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  • Field Technical Service Representative-Metal Packaging

    Crown Cork & Seal USA, Inc. Careers

    Customer service representative job in Philadelphia, PA

    CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals. CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division. Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada. Position Overview: This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing. Job Responsibilities: * Providing problem-solving leadership on technical and quality matters relating to food can and end performance * Managing the overall technical interface between the Food Division and their customers * Support customers in all technical aspects of the business including current packages and new package development * Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions * Interact directly with customer and internal manufacturing operations * Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers * Extensive travel (Up to 80%) will be required to service customer needs The ideal candidate would possess the following attributes: * BA/BS degree in Food Science, Engineering, Packaging or a related discipline * 2+ years in a packaging manufacturing environment, food production or a similar industry. * Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc. * Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required. * Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization. * Demonstrated ability to effectively manage multiple projects to completion * Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual * Well organized and detail oriented with good time management skills * Strong PC skills are a must, especially using Word, Outlook, and Excel. * Committed to on-going personal development and career growth * Knowledge and/or certification in Six Sigma is a bonus Physical Requirements * While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl. * The associate may lift and/or move up to 30 lbs. * Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Working Conditions * Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office. * While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. * The associate may be exposed to a wide range of temperatures. * The noise level is frequently loud. *Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits: Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).
    $40k-81k yearly est. 1d ago
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  • Regional Installation & Service Specialist - Northeast

    Silentia Us

    Customer service representative job in King of Prussia, PA

    About Silentia Silentia is a Swedish, family-owned company founded in 1989 and headquartered in the U.S. in King of Prussia, PA. Silentia has been operating in the United States since 2014, partnering with leading healthcare systems across the country to improve patient privacy, infection control, and clinical workflows. We design and manufacture an innovative hard-surface patient privacy screen system that replaces traditional hospital privacy curtains, cubicle curtains, and shower curtains. Our modular and configurable solutions are designed to fit any healthcare environment. With more than 4,000 product combinations in use across 50+ countries worldwide, Silentia's solutions are proven to help reduce the risk of cross-infection while enhancing patient dignity, staff efficiency, and sustainability in healthcare settings. Job Description The Regional Installation & Service Specialist - Northeast is a hands-on technical role responsible for the delivery, installation, commissioning, maintenance, and repair of Silentia's patient privacy screen systems across hospitals and healthcare facilities in the Northeast region. Key Responsibilities Perform on-site installation of Silentia privacy screen systems Interpret floor plans and installation drawings Assemble, mount, level, and secure systems Conduct final walkthroughs and handoff Provide on-site service and repairs Diagnose and resolve issues Perform warranty and non-warranty service calls Support sales with site walks and assessments Act as technical contact for facilities teams Coordinate deliveries and tools Maintain inventory Submit service and installation reports in Salesforce Qualifications & Experience Required 3-7+ years of installation or field service experience Experience working in a healthcare environment or equivalent setting Ability to read floor plans, technical drawings, and installation guides Strong mechanical aptitude Excellent communication skills Valid driver's license with a clean driving record Maintain hospital vendor credentialing and access requirements Ability to travel extensively Comply with all applicable federal, state, and local laws, regulations, and hospital policies while performing installations and service Preferred Healthcare furniture or architectural systems experience Infection control familiarity CRM experience Physical Requirements Ability to lift and maneuver equipment weighing up to 75 lbs Ability to stand, kneel, and climb ladders What We Offer Competitive salary Company van provided Tools and safety gear provided Comprehensive health, dental, and vision insurance Generous PTO and holiday schedule Option to participate in 401(k) plan
    $46k-86k yearly est. 3d ago
  • Customer Service Representative

    LHH 4.3company rating

    Customer service representative job in Bensalem, PA

    Job Title: Customer Service Representative Type of Employment: Temporary, 3 Months In Office/Hybrid/Remote: Fully in Office Hourly: $22/hr LHH is partnering with a very fun company in Bensalem, PA within the music industry is looking to hire a temporary Customer Service Representative to cover for a 3-month leave. The qualified candidate should have strong technology skills, excellent communication skills, and be very detail oriented. The hours are Monday through Friday 8:30AM to 5:15PM with a 1 hour break. If this role is a fit to your background, please submit an updated resume for review. Responsibilities: Enter customer orders into the company ERP system Monitor EDI website orders and verify for accuracy Answer incoming phone calls and emails from dealers, non dealers, sales reps and consumers to assist with orders, returns or order issues Assist with backorders Schedule shipments and handle order payments Required Experience: At least 1 year of customer service experience Excellent written and verbal communication skills Proficient in Microsoft Office Suite and able to learn new software easily Ability to type 50WPM minimum Extremely detail oriented Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
    $22 hourly 4d ago
  • Client Services Associate

    Pacer Group 4.5company rating

    Customer service representative job in Pottstown, PA

    Title: Client Services Associate Location: Pottstown, PA | Onsite | Full-Time Please Note: Fresher can also apply Job Type: Full-time Job Description: We are seeking a dedicated and professional Client Services Associate to join our dynamic team. This role involves providing exceptional support to clients, managing service requests, and ensuring client satisfaction within a fast-paced financial services environment. The ideal candidate will possess strong communication skills, analytical abilities, and familiarity with Salesforce to effectively serve our clients and contribute to organisational success. Responsibilities: Act as the primary point of contact for clients, addressing enquiries promptly and professionally Manage client accounts using Salesforce, ensuring all information is accurate and up-to-date Assist clients with service requests, account updates, and troubleshooting issues related to financial products Analyse client data to identify trends, opportunities for improvement, and potential risks Collaborate with internal teams to facilitate seamless service delivery and resolve client concerns efficiently Maintain comprehensive records of interactions and transactions in accordance with company policies Support the onboarding of new clients by providing detailed information and guidance throughout the process Qualifications: Proven experience in a client-facing role within US Staffing industry Proficiency in Salesforce or similar Customer Relationship Management (CRM) systems Excellent communication skills, both written and verbal, with an ability to explain complex concepts clearly Strong analysis skills with the ability to interpret data and generate actionable insights Organised, detail-oriented, and capable of managing multiple priorities simultaneously Demonstrated ability to work collaboratively within a team environment whilst maintaining a high level of professionalism This position offers an excellent opportunity for individuals eager to develop their career in client services within the financial sector. We value proactive problem-solvers who are committed to delivering outstanding service and fostering long-term client relationships.
    $36k-48k yearly est. 19h ago
  • Technical Customer Service- Webhosting

    Ionos 4.4company rating

    Customer service representative job in Philadelphia, PA

    IONOS, Inc. is a subsidiary of United Internet, a profitable, publicly held German company with a market cap of over $8 billion. IONOS' North American headquarters is located in Philadelphia PA. IONOS is known for its comprehensive and affordable Internet products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence. IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. We are always seeking technically minded individuals with a passion for helping others to join our team in our new Center City office. Our contact center teammates assist callers with virtual servers, building websites and other general technical and non-technical issues. Responsibilities may include assisting customers with dedicated, root, and VPS server products via phone, email and chat. Assisting customers with their drag and drop website builders, domains, e-mail, e-commerce packages and other support. Our staff also make recommendations and market new products to clients. Exceptional customer service skills are needed with all of our roles, prior customer service experience in various settings is needed. Prior experience in technical support and website technical knowledge a plus. Our current open roles are expected to work a mid shift with hours from 12 PM - 8 PM or 1 PM - 9 PM. Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers. IONOS is an Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
    $29k-37k yearly est. 4d ago
  • PATIENT SERVICES REP

    Cooper University Health Care 4.6company rating

    Customer service representative job in Morton, PA

    About us Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper's values to both customer and co-workers. Serves as patient's non-clinical navigator during discharge coordination. Experience Required * Minimum one year of recent registration or billing experience working in a medical facility preferred. * Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred. * Epic experience preferred. * Excellent organizational, written/verbal communication and teamwork skills. * Demonstrated performance of excellent customer service skills. Education Requirements High School Diploma or equivalent required. License/Certification Requirements NAHAM Certified Healthcare Access Associate (CHAA) certification preferred. Special Requirements Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. Must possess excellent communication skills both verbal and written. xevrcyc You must be skilled in the use of computers.
    $31k-35k yearly est. 1d ago
  • Customer Service Specialist II

    Aon 4.7company rating

    Customer service representative job in Fort Washington, PA

    Aon Is Looking For A Customer Service Specialist II This position will support Aon's Affinity Insurance Services group in the AICPA Insurance Programs Department and will be based out of the Fort Washington, PA office with a Hybrid 3 day in the office schedule. This is an important client role providing first level interaction with customers on complex issues to meet core client service expectations, highly satisfied member interactions and mitigation management and client escalations. Duties & Responsibilities Handle inbound and outbound calls via 800 lines with multi-product portfolio- both Life and Disability products as well and Property and Casualty products. Develop Strong expertise in the umbrella programs Support PLUS processing, develop team expertise and support customer escalations Deliver Life Trust annual renewal in September and PLUS annual renewal each November PLUS renewal includes delivery of project plan timely and supporting technology deliver for any state rate increase, rate calculations for web updates and Trust renewal and fulfillment Interact with other departments on various projects including new programs, products and technology Support knowledge transfer/cross training within the department through training, quality and procedures Respond to carrier communications via email and written correspondence Maintain service, quality and timeliness standards Provide direction and support for the Affinity East team as an umbrella SME Update and review SOPs - Standard Operating Procedures for application processing and the Customer Support transactions Required Skills Possess active Life, Accident and Health and Property & Casualty licenses Demonstrated skills and abilities to be goal oriented and solve complex issues Learn multiple products to support revenue growth for program business Possess excellent organizational and verbal communication skills Strong multi-tasker Experience with CRM- Customer Relationship Management System preferred Possess excellent written communication skills for customer correspondence, be able to speak broadly and question customer's needs. Ability to provide excellent quality service to customers Ability to think critically and use sound judgment when serving clients Demonstrated relationship-building skills evaluating individual insurance needs and offering appropriate products/solutions Education Bachelor's Degree preferred, or commensurate work experience Minimum Required Experience 1-3 years' experience in sales and service supporting multiple insurance products and/or financial services products. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The salary range for this position is $50,000 to $55,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location. We Offer You Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
    $50k-55k yearly 4d ago
  • Claims Service Sales Representative

    CWA Recruiting

    Customer service representative job in Montgomery, PA

    Property & Casualty Insurance Montgomery County, Pennsylvania As a sales representative, your role involves taking initiative and providing guidance throughout the recovery journey. Your support will help build trust, making it easier to finalize the sale. Our skilled team will handle all the necessary paperwork, while you play a crucial role on the front lines, assisting homeowners and business owners as they navigate the aftermath of disasters like fire, water, or storms. Familiarity with the Xactimate system would be beneficial, along with strong writing abilities. The ideal candidate should not only understand property claims but also possess the ability to persuade clients effectively. It is essential to live within the designated territory, which includes Allentown, NE PA, Schuylkill, Lebanon, Reading, Bucks, and Montgomery counties, among others. Since 1964, our company has employed 20 staff members. Candidates must have a clear background, a valid driver's license, and a willingness to obtain an adjuster's license. Availability is required on both weekdays and weekends. We strive for a quick resolution, responding to emergencies, referrals, and opportunities with speed and efficiency.
    $34k-40k yearly est. 3d ago
  • Accounts Receivable Representative - Blue Bell, PA

    PMA Companies 4.5company rating

    Customer service representative job in Blue Bell, PA

    Back Accounts Receivable Representative #4689 Multiple Locations Apply X Facebook LinkedIn Email Copy Job Description: This role will be responsible for premium receivable collections and reporting related to PMA Companies and will require collection management skills and customer service excellence. Responsibilities: Collection Management: Meet all departmental collection and processing standards for Insurance Company and TPA business segments; including research and analysis of billing and payment discrepancies and preparation of monthly collection action plans. Broker Management: Ensure timely, accurate payment application and minimize late reporting. Customer Service: Ensure prompt, complete, and professional communication with all stakeholders. Financial Management: Research A/R reconciliation discrepancies, identifying the root cause and resolution to minimize future instances. Prepare and distribute monthly billing statements with special handling requirements. Approve the issuance of large claim payments for our TPA. Enter TPA contract data in preparation for billing. Prepare disbursement requests for client returns and broker commissions. Demonstrate commitment to PMA's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work. Requirements: Bachelor's degree or at least 2 years of Accounts Receivable experience Proficient with Microsoft Office suite Strong oral and written communications skills Excellent customer service orientation Strong analytical, problem solving, and settlement skills Strong organization and time management skills Ability to work well collaboratively and independently
    $35k-43k yearly est. 6d ago
  • Customer Acquisition and Marketing Platforms, Enablement Services - Product, Executive Director

    JPMC

    Customer service representative job in Wilmington, DE

    Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. As a Product Director within the Customer Acquisition and Marketing Platforms (CAMP) Team, you will lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. The Applicant Services Executive Director will play a pivotal role in enhancing the applicant experience by providing innovative design, comprehensive support and guidance throughout the applicant process for all of CAMP. This position requires a strategic thinker with strong collaborative skills to drive initiatives, navigate industry changes, and maintain a competitive edge in the market. Job responsibilities Oversees the product roadmap, vision, development, execution, risk management, and business growth targets Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives Owns product performance and is accountable for investing in enhancements to achieve business objectives Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation Lead the modernization, growth, and maintenance of applicant services strategies, ensuring alignment with organizational standards and priorities. Establish strong relationships with partners and providers to ensure seamless applicant experiences and represent applicant services in interactions with local regulators. Coordinate across Operations, Client Service, and Technology to align service development with overall market strategy, while partnering with Compliance to adhere to regulatory frameworks. Maintain a strong focus on risk and controls, ensuring issues are identified, escalated, and managed effectively and transparently. Plan and deliver innovative information to applicants efficiently in various formats, contributing to documentation related to applicant services. Demonstrate principled leadership in aspects of culture and conduct, articulating the organization's competitive proposition and key differentiators. Required qualifications, capabilities, and skills 8+ years of experience or equivalent expertise delivering products, projects, or technology applications Extensive knowledge of the product development life cycle, technical design, and data analytics Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Experience driving change within organizations and managing stakeholders across multiple functions Possess a comprehensive knowledge of the applicant lifecycle and solid understanding of business processes and risk controls. In-depth understanding of market participants, client requirements, and market practices, demonstrated through established relationships and previous achievements. Proven track record in delivering and managing change effectively, with strong analytical, problem-solving, and process re-engineering skills. Exceptional communication and presentation skills, with the ability to convey clear, concise messages and leverage the broader organization to achieve objectives. Excellent organizational and time management skills, with the ability to manage and prioritize multiple tasks across different time horizons while meeting deadlines. Proven ability to manage teams both directly and through dotted-line relationships, as well as across support areas to achieve overall objectives, with a strong understanding of the regulatory environment and its impact on applicant services. Preferred qualifications, capabilities, and skills Recognized thought leader within a related field Candidate should be a significant market participant and able to represent clients in discussions and seminars A confident executive who engages effectively with all levels, secures support for initiatives, and communicates market developments engagingly Capable of managing diverse activities over time, with strong prioritization skills
    $44k-92k yearly est. Auto-Apply 60d+ ago
  • Airport Customer Service Agent

    GAT 3.8company rating

    Customer service representative job in Philadelphia, PA

    As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee. Responsibilities: Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person. Must be able to announce both incoming and outbound flights. Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. Able to stand and work in one location for up to four hours at a time. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. Work independently without direct supervision. Requirements: Must be at least 18 years of age Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, speak, and understand the English language. Ability to stand for long periods of time Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Possess entry-level computer skills Occasionally lift bags or items weighing between 50 and 70 pounds Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law Must be able to work nights, weekends, and holidays
    $24k-31k yearly est. 16d ago
  • Customer Relations Specialist

    Spectrum Control 4.1company rating

    Customer service representative job in Philadelphia, PA

    At Spectrum Control, most departments operate on a 4-day, 10-hour work schedule in exchange for a 3-day weekend. We offer competitive wages and PTO, plus our benefits begin on day 1 of employment. Come join a workforce where we put you first! Position Summary: The Customer Relations Specialist serves as a primary point of contact for customers, supporting strong, responsive relationships across the order lifecycle. This role coordinates closely with Sales, Operations, Engineering, and internal stakeholders to process customer information, address inquiries, and facilitate timely, accurate communication. The Customer Relations Specialist helps ensure customer requirements are clearly understood and met, supporting on-time delivery, quality expectations, and overall customer satisfaction within a regulated, high-reliability manufacturing environment. ESSENTIAL FUNCTIONS Serve as a primary customer point of contact, processing customer requests and inquiries related to pricing, delivery, order status, expedites, and customer surveys. Prepare and communicate quotations, including pricing and delivery lead times, working with Sales, Operations, and Engineering as needed. Administer customer purchase orders by reviewing, accepting, and entering orders; performing purchase order reviews; issuing order acknowledgements; and processing change notices for new or existing parts. Validate customer requirements through design verification and cross-referencing, coordinating with Engineering to resolve requirements, clarify exceptions, or support special requests. Process return material authorizations (RMAs), validate returned materials, issue customer credits, and enter replacement or rework orders as required. Monitor and manage open order reports to support on-time delivery; proactively notify customers of changes to committed delivery schedules. Follow up on quotations to secure orders and document reasons for lost business. Obtain pricing approvals in accordance with established guidelines and authorization levels. Coordinate delivery lead times and recommend adjustments to pricing or lead times based on production capacity and customer needs. Complete purchase order reviews in compliance with ITAR, FAR, and DFARS flow-down requirements, including review of end-user statements where applicable. Manage customer portals and maintain accurate, up-to-date customer order information. Administer channel stock rotation through quarterly reviews. Manage inactive, obsolete, and retired part number quotations. Review and interpret customer terms and conditions, escalating concerns as appropriate. Resolve customer issues through cross-functional collaboration with Sales, Engineering, Operations, Accounting, and Quality. Respond to customer requests for order documentation, including order acknowledgements, shipment tracking, certificates of conformance (CoC), and invoices. Verify customer freight and shipping requirements to ensure compliance with customer and company logistics expectations. REQUIRED QUALIFICATIONS Associate degree. Three (3) to five (5) years of experience in customer service, inside sales, or a related customer-facing role within a manufacturing or technical environment. Or an equivalent combination of education and relevant experience. DESIRED QUALIFICATIONS Proficiency with ERP/MRP systems, CRM platforms, and related business tools. Strong working knowledge of Microsoft Office applications (Outlook, Word, Excel) and web-based systems. Ability to read and interpret company procedures, technical documentation, and customer requirements. Effective written and verbal communication skills, with the ability to interact professionally with customers, distributors, vendors, and internal teams. Ability to perform basic mathematical calculations, including percentages, discounts, proportions, and simple algebraic concepts. Strong reasoning and problem-solving skills, with the ability to manage multiple variables in a fast-paced, regulated environment. Ability to interpret and follow instructions provided verbally, in writing, electronically, or via diagrams and schedules. WORK ENVIRONMENT On-site role within a manufacturing environment, supporting cross-functional teams in a regulated aerospace/defense setting. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Third-Party Recruiters Please note, that per Spectrum Control Policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our values and expectations. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Spectrum Control will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. If you or your agency are interested in becoming an approved vendor please contact ************************************.
    $33k-54k yearly est. Auto-Apply 16d ago
  • Customer Service Advisor

    Intealth

    Customer service representative job in Philadelphia, PA

    Job Description Intealth is a mission-driven, innovative nonprofit committed to advancing quality in healthcare education worldwide to improve healthcare for all. We enhance the education of health professionals, verify their professional qualifications, and inform health workforce policies around the world. We offer a supportive, inclusive culture where diversity is celebrated, and every individual's contribution matters. What You Can Expect: Professional Growth: Career development, mentorship, and opportunities to advance. Work-Life Balance: Hybrid positions and comprehensive wellness benefits. Meaningful Work: Support the advancement of quality health care globally. Why Intealth? Named a Top Workplace by the Philadelphia Business Journal, Intealth provides an environment of collaboration, respect, and empowerment. We invest in you so you can grow, thrive, and contribute to work that changes lives. SOME OF OUR PERKS & BENEFITS! Salary starting at $26.00 Hourly Robust Medical, Dental & Vision from top providers 12% Employer Contribution to your 403(b) Tuition Reimbursement & Wellness Program Generous PTO Full-time | Shift: 11 a.m.-7 p.m., Monday-Friday | Flexible virtual work arrangement Intealth is seeking a Customer Service Advisor to join our Applicant Information Systems (AIS) team. In this role, you'll be the first point of contact for individuals and organizations engaging with Intealth's range of services. This includes supporting international medical graduates (IMGs) pursuing U.S. residency through the ECFMG Certification process, as well as assisting users of EPIC, Intealth's global primary-source verification repository used by physicians and medical institutions worldwide. About the Role You'll handle a high volume of phone and email inquiries, deliver accurate information, and collaborate with other departments to ensure applicants have the resources they need. This position requires strong communication, attention to detail, and the ability to multitask in a fast-paced, disseminate complex information in a service-oriented environment. Key Responsibilities: Support applicants through the EPIC and Certification process. Respond to a high volume of phone and email inquiries, resolving applicant questions efficiently and accurately, while delivering exceptional customer service. Interpret and explain complex policies and procedures in a clear and concise manner. Partner with internal teams to ensure first-call resolution and clear communication. Guide applicants through billing, fee inquiries, and troubleshooting within the online portal. De-escalate challenging interactions with professionalism and empathy, maintaining composure while finding solutions. Use sound judgment to determine when cases should be escalated. About You Are you passionate about supporting others and contributing to a mission that makes a global impact? Do you thrive in a fast-paced, collaborative setting, balancing empathy, accuracy, and attention to detail in everything you do? Qualifications: Bachelor's degree or equivalent experience required. 1-5 years of professional customer service experience. Proven ability to quickly learn and apply complex information. Strong problem-solving and multitasking skills. Proficiency in Microsoft Office; ability to navigate multiple systems simultaneously. Join us in shaping the future of global medical education at Intealth. Apply today to make a difference! Job Posted by ApplicantPro
    $26 hourly 23d ago
  • Automotive Customer Service Advisor - 3988

    Tupeloms

    Customer service representative job in Cinnaminson, NJ

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $30k-37k yearly est. 8h ago
  • Inbound Customer Support Agent

    Global Hub

    Customer service representative job in Philadelphia, PA

    We are seeking an Inbound Customer Support Agent to be the friendly voice our customers turn to for assistance. In this role, you will handle incoming calls, providing helpful information, resolving inquiries, and ensuring a positive customer experience. Key Responsibilities: Handle a high volume of inbound calls from customers in a professional and courteous manner. Address customer inquiries related to products, services, and account issues. Resolve customer complaints and issues effectively, ensuring customer satisfaction. Document all interactions accurately in our CRM system for future reference. Provide feedback on recurring issues to management to help improve processes. Collaborate with other team members to ensure a seamless customer experience. Qualifications: Excellent communication and interpersonal skills. Strong problem-solving capabilities and ability to think on your feet. Strong interpersonal skills to build rapport with customers and work collaboratively with team members. Ability to work in a fast-paced setting and handle multiple tasks simultaneously.
    $30k-40k yearly est. 60d+ ago
  • Client Specialist Keyholder - Paoli Shopping Center

    Knitwell Group

    Customer service representative job in Paoli, PA

    About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Available at least (20) hours per week. Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 01034 Paoli, PA-Paoli,PA 19301Position Type:Regular/Part time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
    $41k-72k yearly est. Auto-Apply 60d+ ago
  • Luxury Reservationist

    Kevin Smith Transportation Group

    Customer service representative job in Norristown, PA

    We're a luxury transportation company for clients who don't settle for average - and neither do we. Kevin Smith Transportation Group serves weddings, corporate events, and high-profile clients who expect professionalism, precision, and zero excuses. We move fast, think ahead, and take pride in delivering experiences, not just rides. If you like high standards, high expectations, and being part of a team that actually cares about the details, you'll feel at home here. Job Description Luxury Reservationist - Not for Everyone $21-$24/hr | Thurs-Mon | 11:30 AM-8:00 PM West Norriton, PA | Kevin Smith Transportation Group This is not a call center job. This is not a script-reading role. And this is definitely not for someone who's afraid to sell. We are a luxury transportation company serving wedding couples, corporate clients, VIPs, and high-expectation clientele. We're looking for a sharp, polished Reservationist who knows how to build rapport, close the sale, and make people feel taken care of from the very first call. If You: Love talking to people and know how to guide a conversation Have hospitality, hotel, event, or sales experience Can upsell without being pushy and create trust fast Thrive in fast-paced, high-detail environments Take pride in sounding professional, confident, and composed …then keep reading. What You'll Do: Handle inbound calls and inquiries for luxury transportation Sell and upsell services based on client needs (not just price) Book and manage detailed reservations with accuracy Be the calm, confident voice our clients trust The Details: $21-$24 per hour (based on experience) Thursday-Monday | 11:30 AM - 8:00 PM Prime schedule for hospitality professionals who like evenings, weekends, and being in the action Qualifications Hospitality, hotel, event, or customer-focused sales experience (You know how to read people, build rapport, and stay polished under pressure.) Strong sales instincts with the ability to upsell naturally and confidently (You're comfortable guiding clients to the best option - not just the cheapest one.) Excellent phone presence and communication skills (Clear, confident, professional - no mumbling, no awkwardness, no script-reading energy.) High attention to detail (You catch mistakes before they happen. You triple-check. You don't “hope for the best.”) Ability to thrive in a fast-paced, high-expectation environment (Multiple calls, multiple clients, multiple moving pieces - you stay calm and sharp.) Strong organizational and time management skills (You can juggle requests, follow up, and still keep your work clean and accurate.) Professional demeanor and polished presentation (You understand that luxury clients expect a certain level of tone, language, and presence.) Tech-comfortable and quick to learn systems (You're not scared of software, CRMs, or new processes.) Reliable, punctual, and accountable (You show up. You follow through. You don't disappear.) "Nice to Have" Experience with weddings, venues, or event planning Background in travel, concierge, or luxury services Prior work in transportation, limo, or logistics environments Additional Information What We Offer Paid time off Matching 401(k) Benefits - Medical and dental Parental Leave Work Environment & Physical Requirements Office-based position with standard business hours Use of computers, phones, and office equipment required Occasional lifting or movement of materials up to 25 lbs. Equal Opportunity Employer Kevin Smith Transportation Group is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.
    $21-24 hourly 1d ago
  • Call Center Representative

    The Berwyn Group

    Customer service representative job in Fort Washington, PA

    We are looking for a Call Center Representative to provide customer service by answering incoming calls and placing outbound calls resolving issues, and ensuring customers have a positive experience. Responsibilities: Handling about 50 incoming calls per day or placing about 120 outbound calls per day Active listening Verbal and written communication Professional phone voice and persona Basic computer proficiency Skilled typing Adaptability Understanding of phone etiquette Performs other related duties as assigned. Qualifications: High school diploma or equivalent At least one-year related experience required Proficient with Microsoft Office Suite or related software Remote; report to Fort Washington, PA office once per quarter for training. A few benefits offered for full-time roles include: Comprehensive health insurance, dental insurance, and vision coverage Company-paid life insurance, short and long-term disability insurance Generous PTO, paid holidays, and floating holidays Summer hours: Participating employees will enjoy a half day every other Friday Investment in career development including LinkedIn Learning and professional development funds The base pay range for this role is $18.00 - $22.00/hour. Base pay is positioned within the range based on several factors including an individual's knowledge, skills, and experience, with consideration given to internal equity. About Longevity Holdings Longevity Holdings (doing business through its subsidiaries PBI Research Services, The Berwyn Group, Inc., ITM, Life Insurance Trust Company, Fasano Underwriting, Twentyfirst, Longevity Trading & Analytics, and LexServ) is a fast-growing company that provides senior longevity data, analytics and services to the pension, benefits, life insurance, structured settlement, and life settlement markets. Longevity current has offices in these locations: Minneapolis, MN, Cedar Falls, IA, Sioux Falls, SD, Fort Washington, PA, Bethesda, MD, and Omaha, NE. Equal Employment Opportunity Longevity Holdings Inc. prohibits discrimination and harassment and will take affirmative action to employ and advance in employment qualified individuals based on their status as protected veterans or individuals with disabilities, race, color, religion, sex, national origin, sexual orientation and gender identity. Other Items To Note Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TN, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time or in the future. No agency emails, calls, or solicitations are accepted without a valid agreement. Our privacy notice is available at **************************************************
    $18-22 hourly 1d ago
  • Automotive Parts Customer Service Agent

    Burns Honda 4.2company rating

    Customer service representative job in Marlton, NJ

    Job DescriptionAutomotive Parts Customer Service Agent We're looking for a full-time Automotive Parts Customer Service Agent to join our online Honda parts retail team. If you're kind, patient, and take pride in doing things right the first time - while juggling emails, orders, and phone calls - this position has your name on it. This role focuses on helping customers nationwide through our online store, ensuring every order is handled with accuracy, efficiency, and genuine customer care. Schedule Monday through Friday, 8:00 AM - 4:30 PM No evenings. No weekends. Just solid, focused work during the day. Responsibilities Respond promptly and professionally to customer support tickets and phone calls Provide friendly, accurate assistance with order inquiries, part fitment questions, and return requests Process and bill orders daily through our online systems Review and verify VINs to ensure proper part fitment before processing orders Maintain accurate records of all orders, payments, and refunds Coordinate with warehouse and shipping teams to resolve issues efficiently Clearly explain company policies on returns, restocking fees, warranties, and shipping Manage multiple tasks at once while maintaining attention to detail Keep a positive, professional, and courteous tone with every customer Requirements Strong communication skills, both written and verbal Top-tier computer and typing proficiency - fast, accurate, and confident Experience in automotive parts, online retail, or dealership operations preferred Ability to work independently in a fast-paced, detail-oriented environment Dependable, organized, and driven to complete each task correctly High School Diploma or GED required Must maintain a professional demeanor and team-focused attitude Benefits Competitive pay Medical benefits Employee discounts on vehicle purchases, parts, and service Paid time off Comprehensive training and manufacturer support Recognition programs and advancement opportunities Why Work With Us At Honda Factory Parts, we do things the right way - every order, every customer, every time. When you join our online parts team, you'll be part of a trusted name that values integrity, precision, and genuine service. You'll help customers across the country get the right Honda part the first time, while representing a brand built on excellence. We are an Equal Opportunity Employer. We maintain a drug-free workplace. We'd love to talk with you - apply today and become part of our online success story! Submit to and successfully complete MVR, background check, and pre-employment drug test
    $28k-32k yearly est. 5d ago
  • Full-Time Call Center Representative - Member Advisor II - Northeast Philadelphia

    American Heritage Credit Union 4.3company rating

    Customer service representative job in Philadelphia, PA

    American Heritage Credit Union, a $5 billion credit union has immediate openings available in our Contact Center as a Full-Time Member Advisor II. This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence. Starting compensation from $20.50 - $22.50 per hour based on experience and education with potential for incentives! There is also a $2.00 increase per hour for all time after 5:00PM in the Contact Center along with time worked on Saturdays! Responsibilities Include: Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and/ or mail. Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service through the use of the ACS system in order to meet the expectations/ financial needs of the member. Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction. Provide education to new Member Advisors I to answer incoming calls, to use all necessary programs to assist the membership, advanced knowledge of Credit Union Products and Services. Act as a resource for the Member Advisors for questions and program support. Provides supervision in the absence of the Member Advisor Supervisor and/or Manager. Inform Supervisor/Manager of the coaching and assistance that was provided to the MA I upon their return. Provide feedback to Member Advisor Supervisor for coaching purposes. Answer escalated calls from Member Advisor I satisfy the member needs by offering alternative solutions, contact the appropriate department for assistance and follow up with the member in the agreed upon time frame. Requirements Include: Must have 1-3 years of prior Contact Center experience or relevant phone/sales experience. Must be flexible and available to work Contact Center hours of operation: Monday- Friday - 7:00 a.m. to 7:00 p.m. & Saturday 9:00 a.m. to 3:00 p.m. Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union. We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment. To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.
    $20.5-22.5 hourly 60d+ ago

Learn more about customer service representative jobs

How much does a customer service representative earn in Radnor, PA?

The average customer service representative in Radnor, PA earns between $24,000 and $40,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average customer service representative salary in Radnor, PA

$31,000

What are the biggest employers of Customer Service Representatives in Radnor, PA?

The biggest employers of Customer Service Representatives in Radnor, PA are:
  1. Domino's Pizza
  2. Domino's Franchise
  3. M R Co
  4. U-Haul
  5. Lendmark Financial
  6. CorVel
  7. Fastsigns International
  8. Planet Fitness
  9. Ed Quintus-State Farm Agent
  10. Tailored Brands
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