Customer service representative jobs in Springfield, OR - 169 jobs
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Airline Customer Service Agent
GAT 3.8
Customer service representative job in Eugene, OR
As a customerservice agent you are the first impression of a passengers airport experience. CustomerService positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$29k-36k yearly est. 9d ago
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Sales & Customer Success Specialist
Fastsigns 4.1
Customer service representative job in Eugene, OR
Benefits: * 401(k) matching * Dental insurance * Health insurance * Paid time off Sales & Customer Success Specialist Are you a driven, people-focused problem solver looking to launch your sales and marketing career? Do you love helping customers while being part of a creative, fast-paced team? If so, FASTSIGNS of Eugene wants to meet you!
We're looking for a Sales & Customer Success Specialist - someone who thrives in a hybrid role that combines customerservice, sales, and project coordination. You'll be the first point of contact for many of our clients, guiding them from idea to execution on custom signage and graphics solutions.
What You'll Do:
* Manage customer interactions via email (Corebridge), phone, text, and in person
* Handle inbound leads, provide quotes, and follow up to close sales
* Coordinate internal processes and timelines to ensure smooth delivery
* Manage the built room and queue, and perform quality control
* Collaborate with our sales, design, and production teams
* Use tools like HubSpot and G-Suite to stay organized and on task
What You Bring:
* People-first mindset with strong communication skills
* Excellent organizational skills and attention to detail
* Drive to learn and grow (no experience in signs or sales required - we train!)
* Problem-solving mentality and a proactive attitude
* Comfort with tech tools (we'll train you on Corebridge and Hubspot)
Why You'll Love Working Here:
* Career Growth - Room to move up and grow into several other parts of our business
* Great Culture - Team of 22 who value fun, positivity, and making cool stuff!
* Impactful Work - See your work all over town ("We did that!" moments)
* Benefits - We pay 50% of your health AND dental insurance, PTO, paid holidays, and profit-sharing 401K
FASTSIGNS CORE VALUES
* We go Above and Beyond
* We Get it Done
* We Get it Right
* We Do it Bigger, Faster, Stronger, Smarter
* We Do What We Say
* We Have a Positive Mental Attitude
Ready to join a winning team?
Call Pete at ************ or apply now - we're excited to meet you!
$42k-49k yearly est. 35d ago
Part-Time Ramp and Customer Service Airport Agent
Envoy Air 4.0
Customer service representative job in Eugene, OR
Come and work for Envoy Air, an American Airlines Group Company, at Eugene (EUG) Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customerservice.
We are hiring immediately, with no experience required!
Pay rate: $16.33 / hr
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network.
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
Both full-time and part-time positions available.
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.
What you will be doing!
Do you find joy and satisfaction in helping people? As a CustomerService Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift.
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
18 years or older.
High school diploma, GED, or international equivalent.
Ability to pass a pre-employment drug screen and background check.
Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
#EnvoyHubL
$16.3 hourly Auto-Apply 60d+ ago
(INSTORE) Teller/Branch Service Specialist - W Eugene
Onpoint Credit Union 4.0
Customer service representative job in Eugene, OR
We're in the financial services industry, but we're not a bank. We're in the “people” business. Inspired by the credit union philosophy of “people helping people,” we've developed a strong and growing tradition of investing in our employees, our members, and our community.
OnPoint is the largest community owned credit union in Oregon - and we're growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance, and providing opportunities to truly make a difference. If you are looking to join a team of dedicated, collaborative, and passionate individuals, we invite you to explore and grow your career with us!
Job Summary:
As a Teller, you are the welcoming face to our members and non-members alike. Tellers help members meet their financial goals by handling routine financial transactions (deposits, withdrawals, advances, payments, etc.) and giving a warm welcome to everyone who comes into the branch. Tellers inform members of other products and services that will meet their financial needs and strengthen their relationship with the Credit Union.
Responsibilities:
Deliver exceptional member service through welcoming greetings, attentive body language, friendly conversation, and ensuring all member needs are met.
Processes and accurately document all teller transactions according to established procedure.
Understands and determines acceptability of negotiable items and member identification.
Identifies and addresses members' questions and concerns to offer solutions.
Proactively engaging member questions to uncover needs and cross-sell products and services. Refers to appropriate staff members or opens product/service as appropriate.
Assists with lobby management traffic to ensure members are being helped in a timely manner and feel welcome.
Keep informed on up-to-date financial services and tools offered by Credit Union and educate members of new services and tools available to them.
Maintains cash drawer and balances within guidelines established by Credit Union.
Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).
Perform any additional duties as required by the Management Team.
Actively work to meet or exceed product and service cross-sale goals.
Knowledge, Skills & Abilities:
Ability to coordinate a variety of assignments simultaneously and prioritize work.
Ability to work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union.
Proficient in counting cash, arithmetic, ten-key calculator and basic computer skills.
Demonstrates a high level of member service, sales, interpersonal communication skills, problem solving, motivation to accomplish set goals, organization and self-management skills.
Ability to comprehend and adhere to compliance requirements.
Physical Requirements:
Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).
Demonstrates a sense of urgency when assisting members.
Job Qualifications:
High School graduate or GED required.
A minimum of 6 - 12 months prior Teller experience within a financial institution, retail sales, or a customerservice position involving cash handling experience required.
Bilingual skills are highly desired.
Additional Information:Hours of Operations: Monday - Friday 9 AM - 6 PM, Saturdays 9 AM - 3 PM. May be be required to work a combination of hours throughout the workweek M- Sat. Starting Pay: $22.00 per hour with no specific banking experience required, but with 6 months' sales and/orcustomerservice experience required.This OnPoint branch is located inside a Fred Meyer or Safeway store. Employees working in an in-store location are eligible for an in-store differential.
See what it is like to be a Teller at OnPoint: **********************************************
At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.
We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need accommodation during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure fair and inclusive experience.
$22 hourly 9d ago
Sales & Customer Success Specialist
Fastsigns #200501
Customer service representative job in Eugene, OR
Job DescriptionBenefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Sales & Customer Success Specialist Are you a driven, people-focused problem solver looking to launch your sales and marketing career?
Do you love helping customers while being part of a creative, fast-paced team? If so, FASTSIGNS of Eugene wants to meet you!
Were looking for a Sales & Customer Success Specialist someone who thrives in a hybrid role that combines customerservice, sales, and project coordination. Youll be the first point of contact for many of our clients, guiding them from idea to execution on custom signage and graphics solutions.
What Youll Do:
Manage customer interactions via email (Corebridge), phone, text, and in person
Handle inbound leads, provide quotes, and follow up to close sales
Coordinate internal processes and timelines to ensure smooth delivery
Manage the built room and queue, and perform quality control
Collaborate with our sales, design, and production teams
Use tools like HubSpot and G-Suite to stay organized and on task
What You Bring:
People-first mindset with strong communication skills
Excellent organizational skills and attention to detail
Drive to learn and grow (no experience in signs or sales required we train!)
Problem-solving mentality and a proactive attitude
Comfort with tech tools (well train you on Corebridge and Hubspot)
Why Youll Love Working Here:
Career Growth Room to move up and grow into several other parts of our business
Great Culture Team of 22 who value fun, positivity, and making cool stuff!
Impactful Work See your work all over town (We did that! moments)
Benefits We pay 50% of your health AND dental insurance, PTO, paid holidays, and profit-sharing 401K
FASTSIGNS CORE VALUES
We go Above and Beyond
We Get it Done
We Get it Right
We Do it Bigger, Faster, Stronger, Smarter
We Do What We Say
We Have a Positive Mental Attitude
Ready to join a winning team?
Call Pete at ************ or apply now were excited to meet you!
$43k-56k yearly est. 27d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service representative job in Eugene, OR
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerService Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerService Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$33k-39k yearly est. 2d ago
Customer Service
Andrew Core Insurance Agency LLC Farmers Insurance
Customer service representative job in Eugene, OR
Job Description
Dont wait, take the next step in your career today. Andrew Core Insurance Agency LLC Farmers Insurance in Eugene, Oregon, is looking for a motivated and dynamic individual to join our team as a Full-Time CustomerServiceRepresentative. If you have a passion for delivering excellent customerservice and enjoy working in a proactive environment and building rapport with others, this is the role for you. This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired.
Apply now
to join our team and our commitment to customer satisfaction and success.
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Mon-Fri Schedule
Career Growth Opportunities
Hands on Training
Responsibilities
Meet new business production goals and objectives as established.
Process customer policy change requests.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Document each customer contact in eAgent.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Answer incoming phone calls on the first ring.
Return all phone messages promptly.
Share training and education knowledge and expertise with team members.
Maintain knowledge of new products and services.
Generating insurance quotes.
Provide exceptional customerservice and support.
Be outstanding at relationship building.
Develop and maintain client relationships.
Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
Schedule appointments for sales staff to meet prospective customers.
Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
Stay up-to-date on industry market trends and best practices.
Assess and identify the wants and needs of your customer(s) over the phone.
Attend training and continuing education courses.
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Must have ability to multi-task.
Must be highly self-motivated.
Professional phone etiquette.
Great CustomerService Skills.
Problem-Solving Capabilities.
Works well with other employees and is a team player with a positive attitude.
A Property & Casualty insurance license is required.
Driven and goal-oriented individual.
Enthusiasm, optimism, and a willingness to see the good in every situation.
Commitment to excellence, willingness to work hard, and willingness to go the extra mile.
$32k-42k yearly est. 19d ago
Customer Service Representative 832457
Selectemp 3.8
Customer service representative job in Albany, OR
CustomerServiceRepresentative Schedule: 11am to 7pm, M-F Pay:
18.00 - 20.00
Join a team where your customer-first mindset and problem-solving skills make a real impact. Selectemp is partnering with a local warehouse operation to find a CustomerServiceRepresentative who thrives in a fast-paced environment, enjoys helping others, and can keep things running smoothly from the front desk to the warehouse floor.
What You'll Be Doing Deliver Exceptional Service
You'll be the first point of contact for customers, drivers, and visitors, creating a welcoming experience from the moment they reach out.
Communicate by phone, email, and in person with professionalism and kindness
Verify inventory availability and help keep orders accurate
Process shipping and receiving paperwork
Respond quickly to questions, concerns, and requests
Be the Connector
You're the bridge between the warehouse team and the customer - keeping communication clear and work flowing smoothly.
Partner closely with Inventory Control, the Warehouse team, and CustomerService Lead
Support customer accounts and coordinate holds, releases, and updates
Solve Problems with Confidence
When issues come up, you stay calm, get curious, and work toward a solution.
Investigate general customer concerns
Forward claims and discrepancies to the correct department
Offer ideas that strengthen processes and customer partnerships
Keep Things Organized
You're detail-oriented and love a system that makes sense.
Maintain clean, accurate electronic communication and files
Confirm orders and receipts in the WMS system
Support office flow with phones, scheduling, documentation, and more
What You Bring
A genuine customer-first mindset
Friendly, patient, and compassionate communication
Strong listening skills and awareness of tone and body language
Team-oriented approach - you like helping everyone win
Confidence using computers, email, Word, Excel, and Google Apps
Solid organizational habits and comfort with detailed records
Ability to adapt, stay engaged, and learn on the fly
Why Work With Selectemp
We're more than a staffing agency - we're a partner in your success. We believe in showing gratitude, staying engaged, communicating openly, and doing the right thing, always. When you choose Selectemp, you get:
Support from a team that truly cares
Opportunities to grow your skills and confidence
A workplace where your contributions matter
Ready to make an impact? Apply today. Let's Make It Happen
$31k-38k yearly est. 5d ago
Customer Service Representative
Quipt Home Medical, Corp
Customer service representative job in Springfield, OR
Requirements
Qualifications
High School Diploma or equivalent
Previous experience in a Clerical orCustomerService environment
Knowledge of Microsoft Office (Word, Excel) etc.
Proficient general office skills (typing, computer, fax, filing, multiple phone line)
Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
FLSA Status
Non-Exempt
Licenses, etc.
None
$30k-39k yearly est. 19d ago
Customer Service Representative - State Farm Agent Team Member
Mayra Quaas-State Farm Agent
Customer service representative job in Springfield, OR
Job DescriptionBenefits:
Simple IRA
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Dental insurance
Vision insurance
ABOUT OUR AGENCY:
Our agency opened in 2019 and is home to a small but mighty team of two full-time and one part-time team members. We offer PTO, health, vision, dental, a Simple IRA, and both individual and team bonuses to reward great work.
What really makes our agency special is the culture weve built. We work as one team to provide the best solutions for our customers, and we all share the same goalto win together. Along the way, we make sure to keep things fun and supportive, creating an environment where people can truly thrive.
Were proud to give back to our community through our annual backpack drive, helping local families in need. We also enjoy getting out of the office for events like our local home show and garden show.
When it comes to new team members, we value kindness, coachability, honesty, and a positive attitude. If youre looking to join a team that believes in working hard, supporting each other, and making an impact, this could be the right place for you.
ROLE DESCRIPTION:
As a CustomerServiceRepresentative - State Farm Agent Team Member with Mayra Quaas - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
$30k-39k yearly est. 23d ago
Customer Service Representative - Customer Care
New Horizons 4.1
Customer service representative job in Eugene, OR
Hours of Work: Wednesday-Saturday 8:00am-6:30pm Hi. We're New Horizons In-Home Care. We're looking to hire CustomerService Specialists to join our award-winning, people-first in-home care company. If you're looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you've come to the right place!
Why people love working at New Horizons:
We're a people first company. We're proud of our popular employee incentive program, where you can earn prizes such as a tablet, a new TV, a spa day, a weekend getaway, spot bonuses, and more! We're proud of our vibrant employee community. We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit-which you can use toward cooking classes, CPR certifications, wellness courses, and more.
Health benefits-opt in to medical, vision and dental coverage, and telemedicine
Paid time off-to take care of yourself and your family
Paid maternity leave-access and support for paid maternity leave
Responsibilities:
Deliver a warm first impression for callers
Handling and directing a high volume of incoming calls
Assist clients with schedule changes
Assist Caregivers with timekeeping issues or driving directions
Support Scheduling with Caregiver or Client notifications
Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff
Keep excellent documentation and records
Qualifications:
Warm, energetic personality who loves to connect with people
Preferred knowledge of in-home care or healthcare field
Possess strong communication skills
Ability to multi-task and stay calm and be a team player in a fast paced environment while ensuring attention to detail
High school diploma/GED and at least 6 months of administrative experience
Proficient computer and typing skills
Position is not remote
If you meet these qualifications, and you would like to be part of our amazing team, please apply or contact us @ ************
We look forward to meeting you!
$31k-40k yearly est. 8d ago
Airport Customer Service Agent FT - EUG
Unifi Aviation, LLC
Customer service representative job in Eugene, OR
General information Job Title Airport CustomerService Agent FT - EUG Date Tuesday, October 7, 2025 Entity Unifi Aviation, LLC State Oregon City Eugene Base Pay Rate: $ 16.00 Exempt or Non-Exempt Position Non-Exempt Shift A.M. shift, Overnight shift, P.M. shift Requirements and Description
Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.
Job Summary:
Responsible for leading a team of agents and providing customerservice to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
Benefits:
Flight Privileges: Offered after 30 days for employees and eligible family members!
Weekly pay for hourly employees (CA Employees are paid bi-weekly)
Full time starts at 30 hours per week!
Paid time off (for full-time employees).
Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
401k for all employees.
Exclusive discounts and additional wellness programs.
Job Duties:
Leading a team of agents in customerservice duties.
Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
Push wheelchairs with passengers through all areas of the airport.
Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.
Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
Qualifications:
High School diploma, GED or equivalent education.
Must be at least 18 years of age.
Must be able to obtain credentials required as per airport or state orcustoms requirements.
Preferred Qualifications:
One year of relevant work experience in the aviation or ground handling services industry.
Physical requirements:
Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.
Working conditions:
Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
Must be able and open to work in outside weather conditions which may include severe seasonal elements.
"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."
$16 hourly 1d ago
Customer Service Representative
Penfed Credit Union
Customer service representative job in Eugene, OR
PenFed is hiring a CustomerServiceRepresentative to work onsite at our Eugene, Oregonservice center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance. This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member's financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily. The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.
**Starting rates will range from $19.00 and $22.00 per hour, depending on education and relevant work experience.**
**Responsibilities**
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
+ Answer persistent inbound member calls and accurately complete requested transactions regarding PenFed deposit, credit cards, and loan products.
+ Provide a Best-in-Class member experience in all member interactions.
+ Answer member inquiries via chat functionality and outbound calls.
+ Calmly research, resolve, and de-escalate member questions or issues.
+ Resolve problems that are within authority to resolve. Refer problems that are beyond authority to resolution team, along with recommendations for resolution.
+ Update member records and document member calls.
+ Act as a liaison between members and various departments.
+ Maintain working knowledge of PenFed deposit, credit cards, and loan products.
+ Participate in team meetings to ensure objectives are being met.
+ Meet cross-selling and productivity metrics each month.
+ Successfully complete different phases of training consisting of different call topics.
+ Educate members on PenFed products and services to best support their financial goals.
+ Efficiently navigate multiple banking platforms via internet browsers and other software.
+ Perform other related duties as assigned.
**Qualifications**
Equivalent combination of education and experience is considered.
+ Associate's degree or 1 year of college-level education or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
+ A minimum of one (1) year customerservice experience in a call center, service-oriented environment, or financial setting preferred.
+ Excellent verbal and written communication skills required.
+ Exceptional time management skills required.
+ Ability to work in a fast-paced, phone queue/call center environment.
+ Demonstrated proficiency in standard business computer operations, internet applications, web browsers, e-mail, and various Windows-based software applications.
+ Ability to work in multiple systems to obtain account data and complete research and requests for members and applicants in a timely manner.
+ Ability to present a consistently positive and professional presence over the phone.
+ Ability to adapt and embrace changes in organization, processes and systems as needed.
**Competency Requirements**
+ Service Level 1
+ Obtain the essential understanding of PenFed's products & services.
+ Complete Member Service training and pass the Service Level I assessment test.
+ Complete the minimum required compliance training for Service Level I role.
+ Meet the score card requirements in Quality and Efficency.
+ Understand how the job contributes to departmental goals.
+ Describe the core products orservices of the organization.
+ Comply with policy, rules, and regulations.
+ Set goals to improve personal performance.
+ Keep track of one's work schedule and attend meetings as scheduled and on-time.
+ Service Level 2
+ Demonstrate thorough understanding of PenFed's products & services.
+ Complete the second level of Member Service training and pass the Service Level II assessment test within the first 6-months of employment.
+ Complete remaining compliance training requirements for the Member Service role within the first 6-months of employment.
+ Meet or exceed the score card requirements in Quality and Efficency.
+ Set goals to improve personal performance.
+ Keep track of one's work schedule and attend meetings as scheduled and on-time.
**Supervisory Responsibility**
The role will not supervise employees.
**Licenses and Certifications**
There are no additional certifications required.
**Work Environment**
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
**Travel**
Travel will not be required for this role.
**Benefits**
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
**About Us**
Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country.
With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.
**Equal Employment Opportunity**
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at ************.
$19-22 hourly 8d ago
Customer Service Representative-Float
People's Bank of Commerce 3.8
Customer service representative job in Eugene, OR
Established in 1998 in Medford, Oregon, People's Bank of Commerce was formed to provide a community business bank for the southern Oregon area. Since its inception, People's Bank has been providing its customers with superior, responsive and flexible service with a friendly approach. Through conservative solid banking fundamentals and doing right by its customers, employees and community, People's Bank has earned the esteemed reputation as one of the top community banks in Oregon.
We strive to provide a better experience to our customers and a better career experience for our employees. We recognize that our employees are the messenger of our vision and values and are key to our success. We offer a competitive benefits package including salary commensurate with experience, 401k, 401k employer contributions, as well as health, dental, vision and life insurance coverage.
Perform a variety of customerservice activities for new and existing customers. Contribute to the efficient and effective operations of the Branch while upholding the bank's core values, core competencies and service standards. Provide exceptional customerservice and support to expand and retain customer relationships and promote all bank products by cross selling financial services to customers.
Reports to: Branch Service Officer
Supervises: None
Requirements
CustomerServiceRepresentative (CSR)
* Promptly greets customers in person or by telephone in a friendly and professional manner.
* Process all monetary transactions for customers, (i.e., deposits, withdrawals, loan payments, check cashing, misc.) within standards for accuracy of no more than 6 occurrences per month (each out of balance condition or proof error is considered 1 occurrence).
* Maintain proper security of cash drawer, assigned keys and all negotiable items and work areas are clean at the end of the business day. Complete balancing teller cash drawer within a 15-minute time period.
* Sell cashier's checks, money orders, traveler's checks, government bonds; redemption of government bonds; accept loan payments; wire transfer requests; process mail.
* Adhere to Tel-4 limits plus bank policy and procedures to assure accurate cash handling in the service to our customers and minimize time and effort to locate outages.
* Maintain balancing standard of no more than a maximum of $400.00 in annual rolling cash outages.
* Ability to exercise independent judgment while working with established check cashing guidelines.
* Provide products and services education, assistance, research, support, and problem resolution in a timely manner to customers and employees.
* Understands and adheres to the compliance of all federal and state laws and regulations and bank policies, procedures, and standards in your area of responsibility.
* Adhere to the Bank's CIP, BSA and related security procedures to ensure bank compliance in your area of responsibility. Accurately completes CTR and monetary instrument reporting when necessary and in a timely manner.
* Uses active listening skills to determine customer needs to sell and cross-sell bank services in the branch and local community.
* Consistently make productive use of time to complete all primary daily duties as assigned; asks for additional assignments to assist others.
* Develops a rapport with customer while completing their transactions or assisting their needs.
* Actively participates in making customer referrals to new accounts and loans.
* Consistently arrive to work and return from breaks at scheduled time.
* Attend meetings as requested.
* Perform special projects or other duties as assigned.
SKILLS AND ABILITIES REQUIRED:
* Familiarity with Deposit Products and Bank services.
* Satisfactory communication (written and oral) and organizational skills.
* Satisfactory interpersonal skills and ability to develop rapport with people.
* Ability to work within and foster a team environment.
* Ability to look and project a professional image.
EDUCATION, TRAINING, AND EXPERIENCE:
* Computer knowledge and familiarity with Microsoft Word, Excel, Outlook, and experience using ten-key by touch.
* Successful completion of a high school diploma or GED.
* Minimum of 1 year experience with cash handling with a good balancing record (previous bank experience preferred).
The above statements are intended to describe the general nature and level or work to be performed. They are not intended to be an all-inclusive listing of all responsibilities, duties and skills required for this position. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.
Those selected must be able to provide proof of legal right to work in this country. Hiring will be subject to criminal history background check, credit check, drug screen and references.
People's Bank of Commerce is an Equal Opportunity Employer of minorities, women, protected veterans, and individuals with disabilities. If you are an individual with a disability and require reasonable accommodation to complete all or part of the application process, please call ************ or email *******************.
$33k-38k yearly est. 36d ago
Customer Service Representative - Eugene, OR
Kedia Corporation
Customer service representative job in Eugene, OR
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products orservices, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' serviceor billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$30k-39k yearly est. 1d ago
Customer Service Representative
Thabet Management
Customer service representative job in Eugene, OR
CustomerServiceRepresentatives must be able to provide prompt, friendly service, be able to make change quickly and accurately, handle all customer requests, and complete all store duties in a timely and efficient manner.
Job Responsibilities are as follows:
Operate the cash register and other store equipment.
Make safe drops as per company policy and maintain safe, secure cash handling.
Fuel customers' cars.
Wash customer windows.
Restock shelving, displays and coolers.
Clean and stock fast food area and equipment.
Sweep, Vacuum and clean store.
Keep work area neat, clean and organized.
Pick up trash and clean parking lots.
Maintain exterior cleanliness of buildings, islands, and pumps.
Promote store's buy2 concept and make upsell suggestions.
Report to work promptly, neatly groomed in uniform.
Adhere to all company guidelines.
Report accidents or incidents to supervisors immediately.
Provide exceptional customerservice. Be courteous, always greet and thank customers.
Other duties as assigned.
$30k-39k yearly est. 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Margaret Hopkins-State Farm Agent
Customer service representative job in Eugene, OR
Job DescriptionBenefits:
Bonus based on performance
Opportunity for advancement
Training & development
ROLE DESCRIPTION: As a CustomerServiceRepresentative - State Farm Agent Team Member with Margaret Hopkins - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
$30k-39k yearly est. 19d ago
Travel Reservations Specialist
Pinell Studios
Customer service representative job in Eugene, OR
Job Description
We are seeking a detail-oriented and customer-focused Travel Reservations Specialist to support clients with planning and booking their travel arrangements. In this role, you will assist with researching options, coordinating reservations, and ensuring a smooth experience from initial planning through completion.
Key Responsibilities
Communicate with clients to understand preferences, timelines, and budgets
Research destinations, accommodations, transportation, and activities
Coordinate and confirm bookings for flights, hotels, tours, and packages
Provide itineraries, documentation, and timely updates
Assist with changes or adjustments as needed
Deliver professional support before, during, and after travel
Qualifications
Strong communication and organizational skills
High attention to detail and ability to manage multiple requests
Customer-service mindset with problem-solving abilities
Comfortable working independently
Experience in customerservice, hospitality, or planning is a plus
What We Offer
Flexible work environment
Training and ongoing support
Access to professional booking tools and resources
Opportunities for growth within the organization
$29k-41k yearly est. 3d ago
Service Writer Personnel for busy Toyota Dealership
Anbtx9835
Customer service representative job in Corvallis, OR
.
Prior dealership experience is a must.
Working Saturdays is required upon rotation
Only seeking highly motivated, very organized team members that make a difference at their job on a daily basis!
An automotive service advisor's primary role is to act as a bridge between customers and technicians, ensuring smooth and efficient vehicle repairs and services. They handle customer inquiries, explain repairs in understandable ter
Manage scheduling, while also relaying customer concerns to technicians.
Key duties include: but not limited to
Working with technicians:
Briefing mechanics on customer needs, explaining problems, and relaying any specific requests or concerns.
Providing customerservice:
Addressing customer inquiries, resolving any issues, and ensuring customer satisfaction.
Understanding automotive mechanics:
While not necessarily a mechanic, service advisors need a basic understanding of how vehicles work and the types of repairs commonly performed.
Managing schedules and paperwork:
Keeping track of appointments, managing repair timelines, and ensuring accurate record-keeping.
Selling services and parts:
Presenting repair recommendations and suggesting additional servicesor parts that may be needed.
Troubleshooting and diagnosis:
Assisting with diagnosing problems, working with technicians, and determining the best course of action for the repair.
Ensuring customer satisfaction:
Addressing any complaints or concerns in a timely and professional manner
Communicating with customers:
Listening to customer concerns, explaining potential issues, and providing clear and concise explanations of repair recommendations.
Managing the service process:
Coordinating appointments, taking customer information, and ensuring the vehicle is ready for service.
Qualifications
Clean DMV record required for this position.
Prior dealership experience is a must.
Working Saturdays is required upon rotation
An automotive service advisor's primary role is to act as a bridge between customers and technicians, ensuring smooth and efficient vehicle repairs and services. They handle customer inquiries, explain repairs in understandable ter
Manage scheduling, while also relaying customer concerns to technicians.
Key duties include: but not limited to
Working with technicians:
Briefing mechanics on customer needs, explaining problems, and relaying any specific requests or concerns.
Providing customerservice:
Addressing customer inquiries, resolving any issues, and ensuring customer satisfaction.
Understanding automotive mechanics:
While not necessarily a mechanic, service advisors need a basic understanding of how vehicles work and the types of repairs commonly performed.
Managing schedules and paperwork:
Keeping track of appointments, managing repair timelines, and ensuring accurate record-keeping.
Selling services and parts:
Presenting repair recommendations and suggesting additional servicesor parts that may be needed.
Troubleshooting and diagnosis:
Assisting with diagnosing problems, working with technicians, and determining the best course of action for the repair.
Ensuring customer satisfaction:
Addressing any complaints or concerns in a timely and professional manner
Communicating with customers:
Listening to customer concerns, explaining potential issues, and providing clear and concise explanations of repair recommendations.
Managing the service process:
Coordinating appointments, taking customer information, and ensuring the vehicle is ready for service. Mo
$28k-47k yearly est. 10d ago
Inside Sales Representative
Optitrack 3.9
Customer service representative job in Corvallis, OR
Overview OptiTrack thrives on precision and efficiency-our Inside Sales Representatives keep the engine running by generating high-quality leads, processing orders seamlessly, and maintaining a clean Salesforce database. You'll support the full team in hitting revenue goals through smart lead gen and operational excellence.
Key Responsibilities
Generate qualified leads using tools like ZoomInfo, LinkedIn, and email campaigns, targeting vertical-specific prospects (e.g., universities, film studios).
Process orders accurately and efficiently, coordinating with finance/ops for quoting, invoicing, and fulfillment.
Maintain Salesforce hygiene: data entry, custom field updates (e.g., vertical tagging), and reporting dashboards.
Qualify inbound inquiries and hand off warm leads to Solutions Sales Managers with detailed notes.
Track team metrics (lead conversion, order accuracy) and suggest process improvements.
Communicate professionally and effectively with customers, internal teams, and stakeholders through verbal, written, and electronic methods including phone, email, chat, and CRM tools
Requirements
Qualifications
2+ years in inside sales, lead gen, or sales ops support.
Proficiency with CRM (Salesforce) and lead gen tools (ZoomInfo, LinkedIn Sales Navigator).
Detail-oriented with strong organizational skills and a customer-first mindset.
Tech-savvy and quick learner; experience in hardware/software sales a plus.
Proficient verbal and written communication skills in a professional business environment.
Ability to clearly convey information and respond effectively to customers and colleagues via phone, email, and electronic communication platforms.
Bachelor's degree or equivalent experience.
Benefits
All benefits start on first day of employment!
75% employer-paid medical for employee. Family coverage also included.
100% employer paid dental, and vision for employee and dependents
100% employer paid long-term, short-term disability, and life insurance policy
401k Match, if you're contributing 5% we match 4%. 100% vested immediately.
10 paid holidays
Starting at 15 days paid PTO (inclusive of sick and vacation time) annually
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
EEOC Statement:
OptiTrack is an equal opportunity employer, we believe in fostering a culture of equality, diversity, and inclusivity. Our commitment to this goal is clearly expressed in our zero-tolerance policy for discrimination and harassment of any kind, including on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status or any other characteristic protected by applicable federal, state, or local laws. Our hiring practices ensure that decisions are based solely on qualifications, merit, and current business needs, while extending to all aspects of our operations - from recruitment and promotion to layoff and recall, to leave of absence, compensation, benefits, and training. We are committed to remaining a drug free workplace
$49k-85k yearly est. Auto-Apply 6d ago
Learn more about customer service representative jobs
How much does a customer service representative earn in Springfield, OR?
The average customer service representative in Springfield, OR earns between $27,000 and $44,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.
Average customer service representative salary in Springfield, OR
$34,000
What are the biggest employers of Customer Service Representatives in Springfield, OR?
The biggest employers of Customer Service Representatives in Springfield, OR are: