Customer Service Representative Job Openings In Reston, VA - 677 Jobs

  • Estimated Salary

    $30,000

    Customer Service Representative - Level II

    Caci International
    Reston, VA
  • Estimated Salary

    $30,000

    Customer Service Representative - Level II

    Caci International
    Reston, VA
  • Estimated Salary

    $30,000

    Customer Service Representative - Level I

    Caci International
    Reston, VA
  • Estimated Salary

    $30,000

    Customer Service Rep(04394) - 2303- A Soapstone Dr

    Dominos
    Reston, VA
  • Estimated Salary

    $30,000

    NEW

    Production CSR

    Pizza Hut
    Reston, VA
  • Estimated Salary

    $30,000

    Production CSR

    Pizza Hut
    Reston, VA
  • Estimated Salary

    $30,000

    NEW

    Software Customer TS

    Jacobs
    Reston, VA
  • Estimated Salary

    $30,000

    NEW

    Inbound Customer Service

    Mommy Jobs Online
    Reston, VA
  • Estimated Salary

    $30,000

    NEW

    Customer Service Reps Telecommute

    Ameriplan
    Reston, VA
  • Estimated Salary

    $30,000

    NEW

    Inbound Customer Service

    Mommyjobsonline.Com
    Reston, VA
  • Estimated Salary

    $42,640

    Service Cloud Rep

    Oracle
    Reston, VA
  • Estimated Salary

    $37,190

    NEW

    Customer Service

    Mommy Jobs Online
    Reston, VA
  • Estimated Salary

    $37,190

    NEW

    Customer Service-Telecommute

    TQS
    Reston, VA
  • Estimated Salary

    $37,190

    NEW

    Customer Service

    Large Health Care Benefits Company
    Reston, VA
  • Estimated Salary

    $24,960

    NEW

    Customer Service Agent

    Mommy Jobs Online
    Reston, VA
  • Estimated Salary

    $37,190

    NEW

    Customer Service Specialist

    Best Buy
    Reston, VA
  • Estimated Salary

    $37,190

    NEW

    Customer Service Specialist

    Health Inc.
    Reston, VA
  • Estimated Salary

    $34,019

    Customer Service Associate

    NVR
    Reston, VA
  • Estimated Salary

    $24,960

    NEW

    Inbound Customer Service Agent

    Mommy Jobs Online
    Reston, VA
  • Estimated Salary

    $24,960

    NEW

    At Home Customer Service Agent

    Mommy Jobs Online
    Reston, VA
  • Estimated Salary

    $48,620

    NEW

    Customer Service Analyst 4-Support

    Oracle
    Reston, VA
  • Estimated Salary

    $42,640

    Service Rep - Reston, Sterling, Leesburg, Purcellville, Great Falls, Herndon, Chantilly & Ashburn -

    FGX
    Reston, VA
  • Estimated Salary

    $21,780

    Sales Customer Service

    The Home Depot
    Reston, VA
  • Estimated Salary

    $37,190

    NEW

    Customer Service - Independent Beauty Sales Consultant

    Mommy Jobs Online
    Reston, VA
  • Estimated Salary

    $21,780

    Customer Service Sales

    Home Depot
    Reston, VA
  • Estimated Salary

    $24,960

    NEW

    Stay at home - Customer Service Agents - $15 per hr.

    Mommy Jobs Online
    Reston, VA
  • Estimated Salary

    $67,808

    Applications Sales Representative II

    Oracle
    Reston, VA
  • Estimated Salary

    $67,808

    NEW

    Applications Sales Representative II - Oracle NetSuite

    Oracle
    Reston, VA
  • Estimated Salary

    $67,456

    Field Service Representative

    Leidos
    Reston, VA
  • Estimated Salary

    $59,093

    NEW

    Service Technician II

    The JBG Companies Corporate Office
    Reston, VA
  • Estimated Salary

    $67,456

    NEW

    Engineering Tech Field

    Engility
    Reston, VA
  • Estimated Salary

    $31,740

    NEW

    Hourly Team Members - Customer Service - Kitchen

    Founding Farmers
    Reston, VA
  • Estimated Salary

    $31,720

    NEW

    Customer Support Specialist

    Apex Systems
    Reston, VA
  • Estimated Salary

    $87,072

    Customer Success Manager

    RELX Group
    Reston, VA
  • Estimated Salary

    $31,720

    NEW

    Customer Support Associate-Baltimore GS

    Teksystems
    Reston, VA
  • Estimated Salary

    $31,720

    Utilization Management Rep I - Indianapolis, IN- 139897

    Anthem, Inc.
    Reston, VA
  • Estimated Salary

    $59,093

    NEW

    AV Service Technician

    Latitude Inc.
    Reston, VA
  • Estimated Salary

    $31,740

    NEW

    Guest Service Team Member - Guest Service Attendant

    Target
    Reston, VA
  • Estimated Salary

    $31,740

    NEW

    Guest Service Team Member - Guest Service Attendant

    Target Brands, Inc.
    Reston, VA
  • Estimated Salary

    $141,441

    NEW

    Oracle Utilities - Director, Customer Solution

    Oracle
    Reston, VA
  • Estimated Salary

    $84,502

    Customer Support VA

    J. Patrick & Associates
    Reston, VA
  • Estimated Salary

    $61,570

    Oracle Field Service Cloud Product Manager

    Oracle
    Reston, VA
  • Estimated Salary

    $67,456

    NEW

    SASMO Field Service Technician

    Vencore
    Reston, VA
  • Estimated Salary

    $31,740

    Guest Service Team Member - Guest Service Attendant

    Target
    Reston, VA
  • Estimated Salary

    $18,259

    Food Service Worker

    Sodexo Inc.
    Reston, VA
  • Estimated Salary

    $52,630

    Client Service Coordinator

    Banfield Pet Hospital
    Reston, VA
  • Estimated Salary

    $18,259

    NEW

    Food Service Worker

    Sodexo
    Reston, VA
  • Estimated Salary

    $67,456

    NEW

    SASMO Field Service Technician

    Vencore
    Reston, VA
  • Estimated Salary

    $18,259

    Cashier Food Service

    Sodexo Inc.
    Reston, VA
  • Estimated Salary

    $31,740

    Food Service Team Member

    Target Stores
    Reston, VA
  • Estimated Salary

    $18,259

    NEW

    Cashier Food Service

    Sodexo
    Reston, VA
  • Estimated Salary

    $52,730

    NEW

    Customer Care Center

    Visionary Integration Professionals (VIP)
    Reston, VA
  • Estimated Salary

    $52,630

    NEW

    Client Service Coordinator

    Banfield Pet Hospital
    Reston, VA
  • Estimated Salary

    $22,100

    NEW

    Branch Sales & Service Associate I (U)(MLO)

    PNC
    Reston, VA
  • Estimated Salary

    $67,456

    NEW

    ULLS-A Field Service Technician

    Vencore
    Reston, VA
  • Estimated Salary

    $124,192

    NEW

    Sr. Microsoft Dynamics AX Service Engineer

    ATGS LLC.
    Reston, VA
  • Estimated Salary

    $22,100

    NEW

    Branch Sales & Service Associate I (U)(MLO)

    PNC Inside Track
    Reston, VA
  • Estimated Salary

    $22,100

    Branch Sales & Service Associate I (U)(MLO)

    PNC
    Reston, VA
  • Estimated Salary

    $107,852

    Cloud Service Delivery Manager - EAST COAST

    Oracle
    Reston, VA
  • Estimated Salary

    $22,100

    NEW

    Branch Sales & Service Associate I (U)(MLO)

    PNC
    Reston, VA

Customer Service Representative Jobs

average

$30,000

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People
  • Mostly Sitting
  • Repetitive

What does a Customer Service Representative do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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how to become a Customer Service Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Real Customer Service Representative Salaries

Get paid what you deserve

Job Title Company Location Start Date Salary
Customer Service Representative Siemens Energy, Inc. Houston, TX Dec 12, 2016 $106,971
Customer Service Representative Fair Health, Inc. New York, NY Apr 09, 2012 $85,000
Customer Service Representatives Verizon Communications Inc., & All Its Subsidiaries & Affiliates New York, NY Jan 21, 2014 $75,666
Customer Service Representative Ajinomoto USA Inc. Fort Lee, NJ Jan 07, 2011 $70,075
Software Engineer/Customer Service Representative Wildlife Management Services Brooklyn Park, MN Sep 19, 2016 $68,871 -
$73,045
Software Engineer/Customer Service Representative Wildlife Management Services Brooklyn Park, MN Oct 08, 2016 $68,871 -
$73,045
Technical Customer Service Representative Harbor Packaging, Inc. Poway, CA May 31, 2011 $67,000
Customer Service Representative Hewlett-Packard Company San Francisco, CA Sep 12, 2012 $64,252 -
$70,000
Customer Service Representatives Jinfonet Software Inc. Rockville, MD Oct 01, 2015 $64,000
Customer Service Representative Clarabridge, Inc. Reston, VA Apr 09, 2016 $63,814 -
$100,000

Top Skills for a Customer Service Representative

Know what it takes to get the job done

DataEntryInboundPhoneCallsCreditCardPaymentsEnsureCustomerSatisfactionInternetCustomerServiceIssuesTechnicalSupportOutboundCallsCustomerAccountsHighVolumeCommunicationSkillsAccountInformationCustomerInformationTroubleShootingNEWAccountsMedicareComputerSkillsTBillingIssuesCustomerServiceCalls

Top Customer Service Representative Skills

We found these three skills more than any other for customer service representative jobs are:
  1. Data Entry
  2. Inbound Phone Calls
  3. Credit Card Payments
It turns out that the skill with the lowest overall demand for customer service representative jobs is Customer Service Calls.

Data Entry, Communication Skills, Credit Card Payments, High Volume, Internet, Outbound Calls, Ensure Customer Satisfaction, Inbound Phone Calls, Customer Accounts, Trouble Shooting, Account Information, NEW Accounts, Computer Skills, Billing Issues, Customer Information, Technical Support, Medicare, T, Customer Service Issues, Customer Service Calls

Top Customer Service Representative Employers

Find the best employers to advance your career

Top 10 Customer Service Representative Employers

There are currently 10 companies with Customer Service Representative jobs. The company with the highest employment for a Customer Service Representative is Convergys.

Other companies that have high employment for Customer Service Representative jobs are:
  1. Xerox
  2. Alorica
  3. Verizon Wireless
  4. At&T

Convergys, Xerox, Alorica, Verizon Wireless, at&T, Teleperformance, APAC Customer Services, Comcast, Wal-Mart, Sitel

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