovation is often the underlying banks and infrastructure stack they rely on. We have spent our careers founding and scaling companies like Plaid, Square, Meta, Blend, and Affirm, and have seen this problem firsthand - builders and developers needing to partner with traditional banks, and creating API and abstraction layers over the patchwork that is the bank, its core, and many other vendors. All of this results in a complex (and often expensive) banking supply chain involving a user, fintech, BaaS middleware provider, bank, core and the Federal Reserve.
At Column, we set out to simplify and fix this. We are a bank and a software company built from the ground up, offering builders and developers technology-forward banking solutions that cut out the hundreds of vendors, middleware providers, and abstraction layers. This means a safer, more transparent, and less costly banking supply chain. Come build with us!
The opportunity
We're looking for an all-around business athlete to join our Customer Risk Strategy team! You don't need to be an expert in banking or risk on day one - we are seeking a candidate who is excited about disrupting financial services and willing to utilize their highly strategic, operational, and product-oriented mindset to help drive continuous improvements across our existing operations. Your work will help Column deepen its relationships with its fintech partners by effectively managing our forward-thinking, strategic, and highly efficient risk programs (a critical differentiator for Column!) to ensure we scale safely. This is a unique entry point into the world of risk at a high-growth fintech company, where you'll gain skills and experience that few others can offer.
This role is a great fit for someone excited to blend strategic problem-solving with hands-on execution. While part of your work will focus on crucial operational aspects of managing risk (oversight and monitoring of our fintech partners), every project you lead will directly influence our ability to grow Column's business relationships so they remain strong and resilient.
This role will report directly to our Head of Regulatory Affairs and will partner closely with leaders across engineering, business, legal, compliance, operations, and go-to-market teams. This role is based in-person at our Presidio office in San Francisco (3-4 days/week).
What you'll do
Manage oversight of Column's Fintech Partners: Ensure effective ongoing oversight processes by reviewing key program metrics to identify trends, outliers or key risk indicators that require further investigation.
Support evaluation of partnership expansions. As Column's relationships with its Fintech Partners grow and expand, you will be responsible for working with our business team to manage these expansions, working closely with internal SMEs to evaluate and document key risk and compliance considerations.
Design and implement new processes: Maintain a growth mindset by helping members of the Column's risk and compliance organization identify and develop potential process improvements as the our partnership activities continue to expand.
Drive development of key metrics and reporting: Work closely with the Column's senior leadership team on developing new metrics and providing periodic reporting on Column's partnership activities to executive management and the Board of Directors.
What you'll need to be successful
2-3 years of experience in high-growth environment, including management consulting, financial regulatory agency, financial services and/or fintech company
Ability to jump into new situations, with a willingness to learn quickly and help solve problems
Hyper-organized approach to project management, including coordinating efforts across multiple teams; comfort juggling multiple projects and priorities is critical
Scrappy, roll-up-your-sleeves attitude - we thrive because we work harder, are more creative, and have zero ego when it comes to getting our hands dirty to build a business
Attention to detail and a commitment to accuracy
Familiarity with the banking and fintech industries is preferred, but not required - an interest in becoming an expert in finance, risk, compliance, and technology, however, is a must
Excitement about working in a fast-paced, deeply cross-functional space
What you'll get from us:
🏥 Comprehensive health, dental, and vision plans, including options that are 100% covered by Column for you and 100% covered for your dependents!
🐣 Comprehensive family planning and fertility benefits via partnership with Carrot, including reimbursement of up to $20,000 in qualified expenses
🏡 Up to $2,000 (post-tax) monthly rent subsidy for employees living within 2 miles of Column's office
💳 FSA and HSA account options to enable use of pre-tax money for medical and dependent care expenses
📈 401k plan, including self-directed brokerage options
🌴 Flexible time-off policy - take the time off that you want and need to relax and recharge
👶 100% paid parental leave, including 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers
😇 Up to $4,500 in annual reimbursements for backup childcare
🍽️ Catered lunches and dinners for SF employees
🚆 Commuter benefits, including paid transportation to-and-from the office
🎉 Regular team building events, including annual offsite
Pay transparency:
Compensation packages at Column include base salary, equity, and benefits. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.
The annual base salary range for this role is $115,000 - $130,000 + equity.
We look forward to hearing from you
Column is committed to working with the best and brightest people from the broadest talent pool possible. We value bringing together a team with different perspectives, educational backgrounds, and life experiences, and believe a diversity of ideas is what allows us to develop the best solutions. All qualified individuals are encouraged to apply.
If you need assistance or a reasonable accommodation during the application and recruiting process, please reach out to accommodations@column.com.
We participate in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here.
Auto-ApplyCustomer Service Reps / Associate / Specialist
Customer service representative job in San Francisco, CA
Job Responsibilities
Are you dependable?
Are you looking for more?
If you answered yes then Pharmacyclics is looking for you!
We are an industry-leading and continuously growing company, and the right individual can grow with us! We're looking to add enthusiastic Customer Service Reps / Associate / Specialist for full-time and part-time positions immediately! We're seeking empathetic individuals who can support management and also interact with our vendors & customers while providing and maintaining quality, “best-in-class” customer service.
We offer a competitive compensation and benefits package including health, dental, vision, life insurance, paid time off and 401k. When you join Pharmacyclics as a Customer Service Rep, you will have the opportunity to make a difference in the life of customers.
Essential Duties:
Process orders, forms, applications, and requests.
Keep records of customer interactions, transactions, comments and complaints.
Communicate with customers and vendors through various channels.
Respond promptly to customer inquiries and provide feedback on the efficiency of the customer service process.
Acknowledge and resolve customer complaints.
Ensure customer satisfaction and provide exceptional customer support.
Salary: $18.50 to $22.00 /hour. Based on Performance and Experience.
Apply today for an opportunity to be a part of a great team with an innovative company!
***NB: Candidates applying should send a resume to our HR desk ***[email protected]*** and we will get back in touch ASAP!
Skills Required
Requirements:
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Ability to multi-task, prioritize, and manage time effectively.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to meet required goals and quotas.
Positive and service-oriented attitude.
Part-Time Customer Liaison (on-site)
Customer service representative job in Mill Valley, CA
Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.'
Job Description
The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom.
What We Offer:
California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:
Health insurance - Medical, Dental, and Vision
PTO days, floating holidays, paid holidays, and sick days
401K retirement plan with company match
40 hours/week with overtime potential
Grow your career with us - many promotional opportunities are available
Franchises are independently owned and operated and may offer different benefits.
Located in Showroom in Mill Valley
Pay rate: $22/hour
Schedule: (Part-time) 32 hours a week. Wednesday-Saturday from 9:30am-6pm
.
Duties and Responsibilities:
Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants.
Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.
Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.
Based on business size may handle accounts receivable tasks
Qualifications
1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment
Associates Degree related to business administration / accounting from an accredited college or university preferred
Calendar management / regional scheduling experience preferred
Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
Detail oriented, organized and time management skills
Ability to provide an exceptional client experience aligned to the company values
Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)
Additional Information
Find us on
Facebook
,
YouTube
, and
Instagram
#CA379
We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.
Part-Time Customer Liaison (on-site)
Customer service representative job in Mill Valley, CA
Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.'
Job Description
The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom.
What We Offer:
California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:
Health insurance - Medical, Dental, and Vision
PTO days, floating holidays, paid holidays, and sick days
401K retirement plan with company match
40 hours/week with overtime potential
Grow your career with us - many promotional opportunities are available
Franchises are independently owned and operated and may offer different benefits.
Located in Showroom in Mill Valley
Pay rate: $22/hour
Schedule: (Part-time) 32 hours a week. Wednesday-Saturday from 9:30am-6pm
.
Duties and Responsibilities:
Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants.
Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.
Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.
Based on business size may handle accounts receivable tasks
Qualifications
1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment
Associates Degree related to business administration / accounting from an accredited college or university preferred
Calendar management / regional scheduling experience preferred
Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
Detail oriented, organized and time management skills
Ability to provide an exceptional client experience aligned to the company values
Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)
Additional Information
Find us on Facebook, YouTube, and Instagram
#CA379
We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.
Temporary Reservation Agent
Customer service representative job in San Francisco, CA
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit **************************
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
What is in it for you:
Discounted Hotel Rooms and Food & Beverage rates to employees at our sister properties around the globe.
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Diversity, Equity and Inclusion, Sustainability and WATCH
Job Description
Consistently offer professional, friendly and engaging service
Book and enter room reservation requests using the Property Management System
Enter and/or Update group lists as required, while ensuring accuracy
VIP reach-out to guests booking high-rated suites
Manage Reservations inbox and in-house reservation requests from Sales, Convention Services and Executive Office
Update reservations ensuring a flawless check in and check out process, including acquiring deposits when needed and set up of billing instructions
Present up-sell opportunities and recommend hotel facilities, based on guest interests
Liaise with Sales and other departments as required
Answer telephone and email inquiries in a timely manner
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications
Previous customer related experience required
Knowledge of Opera an asset
Previous Property Manager System experience preferred
Computer literate in Microsoft Office applications required; notably Outlook, Word and Excel
Must be able to type 50 words per minute
Strong attention to detail
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs; remaining calm & courteous at all times
Physical Aspects of Position (include but are not limited to):
Frequent sitting throughout shift
Occasional kneeling, pushing, pulling, lifting, walking and standing
Occasional ascending or descending ladders, stairs and ramps
Additional Information
Hourly Rate: $35.06
Visa: Must be able to provide proof of eligibility to work in the United States
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D
Reservations Agent
Customer service representative job in San Francisco, CA
Property Description
Join the team at Hotel Zephyr - Fisherman's Wharf, located in the heart of San Francisco's iconic waterfront! As a unique and vibrant hotel, we are seeking enthusiastic and motivated individuals to be part of our team. With our innovative and playful nautical-themed decor, Hotel Zephyr offers an exciting and dynamic work environment. As an employee, you will have the opportunity to provide exceptional service to our guests and create memorable experiences. With Fisherman's Wharf as our backyard, you will have access to the city's top attractions and a bustling, energetic atmosphere. Join us and be part of a team that values teamwork, creativity, and a commitment to excellence in hospitality. Apply now and embark on a rewarding career at Hotel Zephyr - Fisherman's Wharf!
Overview
We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today!
Qualifications
High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Excellent organizational skills and attention to detail
Basic computer skills and experience with reservation software
Ability to work flexible hours, including weekends and holidays
Positive attitude and willingness to learn and grow in the role
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Salary Range USD $30.54 - USD $31.73 /Hr.
Auto-ApplyCustomer Service at The Corner Nail Bar
Customer service representative job in Oakland, CA
Job Description
We are looking for a part-time or full time position for a receptionist at a Nail Bar who can speaks Vietnamese to join our team. Please don't apply if you can not speak Vietnamese.
Candidate must:
Be reliable and well organized
Have strong work ethic
Be reliable and professional
Excellent customer service skills
Positive attitude
Ability to multi-task in a busy environment
Possess basic computer skills
Detail-oriented
Hard working
Responsibilities (but are not limited to) :
Answering the phone and scheduling appointments
Greet clients
Processing payments and gift voucher
Salon opening or closing duties
Keep reception area tidy, clean, and organized
Recommend treatments/services to clients and up sell services
Provide assistance and support to owners and technicians
Maintain beverage area clean and restocked
Maintain wait area and other common area clean
Help with inventory and restocking supplies
Language:
Vietnamese (Required)
Benefit:
Flexible schedule
Job Types: Full-time, Part-time
Pay: $14.14 - $15.00 per hour
COVID-19 considerations:
All customers are required to wear a mask and temperature checked at check in
Private Client Experience Specialist - San Francisco, CA
Customer service representative job in San Francisco, CA
Are you ready to join a team that is redefining client experience excellence? Join JPMorgan Private Client as a Client Experience Specialist to support a team that is dedicated to delivering unparalleled service. As a Client Experience Specialist in the Firm's Consumer and Community Banking's division, you will be instrumental in delivering a high-touch client experience. In this role, you'll partner with our Relationship Managers to deliver on the JPMorgan Private Client value proposition by assisting clients with their banking needs, identifying opportunities to deepen client relationships, and supporting clients while obtaining loans. If you're passionate about delivering exceptional service while building relationships, come join our team.
Job Responsibilities
Provide clients with white glove service by delivering a seamless client onboarding experience, owning inquiries from start to finish and completing servicing requests as needed.
Support Relationship Managers in deepening client relationships by taking client inquiry calls, assisting with analyzing client's banking relationship and conducting business calls with Relationship Managers.
Develop expertise in deposit products to assist clients with day-to-day banking needs including identifying banking solutions for clients, preparing deposit sales presentations and knowing and verifying the identity of clients.
Manage the lending process by completing with loan application with clients, quoting rates, or sending pre-approval letters.
Assist Relationship Managers with marketing activities such as sending JPMorgan approved client gifts, coordinating open houses or inviting clients to events.
Leverage product knowledge and utilize every interaction to uncovering opportunities for deepening client wallet share and raising to the aligned Relationship Manager
Required Qualifications, Capabilities, and Skills
A minimum of two years of financial services experience.
Demonstrated experience delivering exceptional client service to an affluent client base.
Preferred Qualifications, Capabilities, and Skills
A bachelor's degree
Experience cultivating relationships through delivering Deposit Banking, Home or Business lending needs.
FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.
This role is eligible to participate in an incentive compensation plan that is paid on an annual basis. More details about total compensation and benefits will be provided during the hiring process .
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: *********************************************************************
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Base Pay/Salary
San Francisco,CA $38.46 - $57.69 / hour
JPMorgan Private Client - Client Experience Specialist Manager
Customer service representative job in San Francisco, CA
Are you ready to lead a team towards redefining client experience excellence? Join JPMorgan Private Client as a Client Experience Manager and take charge of a group of Specialists dedicated to delivering unparalleled service.
As the Client Experience Manager within JPMorgan Private Client, you'll direct a team of Specialists who are instrumental in helping our clients explore the full financial possibilities their wealth creates. You will coach and develop a high performing team that is able to act as an extension of our Relationship Manager team, provide exceptional service to our clients, and assist with servicing needs.
Job Responsibilities
Manage a team of Client Experience Specialists by providing oversight of day to day activities, ensuring the team's adherence to operating policies and procedures, and legal and compliance regulations, while independently resolving escalations.
Provide ongoing coaching and mentoring to team members, fostering their professional growth and development through feedback, goal-setting, and skill building opportunities.
Work with your Regional Managing Director to manage team capability by aligning Client Experience Specialist team members to Relationship Manager, and solicit feedback to identify development opportunities.
Utilize product and process knowledge to coach team members and quickly resolve client escalations.
Build a strong network of collaborative partnership across the Firm.
Execute on business initiatives by creating and including developing and delivering executive and external reporting and other communications.
Make informed business decisions using your independent judgement, skill set, and subject matter expertise, in combination with documented policies and procedures.
Responsible for recruiting, interviewing and making hiring decisions for the team.
Required Qualifications, Capabilities, and Skills
Five or more years of financial services experience.
Demonstrated experience delivering exceptional client service to an affluent client base.
Preferred Qualifications, Capabilities, and Skills
A bachelor's degree
Two years' experience leading a team focused on cultivating relationships through delivering Deposit Banking, Home or Business lending needs.
This position is subject to Section 19 of the Federal Deposit Insurance Act (FDIA). Employment is contingent upon a review of criminal conviction history.
This role is eligible to participate in an incentive compensation plan that is paid on an annual basis. More details about total compensation and benefits will be provided during the hiring process
.
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: *********************************************************************
Auto-ApplyReservationist
Customer service representative job in San Francisco, CA
Job DescriptionBenefits:
401(k)
Dental insurance
Employee discounts
Free food & snacks
Opportunity for advancement
Vision insurance
The Reservationist is the first point of contact for our guests and plays a key role in creating a seamless dining experience. This role is responsible for managing all incoming reservations, coordinating with the host team, and ensuring accuracy and professionalism in every interaction. The ideal candidate is friendly, detail-oriented, and able to thrive in a fast-paced, high-volume restaurant environment.
Key Responsibilities
Answer and manage incoming calls, emails, and online reservation requests promptly and professionally.
Accurately record reservations in the restaurants booking system, ensuring guest details and preferences are properly noted.
Confirm, modify, and cancel reservations as needed, following restaurant policies.
Communicate effectively with hosts/hostesses and management to optimize table seating and flow of service.
Monitor reservation patterns, waitlists, and walk-ins to maximize occupancy and revenue.
Handle special requests (celebrations, dietary restrictions, large parties) and relay information to service teams.
Provide guests with accurate information about menus, hours, policies, promotions, and events.
Anticipate and resolve guest concerns or scheduling conflicts with professionalism.
Support the front-of-house team during peak hours as needed.
