Customer service representative jobs in San Bernardino, CA

Customer Service Representative Onsite in Anaheim, CA 92806 W2 Contract 6+ months M-F 8am-5pm Start ASAP $21/hr -Weekly Pay and Benefits! Our leading Electrical and Electronics Manufacturing client is growing and hiring a Customer Service Rep to join their smart, diligent and collaborative team. As a Customer Service Representative, you will play a key role in interacting with both new and existing customers. You will leverage your in-depth knowledge of the product lines to deliver accurate, timely information and solutions. With a customer-first mindset, you'll provide support across up to three communication channels-voice, chat, and email- while maintaining an empathetic approach. Your keen attention to detail will ensure customer concerns and inquiries are thoroughly documented and shared with management, helping to represent the voice of the customer and drive improvements within the organization. Job Duties: · Handle inbound customer inquiries via live chat and email, addressing product education, troubleshooting, and warranty or return-related questions. · Assess customer needs by asking insightful questions, ensuring satisfaction through active listening and tailored solutions. · Build strong rapport with customers, fostering positive experiences and brand loyalty. · Collaborate with peers and consult knowledge articles to resolve inquiries accurately when answers are unclear · Develop in-depth knowledge of the product line to provide informed and effective support. · Ensure clarity by thoroughly understanding company policies and communicating them clearly to customers. Requirements: · Interfaced directly with customers, effectively deescalating challenging situations. · Demonstrated strong leadership through empathetic communication and support. · Skilled in managing and prioritizing multiple customer cases simultaneously. · Proficient in using various platforms to resolve customer inquiries efficiently. · Excellent written and verbal communication skills. · Proven experience troubleshooting complex issues and guiding customers to resolution. · Accurately documented customer interactions within case records for future reference. · Fluent in English with proficiency in email and chat communication. · Strong proficiency in Microsoft Office Suite. · Capable of typing at approximately 40 words per minute. TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The Customs Entry Writer is responsible for preparing and filing accurate U.S. Customs entries for imported goods, ensuring compliance with all CBP, FDA, USDA, and other Partner Government Agency (PGA) regulations. The role requires strong knowledge of import documentation, Harmonized Tariff classification, valuation, and partner agency release procedures, particularly for commodities regulated by the FDA (Food and Drug Administration) and USDA (U.S. Department of Agriculture). Key Responsibilities Prepare, review, and submit customs entries through ACE/ABI systems in compliance with CBP, FDA, and USDA requirements. Classify products accurately under the Harmonized Tariff Schedule (HTSUS) and determine applicable duties, taxes, and fees. Handle entries involving FDA-regulated commodities (food, medical devices, cosmetics, pharmaceuticals) and USDA-regulated products (plants, produce, agricultural commodities, animal-based goods). Coordinate with freight forwarders, importers, and vendors to obtain complete and compliant import documentation (commercial invoice, packing list, bill of lading, etc.). Verify admissibility and ensure all necessary licenses, permits, and certificates obtained for FDA/USDA releases. Communicate with FDA and USDA officers as needed to resolve holds, exams, and document requests. Maintain up-to-date knowledge of current import regulations, changes in tariff codes, and partner government agency procedures. Track and monitor entry status from filing through final release and delivery. Assist in preparing Post Summary Corrections (PSC), protests, and other compliance filings as required. Support internal and external audits by providing entry documentation and compliance records. Maintain accurate data entry and filing systems for all import transactions. Qualifications & Skills Minimum 2-5 years of experience as a Customs Entry Writer or Import Specialist. Direct experience handling FDA and USDA-regulated shipments required. Working knowledge of ACE/ABI, CargoWise, Descartes, or Fresa systems preferred. Familiarity with HTS classification, valuation, drawback, and bonded warehouse procedures. Strong understanding of U.S. import regulations, CFR Title 19, and PGA coordination. Excellent attention to detail, accuracy, and organizational skills. Strong communication and problem-solving abilities when dealing with CBP, FDA, and USDA authorities. Licensed Customs Broker credential is an advantage but not required. Education Associate's or Bachelor's degree in International Business, Supply Chain, or related field preferred. Relevant certification or formal training in import/export compliance is a plus. Work Environment Office-based. Requires ability to work in a fast-paced, deadline-driven logistics environment with attention to compliance and accuracy.

Join a Groundbreaking Partnership in Regenerative Medicine! Induce Biologics USA Inc. is proud to be the appointed representative for Red Rock Regeneration Inc. in the United States, overseeing the manufacture, marketing, and distribution of their innovative regenerative medicine products. This collaboration places us at the forefront of delivering cutting-edge solutions to patients within the U.S. healthcare market. By joining Induce Biologics USA Inc., you'll be part of a mission-driven team working with revolutionary technology that's reshaping the future of bone regeneration-and making a real difference in patients' lives. As a Customer Service Representative, you will be responsible for receiving, processing and recording customer orders. The Customer Service Representative also handles customer inquiries and resolves issues. The individual will work closely with various teams to ensure prompt and effective resolution of customer issues and provide excellent support to enhance the overall customer experience. Essential Functions & Responsibilities Provide outstanding customer support by processing and responding to customer and sales team needs. Process orders & inquiries received via phone, email and eCommerce platform. Maintain customer account information, ensuring maintenance of all related paperwork. Assist with customer on-boarding including navigating the website, placing orders, and resolving issues related to ordering. Gather customer feedback and share insights with the team to improve processes and enhance the overall customer experience. Handle customer complaints and inquiries in a timely manner. Collaborate with customers and QA to provide information requested by QA to facilitate investigation and closure of product complaints. Advise customer on product availability and inventory status; assist with ordering problems involving delivery, pricing and billing. Promote our products through effective support and ongoing relationships with all customers, internal and external. Continuously strive to improve customer service skills and knowledge through training programs; while staying current on all training for company products and services. Education/Experience Required High School Diploma or equivalent Minimum of two (2) years' experience in customer service in a similar industry. Available to work Monday - Friday (8am to 5pm) Must be able to work holidays and overtime as needed. Must be able to work on-site in Irvine, CA. Education/Experience Preferred Associate degree or Higher degree preferred. Preferred experience with a small company and/or start-up environment in the medical device, biologics or pharma/biotech industry. Experience with ERP and CRM programs Skills, Knowledge, and Abilities Strong customer service focus and customer relations skills. Must be able to work in a collaborative team environment as well as independently. Proficient in MS Office (Outlook, Word, Excel, PowerPoint, Teams) Flexibility and strong organizational skills with the ability to prioritize multiple tasks and meet daily order deadlines Must have excellent communication and interpersonal relationship skills. Compensation Range The salary for this position is expected to fall within the range of $25.00 to $27.00 an hour, depending on factors such as experience, education, credentials, and job-related skills. This range reflects what the employer reasonably expects to pay for the position. It is not a guarantee of compensation for any individual hire. Equal Employment Opportunity Statement Induce Biologics is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Third-Party Recruiters Please note that Induce Biologics does not accept unsolicited resumes or inquiries from third-party recruiters or staffing agencies. Any resumes submitted to our team without a prior agreement will be considered the property of Induce Biologics, and we will not be obligated to pay any fees related to unsolicited submissions.

For those who want to keep growing, learning and evolving. We at KellyConnect hear you, and we're here for you! We're seeking a customer service representative to work at a premier employer centrally located in Irvine, California. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity. Schedule/Compensation Details: Attractive hybrid work solution that offers the best of both worlds Office Rotation: Tuesday/Thursday & every other Friday Must live in commutable distance to Irvine, California Work from Home Rotation: Monday/Wednesday & every other Friday Competitive pay rate- $26 Why should you apply:Medical and dental benefits Opportunity to gain valuable experience. Enjoy a positive and supportive work environment. Paid training to ensure you have the skills & knowledge to succeed. What's a typical day as a Customer Service Representative? You'll be: Processing product complaints through queues and other communication channels. Maintaining a positive experience while investigating complaints in a timely and courteous manner. Accurately updating databases with pertinent details & product information. Escalating issues based on severity to appropriate levels as needed. Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints. This job might be an outstanding fit if you: Have a high school diploma or equivalent. Have at least 6 months of customer service experience Have strong problem- solving and organizational skills. Are able to work in a fast-paced environment. Are able to work a hybrid work schedule comprised of weekly office & remote requirements. What happens next: Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Acerca de kelly El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año. Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.

Job Title: Customer Service Representative - B2B / Dealer Support Employment Type: Temp (Covering Leave Until End of December) Schedule: Monday-Friday; flexible start at 6:00 AM or 7:00 AM Compensation: $22.00 per hour Company Overview: A well-known tire manufacturer with a global presence, producing a wide range of tires for passenger cars, trucks, SUVs, and high-performance vehicles. Recognized across the automotive industry for quality and innovation, the company focuses on performance, durability, and safety. Job Summary: The Customer Service Representative plays a pivotal role in supporting the dealer network by ensuring accurate and efficient order fulfillment. Serving as a primary point of contact, this position addresses inquiries, resolves issues, and contributes to overall customer satisfaction. Success in this role requires strong communication skills, attention to detail, and an understanding of B2B client needs in a fast-paced environment. Key Responsibilities: Receive and process telephone, email, and fax orders. Verify stock availability, locate inventory, and confirm credit approval for invoicing dealer warehouse orders. Handle container and consignment orders and monitor/process back orders. Process inventory returns and billing corrections. Provide dealers and sales personnel with order status updates; track and trace shipments. Keep dealers informed about container status, special promotions, discontinued inventory, and sales program deadlines. Address dealer inquiries and resolve complaints within department authority. Manage pricing code entry and maintenance for assigned dealers. Maintain regular communication with Regional Sales Managers on daily order receipts, shipping schedules, dealer inquiries/complaints, and issue resolution. Make inventory production recommendations and handle warehouse transfer requests. Process Federal Excise Tax (FET), city/county/state commission credits, and other credit memos. Maintain dealer order files and current pricing files. Respond to management inquiries; prepare sales history reports and other documentation as needed. Perform other duties as assigned. Qualifications Required: High school diploma or equivalent. Minimum 3 years of experience in customer service order processing (B2B preferred). Ability to work independently and collaboratively as a team player. Exceptional organizational and time-management skills with the ability to prioritize. Strong written, oral, and presentation skills. Intermediate proficiency in Microsoft Office (Excel, Outlook, Word). Willingness to work overtime as business needs require. Adherence to company policies and safety guidelines. Ability to read/interpret simple instructions, correspondence, and memos; write clear correspondence. Effective one-on-one and small-group presentation skills. Proficiency in basic math: addition, subtraction, multiplication, division, fractions, and decimals. Apply common-sense understanding to carry out instructions in written, oral, or diagram form. Address problems involving several concrete variables in standardized situations. Regularly required to sit, use hands/fingers, handle or feel, and talk/hear. Occasionally required to stand, walk, or reach with hands/arms. Ability to lift and/or move up to 25 lbs. Specific vision abilities include close, distance, color, peripheral vision, depth perception, and focus adjustment. Ability to work in an office/warehouse support environment with a moderate noise level.

Job Title: Manufacturing Customer Service Representative Compensation: $21-$24 per hour Employment Type: Contract-to-Hire About the Role A well-established manufacturing company in Corona is seeking a detail-oriented and customer-focused Customer Service Representative. This contract-to-hire position is ideal for someone who thrives in a fast-paced environment and enjoys supporting clients and internal teams with accuracy and professionalism. Key Responsibilities Respond to customer inquiries via phone and email regarding orders, shipments, and product information Process purchase orders and coordinate with production and shipping departments Resolve issues related to delivery, returns, and product availability Maintain accurate records in ERP and CRM systems Collaborate with internal teams to ensure customer satisfaction and timely fulfillment Support account managers and sales teams with administrative tasks Qualifications 2+ years of customer service experience in a manufacturing or distribution environment Strong communication and problem-solving skills Proficiency in Microsoft Office and experience with ERP systems (SAP, Oracle, or similar) Ability to multitask and manage priorities in a deadline-driven setting High school diploma required; associate degree or higher preferred Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance

Customer Support & Product Specialist The Opportunity The Customer Support & Product Specialist at BIORAY plays a vital role in delivering exceptional, compassionate service to customers and practitioners by providing timely, accurate information about the company's liquid herbal supplements and supporting customers throughout their journey. This in-office, full-time role is responsible for responding to inquiries, onboarding new customers, resolving issues, creating helpful product documentation, and collaborating closely with sales, marketing, and product development to ensure a cohesive, educational experience that aligns with BIORAY's mission to help people find their unique path to healing. The ideal candidate brings at least two years of customer support experience, strong communication and problem-solving skills, technical aptitude, and a proactive, empathetic approach that reflects BIORAY's values of Curiosity, Honor, Ownership, Fun, Listening, Leadership, and Communication. What you will bring: • 2+ years of customer support experience or a related field. • Strong communication and interpersonal skills. • Excellent problem-solving abilities. • Zoho and Shopify experience a plus. • Technical aptitude and the ability to learn and understand complex products. • Proven ability to multitask and manage time effectively. • Familiarity with BIORAY products is a plus. The Company BIORAY is a purpose-driven health and wellness company based in Irvine, California, specializing in liquid herbal supplements that detoxify the body, support organ systems, and vitalize hormones. Founded in 1991 by Stephanie Ray, BCN, CNHP, BIORAY blends traditional Chinese herbalism with modern science to create safe, effective products for individuals across all life stages-from infants to adults. With over 30 years of expertise, the company maintains a strong commitment to sustainability, ingredient transparency, and holistic well-being. BIORAY operates in-house manufacturing and fosters a collaborative, fast-paced environment where employees are encouraged to live the core values, prioritize self-care, and make a meaningful impact in the world. Why you'll love it here: • Growth & Innovation: Join a company that is actively expanding with new land for ingredient cultivation and enhanced facilities to drive its mission of wellness and natural health solutions. • Commitment to Quality & Education: BIORAY maintains rigorous quality standards while promoting continuous learning and professional growth for its team members. • Exceptional Benefits: Enjoy a comprehensive benefits package, including profit sharing, funding for continued education, and acupuncture and chiropractic care coverage. • Purpose-Driven Culture: Be part of a team dedicated to improving lives through innovative, natural solutions that prioritize health and wellness. Our Core Values BIORAY 's core values center on harmonizing nature and science to create safe and effective herbal supplements that support health, vitality, and environmental well-being. The company is dedicated to helping individuals discover their unique path to healing, emphasizing sustainability, ingredient transparency, and holistic wellness. BIORAY fosters a collaborative and fast-paced work environment where employees are encouraged to embody these values, prioritize self-care, and contribute meaningfully to making the world a better place. What the Role Entails The following are detailed performance objectives for this role. When measuring overall aptitude and cultural fit, all candidates will be benchmarked using these standards. Performance Objectives: Deliver Exceptional Customer Response Times: Within the first 60 days, maintain an average response time of under 2 business hours for all customer inquiries received via phone, email, or chat, ensuring that at least 95% of customer issues are acknowledged and resolved or appropriately escalated within 24 hours. Enhance Customer Product Knowledge & Onboarding: Develop, update, and publish at least 3 new user guides or tutorials within the first 90 days to improve customer understanding of BIORAY's products and onboarding experience. Track usage of these materials and aim for at least 80% of new customers to access and use these resources within their first month. Support Continuous Improvement & Cross-Team Collaboration: Actively identify and document at least 5 recurring customer pain points or feedback themes within the first 6 months and collaborate with sales, marketing, and product development teams to recommend actionable improvements that enhance overall customer satisfaction and support BIORAY's mission of helping people find their unique path to healing.

Technical Support Representative (Electronic/ Electro-mechanical, not IT) Department: Service In Office, On-site InMode is a leading global provider of innovative medical technologies that develops, manufactures, and markets devices harnessing novel radiofrequency (RF) technology. The company strives to enable new emerging Aesthetic and surgical procedures and improve existing treatments. By leveraging its medically-accepted, minimally-invasive RF technology for simultaneous subdermal adipose remodelling and skin tightening, InMode offers a comprehensive portfolio of products for plastic surgery, gynecology, dermatology, otolaryngology, and ophthalmology. Position Summary: This full-time Technical Support Representative will join the service team. Duties include but are not limited to: talking with customers over the phone to determine their specific hardware technical problem, documenting of errors/problems through our ERP system (QAD) and other platforms (Salesforce), as well as providing occasional system maintenance support (will be trained). This role is mostly customer support/ customer service with some electromechanical technical work. Our Service team works on our Radio Frequency laser platforms that we sell to private practice doctors. When customers need help with a technical issues, they call our Service team for help troubleshooting and the support rep tries to troubleshoot the issues and works with the technicians if great help is needed. If the team (technical support with the technicians), cannot resolve the issues, we then drop ship the platform to our office for a technician to get into the device and solve. This role mostly talks with customers over the phone to determine their specific technical problem, documenting of errors/problems through our ERP system (QAD) and other platforms (Salesforce), as well as provides occasional system maintenance support. It will be 95% Phone support with 5% hands on system services work. Duties and Responsibilities: Troubleshoot basic level equipment problems over the phone directly with our customers Escalate issues to Technical Support Representative II, if needed Effectively manage a large quantity of incoming calls Report errors and problems through our ERP system (QAD) Update and maintain our databases on a regular basis to ensure consistent and accurate data Handle complaints, provide appropriate solutions and follow up to ensure resolution was met Reading of schematics for troubleshooting purposes Testing and light repair of medical devices per needs Learns and understands Basic level understanding of InMode's products Other duties or projects as assigned Qualifications: Associate's Degree in Electronics/Engineering, preferred but not required 1-3 year experience of customer service, preferred Basic understanding of circuit analysis, and basic working knowledge of electrical equipment preferred but not required Computer skills a must, with Microsoft Office (Word, Excel, Outlook) Must have excellent oral and written communication skills Must possess great analytical and problem-solving skills Excellent organizational skills, attention to detail, and multi-tasking capability Strong team player a must Other Preferred Knowledge, Skills, and Abilities: Enterprise resource planning (ERP) experience is preferred but not required, QAD Customer service experience Excellent phone etiquette Medical device experience is a plus Laser experience is a plus

The Customer Service/Order processor person is the key in establishing customer contact and relations. As a key person in servicing and assisting in customer inquires, demands, and challenges, this person must excel in customer relations and be knowledgeable of the products and services provided. Finally, this position will be responsible for the accuracy and completion of all necessary paper work required in completing each transaction. DUTIES AND RESPONSIBILITIES The responsibilities of the Inside Sales person are as follows; it must be noted that the daily activities of an individual may not be limited solely to the items listed, additional duties and responsibilities be assigned as necessary be management. • Customer Sales • Identify needs of the customer whether it be product or service • Always use a positive, friendly and professional approach • Provide answers to any customer inquiries • Use quoted prices and arrange delivery schedules with dispatch • Must utilize diligence to provide correct pricing to quotes to eliminate credits • Assist customers as required in Warehouse • Provide samples, literature and product demonstration as needed • Maintain organized library of literature, catalogs and samples • Prepare Sale Bill of Ladings and direct customer for loading • Demonstrate the Customer Satisfaction attitude • Seek assistance as circumstances arise when you are uncertain • Confer with Management to suggest workable but reasonable inventory levels based on sales and availability DAILY FRONT OFFICE DUTIES • Assist in answering and directing phone calls • Direct calls to proper individual or take accurate messages • Have access to stock status information available for quick response to inquiry • Assist outside sales and shipping in preparing order for pickup or delivery • Complete each sale or purchase with understanding of the effect on inventory • Assure each order that is shipped is prepared to invoice same day QUALIFICATIONS To be considered for this position of Customer Service/Order Processor, an individual must meet or have clearly demonstrated their ability for consideration by achieving the following: • Possess excellent customer skills • Maintain and grow professional relationships • Have proficient math and numerical skills • Have good verbal and written skills • Have knowledge of our products line, application and uses • Must be detailed, accurate and organized • Have experience with inside sale and computer interface • Working knowledge of MS Office Word, Excel & Outlook All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

BON PERGOLA, a brand of BON Windows Treatment LLC, specializes in manufacturing top quality outdoor aluminum pergolas. With over four decades of manufacturing experience, we provide premium pergola to customers. Role Description This is a full-time on-site role for a Customer Service Representative at our location in Lake Forest, CA. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Strong interpersonal and communication skills Ability to effectively resolve customer issues Experience in a customer-facing role is a plus Proficiency in Microsoft Office and CRM software High school diploma or equivalent

A fast-growing wealth advisory practice based in Orange County is seeking a Client Service Associate to support its advisors. This is an opportunity to join a firm where client service, professionalism, and growth are prioritized. If you have a strong attention to detail and a passion for helping clients, this role might be for you. You'll work closely with senior team members and have a direct impact on the day-to-day operations of the firm. Key Responsibilities: Strong interpersonal skills and comfortability with clients at various stages of onboarding and ongoing support. Respond promptly and accurately to all client inquiries. Handle all client scheduling for meetings with investment advisors. Maintain accurate records and documentation in accordance with regulatory requirements and firm policies. Uphold compliance standards and contribute to operational best practices within the firm. Required Qualifications: 4+ years of experience working in a wealth management firm in client relations. Active Series 7 and Series 66 licenses. Bachelor's degree in Business or Finance Knowledge of financial services products, including equities, bonds, mutual funds, options, annuities, and managed accounts. Strong interpersonal skills and comfortability with clients at various stages of onboarding and ongoing support. Compensation & Benefits: Salary range: $80k-$90k Health coverage including medical, dental, and vision insurance. Retirement Plan Paid Time Off

