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What is a customer service representative supervisor and how to become one
Customer Service Representative Supervisor oversees a staff of customer service representatives who attend to customers' requests by phone, e-mail, or chat. He/She schedules and monitors the daily activities of customer service operations to ensure the set service volume and quality levels are achieved. He/She trains and coaches staff in standard policies, procedures, and best practices. Additionally, he/she identifies opportunities for operational improvements and implements solutions. Furthermore, he/she monitors and evaluates staff performance. Also, he/she may provide direct customer support for complex issues.
Primarily, you need a high school diploma or its equivalent for this job. However, some employers prefer a bachelor's degree. You must have at least two years of work experience in a similar job. You must possess multitasking, communication, people, customer service, time management, organization, and presentation skills. Also, you must be proficient in Microsoft Office. Your salary range is between $30,000 and $69,000, with an annual average of $45,838.
Avg. Salary $34,841
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.73%
Asian 6.14%
Black or African American 11.56%
Hispanic or Latino 20.98%
Unknown 5.38%
White 55.22%
Genderfemale 66.50%
male 33.50%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Customer service representative supervisor career paths
Key steps to become a customer service representative supervisor
Explore customer service representative supervisor education requirements
Start to develop specific customer service representative supervisor skills
Skills Percentages Sales Floor 7.36% Inbound Calls 6.83% Customer Satisfaction 6.26% Customer Complaints 5.87% Credit Card 4.53% Complete relevant customer service representative supervisor training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer service representative supervisors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service representative supervisor based on U.S. Bureau of Labor Statistics data and data from real customer service representative supervisor resumes.Research customer service representative supervisor duties and responsibilities
- Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
- Answer general questions about Medicare coverage.
- Provide beneficiary with Medicare enrollment /Eligibility, replacement cards and change of address.
- Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Prepare your customer service representative supervisor resume
When your background is strong enough, you can start writing your customer service representative supervisor resume.
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Build a professional customer service representative supervisor resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer service representative supervisor resume.
Apply for customer service representative supervisor jobs
Now it's time to start searching for a customer service representative supervisor job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer service representative supervisor job
Are you a customer service representative supervisor?
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Average customer service representative supervisor salary
The average customer service representative supervisor salary in the United States is $34,841 per year or $17 per hour. Customer service representative supervisor salaries range between $19,000 and $61,000 per year.
What am I worth?
How do customer service representative supervisors rate their job?
Customer service representative supervisor reviews
Sometimes I had to finish up job tasks that were assigned to others that were not completed.
Supporting and interacting with the customers
I don’t like escalations from the customers
Getting to know the people and the you work.with
Being required to answer a minimum number of calls a day. This pushes the idea that the caller is a number and as such, it is more difficult to personalize the call the the person calling in
Updated January 8, 2025
