Customer service representative jobs in Smyrna, GA - 2,580 jobs
All
Customer Service Representative
Call Center Operator
Customer Support Specialist
Customer Service Specialist
Service Associate
Customer Service Associate
Customer Care Representative
Technical Support Representative
Client Specialist
Call Center Representative
Customer Account Representative
Customer Associate
Customer Agent
Customer Support Representative
Inside Sales Representative
Imaging Support Service Associate, Evenings
Piedmont Healthcare 4.1
Customer service representative job in Atlanta, GA
Overview: Experience the advantages of real career change
Join Piedmont to move your career in the right direction. Stay for the diverse teams youll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. Youll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.
Radiology Support Services
Full Time Evenings 3 PM-11:30 PM Monday-Friday
This position will sit onsite at 271 17th Street, Atlanta, GA, 30363.
This is an office environment; it is not patient facing.
Responsibilities:
This role is critical in ensuring timely and accurate communication of imaging results, coordinating patient care, and facilitating smooth operations between radiologists, providers, and patients.
Qualifications:
MINIMUM EDUCATION REQUIRED:
High school graduate or equivalent.
MINIMUM EXPERIENCE REQUIRED:
One (1) year of previous call center, operator, dispatching, or related office experience required.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.
Business Unit : Company Name: Piedmont Healthcare Corporate
$27k-32k yearly est. Auto-Apply 4d ago
Looking for a job?
Let Zippia find it for you.
Customs Entry Agent
CEVA Logistics 4.4
Customer service representative job in Atlanta, GA
YOUR ROLE
Part of a shared service center that operates for multi branches, the Customs Entry Specialist processes the Customs Entry in a timely manner and with accuracy.
WHAT ARE YOU GOING TO DO?
Receives import files to clear through Customs
Ensure import clearance files are compliant with US Customs regulations
Resolve and Communicate clearance issues with internal team members and with customers
Prioritize shipments based on ETA or other factors
Process customs bonds as needed
Process steel licenses as needed
Communicate entry release
Ensure each file is invoiced correctly
Help identify areas that need improvement
Assist with new customer implementation
Stays up to date with current regulations with US Customs
WHAT ARE WE LOOKING FOR?
Education and Experience:
2-5 years of processing customs entries
CHB License is a plus
Skills:
Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
Extensive excel experience with Adobe PDF knowledge is a plus
Fluent in English, both written and oral
Characteristics:
Ability to learn all aspects of the team's work, and to provide cover and assistance on a regular basis.
Organizational and time management skills.
Self-starter, sense of urgency, communication.
Customer focused.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.
$27k-33k yearly est. 3d ago
Head of Customer Growth & Data Platforms
Inspire Brands, Inc. 4.3
Customer service representative job in Atlanta, GA
A leading multi-brand restaurant company is seeking a Director of Product - Customer Growth and Data Platforms in Atlanta, Georgia. This role involves strategizing and managing the customer and marketing data product ecosystem, leading a team, and collaborating across functions to drive measurable business impact. Candidates should have significant experience in product management, Martech stack, and team leadership. The position also emphasizes innovation through technology adoption.
#J-18808-Ljbffr
$25k-31k yearly est. 5d ago
Customer Care Representative
Habasit 4.3
Customer service representative job in Suwanee, GA
are 11:00 AM to 8:00 PM, after the training period is completed.
About Us
A career-defining opportunity
Habasit America, a subsidiary of the Swiss-based Habasit Group, has thrived for over 50 years thanks to our people and culture. We have seven locations across the US, including our regional headquarters in Suwanee, Georgia. At Habasit, we value quality, continuous improvement, and entrepreneurship-qualities that make this a great place to launch or grow your career. You won't just join any team-you'll be part of a highly collaborative, problem-solving group where your contributions truly matter.
Habasit America is a leader in conveyor and power transmission belting, supporting companies you rely on daily. Our belting solutions can be found in businesses in every industry, from major food processing companies to the treadmill belts at your local gym. Whether you're building, designing, or selling, you'll help keep businesses in motion.
Job Summary
As a Customer Care Representative at Habasit, you will assist customers by processing orders, handling quotes, and resolving inquiries. You'll communicate regularly with customers to keep them updated on their orders and work with internal teams to address any challenges. Your role is key to ensuring smooth operations and maintaining customer satisfaction in our fast-paced industry.
