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  • Client Services Associate

    SGS 4.8company rating

    Customer service representative job in Lincolnshire, IL

    We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. Under general supervision, act as a liaison between clients and the laboratory to help deliver good service and scope future work as needed. Prepare and submit response quotes for work. Help prepare responses to Requests for Proposals (RFPs) and more complex quotes. Work with clients and the technical laboratory to scope work for proposal. Collaborate with clients to help ensure service is being delivered and provide follow up as needed. Monitor SGS activities against quote scope, schedule teleconferences and face to face meetings as needed. Maintain pricelists. Upon request give clients sample information and coordinate technical support and advice where needed to maintain high customer satisfaction. Follow Training SOP for training and training records. Use of general knowledge of Biopharmaceutical and/or pharmaceutical analysis from development to commercial testing encompassing methods development, validation or method transfer Work with departments to ensure Technical and analytical Interpretation of client compendia or other reference Bioanalytical or Analytical methods to scope out requirements to meet client needs Prepare proposals in a way that matches client enquires Scope and speed of decision is critical to help engage new & keep existing clients happy in our services. Incorrect scoping of work has potential to not meet client/regulatory requirements and open SGS to regulatory scrutiny. Review & approve routine quotes Able to review & interpret compendial and client methods to gather relevant information from the technical experts & department heads to scope out the effort and or resources required. Uses general knowledge to develop & present technical solutions to clients in proposals indicating cost timelines & resource With support and details from departments construct complex proposals including Development, validation, transfer or stability studies for review by the Department Heads or TCM's. Qualifications Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science 3 - 5 years' experience working as a scientist in a lab environment or equivalent 1 - 2 years' experience in a customer service position - preferred. Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time. If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call ************ for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.
    $57k-89k yearly est. 3d ago
  • Technical Service Representative- Aerospace

    Akzo Nobel N.V 4.7company rating

    Customer service representative job in Waukegan, IL

    About AkzoNobel Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together. For more information please visit ***************** 2024 Akzo Nobel N.V. All rights reserved. Job Purpose The Technical Service Representative North America - Aerospace is responsible for leading the delivery of technical support and service solutions for aerospace coatings across all segments (General Aviation, Cabin, Structure, Air Defense, OEM Airlines MRO) within a region, reporting to the Regional Technical Service Manager - Aerospace. This role ensures the deployment of expert technical personnel, robust processes, and advanced tools to support coating application, performance, and regulatory compliance, enhancing customer satisfaction and operational efficiency. The representative collaborates with sales, R&D, and supply chain teams to deliver tailored technical solutions, aligning with the Aerospace business strategy and supporting regional sales goals. Key Responsibilities * Deliver technical support solutions for coating applications across all Aerospace segments, ensuring high performance and customer satisfaction. * Collaborate with sales teams to address client technical needs, supporting key account managers in securing and retaining contracts. * Ensure coating solutions comply with industry standards across the mentioned segments, coordinating with compliance teams for audits and certifications. * Leverage CRM systems to track technical service requests and performance, enhancing service delivery and client interaction data. * Monitor and report on technical service performance, delivering insights on coating issues, resolution times, and client feedback to the Regional Technical Service Manager. * Partner with R&D to develop and test coatings that meet segment-specific requirements (e.g., fire-retardant for Cabin, durable for Structure). * Drive continuous improvement in technical service processes, optimizing application efficiency and compliance to enhance customer value. * Conduct technical market analysis to identify emerging coating needs, such as eco-friendly or high-performance solutions, supporting sales growth. * Ensure adherence to corporate policies, HSE standards, and aerospace regulations in all technical service activities. * Support sales teams in client presentations, providing technical expertise to strengthen value propositions and contract negotiations. * Proactively resolve complex coating performance issues, coordinating with supply chain and R&D to maintain client trust and operational efficiency. * Support during customer complaint process by supporting Root Cause Analysis (RCA) process and collaborate with functions to ensure appropriate corrective actions are in place. Job Requirements Knowledge & Work Experience: * 10+ years of experience in technical service, engineering, or related roles, with at least 5 years in aerospace, paints and coatings, or high-tech industries, ideally supporting coating applications. * Deep expertise in aerospace coating technologies, including lightweight, fire-retardant, anti-corrosion, and high-durability solutions, with knowledge of application processes (e.g., spray, curing) and testing protocols. * Comprehensive understanding of aerospace regulations, with experience ensuring compliance in technical delivery. * Proven experience in managing technical service teams and collaborating with sales and R&D to support customer needs, with familiarity with CRM and IBP processes. * Preferred: Background in supporting technical solutions for OEMs, MROs, or defense contractors, with a track record of resolving complex coating performance issues. Education: * Bachelor's degree in chemical engineering, materials science, aerospace engineering, or a related field. Skills: * Stakeholder Management: Advanced expertise in engaging sales teams, customers (OEMs, MROs, defense), and R&D to deliver technical solutions. * Project Management: Advanced skills in managing technical service projects, compliance audits, and customer support initiatives under tight timelines. * Decision Making: Confidence in making technical decisions on coating solutions and resource allocation to support sales and client needs. * Value Proposition Creation: Proficiency in developing technical solutions that enhance coating performance and compliance, addressing diverse segment needs. * Communication & Presentation: Good ability to deliver technical presentations to clients and sales teams, explaining complex coating solutions. * Results Orientation: Drive to achieve high service levels and customer satisfaction across segments. * Cross-Functional Knowledge: Good familiarity with R&D, supply chain, and sales processes, enabling seamless technical support. Compensation & Benefits Base salary range for this role is: $84,000 to $96,000. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future. 401K retirement savings with 6% company match Medical insurance with HSA Dental, Vision, Life, AD&D benefits Generous vacation, sick and holiday pay Short & Long term disability Paid Parental leave after 1 year Career growth opportunities Active Diversity & Inclusion Networks Employee referral bonus Competencies Accepting Direction Accepting Responsibility Acquiring Information At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. Requisition ID: 50210 #LI-CH3
    $84k-96k yearly 5d ago
  • Customer Support Representative - Full Time

