Customer service representative jobs in San Rafael, CA - 2,031 jobs

A leading cybersecurity company in San Francisco is seeking a Customer Success Manager focused on MSSPs. You will drive adoption of the platform, manage relationships, and ensure value-driven engagements with partners. This role requires strong communication and analytical skills, with a focus on customer success and compliance. Enjoy a flexible working environment to foster personal and professional growth, with competitive compensation in a high-impact role. #J-18808-Ljbffr

A tech startup revolutionizing freight booking in San Francisco is seeking a Customer Success team member to manage critical relationships and define success processes. You will oversee the customer lifecycle from kickoff to implementation, program manage high-stakes pilots, and collaborate with engineering on integrations. Ideal candidates have B2B customer success experience and a builder mindset, eager to work hands-on with complex requirements. This role promises top-tier compensation and substantial growth potential. #J-18808-Ljbffr

A tech company specializing in document extraction is seeking a Customer Success Manager to build relationships with accounting firms and ensure their success with the AI-powered platform. The ideal candidate excels at problem-solving, communication, and has a customer-first mindset. This role offers a unique opportunity to shape customer success strategies and processes within an early-stage team. #J-18808-Ljbffr

A growing AI startup in San Francisco is seeking a Customer Success Manager to own customer onboarding and act as a trusted advisor. The role involves close collaboration with Engineering and Sales, monitoring account health, and shaping customer interactions. Ideal candidates are customer-obsessed and independent, thriving in fast-paced environments. Competitive compensation, equity, and rich benefits are offered, along with a vibrant in-office culture. #J-18808-Ljbffr

A tech company in San Francisco is seeking a Senior Customer Data Analytics Manager. This role involves overseeing the development of customer data models, building dashboards, and providing insights to support sales growth. The ideal candidate has over 7 years of experience in data analytics, is proficient in SQL, and has expertise with visualization tools such as Tableau. This position offers a competitive salary along with benefits and equity, fostering a collaborative work environment. #J-18808-Ljbffr

A data insights company is seeking a Customer Success Manager to strengthen relationships with transportation agencies in the Western U.S. Responsible for customer engagement, data utilization, and account growth, the role requires strong communication and problem-solving skills. This hybrid position involves user training, executive presentations, and collaboration with product teams. Ideal candidates have experience in customer success or consulting and a desire to impact public sector challenges. #J-18808-Ljbffr

A leading healthcare organization in San Francisco seeks a Database Manager for its Philanthropy department. The role involves managing donor databases to maximize fundraising efforts, maintaining data quality, and generating analytical reports. The ideal candidate should have at least 3 years of experience with CRM software and a Bachelor's degree or equivalent experience. Competitive compensation ranges from $82,000 to $94,000 annually, with additional benefits to support employees' well-being. #J-18808-Ljbffr

A leading nonprofit organization is seeking a Membership Associate to enhance the member experience at their San Francisco branch. This role involves engaging with members, managing membership accounts, and ensuring a welcoming and inclusive environment. The ideal candidate will have a high school diploma, customer service experience, and availability during various shifts. The position offers a salary range of $18.67 - $22.00 per hour and the chance to impact the community positively. #J-18808-Ljbffr

US ENT Partners helps ear, nose, and throat (ENT) practices achieve cost savings by aggregating purchasing volume to negotiate maximum discounts with manufacturers, distributors, and suppliers. Role Description This full-time Customer Success Associate role is located in the San Francisco Bay Area with a hybrid work model (3 days a week in office). The Associate will handle tasks such as data collection, analysis, interpretation, and communicate findings to stakeholders. This role will contribute to vendor alignment, performance tracking, and the development of actionable insights that support our member practices and internal strategic initiatives. Qualifications Bachelor's degree in Business, Healthcare Administration, Finance, Analytics, or related field 2-4 years of experience in a healthcare, operations, analytics, or consulting environment Strong Excel and data visualization skills (Power BI, Tableau, or similar) Familiarity with healthcare supply chain, group purchasing, or provider operations preferred Strong attention to detail, project management skills, and ability to meet deadlines Excellent written and verbal communication skills Self-starter with the ability to thrive in a fast-paced, hybrid team environment Why US ENT? Joining our team means being part of a dynamic organization that values data-driven decision-making and continuous improvement. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a meaningful impact in the healthcare industry.

A rapidly growing technology company is seeking an experienced Head of Customer Experience to drive go-to-market strategies and enhance customer success. This leadership role demands a strategic thinker who will develop programs to drive product launch effectiveness and team performance. Ideal candidates will have a proven track record in customer success management and strong capabilities in sales enablement and product growth. You'll be integral in shaping the company's vision and achieving business goals through collaborative efforts across departments, fostering innovation and continuous improvement. #J-18808-Ljbffr

Do you love developing and nurturing great relationships? As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S Location: Remote from Bay Area, SFC, CA Qualifications: Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients. Strong understanding of working with VMS and MSP based accounts. Any experience working with a Hybrid/Offshore delivery model will be a plus. Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side. Strong interpersonal and communication skills. Excellent negotiation and problem-solving abilities. Excellent reputation and relationship-building skills. Ability to work in a fast-paced, target-driven environment. Must be a self driven and highly motivated individual. Proficiency in using applicant tracking systems (ATS) and other relevant software. Key Responsibilities: Be the single point of contact for our Fortune 500 clients Build long-term client partnerships to understand their challenges and provide solution. Maximize market share with a client to make us their trusted staffing supplier. Qualify new job orders and work with the delivery lead for better coverage and support. Present candidates to Hiring Managers and follow up for feedback . Coordinate with Client to schedule candidate interviews and onboarding. Coordinate with recruiting team including screening, orientation, and placement of candidates. Use CRM/ATS (Job Diva) to manage activities. Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads. Additional Requirements: Must be open to travel across the country, especially locally, and support clients from their offices. Availability to work outside regular office hours, if needed. Benefits of working at N2S: Uncapped Commissions 100% Contribution to Health/Dental/Vision

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. EXPECTATIONS AND TASKS This is a customer facing role where you will support the sales teams during the entire cycle of a Cloud deal. Following are the key tasks that this role will perform: Present in detail the RISE with SAP Private Cloud, S/4 HANA Cloud Extended Edition offering. Present the requirements and value proposition for SAP private cloud on hyperscalers like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). Conduct assessment workshops with customers to define the future Cloud architecture and plan the migration roadmap together with partners, System Integrators, and or SAP Professional Services. Guide customer discussions around Business Continuity, Security & Compliance, Networks etc. Work with bid teams to generate pricing and provide ongoing deal support to sales teams. Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Fluency in English is a MUST, any other language an asset. High proficiency in the SAP product portfolio, offerings, and industry solutions. Good understanding of SAP solutions (releases, platform interdependencies etc.) Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment. Good understanding of capabilities of at least one Hyperscaler (AWS, MS Azure, or GCP) Ability and willingness to be part of a global team of Cloud Architects. Willingness to undertake customer related travel on short notice. Bachelor's / Master's degree in Engineering or Computer Science, Business Administration required from an accredited university. High proficiency in customer communications and presentations is required. WORK EXPERIENCE 8 years experience with customer facing SAP Technology Consulting (e.g. Basis Admin, DB Admin, Migrations, Upgrades, Business Continuity, Operations etc.) in large-scale customer environments. 8 years experience with solution design, enterprise architecture and/or SAP implementation. Experience in a customer facing pre-sales role is an advantage. Understanding of United States Government Cloud System Requirements (NIST, ITAR, FedRAMP, etc.) Experience working with Aerospace and Defense customers is a plus. Experience with IaaS Providers (AWS, MS Azure or GCP) and data centers is a big advantage. SAP HANA and S/4 HANA skills would be very helpful but not mandatory. Compensation Range Transparency SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP's commitment to pay equity. The targeted combined range for this position is $137,300 - $294,000 (USD). The actual amount to be offered to the successful candidate will be within that range. Equal Employment Opportunity Statement Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Disability Accommodation SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to ****************************. Requisition Information Requisition ID: 439165 | Work Area: Sales Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid #J-18808-Ljbffr

A leading vehicle service provider is seeking a Front Line Specialist who will be the first point of contact for customers, ensuring a positive experience. The ideal candidate should possess strong communication skills and a passion for customer service. This role offers competitive pay, opportunities for growth, and a supportive team environment. Apply now to join a AAA-Approved Repair Shop known for excellence. #J-18808-Ljbffr