Essential Duties and Responsibilities
Provide professional, friendly customer assistance and resolve inquiries or complaints.
Process customer orders and quotes accurately and on time.
Proactively communicate order status, lead times, and delays to customers.
Address and resolve customer inquiries, such as out-of-stock situations or order discrepancies.
Handle returns, generate RMAs, and process corrective orders when needed.
Collaborate with internal teams, including production and shipping, to meet customer needs.
Support sales teams by assisting with customer requests and providing updates.
Identify opportunities to upsell or offer additional products to customers.
Manage relationships with key customer accounts.
Maintain thorough knowledge of company products, policies, and procedures.
Benefits We Offer
Medical insurance
Dental insurance
Vision insurance
Tuition assistance
Disability insurance
Competitive 401(k) with 100% employer match up to a 6% contribution
Gym membership reimbursement
Generous number of paid time off (PTO) days
A family-like atmosphere where your voice is heard
A sense of accomplishment in your daily work
Opportunities for promotions and career growth
What You Need to Be Successful
Preferred - High Competency with MS Word, Excel, PowerPoint, and CRM Applications
Preferred - High Competency with customerservice inquiries
Preferred - Bachelor's Degree in Business Administration, Marketing, or a related field
Preferred - 5 years experience in customerservice, sales, and/or marketing
Preferred - 2 years experience with ERP software
We Are an Equal Opportunity Employer
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements/preferences listed represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
$30k-34k yearly est. 4d ago
Customer Service Associate
Ashworth Golf 3.9
Customer service representative job in Conyers, GA
As a CustomerService Associate, you will lead the effort to deliver a world-class experience for our customers. For Ashworth, that means owning all of the operational aspects of delivering high quality custom embellished products accurately, on time and complete, minimizing friction points for both the sales representatives and especially the customer.
You will work closely with CustomerService, Sales and Graphic Design to ensure all orders are production ready to meet customer expectations and delivery deadlines. You love being in the trenches and working directly with the customer and Ashworth Team members to solve problems and deliver results. You bring a natural curiosity to work every day to ask the right questions to build better processes and procedures that will drive better results.
Your energy and enthusiasm are contagious and help bring the best out of the people around you. Your organizational and analytical skills enable you to effectively manage our embellished order pool and be a natural problem solver. You are collaborative and have impeccable follow through and attention to detail.
Role and Responsibilities:
Work closely with Sales and CustomerService to ensure detailed and accurate embellished orders are being entered into RepSpark and flowing to NetSuite.
Own the company embellished order pool and work to ensure all embellished orders are production ready in a timely fashion to allow the operation to begin production:
1- Identify and chase artwork needing approval
2- Order approved Heat Transfers and Appliques required to fulfill orders
3- Work closely with 3rd party embroidery partners to manage workflow, priorities and quality execution, including coloring of embroidered orders
4- Work closely with the Operations team to manage workflow, priorities and quality execution of Heat Press orders
Communicate proactively with customerservice and sales representatives when problems arise and bring solutions to the table
Leverage NetSuite reporting and available Business Intelligence tools to monitor, measure, track and report on all embellished orders.
Qualifications:
BA/BS degree preferred.
Minimum of 3 years of relevant work experience; experience with Embellishment Services is highly desirable.
Possesses mid-level Microsoft Office skills (Word, Excel, PowerPoint)
Experience working within Enterprise Systems, WMS and Business Intelligence / Business Analytics solutions. NetSuite experience is preferred but not required.
Skills:
Enthusiasm and commitment to deliver high quality embellished products
Strong verbal, written and interpersonal skills
Exceptional listening skills
Ability to organize and prioritize work and meet deadlines
Proactive/Problem solving mindset
Effective team player who collaborates with others and shares ideas
Demonstrate high standards of ethical conduct
$24k-30k yearly est. 4d ago
Inbound Customer Support Representative
VXI Global Solutions LLC 4.2
Customer service representative job in Morrow, GA
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. VXI is looking for highly motivated and qualified CustomerServiceRepresentatives to work full-time * on-site in Morrow, GA * in our world-class contact center.
You will be responsible for providing exceptional customerservice and support to our client's subscribers. These subscribers are part of a dedicated network for public safety agencies, and your role will involve assisting emergency service personnel, law enforcement agencies, and other public safety organizations. Your primary objective will be to address inquiries, troubleshoot technical issues, and ensure customer satisfaction.
* What You'll Be Doing *
* Customer Support: Respond to incoming calls regarding inquiries from subscribers, addressing their questions, concerns, and technical issues in a timely and professional manner.
* Troubleshooting: Diagnose and resolve technical problems related to subscriber devices, services, and applications. Offer step-by-step guidance to customers to ensure effective resolution of their issues.
* Account Management: Assist customers with account-related tasks such as activating new lines, updating account information, processing billing inquiries, and providing information on available plans and services.
* Product Knowledge: Maintain a comprehensive understanding of our client's offerings, including devices, network capabilities, and features. Stay up to date with new products, services, and promotions to provide accurate and relevant information to customers.
* Escalation and Collaboration: Escalate complex issues to higher-level support or relevant departments while ensuring proper documentation of customer interactions.
* Quality Assurance: Adhere to established call center guidelines, quality standards, and service-level agreements (SLAs) to deliver excellent customerservice. Strive to achieve individual and team performance metrics and KPIs.
* Documentation and Reporting: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, using designated software systems.
* Operating hours *
* Monday-Sunday from 8am-11pm EST
****You must be available to work anytime during center operating hours including Saturdays, Sundays, and holidays ****
* Training *
* Monday-Sunday from 8 am-11pm EST (Open availability needed. Training shift will be provided during interview and offer)
* 3 weeks of in-class paid training and 2 weeks on the phone paid training
**** You must be available to attend 100% of your training, no time can be missed ****
* What You Bring *
* High school diploma or equivalent; further education or relevant certifications are a plus.
* Prior experience in a customerservice or call center environment is preferred.
* Strong communication skills, both verbal and written, with the ability to explain technical concepts in a clear and concise manner.
* Excellent problem-solving skills and the ability to remain calm and composed when handling challenging customer situations.
* Familiarity with mobile devices, smartphones, and wireless networks is desirable.
* Proficiency in using computer systems and software applications for data entry, documentation, and research.
* Ability to multitask, manage time effectively, and work in a fast-paced environment.
* Flexibility to work in shifts, including evenings, weekends, and holidays as required.
* What you will get *
* Full Health Insurance (Medical, Dental, & Vision)
* Fun Work Environment
* Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran
* Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. **Restriction may apply
* Referral for Life Program ™- The referee receives a residual bonus every pay period
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
$23k-28k yearly est. 1d ago
Customer Support Specialist
Advanced Charging Technologies
Customer service representative job in Atlanta, GA
The Customer Support Specialist supports the onboarding, coordination, and ongoing success of ACT dealer and reseller relationships. This role focuses on execution, administration, and coordination rather than independent decision-making. The position works closely with sales, service, data, and accounting teams to ensure timely dealer setup, system rollouts, and responsive customer support in compliance with California wage and hour requirements.
Responsibilities:
Support onboarding of new dealer relationships, including documentation, system setup, and coordination with internal teams.
Participate in dealer meetings and calls alongside Dealer Development Managers.
Collect and process dealer paperwork such as supplier codes, credit applications, and resale certificates.
Enter and maintain accurate dealer and customer data in CRM (Microsoft Dynamics).
Assist with system rollouts and dealer training related to ACTview, Battview, warranties, RMAs, and technical requests.
Produce routine reports from connected devices and dealer sites.
Serve as a liaison between dealers and internal teams (sales, service, engineering, data/NOC, accounting).
Support periodic business reviews by compiling summaries, reports, and action items
Monitor dealer parts stocking activity and flag gaps or issues to leadership.
25% Regional travel in the Southeast and occasionally Northeast and Midwest
All other duties as required.
Skills / Other:
Strong organizational and time-management skills with the ability to handle multiple requests.
Clear and professional written and verbal communication skills.
Customer-service mindset with attention to detail.
Ability to follow established processes and escalate issues as needed.
Proficiency in Microsoft Excel and Word; CRM experience preferred.
Ability to work effectively with cross-functional and remote teams.
Education/ Training:
High School graduate or equivalent, required.
$30k-43k yearly est. 1d ago
Customer Service Representative
Vitruvian Consulting, Inc.
Customer service representative job in Gainesville, GA
CustomerServiceRepresentative - Gainesville, GA
Our client has a great opportunity for a CustomerServiceRepresentative to join their Team!
The CustomerServiceRepresentative is responsible for providing outstanding customerservice to all customers while ensuring sales orders are entered correctly, customer phone calls are answered and handled appropriately, and supporting the sales team as needed.
Requirements
To be successful in this position, you will need the following skills:
1 - 2 years of customerservice experience in a manufacturing environment.
1 - 2 years of experience supporting a sales team in a manufacturing environment.
1 - 2 years upselling experience - know what your customers need before they know it and influence them to purchase the products.
1 - 2 years of experience working in a team environment and participating in and contributing to the team's success.
Excellent communication skills, both exchanging and understanding verbal or written information.
Quick and accurate data entry skills.
Strong math skills.
Strong problem-solving and decision-making skills.
Phone etiquette skills - the ability to convey to the customer their importance in a professional manner.
The ability to utilize engineering equipment drawings to interpret product information.
The ability to be empathetic and ensure the customer feels they are being heard, and their situations will have a positive outcome.
The ability to multitask.
The ability to be adaptable in a constantly changing environment.
Strong self-control in order to remain calm regardless of the situation.
Effective time management skills - remain organized and meet deadlines.
Must be able to report to work on time every day and remain as needed to resolve customer needs.
Basic mechanical aptitude is a plus.
If this excites you, then our client is where you'll want to continue your career. Please submit your most recent resume.
Must be able to reliably commute or relocate to Gainesville, GA 30504
Benefits:
401(k) matching
Dental insurance
Health insurance
Health savings account
Company-paid life insurance
Paid time off
Vision insurance
Company-paid STD
Company-paid LTD
#ZR
$25k-33k yearly est. 36d ago
Client Relationship Specialist - Atlanta, GA (Perimeter)
Charles Schwab 4.8
Customer service representative job in Atlanta, GA
Regular
Your opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
As a Client Relationship Specialist (CRS), you have the opportunity to bring your passion for customerservice to a role and a firm that will champion your growth in the financial services industry. You'll play a critical role in the operational success of this local Schwab branch, under the guidance of your Client Relationship Manager and Branch Manager, both of whom you will assist to help deliver an unparalleled client experience. Development and growth are at the core of this role. In the Branch Network at Schwab, you have both a clear growth path as well as endless opportunities to challenge yourself and deepen your expertise. Although licensing isn't required for the role, Schwab will support you to become licensed in the Series 7 and 63/66 if that is in line with your career goals. If you are looking for a step into the financial services industry that allows you to work with clients, expand your knowledge, and build a life-long career, this may be the opportunity for you.
To read more about our client offerings visit: Charles Schwab - Investor Services
What you have
Required Qualifications:
1+ years of Client/CustomerService experience
Preferred Qualifications:
Previous experience in Financial Services/Wealth Management and/or closely related industry.
While licensing is preferred, it is not required for this role, Charles Schwab will support employees in this role in obtaining and/or holding the Series 7 and 63/66 licenses
Ability to handle client needs with tact and diplomacy
Outstanding written and oral communication skills
Experience working independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously
Ability to build and maintain good cross-enterprise working relationships
Basic understanding of brokerage regulations and rules that govern client accounts
May be asked to become a Notary
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What's in it for you
At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
$58k-75k yearly est. 1d ago
Customer Service Representative
Insight Global
Customer service representative job in Marietta, GA
FULLY ONSITE - Marietta, GA 30062 - must have reliable transportation
M-F (8-4pm)
6-month contract to hire
Required Skills & Experience
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
• At least 1 year of customerservice experience
• 1-year related experience preferably within a transportation/logistics/supply chain/warehouse environment
• Strong customerservice skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations
Job Description:
As a CustomerServiceRepresentative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
Day to Day:
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
Compensation:
$19.50/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
$19.5 hourly 1d ago
Forklift Technical Support/Service Representative
HD Hyundai Construction Equipment
Customer service representative job in Norcross, GA
The Technical Support representative is responsible for assisting Hyundai Material Handling Dealers with technical issues relating to the Hyundai Forklifts via Hi Desk 2 (internal CRM), Telephone, and email.
Responsibilities:
Use the Hyundai Dealer Portal system to advise and assist the dealer network technicians with technical issues. This includes using Electrical and Hydraulic Schematics, Service Manuals, Engine Manuals, and experience to help troubleshoot issues in a timely manner.
Maintain technical information on HMH products and provide dealers and HMH service with information as requested.
Work with Product Support and Service departments in the investigation of product issues and resolution.
Distribute, track and monitor field service campaigns required for product improvement/recall in accordance with HHI/HMH policy.
Monitor failure trends and report information to R&D, Engineering, or Quality departments at HQ.
Provide information regarding modification or changes required to Hyundai technical documentation including Service and Parts Manuals.
Work with parts department on technical part questions. Assist with providing the correct part numbers to dealers when needed. Report part issues to R&D, Engineering or Quality departments at HQ.
Develops and maintains database of FAQ related to technical product information.
Assist dealer personnel in proper submission of warranty claims including providing Warranty Authorizations per Hyundai Material Handling Warranty Policy.
Qualifications:
Forklift Technical experience is required.
Strong computer skills, Microsoft Office (Excel, Power Point and Word) Reporting and report development.
Other duties:
Other duties and functions appropriate to the position as assigned by the manager from time to time.
Travel:
Travel may be required at times to assist Dealer Technicians or Hyundai Regional Aftermarket Managers on site for troubleshooting of equipment or failure analysis.
Work environment and other requirements:
The work environment is a non-smoking office environment. Some heavy lifting required. Mostly sitting with computer and phone usage. Accommodation can be made for handicapped employees. Travel only on an “as needed” basis.
$30k-41k yearly est. 5d ago
Customer Service Enrollment Specialist - In Office
J.Craig Wilson and Associates
Customer service representative job in Lawrenceville, GA
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 2d ago
Customer Experience Advocate I
Amerigas Propane 4.1
Customer service representative job in Jonesboro, GA
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.
Posting
Job Summary:
The Customer Experience Advocate I (CXA) interacts directly with potential, new and existing customers. They work to provide a quality experience in every step of the customer's journey, resulting in increased customer satisfaction and account retention for the company. Customer Experience Advocate I will serve customer inquiries, order processing, modifications to account information, and handling of customer complaints in a contact center environment. This role will follow up on customer cases utilizing our customer relationship management system to ensure customer inquiries and requests are handled completely and in timely manner.
Key Characteristics:
Strong phone presence and interpersonal skills in making inbound and outbound customer calls while delivering a positive customer experience.
Must have strong and clear communication skills with an ability to use positive language and listen attentively.
Remains calm under pressure and works collaboratively with customers and internal team members to address and serve the customer's needs.
Works with high accuracy and manages time efficiently.
Duties and Responsibilities:
Respond to and process all customer calls in a prompt and professional manner.
Determine the probable nature of each call by listening carefully, researching customer records and asking questions for clarification.
Communicate clearly and respectfully with callers, restating information when necessary to ensure the customer's understanding.
Acknowledge and resolve customer concerns; promptly escalate complaints when needed.
Process orders, forms, applications, requests, and payments accurately.
Keep records of customer interactions, transactions, comments and complaints by recording clear, complete and concise documentation in case management logs.
Attend and collaboratively participate in staff meetings and training sessions.
Knowledge, Skills and Abilities:
Ability to work independently and within contact center teams.
Good problem-solving skills and asks for guidance when needed.
Good judgment and independent decision making within assigned authority levels.
Positive attitude and excellent interpersonal and listening skills; demonstrates effective customer care with all customers consistently and equally.
Effectively communicates in English - verbal and written.
Efficient and accurate use of systems and tools with a strong ability to multi-tasking.
Education and Experience Required:
High School Diploma or Equivalent.
One to two years customerservice experience; in a contact center preferred.
Demonstrated understanding of computer-based tools and programs.
Working Conditions:
Work occurs inside a contact center - potential for 24/7/365 day operations in future.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ability to use computer and telephone systems, visual, audio, and manual dexterity capabilities are essential to the work.
AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
$32k-36k yearly est. 15h ago
Inside Sales & Operations Representative
Roadsafe Traffic Systems 4.1
Customer service representative job in Covington, GA
Inside Sales & Operations Representative Classification: Non-Exempt About The Organization RoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers in all 48 contiguous states through its network of more than 60+ branch locations. At RoadSafe, we offer competitive pay, growth potential, and an excellent benefits package, including medical, dental, vision, and 401(k) plans for those who qualify. We recognize and value diversity and are committed to creating an inclusive environment for all employees.
GA Inside Sales
Position Summary
The Inside Sales Representative supports all sales functions for an assigned territory. Key responsibilities include quoting, product ordering, inventory coordination, billing accuracy, and customer relationship management. This role plays a critical part in account management, margin protection, and supporting the growth of branch revenue.
Responsibilities & Objectives
Warehouse & Inventory Support
Verify inventory availability and assist with loading/unloading customers and supply trucks.
Manage warehouse sales inventory areas, including organization, cleanliness, rotating stock, and basic shipping/receiving support (UPS and freight).
Maintain inventory levels with the Branch Manager and conduct regular physical counts and reconciliations.
Place purchase orders as needed, ensuring compliance with vendor pricing agreements and use of standardized SKUs.
Assist with deliveries if certified to drive a RoadSafe vehicle.
Must be able to lift up to 75lbs repeatedly.
Inside Sales & Customer Relationship Management
Provide formal sales quotes with accurate lead times based on direction from Outside Sales, Branch Manager, website inquiries, or direct customer requests.
Inform customers when orders are received and coordinate delivery or pickup arrangements.
Create and maintain accurate price sheets aligned with branch pricing expectations.
Maintain margin expectations through accurate quoting and cost awareness.
Strengthen relationships with existing customers, with emphasis on the branch's “Top Twenty Customers.”
Promote growth within existing accounts and pursue new customer acquisitions.
Contact current customers using sales activity reports and follow-up practices.
Billing & Financial Support
Support the sales billing process, ensuring timely and accurate documentation and reporting.
Assist with Accounts Receivable follow-up as needed.
Product Knowledge & Cross-Functional Collaboration
Participate in vendor-led product training to develop expertise in RoadSafe products and solutions.
Work with branch personnel to gain practical field experience and understand product applications.
Identify and prospect new customers across industries that may require RoadSafe products or rentals.
Collaborate with Regional Account Managers (RAMs) and estimators to support bid and proposal follow-up.
Communicate regularly with internal stakeholders regarding customer issues and assist in resolving concerns.
Support corporate initiatives and branch-level operational goals as requested.
Knowledge And Skills
Strong sales and customerservice skills with the ability to build long-term relationships.
Knowledge of inventory management principles and best practices.
Ability to analyze and understand financial data to maintain margin expectations.
Knowledge of industry products and market trends, with commitment to continuous learning.
Effective critical thinking and problem-solving abilities.
Strong written and verbal communication skills.
Highly organized, proactive, and able to work independently and collaboratively.
Ability to thrive in a fast-paced construction environment.
High attention to detail and excellent time-management skills.
Familiarity with DOT regulations and contractors is a plus.
Education And Experience
Experience with retail sales transactions, including cash, credit card, and check handling.
Proficiency in Microsoft Office applications (Outlook, Word, Excel, OneNote, Teams).
Five years of sales or retail experience preferred.
Experience in inventory management and warehouse environments.
Forklift experience is a plus; training is available.
RoadSafe is an Equal Opportunity Employer/including Disabled/Veterans
$41k-74k yearly est. 17h ago
Customer Success Consultant
Lumen 3.4
Customer service representative job in Atlanta, GA
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The Customer Success Consultant is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.
**The Main Responsibilities**
+ Construct and implement customer success plans, driving customer value realization
+ Manage customer metrics, including usage data, health indicators, and renewal dates in alignment with objectives
+ Evaluate product and portal adoption maturity level and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
+ Build value-based relationships with customers to optimize CS plays while leveraging self-service
+ Share thought leadership with customers based on needs resulting in strengthened customer trust
+ Identify and qualify opportunities for expansion, partnering closely with sales
+ Implement revenue management practices driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ Manage risks to customers' success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ Onboard new customers and partner with sales, delivery & support to ensure successful deployment of solutions and services including bill reviews and audits
+ Define and execute renewal methodology aligned with customer priorities to positively impact profit margins
**What We Look For in a Candidate**
+ Experience: 5+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience working with large and medium enterprise customers
+ Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$70,287 - $117,149 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$73,805 - $123,008 in these states: CO HI MI MN NC NH NV OR RI
$77,322 - $128,867 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (****************************************************
+ Bonus Structure
\#LI-JB1
Requisition #: 340973
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
$77.3k-128.9k yearly 20d ago
GWA Inbound 5a-130p Monday - Friday
HD Supply 4.6
Customer service representative job in Forest Park, GA
**Preferred Qualifications** + Prior experience working in multiple departments in a distribution center. + Previous experience operating material handling equipment. + Ability to understand written material. Works in multiple departments within a distribution center, including case pick, shipping, receiving, returns, loading, order processing, and replenishment. Operates material handling equipment to move inventory within the facility.
**Major Tasks, Responsibilities, and Key Accountabilities**
+ Uses material handling equipment to locate and deliver products, supplies, and equipment to designated areas.
+ Assists with staging and loading orders into trucks for customer delivery.
+ Verifies quantity and quality of incoming products from vendors and distribution centers.
+ Uses packing list information to collect items for customer orders, including building and wrapping pallets of products.
+ Examines and inspects stock items for wear and defects and notifies management of inventory issues.
+ Returns misplaced products to proper storage areas.
+ Maintains a clean working environment in accordance with company safety policies.
+ Performs inventory control functions as needed.
**Nature and Scope**
+ Refers complex, unusual problems to supervisor.
+ Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
**Work Environment**
+ Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes.
+ Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.
+ No travel required.
**Education and Experience**
+ HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
**Our Goals for Diversity, Equity, and Inclusion**
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
**Equal Employment Opportunity**
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.
$41k-65k yearly est. 44d ago
Licensed Insurance Customer Service
Allstate Agency 3.9
Customer service representative job in Carrollton, GA
Job Description
Allstate Agency in Carrollton, GA is seeking a Licensed Insurance CustomerServiceRepresentative to join our team. We are looking for an ambitious, customer-focused professional who is P&C licensed (or able to obtain quickly) and interested in long-term career growth. Previous Allstate experience is preferred but not required.
This position is ideal for someone who enjoys helping customers, solving problems, and building strong client relationships over the phone and in person.
What You Will Do
• Provide outstanding customerservice to new and existing clients
• Handle phone calls, questions, and service requests with professionalism
• Build and maintain customer relationships to support retention
• Assist with policy reviews and coverage recommendations
• Identify customer needs and offer appropriate insurance solutions
• Schedule appointments, follow up with leads, and support agency growth
• Work with the agent to meet individual and team goals
What We're Looking For
• Active Property & Casualty license (or ability to obtain)
• Strong communication and customerservice skills
• Ability to multi-task in a fast-paced environment
• Comfortable discussing insurance needs and presenting solutions
• Interest in helping customers manage everyday risks
• Dedicated work ethic and motivation to succeed
• Willingness to obtain Life license if needed
Compensation
Base hourly pay plus commissions.
How to Apply
Submit your application through Indeed to be considered immediately.
Licensed Insurance CustomerServiceRepresentative
Allstate Agency - Carrollton, GA
Full-Time; In-Office
$35k-71k yearly est. 1d ago
Call Center Operator _Sports Betting
Intralot Inc.
Customer service representative job in Duluth, GA
Intralot is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
*Must be available to work Nights and Weekends*
Education, Training and Experience
High school diploma or equivalent training and experience.
3 years customerservice experience, preferably in a technical call center environment
Call tracking system experience
Outstanding verbal communication skills and a positive attitude
Relevant experience and/or knowledge in the Sports Betting or gaming industries.
Previous sales experience preferred
Knowledge, Skills and Abilities
Working knowledge of tracking software
Technical customerservice skills
Basic computer skills, including Microsoft Word and Excel
Excellent telephone etiquette
Ability to handle being rejected and remain calm and collected
Strong analytic skills
Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
Ability to work in a team environment
Ability to troubleshoot
Ability to explain technical information to a non-technical client
Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
Handle Chat Support, Inbound calls and answer emails from customers.
Ensure high quality service for our customers, including escalation of issues as per our internal processes and procedures
Deliver an attentive and comprehensive service to our customers based on Sports Betting product, account problems and first line support.
Delivering a high level of customerservice to players regarding their queries and inform them about promotions and other products
Engage potential customers in dialogue that open opportunities
Support and guide customers with all requests and escalating and following up when necessary.
Meet company expectation for excellent customerservice
Maintain a friendly, professional tone at all times
Function as part of the team with sincere enthusiasm
Take relevant notes on all call for future use and enter into database
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot. is a requirement of employment. A pre-employment drug screening is also a requirement.
Intralot, Inc is an Equal Opportunity Employer
$24k-32k yearly est. Auto-Apply 60d+ ago
Inbound Customer Service Representative (Financial)
VXI Global Solutions LLC 4.2
Customer service representative job in Morrow, GA
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. VXI is looking for highly motivated and qualified CustomerServiceRepresentatives * to work full-time on-site in our world-class contact center in Morrow, GA *.
As a CustomerServiceRepresentative, you will be responsible for providing excellent customerservice and support to our client's cardholders who are calling in for support with their pre-paid cards or with inquiries related to fraudulent activities and suspicious transactions involving their credit cards. You will handle inbound customer inquiries, resolve issues, and assist customers with card-related matters. You will also play a critical role in mitigating fraud risks by identifying and investigating potential fraudulent incidents, providing support to affected cardholders, and taking appropriate actions to protect their accounts and personal information. You will be a crucial link between our client and their customers, ensuring a positive and seamless cardholder experience.
* Key Responsibilities: *
* Customer Support: Handle inbound calls from cardholders and address their inquiries, concerns, and issues promptly and professionally. Provide accurate information about card features, usage, and benefits.
* Problem Resolution: Troubleshoot and resolve customer issues related to card activation, balance inquiries, transaction disputes, lost or stolen cards, PIN resets, and other card-related matters. Utilize available resources and systems to efficiently resolve problems
* Fraud Investigation: Receive and process inbound calls from cardholders who report suspicious transactions, unauthorized charges, or potential fraud on their accounts. Conduct thorough investigations to determine the legitimacy of these claims
* Transaction Verification: Utilize available tools and resources to verify the authenticity of suspicious transactions, identifying potential patterns of fraudulent activity.
* Account Maintenance: Assist customers with updating their account information, verifying identity, and ensuring compliance with security and regulatory requirements
* Promote Additional Services: Educate customers about additional services, promotions, and rewards associated with their pre-paid cards, with the aim of increasing customer satisfaction and loyalty.
* Fraud Prevention Education: Educate cardholders on best practices for protecting their accounts, recognizing common fraud schemes, and utilizing security features to ensure a safe card usage experience.
* Compliance: Ensure adherence to company policies, procedures, and industry regulations to safeguard customer information and maintain data privacy.
* Documentation: Maintain accurate and detailed records of all customer interactions, inquiries, and resolutions in the call center database or CRM system.
* Operating hours *
* Monday-Sunday from 7 am-12am EST
**** You must be available to work anytime during center operating hours including Saturdays, Sundays and holidays ****
* Training *
* Monday-Sunday from 7am-12am EST
**** You must be available to attend 100% of your training, no time can be missed ****
* What You Bring *
* High school diploma or equivalent; further education or relevant certifications are a plus.
* Proven experience in a call center or customerservice environment, fraud detection, risk management, or financial services.
* Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.
* Strong analytical skills with the ability to detect and investigate suspicious patterns and transactions.
* Empathetic and patient approach when dealing with customer inquiries and concerns.
* Strong problem-solving skills and the ability to think on your feet to resolve customer issues effectively.
* Familiarity with the payment industry, prepaid cards, or financial services is advantageous but not required.
* Ability to work in a fast-paced environment and handle a high volume of customer interactions while maintaining composure and professionalism.
* Basic computer literacy and proficiency in using customerservice software and systems.
* Flexibility in working shifts, as call centers often operate 24/7.
* What you will get *
* Full Health Insurance (Medical, Dental, & Vision)
* Fun Work Environment
* Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran
* Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. **Restriction may apply
* Referral for Life Program ™- The referee receives a residual bonus every pay period
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
$23k-29k yearly est. 8h ago
Call Center Rep - In Office
J.Craig Wilson and Associates
Customer service representative job in Suwanee, GA
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 2d ago
Learn more about customer service representative jobs
How much does a customer service representative earn in Smyrna, GA?
The average customer service representative in Smyrna, GA earns between $22,000 and $37,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.
Average customer service representative salary in Smyrna, GA
$29,000
What are the biggest employers of Customer Service Representatives in Smyrna, GA?
The biggest employers of Customer Service Representatives in Smyrna, GA are: