Customer service representative jobs in Reno, NV - 348 jobs
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Financial Services Representative
One Nevada Credit Union 4.2
Customer service representative job in Reno, NV
One Nevada Credit Union has an EXCELLENT career opportunity for a Financial ServicesRepresentative at our Damonte Ranch Parkway Branch in Reno, Nevada!! The Financial ServicesRepresentative II performs all loan interviewing and processing, new accounts, paying/receiving member transactions, greets and directs members, and cross-sells Credit Union products and services. ESSENTIAL JOB FUNCTIONS DUTIES AND RESPONSIBILITIES
Financial Services 60%
Receives, reviews, and completes documentation for all new products and services as well as existing accounts;
Conducts all paying/receiving transactions, data entry, and records all pertinent information accurately and thoroughly;
Follows internal control procedures for production of debit/ATM cards;
Promotes and achieves quality sales to attain Credit Union goals and objectives;
Receives and responds to member inquiries, research requests, and member issues in a timely manner;
Follows Internal Control procedures to accurately process fraud claims; provide members direction for processing fraud claims.
Completes transactions data entry/changes and documentation in an accurate and timely manner;
Interviews members to determine their financial services needs;
Protects the Credit Union from potential loss via interview process and document review.
Authorizes fee refunds within approved limits;
Controls, maintains, and secures all cash and consignments as assigned within established limits;
Balances daily transactions in an accurate and precise manner;
Completes data entry, performs transactions, opens and closes IRA accounts and certificates;
Assists with opening and closing procedures at assigned branch;
Trains new Financial ServicesRepresentatives in all financial services transactions and procedures;
Approves and establishes Credit Union membership for qualified applicants; and
Provides problem resolution and troubleshooting for members with minor technical issues on mobile applications and online;
Reviews VISA debit and network applications to provide members with problem resolution;
Makes out-going calls to members regarding marketing campaigns;
Participates in business development efforts for select groups as well as participate in community relation events when required;
Promotes all ancillary products such as Investments and mortgages to members through the use of quality referrals.
Answers general questions concerning online systems, personal computers and phone applications as needed.
Practices and maintains high awareness of member confidentiality and all security, safety and internal control procedures.
Completes annual training requirements and stays current with all assigned online classes;
Completes debit card, withdrawal limit increases and wire transfers within established limits.
Loans 40%
Receives, reviews, enters, generates, and processes loan applications for consumer loans;
Communicates loan decisions to members in a timely manner;
Approves share and certificate loans, within established limits;
Completes loan documentation, including inspection of collateral;
Reviews documents with applicant and disburses loan;
Provides quality control for loans;
Sells insurance products such as; debt cancellation, mechanical breakdown and Gap coverage;
Performs other duties as assigned.
QUALIFICATIONS Knowledge, Skills, and Abilities
Thorough knowledge of all products and services offered by the Credit Union;
Working knowledge of loan and member service policies and procedures;
Working knowledge of loan interviewing skills and techniques;
Thorough knowledge of cash handling procedures and techniques;
Skill in the operation of a calculator, fax machine, and various office equipment;
Skill in the operations of a personal computer to include Internet/ Intranet, operating system, word processing, spreadsheet, presentation, calendar, and scheduling software programs;
Ability to quickly learn new online systems and procedures as implemented;
Ability to prioritize work flow and handle multiple tasks;
Ability to effectively cross-sell Credit Union products and services;
Ability to make sound decisions regarding exceptions to member accounts;
Ability to establish and maintain effective working relationships with co-workers and members;
Ability to effectively communicate verbally;
Ability to prioritize tasks and multi-task.
Ability to train other employees;
Ability to maintain regularly scheduled attendance;
Must be able to relate appropriately to other people beyond giving and receiving instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instruction, and communicating with others; and (c) respond appropriately to constructive feedback from a supervisor.
EDUCATION AND EXPERIENCE
A high school diploma or GED equivalent, plus one year experience with a financial institution or high volume cash handling business. Must successfully complete Financial Services and Success training within six months of position acceptance.
$30k-36k yearly est. 2d ago
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CUSTOMER SVC/DEPT LEADER
Smith's Food and Drug 4.4
Customer service representative job in Reno, NV
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customerservice. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Smith's family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
Effective communication skills
Knowledge of basic math (counting, addition, and subtraction)
Ability to handle stressful situations
Retail or CustomerService experience
Promote trust and respect among associates.
Communicate company, department, and job specific information to associates.
Collaborate with associates and promote teamwork to help achieve company/store goals.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
Monitor and control supply expenses for the department.
Manage cash control, sales and cash items and records for the store.
Manage the scheduling of Front-end associates to provide adequate department coverage.
Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Implement the period promotional plan for the department.
Stay current with present, future, seasonal and special ads.
Monitor and control expenses for the department.
Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
Plan, organize and supervise the inventory process.
Train department associates on inventory/stocking and Computer Assisted Ordering.
Adhere to all food safety regulations and guidelines.
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
Notify management of customer or employee accidents.
Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
Oversee and manage the efficient operations of all functions and activities of the Front-end.
Adhere to all local, state and federal laws, and company guidelines.
Assists management in the supervision and coaching of front end associates in the performance of their duties.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
$85k-120k yearly est. 8d ago
Customer Service Representative
Culligan International 4.3
Customer service representative job in Reno, NV
Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Benefits/Perks * Medical insurance * Dental insurance * Vision insurance * 401K retirement with company match * Vacation, paid time off * Company-paid training
* Employee discounts for Culligan in-home products
* Eligibility for annual recognition and training meetings/events
Job Summary
Culligan Water is seeking an individual experienced in customer relations. The CustomerServiceRepresentative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful CustomerServiceRepresentative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.
Responsibilities
* Extensive problem-solving, order processing, and helping to manage customer accounts
* Provide proactive sales support by developing close relationships with customers
* Schedule service and delivery orders
* Coordinate schedules with the service/operations team
* Contact customers for purposes of scheduling additional services or offering maintenance plans
* Refer unresolved customer grievances to designated departments for further investigation
Qualifications
* High school diploma or GED
* Minimum of two years of customerservice experience required
* Strong time management and project management skills
* Proficient in Microsoft Office (word, excel, outlook)
* Excellent communication skills, both written and verbal
About Culligan
As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
Compensation: $20.00 - $21.50 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customerservice. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
$20-21.5 hourly 13d ago
Professional Services Coder
Renown Health
Customer service representative job in Reno, NV
To be responsible for accurately assigning diagnostic and procedural coding for all encounters associated with Renown Health Network and Ambulatory Services. This will also include translating patient information into alpha-numeric medical codes using patient treatment, health history, diagnosis, and related information. Assignment of ICD-10-CM and CPT codes must be consistent with CMS' Official Guidelines and any regulatory agency guidelines.
Nature and Scope
Incumbents must be proficient with CPT and ICD-10-CM coding systems and responsible for assigning ICD-10-CM diagnoses codes and CPT procedure codes accurately and completely to ensure optimal reimbursement and coding quality. Coders in this position are held accountable for adhering to coding guidelines; accounts must be coded within the quality and productivity standards specified by department leadership.
Incumbent is responsible for abstracting, analyzing, and assigning ICD-10-CM, CPT, HCPCS codes and appropriate modifiers for evaluation and management (E/M), minor procedures, and diagnostic tests by using either computerized or manual systems. Researches and resolves coding and reimbursement issues to ensure the accuracy, quality, and integrity of coding practices. Other responsibilities include:
* Assigns codes for diagnoses, treatments, and procedures according to the appropriate classification system for professional service encounters to determine the highest level of specificity ICD-10 codes, CPT codes, HCPCS codes, and modifiers.
* Reviews physician assigned diagnosis code after thorough review of the medical record and, if necessary, queries physician for additional clarity in a professional manner.
* Able to accurately abstract information from the medial records into the abstract system, according to established guidelines.
* Abides by the Standards of Ethical Coding as set forth by the American Health Information Management Association (AHIMA) and American Academy of Professional Coders (AAPC) adheres to official coding guidelines.
* Enters and validates codes, charges and other edits flagged in EPIC for review.
* Review documentation (and returned accounts) to verify and correct place of service, billing and service providers, or other missing data elements (ie: NDC #, or number of units)
* Uses CCI edit software to check bundling issues, modifier appropriateness, and LCD's/NCD's for medical necessity.
* Communication with other departments to recommend coding guidance for charge corrections, appeals processes, and patient billing concerns.
* Meet and/or exceeds the established coding productivity standards.
* Effectively communicates with clinicians and billing/coding teams regarding code changes and denials.
* Code/Audit encounters within the Professional Services Coding Epic queues.
* Complete accountable work related to daily unbilled charges to ensure timely billing in conjunction with billing and compliance guidelines.
* Address appeals and review documentation needed for insurance denials to facilitate expedient resolution and reimbursement.
KNOWLEDGE, SKILLS & ABILITIES
* Knowledge of Anatomy and Physiology, Pharmacology, Disease Pathology, and Medical Terminology.
* Knowledge of modifiers, ICD-10-CM, CPT (including E/M) and HCPCS coding.
* Knowledge of Evaluation and Management Guidelines and auditing to assist in provider education and identifying possible revenue opportunities.
* Conversion of written description to proper billing codes.
* Ability to appeal CPT and ICD-10-CM for maximum reimbursement.
* Utilize critical thinking and problem-solving abilities.
* Comprehension of disease processes.
* Ability to work well with others.
* Ability to navigate the Electronic Medical Record to identify appropriate documentation for coding/billing in support of submitted department charges.
* Uphold a strong work ethic characterized by honesty and dependability.
* Demonstrate personal time management skills, including organization, prioritization, and multitasking.
* Adherence to company policies, procedures, and directives.
This position does not provide patient care.
Disclaimer
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
Minimum Qualifications
Name Description
Education:
Must have working-level knowledge of the English language, including reading, writing and speaking English. High School Diploma/GED required.
Experience:
A minimum of 2-5 years previous pro-fee coding experience required. Experience in medical billing, and Professional Billing EMR workflows is preferred.
License(s):
None
Certification(s):
CCS, CCS-P, CPC, COC and/or CIC Coding credential required. (Excludes apprenticeship classification)
Computer / Typing:
Must be proficient with Microsoft Office Suite, including Outlook, Power Point, Excel, and Word. Must have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
$43k-93k yearly est. 29d ago
Customer Service Rep
Uplift 4.4
Customer service representative job in Reno, NV
At Uplift, we're on a mission to help people get more out of life, one thoughtful purchase at a time. Our enterprise Buy Now, Pay Later solution is used by the world's most loved brands including Southwest Airlines, Carnival, Universal Studios, and more. With flexible pay over time installments, we empower consumers to buy what matters most while unlocking higher conversions and customer lifetime value for our partners. We're in high growth mode but we still hold on to the values that have inspired our mission since the beginning; innovation, diversity, agility, and a desire to help people elevate their lives. If our mission inspires you, let's talk!
Uplift is the leading Buy Now, Pay Later solution serving the world's top travel brands. Uplift's complete range of flexible payment solutions are offered by leading brands throughout the United States and Canada including United Airlines, Carnival Cruise Line, Caesars Entertainment, Kayak, Air Canada, and more. Learn more at ***************
Responsibilities
Engage with past due customers to resolve delinquency while maintaining a positive long-standing relationship with the customer
Review, monitor, and engage with a high volume of customers per day
Maintain accurate records of customer communication (i.e., promise to pay, payment arrangements)
Efficiently assess and recommend action to borrowers concerning loan issues
Make recommendations to management for loans needing additional attention
Perform ad hoc duties as needed
Requirements
2+ years experience in financial services; consumer delinquency and collections or customerservice experience preferred
Strong ability to negotiate loan repayment plans
Experience with handling of payment processing
Desire to improve borrowers' financial situation but ability to make tough decisions
Exceptional organizational skills and attention to detail
Working knowledge of relevant federal regulations such as the Fair Debt Collection Protection Act and state by state regulations
Intermediate Excel skills and general computer literacy
Aptitude for working independently while maintaining a team first mentality
Excellent written and verbal communication skills
#LI-KL2
Uplift is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Note: Uplift does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Uplift is not responsible for any fees related to unsolicited resumes.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$28k-36k yearly est. 18h ago
Customer service representative
ZEUS Thermal, Inc. 4.7
Customer service representative job in Reno, NV
We are looking for a reliable and friendly CustomerServiceRepresentative to join our remote team. You will be the first point of contact for customers, helping them with questions, resolving issues, and ensuring a positive experience.
$29k-36k yearly est. 6d ago
Customer Service Specialist
Milan Institute 3.4
Customer service representative job in Reno, NV
Part-time Description
We are currently seeking a skilled and enthusiastic CustomerService Specialist to join our team and contribute to the success of our student salon floor.
As a CustomerService Specialist on our student salon floor, you will be the face of our institution, ensuring an exceptional customer experience for all salon clients. You will be vital in managing client appointments, providing excellent service, and supporting our students' learning and development. This position offers a unique opportunity to work in a dynamic and creative environment while assisting in shaping the next generation of beauty professionals.
Responsibilities:
Greet and welcome salon clients in a friendly and professional manner, creating a positive first impression.
Assist clients in scheduling appointments, managing their preferences, and addressing any inquiries or concerns.
Collaborate with salon instructors and students to coordinate and manage client bookings, ensuring efficient scheduling and smooth salon operations.
Provide exceptional customerservice, attending to clients' needs and preferences throughout their salon experience.
Maintain a clean and organized salon floor, including workstations, tools, and common areas, to ensure a professional and inviting atmosphere.
Handle client complaints or issues professionally and on time, working towards resolutions and maintaining client satisfaction.
Process payments and manage cash register transactions.
Promote salon services and special promotions to clients, encouraging repeat business and generating referrals.
Stay updated with industry trends, techniques, and product knowledge to provide knowledgeable recommendations to clients and students.
Assist with other administrative tasks and salon projects as needed.
Requirements
Requirements:
High school diploma or equivalent is preferred. Additional education or training in customerservice or hospitality is preferred.
Previous experience in a customerservice role, preferably in the beauty or salon industry.
Strong interpersonal skills with the ability to communicate effectively and professionally with clients, students, and staff.
Excellent organizational skills and attention to detail in managing appointments and salon operations.
Enthusiasm for working with students and supporting their learning and development.
Ability to multitask, work in a fast-paced environment, and adapt to changing priorities.
Proficiency in using salon management software or booking systems is a plus.
Basic knowledge of cosmetology services, terminology, and beauty product brands.
Professional appearance and grooming standards to represent the institution and maintain a positive salon environment.
Flexibility to work evenings and weekends based on salon hours and client demands.
Company Benefits include a 401(k) retirement plan and Employee Stock Ownership Plan. Career advancement opportunities! An Equal Opportunity Employer.
If you're interested, Apply Now!
Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at ********************** to learn more about Milan Institute. You may visit the Milan Institute website at ********************** for information on campus crime statistics.
$27k-33k yearly est. 60d+ ago
Part-Time Customer Relations Specialist
Suburban Propane 4.5
Customer service representative job in Sparks, NV
We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customerservice, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.
Responsibilities
* Handle a high volume of incoming calls ensuring customerservice quality, efficiency, and accuracy at all times
* Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
* Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
* Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
* Effectively manage customer account data which includes setting up new accounts and maintaining related data
$18.12 - $22.64 an hour (dependant on experience)
This position may be eligible for overtime pay based on business needs.
Why join the Suburban Propane team? We value you as a part-time team member and will provide you with competitive pay and annual incentive potential, 401(k) Retirement Savings & Investment Plan with Company Match, paid time off including holidays, and generous employee discounts on products and services.
For eligibility and a full list of our benefit offerings please visit ******************************************
Qualifications
* Minimum of 3 years of experience in a customerservice role
* Minimum of a High School diploma or GED preferred
* Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
* Ability to multi-task and prioritize assignments in a team environment
Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customerservice business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) Suburban Commitment - showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customerservice; (2) SuburbanCares - highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane - promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit ************************
It's an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future!
Applications will be accepted until the position is filled.
As part of our pre-employment hiring process, background checks and drug screens are performed.
For more information about our hiring process, please visit: ****************************************************
At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance.
In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here: *************************************************************
$18.1-22.6 hourly Auto-Apply 2d ago
Service Advisor - Customer Service
Empire Southwest LLC 4.6
Customer service representative job in Reno, NV
Collaborate with Parts, Service & Sales teams to develop client service repair options to insure client loyalty, revenues, and net profits. Serve as a single point of contact for the assigned client base. Receive and respond to all of the assigned client's needs and service requests. Utilize technical and system knowledge and product/services expertise to understand client needs and provide best in class problem resolution. Maintain client satisfaction to a level that exceeds expectations and increases market share or equipment uptime and provides cost saving solutions to external and internal clients.
ESSENTIAL FUNCTIONS:
Serve as a single point of contact for the assigned client base. Receive and respond to all of the client's needs, service requests and direct the additional services or resources follow up.
Utilize technical and system knowledge and product/services expertise to understand client needs and provide best in class problem resolution and prioritization.
Educate the client and respond to questions regarding products, parts,services and warranty options that are available through all internal and external facilities. Serve as the client's resident expert in Empire's solutions offerings.
Identify and present other service offerings to the client to optimize the level of service and to lower client's overall maintenance costs.
Influence the established clients' sales and profit goals and client satisfaction goals while adding value to the client repair.
Take initial call and direct service requests to internal or external facility. Ensure internal/external facility's understanding of the specific request. Provide the client with highly organized, effective, and efficient communication.
Partner with internal or external teams to ensure work assignments are carried out on schedule and within an acceptable timeframe. Stay up to date on the status of assigned jobs in progress.
Work with clients on timely preventative maintenance to achieve satisfaction while driving down cost and prevent unnecessary repairs.
Approve estimates as directed by internal and external partners and/or management.
Effectively manage client experience with ongoing follow up and communication to promote and ensure credibility and maintain a high level of client satisfaction.
Ensure that the Service Advisor function is covered at all times. Monitor and respond to all assigned calls, emails, texts in a timely manner.
Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards.
ADDITIONAL RESPONSIBILITIES:
Respond to service requests in a professional manner at all times whether in office, on call or at home. Listen carefully, speak and act courteously while showing genuine concern for the client's issue.
Review pro-formas to ensure expectations are met and client approval is obtained in timely manner. Follow up with client on the invoicing and status of repair.
Review client repair history to identify repair options, obtain technical information through current systems, and prepare the call in. Partner with shop planners, leads, and/or managers to negotiate settlements, discuss and resolve discrepancies, and balance client and Empire's interests at all times.
Cooperate well with personnel in other work centers and departments and maintains good employee relations.
Actively participate in department and/or client meetings.
Provide feedback internally to drive change sufficient to meet market demands and provide viable client solutions.
Work within current systems to ensure all equipment/vehicle records are maintained for accuracy and thoroughness.
Perform other duties as assigned.
Work within and promote corporate values.
KNOWLEDGE SKILLS AND ABILITIES:
Must have interpersonal, management, organization and planning skills sufficient to professionally assist clients, direct people and maintain acceptable levels of productivity.
Ability to influence and motivate others.
Previous knowledge of repairing, reconditioning and operating various equipment and medium/heavy duty trucks, engines and related components is preferred.
Must be able to technically assist and understand client needs and provide problem resolution.
Must be able and willing to accept, communicate and enforce company policies, procedures and regulations.
Must be able to utilize computer based service and work order management systems.
Must have planning and organization skills sufficient to accurately track various services requests and provide instructions to numerous service people simultaneously.
Must possess assigned knowledge and experience relative to the equipment industry. Must have necessary negotiation skills to effectively reach an agreement with the client and/or vendors.
Must be a motivated self-starter.
Must have sufficient knowledge to understand client opportunities and to express these opportunities to the appropriate area within Empire.
Must have sufficient knowledge to effectively utilize Internet, e-mail, spreadsheets, word processing programs and database management.
Ability to maintain consistent attendance to meet all company standards and requirements.
Must have acceptable attendance to meet all company standards and requirements.
EDUCATION AND EXPERIENCE:
Proof of high school diploma or General Education Degree (GED).
College degree preferred.
Minimum of 3 years in a service advisor, client support, or related technical field.
Previous experience utilizing a computer-oriented management system similar to Empire.
Previous general experience in a Caterpillar Dealer Service Department preferred.
Must be able to communicate (speak, read, comprehend, write) in English.
PHYSICAL DEMANDS:
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
The employee frequently is required to stand and walk.
The employee is occasionally required to lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision and ability to adjust focus.
This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to indoor controlled environment.
The employee is occasionally exposed to wet and/or humid conditions, outdoor weather, extreme cold, and extreme heat.
The noise level in the work environment is usually office moderate.
$31k-38k yearly est. 35d ago
Fulfillment
Walkenhorst's
Customer service representative job in Sparks, NV
Fulfillment / Warehouse
For over 25 years, Walkenhorst's has made it possible to send packages to inmates incarcerated in correctional facilities. We serve inmates and their families and friends across the nation. We are committed to quality service, selection, and complete satisfaction. We are family-owned and operated.
Job Description
Summary of major responsibilities
Locate, Scan, and Pick Items for individual orders
Arrange and Pack Items/Orders Into Shipping Boxes
Job Duties/Responsibilities include but are not limited to
Throw away empty boxes in designated bins
Stock your stations and/or carts
Report any spill or accident immediately
Become cross-trained to maintain workflow balance
All other duties based on business needs
Qualifications include
A Brisk walking speed
Lift up to 40lbs
An understanding of warehouse safety
Job Type: Full-time, Hourly Position
Hours are Monday- Friday
7 am - 3:30 pm
Typical workweek is 40 hours
Overtime
7 am - 5 pm
Compensation
Hourly compensation
No cap Incentive Program
Provided Benefits:
Health Insurance
Paid Holidays
Paid Time Off
401K - Profit Sharing
Free Snacks & Products
Working with a fantastic team of people
If you are interested in this position or any other we have to offer, please apply here or on our website at Job Listings - Walkenhorst's Jobs (applicantpro.com). You may also drop off your resume in person at 445 Ingenuity Ave Sparks NV 89441, from 9 am - 4 pm.
Job Posted by ApplicantPro
$33k-44k yearly est. 30d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service representative job in Reno, NV
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerService Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerService Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will include weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$30k-37k yearly est. 4d ago
Customer Experience Specialist I
Solomonedwards 4.5
Customer service representative job in Carson City, NV
About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards
Position Summary:
SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
Position Locations:
Phoenix, AZ
Tampa, FL
St. Louis, MO
Plano, TX
Essential Duties:
- Operate in a call center environment as a customer success advocate.
- Answer high-volume, inbound calls or texts from current customers promptly.
- Perform routine data entry and validation tasks.
- Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties.
- Interact with multiple departments to expedite processing and/or issue resolution.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization's desired culture and values.
Qualifications:
- Mortgage and/or financial services call center experience is a plus.
- Bilingual Spanish is a plus.
- General understanding of applicable Federal, State, and Local Mortgage Regulations a plus.
Skills and Job-Specific Competencies:
- Capable communicator (written and oral).
- Strong negotiation skills with the ability to effectively resolve problems.
- Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.).
Travel Requirements: No travel will be required, unless at the client's discretion.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24.
Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).
Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.
We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves.
Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.
Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise.
Job Ref: 141855
### Place of Work
On-site
### Requisition ID
141855
### Application Email
****************************
$20-24 hourly Easy Apply 60d+ ago
Engagement Specialist
Product Connections
Customer service representative job in Reno, NV
Job Posting The Event Specialist is responsible for engaging customers and demonstrating products, particularly launchers and launching accessories. You will be working in a Sportsman's Warehouse demonstrating products manufactured by Byrna while being employed by Product Connections. This role involves greeting and assisting customers, handling merchandise with care, and providing detailed product information and recommendations.
Position Details:
* Multiple 4-hour shifts throughout the week.
* There will be two 4-hour shifts available on Friday, Saturday, and Sunday.
* Part-time flexible hours.
* Fun retail work environment, ideal for outdoor enthusiasts.
Essential Functions:
* Deliver exceptional customerservice and ensure a pleasant shopping experience.
* Engage customers by identifying their needs and demonstrating products.
* Educate audiences on the proper handling, functionality, and benefits of non-lethal use-of-force tools.
* Provide detailed product information and recommendations.
* Stay knowledgeable about advertised sales, pricing, and signing.
* Knowledge of all safety protocols in handling the product.
* Must maintain and use all protective equipment and gear.
* Keep the work area clean, neat, and well-stocked.
Experience/Qualifications:
* High School Diploma or equivalent.
* 0-2 years of retail experience.
* Must be 18 years of age or older.
Skills and Abilities:
* Willing to learn about Byrna launchers and ammunition and showcase key features and benefits to shoppers.
* Strong customerservice and sales skills.
* Must possess strong public speaking skills and the ability to explain complex equipment in clear, simple terms.
* Additional beneficial skills include knowledge of firearm safety, experience in firearm handling, and firearm ownership, though these are not required.
* Able to use personal protective equipment (PPE), such as goggles, etc., and follow all safety processes.
We are an equal employment opportunity employer.
Salary Starting at
$16.50 / hr
Job Description
has up to a $1,000 hiring bonus
The Reservation Agent is responsible for providing efficient and friendly service to all guests who contact the Call Center by making hotel reservations and connecting calls to the correct department.
This is an in person position only.
Duties:
Promptly answer calls and greet guests with friendly and sincere service.
listen to and understand requests, respond with appropriate action, and provide accurate information.
Manage and create room reservations.
Effectively communicate with guests, coworkers and management via email and profile notes
Maintain a high level of attention and accuracy.
Ensure guest satisfaction by managing service failures, problem solving and prioritizing guest needs.
Maintain an environment of respect for every guest.
Qualifications:
Must be at least 18 years of age.
High school diploma or G.E.D. required.
Minimum one year of customerservice experience preferred.
Capable of learning and effectively using a variety of computer applications and software such as LMS, CMS/ACSC, TIX and more.
Ability to remain alert in a high volume, ever-changing task environment, follow detailed procedures and ensure accuracy in documentation, communication and data input.
Must be able to communicate clearly in English.
$26k-32k yearly est. 28d ago
Spa Reservation Agent
Beverage In Reno, Nevada 4.7
Customer service representative job in Reno, NV
Atlantis is currently seeking a Spa Reservation Agent. The Reservation Agent is responsible for providing guests with comprehensive and professional guidance regarding spa procedures and services, as well as booking all spa treatments.
Shift Varies
Responsibilities
Schedules Spa/Salon appointments and makes reservations.
Maintains the appointment calendar and confirms all Spa appointments.
Assists walk-in guests who do not have appointments and books them as soon as possible.
Ensures timely services to all guests, keeping with a scheduled time line to provide an optimal number of guests accommodated.
Maintains a working knowledge of all services and products offered at the Spa.
Promotes the sales of additional Spa services ensures appropriate stock of supplies necessary to effectively perform job responsibilities.
Maintains a neat and orderly work area and assists in the appearance and cleanliness of the Spa.
While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
Qualifications
Must be at least 18 Years of age
Previous experience within call center or customerservice environment preferred
Knowledge of call center telephony and technology
Must have a clear speaking voice and demonstrate strong interpersonal, analytical and organization skills
Proficient in relevant computer applications (Office, Word, Excel, HAL, LMS, Hotel Extranets)
Knowledge of customerservice principles and practices
Knowledge of administration and clerical processes
***Must adhere to all appearance standards,
including but not limited
to no "visible" tattoos/piercings or unnatural hair colors. ***
Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:
Comprehensive benefits (medical, dental, vision, supplemental coverage)
401K retirement savings plan + discretionary match
Education Tuition Reimbursement Program
Paid Vacation
Holiday Pay
Weekly Resort Prizes
Career Development and Training Workshops
FREE daily meal
Internal Advancement
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$27k-32k yearly est. Auto-Apply 9d ago
Access Center Representative I
Tahoe Forest Health System 4.5
Customer service representative job in Truckee, CA
Bargaining Unit: EA
Rate of Pay: $28.46/hour + DOE
Serves as the primary point of contact for the community calling the District for a wide variety of questions and information requests. Answers calls from the hospital's main telephone numbers and calls routed from the physician offices and departments for scheduling. Obtains authorizations for primary care and specialist consults, diagnostic imaging and other referrals as assigned.
Access Center tasks include:
Scheduling
Pre-registration
E-verifying
Determining and collecting the patient's out-of-pocket expenses (co-pays, deductibles, etc)
Signing patients up for self-service options
Authorizations
Essential Duties and Responsibilities
Schedules appointments for primary care, specialty providers and hospital services.
Provides information to callers including directions, addresses, telephone numbers, appointment times, etc.
Answers incoming phone calls to hospital's main numbers, routes calls appropriately.
Serves as the primary point of contact for patients scheduling outpatient appointments in the District; may be via telephone or electronic means.
Educates patients on various self-service programs offered by the District (patient portal, etc.).
Works with patients, families, providers, clinical and non-clinical staff to coordinate the patient's experience through-out the process of accessing healthcare.
Interviews patients to effectively schedule and register.
Collects, verifies and updates patient demographics, guarantor information and insurance information.
Establishes eligibility and verifies benefits.
Determines and collects co-pays and estimated out-of-pocket expense as appropriate.
Advises patient and families of hospital financial policies.
Refers to financial counselor as appropriate.
Obtains authorizations if assigned.
Follows established parameters to ensure procedures, treatments, tests, and appointments are scheduled with the required amount of time and with the appropriate resources.
Articulates information in a manner that patients, guarantors, and family members understand.
Key contributor to patient satisfaction initiatives by participating in process improvement activities as well as providing a high quality contact experience for the patient with every interaction.
Provides the patient with preparation instructions pertinent to their service.
Communicates regularly with patients, families, care-givers, providers, clinical and non-clinical staff as necessary for the completion of authorizations.
Contacts the insurance company and requests authorization; documents completely the interaction in the Electronic Medical Record (EMR), including person(s) spoken to, outcome and any authorization numbers.
Follows up with providers and patients regarding denied authorizations or requests for additional information.
Reads and interprets provider notes in order to obtain authorization.
Confirms medical necessity of ordered procedure(s).
Prioritizes tasks and follows work through to completion.
Follows established parameters to ensure procedures, treatments, tests, and appointments are authorized completely.
Navigates multiple computer applications and interprets financial and insurance information.
Performs to department productivity and accuracy expectations.
Maintains and updates knowledge regarding all types of insurance and healthcare coverage,
utilizing reference materials provided.
Demonstrates System Values in performance and behavior.
Complies with System policies and procedures.
Other duties as may be assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities
No supervisory responsibilities
Minimum Education/Experience
No educational requirement and 6 months to 1 year of experience
Required Licenses/Certifications
None
Other Experience/Qualifications
Demonstrates clear, courteous and pleasant communication skills with appropriate usage of grammar, pronunciation.
Excellent customerservice skills.
Self-motivated and goal oriented with the ability to multi-task.
Team oriented.
Positive, open-minded, and focused on continuous improvement.
Ability to learn new processes, procedures and software programs quickly, while demonstrating attention to detail and accuracy.
Analytical and problem solving skills.
Navigate multiple applications simultaneously
#LI-OnSite
$28.5 hourly 60d+ ago
Guest Service Representative
SP 4.6
Customer service representative job in Truckee, CA
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
What do I do as a Guest ServiceRepresentatives?
As our newest team member will be an integral part of the warm welcome and fond farewell process.
Some duties include:
Greeting all guests that enter or exit hotel or garage, displaying 5 star/diamond standards.
Collecting valet parking fees using latest technology, parking software.
Answering phones with a smile.
Notes:
This job posting does not include the full range of functions/duties of the position. Associate will be required to perform any other job-related duties as assigned by their supervisor including the corporate office.
This document does not create any employment contract, implied or otherwise, other than an “at will” employment relationship. A full job description is available upon request.
Qualifications
….But wait!
Let's be sure you possess these minimal requirements first!
Are you Neat, Clean and Polite? It's our company motto!
Essential Qualifications:
Ability to smile, acknowledges, greet and extend a warm welcome to each customer.
Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc.
Ability to communicate effectively in English in both written and oral forms.
Must be at least 18 years of age.
Must have a professional appearance and demeanor.
Physical requirements:
Ability to sit or stand for longer periods of time (up to 6 or 8 hours, less break)
Ability to answer the telephone and speak with guests in order to provide directions, record ticket numbers or provide overall customerservice.
Ability to manually calculate rates offhand, without the help of a calculator or fee computer
Ability to work outside and withstand extreme temperatures
Ability to use hands and arms in repeated motions (making change, punching clock, etc.)
Classification:
Non-exempt
Hourly Wage
Pay Rate: $20.50 to $22.50 per hour
SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
*USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request. Please email your request for a reasonable accommodation to this email address: ******************.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.
$20.5-22.5 hourly 3d ago
Guest Service Representative (Graveyard Shift)
Railcity
Customer service representative job in Sparks, NV
Our Representatives will be responsible for providing friendly excellent service to every guest throughout the property. Assist guests with all inquiries and transactions. Responsible for conducting guest transactions in an accurate and efficient manner; including exchange of gaming instruments for cash and guest inquiries, maintain the cage cash summary, cage balance sheet, Title 31 MTL log and all paperwork. Responsible for conducting Kiosk cash fills, and ATM cash fills.
Essential Duties and Responsibilities include the following: (Other duties may be assigned)
Greet and welcome all guests in a pleasant and professional manner, including on the casino floor as scheduled.
Provide timely service in a friendly and courteous manner; respond to and resolve guest complaints when able.
Answer guest questions and be knowledgeable about property events and attractions.
Maintain accurate records for all guests, accounts, promotions, drawings, etc and be able to efficiently communicate same.
Participate and assist with events and promotions as needed.
Promote and enroll guests in Pioneer Crossing Casino's rewards program.
Perform cash transactions of gaming and monetary instruments.
Maintain confidentiality of all data and guest information.
Maintain accuracy of both cash drawer and all paperwork involved in transactions. Maintain and supply property outlet banks.
Maintain cage shift cash summary and balance sheets.
Balance Main Bank within variance policy standards.
Maintain and Review Title 31 MTL log.
Serve as control for issue of sensitive keys.
Perform other duties as assigned.
Requirements
Qualifications:
Minimum six months previous guest service experience and cash handling experience, preferably in a casino. Must be able to initiate and engage in conversation in a professional and friendly manner; possess excellent guest relations and communication skills; possess good organizational skills and be detailed oriented, and be able to get along with coworkers and work as a team. Knowledge of Title 31 preferred. Representatives must possess basic math and computer skills including Excel, and 10-key by sight or touch. Representative must be at least twenty-one (21) years of age. Must be able to read, write and speak English fluently. High school diploma or equivalent required.
$22k-29k yearly est. 18d ago
Client Success Renewals Specialist
Norstella
Customer service representative job in Carson City, NV
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$70k-90k yearly 25d ago
Property & Casualty Customer Service Agent
North Star Staffing Solutions
Customer service representative job in Carson City, NV
An outstanding, highly respected insurance brokerage, in Carson City is seeking a full-time producer in Property and Casualty, to replace a team member who is retiring. This position is a base plus commissions position. You will need a current Nevada Property & Casualty License. The right candidate will be responsible, energetic, honest and disciplined. A stable work history is a must.
If you believe you have what it takes to join our team, please reply with your resume and a short summary about your professional background, and current state licenses.
Qualifications
You will:
Help maintain current client flow
Help walk in customers/ and work appointments
Prospect to generate new business through leads and referrals
Generate quotes
Provide “white glove” customerservice/ Maintain our high retention rates
Conduct policy reviews and renew policies
Process payments
Cross-sell/ up-sell
Growing agency relationships with new and current customers
Base plus Commissions
Performance bonuses
Additional Information
All your information will be kept confidential according to EEO guidelines.
$24k-31k yearly est. 18h ago
Learn more about customer service representative jobs
How much does a customer service representative earn in Reno, NV?
The average customer service representative in Reno, NV earns between $24,000 and $40,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.
Average customer service representative salary in Reno, NV
$31,000
What are the biggest employers of Customer Service Representatives in Reno, NV?
The biggest employers of Customer Service Representatives in Reno, NV are: