Post job

Customer service representative jobs in Peoria, IL

- 353 jobs
All
Customer Service Representative
Guest Service Representative
Inside Sales Representative
Customer Service Specialist
Customer Service Advisor
Customer Service Liaison
Carry Out Clerk
Customer Care Specialist
Finance Service Representative
  • Store Customer Service Specialist

    Sherwin-Williams 4.5company rating

    Customer service representative job in Princeton, IL

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. The individual selected for this role will be expected to work at Store #3063 located at: 623 S Main St, Princeton, IL 61356. This is a part time position and the starting pay rate is $17.50/hr. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: ****************************** Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at ***************************** Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish #SHWSales
    $17.5 hourly Auto-Apply 3d ago
  • Customer Service Representative (Part-Time)

    Dayton Freight 4.6company rating

    Customer service representative job in East Peoria, IL

    Shift Available: 8:00 AM - 1:00 PM | Monday - Friday * Stable and growing organization * Competitive weekly pay * Quick advancement * Customized training program * Professional, positive and people-centered work environment * Modern facilities Responsibilities Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. * Assist the Service Center Manager * Take and deliver messages for the Service Center Manager and Account Managers * Provide assistance to Drivers * Prepare bills of lading and delivery receipts * Maintain excellent communication with external and internal customers as well as interline companies May be asked to assist with: * Payroll * Data entry * Freight reports * Driver collect reports * Billing and filling Qualifications * Skillful in Microsoft Office Programs * Excellent keyboarding skills * Has worked in a fast paced environment and has excellent attention to detail * Experience with handling a high volume of phone calls * Exceptional communication and customer service skills Benefits * Stable and growing organization * Competitive weekly pay * Quick advancement * Customized training program * Professional, positive and people-centered work environment * Modern facilities Shift Available: 8:00 AM - 1:00 PM | Monday - Friday Starting Pay: $18.00/hour. Pay does vary depending on relevant industry experience.
    $18 hourly Auto-Apply 60d+ ago
  • Customer Service Representative

    Blackhawk Industrial Operating Co 4.1company rating

    Customer service representative job in Peoria, IL

    is located onsite in Peoria, IL*** WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings. We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE. SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors Responsible for promoting culture of safety Respond appropriately and in a timely manner to all customer and Account Manager incoming communications. Analyze and assess customer needs completely and accurately with efficiency. Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines. Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders. Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders. Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue. Develop a detailed working knowledge of BlackHawk policies, procedures and practices. Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems. Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems. Perform other duties as assigned QUALIFICATIONS: Excellent written and verbal communications skills utilizing phone, email and instant message. Excellent critical thinking skills to analyze and solve problems. Diligent and detail oriented. Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines. Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user. Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.) Experience in industrial field, B2B sales and customer service. SUPERVISORY RESPONSIBILITIES: No direct supervisory responsibility. EDUCATION and/or EXPERIENCE: High school diploma or equivalent required. Minimum 1 year previous experience in customer service or inside sales preferred. Experience in cutting tools, abrasives and MRO areas preferred. Experience with Microsoft office suite required. CERTIFICATES, LICENSES, REGISTRATIONS: None required WORK ENVIRONMENT: Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment. Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision. PPE REQUIRED: Wrist rest for keyboard and mouse pad BENEFITS: Health Insurance BCBS of OK HDHP HSA with Employer match (must meet criteria) Dental and Vision Insurance 401K Plan and Company Match FSA (Full FSA, Limited FSA, and Dependent FSA) Company paid Long Term and Short-Term Disability Company paid basic Life Insurance and AD&D/ Supplemental life and AD&D/Dependent life Ancillary Critical Illness Insurance (Wellness Rider Included) Ancillary Accident Insurance (Wellness Rider Included) Ancillary Hospital Indemnity Employee Assistance Program (EAP) - Includes concierge services and travel assistance. Paid Time Off Holiday Paid Time Off Gym Reimbursement Quarterly Wellness challenge with a chance to will money or prizes Tuition Reimbursement - after 1 year of employment *BlackHawk Industrial is an Equal Opportunity Employer **As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
    $29k-37k yearly est. Auto-Apply 9d ago
  • Customer Service Representative

    Collabera 4.5company rating

    Customer service representative job in Peoria, IL

    Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Candidate Responsibilities: The candidate will be a key member of the media management team. This job function will enable our dealers, customers and internal personnel to order or download marketing and product support media. This position will be responsible for ensuring the accurate loading of marketing and product support media to the Caterpillar Media Management Center (CMIC). This will require providing training, correcting errors in records, collaborating with the media team, media owners and print supplier. This candidate will need to generate reports, conduct internal audits, provide media numbers to media owners add new users to systems and generate communications announcing new media twice a month. The vision of this position is to understand the foundational components of media management to prepare for a more advanced role on the team. As the candidate develops in this role, they will be involved in setting strategy and processes to assist in the transformation for expanded digital deliveries. Candidates must be proactive and forward thinking and be able to work in a team environment. A key ability is being able to follow standard processes with an attention to detail to ensure enterprise compliance. Qualifications REQUIRED: • Associate's Degree Minimum of five years work experience HIGHLY DESIRED: Four year university degree Enable internal processes to allow for timely and accurate delivery of media via various delivery methods. Provide accurate data and reports, to deliver innovative solutions. • Our first line of support to our global business partners for all media related inquires. Typical Day: • A typical day in this role will vary based on priorities of our dealers, suppliers, management and business partners. The ultimate goal is to ensure we have provided the right media, in the appropriate language in the desired format to our dealers to enable customer success. Technical Skills: Proficient in MS Office products (Excel, Word, etc) Basic understanding of database functionality Intermediate knowledge of various file structures (i.e., PDF, JPEG, GIF, etc) HIGHLY DESIRED: Knowledge of Caterpillar product line Soft Skills: Highly organized Self starter Analytical Detail oriented Quick learner Team player Flexibility/Adaptability Additional Information To know more about the position, please contact: Jeff Demaala ************
    $30k-37k yearly est. 21h ago
  • Customer Service Representative

    Chestnut Health Systems 4.2company rating

    Customer service representative job in Bloomington, IL

    Excellent opportunity for an experienced Customer Service Representative who has compassion for those needing help, who takes professional satisfaction in supporting co-workers, and who thrives in an environment that involves a variety of tasks. Our Bloomington IL. location seeks a part-time Customer Service Representative. Position may require some weekend and evening hours. Responsibilities Deliver exceptional customer service by adhering to Chestnut's behavioral standards and promoting its culture of service excellence. Greet customers, provide directions, answer phone calls, and route calls appropriately. Conduct patient interviews in person or by phone to collect demographic, financial, and other necessary information for billing and payer plan establishment. Assist patients with fee-related inquiries, collect financial information, and copy identification and insurance cards to establish service fees. Maintain knowledge of Chestnut's emergency procedures, monitor lobby/building occupancy, ensure client and visitor safety, and complete Incident Reports as needed. Schedule appointments based on medical needs, gather medical concern information, determine need for nurse triage per red flag protocols, and coordinate triage when necessary. Check patients in and out following department protocols. Review EMR for follow-up appointments, update necessary information, and ensure completion of mandatory documentation, including consents, disclosures, and patient signatures. Verify payer eligibility through approved websites/software for each appointment and update the EMR accordingly. Receive and record payments according to prescribed procedures. Scan and attach documents to the patient EMR and provide backup to medical records staff. Participate in team, staff, QI, and development meetings, applying gained knowledge as appropriate. Operate office equipment, including copiers, printers, scanners, and fax machines. Maintain a clean, organized, and orderly work area. Collaborate with team members, providing backup support as needed. Promote the recovery model by demonstrating respect and courtesy to create a safe, welcoming environment. Promote Chestnut's culture of customer service excellence through the adherence to Chestnut's behavioral standards for customer service. Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including but not limited to, financial and client/patient information. Perform other duties as assigned. Qualifications High school diploma or equivalent. Strong customer service background. Excellent telephone skills. Knowledge of insurance policies and experience using an electronic health record with scheduling software desired. General knowledge of standard office procedures and use of office equipment. Good interpersonal and organizational skills, attention to detail, and discretion in handling confidential information. Demonstrated ability to communicate clearly and professionally with a diverse population. Ability to manage multiple tasks. Basic keyboarding skills. Experience using MS products. Ability to commute among locations to perform assigned duties. Valid driver's license, private auto insurance. Must be insurable. Are you intrigued by this job but don't meet every single requirement? Research shows that women and people of color are less likely to apply for jobs when that's the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! You might be just the right candidate for another role. We'd love to explore the possibilities with you! EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience. The anticipated starting pay for new hires for this position is between $16.00 - $17.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. check out our benefits here!
    $16-17 hourly Auto-Apply 60d+ ago
  • Customer Service Rep

    Carsonvalleyhealth

    Customer service representative job in Peoria, IL

    Offering $15 to $20 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $15-20 hourly 1d ago
  • Customer Service Rep

    TCH Group, LLC 2.9company rating

    Customer service representative job in Peoria, IL

    Offering $15 to $20 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $15-20 hourly 1d ago
  • Customer Service Representative - Peoria, IL

    Kedia Corporation

    Customer service representative job in Peoria, IL

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $29k-37k yearly est. 21h ago
  • Guest Service Representative

    Hawkeye Hospitality 3.6company rating

    Customer service representative job in Peoria, IL

    Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team! As the Guest Service Representative, you will interact with our guests to ensure their expectations are exceeded. Ensures clear communication with guests during the arrival and departure experience, phone interactions as well as general requests from guests. Be well versed in promotions, events, pricing, and sales strategy to meet the guest's request. Efficiently handles all payments received. Ensures key control as well as other systems and procedures are in place and followed for guest safety and security. Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues. QUALIFICATIONS: Previous customer service experience. Excellent computer and typing skills are required. Ability to communicate effectively with the public and other Team Members. Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.
    $25k-31k yearly est. Auto-Apply 60d+ ago
  • Carry Out Clerk

    Avanti's Restaurant Inc. 3.2company rating

    Customer service representative job in Bloomington, IL

    Licensing/Registration/Certification Required: Food Handler Certificate Preferred: Valid Illinois Driver's License with no major moving violations in the past three years. Skills/Knowledge/Abilities All items listed should be taken to read that the individual already has these skills or has the ability to rapidly acquire them. Good speaking voice with clear enunciation and pleasant tone; good listening skills Ability to hear and ring food orders in a point of sale computer terminal accurately; count and make change correctly. Ability to read and coordinate food orders from computer tickets. Ability to read recipes and execute preparation instructions. Understanding and practice working under food service sanitation regulations. Attention to detail. Knowledge of store menu, prices and products. Courteous, professional interaction with diverse types of persons. High sense of urgency. Neat personal appearance and pleasant manner. Working Conditions Work will be done mostly in a high volume food carry out area with the accompanying extremes of temperature, crowded conditions, noise and rapidly moving foot traffic. There will be consistent and various activity during the entire work shift. Thank you for taking the time and showing interest in working for Avanti's. Working here means making a serious commitment to learning about Avanti's culture and help to achieve our mission through our vision and values. We operate under a customer centric philosophy; it is the external customer that ultimately brings you this opportunity, serving them with excellence will bring you job satisfaction and opportunities for advancement or a career with Avanti's. The internal customer, your co-workers, will require you to work closely with diverse groups of people. Having the ambition to collaborate with your internal customers to provide exceptional service and quality food is necessary and will be a requirement. Relationships are the foundation upon which the ultimate success of our restaurant exists. Every task assigned to each position is equally important; regardless of job title or rank. Our team is only as strong as the weakest link; those individuals focusing on being a strong link need only complete this application. We understand that not everyone will care as much about this as we do; If you think this is the place you are looking to dedicate yourself, please continue to completing an application. We look forward to learning about you during our interview process.
    $24k-32k yearly est. Auto-Apply 60d+ ago
  • Head of Library Liaison Services

    Illinois State 4.0company rating

    Customer service representative job in Normal, IL

    Head of Library Liaison Services Job no: 518991 Work type: On Campus Title: Head of Library Liaison Services Division Name: Academic Affairs College: Milner Library The Head of Library Liaison Services supervises Milner Library liaison librarians and coordinates their activities, including assigning liaison areas, analyzing liaison workloads, establishing best practices for effective liaison relationships, evaluating liaison effectiveness, and promoting the integration of library goals and objectives. Additionally, the position serves as the liaison to one or more academic departments and/or co-curricular areas and participates in providing information and research assistance. This is a 12-month, tenure-track position. Milner Library faculty have responsibilities in the areas of librarianship, scholarly and creative activities, and services as outlined in Illinois State University Faculty Appointment, Salary, Promotion and Tenure Policies (************************************************************************* and Milner Library's College and Department Faculty Status Committee's Criteria for Evaluation, Promotion, and Tenure. Additional Information Illinois State University, IllinoisState.edu, was founded in 1857 as Illinois' first public university. We enroll approximately 21,000 students in six colleges. Our new strategic plan, Excellence by Design: 2024-2029, lists our seven core values: Excellence in Teaching, Learning, and Scholarship; Individualized Attention; Equity, Diversity, Access, and Belonging; Collaboration; Community and Civic Engagement; Respect; and Integrity. By acting on these values, we create a learning environment that results in our university being the first-choice public university in Illinois for high-achieving, motivated students who seek an individualized educational experience combined with the resources of a large university. Learn more about Illinois State's Metrics of Excellence at IllinoisState.edu/PointsofPride. Bloomington-Normal: Illinois State University is located in the growing twin cities of Bloomington and Normal, with a metro population of approximately 172,000. The community is also home to Illinois Wesleyan University, Heartland Community College, St. Joseph Medical Center, Carle BroMenn Medical Center, COUNTRY Financial, State Farm Insurance's International Headquarters, Central Illinois Regional Airport, and electric truck manufacturer Rivian Motors. The community has distinguished itself for its outstanding school systems, and its citizens' high level of educational attainment, as well as its parks and recreation, health care, vibrant fine arts scene, job growth, economic opportunity, historic sites, and low crime rates. Bloomington made Livability's top 100 Best Places to Live (2024) and ranked No. 3 on College Values Online's list of Best Small College Towns in America (2024). Bloomington-Normal is conveniently located about three hours from Indianapolis; two hours from both Chicago and St. Louis; and an hour from Peoria, Champaign-Urbana, Decatur, and Springfield. Many of these locations are accessible from Bloomington-Normal via Amtrak, which is located one block from Illinois State's campus. For more information on our community, visit visitbn.org. Salary Rate / Pay Rate This is a 12-month faculty position. The salary starts at $85,000 (minimum) and is commensurate with qualifications and experience, including 24 vacation days and 11 paid holidays per year. See the Illinois State University Human Resources site (************************************** for more information on benefits. Required Qualifications • Master's degree from ALA-accredited graduate program or ALA-recognized international equivalent • At least five years of professional librarianship experience • At least three years of experience as a librarian with one or more assigned liaison responsibilities • Demonstrated experience with reference/research services and library instruction • Demonstrated ability to communicate effectively (verbal, written, and public presentations) with stakeholders, including undergraduate and graduate students, faculty, staff, and community members who use the library • Demonstrated success applying existing and emerging technologies to support library public services • Knowledge of relevant trends in higher education and library liaison services • Evidence of strong commitment to inclusion, diversity, equity, and access. • Demonstrated knowledge with the tenure and promotion process • Potential to meet university requirements for tenure, including scholarly or creative activities and service Preferred Qualifications • Demonstrated supervisory experience of subject specialist library faculty members with liaison responsibilities • Demonstrated success with the practice of embedded librarianship • Demonstrated success with research consultation models • Demonstrated experience with methods of assessment and evaluation of library liaison services and activities Work Hours Generally Monday - Friday, 8:00 am - 4:30 pm with occasional weekend and evening hours as business needs dictate Proposed Starting Date As soon as available Required Applicant Documents Please prepare in advance separate documents representing a cover letter, reference list (specifically, the names, addresses, telephone numbers and e-mail addresses of at least three professional references), and resume/C.V. to attach to this application. Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply" Special Instructions for Applicants Initial application review will begin immediately and continue until the position is filled. All application materials must be submitted online. Application materials submitted via fax, email, or mail will not be accepted. Contact Information for Applicants Leta Janssen ************ Important Information for Applicants This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources. Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at **************. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence. If you are having difficulty accessing the system, please call Human Resources at **************. Advertised: 07/02/2024 Central Daylight Time Applications close: Employee Referral Send me jobs like these We will email you new jobs that match this search. Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription. The email address was invalid, please check for errors. You must agree to the privacy statement Head of Library Liaison Services Opened07/02/2024 Closes DepartmentMilner Library Illinois State University's Milner Library seeks an innovative, collaborative, and knowledgeable professional for a tenure-track faculty position of Head of Liaison Services. This position is responsible for supervising Milner Library liaison librarians and coordinates their activities, including assigning liaison areas, analyzing liaison workloads, establishing best practices for effective liaison relationships, evaluating liaison effectiveness, and promoting the integration of library goals and objectives. TEST Current Opportunities Head of Library Liaison Services Opened07/02/2024 Closes DepartmentMilner Library Illinois State University's Milner Library seeks an innovative, collaborative, and knowledgeable professional for a tenure-track faculty position of Head of Liaison Services. This position is responsible for supervising Milner Library liaison librarians and coordinates their activities, including assigning liaison areas, analyzing liaison workloads, establishing best practices for effective liaison relationships, evaluating liaison effectiveness, and promoting the integration of library goals and objectives.
    $85k yearly 60d+ ago
  • Customer Service Rep(02801) - 2205 E. Oakland Ave.

    Domino's Franchise

    Customer service representative job in Bloomington, IL

    Domino's Pizza in Bloomington, United States is seeking a friendly and efficient Customer Service Representative to join our team at our 2205 E. Oakland Ave. location. As a key member of our customer-focused organization, you'll play a vital role in ensuring our customers have a great experience with every interaction. Answer phone calls and take customer orders accurately and efficiently Prepare and make pizzas according to company standards and customer specifications Process cash and credit card transactions Provide exceptional customer service, addressing inquiries and resolving issues promptly Maintain a clean and organized work environment Collaborate with team members to ensure smooth operations during busy periods Assist with various cleaning tasks as needed Handle and lift items weighing up to 25 lbs. Qualifications Strong communication skills with a friendly and professional demeanor Ability to follow directions and adhere to company policies and procedures Flexibility to work various shifts, including weekends and holidays Basic math skills for accurate cash handling and order processing Physical ability to stand for extended periods and lift up to 25 lbs. Team player mentality with a positive attitude and easy smile Ability to thrive in a fast-paced environment and multitask effectively Customer-focused mindset with a commitment to providing excellent service Basic food handling knowledge or willingness to learn (training provided) Reliable transportation to and from work Additional Information All your information will be kept confidential according to EEO guidelines.
    $29k-37k yearly est. 13d ago
  • Customer Service Advisor - Jiffy Lube Multicare

    Stonebriar Auto Services LLC

    Customer service representative job in Normal, IL

    Job Description We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now! The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required. All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too! For immediate consideration, please complete our employment application. We look forward to hearing from you!
    $27k-34k yearly est. 4d ago
  • Customer Service Representative - Morton

