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Become A Customer Service Representative In Poway, CA

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Working As A Customer Service Representative In Poway, CA

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,563

    Average Salary

What Does A Customer Service Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Representative jobs

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Customer Service Representative Career Paths

Customer Service Representative
Certified Nursing Assistant Office Manager
Account Manager
5 Yearsyrs
Security Officer Service Technician Service Advisor
Assistant Service Manager
6 Yearsyrs
Service Representative Account Executive Office Manager
Billing Manager
7 Yearsyrs
Office Assistant Office Manager Operations Manager
Branch Manager
6 Yearsyrs
Office Manager General Manager Account Executive
Business Development Manager
9 Yearsyrs
Call Center Representative Call Center Supervisor
Call Center Manager
6 Yearsyrs
Customer Care Representative Customer Account Representative
Customer Account Manager
5 Yearsyrs
Medical Assistant Service Representative Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Technician Service Advisor Assistant Service Manager
Customer Relations Manager
5 Yearsyrs
Office Manager Account Manager Sales Manager
Director Of Sales
10 Yearsyrs
Security Officer Technician Technical Support Specialist
Information Technology Manager
8 Yearsyrs
Billing Specialist Specialist Account Manager
Product Manager
7 Yearsyrs
Medical Assistant Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Service Representative Account Manager Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Assistant Manager General Manager Account Executive
Sales Manager
5 Yearsyrs
Account Manager Sales Consultant Senior Sales Representative
Senior Representative
5 Yearsyrs
Machine Operator Equipment Operator Service Supervisor
Service Lead
5 Yearsyrs
Certified Nursing Assistant Technician Service Technician
Service Manager
7 Yearsyrs
Crew Member Forklift Operator Equipment Operator
Service Supervisor
6 Yearsyrs
Crew Member Material Handler Forklift Operator
Warehouse Manager
5 Yearsyrs
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Customer Service Representative Demographics

Gender

  • Female

    70.0%
  • Male

    27.9%
  • Unknown

    2.1%

Ethnicity

  • White

    78.5%
  • Hispanic or Latino

    13.2%
  • Asian

    6.2%
  • Unknown

    1.5%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    71.4%
  • French

    7.5%
  • German

    2.5%
  • Portuguese

    2.3%
  • Italian

    1.7%
  • Chinese

    1.7%
  • Arabic

    1.6%
  • Mandarin

    1.5%
  • Russian

    1.5%
  • Japanese

    1.4%
  • Hindi

    1.1%
  • Carrier

    0.9%
  • Korean

    0.8%
  • Cantonese

    0.7%
  • Vietnamese

    0.7%
  • Tagalog

    0.7%
  • Polish

    0.7%
  • Urdu

    0.6%
  • Hmong

    0.4%
  • Greek

    0.4%
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Customer Service Representative

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Customer Service Representative Education

Customer Service Representative

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Real Customer Service Representative Salaries