Qualifications
Prior experience in a restaurant, hospitality, or customer service role preferred.
Strong communication and interpersonal skills with a warm, welcoming phone manner.
Excellent organizational skills with the ability to multitask in a busy environment.
Familiarity with restaurant reservation software (e.g., OpenTable, Resy, SevenRooms) is a plus.
Professional appearance and demeanor.
Flexible schedule, including evenings, weekends, and holidays.
Physical Requirements
Ability to remain seated and manage phones/computers for extended periods.
Occasional light lifting (up to 20 lbs).
Reservations Agent
Customer service representative job in Yountville, CA
RESERVATIONS AGENT
Yountville, CA
Laying in the heart of Napa Valley, Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!
JOB SUMMARY:
The Reservations Agent is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Estate Yountville standards. They are also responsible for participating in the monthly Rooms Merchandising meeting.
ESSENTIAL JOB RESPONSIBILITIES:
Approach all encounters with guests and employees in a friendly service oriented manner.
Maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Answer all incoming calls promptly in a friendly efficient and courteous manner.
Be able to answer guest inquiries about hotel services facilities and hours of operation.
Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.
Communicate and work closely with the Sales Department concerning group bookings.
Continually update Central Reservations on rates and availability maintain availability calendar and communicate all relevant information to the operations staff.
Maintain accurate files and reports.
Handle all special reservations to include V.I.P. reservations packages and discounts.
Compile and input all necessary information for the required Rooms Merchandising meetings.
Promptly efficiently and accurately book and block rooms using hotel guidelines for Group Rooming Lists and Booking Agreements.
Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.
Employees must at all times be friendly helpful and courteous to guests managers and all their fellow employees.
Complete forecasts as required by management.
Monitor daily sales activity and alert Guest Services Manager of sold out nights group ceiling status and possible problem situations.
Perform any other duties as requested by management.
Attend meetings as required by management.
Be able to perform all duties of Guest Services Agent and assist as needed at front desk.
REQUIRED QUALIFICATIONS:
College course work in related field helpful.
Experience in a hotel or a related field required.
High School diploma or equivalent required.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high-pressure situations.
Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Must maintain composure and objectivity while under pressure.
Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans)
************************************
JPMorgan Private Client - Client Experience Specialist Manager
Customer service representative job in San Francisco, CA
Are you ready to lead a team towards redefining client experience excellence? Join JPMorgan Private Client as a Client Experience Manager and take charge of a group of Specialists dedicated to delivering unparalleled service.
As the Client Experience Manager within JPMorgan Private Client, you'll direct a team of Specialists who are instrumental in helping our clients explore the full financial possibilities their wealth creates. You will coach and develop a high performing team that is able to act as an extension of our Relationship Manager team, provide exceptional service to our clients, and assist with servicing needs.
Job Responsibilities
Manage a team of Client Experience Specialists by providing oversight of day to day activities, ensuring the team's adherence to operating policies and procedures, and legal and compliance regulations, while independently resolving escalations.
Provide ongoing coaching and mentoring to team members, fostering their professional growth and development through feedback, goal-setting, and skill building opportunities.
Work with your Regional Managing Director to manage team capability by aligning Client Experience Specialist team members to Relationship Manager, and solicit feedback to identify development opportunities.
Utilize product and process knowledge to coach team members and quickly resolve client escalations.
Build a strong network of collaborative partnership across the Firm.
Execute on business initiatives by creating and including developing and delivering executive and external reporting and other communications.
Make informed business decisions using your independent judgement, skill set, and subject matter expertise, in combination with documented policies and procedures.
Responsible for recruiting, interviewing and making hiring decisions for the team.
Required Qualifications, Capabilities, and Skills
Five or more years of financial services experience.
Demonstrated experience delivering exceptional client service to an affluent client base.
Preferred Qualifications, Capabilities, and Skills
A bachelor's degree
Two years' experience leading a team focused on cultivating relationships through delivering Deposit Banking, Home or Business lending needs.
This position is subject to Section 19 of the Federal Deposit Insurance Act (FDIA). Employment is contingent upon a review of criminal conviction history.
This role is eligible to participate in an incentive compensation plan that is paid on an annual basis. More details about total compensation and benefits will be provided during the hiring process
.
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: *********************************************************************
Auto-Apply