    Burns and Burns

    Customer service representative job in Morton, IL

    This combines commitment to our customers satisfaction with consistent quality service in order to promote professional customer service This performs any combination of light cleaning to maintain commercial establishments in a clean and orderly manner HeShe promotes sanitary as well as safety conditions to prevent contamination and injuries Physical Requirements This position demands good physical health HeShe will be physically required to lift carry walk sit stand push and pull while working a flexible schedule HeShe must be able to move continuously during working hours and be able to lift andor carry up to 25 pounds This position requires standing for long periods of time up to 10 hours a day Duties Greet and serve customers to include accepting creditdebit cards coupons and cash Operate various types of POS devices to process and complete retail sales transactions Assist in inventory control Clean and re stock restrooms Sweep and wet mop interior floors Sweep and pick up litter from exterior sidewalks parking areas and driveway Clean and stock refrigerated coolers Check date codes and front merchandise on gondola shelving and other store displays Clean and re stock gasoline and diesel dispensers and island valets Empty waste receptacles Clean storefront windows and entry doors Clean and re stock boiled peanuts merchandiser if applicable to your store Prepare cook and serve deli food items Brew coffee and tea Clean coffee and tea urns Put away retail inventory and supply deliveries Bag ice to re stock ice merchandiser Clean & re stock fountain area including fountain drink dispenser with BIB syrup & ice Gauge gasoline and diesel fuel storage tanks Tally shift receipts prepare and make safe drops and complete a Shift ReportComplete any task assigned by management Observe and comply with all Burns and Burns Incpolicies and procedures This above list is not intended to be all inclusive but merely illustrates the various types of job duties
    $29k-37k yearly est. 60d+ ago
  • Customer Care Specialist

    Germania Insurance 4.3company rating

    Customer service representative job in Standard, IL

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. We're hiring a Customer Care Specialist. Candidates will be considered for Level I, II, or III based on skills, prior experience, and qualifications. This role centers on providing claims-focused customer support, guiding policyholders through the claims process with accuracy and attention. Whether you have a solid foundation in claims service or bring years of expertise, we'd be excited to hear from you and help you build your career with our Customer Experience Center. Requirements: • High school diploma or equivalent • College degree and/or industry designations (e.g., CPCU, AINS, API) preferred •Experience in insurance claims or related customer support preferred Qualifications • High degree of dependability, motivation, flexibility, and ability to take ownership •Articulate professionally with clear and effective oral and written communication skills •Capacity to navigate, prioritize, and multi-task in stressful situations with ease in a fast-paced priority changing environment •Energetic and confident self-starter who works well independently or in a collaborative team environment A full job description will be presented upon selection for an interview. Germania Insurance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
    $34k-40k yearly est. Auto-Apply 17d ago
  • Inside Sales Representative

    I3 Broadband LLC

    Customer service representative job in East Peoria, IL

    Inside Sales Representatives are essential to the growth of i3 Broadband. They build relationships with a wide variety of customers, learn about i3 Broadband's technology and new products, and deliver sales results to assigned goals. Inside Sales Specialists deliver value by expertly handling inbound customer calls and developing rapport and relationships with new prospects with the objective of converting calls and emails to active customers. Inside Sales Specialists also make outbound calls to coordinate final sales and installation and share information about service expansion and other opportunities that benefit existing customers. Key Duties: Ability to sell i3 products and services Close sales and consistently achieve sales and retention goals Develop rapport and maintain a productive communication style throughout all transactions. Understand customer needs and identify sales opportunities Handle customer inquiries promptly, and effectively with integrity through various communication channels. Maintain up-to-date and accurate customer records. Collaborate in a team environment with the sales group and other departments to provide efficient and outstanding customer service. Communicate with customers through email, inbound calls, make outbound calls to potential customers, and follow up on leads. Keep up with product and service information and updates Stay informed about competing providers, products, and services Upsell products and services Retain existing customers through active listening, understanding customers' needs, and providing appropriate solutions to alleviate concerns. Qualifications: Education and Experience: Prior experience in an inbound call center or related sales position preferred. High School diploma/GED Ability to pass a criminal background check. Skills and Competencies: Ability to achieve company objectives and personal sales targets Exceptional customer service Excellent phone and cold calling skills Willing and has a desire to work in a fast-paced environment while maintaining an elevated level of attention to detail and quality results. Inquisitive and analytical with a passion for technology. Must demonstrate excellent communication skills, both verbal and written, with a friendly and professional demeanor. Must be computer proficient with a basic and diverse understanding of consumer electronics. Ability to navigate between multiple systems and screens to access and record the necessary information needed to complete a sale. Ability to work independently and maintain confidentiality. Must be available to work occasional nights, weekends, and occasional holidays (with holiday pay) to fulfill the team schedule. Willing to train, take feedback, and learn the job to i3 Broadband's standards. Results-driven Working Conditions: Must be able to sit at a desk for extended periods, working at a computer up to 8 hours per day. Ability to wear a headset or other communications device as required in a call center environment. Ability to communicate orally and in writing. Ability to physically operate personal computers, copy machines, telephones, and other common office machines and equipment. Equal Opportunity: i3 Broadband is an equal-opportunity workplace that respects the diversity of our customer base and our team. We will treat customers, employees, and applicants fairly without regard for gender, race, age, or any other characteristics protected by law. Our employment decisions are made on the basis of qualification, merit, and business need.
    $35k-56k yearly est. Auto-Apply 49d ago
  • Financial Services Representative

    Worldacceptance

    Customer service representative job in Peru, IL

    World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers. The primary responsibility of the Financial Services Representative is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture. Hourly Pay: $16- $18 What you'll do: Guide customers toward upward credit mobility through good financial choices. Provide top-tier customer service, assisting customers with questions, concerns, and products. Process and prepare loan applications. Take and process payments. Prepare loan documents and execute loan closing on current renewal loans. Balance assigned cash drawer daily. Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank. Maintain strong customer relationships and build community within your branch. Other duties include but are not limited to: Call approved and unmade applications to close loans daily. Help build tax clientele and provide tax services. Send complete and accurate credit denial letters within 30 days from the date of application. Pay branch expenses as instructed by Branch Manager. Experience (and Requirements) that will WOW us! Must be able to demonstrate self-confidence and organizational skills. A history of choosing kindness, showing compassion, and helping others. The willingness to seek quality-driven solutions and embrace new ideas. Absolute team player - pitching in when needed and accepting help, too. To perform this job successfully, an employee must have basic computer skills. A valid driver's license & access to a dependable vehicle. Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities. Why World? We hire from within: we want to see you grow and climb in this company. Each year, we promote 80% of Financial Services Reps to management. 75% of World's Operations Executives moved up from a similar role. We pay you to give back: employees get paid volunteer hours each year. Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days. Paid holidays, vacation time, and a 401(k) plan (including company match). Be part of a team with clear values, strong community, and a sense of belonging. We'll get you home for dinner: your life outside of work is priority #1 You'll make a positive impact on the lives of the customers you serve. Who is World? Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care. Physical Demands and Working Conditions: • Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching. • Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers). • Requires regular use of vision, hearing, fine motor skills, and verbal/written communication. • Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration. • Occasional local travel; may include extended hours, evenings, or weekends. • Standard indoor office setting with shared workspace, typical noise, lighting, and temperature. • Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically. • Regular, reliable attendance and punctuality are essential. Disclaimers: Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs. It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
    $16-18 hourly Auto-Apply 25d ago
  • Guest Service Representative

    Janko Hospitality

    Customer service representative job in Galesburg, IL

    Guest Service Representative Reports to: Operations Manager Department: Rooms WHO WE ARE Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm's award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. BENEFITS Competitive compensation package Full benefits package, including 401K with matching and paid time off from Day 1 Growth company focused on expansion through strategic acquisition and development Hotel discounts at locations worldwide JOB DESCRIPTION The purpose of the Guest Services Representative position at Holiday Inn Express & Suites Galesburg is to provide world class service to all guests. The Operations Manager will train and supervise the operations of the front desk department of the hotel so that they provide superior customer service and operate the hotel to assure the highest possible level of guest satisfaction. The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills. ESSENTIAL DUTIES AND RESPONSIBILITIES Greets and assist guests during check-in and check-out, ensuring satisfaction with rooms and accurate billing. Handle cash transactions, maintain records, and process reservations. Address guest inquiries, concerns, and promote hotel services. Operate telephone systems and manage internal calls, wake-up calls, and messages. Maintain communication with other shifts through the front desk log book. Perform cashier duties and attend to market needs as required. Adhere to safety and security protocols, including writing incident reports when needed. Maintain a professional appearance and assist guests and team members as required. Ability to use office equipment, lift up to 50 lbs, and stand/walk for long periods. Requires bending, twisting, reaching, and pushing. QUALIFICATIONS High School Diploma or equivalent work experience. Previous customer service or hotel experience required, IHG experience is helpful. Strong communication, customer service, and organizational skills. Computer proficiency using Windows-based software is preferred.
    $23k-30k yearly est. Auto-Apply 60d+ ago
  • Seed Sales Support

    Nutrien Ltd.

    Customer service representative job in Galva, IL

    Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We're guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We're creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity. Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia. For more than 150 years, we have been helping growers achieve the highest yields with the most sustainable solutions possible, offering a wide selection of products, including our proprietary brands: Loveland Products, Inc.; ProvenSeed and Dyna-GroSeed; as well as financial, custom application and precision ag services. Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien and Nutrien Ag Solutions.
    $34k-56k yearly est. 60d+ ago
  • Customer Service Representative

    Blackhawk Industrial Operating Co 4.1company rating

    Customer service representative job in Peoria, IL

    Job Description is located onsite in Peoria, IL*** WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings. We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE. SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors Responsible for promoting culture of safety Respond appropriately and in a timely manner to all customer and Account Manager incoming communications. Analyze and assess customer needs completely and accurately with efficiency. Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines. Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders. Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders. Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue. Develop a detailed working knowledge of BlackHawk policies, procedures and practices. Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems. Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems. Perform other duties as assigned QUALIFICATIONS: Excellent written and verbal communications skills utilizing phone, email and instant message. Excellent critical thinking skills to analyze and solve problems. Diligent and detail oriented. Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines. Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user. Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.) Experience in industrial field, B2B sales and customer service. SUPERVISORY RESPONSIBILITIES: No direct supervisory responsibility. EDUCATION and/or EXPERIENCE: High school diploma or equivalent required. Minimum 1 year previous experience in customer service or inside sales preferred. Experience in cutting tools, abrasives and MRO areas preferred. Experience with Microsoft office suite required. CERTIFICATES, LICENSES, REGISTRATIONS: None required WORK ENVIRONMENT: Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment. Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision. PPE REQUIRED: Wrist rest for keyboard and mouse pad BENEFITS: Health Insurance BCBS of OK HDHP HSA with Employer match (must meet criteria) Dental and Vision Insurance 401K Plan and Company Match FSA (Full FSA, Limited FSA, and Dependent FSA) Company paid Long Term and Short-Term Disability Company paid basic Life Insurance and AD&D/ Supplemental life and AD&D/Dependent life Ancillary Critical Illness Insurance (Wellness Rider Included) Ancillary Accident Insurance (Wellness Rider Included) Ancillary Hospital Indemnity Employee Assistance Program (EAP) - Includes concierge services and travel assistance. Paid Time Off Holiday Paid Time Off Gym Reimbursement Quarterly Wellness challenge with a chance to will money or prizes Tuition Reimbursement - after 1 year of employment *BlackHawk Industrial is an Equal Opportunity Employer **As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
    $29k-37k yearly est. 9d ago

Learn more about customer service representative jobs

How much does a customer service representative earn in Peoria, IL?

The average customer service representative in Peoria, IL earns between $25,000 and $42,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average customer service representative salary in Peoria, IL

$33,000

What are the biggest employers of Customer Service Representatives in Peoria, IL?

The biggest employers of Customer Service Representatives in Peoria, IL are:
  1. Domino's Franchise
  2. Domino's Pizza
  3. BlackHawk Industrial
  4. Circle K
  5. U-Haul
  6. Collabera
  7. Kedia Corporation
  8. TCH Group, LLC
  9. Trustpilot
  10. CEFCU
Job type you want
Full Time
Part Time
Internship
Temporary