Customer Service Representative Jobs in Stockbridge, GA

Salesforce Einstein/ CRM Analytics Resource Long term contract 12-24 months Remote with onsite travel 4-5x per year Local Atlanta candidates preferred. We are seeking a skilled Salesforce Einstein (CRM Analytics) Specialist to support the optimization of Salesforce Einstein Analytics within our organization. The ideal candidate will play a key role in enhancing our reporting capabilities, maintaining operational dashboards, and driving the transition to a hybrid analytics platform incorporating Tableau. This is an opportunity to work on cross-functional projects, ensuring data-driven decision-making across departments. Key Responsibilities: Manage and maintain Salesforce Einstein dashboards, including operational, service, and company-wide metrics. Conduct cleanup and optimization of existing Einstein dashboards to ensure a seamless transition to Tableau. Develop and implement strategies for self-service reporting, empowering business users to create and manage their dashboards. Collaborate with stakeholders to design and publish robust data sets for business consumption. Integrating product features and advanced capabilities with existing analytics workflows. Troubleshoot and resolve issues related to data connections, customer profiles, and Salesforce integrations. Act as a strategic advisor, ensuring analytics tools align with business objectives and future-proof reporting processes. Qualifications: Extensive experience with Salesforce Einstein (CRM Analytics), including dashboard creation and management. Proficiency in Tableau and its integration with Salesforce platforms. Strong knowledge of Salesforce data models, including Sales, Service, and Marketing Clouds. Familiarity with JSON and other relevant coding languages for Salesforce customization. Proven ability to strategize and implement self-service analytics frameworks. Excellent communication skills and a collaborative mindset. Previous experience with third-party application integrations. Preferred Skills: Experience in decommissioning legacy platforms and migrating to newer solutions. Strong problem-solving skills and the ability to adapt to evolving business needs. Ability to provide training and cross-functional support to business units on analytics tools.

We are searching for a Customer Service Rep III on behalf of our client. This is a 5-month assignment. The person would be a versatile and dedicated to assist with various customer service and administrative tasks, along with office management and executive assistant responsibilities in Georgia. The ideal individual for this hybrid role will possess a positive attitude, strong attention to detail, and efficiency in task completion. This position offers an exciting opportunity for growth and development, including the potential to transition into mass markets for Georgia in the future. Location: Atlanta, Georgia 30339 (In Office) This is a 5-month contract assignment (W-2) Job Duties & Responsibilities Answering Inbound Calls: • Payment Processing: Handle payments from customers efficiently and ensure accuracy. • Bill Explanations: Provide clear and concise explanations of customer bills. • Service Calls: Manage stop service calls and schedule turn-ons for holdover customers during seasonal periods. Check Processing: • Ensure timely processing of received checks. • Adapt to the transition to lockbox processing, while continuing to handle direct payments as required. Managing Customer Service Email Inbox: • Credit Card Processing: Process single-use credit cards. • Bill & Service Requests: Handle bill explanations, stop service requests, and callback requests. • Invoice Requests: Respond to invoice requests and forward emails to the appropriate parties. Sales Support: • Seasonal Scheduling: Schedule seasonal turn-offs in the spring based on provided lists. • Post-Deal Processing: Manage post-deal activities after marking deals as WON in Pipedrive. • Renewal Agreements: Enter renewal agreements into FireBill and send confirmations to customers. • Customer Enrollment: Enroll new customers and assist with renewal rate plan entry for large customers. Office Management: • Act as the office representative, ensuring supplies like coffee and snacks are well-stocked. Executive Assistant Duties: • Travel Arrangements: Handle travel bookings and logistics. • Schedule Management: Maintain and manage the executive's schedule, coordinating meetings and appointments. Requirements: • Strong customer service skills. • Attention to detail and ability to work efficiently. • Positive attitude and adaptability to new tasks and changing responsibilities. • Basic understanding of check processing and credit card transactions. • Experience with customer service software and tools is a plus. • Excellent organizational and time management skills. • Ability to manage travel arrangements, schedules, and expense reports. • Ability to manage multiple tasks without extensive supervision once fully trained. EOE of Minorities / Females / Vets / Disability. FL: 17084

Network Cargo Management (NCM) is part of the Network Aviation Group. The Group was originally formed in 1985 and now spans five continents. NCM are the General Sales Agent (GSA's) for a variety of airlines in the United States. NCM are an integral part of the group utilizing the services of 3 rd party carriers around the world. We offer a variety of sales and services to client airlines, as well as managing a fleet of freighter aircraft on a network of scheduled routes and charters throughout the world. The Customer Service position is responsible for handling enquiries and reservations for airlines represented by our Company in the USA. This role is to efficiently deal with all operational and cargo matters. PRINCIPAL ACCOUNTABILITIES: The Customer Service position is principally responsible for: · Dealing promptly and efficiently with enquires received from customers by telephone or email; · Making bookings with carrier/s and entering into Airlines Cargo Booking Systems (CBS), ensuring that cost and buy rates are mentioned in the booking system; · Providing customers by email with flight details/confirmation/point of delivery and rate, including surcharges; · Actioning post flights in CBS; · Obtaining copies of issued & completed airway bills and other documents and upload into the SharePoint (SP) database; · Providing Ground Handling Agents (GHA) with build lists and other information required to forward cargo as booked. Arranging trucking (if required) to the airport of departure; · Distributing tariffs and service information; · Providing quotations, rates and service details, promptly and efficiently to customers; · Keeping records of all quotations provided to customers; · Recording of airway bills issued to clients; · Providing credit application forms or take other steps to set up new customers on behalf of the Company's accounts department; · Assisting the Company accounts department in the collection of outstanding payments; · Efficiently resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management; · Liaising with GHA to ensure all cargo is loaded and obtaining the necessary documents; · Maintaining records on area and customer sales contacts (DYNAMICS CRM System); · Promptly answering all enquires received from overseas offices and partners for shipments transiting through Miami (MIA) and other gateways in the USA, dealing efficiently with all transit shipments as necessary; · Producing regular reports for carriers including attending weekly conference calls; · Keeping up to date on all procedures by reviewing the SharePoint database on a daily basis; · Other reasonable work-related requests as directed by the Line Manager. REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES: · Customer Service o Handling all enquiries in a polite and professional manner · Planning & Organisation o Demonstrable effective prioritisation of tasks; o Demonstrable sustained accuracy & precision in tasks; · IT skills o Good IT knowledge of Microsoft suite of programmes; o Ability to perform & analyse mathematical calculations; Team Working and Communication o Ability to work effectively as part of a team & individually/autonomously; Attention to Detail A highly analytical eye for detail with tenacity and proactivity; Demonstrable efficiency and organisation in all responsibilities; Flexibility/Resilience Ability to demonstrate flexibility when confronted by unforeseen work situations; Ability to work under pressure; Integrity and Commitment Ability to demonstrate a high level of integrity and work ethic; Self-motivation with high energy and ability to demonstrate enthusiasm in all tasks; Keen willingness for learning and self-development; OTHER INFORMATION: · Training will be provided in the use of company IT systems such as SharePoint (SP), Cargo Booking System (CBS), DYNAMICS, and other systems that may be utilised by any of the carriers represented. · Candidates must already have the legal right to live and work in the United States of America. AN EQUAL OPPORTUNITIES EMPLOYER: We aim to be an equal opportunities employer. We are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race or is disadvantaged by conditions or requirements which cannot be shown. To apply for this fantastic opportunity please contact ************************* with your CV and cover letter.

Located in Alpharetta, GA 6 month contract $21/hr Essential Duties and Responsibilities: • Provides first-line support for internal and external customers via phone, fax, and e-mail, including order fulfillment, product technical questions, supply chain related issues, clarifying information, researching and providing prompt and optimal solutions. • Serve as primary escalation point regarding Order Management issues to field Sales teams. • Accurately enter data into corresponding fields within various software programs (SAP/ERP and Salesforce.com). • Comply with standard work practices to ensure professional and consistent service in support of department phone/fax metrics. • Manage and utilize relevant software, databases, scripts and tools to provide acceptable service to customers • Address and drive resolution of customer issues including order fulfillment, supply chain related issues, information requests. • Provide back-up Account or Process Management based on individual desk requirement. • Provide support for the implementation of strategic projects and corporate driven initiatives, such as acquisitions, product launches, and system upgrades. • Prepares source data for computer entry by compiling and sorting information. • Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution. • Enters customer and account data by inputting alphabetic and numeric information on keyboard. • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data. • Purges files to eliminate duplication of data. • Establishes entry priorities. • Provide general data entry support across many teams on an ad-hoc basis Your qualifications Required: • Education: o The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job or experience obtain by other opportunities. Preferred: • Education: o Bachelor's degree or actively pursuing a degree • Applications: o Basic Microsoft Suite Competency (Outlook, Word, Power Point) o Previous SAP experience or other Order Management Systems a plus but not necessary o Salesforce.com knowledge a plus but not necessary

Our team is looking to hire experienced Call Center Representatives for our Buford, GA location! * Attracts potential customers by answering product and service questions; suggesting information about other products and services. *Using phone/email/chat to communicate. * Opens customer accounts by recording account information. * Maintains customer records by updating account information. * Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Maintains financial accounts by processing customer adjustments. * Recommends potential products or services to management by collecting customer information and analyzing customer needs. * Prepares product or service reports by collecting and analyzing customer information. * Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Customer Service, Phone Skills, Email Skills, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Resolving Conflict, Analyzing Information, Multi-tasking, etc. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Technical Customer Service Advisor IDR is seeking a Technical Customer Service Advisor to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! This is a contract to hire* position; fully onsite in Suwanee, GA. Position Overview for the Technical Customer Service Advisor: Receive inbound inquiries regarding products and services Coordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if needed Investigate and resolve a variety of technical and non-technical inquiries Utilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and status Required Skills for the Technical Customer Service Advisor: 1+ years of professional experience working in a Call Center or customer service 1+ years of professional experience, troubleshooting, tech support, or help desk Ability to handle customer request via phone calls, chat sessions and emails Successful background taking 60+ inbound calls per day Excellent communication skills and high level of professionalism High Technical Aptitude, troubleshooting experience What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 20+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 11 years in a row

The Customer Support Specialist / PLM (Fashion) is a customer-facing role providing technical support to the Company's PLM (Product Lifecycle Management) customers. Bachelor's Degree in relevant technology field, entrepreneurship, business, or apparel design/management; 5 years of progressive experience in the apparel industry business processes (or other sewn goods industry) especially with PLM/PDM/PIM or other enterprise software Previous experience in a role involving user support, business-user interaction Prior customer service / help desk experience is a plus Experience and knowledge of PLM solutions Strong analytical skills, problem solving ability, and project management experience Self-motivated Team Player with strong personal drive for achievement. Very strong customer service skills with ability to remain patient and professional while empathizing and managing customer and colleague sense of urgency. Ability to communicate verbally and in writing complex concepts with clarity through impeccable communication and documentation in English (Spanish and/or French a plus) Quick-learner with ability to learn on-the-job in a fast-paced environment Demonstrated and proven problem-solving skills Strong organizational skills and attention to detail Excellent computer skills and OS knowledge Project Management skills a plus

Deliver Excellence: Customer Service Representative Needed! Are you passionate about helping others and providing top-notch customer service? We are seeking a dedicated Customer Service Representative to join our team. In this role, you'll be the voice of our company, assisting customers and ensuring their satisfaction. Responsibilities Respond to customer inquiries via phone, email, or chat promptly Provide accurate information about products, services, and policies Resolve customer issues effectively and efficiently Document customer interactions and maintain detailed records Coordinate with internal teams to address customer needs Participate in team workshops and professional development programs Identify opportunities to enhance the customer experience Qualifications Excellent communication skills, both verbal and written Strong problem-solving abilities and attention to detail Proficiency with customer service software and basic computer skills Ability to work in a fast-paced environment and manage multiple tasks High school diploma or equivalent; additional education is a plus Previous experience in customer service is preferred Benefits Opportunities to work with clients across the US Career growth and advancement within a dynamic company Collaborative team culture focused on customer satisfaction Access to workshops and ongoing professional development Join us in delivering exceptional customer service. Apply today!

Join our innovative team at Pivotal Med Supply, a dynamic and fast-growing startup specializing in Durable Medical Equipment sales on a national scale. We're committed to delivering outstanding service and are looking for a Customer Service Representative who can contribute to our mission while growing their career. Job Description: As a Customer Service Representative, you will be an integral part of our team, providing exceptional service to our clients. You will be responsible for managing various data-related tasks, supporting our Customer Service Manager, and handling customer interactions with professionalism and empathy. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists! Responsibilities: Serve as a key point of contact for customers, handling inquiries via phone, email, and voicemail with promptness and courtesy. Manage and update customer information, including demographics and insurance details, ensuring accuracy and compliance. Collaborate effectively with third-parties, overseeing and maintaining current patient information. Ensure proper usage and understanding of relevant medical terminology. Utilize Excel and other software tools to manage operational trackers, contributing to team efficiency and progress monitoring. Learn and adapt to new software platforms quickly, including CRM systems, data analysis tools (e.g., Power BI), and in-house software (Microsoft Business Central). Assist in developing and refining customer service protocols and procedures. Qualifications: Education: High school diploma or equivalent required; further education or certification in a relevant field is a plus. Experience: Minimum 1 year in DME Customer Service; 3+ years in diverse customer service settings, including healthcare, preferred. Technical Skills: Proficiency in Excel, familiarity with medical terminology, and the ability to quickly master new software tools. Soft Skills: Exceptional communication (written and verbal), organizational, and interpersonal skills. Strong critical thinking and problem-solving abilities. Independence: Ability to work independently and as part of a team, demonstrating initiative and self-direction. Adaptability: Comfortable working in a fast-paced, non-traditional environment, with a willingness to embrace change and tackle new challenges. What We Offer: A competitive salary and benefits package. Opportunities for professional development and career growth. A collaborative and innovative work environment.

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain. Essential Duties/Responsibilities: Works with customers and regional managers, to provide product availability and to process orders to fulfillment. Helps to streamline the payment process with the customers, to ensure payments are up to date and provides payment status as needed. Establishes the relationship between customers, Rep Firms, and regional managers, in an effort to help maintain and grow the business for Delta Corporation. Requirements: Education/Qualification/Knowledge/Skills/Abilities/Experience: SAP, Excel, and excellent communication skill. Working with customer professionally Desirable Characteristics: Detailed oriented, team player

The position is a part of the Domestic Service Center who processes orders for a wide variety of Avanos customers. Their primary responsibilities include answering inbound calls resulting in Order Entry, Order Management and serving as the first tier of support for product and technical questions. Additionally, the Senior CSR assists with Order Fulfillment issues including order and shipping errors, brings an action to customers' needs by following established guidelines and standard work practices, and provides back-up support to inquires received via email. CSR report to a Service Center Supervisor who will provide direction and Key Performance Indicators to measure progress and success at the individual and team levels. The ideal candidate is Detail Oriented, Customer-Centric, and Focused. A Detail Oriented individual is effective with time management and organization skills. They ensure completeness and accuracy when customers' requests and concerns. A Customer-Centric individual addresses Avanos customers in a respectful, friendly, and tactful manner. They are adept at listening to customers' needs, giving clear and concise responses, and, when necessary, delivering negative information in an empathetic and solution focused way. A Focused individual will be able to independently prioritize their work, understand their key metrics, and execute their daily tasks efficiently. They will escalate issues and seek clarity whenever situations arise that are out of their scope or training level. Essential Duties and Responsibilities: • Provides first-line support for internal and external customers via phone, fax, and e-mail, including order fulfillment, product technical questions, supply chain related issues, clarifying information, researching and providing prompt and optimal solutions. • Serve as primary escalation point regarding Order Management issues to field Sales teams. • Accurately enter data into corresponding fields within various software programs (SAP/ERP and Salesforce.com). • Comply with standard work practices to ensure professional and consistent service in support of department phone/fax metrics. • Manage and utilize relevant software, databases, scripts and tools to provide acceptable service to customers • Address and drive resolution of customer issues including order fulfillment, supply chain related issues, information requests. • Provide back-up Account or Process Management based on individual desk requirement. • Provide support for the implementation of strategic projects and corporate driven initiatives, such as acquisitions, product launches, and system upgrades. • Prepares source data for computer entry by compiling and sorting information. • Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution. • Enters customer and account data by inputting alphabetic and numeric information on keyboard. • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data. • Purges files to eliminate duplication of data. • Establishes entry priorities. • Provide general data entry support across many teams on an ad-hoc basis Your qualifications Required: • Education: o The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job or experience obtain by other opportunities. • Job Experience: o 5+ Years of Relevant Work Experience o 3-5 Years of Experience in Call Centers Preferred: • Education: o Bachelor's degree or actively pursuing a degree • Applications: o Basic Microsoft Suite Competency (Outlook, Word, Power Point) o Previous SAP experience or other Order Management Systems a plus but not necessary o Salesforce.com knowledge a plus but not necessary Hours : 8:00am to 5:00pm Additional Job Details : Patient Contact - Non Spanish Speaking This resource will be speaking directly with the patients on getting the equipment shipped, trained on, etc. Laptop is provided.

State Farm Insurance agency is seeking a State Farm Customer Service Representative to be part of our successful team! No insurance experience is required! We offer competitive pay (hourly or salary) + bonuses with opportunities for promotion, and increased pay within the organization. Newly hired associate(s) will benefit from proven processes, training, and great teammates. This position does not require extra hours or weekends. Responsibilities Include: •Assist in answering phones •Provide prompt, accurate, and friendly customer service to our existing clients. •Assist with customer requests to add insurance to their household, and help customers identify gaps in coverage •Provide products to protect customers from risks of everyday life •Respond to underwriting requests •Disperse office reports •Assist in contacting customers to get signature documents returned •Scan and attach documents •Assist with general customer questions •Assist agency in helping customers as directed. Requirements: •Pass a state and federal background check that we conduct prior to hire. •Must be dependable. •Must be proficient with computer functions and have excellent communication skills. •Good work ethic. •Willingness to help fellow associates and customers •Willingness to obtain property and casualty license (paid by agency) This employment opportunity is with a State Farm Agent, not with State Farm Insurance Companies and requires the successful completion of licensing requirements to solicit and service State Farm products.

We are looking for a Client Service Associate to join our team located in Alpharetta, GA. This role is integral to our team, and the successful candidate will be responsible for providing high quality service to clients and ensuring client priorities are executed accurately. Skills & Experience Needed: 2-5 years in Financial Services, required Bachelor's degree in finance or related field, required Experience using Customer Relationship Management software, required Desire to be part of a team that is living with purpose, love to support others Care about serving people and the client experience is where you shine High character and integrity, trustworthy Alignment with organizations or groups whose mission is to serve others Clear and effective communication in person or over the phone Desire to know details and leave no stone unturned when gathering information Systematic in your approach; you weigh the pros and cons and prioritize as a strategy Task-driven and have the ability to get things done quickly Organized and detail-oriented; able to find and access information when needed Process-driven and can follow a system to complete projects on schedule Proficient with Microsoft Office Suite including Excel, Word, & PowerPoint Ability to use technology and outside resources to finish projects quickly Key Responsibilities: Perform operational or administrative functions for client related requests (i.e., check requests, wiring funds, address change, dividend information, etc.). Research client and security information through the back-office system. Complete and process paperwork for new and existing clients, such as (but not limited to) Investment Management Agreements, Annuity Applications, Life Insurance Applications, etc. in a timely, but thorough manner. Maintain existing client relationships through the processing of client requests, resolving client inquiries, and making sure key client information and documentation is up to date. Prepare and review all new account paperwork to ensure documents are complete and in good order. Follow all established audit and compliance procedures. Consistently document client service interactions into the CRM tool. Work with the advisory team to capture and document important actions and ensure they are completed in a timely manner Provide client and administrative support to multiple financial advisors including the establishment of new accounts, asset transfers, money movements, and other client directives. Act as a liaison between our custodians, and vendors, and the firm Salary: $60K-$80K BOE Benefits: Paid Time Off (PTO): 10 Days per calendar year Pay Increases: Increased pay and inflation adjustments annually is possible Holidays: Regular full-time employees are entitled to 10 paid holidays each year with extended time around Thanksgiving and Christmas Health Benefits: Health plan is available Retirement: 3% contribution to 401k Fringe Benefits: Lunch catered out each day at the office Hours: Monday-Friday, 9am-5pm (In office) Presented by Advisor Employee Services Thank you for your interest in the Client Service Associate role. Advisor Employee Services, a consulting firm located in Lenexa, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided ************************** We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!

Job Purpose: Performs administrative, clerical, and data entry duties to support sales operations. Responsibilities Individual must be able to perform the essential duties with or without reasonable accommodation. Contribute to the efficient and effective operation of their team or department in order to meet MRC Global objectives; Establish and maintain relevant files and process incoming and outgoing mail; Answer incoming calls from customers and internal contacts, take messages and follow-up as appropriate; Perform efficient and accurate data entry using MRC Global specific software: may include purchase orders, sales orders, expediting, sales quotes, buyouts and/or direct shipments with vendor verification; Confirm accuracy of purchases with vendors to include shipping, billing and customer support; Assist with on-going competitive analysis to include the preparation of reports or other materials; Assist with general office duties and related tasks, i.e., travel arrangements, expense reporting, copying, filing, office supply orders; Establish excellent rapport with management, corporate employees, branch employees, vendors, and customers using written correspondence, proper phone etiquette, and other effective interpersonal skills; Perform other duties or projects as assigned; Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately. Qualifications Any combination of requirements, which provide knowledge and abilities necessary to perform essential duties and responsibilities, will be considered. High school diploma or GED (General Education Degree); Two years' experience in working in a business office; Experience or the ability to learn purchasing systems, RAZOR and other MRC Global specific software; Ability to maintain strict confidentiality (specifically regarding department, contracts and original cost of material), to prioritize multiple tasks, and to work independently and as part of a team; Demonstrated Proficiency with and accuracy in using MS Office, including Word, Excel, PowerPoint, Access, and Outlook; Ability to work scheduled and unscheduled overtime. Additional Qualifications: Must have the ability to provide documentation verifying legal work status; Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries; Ability to understand and comply with MRC guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines. Working Conditions: For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions.

Position Type: Full-time Title: Customer Service Representative Job Category: Customer Service About Us: Hyundai L&C USA is a leading comprehensive Quartz and Solid Surfaces Manufacturer and Global Supplier of Premium Kitchen & Bath Countertop Materials. Job Summary: The Customer Service Representative ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. This position is the first point of customer contact for general inquiries like pricing, products, scheduling etc. Your Key Responsibilities will be: · Process customer quotes, orders and credit memos · Monitor service levels of orders and meet the service commitments to customers · Perform accounts receivable and payable functions as it relates to customer orders and payments · Perform timely posting of invoice transactions · Solve customer issues related to orders, quotes, quality, delivery, errors, etc. · Support the sales team to achieve and exceed sales targets highlighting in advance any issues that may arise from operational delays · Perform analysis in SAP B1 as requested by the Operations Manager, or the sales/promotion force · Other duties as assigned Qualifications/Certifications: · GED or HS Diploma · College, Business degree or Design Degree is preferred · Intermediate Microsoft Office skills · Prefer SAP B1 knowledge - 1 years experience preferred, not required What do you need to be successful in the role? · 2-3 years in admin or customer service role · Stone or Construction experience preferred · Excellent customer service · Ability to multitask and work in extremely fast paced environment This Company is an Equal Opportunity Employer.

Purpose: We are looking for a customer-oriented service advocate associate. As CA you will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The best CAs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer Advocates can put themselves in their customers' shoes and advocate for them when necessary. Minimum Eligibility Requirements: High School Diploma or Equivalent required Fluent in Spanish Open availability Experience in multi -tasking (using dual computer monitors, typing and talking) Successful candidates will have prior customer care, sales or technical experience in a service environment Excellent communications skills when speaking or writing to customers and employees Ability to listen actively and show empathy to customer's concerns Ability to prioritize work efforts and has strong attention to detail Essential Job Functions: Contribute to overall positive Customer Experience Clarify customer requirements multiple form of communication (phone/email/chat); probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Prepare complete and accurate work including appropriately notating cases/shipping as required Participate in activities designed to improve customer satisfaction and business performance Ability to de-escalate and solve complex problems Offer additional products and/or services Track, document and retrieve information in case management system Follow communication procedures, guidelines and policies Take the extra mile to engage customers Collaborate with management teams to stay updated on new products, services, and policies Ability to multi-task, prioritize, and manage time effectively Organized and detailed oriented Excellent verbal, written and interpersonal communication skills. Must be team oriented Problem-solving, collaboration, patience, tech-savviness A background in a customer service environment Working Conditions (travel & environment) Limited travel required including air and car travel. While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. PHYSICAL/SENSORY REQUIREMENTS Sedentary Work - Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Benefits & Rewards Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program A personal holiday and Volunteer Time Off program Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Marquee Insurance Group is a commercial insurance company specializing in transportation. We are committed to constantly improving our processes to make our client's experience better every day. We believe that providing a fun culture and the opportunity for growth creates an energetic and happy employee base, which in turn creates a positive experience for our clients. Our culture is unique and innovative, where we promote from within and believe in performance-based advancements. MIG has been recognized on the Pacesetters list as one of the fastest-growing private companies by the Atlanta Business Chronicle MIG has been recognized as a “Top Workplace” by the Atlanta Journal-Constitution As an Operations Specialist, you will be responsible for maintaining client relationships in the Operations department. This position will be responsible for communicating with clients, teammates, and insurance companies to provide superior customer service. You will answer client inquiries, research issues, and provide solutions in a timely and friendly manner. Responsibilities: Establish and maintain positive client relationships to ensure continued business. Provide prompt, accurate, and friendly client communication and service. Work directly with clients to handle complaints or issues, provide appropriate solutions and alternatives, and follow up to ensure resolution. Maintain knowledge of current processes and procedures to educate clients effectively on MIG services. Monitor incoming client inquires via phone and email. Open and maintain customer accounts by recording account information, advising on coverages, and providing quotes to new and potential clients. Track and report policy changes, process requests, and ensure accuracy and compliance while navigating through multiple systems. Collaborate and communicate with various departments effectively to achieve daily individual and team goals. Follow company protocol on appropriate steps in client resolution. Completes required training and licensing. Perform other related duties assigned. What we look for: Bachelor's degree in Business or related field Insurance knowledge preferred Exceptional customer service and problem solving skills Strong communication and organizational skills Possess an ambitious nature with attention to detail Team player with multi-tasking and prioritizing abilities Proficient in MS Office skills and related computer knowledge Our Benefits: MIG provides a competitive, comprehensive, performance-based compensation package for our full-time employees: Eligibility for Individual and Company bonus programs Medical, Dental, Vision, Life/ AD&D Insurance, Short-Term Disability Pet Insurance, Paid Family Leave, Employee Assistance Program Fully Paid Maternity Leave 401(k) with Company Matching 12 days of Paid Time Off, 4 Sick/Mental Health days, 7 Paid Holidays, 2 Flex Holidays Company Paid Fitness Membership Volunteer Days and Opportunities with Company-Partnered Charities Internal Inclusion programs Marquee Insurance Group is an Equal Opportunity Employer

Market Development Individual will dial outbound calls to various industries, small and large, public, private and government agencies to pre - qualify for potential business for Amtech, schedule appointments and help manage customer relationship for our sales team. Level 1- More than 50% of calls will be cold call to Manufacturing plants, identifying decision makers for our products and introducing the company. Level 2- Generate interest after introducing the company to have the opportunity to provide the customer a Quotation (Pricing & Delivery) Level 3-Follow up and assist close outstanding Quotation Manage/Establish Relationship with Potential/Current Customer for future Opportunities Follow up to get a written Customer Satisfaction (Reference letter/Testimonials) Identify the Influencer or Decision Makers to provide an introduction and answer potential prospect questions as needed (as mentioned above) Manage current/potential customer's information in our Data base (Customer Relationship Management program) Schedule qualified appointments for our sales team (Part of Generating Interest Section) Participates in weekly team building meetings, Training & Workshops sessions and Company meetings Work 20-40 hours a week between the hours of Monday to Friday 8am-5pm EST. - with flexibility to set your own schedule within these hours.

The Import Supervisor is responsible for overseeing the work of Entry Writers. The Supervisor ensures that shipments are custom cleared and transported to destinations according to customers' requirements Responsibilities Essential Duties and Responsibilities: Supervise the functions of Entry Writers: prioritizing work, determining schedules, assigning daily tasks, establishing or adjusting work procedures to meet changing demands, ensuring optimum efficiency of all Entry Writing activities Supervise and assist in daily import activities including auditing files for accurate documentation (customs, operation and accounting), ensuring timely and accurate payment of duty payment(s). Reports customer complaints and escalated shipping problems (i.e., delayed, missing, or damaged freight; strikes; embargoes, etc.) to management and participates in problem resolution planning. Executes plans directed by management in resolving complaints, timeliness of work completion, and re-prioritizing of work flow in critical situations. Provides up-to-date freight status and arranges special trucking for specific "hot" freight. Oversees billing processes, coordinates collections and resolves major billing problems; Reviews and updates customer profiles, reviews and updates rate structures, supports the sales department with customer information, rates etc. Supervisory Responsibilities Supervises Entry Writers. Carries out supervisory responsibilities according to the organization's management policies, procedures and any applicable laws. Responsibilities include determining staffing needs , hiring and training, planning and assigning daily work, providing on going feedback , conducting performance appraisals, addressing performance issues and resolving problems Qualifications Education and Experience: High School diploma or GED plus three to five years of relevant experience in Customs Brokerage business. 1+ year of previous supervisory experience is preferred. Essential Job Functions Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people. Must have strong organizational and time management skills. Ability to organize and manage multiple priorities. Must have knowledge of import operations The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. Benefits Yusen offers a generous Employee Benefits Package including: Medical, Dental, and Vision beginning the 1 st of the month following start date 401k with a company match Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation , and much more. Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources. About Yusen Logistics (Americas ) Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice. ************************ Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws. Los Angeles County Only : Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.