Post Job

Customer Service Representative Jobs in Sauk Rapids, MN

- 203 Jobs
All
Customer Service Representative
Customer Care Representative
Customer Service Advisor
Inside Sales Representative
Service Representative
Customer Representative
Customer Sales Representative
Customer Service Specialist
Call Center Representative
Customer Contact Specialist
Customer Service Professional
  • Customer Service Representative

    Granite Bank 3.8company rating

    Customer Service Representative Job 48 miles from Sauk Rapids

    Granite Bank is one of the fastest-growing banks in Minnesota! We're a locally owned community bank, and we're growing our team of people on a mission to help as many people as possible achieve their financial and homeownership goals. We live by our core values: accessibility, agility, transparency, family feel, and empowerment. Whether it's expanding our product line or having fun company events, we're prepared to adapt to an ever-changing industry while keeping our people first. Come join us! We're looking for a Customer Service Representative who has previous banking experience and top-notch people skills. Our ideal candidate not only understands each customer's specific banking needs but also provides exceptional service with a smile. You'll be at the forefront of communication here at Granite, meeting directly with customers and guiding them to the banking and credit solutions that fit them best. Summary: As Customer Service Representative, you'll be working with bank customers in person and over the phone. You'll determine their banking needs and provide individualized service. Duties will include opening new accounts, processing credit card payments, and assisting customers with digital banking. Essential Duties and Responsibilities: Presenting and cross-selling banking services and products to new and existing customers Providing exceptional customer service both in person and over the phone Opening new accounts-both consumer and business Processing credit card payments Completing maintenance on customer accounts. Troubleshooting issues that arise Participating in community networking groups Helping customers with digital banking Additional duties as assigned Required Education, Skills, and Abilities: Previous banking experience Excellent problem solving and critical thinking skills Exceptional verbal and written communication skills Strong relationship building skills Sales or customer service experience preferred Working knowledge of retail banking practices, rules, and regulations Detailed understanding of banking services and products Proficient in Microsoft Office Suite (Word, Excel, and Outlook) Multi-tasking and time-management skills, with the ability to prioritize tasks Excellent sales and negotiation skills. Industry Financial Services Employment Type Full-time
    $36k-41k yearly est. 1d ago
  • Client Services Representative

    Cetera Financial Group 4.8company rating

    Customer Service Representative Job 3 miles from Sauk Rapids

    This person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works directly with the Registered Representative(s) to prepare and process client paperwork, perform client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies. This role can also be the first step of the career pathing program to future opportunities that require industry experience and licenses (Insurance, FINRA Series 7, & 66 or 63/65 combo). What You Will Do: Act as a liaison between the registered representatives and their clients. Answer phones, schedule appointments, and prepare materials for client meetings. Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc. for registered representative presentations and appointment with clients. Prepare and complete client paperwork and follow up tasks to support registered representative. Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs are met. Organize client events and follow up tasks. Maintain client records and retention management within corporate requirements. Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, Client's Quarterly/Annual Reviews). Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients' expectations for timely service delivery are met. Educate clients on account services, capabilities, and new technology. Complete required corporate training on new technologies and follow implementation guidelines. Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner. Work with Advisor(s) through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations and follow up processes. What You Will Have: High School Diploma or GED Experience in an administrative or customer service role Strong time management skills Excellent written and verbal communication skills Proficient in Microsoft Office tools (Word, Excel & PowerPoint) and ability to learn new programs What is Nice to Have: Previous experience in assisting Registered Representatives/Financial Advisors Financial services and/or banking background Bachelor's degree in Finance, Business, Marketing, or Communications Attention to detail, excellent organization skills, ability to multi-task and produce timely results in a fast-paced work environment Able to manage own workflow and priorities, and can accommodate unexpected requests or needs from Advisors Self-starter, productive, works well with a team and independently Professional and positive attitude, friendly demeanor both in-person and by telephone Trustworthy; uses discretion with confidential information Listens well to instruction and consistently retains details The base annual salary range for this role is $20/hr to $24/hr, plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations. #LI-ONSITE
    $20-24 hourly 10d ago
  • Inside Sales Representative

    Rapid Packaging Inc.

