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Become A Customer Service Representative In Poway, CA

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Working As A Customer Service Representative In Poway, CA

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,563

    Average Salary

What Does A Customer Service Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Representative jobs

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Real Customer Service Representative Salaries

Job Title Company Location Start Date Salary
Technical Customer Service Representative Harbor Packaging, Inc. Poway, CA May 31, 2011 $67,000
Customer Service Representative Hewlett-Packard Company San Francisco, CA Sep 12, 2012 $64,252 -
$70,000
Customer Service Representatives Waylink, Inc. San Gabriel, CA Jan 09, 2016 $60,000
Customer Service Representatives Dental Office of Scott S Yoo DDS Inc. San Francisco, CA Dec 01, 2017 $57,907
Customer Service Representatives Motek Team, Inc. San Diego, CA Apr 07, 2017 $48,000
Customer Service Representative Trans Cosmos America, Inc. Gardena, CA Jan 24, 2017 $48,000
Claims CSR Firstline General Agency, Inc. Los Angeles, CA Feb 13, 2017 $46,779
Customer Service Representatives Matsuyama Restaurant Lodi, CA Jun 16, 2011 $46,030
Customer Service Representatives Fulfillment Corp. of America Brea, CA Jun 04, 2014 $45,864
Customer Service Representative Elvira Ocean Air Los Angeles, CA Jun 06, 2017 $45,000

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Top Skills for A Customer Service Representative

CustomerServiceSkillsDataEntryInboundPhoneCallsCreditCardPaymentsCustomerInquiriesEnsureCustomerSatisfactionCustomerComplaintsInternetOutboundCallsCustomerAccountsCustomerServiceIssuesTechnicalSupportHighVolumeCommunicationSkillsCustomerOrdersCustomerInformationAccountInformationTroubleshootCustomerInteractionsMedicare

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Top Customer Service Representative Skills

  1. Customer Service Skills
  2. Data Entry
  3. Inbound Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Required to develop reliable customer service skills focused on friendly rapport.
  • Dispatched aircraft fueling, did data entry for aircraft movements, enforced proper airport operating procedures.
  • Answer and make inbound phone calls to address questions, or assist customers and other CarMax Auto Finance Departments.
  • Take credit card payments, to be posted by Cash Associate.
  • Used a computerized system and standard scripts and procedures to respond to customer inquiries and complaints.

Top Customer Service Representative Employers