Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
Customer service representative jobs in Rancho Santa Margarita, CA - 2,632 jobs
All
Customer Service Representative
Inbound Sale Representative
Member Service Representative
Inside Sales Representative
Customer Retention Specialist
Customer Relationship Specialist
Customer Service Technician
Customer Support Representative
Customer Service Specialist
Customer Service Supervisor
Patient Service Representative
Customer Specialist
Bilingual Customer Service
Relationship Specialist
AFC
Customer service representative job in Norwalk, CA
Who We Are: At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: **************************** AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit ******************************** AFC's Core Values: Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own. Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees. Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination. Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other's efforts. We stand committed to the success of our customers. We're Looking For: We are seeking a Relationship Specialist who enjoys and is energized by building relationships through meaningful interactions with current and prospective customers. You will be part of a local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in elevating customer relationships, attracting new business, and growing AFC revenue while balancing risk. The ideal candidate will have three years of experience in customer-facing, sales, or sales support roles. Where You'll Work: The ideal candidate will reside within the Anaheim, CA market and travel within their assigned territory. You Are: Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your peers, celebrating their wins, and supporting them through their struggles. Powered by Passion. you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer's success is built upon the commitment and perseverance of your efforts. Vision-Driven. you focus on understanding your customers' future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what's to come. Dedicated. you have an unwavering “people-first” commitment to ensure success and provide support to your customers and team. You Will: Use critical thinking to assess business and risk situations and make decisions with little oversight. Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues. Grow the portfolio organically and assist in promotional efforts to new and existing accounts for product campaigns and cross-platform partnerships. Manage, service, and balance risk on customer accounts Manage existing accounts and drive new growth opportunities. Embrace our culture of supporting others' success as they grow in their role. Must Have's: A minimum of three to five years of experience in customer-facing, sales, or sales support roles. A valid driver's license with reliable and dedicated transportation. Ability and desire to frequently travel (50-75%) within your market to support our current and prospective customer base. Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity, and the ability to adapt. Proficiently apply sales expertise, adapt to audiences, maintain curiosity, and effectively resolve core dealer issues. A strong understanding of portfolio management, risk, and new business development. Ability to work independently and autonomously when needed as well as part of a team. Ability to use and understand technology required for your position such as mobile applications and software. High level of accountability towards local goals and business targets. Nice to Have's: Previous auto industry or financial services experience Experience with Google Workspace, Salesforce, Tableau What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Annual Salary: $70,000.00 - $75,000.00 (Depending on experience, skill set, qualifications, and other relevant factors.) Bonus Range Target Bonus Range: $0.00 - $10,000.00$70k-75k yearly 4d agoCustomer Service & Bike Tech
Retrospec
Customer service representative job in Perris, CA
First 90 days: fully in office After 90 days: 3 days in office, 2 days hybrid Based throughout Southern California, Retrospec is committed to a no-barrier, inclusive entry to nature and honest conversation about the industry. Over the past 16 years, Retrospec has grown exponentially to serve consumers of all ages, ignite their passion for fresh air, and fuel their love of nature through all seasons. Everything we create is designed and tested in beautiful California to ensure it's ready for your next journey. Choosing the road less traveled is rarely easy, but always worth it. About the Role We're seeking an experienced, empathetic, and technically skilled Customer Service & Bike Tech to join our growing team. This hybrid role combines technical bike expertise with exceptional customer care, supporting both our direct-to-consumer (D2C) and dealer (B2B) channels. You'll be the go-to expert for customer and dealer inquiries, troubleshooting bike and e-bike issues, managing warranty claims, and ensuring every interaction reflects the Retrospec brand's commitment to quality, integrity, and outdoor adventure. If you thrive in fast-paced environments, love helping people, and enjoy problem-solving with a hands-on approach, we'd love to hear from you. Responsibilities Receive, research, and respond to customer and dealer inquiries via phone, email, chat, and social media with empathy and professionalism. Provide expert-level knowledge and troubleshooting support for bikes and e-bikes, including assembly, repair, maintenance, and general technical questions. Manage consumer and dealer warranty claims, acting as a liaison between customers, sales, product, and warehouse teams. Walk customers through assembly and troubleshooting steps clearly and confidently via phone or email. Process returns, exchanges, and replacement parts with attention to accuracy and customer satisfaction. Collaborate with the warranty, sales, and warehouse teams to ensure timely resolutions and a seamless experience for both consumers and dealers. Build and inspect new and returned bikes for troubleshooting and quality control, as needed. Respond to and monitor social media inquiries and reviews, escalating trends or product feedback to the appropriate teams. Track and flag recurring issues, inefficiencies, or product concerns to improve customer experience and operational processes. Maintain accurate communication records in Gorgias using automations and workflows to manage volume efficiently. Communicate customer insights and product feedback constructively to product development, sales, and marketing teams. Quickly become familiar with the Retrospec brand voice, customer service protocols, and software platforms to provide high-quality support. Assist with additional customer service and clerical tasks as assigned. Qualifications 2-3 years of ecommerce customer service experience; bike industry experience highly preferred. Strong understanding of bike and e-bike mechanics, assembly, repair, and maintenance. Exceptional written and verbal communication skills with a friendly, professional demeanor. Experience with customer service tools such as Gorgias or Zendesk. Proven ability to manage a high volume of tickets, calls, and multi-channel inquiries efficiently. Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment. Proficient computer literacy and quick adaptability to new systems. AA degree preferred; high school diploma or equivalent required. Experience managing warranty processes and dealer accounts is a plus. Familiarity with social media or online community communication is a bonus. Passion for outdoor recreation, cycling, and the Retrospec mission. Physical Requirements: Must be able to lift and move items weighing up to 75 lbs as needed.$36k-50k yearly est. 2d agoCustomer Support Representative
Jamieson Wellness Inc.
Customer service representative job in Irvine, CA
Who we Are Youtheory, located in Irvine California, is a leading manufacturer of health and wellness supplements including the award winning line of youtheory products which are sold in over 50,000 retailers worldwide. With over 200 years of combined service in the natural foods and supplement industry, Youtheory executives are committed to its mission of being a purpose built company that continually supports a wide range of charitable organizations both locally and globally. Overall Responsibilities To ensure that optimum customer service is obtained through accurate and professional utilization through e-mail, EDI, fax, customer call ins, invoicing, maintenance of customer files, pricing files, and professional liaison with the customers, internal sales & marketing team, and distribution. Specific Key Responsibilities & Duties Process all orders in a timely manner ensuring maximum unit fill, correct pricing, bonus items follow the promotional calendar, substitutions are made where necessary, communicate the delivery details to distribution and traffic, and follow up that the orders are shipped on time to meet the due dates Liaise with production planning and CPFR when required to confirm stock availability for orders and manage order allocation Answer all inquiries in a professional, congenial, and timely manner for the following purposes: placement of orders, reporting of damages, shipping errors, pricing errors, product availability, tracing of orders and new accounts Maintain current knowledge of required documentation for international orders and 3'd party contracts Liaise with Traffic/Customs Compliance for required document completion Communicate to the accounts, Territory Managers, and Key Account Managers all pertinent information regarding ship dates, back orders, discontinued items substitutions, etc. Review all open orders to ensure they are kept current and prioritized daily Liaise with 3'd party service providers by providing open order details and follow up to ensure that all orders can be filled and shipped within the required time frame to meet customers requested delivery dates Review sales orders for invoice accuracy Act as liaise with Sales Team on items including but not limited to, car stock, POP material, special reports, out of stock situations and launch date problems As required ensure delivery and return of trade show materials and point of purchase material. Review, approve and process claims from accounts for A/R posting Working in compliance with the company's Health & Safety Policies/SOPs including but not limited to the Safety Responsibilities Procedure Will comply with Good Manufacturing Practices in all GMP sensitive areas of Jamieson Laboratories Ltd. facilities Other duties or projects as assigned Knowledge, Skills & Abilities Requirements Grade 12 or equivalent Excellent interpersonal and communication skills (verbal and written) Working knowledge of Word, Excel, Outlook, SAP, Xtuple/ERP would be considered an asset Familiarity with both manufacturing and warehouse operations and transportation of consumer goods Self-motivated, good organizational skills and a team player Ability to communicate in a bilingual capacity would be a definite benefit, preferably in Spanish or French Able to work in a fast-paced environment Benefits: Competitive salary, including discretionary performance-bases bonuses Health Benefits (medical, dental, vision) Life Insurance 401(k) Matching Flexible Spending Accounts Employee Assistance Program Vacation Time Employee Recognition Programs Learning & Development Work/Life Balance Fun Company Events Our Values ACCOUNTABILITY: We do what we say. We take personal ownership for our work and actions and its impact on others and the business. RESPECT: We do it together authentically and inclusively. We actively listen and engage each other, including diverse perspectives. EXCELLENCE: We drive to high standard for product, people and planet. We challenge the status quo and bring forward innovative ideas in the continuous pursuit of quality. AGILITY: We embrace change and act with flexibility. We welcome new ideas and feedback, swiftly incorporating them to improve our performance$38k-50k yearly est. 4d agoCustomer Service Representative
Kellyconnect | Contact Center Solutions
Customer service representative job in Irvine, CA
For those who want to keep growing, learning and evolving. We at KellyConnect hear you, and we're here for you! We're seeking a customer service representative to work at a premier employer centrally located in Irvine, California. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity. Schedule/Compensation Details: Attractive hybrid work solution that offers the best of both worlds Office Rotation: Tuesday/Thursday & every other Friday Must live in commutable distance to Irvine, California Work from Home Rotation: Monday/Wednesday & every other Friday Competitive pay rate- $26 Why should you apply:Medical and dental benefits Opportunity to gain valuable experience. Enjoy a positive and supportive work environment. Paid training to ensure you have the skills & knowledge to succeed. What's a typical day as a Customer Service Representative? You'll be: Processing product complaints through queues and other communication channels. Maintaining a positive experience while investigating complaints in a timely and courteous manner. Accurately updating databases with pertinent details & product information. Escalating issues based on severity to appropriate levels as needed. Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints. This job might be an outstanding fit if you: Have a high school diploma or equivalent. Have at least 6 months of customer service experience Have strong problem- solving and organizational skills. Are able to work in a fast-paced environment. Are able to work a hybrid work schedule comprised of weekly office & remote requirements. What happens next: Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Acerca de kelly El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año. Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.$26 hourly 4d agoCustomer Service Specialist
Zenith Search Partners
Customer service representative job in Fullerton, CA
Quick overview of this role . We're looking for an experienced Industrial Customer Service Specialist to support a growing specialty distribution business in the Fullerton area. This is a fully onsite, hands-on, judgment-driven role supporting experienced sales professionals in a fast-moving industrial distribution environment - in an office where accountability, collaboration, and a little background music are part of the daily rhythm. If you've supported sales teams in an industrial or distribution setting and enjoy being the person who keeps orders, logistics, and communication running smoothly, keep reading! This role will feel familiar - and rewarding. What you'll be responsible for Owning the full lifecycle of customer orders, from entry through fulfillment and delivery Supporting assigned sales reps while maintaining clear boundaries, accuracy, and priorities Coordinating with warehouses, carriers, and logistics partners on domestic LTL shipments Managing documentation tied to orders (SDS, CofA, lot tracking, product details) Using ERP systems to track orders, inventory, and customer activity Communicating clearly and professionally with customers, suppliers, and internal teams Identifying issues early and driving resolution with urgency and accountability Maintaining accuracy in a fast-paced, multi-SKU industrial distribution environment What we're looking for Must-haves: Experience in industrial customer service or order management Background in industrial or specialty distribution (chemicals a strong plus, but not required) Comfort managing logistics and domestic freight via brokers and carriers Strong organizational skills, attention to detail, and follow-through Confidence to professionally push back on sales when needed to protect operations and customers Ability to work on-site in the Fullerton, CA area Nice-to-haves: Experience in chemical distribution ERP exposure (Datacor / Chempax or similar systems) Familiarity with SDS, CAS numbers, and regulated products Google Workspace experience (Sheets, Docs, Gmail) Why this role is different This is a judgment role, not a script-driven CSR position You'll be trusted to manage priorities, not just process transactions The team values accountability, teamwork, and clear communication Office culture is collaborative, professional - and energetic Compensation & details Competitive hourly compensation aligned with experience Full-time, on-site role Strong benefits and long-term stability with a well-established firm$33k-43k yearly est. 1d agoJapanese Bilingual Customer Service Rep
Ultimate Staffing
Customer service representative job in Torrance, CA
This position is responsible for performing customer service functions by handling travel arrangements and responding to travel-related inquiries to meet customer needs and promote quality service. Principal Accountabilities Perform customer service functions Perform general administrative tasks Skills and Qualifications Required Bilingual proficiency in Native Japanese and English Japanese - Proficient English - Read, Write, Speak All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.$28k-35k yearly est. 4d agoCustoms Specialist
Worldwide Logistics Group
Customer service representative job in Lakewood, CA
Worldwide Logistics Inc. is looking for an Import Customs Logistics professional or Customs Entry Writer. In this position you will work within our Customs Brokerage Department to make each US import shipment or entry a success. Responsibilities: File Importer Security Filing (ISF) File Customs Entry Daily tracking and tracing of customer shipments Communicating with ocean / air carriers, truckers, warehouses for arranging shipments and follow up on shipment updates Accurate and complete documentation preparation Compliance with timeliness of Customs entry and ISF Filings and other Customs regulations Maintain thorough communication with client and overseas offices throughout shipment process Arranging payments to vendors for services rendered Utilizing Customs Brokerage management software for filing and document generation Maintaining reports online or in Excel if required by the account Working in conjunction with other staff to complete required import service Complete accurate profit and loss analysis for each shipment Requirements: Strong attention to detail and accuracy Good communication with teammates, supervisor and clients Ability to multi-task, prioritize, and manage time effectively Aptitude to work independently on daily tasks Capacity to critically analyze a problem and generate possible solutions independently and cooperatively Preferred Skills At least 1 year at US Customs Brokerage Experience as customs broker entry writer Experience with Customs or ISF filings Familiar with US imports Familiar with Customs Requirements of Partner Government Agencies What you'll get in return: Competitive base salary Medical, dental and vision insurance for employees 401K Program to help you invest into your future Flexible vacation time to promote a healthy work-life balance Hybrid schedule - required 3 days in office, 2 days remote (no exceptions)$36k-57k yearly est. 5d agoCustomer Service Representative
Insight Global
Customer service representative job in Carlsbad, CA
Title: Customer Service Representative 6 month contract to hire Pay $24/hr REQUIRED SKILLS AND EXPERIENCE 1+ years of Customer Service experience Experience from a product-based company and comfortable with shipping and logistics coordination (ex. med device, warehousing) Microsoft Office Suite and Excel experience Strong attention to detail Strong written communication skills High school Diploma or GED JOB DESCRIPTION We are seeking an experienced customer service professional to sit onsite in a hybrid working environment for a large electronics manufacturing company in Carlsbad, CA. This person will be a part of a customer-oriented team that is attentive to all customer needs. The team thrives on delivering on customer needs and works in a timely manner in a solutions-oriented environment. Job duties include but are not limited to: Key accounts point of contact for customer service. Support role for trade compliance processes. Consistently viewed as an “owner” of process and transactional challenges that arise. Coordinate customer inquiry and manage spares and system order processing steps between sales, factory, and logistics teams where standard order content can't be established due to high complexity. Attempt to resolve or advance customer escalations. Skills and abilities this person should possess: Profound understanding of customer related transactions, from quoting to invoicing. Strong problem-solving skills. Proven and effective relationship building skills. Ability to multitask. Excellent written and oral communication skills. Detail oriented. Benefits packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law$24 hourly 5d agoCustomer Service Representative
Windsor Fashions
Customer service representative job in Santa Fe Springs, CA
As the department's first responder, the Tier 1 Customer Service Agent is crucial for building and maintaining the company's positive reputation. The role requires a high level of professionalism while assisting customers within our Zendesk ticketing system via phones, emails, text messages, and chat. Responsibilities also include, but are not limited to, processing customer returns, issuing refunds, handling claims, creating package replacements, supporting store associates, guiding customers through their shopping experience, troubleshooting technical issues, and triaging issues with other departments. Essential Job Functions: Provide amazing (above and beyond) service across multiple channels Provides exceptional customer service leveraging strong problem solving and professional communication skills Ensures all customer service assigned cases/activities are brought to resolution and properly communicated to the customer Uses problem solving skills and works with internal resources to analyze requests/data and determine root causes of issues Documents every customer service interaction in Shopify and Zendesk as appropriate for the interaction Adheres to Customer Service procedures to handle escalation process for tier 2/3 Works as a team member and reports issues to management that are important to area/process improvement. Uses appropriate judgment in upward communication regarding department or employee concerns. Meets performance expectations (KPIs) by achieving or exceeding departmental goals and objectives such as quality and productivity measures (AHT, CSAT, etc…) Continuously adhering to our Quality Assurance standards Contributes to team effort to help achieve department objectives Provide knowledgeable answers to questions about products, pricing and availability. Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service. Job Qualifications/Requirements: Knowledge of Zendesk is a plus Available during business hours, including evenings and weekends. Be a creative problem solver Comfortable working in a high stress fast changing environment Polite, friendly attitude to deal pleasantly with customers and agents Cheerful, engaged, and uplifting tone during customer interactions Reliable in Attendance & Punctuality Ability to work under deadlines Strong multi-tasking skills Type 45 WPM Clear and articulate speaking voice Command of the English language Bilingual in Spanish a plus Computer/Internet skills/Word/Excel Mathematical skills Organizational Skills HS Diploma Physical Demands: Sitting at a desk/computer all day. The environment is fast paced, and indoor temperature conditions apply. WINDSOR EQUAL OPPORTUNITY EMPLOYER$27k-36k yearly est. 2d agoPatient Service Representative
Medasource
Customer service representative job in Baldwin Park, CA
Patient Services Registration Clerk - Onsite (Baldwin Park, CA) Start: ASAP - 1/30/2026 Schedule: Monday-Friday, 8:30AM-5PM (no weekends) Type: Contract (Bandwidth Support) We are seeking an experienced Patient Services Registration Clerk to support a busy Hospital Surgery Department. The ideal candidate has 1-3 years of patient access or registration experience, preferably in a surgery clinic or hospital setting, and excels in customer service and front-office operations. What You'll Do Serve as first point of contact for patients arriving for surgery Collect and enter patient demographics with a high level of accuracy Obtain required signatures on consent and regulatory documentation Conduct insurance verification and determine patient liability Collect patient payments and follow cash-handling protocols Provide exceptional customer service during high-volume surgery check-in Prioritize workflows to support first-case start times What You Need High School Diploma or equivalent 1-3 years of related experience (patient access, registration, front desk, or public-facing healthcare role) Knowledge of third-party insurance verification Strong customer service and communication skills Basic understanding of hospital registration processes Comfortable with fast-paced, high-traffic environments Epic experience preferred but not required Work Environment Business casual dress code Paid employee parking High-volume surgical department Must maintain excellent attendance due to early case-start support$32k-38k yearly est. 1d agoCustomer Service Representative
Kelly
Customer service representative job in Pasadena, CA
Registry Engagement Representative Pay Rate: $20.00 per hour Commitment: 6-month assignment We are currently seeking two compassionate and reliable Registry Engagement Representatives to join our team in Pasadena. This is an in-office, call center-based role supporting high-needs In-Home Supportive Services (IHSS) recipients, including seniors and individuals with disabilities. Many calls involve urgent or emergency situations requiring immediate assistance and problem-solving. Key Responsibilities Answer inbound calls from IHSS recipients requiring urgent back-up homecare support when their assigned provider is unavailable. Assist seniors and individuals with disabilities in locating replacement homecare workers. Provide guidance and support to recipients navigating county and state assistance programs, including IHSS and Medi-Cal. Connect callers with appropriate community resources based on their needs. Accurately document calls, actions taken, and follow-ups in internal systems. Communicate clearly and compassionately with individuals experiencing high-stress situations. Qualifications Bilingual in Spanish and English (required). Prior call center or high-volume phone experience preferred. Experience with IHSS, homecare, or social services is a strong plus. Strong communication, problem-solving, and organizational skills. Ability to remain calm, professional, and empathetic in urgent or emergency situations. Reliable and able to commit to a minimum of 6 months. Apply today and help drive the mission. Send your resume to ************************* Or call Daisy at ************$20 hourly 2d agoCustomer Service Supervisor
Leadstack Inc.
Customer service representative job in Pasadena, CA
Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures. Education Requirement: A. High School Diploma or Equivalent Day-to-Day Responsibilities/Workload: Position Summary: We are seeking a dedicated and experienced Supervisor to lead a team of claims advisors with providing in-person support to customers impacted by wildfires. This role is critical in ensuring compassionate, efficient, and accurate service delivery during a high-volume claims intake period. Key Responsibilities: • Supervise daily operations of in-person claims advisor teams at the designated support center. • Ensure claims advisors provide empathetic, accurate, and timely assistance to wildfire-affected customers. • Monitor team performance, customer interactions, and adherence to claims intake protocols. • Provide coaching, real-time support, and conflict resolution for front-line staff. • Escalate complex or sensitive customer issues to appropriate internal teams. • Collaborate with program leadership to ensure service levels meet KPIs. • Maintain accurate documentation of team activities, customer feedback, and operational metrics. • Ensure compliance with safety, privacy, and utility-specific policies. Required Skills/Attributes: Required Qualifications: • High school diploma or equivalent (Associate's or Bachelor's degree preferred). • Minimum 2 years of supervisory experience in customer service, preferably in-person or field-based. • Strong leadership and coaching skills, especially in high-stress or crisis environments. • Excellent interpersonal and communication skills. • Experience working with vulnerable populations or in emergency response settings. • Proficiency in basic digital tools (e.g., CRM systems, document handling platforms). • Experience in utility services, insurance claims, or healthcare. Desired Skills/Attributes: • Bilingual (Spanish or other languages) a plus. • Familiarity with trauma-informed customer service practices.$36k-51k yearly est. 2d agoInside Sales Representative - Wholesaling Houses
Evergreen Homebuyers
Customer service representative job in Fountain Valley, CA
Salary: $125,000 | No Real Estate License or Experience Required 📍 Fountain Valley, CA (In-Office) 🕘 Monday-Friday | 8:30 AM - 5:30 PM 💼 Full-Time 🚀 Why Evergreen Capital? At Evergreen Capital, we help property owners solve real problems while building a high-performance team of real estate professionals. We're a fast-growing investment firm based in Fountain Valley, specializing in turning warm, qualified leads into successful property acquisitions. This is not a cold-start sales role. We provide: Proven systems Warm inbound and outbound leads Step-by-step training We're looking for someone hungry, competitive, and ready to build a long-term career in real estate investing/wholesaling - not just another job. 🏡 About the Role As an Inside Sales Representative , you'll be on the front lines of the business - speaking with motivated sellers, making cash offers, and putting deals under contract. You'll focus on closing, not chasing leads or figuring things out on your own. 📞 What You'll Do Daily Make 175+ inbound/outbound calls with warm, motivated sellers Build rapport and uncover seller motivation Negotiate win-win solutions Present cash offers using proven scripts and strategies Analyze properties and determine offer prices (training provided) Manage leads and follow-ups in our CRM Send contracts and push deals through closing 🎓 Training & Support No experience? No problem. We provide full, hands-on training, including: Phone scripts & objection handling Offer and negotiation strategies Follow-up systems that close deals Real estate investing fundamentals You'll never be left guessing - we show you exactly how to win. 🔥 Who Thrives Here Competitive, driven closers who want to win Confident communicators who enjoy sales conversations Goal-oriented professionals who love performance-based pay Organized, disciplined follow-up pros Fast learners who want long-term growth in real estate If you've succeeded in sales, call centers, hospitality, and customer-facing roles, you'll feel right at home. 📅 A Typical Day Review new and active leads Follow up with motivated sellers Present offers and overcome objections Lock up contracts Celebrate wins and move on to the next deal 🏆 The Bottom Line If you're: Tired of capped income Hungry for real financial growth Motivated by results, not excuses Ready to become a top closer in real estate investing/wholesaling? Evergreen Capital wants to meet you.$125k yearly 5d agoInside Sales & Customer Experience Representative
Terminax
Customer service representative job in Irvine, CA
TERMINAX, a leading brand in high-performance automotive films, known for innovations in paint protection films (PPF), is currently looking to hire an Inside Sales & Customer Experience Representative to support our U.S. sales operations, drive lead conversion, and deliver outstanding customer experiences through proactive communication and service. Responsibilities Qualify leads, manage the sales pipeline, and schedule meetings or product demos for the outside sales team. Support sales team with quotes, proposals, order processing, and contract management. Collaborate with marketing to follow up on campaign leads and promotional activities. Respond promptly to customer inquiries via phone, email, or online channels. Manage order tracking, shipping updates, and delivery confirmations to ensure a smooth customer experience. Resolve product or service issues by identifying the problem, determining solutions, and following up to ensure resolution. Maintain strong customer relationships and proactively check in to increase satisfaction and loyalty. Coordinate with operations, logistics, and technical teams to ensure accurate and timely order fulfillment. Other ad-hoc tasks as assigned by management. Qualifications Associate's degree or higher preferred (Business, Communications, or related field). 2+ years of customer service experience, ideally in automotive, manufacturing, or B2B environment. Strong communication skills (verbal and written) and ability to handle challenging situations with professionalism. Detail-oriented with strong organizational and multitasking skills. Proficiency in Microsoft Office; experience with CRM/ERP systems preferred. Team player with a proactive attitude and problem-solving mindset. Interest in automotive or aftermarket products is a plus. Bilingual (English/Spanish or English/Chinese) is a plus. Compensation & Benefits Competitive base salary plus commission and performance-based incentives Opportunity to grow into a senior success role within a fast-growing, innovative company Onsite fitness center Coffee, drinks and snacks$41k-70k yearly est. 5d agoMember Service Representative
Elevait Solutions
Customer service representative job in Fountain Valley, CA
We are seeking an experienced Member Services Representative to support the frontline point of contact for members and providers, ensuring a high-quality service experience through accurate, empathetic, and compliant support. Key Responsibilities Serve as the primary contact for member and provider inquiries via phone, email, and written correspondence Educate members on benefits, claims, appeals, grievances, and plan policies Process member grievances, appeals, and pre-authorization requests Support multiple service queues including Member Services, Claims, Provider Services, and Medical Management Accurately document interactions and maintain compliance with HIPAA and regulatory guidelines Review claim history to ensure correct benefit, deductible, and coinsurance tracking Collaborate with internal teams to resolve issues efficiently Meet or exceed productivity and quality performance standards Required Qualifications Minimum 2 years of experience in a call center or transaction-based environment Strong customer service and communication skills Proficiency with MS Word and Excel Typing speed of 45 WPM or higher High attention to detail and strong organizational skills Specialty Coding Certification (required) Preferred Qualifications Experience in a managed healthcare or health plan environment Knowledge of claims, appeals, grievances, and prior authorizations Bilingual (Spanish/English) preferred Bachelor's degree$32k-46k yearly est. 3d agoRCI-MCH-36727578 Member Services Representative JOB Fountain Valley, CA
Rangam
Customer service representative job in Fountain Valley, CA
Apply Here: ***************************************************************************************************** Hybrid role The Member Service Representative is the face of Client Select Health Plan and directly impacts the member's service experience by how well customer service inquiries and problems via telephone, Internet or written correspondences are handled. The MSR always maintains a positive caller experience. Job Responsibilities: Documents and tracks contact with members, providers and plan sponsors; ensuring calls and rework are distributed to the appropriate staff. Guides the member through their member plan of benefits, MCSHP policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines. Creates an emotional connection with our members by understanding and engaging the member to the fullest to advocate for our member's best health. Takes accountability to fully understand the member's needs by building a trusting and caring relationship with the member. Anticipates member's needs. Provides the customer with related information to answer the unasked questions, (e.g. additional plan details, benefit plan details, member self-service tools, etc.) Explains member's right and responsibilities in accordance with the contract and regulatory requirements. Support all Member and Provider Services phone queues as required. (Medical Management, Claims, Provider Services) Process member grievances and appeals received by telephone, fax, email and through Client Select's member portal. Skills: Required Skills & Experience: Minimum of two (2) years of experience in a transaction-based environment such as a call center or similar environment. Basic computer skills, including general knowledge of MS Word and Excel applications, type minimum of 45 WPM. Required Education: High school graduate or equivalent. Required Certifications & Licensure: Specialty coding certification.$34k-42k yearly est. 5d agoCustomer Loyalty Retention Specialist
Corkys Pest Control
Customer service representative job in San Marcos, CA
Essential Duties and Responsibilities Be the first point of contact for customers wanting to cancel services. Engage with customers to identify cancellation reasons and offer tailored solutions. Communicate the value of services to reinforce customer commitment. Use negotiation and de-escalation techniques to maintain customer relationships and reduce churn. Track retention metrics, including save rates and customer feedback. Keep detailed records of all interactions in CRM systems. Collaborate with internal departments to resolve customer issues efficiently. Follow up with customers to ensure satisfaction post-resolution. Demonstrate thorough knowledge of service offerings and pricing to advise customers confidently. Handle all interactions with empathy and professionalism. Meet or exceed monthly retention KPIs, such as customer saves and call quality. Participate in ongoing training to stay updated on company services and policies. Utilize Microsoft Teams, Outlook, and other relevant tools. Perform additional duties as assigned. Customer Engagement Connect with customers proactively through phone and email. Build strong relationships by understanding their needs and preferences. Issue Resolution Address customer inquiries and concerns with professionalism and urgency. Work with internal teams to resolve issues efficiently. Upselling & Cross-Selling Identify opportunities to recommend additional services or products. Educate customers on the benefits of enhanced offerings. Customer Feedback Collect and share customer insights to support service improvements.$34k-44k yearly est. Auto-Apply 60d+ agoInbound Sales Representative
Apfsc
Customer service representative job in Laguna Hills, CA
FIMAC is seeking an energetic and outgoing call center agent to manage inbound customer acquistion for our brands with the goal of converting leads to sales. This position will deal with customers through multiple channels, including, but not limited to inbound calls, online messaging/chat, text and emails. Sales skills, speaking skills and writing skills are a must. Responsibilities: Handle mass number of inbound and outbound calls Utilize company equipment to facilitate calls Interact with all customers in a friendly and courteous manner Follow up with open leads When necessary involve senior management Follow all prompts and scripts to the letter with no deviation Qualifications for Call Center Representative: Call Center Experience is a plus Experience with CreditSoft is a major plus Basic understanding of windows base systems Excellent verbal communication skills Strong literary comprehension capability Reliable transportation to and from the call center Capable of staying focused and tuning out outside distractions Ability to sit for long periods of time Education: High School Graduate or equivalent required. Schedule: 8 hour shift Day shift No Weekends Benefits: Employee ASC discount club card Health insurance Paid time off 401k Supplemental pay types: Signing Bonus (based on qualifications & performance) Base Salary plus Commission Daily cash incentives Compensation: $41,600.00 per year HIRING NOW Helping people live better lives CCCS agency providing financial services to consumers At APFSC, we are devoted to your cause and offer the best debt management program available. Striving to maintain the highest quality standards, we help families get back on track through counseling and education. Working together, we find a better way out of debt, and a healthy way back to financial freedom. We work with most major creditors and are able to gain, on your behalf, a reduction in your interest rates and consolidate all of your creditor's payments into one monthly payment from you, saving you from the worry of late or missing payments. With monthly reports and continuous contact, we celebrate with our clients while they watch their debt melt away. APFSC also provides required pre-bankruptcy credit counseling and pre-discharge debtor education for those consumers contemplating filing bankruptcy. All individual bankruptcy filers are required to complete pre-bankruptcy credit counseling and pre-discharge debtor education. These may not be provided at the same time. Credit counseling must take place before you file for bankruptcy; debtor education must take place after you file. Certificate of completion for both credit counseling and debtor education are required before the filer's debts can be discharged.$41.6k yearly Auto-Apply 60d+ agoAudi Technologist and Customer Retention Specialist
Hoehn Motors
Customer service representative job in Carlsbad, CA
Handles previous and current Sales and Service clients whose key role is Retaining both Service and Sales clients. You will work to secure Used Car Inventory using our Lease Maturity Tools and appointment setting tools for our Sales Department by collaborating with the Sales Managers, Service Manager, Service Advisors, and Audi Brand Specialist. You'll be able to work with both Sales and Service Departments and convert Service Opportunities into New and Used Car retail Sales. Essential Duties: Assists and greets customer on both the Service Drive and Sales Department with the intention of retaining the client and or purchasing their current vehicle. Assists the Service and Sales department in a supportive role with current, previous, and new clients with trouble shooting or vehicle questions. Working monthly lease maturity portfolio. Making appointments for lease end customers to come in and review lease end options with the sales manager. Demonstrate the ability to communicate through a wide array of digital tools and platforms. With competency in Microsoft programs like (Excel, Outlook, Word, etc.) and keen to learn new technologies. Highly disciplined approach and works efficiently to meet the needs of guests, sometimes dealing with multiple guests simultaneously. Keeps updated and is capable of absorbing and retaining information regarding vehicles, the technology within and value added products. Demonstrates vast knowledge of the Audi product lineup, helps sales/service staff with understanding new technologies/updates. Attends sales meetings. Maintains professional appearance and workspace. Sells and delivers professional service when needed in the sales department Processes sales paperwork in accordance with dealership policies Keeps up-to-date on new Audi products and services within the industry. Will be responsible for clean and tidy showroom and vehicle display. Approaches and greets overflow sales prospects in a timely manner. Exhibits a high level of commitment to customer satisfaction. We don't believe in high pressure sales. We simply help our customers find the vehicle that meets their needs, while giving them a great experience. We price our vehicles based on extensive research to be highly competitive and our management staff will coach you to success! Audi Carlsbad has introduced an all-new compensation package that pays you in several different ways. · Guaranteed hourly wage · Volume / Unit bonuses · Flex scheduling featuring 2 full days off every week plus an early and a late day · You will receive a wide range of benefits including FULL medical, dental, and vision insurance · Discounts and an associate pricing program on vehicles, parts and service · Support for continuing education and personnel development are included$35k-44k yearly est. 60d+ agoCareMore Sales Extender
Mindlance
Customer service representative job in Upland, CA
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************ open for CareMore Sales Extender located in Upland, CA with a competitive hourly rate. After reviewing your resume posted on an online job board, I believe your education and skill set could be a good fit for this particular opportunity. Please review the highlights of the position below and if this is of interest to you, please call me directly at ************ to discuss the particulars. If this role is not of interest to you, please respond with a short overview of the types of opportunities that you feel best reflect your education, experience and career path. Job Description Job Title : CareMore Sales Extender Client Location : 141 W Foothill Boulevard, Upland CA 91786 Contract Duration : 12+ Months contract (possibility of extension based on performance) Work Timings : M-F 40 hours per week - Must have flexible schedule due to evening and weekend work. Pay rate : $ 18.56/hr Responsible for collaborating with Sales and Business Development Teams to generate leads from community events, expos, and sales camps held at a variety of locations including pharmacies, provider offices, senior centers, food banks, discount stores and other retail locations. MAJOR JOB DUTIES AND RESPONSIBILITIES: Primary duties may include, but are not limited to: Represents CareMore at community/company-sponsored events. Facilitates onsite enrollments at events and assists at sales meetings. Maintains knowledge of provider network, product portfolio, and associated eligibility guidelines for various election periods. Develops good working relationships with internal constituents. Qualifications EDUCATION/EXPERIENCE : Requires a high school diploma; related sales experience; or any combination of education and experience, which would provide an equivalent background. AA or BA/BS preferred. Current Life and Disability agent license preferred. Medicare Advantage Products experience preferred. Bilingual (English/Spanish) preferred. Additional Information Looking for Bilingual (English/Spanish) candidates who have experience in Sales background & administration with Current Life and Disability agent license. If you are interested feel free to reach Priti Kumari at ************ or send me the updated resume on pritik@mindlance(dot)com$18.6 hourly 20h ago
Looking for a job?
Let Zippia find it for you.
Learn more about customer service representative jobs
How much does a customer service representative earn in Rancho Santa Margarita, CA?
The average customer service representative in Rancho Santa Margarita, CA earns between $28,000 and $46,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.
Average customer service representative salary in Rancho Santa Margarita, CA
$36,000
What are the biggest employers of Customer Service Representatives in Rancho Santa Margarita, CA?
The biggest employers of Customer Service Representatives in Rancho Santa Margarita, CA are:
- Chevron
- Chevron Stations
- Domino's Franchise
- Circle K
- PinkBlush
- Domino's Pizza
- Sharecare
- Brennan Industries
- Goldfish Swim School
- Aliso Viejo Community Association
Job type you want
Full Time
Part Time
Internship
Temporary