    Customer Service Representative Job 48 miles from Sauk Rapids

    Job Title: Inside Sales Representative Department: Sales Position Type: Full-time; Monday through Friday 8am - 5pm; Onsite, hybrid available after training. Salary Range: $45,000 - $60,000 Rapid Packaging has an exciting new opportunity for an Inside Sales Representative to join our team. The Inside Sales Representative will be responsible for selling Rapid products via outbound calling and email marketing. The Inside Sales Representative serves as a key interface and essential resource to our customers. The incumbent also provides support to the sales and marketing team by resolving customer inquiries and problems, processing customer requests for products, preparing price quotes and proactively generating additional sales. Are you ready to make an immediate impact? Rapid Packaging is a small company with big opportunity and a family culture. We have been a leader in the packaging industry for over 40 years! This is a great opportunity to learn our business in a sales diverse and supportive team environment. If this is a challenge you are ready to take on, please consider joining Rapid Packaging and see why we've been recognized as a 100 Best Companies to Work for three years in a row and most recently as a Top 200 Workplace. ESSENTIAL DUTIES AND RESPONSIBILITIES: Grows existing customer base through sales outbound calling and email marketing efforts. Partners with the marketing and sales leadership team to meet and exceed customer service expectations. Works to turn incoming calls and chat bot inquiries into sales by vetting the leads and sending large opportunities to outside sales team. Provides timely and accurate information to customers regarding unit prices, inventory levels, availability, freight/shipping costs and delivery time. This role is the first point of contact for many customers and prospects, so strong communication skills are essential. Ability and interest in learning about Rapid and Industrial Bag product lines. Employee will make recommendations to the customers or prospects that contact us via phone, email or chat bot. Helps create the customer experience by building and maintaining friendly and professional customer relationships. Investigates and resolves routine requests and customer complaints such as product quality and missing or delayed shipments. Processes and creates customer orders and enters data accurately into the database to determine total cost for the customer. Identifies, suggests and closes additional purchases of products and services to customers. REQUIREMENTS: High school diploma or general education degree (GED); post-secondary education ideal Minimum of 2 years of Inside Sales experience required Previous experience in distribution or packaging industry helpful Excellent interpersonal communication skills in oral and written format Ability to work in a team environment; can manage change and multiple priorities Ability to communicate directly to customers via phone and email Results driven, detail oriented with a strong sense of urgency Demonstrated proficiency with Microsoft Office software, and CRM database applications. Exposure to computer software such as accounting, purchasing, or other ERP systems preferred BENEFITS: As an employee of Rapid Packaging, you will become part of an energetic team environment that truly recognizes its employee's hard work. We offer the following benefits to our employees: Health care and well-being programs including medical, dental, vision, telemedicine, and employee assistance program (EAP) Paid time off starting at 16 days/year and increasing with years of service 401(k) & ROTH retirement savings with company match Health Savings Account (HSA) with company match Flex Spending Account (FSA) & Dependent Care Account (DCA) Basic Life/AD&D Insurance Short- and Long-Term Disability Insurance A strong company culture! APPLICATION INSTRUCTIONS Please submit resume and salary requirements to **************************** We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability, or any other federal, state, or local protected class.
    $45k-60k yearly 2d ago
  • Ops. Customer Services Representative

    Gateway Services Inc. 4.6company rating

    Customer Service Representative Job 47 miles from Sauk Rapids

    The Operations Customer Service Representative, reporting into the Operations Care Center Manager, is responsible for a daily route, picking up deceased pets from veterinary clinics and homes, and bringing them back to our care centers for cremation. In addition, the Operations Customer Service Representative will act as an extension of the client care team, meeting with veterinary staff, troubleshooting issues on-site, escalating if need and assisting operations staff when necessary. Duties & Responsibilities Operate a company vehicle along a pre-designed daily route for 8-10 hours to pick up deceased pets from local veterinary clinics and bring them back to our care center. Pack and unpack the vehicle properly and with care. Act as an extension of the client care team - is the face of Gateway Services in the veterinary community. Continuously meet and communicate with veterinary staff. Maintain a positive, empathetic, and professional attitude toward customers at all times. Respond promptly to customer inquiries to ensure customer satisfaction, troubleshooting issues on-site whenever possible. Ensure issues are escalated to other team members when necessary. Ensure that Gateway processes are thoroughly understood and answers customer questions accordingly. Keep records of customer interactions, transactions, comments, and complaints and reports to Facility Manager Keep records on vehicle maintenance issues and communicates to Facility Manager Communicate and coordinate with other team members, as necessary. Provide feedback on the efficiency of the customer service process. Work with minimal supervision Ensure service standards are met based on well established procedures. Manages difficulties to achieve positive results. Assist the operations staff when necessary. Education, Training & Qualifications High school diploma or equivalent education Minimum of 12 months experience in a service industry, specifically related to driving. Valid driver's license and clean driving record Skills & Abilities Excellent problem solving skills by being able to develop solutions and quick thinking Proven team player who is flexible and adaptable. Energetic, self-motivated, and results oriented. Good verbal communication skills. Excellent time management skills with a proven ability to meet deadlines. The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team. Safety - Committed to working in a safe environment Strong attention to detail Working Conditions Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion Regular lifting/moving 100+ lbs Regularly be exposed to elevated noise levels. Regularly be exposed to elevated heat levels. Regular handling of deceased pets.
    $38k-44k yearly est. 4d ago
  • Service Customer Care Rep

    Crown Equipment Corporation 4.8company rating

    Customer Service Representative Job 48 miles from Sauk Rapids

    : Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere. SERVICE CUSTOMER CARE REPRESENTATIVE / DISPATCHER Responsibilities: * Process incoming calls from both Crown customers and Service Technicians * Dispatch technicians * Enter technician payroll hours * Process parts and service billing * Create daily work orders * Maintain records and files * Assist other departments as needed Qualifications: * High school diploma or equivalent * Excellent phone skills * Good communication, organizational, math and computer skills * Experience with Microsoft Office * Leadership skills, technical experience and knowledge a plus * Ability to multitask Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EO/AA Employer Minorities/Females/Protected Veterans/Disabled Nearest Major Market: Minneapolis Job Segment: Customer Service Representative, Warehouse, Customer Service, Sales, Manufacturing
    $35k-41k yearly est. 52d ago
  • Customer Experience Representative - Order Writer

    Dura Supreme Cabinetry 4.0company rating

    Customer Service Representative Job 38 miles from Sauk Rapids

    About Dura Supreme: Dura Supreme manufactures premium semi-custom kitchen cabinets and bath vanities and our production jobs perform a variety or operations from cutting and finishing cabinets (sanding staining or painting to assembly, shipping and warehouse duties. Our 220,000 square foot facility in Howard Lake, MN and is home to more than 400 employees. On top of our industry leading wages, Dura supreme offers a competitive benefits package with medical/dental/vision/401k match. Looking for paid time off? We offer two week of paid vacation, seven paid holidays and a week of paid personal leave each year to new employees. Job Summary The Customer Experience Representative is responsible for providing the best customer service in the cabinet industry by providing prompt and effective responses to inquiries and concerns for dealers, sales representatives, and internal customers. They are also responsible for screening, examining, clarifying, and accurately entering orders for Dura Supreme products. Shift Time: Monday - Friday 8am- 4:30pm Pay range: $19-$21 per hour *based off experience. Essential Duties and Responsibilities Insures prompt and courteous customer service by providing accurate information to our dealers. Processes invoices, JAA credits, priority orders, and special color requests. Consults with Custom Quoting, Purchasing, and the Customer Experience Manager about special cabinet availability, prices, solutions for unique situations, and design alternatives. Screens, analyzes, and enters orders received from Dura Supreme dealers. Compares and analyzes customer layouts to actual order; calls dealers for clarification of specific details, missing information, and to discuss further options. Prepares various shop floor sketches and proofs sketches back from the Drafting department. Faxing and filing. Proofreads teammate's orders for accuracy. Requirements Preferred Qualifications: Customer Care Experience is required Communication Pleasant and professional telephone skills Attention to detail Organization Computer literacy Math Aptitude Why Dura Supreme? Company offers Full Benefits Medical Insurance Dental Insurance Vision Insurance 401(K) with company match, Flex Spending Account Life insurance Short-term Disability Paid Vacation & Holidays Employee discounts Equal Employment Opportunity MasterBrand Cabinets LLC is an equal-opportunity employer. MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by applicable federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Reasonable Accommodations MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at ************************.
    $19-21 hourly 2d ago
  • Customer Service Rep - $24.00 per hour

    Oldcastle Buildingenvelope 4.2company rating

    Customer Service Representative Job 35 miles from Sauk Rapids

    This position is responsible for servicing customers by providing product and service information, resolving product and service problems, and process orders. Serve as a customer advocate between the customer and the company. Here's What You'll Get To Do Maintain broad knowledge of clients, products and services of organization Accurately process phone, fax and email quotes and orders by data entry Enter and track orders in our AS400 system Communicate with customers to determine expected delivery date and time Answer telephone and direct callers to appropriate department Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution Help all co-workers when needed Other duties as assigned What We're Looking For To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job. A minimum of 1-year customer service experience Computer experience, ability to accurately type numbers Strong organizational and listening skills Ability to work overtime as required Ability to work independently and prioritize work deadlines Ability to work in a fast paced, team environment to meet required deadlines Ability to read, interpret, and understand drawings and specifications Must be able to read and perform mathematical calculations, and write measurements in number fractions at a high school level Previous customer service experience in glass industry preferred Good problem-solving skills Physical Requirements Constant sitting (8+ hours), typing/keyboarding; ability to use wrists/hands/fingers. **reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job** Work Today, Get Paid Tomorrow! Oldcastle BuildingEnvelope has partnered with Daily Pay to offer you the ability to access your earnings before your next paycheck based on current hours worked. Certain terms and conditions apply. What OBE Offers You Competitive pay Paid time off 10 Holidays (inclusive of 2 floating holidays) Market competitive 401(k) match Industry-leading medical, dental, and vision benefits Short-term and long-term disability coverage Life Insurance Tuition Reimbursement Advancement About OBE At OBE we strive to build a culture that embraces all employees and creates a great place to work for everyone. We do this by: Empowering experienced and entrepreneurial managers who have a customer-first focus at all levels. Building teams of demand creation specialists, technical sales, and local customer sales/support talent. Identifying a deep bench of talent with diverse backgrounds, experiences, and skill sets to drive robust decision-making and ensure our ability to promote from within. Executing formalized talent management processes that ensure all employees have the best in market skills If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! OBE is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability--If you want to know more, please click on this link. Oldcastle BuildingEnvelope is an E-Verify Employer. #OBE
    $37k-42k yearly est. 30d ago
  • Contact Specialist

    East Central Energy 3.8company rating

    Customer Service Representative Job 48 miles from Sauk Rapids

    Join Our Team as a Contact Specialist and Make a Difference in Your Local Community! Are you passionate about delivering exceptional customer service and building strong relationships? East Central Energy (ECE) is seeking a dedicated Contact Specialist to provide efficient responses and accurate information, ensuring excellent front-line member support. If you thrive in a fast-paced environment and enjoy problem-solving, apply today to be part of your local co-op! Values-Driven Culture: Built on Respect, Integrity, Courage, and Humility, we foster innovation, accountability, and empowered decision-making to help you succeed. Competitive Pay: Starting wage of $23.63/hour. Outstanding Benefits: 100% employer-paid medical with employer contributions to an HSA, dental, vision, STD, LTD and more-including tuition reimbursement and employee assistance programs. Future-Ready: Build your financial security with a 401(k)-plan featuring up to a 10% employer contribution. Rest and Renewal: Recharge with 22 days of PTO and 10 paid holidays. Community Focused: Be part of a cooperative that actively supports local initiatives and strengthens the communities we serve. Deliver Exceptional Member Support: Respond to member inquiries via phone, face-to-face, email, and written correspondence. Provide accurate account information and maintain detailed communication records. Ensure Data Integrity: Update member account details, verify personal information, and maintain accurate databases. Resolve billing inquiries and review accounts to identify discrepancies. Process Payments: Accurately manage payments and balance the cash drawer daily, ensuring compliance with cash handling procedures. Support Connectivity: Serve as the initial point of contact for fiber internet issues related to connectivity, speed, and equipment. Collaborate: Work with team members to ensure smooth workflows, resolve power interruptions, and complete service requests efficiently. Education & Experience: High school diploma plus at least two years of customer service experience, or equivalent knowledge. Skills: Proficiency in Microsoft Office, strong communication abilities, and capability to prioritize tasks in a fast-paced environment. Schedule: Onsite, Monday through Friday, 8:30 a.m. to 5 p.m., at the Braham, MN Headquarters location. Hybrid Option: This position may offer a hybrid work arrangement after a training period. Equal Opportunity Employer: ECE embraces diversity and is committed to creating an inclusive workplace. We welcome applicants from all backgrounds and value the unique perspectives and experiences they bring. Apply by 3:30 p.m. on Friday, February 7, 2025, to start your journey with East Central Energy!
    $23.6 hourly 13d ago
  • CSR - Estimator and Install Coordinator - Residential Glass

    j & a Glass, Inc. 4.5company rating

    Customer Service Representative Job 41 miles from Sauk Rapids

    CSR - Residential Glass Estimator and Install Coordinator We are looking for a diligent person to prepare and provide accurate estimates and coordinate schedules for site measures and installation on our client's residential projects. This will be done by gathering information and analyzing important metrics on the products we supply and install. The ideal candidate will have excellent numerical skills and an analytical mindset. You must be thorough and accurate. The goal is to provide a high level of communication and follow through so that we can continue to provide our clients with the best service possible within their requested timeline. Responsibilities Understand the project and its requirements by consulting with clients via phone calls or electronic communication to ensure accurate estimates for materials, labor, and equipment in a timely manner. Gather first-hand information from sites via coordination with measure techs and outside sales, vendors, or other venues. Conduct research to obtain data on labor costs, materials, production times etc. Use software for data analysis, forecasting and budgeting. Obtain and review quotes, purchase orders, and order acknowledgements by vendors. Source and price glass, hardware, and other materials required for each project. Create and submit estimate reports and takeoffs. Schedule and assign work orders to the appropriate team members. Work directly with outside sales and measure techs to ensure scope accuracy and project success. Monitor installations and communicate between installers and clients to ensure expectations are met in a timely and cost-effective manner. Build relationships with key vendors (subcontractors, suppliers, etc.) Skills Proven experience as CSR or similar position. Excellent organizational and time management abilities to manage multiple projects simultaneously. Familiarity with financial and project management principles.. Math and IT ability with an analytical mindset. Ability to enter and manage reports in software formats. Outstanding communication and negotiation abilities. Thoroughness and reliability. Excellent organizational skills Ability to lift 50 lbs. Job Type: Full-time Salary: $20.00 - $26.00 per hour Benefits: 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Potential Hybrid Remote Capabilities Schedule: 8-hour shift Ability to commute/relocate: Rogers, MN 55374: Reliably commute or planning to relocate before starting work (Required) Experience: CSR or Similar Roles: 2 years (Required) Estimating: 1 year (Preferred) Work Location: In person
    $20-26 hourly 17h ago
  • Service Professional

    Candidate.Guru Inc. 3.2company rating

    Customer Service Representative Job 3 miles from Sauk Rapids

    Cetera Financial Group is currently seeking a Service Professional for our company's office located in St. Cloud, MN. This is a unique opportunity to join our team to provide customer service to our clients. What you will do: As a Service Professional at Cetera Financial Institutions, you will be responsible for creating Raving fans by delivering excellent service to our clients. The goal is to build and maintain client loyalty as well as to create the world's most referable platform. Handle complex and escalated issues from financial professionals and customers. Provide support to our clients in all aspects of their business. This will include brokerage operations, advisory accounts, transfers, direct business, etc. Provide support to our clients with the navigation and use of various systems associated with the Broker/Dealer Maintain minimum call handling requirements and quality review scores while adhering to assigned work schedule. Utilize the CRM (Client Relationship Management) tool to accurately record each call. Work independently within the team to assist callers without requiring outside assistance. Participate in special projects as assigned. Provide training support on department process and system navigation What you need to have: 1+ year of previous call center experience 1+ year of proficiency with Microsoft Office tools. Must have High School diploma or GED Demonstrated experience delivering excellent problem resolution, organizational and follow up skills Success driven personality Really catch our eye with: Demonstrate a real passion for providing high level of customer service. Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills Top notch communication and interpersonal skills Keen eye for detail Highly responsive to coaching and training. Able to work well independently as well as collaborating with team members and other peers/leaders Show an understanding of the Financial Services Industry and our role in it. Banking experience College degree or equivalent experience Compensation: The base annual salary range for this role is $45,000 - $55,000 plus annual bonus potential. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations. #LI-Hybrid
    $45k-55k yearly 10d ago
  • Specialist- Customer Service (VIP CSA)

    Essilorluxottica

    Customer Service Representative Job In Sauk Rapids, MN

    Position:Full-Time We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry. With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world. With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Wholesale team works with our customers one-on-one, developing professional relationships based on trust and care. GENERAL FUNCTION The VIP Customer Service Advocate successfully completes customer requests for a select set of VIP customers within the lab on behalf of Customer Service. This role will utilize technology systems, troubleshoot problem jobs, and use industry/position knowledge. Creating partnerships with the lab, fellow peers, and customers are key to achieve customer satisfaction. Quality service will be provided to all internal and external customers by utilizing an in-depth knowledge of company products and services and fostering strong customer relationships to increase customer retention and drive growth for the business. MAJOR DUTIES AND RESPONSIBILITIES Manage customer requests via Salesforce cases to successful outcome. Proactive work monitoring, including retention reports, WIP control, and manage workflow and scheduling to ensure customer needs are met in a timely manner. Build partnerships with new customers by training and supporting product knowledge. Coordinate with Account Executive and GM to ensure customer needs are met. Provide quality customer service by answering customer calls, responding to customer questions/ concerns, handle technical questions/ concerns and conduct outbound calls (missed ETAs, follow-up requests, back-order substitutions). Prioritize and problem-solve complex customer issues and concerns. Resolve first-level customer issues efficiently and effectively. Participate in VIP partner calls to assist in identification of opportunities and growth. Modify jobs to customer specifications, on occasion/ as needed. Liaise between the lab, VIP Customer, and internal company labs. Participate in onsite account visits. Provide specific account reporting to management. Perform other duties within the customer service department or other areas as assigned. BASIC QUALIFICATIONS High School diploma or GED required. At least 5 years related optical experience and/or training. ABO (American Board of Opticianry) certification required. Data entry and lab process flow knowledge required. Ability to conduct sensitive conversations with management. Strong conflict resolution skills. Ability to multi-task, prioritize and follow-up timely. Self-motivated and ability to work with little supervision. Microsoft Office programs required (Excel, Word, etc.). Google Suite of web-based applications. Able to work within multiple applications at one PREFERRED QUALIFICATIONS Eclipse Order Entry. Optifacts experience. com experience. Pay Range: 19.09 - 28.59 Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ ( (be sure to provide your name and contact information so that we may follow up in a timely manner) or email ********************************. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. .job Title{ display:none !important; } Nearest Major Market: St Cloud Job Segment: Ophthalmic, Data Entry, Healthcare, Administrative
    $30k-39k yearly est. 9d ago
  • Customer Service Advisor (Vermeer)

    RDO Equipment Co 4.5company rating

    Customer Service Representative Job In Sauk Rapids, MN

    $80000 - $100000 / year Compensation & Benefits: Average $80,000 to $100,000+ your first year, with top earners well into six figures Guaranteed base salary plus commissions Comprehensive benefits package and a company vehicle Training and development, as well as opportunities to grow within the organization This individual will sell service, parts, and whole-good attachments for customer solutions, while building long-term relationships within a territory to maximize company profitability and market share. They must have strong communication skills and are expected to meet the customer's needs and expectations. Specific Duties Include: Sell machine maintenance and repair services, repair parts, extended warranties, whole good attachments, and any other management approved products. Maintain basic technical knowledge of RDO Equipment Co. products and services and provide technical assistance where applicable. Use Company provided systems/tools (i.e. S2) to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner. Represent the company for the sale of Product Support to customers in a defined sales area. Maintain product knowledge; understand features and benefits of all products and services potentially saleable by the company. Be aware of competitive activity and competitive products, as well as business and industry trends. Maintain, as directed by the manager, current and complete sales management information for all customers in the assigned territory. Test/operate machinery at customer work site. Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co. Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts. Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. Perform all other duties as assigned by management in a professional and efficient manner. Job Requirements: 1-3 years' experience in an industry-related role with involvement in activities such as sales, service, training, or other related work. Strong computer skills Strong communication skills Excellent customer service skills Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship. EOE/M/F/Disabled/Veteran
    $32k-37k yearly est. 24d ago
  • Custom Cabinet Sales Rep.

    Kitchen Refresh

    Customer Service Representative Job 3 miles from Sauk Rapids

    We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the St. Cloud area. Job Requirements: Conduct prompt and professional communication with leads and clients Perform in-home, design studio, and virtual consultations Deliver estimate at time of consultation using Quickbooks Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation Identify and create working relationships with a finish carpenter and painter Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work Coordinate with painter for painting of only the cabinet boxes Follow proven marketing, sales, and installation processes Must have a valid driver's license Must be able to communicate effectively in English As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities. Full-time $150.00 per hour Monday to Friday Driver's License (Required)
    $36k-48k yearly est. 60d+ ago
  • Customer Service Representative

    Copart 4.8company rating

    Customer Service Representative Job 3 miles from Sauk Rapids

    National Powersport Auctions (NPA) is the world's largest powersport auction and remarketing company specializing in: Motorcycles, ATVs, Side X Sides, Utility Vehicles, Personal Watercraft, Snowmobiles, Trailers, Recreational Vehicles and Boats. As the leading powersports remarketing company in the U.S., NPA serves dealers, OEMs, and lending institutions throughout the nation with a complete range of auction-related services. Having sold over 1 million vehicles since inception, NPA plays an important role in assisting clients with liquidating inventory and maximizing returns. Dealers throughout the world utilize NPA for acquisition of wholesale vehicles and to ensure their pre-owned inventory meets their customer's demands. The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: * One year of office support experience in a customer service role preferred * High School diploma * Excellent customer service skills and attitude * Excellent written and verbal skills * Proficient with office equipment * Attention to detail * Problem-solving * Computer proficiency - MS Suite * Typing speed 45WPM * Professional appearance * Ability to multi-task in a fast-paced environment * Bilingual skills a plus * Occasional overtime as needed Benefits Summary: * Medical/Dental/Vision * 401k plus a company match * ESPP - Employee Stock Purchase Plan * EAP - Employee Assistance Program (no cost to you) * Vacation & Sick pay * Paid Company Holidays * Life and AD&D Insurance * Discounts Along with many other employee benefits. At National Powersport Auctions (NPA), we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
    $32k-36k yearly est. 17d ago
  • Customer Service and Sales Representative

    Staffmark Group 4.4company rating

    Customer Service Representative Job In Sauk Rapids, MN

    * EXCITING NEWS: Pro Staff's name is changing to Staffmark. You may see the Staffmark name during the application and hiring process. Pro Staff is seeking a Customer Service and Sales Representative in Sauk Rapids, MN, to help customers with their cabinet hardware needs. In this role, you'll provide expert product advice and ensure a seamless experience from start to finish, contributing to the company's success. Pay: $18.50/hr Shift: Monday - Friday, 8:00 AM - 5:00 PM Responsibilities: * Provide exceptional customer service via phone, email, and in person. * Resolve customer concerns and ensure satisfaction. * Assist customers in selecting cabinet hardware and explaining product details. * Process orders accurately and handle returns, exchanges, and warranty claims. * Upsell and cross-sell products to maximize sales opportunities. * Stay updated on product catalog, new arrivals, and promotions. * Manage customer orders in the system and coordinate with the warehouse for timely delivery. * Collaborate with the team to support promotional activities and improve customer engagement. Qualifications: * Previous experience in customer service or sales, preferably in retail or hardware. * Strong communication skills and ability to build rapport with customers. * Problem-solving skills and ability to handle customer issues. * Basic knowledge of cabinet hardware (training provided). * Detail-oriented, organized, and able to multitask in a fast-paced environment. * Proficient in CRM software and MS Office Suite. Employee Benefits: We appreciate the hard work and dedication of our team, so we offer a variety of benefits, including weekly pay every Friday via direct deposit or pay card, access to a supportive local team, employee discounts, and referral bonuses. Additionally, we provide comprehensive benefits such as medical, dental, and vision coverage, as well as 401(k) options to ensure you and your family are taken care of. If you're ready to take the next step in your career, click "Apply Now," and a dedicated recruiter will reach out to discuss this exciting opportunity! After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
    $18.5 hourly 13d ago
  • Cornerstone Call Center

    Cornerstone Auto Group 3.7company rating

    Customer Service Representative Job 35 miles from Sauk Rapids

    Job Details Experienced Cornerstone Auto Group - Elk River, MN Full Time High School $18.00 - $20.00 Hourly None Swing Admin - ClericalDescription For over fifty years, Cornerstone Auto Group has experienced continuous growth and evolution through generations of family ownership. Being family owned has its rewards. We operate on a set of standards that you don't find at other dealerships. Our mission is to foster meaningful connections with both our customers and employees. Learn more about our story of success and dedication to excellence. We firmly believe in investing in the success of our team members. We are dedicated to supporting you on your journey toward personal and professional development through comprehensive initiatives aimed at unlocking your full potential and fostering your career advancement. This unwavering commitment to our employees has been recognized by our team members themselves, resulting in being honored as a Top Workplace in MN since 2018 and a Top Workplace USA since 2022. We are looking for someone to join us in the role of Service Scheduler. Benefits that we offer: · Paid Training and Development · Paid Time Off (PTO) · Flexible Schedule 40 Hour Workweek · Career Path and Promotion Opportunities · Free College Education through Strayer Online University · Multiple health care options with corporate contribution · Free health care option for employee · Dental Insurance w/Corporate Match · Free Basic Life Insurance valued at $15,000 · HSA · 401K w/Corporate Match · Vision Insurance · Accident and Critical Illness · Short- and Long-Term Disability · Supplemental Life Insurance · Employee Assistance Program · Wellness Program with Fitness Discounts · Auto Sales, Service, Parts, and Accessories Discounts · Additional Employee Discounts and Perks Qualifications Primary duties will consist of but not limited to: Answer all incoming phone calls or internet leads to schedule appointments Make customer satisfaction calls regarding sales, warranties, pricing, and complaints; accurately document the customers response and forward to the appropriate advisor or manager Be proactive and make calls to set appointments on the following: Recalls, required maintenance, declined service Maintain a professional appearance Education and/or Experience: High School Diploma or equivalent Experience with customer service 2 years Excellent computer skills Qualifications and Requirements: Current, valid Drivers License with a driving record that meets insurance company standards Willing to submit and the ability to pass a pre-employment background check and drug screen Ability to multi-task using multiple computer programs and software simultaneously Excellent communications skills, both verbal and written Good working relations with customers by providing courteous, efficient and professional service Detail-oriented, professional appearance and strong work ethic Ability to work in a fast-paced work environment Must be able to work flexible hours Our Values: We value our relationships. We do whats right, whats honest. We aim for excellence. We listen to really understand. We take action. We show respect. We work as teams. We strive to improve, learn. We greet each day with gratitude. We celebrate what we do together. The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.
    $18-20 hourly 10d ago
  • Customer Service Representative

    Cycle Express

    Customer Service Representative Job 3 miles from Sauk Rapids

    National Powersport Auctions (NPA) is the world's largest powersport auction and remarketing company specializing in: Motorcycles, ATVs, Side X Sides, Utility Vehicles, Personal Watercraft, Snowmobiles, Trailers, Recreational Vehicles and Boats. As the leading powersports remarketing company in the U.S., NPA serves dealers, OEMs, and lending institutions throughout the nation with a complete range of auction-related services. Having sold over 1 million vehicles since inception, NPA plays an important role in assisting clients with liquidating inventory and maximizing returns. Dealers throughout the world utilize NPA for acquisition of wholesale vehicles and to ensure their pre-owned inventory meets their customer's demands. The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed Benefits Summary: · Medical/Dental/Vision · 401k plus a company match · ESPP - Employee Stock Purchase Plan · EAP - Employee Assistance Program (no cost to you) · Vacation & Sick pay · Paid Company Holidays · Life and AD&D Insurance · Discounts Along with many other employee benefits. At National Powersport Auctions (NPA), we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
    $31k-40k yearly est. 19d ago
  • Customer Service Representative I

    Cortrust Bank 4.4company rating

    Customer Service Representative Job 47 miles from Sauk Rapids

    CORTRUST BANKThe mission of this bank is to profitably deliver high quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter. CorTrust Bank is seeking a Full Time Customer Service Representative in our Anoka community! It's more than just a job! When you join one of the region's leading community banks, you can expect a family atmosphere committed to building outstanding teams. We believe in the overall well-being of our employees and work hard to provide the best opportunities for growth. We're proud to offer a competitive compensation package that includes perks like a 401k with employer match, Employee Stock Ownership Plan, insurance coverage options, paid time off, service awards, community service opportunities, an Employee Assistance Program, and a stable work environment. Summary: The Customer Service Representative directly supports our customers and front-line operations by engaging with customers, processing teller transactions, and performing administrative duties. Key areas of responsibility: Customer service: Communicate professionally and courteously with internal and external clients and adhere to phone etiquette policies. Respond to general inquiries and utilize knowledge of bank areas to properly direct calls and inquiries. Ask questions to recognize client needs, recommend products and services, and make referrals to our business partners when possible. Teller transactions & cash handling: Accurately complete general teller transactions such as cash and check deposits, check cashing, credit payments, savings bonds, domestic wire transfers, withdrawals, and more. Open new personal deposit accounts, using your knowledge of Bank products and services to help customers choose the best account to fit their needs. Demonstrate accurate cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), and monitoring cash levels. Administrative & compliance: Adhere to all CorTrust policies and handbooks, complete required security and regulatory training, and maintain customer privacy and confidentiality. Understand requirements for customer identification procedures to accurately process name changes, manage customer debit cards, add signers, and perform additional customer maintenance functions. Process reports, run proof work, and complete general ledger maintenance and reconciliation. Other duties as assigned. Key competencies: The ideal candidate for Customer Service Representative possesses a combination of education and experience to be able to perform the primary duties of this position with little supervision, managing multiple projects simultaneously. They adapt easily to system, process, product, and service changes, and are able to reason, problem solve and think critically. They must demonstrate a high level of integrity, personal diplomacy, and respect. Knowledge of Federal banking regulations and industry workflow is a plus but isn't required. Must be able and willing to abide by all Bank policies, procedures, and Federal banking regulations. CorTrust is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $34k-39k yearly est. 10d ago
  • Customer Service Representative

    Partnered Staffing

    Customer Service Representative Job 3 miles from Sauk Rapids

    Apply today for immediate consideration. Optical lab in Saint Cloud, MN hiring for a Custoer Service Representative to join a fast and growing team. Job Description Customer Service Representative (CSR) - You will be working as a representative of our company to provide top quality customer service to our customers. - Overtime opportunities - Answering calls, responding to customer questions/concerns - Previous optical industry experience is a plus (Not required) - Monday through Friday with a rolling day - 40 hours per week. - Starting pay: $11.80/hour Call us now at 320-253-7430 Qualifications 1 year customer service phone experience. Additional Information All your information will be kept confidential according to EEO guidelines.
    $11.8 hourly 60d+ ago
  • Customer Service Representative

    Hom Furniture 4.4company rating

    Customer Service Representative Job 3 miles from Sauk Rapids

    Full-time Description Responsibilities HOM Furniture's Customer Service Representatives serve as over the phone support for our customers. Scheduling deliveries, pickups, and service technician appointments. Providing accurate information on customer accounts and orders and leaving detailed notes. Managing order changes and requests. Writing sales and taking payments on customer invoices. Serving as initial support for warranty claims. Customer Service Representatives serve as the go between for HOM Furniture customers and our delivery personnel and service technicians. It is important that customer information is relayed accurately and timely to our on the road personnel and support is provided when needed. Other duties as assigned Benefits HOM Furniture offers its full-time employees a competitive benefits package. Paid Time Off- 20 Days in 1st year for full-time employees Medical and/or Dental Coverage 401(k) Employee Contribution Plan 401(k) Employer Matching Employee discount Career advancement opportunities and training Pay on Demand - options for receiving earned wages Requirements Education: Must be working towards or have a high school diploma or GED. Experience: One year customer service experience preferred. Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds. Other: Must be able to communicate effectively both verbally and in writing. *Reasonable accommodation will be made for those who require it. HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law. Salary Description $16-18 per hour
    $16-18 hourly 60d+ ago

Learn More About Customer Service Representative Jobs

How much does a Customer Service Representative earn in Sauk Rapids, MN?

The average customer service representative in Sauk Rapids, MN earns between $28,000 and $45,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average Customer Service Representative Salary In Sauk Rapids, MN

$35,000

What are the biggest employers of Customer Service Representatives in Sauk Rapids, MN?

The biggest employers of Customer Service Representatives in Sauk Rapids, MN are:
  1. Planet Fitness
  2. Partnered Staffing
  3. Gl
  4. Meduit
  5. HOM Furniture
  6. Copart
  7. National Dentex
  8. Domino's Pizza
  9. Spee-Dee Delivery
  10. Staffmark
Job type you want
Full Time
Part Time
Internship
Temporary