Text henleyjobs to 23000 to start your application today! Message and data rates may apply. Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? Whether you are looking for a part‑time job with flexible hours, or a full‑time career with excellent advancement opportunities, Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed. We welcome all types of talent - no matter your background or experience. Wherever your confidence level is, we'll make sure you're trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self‑made success. That's why we do not require any experience in our service centers! It doesn't matter if you're a recent high‑school grad, a well‑seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle. THE TOOLS WE'LL PROVIDE TO YOU Paid on‑the‑job training No late evenings - Most locations close by 7pm Competitive pay set at $24.00 per hour Now offering Earned Wage Access through DailyPay! Promoting from within - 95% of upper‑level management started out in an entry‑level position Safety Shoes, Uniforms & Personal Protective Equipment (PPE) Tuition Reimbursement Employee Discount - 50% off most services for up to 2 vehicles Medical, Dental, Vision, and 401(k) Savings plan Terms and conditions may apply and benefits may differ depending on location Responsibilities Provide exceptional customer service and address any concerns or questions. Perform oil changes, filter replacements, and lubrication services for vehicles. Inspect vehicles for any potential issues or areas that require attention. Conduct basic maintenance tasks such as tire rotations and fluid level checks. Basic computer knowledge/aptitude Keep track of inventory and ensure all supplies are readily available. Maintain a clean and organized work environment. Follow safety protocols and guidelines to ensure a safe working environment. Requirements Attention to detail and ability to follow instructions. Excellent problem‑solving skills Strong customer service and communication skills Ability to work in a fast‑paced environment and handle multiple tasks. Able to learn and follow the VIOC SuperPro process for all services. Must have reliable transportation. Essential Functions Inspecting and replacing car lights and wipers. Check fluid levels and add fluids to vehicle when necessary. Inspect/replace engine air filter and cabin air filter. Add oil to engine in the proper amount based on specifications of vehicle make/model. Able to remove/rotate/lift/reinstall tires for tire rotation service. Lubricate necessary components of the chassis/driveline. Perform additional services on cooling systems and transmissions. Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed. Able to move from bay to bay to perform services on multiple vehicles. Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication) Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk. Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle. Able to move/transport items up to approximately 50 pounds. Able to work with tools to perform duties in tight sometimes hard to reach areas. Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order. In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions. In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level. In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals. In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation. In this position you will be required to function in narrow aisles or passageways such as catwalks. The above description is not intended to be an “all‑inclusive” list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job. Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law. We participate in the E‑Verify program. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr

Reporting to the Sr Manager, Medicare Sales, the Medicare Telesales Representative is responsible for enrolling members into San Francisco Health Plan's new Dual Special Needs Plan (D-SNP). You will connect with the underserved, Medicare-eligible individuals, with an understanding of their comprehensive Medicare and Medi-Cal benefits, you will review their health coverage and explain how the SFHP Care Plus DNSP plan can meet their unique health and financial needs. Please note that while SFHP supports a hybrid work environment, you are required to be onsite and in-office a minimum of 4 days per month. This is a hybrid position, based in our Downtown San Francisco office. Salary: $70,000 - $82,000 per year + commission WHAT YOU WILL DO: Answer incoming phone calls from prospective members, identify the type of assistance the customer needs with the goal of converting caller to a qualified lead and sale. Educate prospects about Medicare basics and D-SNP plan features, including extra benefits and coordination with Medi-Cal. Build trust and partnership with diverse members of the community, individuals with limited English proficiency and/or health literacy. Conduct outbound follow-ups with prospects from marketing campaigns, referral sources, events, or community partners. Follow up with members on questions or to review current or new products and services. Navigate multiple computer systems to document member interactions in real time in the EvolveNXT CRM platform, while engagement with members. Demonstrate knowledge of the product portfolio by addressing the needs of members, explaining the differences between products, and assisting selection of products to best meet their needs. Help complete the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines. Meet the goals established for the position in performance, attendance, and consumer experience. Comply with all CMS and SFHP marketing and enrollment guidelines to ensure ethical and compliant sales practices. Meet and maintain requirements for agent licensure, appointments, and annual product certification. Participate in training, certification, and ongoing coaching related to sales strategy, compliance, and cultural competence. WHAT YOU WILL BRING: High School Diploma/GED or 4+ years of customer service/sales experience. Active California Life/Health Insurance License or ability to obtain within 30 days, as well as AHIP. Work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed. Basic knowledge of Medicare and Medicaid (Medi-Cal). Prior experience in Medicare, Medicare Advantage or D-SNP sales a plus. Bilingual in English and in one of San Francisco Health Plan's defined threshold languages (Cantonese, Spanish, Vietnamese, Tagalog and Russian) required. Must reside in California. WHAT WE OFFER: Health Benefits Medical: You'll have a choice of medical plans, including options from Kaiser and Blue Shield of California, heavily subsidized by SFHP. Dental: You'll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage. Vision: Employee vision care coverage is available through Vision Service Plan (VSP). Retirement - Employer-matched CalPERS Pension and 401(a) plans, 457 Plan. Time off - 23 days of Paid Time Off (PTO) and 13 paid holidays. Professional development: Opportunities for tuition reimbursement, professional license/membership. ABOUT SFHP: Established in 1997, San Francisco Health Plan (SFHP) is an award-winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. San Francisco Health Plan is an E-Verify participating employer. Hiring priority will be given to candidates residing in the San Francisco Bay Area and California. #LI-Hybrid (Hybrid remote/in-office) Please see job description PI281298264 Job distributed by JobTarget.

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product. In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes. The Client Specialist is responsible for partnering with the store leader to achieve store sales and maximize profitability through effective management of the store team and implementation of company policies. The Responsibilities: Demonstrate strong business acumen through KPI's; partnering with the store leader to develop and support business driving strategies inclusive of analyzing available sales reports and data. Partner with the store leader to propose events/incentives that will continue to grow the customer base, with particular emphasis on building the local market. Ambitious; proactively seek to exceed/achieve customer expectations to secure an annual $1 million book. Act as a Brand ambassador; an expert in product and craftsmanship. Partner with the SSC CRM team to curate and produce client lists to ensure Tulip Influenced Sales. Continuously seek to enhance customer journey, provide expert knowledge of brand history, product and Theory for Good commitments. Manage client databases; ensure the team maintains constant client communication through utilizing their clienteling tools. Resolve all client problems and complaints quickly and effectively. Partner with SSC to drive VOS initiatives i.e. GWP & retail event marketing. Demonstrate strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful. Actively participate in community/store activities. The Essentials: 5-7 years of proven experience of working in a similar position ideally for a premium or luxury brand. Mandarin Chinese language fluency strongly preferred KPI focused, experience of driving sales to meet or exceed commercial targets. Dynamic interpersonal and communications skills, both verbal and written. Highly- motivated by driving business in a fast-paced, innovative environment. Business owner mindset with an entrepreneurial spirit; able to confidently make and suggest solutions, driving change where appropriate. Independent work ethic, time management skills, and personal accountability. Computer skills to operate a point of sale system, experience with teamwork is a plus. Demonstrable experience of partnering with corporate stakeholders such as Buying and Merchandising, Communications, HR, and Finance. Demonstrable customer management experience, able to drive clienteling initiatives and customer experiences to meet commercial expectations. Working knowledge of (list computer programs we use and spreadsheets). Salary range: $21/hr - $23/hr* *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Theory.com and Helmutlang.com. Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply directly through our job posting.

The Patient Service Representative (PSR) supports daily operations of the endocrinology clinic by managing front desk activities, patient communication, and administrative coordination. This role is essential in ensuring smooth patient flow, excellent customer service, and accurate documentation within the clinic's electronic health record system (Epic). Key Responsibilities: Greet, register, and check-in patients, ensuring accurate demographic and insurance information. Answer multi-line phones promptly, schedule appointments, and route calls/messages appropriately. Monitor and respond to in-basket messages, ensuring timely follow-up on patient and provider requests. Support clinical workflows by coordinating referrals, authorizations, and follow-up appointments. Collaborate with providers, nurses, and other staff to maintain efficient clinic operations. Uphold patient confidentiality and comply with HIPAA and organizational policies. Deliver excellent customer service by addressing patient needs with professionalism, empathy, and proactive problem-solving. Qualifications: Prior experience as a Patient Service Representative, Medical Receptionist, or in a similar healthcare support role. Strong communication skills with a professional and approachable demeanor. Proactive mindset with ability to anticipate clinic needs and take initiative. Experience with Epic EHR preferred; ability to learn and adapt to new technology quickly. Strong organizational skills with attention to detail and accuracy. Ability to multitask in a fast-paced environment while maintaining a calm and helpful presence. Preferred Skills: Previous experience in a specialty clinic or hospital setting. Familiarity with endocrinology or related medical terminology. Bilingual skills a plus (not required). Recruiter Details: Vishakha Singh Sr IT Recruiter E-mail: ************************************* Internal id- 26-01010 About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