Job Title Company Location Start Date Salary
Technical Customer Service Representative Harbor Packaging, Inc. Poway, CA May 31, 2011 $67,000
Customer Service Representative Hewlett-Packard Company San Francisco, CA Sep 12, 2012 $64,252 -
$70,000
Customer Service Representatives Waylink, Inc. San Gabriel, CA Jan 09, 2016 $60,000
Customer Service Representatives Dental Office of Scott S Yoo DDS Inc. San Francisco, CA Dec 01, 2017 $57,907
Customer Service Representatives Motek Team, Inc. San Diego, CA Apr 07, 2017 $48,000
Customer Service Representative Trans Cosmos America, Inc. Gardena, CA Jan 24, 2017 $48,000
Claims CSR Firstline General Agency, Inc. Los Angeles, CA Feb 13, 2017 $46,779
Customer Service Representatives Matsuyama Restaurant Lodi, CA Jun 16, 2011 $46,030
Customer Service Representative Metro Digital Inc. Santa Ana, CA Jan 31, 2018 $46,000
Customer Service Representative Metro Advertising Inc. Santa Ana, CA Jan 31, 2018 $46,000
Customer Service Representatives Fulfillment Corp. of America Brea, CA Jun 04, 2014 $45,864
Customer Service Representative Sung Koo Kim, DDS, Inc. Rowland Heights, CA May 24, 2018 $45,448
Customer Service Representative Cyagen Biosciences, Inc. Santa Clara, CA May 20, 2014 $45,000
Customer Service Representative Elvira Ocean Air Los Angeles, CA Jun 06, 2017 $45,000
Customer Service Representative Windows and Things Corp Parksdale, CA Dec 27, 2017 $45,000
Customer Service Representative Precious Accessories, Inc. Los Angeles, CA Apr 03, 2016 $44,450
Customer Service Representative Woongjin Coway USA Inc. Los Angeles, CA Jul 13, 2015 $44,450
Customer Service Representatives Best Cellular Distributor, Inc. CA May 08, 2014 $44,262
Customer Service Representative J&J Financial Insurance Service, Inc. Los Angeles, CA Aug 11, 2015 $43,971
Customer Service Representative Keshav Management, Inc. San Diego, CA May 19, 2010 $42,000
Customer Service Representatives Ennovage Yorba Linda, CA Jul 11, 2016 $42,000 -
$50,400
Customer Service Representative Royal India Spiceland CA Nov 02, 2010 $41,427
Customer Service Representatives Ennovage Yorba Linda, CA Jul 11, 2016 $40,697 -
$51,132
Customer Service Representatives Just Cellular Inc. CA May 05, 2009 $40,070
Customer Service Representative Just Cellular, Inc. CA Mar 01, 2010 $40,070
Customer Service Representative SL Logix, Inc. Cypress, CA Mar 14, 2017 $40,040
Customer Service Representative Vinai Wholesale Sacramento, CA Feb 12, 2015 $39,382
Customer Service Representative Just Cellular, Inc. CA Oct 23, 2008 $38,881
Customer Service Representative Design Guild Moulding CA Aug 30, 2010 $38,881
Customer Service Representative Just Cellular, Inc. CA Sep 23, 2008 $38,881
Customer Service Representative Dess, Inc. Los Angeles, CA May 25, 2016 $38,147
Customer Service Representative Ice Clothing, Inc. Los Angeles, CA Jan 06, 2016 $38,147
Customer Service Representative Offline, Inc. Los Angeles, CA Nov 19, 2015 $38,022
Customer Service Representative Double Zero, Inc. Vernon, CA Sep 22, 2015 $38,022
Customer Service Representative San Diego Valve and Fitting Company, Inc. San Diego, CA Jan 15, 2010 $38,000 -
$40,000
Customer Service Representatives CAS Corporation, Ny Branch East Rancho Dominguez, CA Feb 25, 2013 $37,731
Customer Service Representatives CAS Corporation, Ny Branch East Rancho Dominguez, CA Sep 09, 2014 $37,731
Customer Service Representative Latulle Corp. Los Angeles, CA Jul 23, 2015 $37,606
Customer Service Representative-Bilingual Thegoodface, LLC Santa Clara, CA Sep 01, 2015 $36,712
Customer Service Representative Ace Casino & Games Inc. Corona, CA Oct 11, 2016 $36,670
Customer Service Representative J and S Hospitality, Inc. Palm Desert, CA Nov 12, 2015 $35,922
Customer Service Representative Precision Door Service La Verne, CA Jul 02, 2010 $35,709
Event Customer Service American Wellness Inc. Westminster, CA Mar 09, 2018 $35,000 -
$37,000
Customer Service Representative-Bilingual JJ Auto, Inc. Buena Park, CA Nov 25, 2015 $34,299
Customer Service Representative-Bilingual JJ Auto, Inc. Buena Park, CA May 20, 2016 $34,299
Front Store Customer Service Representative Southern California Crown Marketplace Inc. Mission Viejo, CA Feb 23, 2018 $32,300
Customer Service Representative Joker Party Supply Los Angeles, CA Mar 16, 2018 $32,000
Customer Service Representative The Family Daycare Services, LLC CA Sep 15, 2011 $31,827
Customer Service Representative Golden State Imports Paramount, CA Dec 29, 2015 $31,595
Customer Service Representative Trim Depot, Inc. Los Angeles, CA Jul 08, 2015 $30,430
Customer Service Representative Seven Corners Insurance Solutions, Inc. El Segundo, CA Sep 08, 2014 $29,286
Customer Service Representative Seven Corners Insurance Solutions, Inc. Torrance, CA Apr 08, 2015 $29,286
Customer Service Representatives JS Alliance Corp Yorba Linda, CA Apr 28, 2017 $28,059
Customer Service Representative Seo & Yi Corporation DBA Total Merchant Services, Also DBA Global Payment Systems Los Angeles, CA Apr 06, 2011 $27,861
Customer Service Representative H.I.S. International Tours (L.A.), Incorporated Gardena, CA Mar 24, 2008 $27,861
Customer Service Representative Seven Corners Insurance Solutions Inc. Torrance, CA Aug 26, 2017 $27,789
Translator, Customer Service Representative Lozano & Associates Ayuda Oxnard, CA Aug 04, 2011 $27,131 -
$31,305
Customer Service Representative Pol Clothing, Inc. Los Angeles, CA Jun 21, 2018 $26,000
Customer Service Representative Verwes Bank Deel San Diego, CA Mar 23, 2015 $25,733
Customer Service Representative Mejoong Corp. Los Angeles, CA May 17, 2016 $25,542
Customer Service Representative Startee Apparel, Inc. Santa Fe Springs, CA Jan 11, 2018 $25,522
Customer Service Representative &TV Communications, Inc. Los Angeles, CA Feb 12, 2018 $25,522
Customer Service Representatives DNJ Apparel Corp. Los Angeles, CA Sep 18, 2017 $25,522
Customer Service Representative &TV Communications, Inc. Los Angeles, CA Jun 12, 2017 $25,522
Customer Service Representative B-Sharp Collection, Inc. Los Angeles, CA Oct 15, 2015 $25,168
Customer Service Representative W & M Enterprises, Inc. Los Angeles, CA Jan 19, 2016 $25,168
Customer Service Representative Caspian Jewelry Inc. Los Angeles, CA Aug 07, 2012 $24,700
Customer Service Representative B.R. News.Ppr, Dist, Inc. Mission Viejo, CA Aug 31, 2010 $24,627
Customer Service Representative Discounts Online Inc. Los Angeles, CA Mar 16, 2010 $23,124
Customer Service Representative H.I.S. International Tours (L.A.), Incorporated Los Angeles, CA Feb 25, 2008 $21,538

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Top Skills for A Customer Service Representative

CustomerServiceSkillsDataEntryInboundPhoneCallsCreditCardPaymentsCustomerInquiriesEnsureCustomerSatisfactionCustomerComplaintsInternetOutboundCallsCustomerAccountsCustomerServiceIssuesTechnicalSupportHighVolumeCommunicationSkillsCustomerOrdersCustomerInformationAccountInformationTroubleshootCustomerInteractionsMedicare

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Top Customer Service Representative Skills

  1. Customer Service Skills
  2. Data Entry
  3. Inbound Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Required to develop reliable customer service skills focused on friendly rapport.
  • Dispatched aircraft fueling, did data entry for aircraft movements, enforced proper airport operating procedures.
  • Answer and make inbound phone calls to address questions, or assist customers and other CarMax Auto Finance Departments.
  • Take credit card payments, to be posted by Cash Associate.
  • Used a computerized system and standard scripts and procedures to respond to customer inquiries and complaints.

Top Customer Service Representative Employers