Customer Service Representative Job Openings In Rockville, MD - 803 Jobs

  • Estimated Salary

    $29,795

    NEW

    Customer Service Rep. Telecomute

    Health Care
    Rockville, MD
  • Estimated Salary

    $29,795

    Customer Service Rep I

    Meso Scale
    Rockville, MD
  • Estimated Salary

    $29,795

    NEW

    Customer Service Representative

    Investorplace Media, LLC
    Rockville, MD
  • Estimated Salary

    $29,795

    NEW

    Inbound Customer Service Representative

    Mommy Jobs Online
    Rockville, MD
  • Estimated Salary

    $29,795

    CUSTOMER SERVICE REPRESENTATIVE

    Public Storage
    Rockville, MD
  • Estimated Salary

    $29,795

    Production CSR

    Pizza Hut
    Rockville, MD
  • Estimated Salary

    $29,795

    NEW

    Production CSR

    Pizza Hut
    Rockville, MD
  • Estimated Salary

    $29,795

    Customer Service Rep(06065) - 1617 E Gude Drive

    Dominos
    Rockville, MD
  • Estimated Salary

    $29,795

    NEW

    Production CSR

    Pizza Hut
    Rockville, MD
  • Estimated Salary

    $29,795

    CSR Warehouse I - SSC

    Mohawk Industries
    Rockville, MD
  • Estimated Salary

    $29,795

    NEW

    CSR WAREHOUSE I - SSC

    Mohawk Industries
    Rockville, MD
  • Estimated Salary

    $29,795

    CSR WAREHOUSE I - SSC

    Mohawk Industries
    Rockville, MD
  • Estimated Salary

    $29,795

    NEW

    Inbound Customer Service

    Datratel
    Rockville, MD
  • Estimated Salary

    $29,795

    NEW

    Inbound Customer Service

    MHR
    Rockville, MD
  • Estimated Salary

    $29,795

    NEW

    Customer Service Reps Telecommute

    Ameriplan
    Rockville, MD
  • Estimated Salary

    $29,795

    NEW

    Customer Service Positions

    Career Division
    Rockville, MD
  • Estimated Salary

    $29,795

    NEW

    INBOUND CUSTOMER SERVICE

    Mommy Jobs Online
    Rockville, MD
  • Estimated Salary

    $31,720

    BioScience Customer Rep

    Latitude Inc.
    Rockville, MD
  • Estimated Salary

    $31,720

    NEW

    BioScience Customer Rep

    Latitude Inc.
    Rockville, MD
  • Estimated Salary

    $29,795

    NEW

    Customer Service F T or

    Ameriplan
    Rockville, MD
  • Estimated Salary

    $40,885

    Branch Sales & Service Representative (MLO)

    PNC Inside Track
    Rockville, MD
  • Estimated Salary

    $29,795

    NEW

    Are you looking for a new rewarding career ?Now interviewing CSR!! Homeoffice!!

    Alp.Ameriplanopportunity
    Rockville, MD
  • Estimated Salary

    $27,040

    NEW

    CUSTOMER SERVICE

    Mommyjobs Online
    Rockville, MD
  • Estimated Salary

    $40,885

    Service Representative - Germantown & Gaithersburg, MD

    FGX
    Rockville, MD
  • Estimated Salary

    $40,885

    Branch Sales & Service Representative (MLO)

    PNC
    Rockville, MD
  • Estimated Salary

    $27,040

    NEW

    Customer Service

    Ameriplan Discount Insurance
    Rockville, MD
  • Estimated Salary

    $32,958

    NEW

    Customer Service Specialist

    Freedom for Everyone
    Rockville, MD
  • Estimated Salary

    $34,280

    Customer Service Associate

    Walgreens
    Rockville, MD
  • Estimated Salary

    $33,840

    NEW

    Customer Service Advisor

    Freedom for Everyone
    Rockville, MD
  • Estimated Salary

    $27,040

    NEW

    Customer Service Telecommuting Careers

    Fresh Start Home Careers
    Rockville, MD
  • Estimated Salary

    $27,040

    NEW

    Customer Service Telecommute

    APC Consulting
    Rockville, MD
  • Estimated Salary

    $33,840

    NEW

    Customer Service Advisor

    Liberty for All
    Rockville, MD
  • Estimated Salary

    $29,120

    NEW

    Customer Care Rep I - Mason, OH - PS1834

    Anthem, Inc.
    Rockville, MD
  • Estimated Salary

    $27,040

    NEW

    Customer Service Job

    Mommy Jobs Online
    Rockville, MD
  • Estimated Salary

    $32,958

    Customer Service Specialist

    Best Buy
    Rockville, MD
  • Estimated Salary

    $31,720

    NEW

    Customer Service Consultants Desired!

    Ms AA Caruso Enterprises
    Rockville, MD
  • Estimated Salary

    $32,958

    Customer Service Specialist - Rockville

    Rei
    Rockville, MD
  • Estimated Salary

    $24,960

    NEW

    Independent Contractor Customer Service Agents

    Mommy Jobs Online
    Rockville, MD
  • Estimated Salary

    $31,720

    NEW

    Customer Service - Independent Beauty Sales Consultant

    Mommy Jobs Online
    Rockville, MD
  • Estimated Salary

    $21,040

    NEW

    Guest Service Representative-PM - Courtyard Rockville (180009Z8)

    Marriott International
    Rockville, MD
  • Estimated Salary

    $24,960

    NEW

    Customer Service Agents - $15 per hr.