tl;dr: We're hiring our first Customer Success Manager to help accounting firms make full use of our AI‑powered document extraction platform. If you love building relationships, driving adoption, and making customers successful, let's talk. About You You're someone who loves working closely with customers and gets real satisfaction from helping them succeed. You know how to build strong relationships, solve problems quickly, and make people feel supported every step of the way. You're excited about joining an early team where you can wear a lot of hats, take full ownership, and help shape what customer success looks like from the ground up. You're comfortable figuring things out on the fly, and you're just as happy jumping into a customer call as you are drafting a new onboarding playbook or sharing product feedback with the team. The Role About the Role Additive was acquired by Thomson Reuters in September 2025. Our mission and team remain the same-but with TR's global reach, we now have superpowers to bring Additive to thousands of users. We're looking for an exceptionally driven operator who thrives at the intersection of sales enablement, customer success, and product insight. This is a high‑impact, hands‑on role where you'll become the Additive product expert inside Thomson Reuters, shaping how customers adopt, love, and expand their use of our platform. You'll wear three hats: 1. Pre‑Sales Partner Join TR sales teams to deliver live product demos that wow prospects Support TR CSMs with in‑depth feature walkthroughs and technical answers Be the go‑to Additive evangelist within TR, translating our value to new audiences 2. Customer Champion Troubleshoot user jobs, identify what's broken, and drive resolution Partner closely with Engineering to prioritize fixes and keep momentum high Ensure every customer interaction feels supported, fast, and human 3. Product & Customer Insights ("Mini PM") Meet regularly with customers to understand workflows and uncover pain points Synthesize insights into actionable guidance for our product team Influence roadmap decisions with real‑world feedback from the field Requirements Customer‑first mindset - you thrive on making users successful, and you're energized by solving problems in real time Excellent communication skills - comfortable leading demos, fielding tough questions, and simplifying complex product concepts Analytical and detail‑oriented - able to spot patterns in customer issues, prioritize what matters most, and follow through Technical curiosity - not afraid to dig into Excel files, data flows, or product logs to understand what's going on Collaborative spirit - you build trust quickly with sales, CSMs, engineering, and product teams High horsepower and grit - you're sharp, scrappy, and willing to put in the work to move things forward fast Bonus points if you have: Experience in SaaS, enterprise software, or tax/accounting technology Background in solutions engineering, technical support, or product management Familiarity with accounting workflows or tax processes (a huge plus, but not required) 🌟🌟 And...if you want to go the extra mile: Record a short video (2-3 minutes) telling us a bit about yourself - what you're looking for, why this role caught your eye. At Additive we value diversity and are committed to an inclusive workplace. Additive is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law. If you require an accommodation during the job application process, please notify **************** for support. #J-18808-Ljbffr

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses. About the Role: Head of Servicing and Collections Rippling is a global fintech operating across software, payments, and lending, moving tens of billions of dollars across payroll, cards, and payment products. As our product surface area and geographic footprint expand, the complexity of servicing accounts and recovering unpaid obligations increases materially. The Head of Servicing & Collections will define and execute Rippling's global strategy for account servicing and collections across our full product suite, including corporate cards, payroll, lending, and subscription billing. This leader will be responsible for optimizing collections and recoveries in a way that directly impacts Rippling's financial performance, while ensuring a strong customer experience and adherence to regulatory requirements across geographies. This role owns strategy, policy, and operations for servicing and collections and works closely with Product, Engineering, Finance, Risk, and Legal to ensure servicing and recovery capabilities are embedded into Rippling's products and operating model. While highly cross-functional, the Head of Servicing & Collections is expected to operate with a strong ownership mentality and be accountable for outcomes across products. What You'll Do: Design and implement collections strategies across payments, lending, and software products, spanning multiple geographies and regulatory regimes. Own policy development and execution, including treatment strategies, escalation paths, legal actions, hardship or remediation programs, and third-party vendor management where applicable. Design and enforce standard operating procedures and SLAs, overseeing day-to-day collections and servicing operations to ensure consistent execution and adherence to policy. Establish clear metrics and accountability, including recovery rates, loss curves, and operational efficiency benchmarks. Maintain a strong operational control environment to ensure compliance and optimize recoveries. Partner closely with Finance and Accounting on forecasting, provisioning, recoveries, and performance reporting. Collaborate with Risk and Legal to align on loss appetite, regulatory requirements, and contractual enforcement mechanisms. What you will need: 10+ years of experience developing and executing collections strategies across lending, payments, and subscription-based products. A proven track record of building policies and operating models that optimize financial outcomes. Experience operating in regulated environments and navigating regulatory and contractual constraints across multiple geographies. A strong ownership mentality - you personally care about driving financial results and take responsibility for recovering funds and minimizing losses. Independence and self-direction - you have high attention to details, can identify core issues, prioritize effectively, and drive immediate results while building toward a durable, long-term strategy. Strong strategic instincts paired with a willingness to go deep into operational and implementation details when required. Proficiency with data analysis and strong analytical skills, with the ability to translate data into actionable insights. Experience using SQL to extract and analyze data is desirable but not required. Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here . A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below. The pay range for this role is: 120,000 - 210,000 USD per year (US Tier 1) 120,000 - 210,000 USD per year (US San Francisco Bay Area) #J-18808-Ljbffr