    Dohrn Transfer 4.4company rating

    Customer service representative job in Oak Creek, WI

    Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry. Dohrn is currently seeking a Full Time Customer Support Representative at our Milwaukee, WI terminal. Monday - Friday, hours can vary between 7:00am - 5:00pm Pay is $18.00/Hour Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more. POSITION SUMMARY: To provide exceptional Customer Service and assist customers with inquiries and issues, acting as a liaison between the customer and the company. Responsibilities ESSENTIAL FUNCTIONS: Field inbound emails, chats and calls providing exceptional customer experience Respond to inquiries with excellent verbal & written communication skills Trace and monitor accounts to ensure on-time delivery Assist with scheduling pickups and completing deliveries Educate, when possible, self-service options available to Customers Act as a problem-solver to customer issues accurately & efficiently that arise throughout the day Conduct account research & document fulfillment request Perform other duties as needed Excellent communication and active listening skills. May require occasional travel Qualifications MINIMUM REQUIREMENTS High School education or equivalent Valid Driver License Excellent communication skills- verbal, written & active listening Excellent Mindset Detail-oriented Proficient in Microsoft applications along with proficient computer systems and data entry Excellent attendance Strong problem-solving and conflict-resolution abilities. Patience and empathy to handle stressful situations calmly. Ability to multitask, manage time, and stay organized. Ability to work both independently and as part of a team WORKING CONDITIONS/PHYSICAL REQUIREMENTS Primarily sedentary work, which involves sitting most of the time May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc; Visual Acuity including regular use of items including a computer screen or monitor Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.
    $18 hourly Auto-Apply 60d+ ago
  • Customer Service Expert

    Postnet-Il106

    Customer service representative job in Lake Forest, IL

    Job DescriptionBenefits: Bonus based on performance Flexible schedule Training & development BENEFIT/PERKS Competitive Compensation Part-Time, 25 hours per week, may include Saturdays WHAT YOU BRING TO THE TABLE Previous retail customer service or sales experience, including but not limited to: Ability to translate customer requirements into final products or services Multitasking: must have the ability to process multiple requests/projects simultaneously Effective verbal and written communication skills Strong attention to detail Outstanding time management and organizational skills Proficiency with Microsoft Office applications, Google Suite, and Windows is preferred Ability to work flexible hours WHAT WE EXPECT OF YOU Assist customers with shipping and packaging services Assist customers with their needs in person, through email, and by phone Process customer sales through the point-of-sale system Upsell, cross-sell, and actively participate in marketing and promotional initiatives Open and close the center, which includes cash registers, computers, and other center systems Assist management in maintaining, ordering, and stocking inventory Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff Sort and deposit mail in private mailboxes Capture, complete tasks, and organize Virtual Mail Maintain the center consistent with established standards JOB REQUIREMENTS, INCLUDING PHYSICAL AND SAFETY A high school diploma or equivalent Valid drivers license Must be able to stand behind a sales counter for extended periods of time (60+ minutes) Must be able to lift at least 50 pounds Must be able to communicate clearly with customers by email, telephone, and in person Must perform all duties in a safe and efficient manner COMPANY OVERVIEW PostNet IL106 has been in business since 1992 and, through the years, has continued to support Lake Forest, Lake Bluff, and the surrounding communities by providing small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned and operated by local owners who are keenly focused on helping the businesses and individuals in their community succeed. At PostNet, our people enable us to achieve our purpose.
    $47k-104k yearly est. 18d ago
  • Customer Support Representative

    Citizens Bank 3.7company rating

    Customer service representative job in Mukwonago, WI

    The Customer Support Representative handles all customer calls that come into the Bank needing support for their accounts and services. The Customer Support Representatives provide account support for both business and consumer customers on deposit accounts and loans. The Customer Support Representative's primary responsibilities include account maintenance, reconciling and researching accounts, debit card maintenance and electronic banking support. In addition the Customer Support Representative is responsible for recognizing customer needs and cross-selling products and services that align with their customer's financial goals. Hours: Business hours: Monday - Friday 8am-5:30pm, Saturday 9am-1pm Typically 15-29 hours per week. This position will typically work every Saturday. *Hours may vary based on business needs and may change at any time Essential Duties and Responsibilities: Listen effectively to customers' requests and promptly take the necessary action to assist them. Effectively cross sell bank products and services Educate customers on utilizing bank products and services Escalate issues immediately and take necessary steps to prevent and/or minimize loss to the bank and/or the customer Take the initiative to follow-up, escalate or seek additional resources to ensure customer satisfaction Adapt to the concepts and procedures, notifying management when additional training is needed on product and service knowledge Any other duties as assigned Requirements: High School Diploma or GED 2+ years of Personal Banking experience required Knowledge of banking products and services including loans Call center experience preferred Strong verbal communication skills Ability to cross sell products and services Ability to multitask Critical Competencies: Customer Service Excellence Communication Listening Skills Confidentiality ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities****Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at *********************************************************************************************
    $35k-39k yearly est. Auto-Apply 14d ago
  • Call Center Representative_Pharma exp_Lake forest IL

    360 It Professionals 3.6company rating

    Customer service representative job in Lake Forest, IL

    360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description We are looking to fill a position for Call Center Representative in Lake Forest IL. Qualifications At least 1 year of relevant experience with Pharma related customer service. Additional Information In person interview is acceptable.
    $30k-36k yearly est. 1d ago
  • Client Relationship Specialist

    Mesirow 4.8company rating

    Customer service representative job in Highland Park, IL

    The Opportunity: Mesirow is an independent, employee-owned financial services firm founded in 1937. Headquartered in Chicago, with offices across the country, Mesirow serves clients through capabilities spanning Private Capital & Currency, Capital Markets and Investment Banking, and Advisory Services. Our advisors provide investment and fiduciary services to individuals, families, corporations, and non-profit organizations. With roughly $10B in assets under management, we have earned a reputation for effectively managing our clients' needs and goals. Wealth Management has been Mesirow's flagship business for over 80 years, built around our trusted advisors, with an average tenure of over 20 years. We are seeking a highly motivated Client Relationship Specialist to work out of our Highland Park office to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients. Responsibilities: Client onboarding, including preparation of new account paperwork and client information-gathering Account maintenance, including any account registration and account profile changes Asset movement processing, including journals, wire transfers and EFTs Assist with quarterly billing and performance reporting Client issue resolution Gathering tax information for clients and assisting with tax reporting Relationship management, including regular client contact General administrative functions, including but not limited to: Maintaining information in the Client Relationship Management System Exception report review Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc. Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries Trade execution and trade error resolution, as may be applicable and required Requirements: Bachelor's degree Minimum of 3 years relevant experience required FINRA Series 7 and 66 licenses preferred Familiarity with estates preferred Highly motivated self-starter with a strong work ethic and positive “can-do” attitude Excellent proficiency in Microsoft applications (Word, Excel, PowerPoint, etc.) Familiarity with Salesforce, Wealthscape Investor and Black Diamond preferred Demonstrates an ability to learn new processes and technology platforms Takes direction well and demonstrates proactive follow through on assigned tasks Ability to prioritize and effective time management skills Excellent verbal and written communication skills Remains focused on tasks and retains composure under pressure or with conflicting priorities Gathers information and consults appropriate parties when additional guidance is needed Solicits feedback from team members on a regular basis and commits to performance improvement in identified areas Responsive to client requests and escalates to team members whenever necessary In accordance with the Illinois Pay Transparency Law, the anticipated hiring base salary for the role will be between $75,000 and $95,000 per year. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, also provides the opportunity for a bonus and the Mesirow benefit program. EOE
    $75k-95k yearly 60d+ ago
  • Medical Customer Service - Day One Benefits

    Biolife 4.0company rating

    Customer service representative job in Greenfield, WI

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Afternoon/PM Shift Only Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. Now offering daily pay to our hourly team members! Don't Wait For Payday. Get Your Pay Today. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: * You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. * You will screen new and repeat donors and take and record donor vital signs and finger stick results. * You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. * You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. * You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: * High school diploma or equivalent * Ability to walk and/or stand for the entire work shift * Will work evenings, weekends, and holidays * Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees * Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. * Fine motor coordination, depth perception, and ability to hear equipment from a distance * Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear * 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - WI - Greenfield U.S. Starting Hourly Wage: $17.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - WI - Greenfield Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt No
    $17 hourly 40d ago
  • Customer Service Expert

    Il106

    Customer service representative job in Lake Forest, IL

    Replies within 24 hours Benefits: Bonus based on performance Flexible schedule Training & development BENEFIT/PERKS Competitive Compensation Part-Time, 25 hours per week, may include Saturdays WHAT YOU BRING TO THE TABLE Previous retail customer service or sales experience, including but not limited to: Ability to translate customer requirements into final products or services Multitasking: must have the ability to process multiple requests/projects simultaneously Effective verbal and written communication skills Strong attention to detail Outstanding time management and organizational skills Proficiency with Microsoft Office applications, Google Suite, and Windows is preferred Ability to work flexible hours WHAT WE EXPECT OF YOU Assist customers with shipping and packaging services Assist customers with their needs in person, through email, and by phone Process customer sales through the point-of-sale system Upsell, cross-sell, and actively participate in marketing and promotional initiatives Open and close the center, which includes cash registers, computers, and other center systems Assist management in maintaining, ordering, and stocking inventory Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff Sort and deposit mail in private mailboxes Capture, complete tasks, and organize Virtual Mail Maintain the center consistent with established standards JOB REQUIREMENTS, INCLUDING PHYSICAL AND SAFETY A high school diploma or equivalent Valid driver's license Must be able to stand behind a sales counter for extended periods of time (60+ minutes) Must be able to lift at least 50 pounds Must be able to communicate clearly with customers by email, telephone, and in person Must perform all duties in a safe and efficient manner COMPANY OVERVIEW PostNet IL106 has been in business since 1992 and, through the years, has continued to support Lake Forest, Lake Bluff, and the surrounding communities by providing small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned and operated by local owners who are keenly focused on helping the businesses and individuals in their community succeed. At PostNet, our people enable us to achieve our purpose. Compensation: $15.00 - $17.00 per hour At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team! We invite EVERYONE to apply! *PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
    $15-17 hourly Auto-Apply 60d+ ago
  • Automotive Call Center Representative

    Russ Darrow Group 4.3company rating

    Customer service representative job in Greenfield, WI

    The Russ Darrow Group is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success - and we want you to be a part of it! Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers - after all, a great customer experience is only possible with great employees. What We Offer We believe in investing in our employees' growth and well-being, that's why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members. No experience? No problem! We're eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one. If you're ready to join a team that values community involvement, career development, and a legacy of excellence, we'd love to hear from you! Summary Do you enjoy working with new technologies and providing top-notch customer service? We are seeking energetic individuals to join our fast-paced Service BDC team. This is a fantastic opportunity to start or grow your career in the automotive industry and gain valuable experience in dealership operations. In this role, you will be the crucial link between customers and the service department. You'll assist customers with scheduling maintenance, answering service-related inquiries, and ensuring a seamless service experience. Our in-house training team is dedicated to your success, offering online and on-site programs to help you excel in your role. We are looking to fill 1 full-time position and 1 part-time position. Location: 9201 W Brown Deer Rd, Milwaukee, WI 53224 Responsibilities Assist customers online and over the phone with service inquiries and scheduling appointments. Answer incoming service calls, build customer relationships, and deliver exceptional customer service. Respond to customer inquiries via email, phone, text, and live chat. Schedule service appointments and coordinate with service advisors to ensure smooth operations. Use dealership software to provide customers with accurate information regarding services, pricing, and promotions. Collaborate with the service team, other BDC staff, and management to ensure customer satisfaction. Attend department training sessions to stay updated on dealership processes and technologies. Perform other duties as assigned. Requirements * Strong work ethic * Strong internet and computer skills * Strong and professional communication skills * Attention to detail * Enthusiastic to learn and desire for ongoing training * Maintain a clean and professional appearance * Self-motivated and goal oriented * Desire for a long-term position * Must be able to work flexible hours, including some evenings and Saturdays * Prior customer service, call center or telecommunications experience is required * Prior automotive experience is preferred, but not required * Ability to pass a background check and drug screening Benefits * Competitive Compensation Plans * Full Benefits Package * Medical, Dental & Vision * 401k with Company Match * HSA with Company Contribution * PTO from day one!!! * Growth and Advancement Opportunities * Continuous Training and Development
    $30k-36k yearly est. 12d ago
  • Customer Service Advisor - Jiffy Lube Multicare

    Stonebriar Auto Services LLC

    Customer service representative job in Muskego, WI

    Job Description We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now! The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required. All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too! For immediate consideration, please complete our employment application. We look forward to hearing from you!
    $28k-35k yearly est. 18d ago
  • Bank Call Center Representative

    Waukesha State Bank 3.9company rating

    Customer service representative job in Waukesha, WI

    Job Description Join Waukesha State Bank as the friendly, knowledgeable voice our customers count on! In this role, you'll assist with deposit and loan questions, debit card issues, online banking support, and fraud/dispute concerns-all while delivering exceptional customer service. What You'll Bring: 1+ year of banking customer service experience Strong phone and problem-solving skills Attention to detail and a commitment to friendly, professional service Comfort with Microsoft Word, Excel, and learning new systems Preferred: Retail banking or call center experience Be part of a community bank that values integrity, teamwork, and great service. Apply today! Waukesha State Bank is one of the largest locally owned and independent community banks in Wisconsin, with 14 full-service offices located throughout Waukesha County. Our strength as a successful and growing financial services provider is rooted in a long-standing commitment to serving the community with a personalized, one-on-one approach to banking and an emphasis on customer service. This is an onsite position in Waukesha County, WI Employment with Waukesha State Bank is contingent upon successful completion of a criminal background check and drug screen. EOE Disability/Vet
    $33k-39k yearly est. 17d ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Customer service representative job in Milwaukee, WI

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $28k-33k yearly est. 4d ago
  • Service Advisor/Sales/Customer Service

    Meineke-2990

    Customer service representative job in Milwaukee, WI

    Job DescriptionBenefits: Bonus based on performance Competitive salary Employee discounts We are looking for two Service Advisor/Customer Service/Sales persons to join our team. One will be full time 40-45 hours/week, the other part time 25-30 hours/week. The ideal candidate will have excellent communication and customer relation skills, adept in a fast paced environment, skilled multitasker, and previous service writer experience in the automotive field a clear plus. We are open Monday through Saturday, Saturday hours are required. Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including addressing customer inquiries, and managing required documentation. You will be the bridge between the shop and the customer, you will work with the customers and the technology to sell the services they need and want. We offer a base plus incentive pay program. Base pay competitive with the industry and is based on prior work experience. Significant incentive potential possible. Familiarity with a Mitchell 1/Tekmetric/Autovitals type program a plus Responsibilities Work front of shop in a busy automotive environment. Your daily duties will be to make and receive calls from customers take the inspection reports from the mechanics and adapt them into service quotes for the customer, present and sell those quotes to our customers. Follow up with potential customers. Ensure a high level of employee morale and customer satisfaction while maintaining profitability Ensure office is kept clean and professional in appearance. Manage flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records Hours are 7:30am-6pm you will report directly to the General manager Qualifications High school diploma or GED required bachelors degree preferred Valid state-issued drivers license and clean driving record are required Successful completion of a pre-employment drug and background screening At least two years of experience as an automotive service writer or service advisor is preferred. A strong background in a related field considered Understanding of automotive technology, automotive service duties, and automotive repair services is required Benefits/Perks Competitive Compensation Career Advancement Training and Development Comprehensive Benefits Package Employee Discounts Positive Work Environment Locally-Owned Cutting-Edge Tools and Equipment: Work-Life Balance Why Meineke? Meineke values personal and professional growth. Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements. Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie. With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.
    $29k-35k yearly est. 1d ago
  • Licensed Insurance Customer Service

    Diana Kostal-State Farm Agency

    Customer service representative job in Milwaukee, WI

    Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of a Licensed Insurance Customer Service. We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. This role requires exceptional relationship building, organizational skills, attention to detail, and the ability to handle sensitive and confidential information with utmost discretion. The best candidate understands the State Farm Agency model and has market area operations acumen. This position is only available to candidates who meet the following criteria: Must have recent prior State Farm experience Must have an active Property and Casualty license Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Use a customer-focused, needs-based review process to educate customers about insurance options. Maintain a strong work ethic with a total commitment to success each and every day. Develop new service opportunities with both existing and new clients. As an Agent Team Member, you will receive... Base Salary plus Bonus and Commission Paid Time Off (personal/sick days and vacation) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Prior State Farm or other related insurance experience (required) Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
    $29k-35k yearly est. 9d ago
  • Bilingual Call Center Rep for Women's Medical Clinic

    Intergrated Pain Management Sc

    Customer service representative job in Des Plaines, IL

    Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Training & development Vision insurance . Hours: Part time hours Monday and Wednesday 10 am - 6 pm Friday 8 am to 6 pm Saturday 8 am to 4 pm Pay $ 20.00-25.00 Experience: 1 year of medical or hospital call center. 6 months of experience in a call center or customer service role Must be bilingual of Spanish and English Speaking Handling inbound and outbound calls Providing information to patients Assistance with appointment scheduling Strong verbal communication skills. Familiarity with call center systems and healthcare software is beneficial. Must be able to understand medical terminology and healthcare processes Benefits: Medical, Dental, Vision after 90 days 401K after 1 year of employment 2 weeks paid vacation after 1 year of employment 1 week of sick time after 90 days
    $28k-37k yearly est. 13d ago
  • Customer Service

    Kristof's Entertainment Center

    Customer service representative job in Round Lake Beach, IL

    Kristof's Entertainment Center in Round Lake Beach, IL is looking for one customer service to join our 28 person strong team. We are located on 421 W Rollins Rd. Our ideal candidate is a self-starter, ambitious, and engaged. We are specifically looking for people that can work nights and weekends: Friday - Sunday starting at 6pm and working until 3am. Responsibilities Greet customers and make them feel at home Answer any questions the customers may have Assist Customers in preparing their orders Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Qualifications Friendly attitude even when dealing with disgruntled employees Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers We are looking forward to receiving your application. Thank you.
    $28k-34k yearly est. 60d+ ago
  • Call Center Operator - part-time, first shift, 23hrs/week,12:30pm-5:30pm

    Children's Hospital and Health System 4.4company rating

    Customer service representative job in Milwaukee, WI

    At Children's Wisconsin, we believe kids deserve the best. Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it's like to work at Children's Wisconsin: *********************************** Position Summary- Operates various systems to support and coordinate call handling and placement, paging, alarm and emergency condition responses. Position Requirements- Basic writing, reading and arithmetic skills usually acquired through completion of high school or equivalent. A minimum of one year related experience to efficiently manage the mechanics of the console, paging and phone systems and procedures pertaining to emergency and safety, on-call personnel, hospital department and services. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses:
    $29k-36k yearly est. Auto-Apply 60d+ ago
  • Call Center Operator, part-time, .5FTE, 1st shift

    CWI Landholdings 3.0company rating

    Customer service representative job in Milwaukee, WI

    At Children's Wisconsin, we believe kids deserve the best. Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it's like to work at Children's Wisconsin: *********************************** Position Summary- Operates various systems to support and coordinate call handling and placement, paging, alarm and emergency condition responses. Basic writing, reading and arithmetic skills usually acquired through completion of high school or equivalent. Position Requirements- A minimum of one year related experience to efficiently manage the mechanics of the console, paging and phone systems and procedures pertaining to emergency and safety, on-call personnel, hospital department and services. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses:
    $30k-37k yearly est. Auto-Apply 60d+ ago
  • Client Access Specialist

    Josselyn

    Customer service representative job in Northbrook, IL

    With several Northern Cook and Lake County locations, Josselyn, a nonprofit community mental health center, has been serving people since 1951. Today, Josselyn is known for its commitment to providing not only high-quality and affordable care, but excellent care for more than 7,500 children, adolescents and adults annually. Josselyn made history and was honored in 2025 as the only nonprofit named to Crain's Chicago Business Fast 50 list for the second consecutive year! Job Summary The Floater Client Access Specialist serves as the first point of contact for clients, visitors, and staff, playing a vital role in creating a welcoming and supportive environment. This position combines front desk reception responsibilities with intake support to ensure a seamless entry point into services. Although, based out of Josselyn's Northbrook office, this position requires working across multiple sites: Grayslake, Waukegan, Highland Park, and Northbrook to provide coverage. Schedule This is a Monday - Friday schedule with a rotating Saturday requirement. Candidates must be available to work all shifts - hours are not flexible. Opening Shift: 8:30 AM - 4:30 PM Mid Shift: 11 AM - 7 PM Closing Shift: 1 PM - 9 PM Saturday (rotating) Shift: 9 AM - 2 PM Hourly Rate: $18 - $18.87 ($32,760 - $35,252) based on experience Essential Responsibilities and Metrics: Greet and check in clients and visitors with professionalism and warmth, ensuring a positive first impression. Collect client copayments at the time of check-in, issue receipts, and ensure accurate documentation in accordance with billing procedures. Monitor missed payments and maintain records of clients who fail to pay at check-in or after virtual appointments; document appropriately and notify the assigned clinician Answer incoming calls, direct inquiries appropriately, and provide accurate information about services. Ensure completion of in-person opening paperwork by scanning, uploading, and updating the electronic health record (EHR) accurately and in a timely manner. Promptly process walk-in clients, ensuring timely service and appropriate documentation. Maintain confidentiality and handle sensitive information in accordance with HIPAA and organizational guidelines. Collaborate with clinical and administrative staff to ensure timely communication and coordination of client care. Monitor waiting areas and ensure they are clean, safe, and welcoming at all times. Support additional administrative tasks as needed, including mail handling, supply ordering, and general office support. Qualifications: High School Diploma or equivalent Prior experience as a receptionist in a behavioral health or healthcare related field HIPPA experience Competency in Microsoft Office365 applications including: Word, Excel, and Outlook and Zoom Consistent, reliable, professional dress, and manner Excellent written and verbal communication skills Excellent time management skills Coverage in Northbrook, Highland Park, Grayslake, and Waukegan required
    $32.8k-35.3k yearly 60d+ ago

Learn more about customer service representative jobs

How much does a customer service representative earn in Racine, WI?

The average customer service representative in Racine, WI earns between $26,000 and $42,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average customer service representative salary in Racine, WI

$33,000

What are the biggest employers of Customer Service Representatives in Racine, WI?

The biggest employers of Customer Service Representatives in Racine, WI are:
  1. Snap-on Tools
  2. Uline
  3. Kedia Corporation
  4. SEDA-COG
  5. R1 RCM
  6. MRA Recruiting Services
  7. M R Co
  8. Palmen Auto Stores
  9. Dayton Freight
  10. Pizza Hut
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