    Mommy Jobs Online
    Rockville, MD
  • Estimated Salary

    $24,960

    NEW

    Customer Service Agents Work at Home Opportunity - Start Today

    FAHT
    Rockville, MD
  • Estimated Salary

    $21,040

    NEW

    Guest Service Rep (PT

    Marriott
    Rockville, MD
  • Estimated Salary

    $21,040

    Guest Service Rep (PT

    Marriott International, Inc.
    Rockville, MD
  • Estimated Salary

    $21,040

    Guest Service Rep (PT

    Marriott
    Rockville, MD
  • Estimated Salary

    $21,040

    NEW

    Guest Service Rep (PT

    Marriott International, Inc.
    Rockville, MD
  • Estimated Salary

    $21,040

    NEW

    Guest Service Representative - Gaithersburg Marriott Washingtonian Center (180001WK)

    Marriott
    Rockville, MD
  • Estimated Salary

    $21,040

    NEW

    Guest Service Representative - Marriott Hotels Resorts Suites (17002SPO)

    Marriott
    Rockville, MD
  • Estimated Salary

    $40,885

    NEW

    Seasonal Partner Services Representative (Remote) - Work From Home

    Mommy Jobs Online
    Rockville, MD
  • Estimated Salary

    $21,040

    Guest Services Rep Part Time

    Extended Stay America
    Rockville, MD
  • Estimated Salary

    $32,468

    NEW

    HUMAN SERVICE SPECIALIST II

    Maryland Government Jobs
    Rockville, MD
  • Estimated Salary

    $88,793

    NEW

    Customer Service No Experience Required

    Sbhealthplans
    Rockville, MD
  • Estimated Salary

    $46,910

    NEW

    Customer Service Reps. Work At Home!

    Mommy Jobs Online
    Rockville, MD
  • Estimated Salary

    $38,355

    NEW

    Rep 2, Cust Sv Ctr (Sales Consultant)-Largo

    Comcast
    Rockville, MD
  • Estimated Salary

    $69,563

    NEW

    Physical Security Field

    Intelligent Automation Inc.
    Rockville, MD
  • Estimated Salary

    $46,910

    NEW

    Work In Customer Service Earn Extra Cash in Rockville

    Uber
    Rockville, MD
  • Estimated Salary

    $77,001

    Customer Success Engineer - .NET

    Cybercoders
    Rockville, MD
  • Estimated Salary

    $69,563

    Physical Security Field

    Intelligent Automation Inc.
    Rockville, MD
  • Estimated Salary

    $31,720

    NEW

    Cultural Diversity Liaison - Cultural Diversity Services

    Adventist Health Care
    Rockville, MD
  • Estimated Salary

    $52,630

    NEW

    Customer Service Coordinator, RAD-Gateway Call Center - Rockville, MD - Contractor Conversion

    Finra
    Rockville, MD

Customer Service Representative Jobs

average

$29,796

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People
  • Mostly Sitting
  • Repetitive

What does a Customer Service Representative do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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how to become a Customer Service Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Real Customer Service Representative Salaries

Get paid what you deserve

Job Title Company Location Start Date Salary
Customer Service Representative Siemens Energy, Inc. Houston, TX Dec 12, 2016 $106,971
Customer Service Representative Fair Health, Inc. New York, NY Apr 09, 2012 $85,000
Customer Service Representatives Verizon Communications Inc., & All Its Subsidiaries & Affiliates New York, NY Jan 21, 2014 $75,666
Customer Service Representative Ajinomoto USA Inc. Fort Lee, NJ Jan 07, 2011 $70,075
Software Engineer/Customer Service Representative Wildlife Management Services Brooklyn Park, MN Sep 19, 2016 $68,871 -
$73,045
Software Engineer/Customer Service Representative Wildlife Management Services Brooklyn Park, MN Oct 08, 2016 $68,871 -
$73,045
Technical Customer Service Representative Harbor Packaging, Inc. Poway, CA May 31, 2011 $67,000
Customer Service Representative Hewlett-Packard Company San Francisco, CA Sep 12, 2012 $64,252 -
$70,000
Customer Service Representatives Jinfonet Software Inc. Rockville, MD Oct 01, 2015 $64,000
Customer Service Representative Clarabridge, Inc. Reston, VA Apr 09, 2016 $63,814 -
$100,000

Top Skills for a Customer Service Representative

Know what it takes to get the job done

DataEntryInboundPhoneCallsCreditCardPaymentsEnsureCustomerSatisfactionInternetCustomerServiceIssuesTechnicalSupportOutboundCallsCustomerAccountsHighVolumeCommunicationSkillsAccountInformationCustomerInformationTroubleShootingNEWAccountsMedicareComputerSkillsTBillingIssuesCustomerServiceCalls

Top Customer Service Representative Skills

We found these three skills more than any other for customer service representative jobs are:
  1. Data Entry
  2. Inbound Phone Calls
  3. Credit Card Payments
It turns out that the skill with the lowest overall demand for customer service representative jobs is Customer Service Calls.

Data Entry, Communication Skills, Credit Card Payments, High Volume, Internet, Outbound Calls, Ensure Customer Satisfaction, Inbound Phone Calls, Customer Accounts, Trouble Shooting, Account Information, NEW Accounts, Computer Skills, Billing Issues, Customer Information, Technical Support, Medicare, T, Customer Service Issues, Customer Service Calls

Top Customer Service Representative Employers

Find the best employers to advance your career

Top 10 Customer Service Representative Employers

There are currently 10 companies with Customer Service Representative jobs. The company with the highest employment for a Customer Service Representative is Convergys.

Other companies that have high employment for Customer Service Representative jobs are:
  1. Xerox
  2. Alorica
  3. Verizon Wireless
  4. At&T

Convergys, Xerox, Alorica, Verizon Wireless, at&T, Teleperformance, APAC Customer Services, Comcast, Wal-Mart, Sitel

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