Our Senior Representatives will deliver excellent customer service to customers with elevated expectations! You will support our customers by instilling trust, driving results, and staying patient focused! The ability to change hats and work as a team and independently is essential to success. You are the first point of contact and will own the customer experience from start to finish. Each interaction will require the ability to follow our processes with speed and accuracy. This position includes but is not limited to the following: Responsibilities: • Use of case management system to manage customer contacts and order detail with razor sharp accuracy • Proactively track, resolve, and escalate order or cases in alignment with service excellence standards • Place and monitor orders via phone, fax, and email for hospital and sales rep customers • Orders translate to new orders, Returns, Billing, Inventory adjustments, reconciliations, and FCAs/Recalls. • Own it! Proactively communicate backorders, order status, product availability, and missed deliverables • Resolve complex issues via root cause analysis investigation, proposal of resolution, and resolution implementation with limited intervention • Prioritize high work volumes from phones, email, case management, and faxes • Become a SME (Subject Matter Experts) who can coach and train others • Systematically process and transact consignment conversions & reconciliations • Perform basic data analysis and generate reports for Sales, Customers, and Consignment Team • Process customer returns and coordinate with Inventory Teams to ensure product is received • Complete customer credits following documentation guidelines under SOX key controls • Communicate regularly with Supply Chain Planning for inventory availability • Perform at a level to meet and sustain department metrics and expectations Basic Requirements: • H.S. Diploma is required • Minimum of 4 years Customer Service Experience • Excellent written and verbal communication, interpersonal and relationship building skills with focus on negotiating and persuasion • Ability to work in a demanding environment • Excellent Customer Service skills with ability to negotiate and resolve demanding situations • Ability to build and maintain strong relationships across the organization to influence and achieve objectives • Strong Time Management Skills with ability to prioritize competing objectives • Must be able to work in a team environment with minimum supervision, this includes inter-departmental and cross-departmental business partners • Demonstrates problem-solving and critical thinking skills • Proficient in MS Office Suite • Experience within an ERP software • Ability to manage confidential information with discretion • Strict attention to detail Preferred Qualifications: Bachelors degree is preferred Salesforce experience or CRM experience Proficient in JDE (ERP Software)

Irvine, CA (Remote considered for PT time zone candidates only) Schedule: Standard Office Hours (8:00 AM - 5:00 PM PT) Duration: 9-Month Contract Pay: $20-25/hr Our client, a leading medical device company, is seeking experienced Senior Customer Service Representatives to deliver exceptional service to customers with elevated expectations. You will be the first point of contact, owning the customer experience from start to finish while supporting hospitals, purchasing departments, and internal sales teams. This is a fast-paced call center environment requiring strong communication skills, attention to detail, and the ability to handle high volumes of customer interactions with professionalism and accuracy. Key Responsibilities Manage customer contacts and order details using case management systems with precision Place and monitor orders via phone, fax, and email for hospital and sales representative customers Process new orders, returns, billing adjustments, inventory reconciliations, and product recalls Proactively track, resolve, and escalate orders or cases in alignment with service excellence standards Communicate backorders, order status, product availability, and missed deliverables Resolve complex issues through root cause analysis with limited supervision Prioritize high work volumes from multiple channels (30+ calls and 30-40 emails daily) Process consignment conversions and reconciliations systematically Perform basic data analysis and generate reports for Sales, Customers, and Consignment Teams Complete customer credits following SOX key control documentation guidelines Coordinate with Supply Chain Planning and Inventory Teams Serve as a Subject Matter Expert (SME) who can coach and train others Required Qualifications High School Diploma required Minimum 4 years of Customer Service Experience, preferably in a call center environment Experience handling 30+ calls per day and 30-40 emails in a professional setting Excellent written and verbal communication skills Strong interpersonal and relationship building abilities Proven ability to negotiate and resolve demanding situations Strong time management skills with ability to prioritize competing objectives Demonstrated problem-solving and critical thinking capabilities Proficient in MS Office Suite Experience within an ERP software system Ability to work independently and as part of a team with minimum supervision Strict attention to detail and accuracy Ability to manage confidential information with discretion Preferred Qualifications Bachelor's degree (BA/BS degree required for promotion opportunities) Salesforce or other CRM experience Experience with JDE (ERP Software) Previous experience in medical device, pharmaceutical, or healthcare industry Background with competing companies in the life sciences sector

Customer Service Representative at WOLFpak Full Time (Potential) - Onsite in Costa Mesa, CA Initial Contract: $173.07/day (Three-Month 1099 Contract) Potential Full-Time Pay Range: $40,000 - $50,000 per year : WOLFpak, a family-owned backpack brand, began its journey in 2020 from a humble garage in Southern California. In just four short years, it has grown into a globally recognized name, thanks to the founders' relentless drive and vision. Known as a trendsetter in the market, WOLFpak offers innovative designs with a stylish twist and a range of fresh colorways. Their signature personalized patches let you express your individuality, while their bags seamlessly blend cutting-edge design with the ability to tell your story and carry your gear. For more information, check WOLFpak.com Role Description: This is a full-time, on-site role as a Customer Care Representative at WOLFpak in Costa Mesa, CA. The Customer Care Representative will be the primary point of contact for our e-commerce customers, providing exceptional support via email and other digital channels. The ideal candidate is a highly organized, detail-oriented individual with excellent written communication skills and a passion for providing outstanding customer service. Responsibilities: Respond to customer inquiries and resolve issues promptly and professionally via email. Provide accurate and helpful information about WOLFpak products, policies, and order status. Process orders, returns, exchanges, and cancellations. Investigate and resolve shipping issues, product defects, and other customer concerns. Escalate complex or sensitive issues to the appropriate team members. Maintain detailed records of customer interactions and resolutions in our CRM system. Identify trends in customer inquiries and provide feedback to improve our products, policies, and website. Proactively address customer concerns and seek opportunities to improve the customer experience. Adhere to company policies and procedures. Qualifications: 1+ years of experience in customer service, preferably in an e-commerce environment. Exceptional written communication skills, including grammar, spelling, and punctuation. Strong problem-solving and analytical skills. Ability to work independently and manage time effectively. Proficiency with computer systems and software, including CRM systems, email platforms, and Microsoft Office Suite. Ability to learn new software and systems quickly. Positive attitude, empathy, and a passion for helping customers. Knowledge of the athletic and fitness industry is a plus. Skills: Customer Service, Email Communication, Written Communication, Problem Solving, CRM Systems, Time Management, Organization, Active Listening, Empathy

Remote Licensed Agent Life Insurance, Mortgage, & Investments Imagine earning from home without cold calls, door knocking, or chasing friends & family clients come to you through referrals. What You Get: Paid training + State & Federal licenses (covered) Flexible part-time or full-time schedule No quotas or income caps Residual income, bonuses, stock options, & tax advantages Career paths: agent, trainer, recruiter, or brokerage builder Who We're Looking For: Motivated, trustworthy self-starters ready to learn sales, leadership, and client relationship skills no prior experience needed. Requirements: 18+ & no felony record Reliable Wi-Fi & Zoom access Entrepreneurial mindset & self-discipline

Job Title: Member Service Representative (Bilingual - Vietnamese and Spanish) Target Compensation Range: $25.00-$28.00/hour, depending on the level of relevant qualifications and experience. About Us: Astiva Health, Inc., located in Orange, CA is a premier healthcare provider specializing in Medicare and HMO services. With a focus on delivering comprehensive care tailored to the needs of our diverse community, we prioritize accessibility, affordability, and quality in all aspects of our services. Join us in our mission to transform healthcare delivery and make a meaningful difference in the lives of our members. SUMMARY: The Member Service Specialist is responsible for answering telephonic inquiries from current and potential members and providers regarding Medicare Advantage benefits, eligibility, enrollment, claims, referral, prior authorizations, appeals & grievances and other related concerns. Our Member Service Specialists ensure customer satisfaction by providing excellent customer service, displaying a desire to help and maintaining a professional demeanor. Member Service Specialists will be expected to maintain quality and performance standards. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Handle inbound and outbound phone calls, emails and other necessary communications with members and providers Clearly identify and act on customer needs to achieve satisfaction. Clearly explain all details of the Medicare Advantage Plan including procedures, protocols, benefits, and any other necessary information to the member or provider during inbound and outbound calls. Fully understand all aspects of Medicare Advantage including but not limited to benefits, prior authorization, referrals, claims, enrollment, eligibility, appeals & grievances, providers networks and pharmacy services. Provide accurate and complete information using the tools provided Keep detailed written records of each telephone encounter during the call Adhere to all call center metrics as set forth by CMS regulation and call center leadership. Attempt to resolve the member's issue completely during the first phone call. Go above and beyond to provide exceptional customer service. EDUCATION and/or EXPERIENCE: 2+ years customer service experience Minimum 1+ years' experience with Medicare Advantage Health Plan experience. Excellent verbal and written communication skills including active listening and probing techniques. Ability to multi-tasks, time manage and prioritize. Ability to document information while on the phone with the member. Ability to build rapport with members Fluent in Vietnamese or Spanish (verbal and/or written) BENEFITS: 401(k) Dental Insurance Health Insurance Life Insurance Vision Insurance Paid Time Off

Must Haves: 2+ years of experience with billing and/or collections on the professional side Experience with insurance payments Strong knowledge of reading explanation of benefits (EOBs) High School diploma Plusses: Experience using Epic EMR system for billing/collections Day to Day: A client is looking for an Account Follow Up Representative to support their Refund Specialty department in Irwindale, CA. The department in undergoing a cleanup objective to clear and resolve old credit balances, which will be focusing on balances from 2023, 2024, and early 2025. In this role, this person will be working from an excel spreadsheet looking at overpayments from charge lines and research if they are valid or not. They will be confirming if payments and adjustments are posted correctly and verify the order of insurances to see if/ensure they are accurate. They will also be issuing refunds or performing offset initiations (prompting the payers to pay back the money, opposed to cutting a physical check). This practice works with all types of insurances: HMOs, PPOs, MediCare, MediCal, and Workers Comp. We're seeking a candidate with experience in professional billing and collections, including a solid understanding of explanation of benefits (EOBs) and insurance payment processes. The ideal individual will demonstrate exceptional customer service skills, maintain a positive and professional attitude, and be reliable and committed to a full 40-hour work week. Team Dynamic/Environment: This role is based onsite at the Rivergrade office in Irwindale, CA, where the selected candidate will work alongside two other contractors hired for the same team. While three additional team members are based remotely in Chicago, the candidate will have in-person support from their manager and supervisor, who are also located at the Irwindale office. The office houses approximately 80 staff members from various billing and collections teams, creating a collaborative and dynamic work environment.

Job Description Entry-Level Associate Broker/CSR - Irvine, CA (In-Office) An established wholesale insurance brokerage is expanding its Irvine office and looking to add an Entry-Level Associate Broker to support a high-performing team. This is an excellent opportunity for someone eager to build a long-term career in the specialty insurance (E&S) space. What You'll Do: Support senior and inside brokers with day-to-day servicing tasks Handle policy issuance, processing, and documentation Learn how to build submissions and market accounts to carriers over time Gain exposure to a wide variety of E&S accounts and client types What We're Looking For: No prior insurance experience required - open to motivated entry-level candidates Backgrounds in sales, customer service, or office administration are a plus Must be ambitious, detail-oriented, and eager to learn Strong communicator who thrives in a collaborative, in-office environment Compensation: Base: Competitive Salary Bonus potential after initial ramp-up period Opportunity for long-term career growth within a fast-paced brokerage team Location: 100% in-office - Irvine, CA Ideal for someone who values team culture, energy, and hands-on learning If you're looking to get your foot in the door of the insurance industry and grow within a dynamic, relationship-driven environment, this is an opportunity to build the foundation of a successful career.

Customer Service Representative (Call Center | Temp-to-Hire | Irvine, CA | M-F 8:00am-5:00pm) Kickstart a Long-Term Career in Customer Service Are you someone who enjoys helping others and wants to turn that passion into a career? Our client's Irvine-based team is looking for motivated Customer Service Representatives to join their growing Customer Support call center. This is a full-time, temp-to-hire position with excellent long-term potential - perfect for anyone eager to start or grow their customer service career. You'll receive full training, supportive leadership, and a clear path for advancement. Responsibilities Manage inbound and outbound customer calls in a friendly, professional manner Assist customers with questions, orders, and account inquiries Accurately document information and follow up as needed Meet or exceed performance metrics and call quality standards Work collaboratively with your team to ensure excellent customer experiences Take part in ongoing training and coaching to develop your skills Qualifications No prior pindustry experience needed - we'll provide complete training Reliable, punctual, and committed to excellent attendance Great communicator with a positive attitude and willingness to learn Comfortable using computers and navigating multiple systems at once How to Apply If you're ready to take the next step toward a stable, rewarding career in customer service, we'd love to hear from you! Apply today and start your journey with a company that truly values its people and rewards performance. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.