Customer service representative jobs in Tennessee - 3,017 jobs

Title: Customer/Client Advocacy Specialist Department: Relationship Management Team Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM Join a Culture Like No Other! Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we're more than just a workplace - we're a community that thrives on innovation, support, and making a difference. We're looking for a Customer/Client Advocacy Specialist to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience. Why You'll Love Working Here: Comprehensive Benefits: Medical, Dental, and Vision Insurance. Secure Your Future: 401K with a generous company match. Time to Recharge: Generous PTO - start accruing from day one! Balanced Schedule: Enjoy great work-life harmony with a friendly Monday-Friday schedule. Celebrate & Connect: Participate in engaging company-wide events, team-building activities, and employee recognition programs. Onsite Perks: Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces. Growth & Coaching: Learn from industry professionals committed to your success. Diverse & Inclusive: We embrace what makes each team member unique! Your Role: Manage both existing and new client files collaboratively within the team Ensure timely submission of clients for release with accurate documentation Serve as the main point of contact for clients, facilitating clear communication and setting expectations Handle challenging client situations with strong de-escalation skills Negotiate effectively with clients and other contacts to achieve optimal outcomes Manage a live call queue and team email inbox with responsiveness and professionalism Maintain thorough, accurate client records in Salesforce Deliver exit packages promptly and with attention to detail Respond to emails, calls, and client feedback within 24 hours Maintain consistent professional communication via phone, email, and mail Key Skills and Proficiencies: Proven negotiation and conflict resolution skills Strong de-escalation and problem-solving abilities Results driven and outcome focused Excellent written and verbal communication skills Exceptional interpersonal skills and professionalism Ability to work independently and within a team Strong time management and multi-tasking abilities Flexibility and adaptability in a fast-paced environment High attention to detail and accuracy Ability to prioritize tasks and delegate when appropriate Proficiency with Salesforce, Excel, Google Sheets, and G Suite Prior customer service experience is required minimum of 2 yrs Ready to Make a Difference? This is more than just a job - it's your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth. Apply now and discover what makes Wesley Financial Group truly stand out. We can't wait to welcome you to the team! Please remember to check both your inbox and spam folders for all application and interview-related communications after you apply. Location: Franklin, TN (In-Office) Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM Compensation details: 50000 Yearly Salary PI40e80ef3e88c-37***********2

We are hiring for a unique, people-first Customer Service role-ideal for someone who thrives in a hands-on, people-facing environment. This is a hybrid position, with the flexibility to work from home when not visiting client sites. This is not a traditional office job. It combines customer service, relationship-building, and field visits, offering variety and purpose in each day. Key Responsibilities: Conduct regular job site visits to support and check in with new hires Deliver water or Gatorade while building rapport in the field Use a streamlined system-no resume screening or cold sourcing required Communicate effectively with a diverse workforce; bilingual (English/Spanish) skills are a plus Candidates from customer-facing roles (e.g., retail, Home Depot) often excel in this position No staffing experience or degree required-just a strong work ethic and a commitment to service This is an excellent opportunity for someone who is dependable, outgoing, and passionate about meaningful, people-centered work.

Customer Service Representative - Trucking Pay: $19-21/hour (Contract) Schedule: Tuesday-Saturday, 3:00 AM - 11:00 AM/12:00 PM Support daily trucking operations by maintaining accurate load and dispatch information, communicating with drivers and customers, and ensuring timely scheduling and paperwork. Key Responsibilities: Enter and update orders in the dispatch system (ERD, LFD, rail cut-off, appointments) Communicate with customers and drivers via phone/email Schedule and confirm pickups and deliveries Track containers, chassis, and yard inventory; prepare reports for Fleet Managers Ensure all driver/load paperwork is complete and scanned Support Fleet Managers and relay capacity needs Qualifications & Environment: Comfortable in a fast-paced trucking environment with direct communication Outgoing, detail-oriented, and able to multitask Background check and drug screen required

Customer Service Representative Nashville, Tennessee 37243 - Hybrid Key Responsibilities Assist in coordinating and communicating schedules to internal/external Clients. Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney. Timely management of casework, including proper documentation and case resolution. Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately. Work efficiently / effectively in multiple databases to extract information. Attend workgroup meetings and participate in discussions. Assist leadership team, as necessary. Requirements and Skills Must have a bachelor's or associate degree. Customer service or call center experience a plus. Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.). Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision. Excellent verbal and written communications skills. Keen attention to detail and adherence to deadlines. Strong time management, note-taking, email organization, and distribution skills. Critical thinking and problem-solving skills.

The Customer Service Specialist will facilitate the order intake process, handle customer issues and inquiries, and organized enough to do so under accelerated time-tables when necessary. This position is part of a small but efficient team that is vital to the successful relationships between the company and its customers. ESSENTIAL JOB FUNCTIONS Analyze sales orders to determine and approve which orders should be released to the shipping department. Coordinate with the Shipping Department to control freight costs and determine the optimal loads to send out for order delivery. Audit and authorize orders ensuring compliance with requirements and accuracy of order information in the QAD operating system. Advise cross functional teams (Supply Chain, Sales, Distribution) of client demands and needs and plan product roll out during new product deployment. Coordinate with the Quality team and complete adjustments and credits for any damaged goods, mislabeled products, and/or returns from customers. Analyze system reports and data to determine the best course of action for the customer. Provide order confirmation data and continuous shipping updates on pending deliveries to the appropriate customer contact through well-organized communication methods. Assist the Sales staff through effective communication of customer related inquiries, issues, and concerns daily. Provide insights to management on daily dialogue and information obtained through customer contact. Communicate with customers regarding orders, credits, reports, and various customer needs Hastily escalate unresolvable issues to internal management and respond to Customer needs in a timely manner. Coordinate with compliance specialist, request & review USMCA forms/international documents as needed for freight clearance for international customers. Inputting data into spreadsheets or databases as required. REQUIREMENTS Bachelor's degree in finance, Business Administration or equivalent experience required 2+ years' experience in customer analytics, inventory management, customer service, or technical experience using EDI feeds required. KEY COMPETENCIES Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, and PowerPoint Hands-on approach to problem solving and analysis. Excellent organizational and analytical Skills Ability to analyze system reports and data to determine the best course of action

Job Information State of Tennessee Job InformationOpening Date/Time01/14/2026 12:00AM Central TimeClosing Date/Time01/20/2026 11:59PM Central TimeSalary (Monthly)$3,229.00Salary (Annually)$38,748.00Job TypeFull-TimeCity, State LocationNashville, TNDepartmentRevenue LOCATION OF (3) POSITION(S) TO BE FILLED: DEPARTMENT OF REVENUE, VEHICLE SERVICES DIVISION, DAVIDSON COUNTY For more information, visit the link below: This position is designed as 70% Remote Qualifications Education and Experience: Graduation from an accredited college or university with a bachelor's degree and one year of experience in one or a combination of the following: management, administrative support, customer service, or call center experience. Substitution of Experience for Education: Qualifying experience in tax preparation, tax law interpretation, tax auditing, tax enforcement, motor vehicle title and registration law, accounting, auditing, related fiscal services work, or customer service-related clerical work may substitute for the required education on a year-to year basis, to a maximum of four years. OR Experience equivalent to work in a customer service position in either the public or private sector including the Department of Revenue's operational divisions (Processing, Collections Services, Taxpayer Services and Vehicle Services). OR Experience equivalent to one year as a Customer Experience Specialist Associate** with the State of Tennessee. Necessary Special Qualifications: None. Examination Method: Education and Experience, 100%, for Preferred Service positions. Overview Under general supervision, is responsible for taxpayer assistance work of average difficulty and performs related work as required. This is the working-level class in the Revenue Customer Experience Specialist Series. An employee in this class may provide direct taxpayer assistance and information regarding complex tax issues such as the application of multiple tax laws and regulations to an individual business or corporation, including quality control of information placed on the Tennessee Revenue Registration and Reporting System (TR3). An employee in this class may also provide direct assistance and information regarding complex vehicle title and registration issues to motor vehicle registrants, businesses, and local and federal government officials including quality control of information in Tennessee's Vehicle Title and Registration System (VTRS). This class differs from the Revenue Customer Experience Specialist Associate* in that the latter is responsible for learning to complete complex tax registrations, exemption qualifications, returns, motor vehicle title and registration activities and account financials. This class differs from a Revenue Customer Experience Specialist Advanced in that the latter is responsible for the most complex tax registrations, exemption qualifications, returns, motor vehicle title and registration activities and account financials and may serve as a lead or trainer to other employees in this series. ** An applicant appointed to this career path class will be eligible for a salary increase and reclassified to the Revenue Customer Experience Specialist Advanced class after the successful completion of a one-year training period. Inadequate or marginal performance during the training period will result in automatic demotion or termination. Responsibilities May assist taxpayers in procurement of tax licenses, bonds, and permits related to the various tax types and resalable items. May inform businesses of bond amount required, determine if taxpayer meets bond requirements, and ensures accounts have adequate bond coverage. Composes and communicate simply stated interpretations of tax laws, title and registration laws, rules, and regulations or to clarify tax issues. May calculate estimated taxes a business is expected to owe. May explain taxpayers of tax liens, delinquent taxes, and other factors prohibiting their tax clearance. May perform financial adjustments to taxpayer accounts as required. May notify taxpayers of factors prohibiting the issuance of a title, license or registration, and a license plate or decal. May provide accurate and consistent information to taxpayers regarding standard tax and motor vehicle title and registration issues. Determines the filing requirements for multiple tax types. May review and process applications to be added to the TR3 or VTRS system. May provide technical assistance for system access and other issues. Competencies (KSA's) Skilled in critical thinking, problem solving, and time management. Competent in customer focus, active listening, and demonstrating patience. Competent in timely decision making, conflict management, and dealing with paradox. Ability to understand, communicate, and express written and verbal information. Ability to use general office equipment. TN Driver Standards State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications: A valid driver's license For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations. Please include your Driver's License Information under the Licenses and Certifications section of your application. **Agencies may allow an exception based on other factors.

This position is responsible for those requirements under TCA 37-1-105 along with managing the court dockets for the Juvenile Court Judges to ensure the judicial process is well managed and efficient. Minimum Experience: Two (2) years of experience in criminal justice, law enforcement, or counseling case management experience preferred. Minimum Education: Bachelor' degree from an accredited college or university in Criminal justice, Sociology, Psychology, Social Work, or related area. Certifications, Licenses: Must have dependable transportation. A pre-employment criminal background check is required. GENERAL POSITION DUTIES AND RESPONSIBILITIES: The following duties are normal for this position. However, they are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned. Responsible for making judgments and critical independent decisions on juveniles and families during counseling sessions. Responsible for doing intakes, informal adjustments, juvenile warning citations, and cross-training to facilitate as the chair for Foster Care Review Boards. Completes CANS assessments for a juvenile when required. Facilitates Foster Care Review Board when required. Attends Court and makes recommendations to the judges. Advises judges, law enforcement, attorneys, and families as to what resources are available in the community for juveniles and their parents or guardians. Administers Drug testing. Takes on-call duty which is 24/7 one week every 8-10 weeks. Inputs required data on the Quest data computer system for court orders and judicial notes. Attends and provides information for community and County committees. Other duties as assigned. FISCAL RESPONSIBILITIES This position has no fiscal responsibilities. COUNTY ORGANIZATION DUTIES AND RESPONSIBILITIES: Represents the Department and County to other County staff and members of the public. Provides quality customer service to individuals needing directions or assistance. Demonstrates the organization's Core Values and adherence to the Ethics policy. SUPERVISORY RELATIONSHIPS: Works under close supervision but as the incumbent becomes more skilled in procedures and practice, supervision is more general. This position has no supervisory responsibilities but is expected to demonstrate leadership. JOB QUALIFICATIONS - KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: State and County Laws and Regulations regarding juvenile offender processes and procedures. Court procedures and legal requirements for supervising the offenders. Legal requirements including privacy, resident rights, confidentiality, and non-discrimination. The County and Department's operating requirements, policies, procedures, and practices; and local, State, and Federal regulations related to department programs and operations. Administrative policies and procedures of the County. Current office practices and procedures. Computer software consistent for this position. Skill in: Analyzing complex administrative information and issues, defining problems and evaluating alternatives, and recommending methods, procedures, and techniques for resolution of issues. Organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority. Applying judgment and discretion in resolving problems and interpreting policies and regulations. Ability to: Perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision. Establish and maintain accurate records of assigned activities and operations. Interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations. Perform mathematical calculations required of this position. Communicate clearly and concisely, both orally and in writing. Relate to clients in stressful or crisis situations. Think quickly, maintain self-control, and adapt to stressful situations. Analyze facts and to exercise sound judgment in arriving at conclusions. Maintain professionalism at all times. Establish and maintain effective working relationships with those contacted in the course of work. Maintain confidentiality and discretion regarding business-related files, reports, and conversations, within State and Federal statutes. Ability to work the allocated hours of the position and respond after hours as needed. WORK ENVIRONMENT: Work is performed in an office setting as well as clients' and service providers' homes, detention, treatment and residential facilities, schools, courts and work sites; and is mostly sedentary with periods of mobility and light physical activity. The noise level in the work environment is usually moderate. Level of responsibility subjects the incumbent to moderate stress due to interruptions. PHYSICAL AND MENTAL REQUIREMENTS/ACTIVITIES: This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching, or crawling and reaching with hands and arms. Specific vision abilities required by this job include close, distance and peripheral vision; depth perception; and the ability to adjust focus. Will spend a large amount of time viewing a computer screen. Vocal communication and normal hearing are required for expressing or exchanging ideas by means of the spoken word. Acceptable verbal and conversation skills to effectively communicate with others via the phone, at meetings and to greet and assist visitors. Work requires preparing and analyzing written or computer data and observing general surroundings and activities. Use and normal maintenance of office machines, (copier, computer, printer, etc.). Frequent use of phone handset and repetitive use of hand & fingers to operate office equipment, use computer keyboard & computer mouse and to perform other office tasks. Frequent travel may involve exposure to inclement weather conditions, unsanitary conditions in homes, communicable illnesses and diseases and unsafe environments. May require dealing with persons who are hostile, aggressive, abusive or violent, posing threatening conditions. Ability to recognize occupational hazards in work activities and take safety precautions. Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities.

The ideal candidate should possess a cordial and friendly interactive style with excellent communications skills, accuracy and attention to detail, a positive outgoing attitude along with a professional appearance. Travel to branches located in Gibson County will be required. Responsibilities Receives, pays out cash, handles negotiable items, loan payments, deposits, withdrawals and transfers Open, close and balance teller station Record sales of monetary instruments Maintains neat and well stocked teller area Maintains thorough knowledge of bank products and services along with features and benefits of those offerings Cross sells bank products and services Assists with proper scanning of bank documents and proof work Exercise judgement when applying holds and making check cashing decisions Maintains positive, friendly and professional attitude Complies with bank policies, procedures and Federal regulations Lift coin bags up to 50 lbs. Other duties as assigned Job Requirements and Qualifications High School Diploma or equivalent required Excellent customer service skills required Good general math and cash handling skills Ability to communicate effectively through both written and oral formats Strong organizational and prioritization skills Demonstrate a commitment to accuracy and quality while meeting deadlines Security Bank and Trust Company offers competitive compensation and full benefits including medical, dental, vision, health savings accounts, life insurance, short term disability, long term disability, and 401(k). Applicants must be currently authorized to work in the United States. We are unable to provide visa sponsorship at this time. Security Bank and Trust Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law. Employment with Security Bank and Trust Company is on an at-will basis, meaning that either the employee or the company may terminate the relationship at any time, with or without cause or notice, subject to applicable law.

Under general supervision, uses specialized knowledge and skills obtained through experience and/or formal training to assist branch offices and Financial Advisors (FA) with their client needs by researching and resolving escalated issues associated with client accounts. Resolves and recommends solutions to moderately complex problems that arise with the FA's, their clients, branch administration, and/or other departments including AML, Supervision, and Risk Management. *Essential Duties and Responsibilities* * Acts as a liaison between home office departments and the branch offices to research and resolve escalated issues regarding clients' accounts communicated via phone, correspondence, email and online inquiries; follows the issue all the way through resolution and final communications. * Through analyzation, uses discretion and experience to autonomously resolve issues to ensure client satisfaction and adherence to company policies and procedures. * Follows up, either verbally or in writing, to ensure client satisfaction. * Responds to incoming inquiries related to qualifications, instructions or paperwork requirements for various programs. * Addresses inquiries pertaining to operational policies and procedures and relay policies that govern the procedures handled at the retail level. * Communicates and coordinates with Registrations, Sales Management and Compliance departments to monitor, identify and resolve issues requiring branch and FA escalation. * Acts as liaison for the branches by explaining the many different systems used and directing the FA to the appropriate systems needed. * Executes trades in the absence of the FA. * Assists branches and the Asset Management Services team to ensure independent branches meet requirements for specific advisory account types. * Serves as main point of contact for certain firm initiatives, changes, or unexpected events. Examples include changes to account fees, trade fees, statement and reports * Acts as the liaison for the Attorney of the Day process. * Maintains records of incoming calls, resolutions to the calls, and any contact to follow-up with branch personnel. * Responds to FA questions and concerns about the statements and confirms. Must understand and be able to interpret all products and information on various types of statements. * On a case-by-case basis, evaluates and determines approval for fee-waivers submitted by a branch. * Works with branches and advisors on the cost of doing business (trade related costs). * Acts as the main point of contact when BCP events arise for the independent branches. * Performs other duties and responsibilities as assigned. *Additional Skills & Qualifications* -Must have SIE License -Series 7, 6, 63 preferred but not required -Bachelors degree preferred but not required *Job Type & Location* This is a Contract to Hire position based out of Memphis, TN. *Pay and Benefits*The pay range for this position is $33.65 - $33.65/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a hybrid position in Memphis,TN. *Application Deadline*This position is anticipated to close on Jan 28, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. In this important roleyou may be required to work varying shifts that include mandatory overtime, weekends, and holidays. As a Customer Service Technician your responsibilities will include: Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment Performing maintenance and repair on outside plant facilities Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables Observing all safety rules and regulations Assisting other technical personnel in the performance of their duties when requested Actively supporting sales and marketing related activities Directing customer facing work and sales referrals Qualifications WHAT IT TAKES TO CATCH OUR EYE: High School diploma or equivalent experience Ability to distinguish colors on facilities Ability to handle 28 footextension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.) Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full) Basic computer skills including MS Office applications Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes) Ability to work aloft (e.g. ladder) Ability to work outside in all weather conditions and at various hours of the day/night A valid driver's license and satisfactory driving record Positive and professional appearance and demeanor when communicating the company's products and services to our customers Accountability/dependability (on time and on load when scheduled and serve on call as needed) Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures) Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills) Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions Active Learning (curious seeker of added information and actively works to improve skills and knowledge) BONUS POINTS FOR: Prior experience as a customer facing telecom operations technician Basic electricity training/certification or documented equivalent work experience ADSL installation/repair experience (self/full installs) A+/Net + Certified Required Soft Skills This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a)requiredto join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free tochoosewhetherto join the union, but if you do join the union you would beobligatedto pay union dues #LI-GF1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belongingare at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice

Inspire health. Serve with compassion. Be the difference. Provides accurate and timely submission of claims for Prisma Health to various payer sources based on timely filing guidelines. Ensures specialty accounts are followed up on in a timely manner with increased focus on aged and high dollar accounts. Follows up and pursues identified payer variances after comparing expected to actual reimbursement received. Responsible for working with other departments when issues arise such as missing payments, payer delays, and technical denials. Ensures payment amount(s) from insurance carriers are correct and posted to accounts. Reviews accounts after payment posting to determine if balance needs moved to secondary payer or patient liability. Knowledge of payers and provides support to other team members as needed. Demonstrates exceptional relationships with external payers and internal departments in accordance with Prisma Health Standards of Behavior and Compliance. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. Works and processes the billing functions, including resolving the discharged not final billed/stop bill errors that prevented the account from billing, the resolution of claim edits in order to submit to claims clearinghouse for electronic submission. Processes the daily paper claims submissions for primary and secondary claims. Follows up on specialty accounts receivable (AR) accounts assigned to determine if the claim has been accepted and processed for payment or denied. Reviews claim rejections and re-bills accounts when appropriate. Effectively and timely identifies the root cause of non-payment denials and works with the insurance company, the patient and Prisma Health departments to find resolution to claim denials, making all necessary claim and account corrections to ensure the full reimbursement of services rendered. Escalates accounts both at the payer and/or internally when appropriate, as well as involving the patient appropriately in accordance with the Prisma Health escalation guidelines in order to keep AR aging at acceptable levels for payer issues. Identifies system issues through trending and repetitive actions that require workflow review or changes to resolve compliant billing. Utilizes proper tools to communicate with Prisma Health department teams on specific errors for corrections related to their area of responsibility. Contacts insurance payers, patients or guarantors at established intervals to follow-up on status of delinquent accounts, determines the reason of delay and expedites payment. Meets daily performance productivity and quality goals.Identifies areas for improvements. Monitors quality levels, finds root cause of quality problems and owns/acts on quality problems. Contributes to department goals. Effectively utilizes time and resources, assisting co-workers as time allows. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - High School diploma or equivalent OR post-high school diploma/highest degree earned Experience - Three (3) years in hospital claims and billing follow-up In Lieu Of Bachelor's degree and 2 years of hospital billing, follow-up/denials. Required Certifications, Registrations, Licenses CRCA preferred CRCR preferred Knowledge, Skills and Abilities Understanding of the hospital and physician claim forms Knowledge of payer guidelines. Maintains professional growth and development through seminars, workshops, in-service meetings, current literature and professional affiliations to keep abreast of latest trends in field of expertise. Understands, promotes and adheres to all matters of compliance with laws and regulations. Understands the Standards of Behaviors. Communication skills preferred Attention to details preferred. Work Shift Day (United States of America) Location Blount Memorial Hospital Facility 7001 Corporate Department 70019012 Patient Account Services Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

General Shale, Inc., the nation's leading brick and masonry materials manufacturer, is seeking an Inside Sales Representative for our Memphis, TN location. The successful candidate must acquire an in-depth knowledge of General Shale products and interact professionally with customers in a fast-paced sales environment. Responsibilities will include: Inside sales Invoicing Answering the phone Data entry in SAP computer system Cash sales Liaising with outside sales team Job Requirements: 2-5 years customer service experience; inside sales experience Must be a self-starter who possesses excellent PC skills; knowledge of SAP a plus Strong communication skills, including both written and verbal communications Associate or Bachelor's degree in Business, Marketing or related curriculum preferred We offer competitive compensation as well as a comprehensive benefits package. ********************

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Responsibilities Provide basic counseling on available products and services to meet member needs Assist members with opening and maintaining deposit accounts, loans, and other financial products Research and resolve basic account discrepancies and service requests Identify opportunities to cross-service products and enhance member relationships through education Understand and comply with all relevant federal and institutional regulations related to financial products and services Support team members by sharing knowledge and best practices as experience grows Ensure cash and other negotiable instruments are handled properly and securely Process routine transactions, including deposits, withdrawals, loan payments, and check cashing Perform other duties as assigned Qualifications Experience in building effective relationships through rapport, trust, diplomacy, and tact Effective research, analytical, and problem-solving skills Experience working independently and in a team environment Experience maintaining composure in a high-production and changing environment Experience navigating multiple systems efficiently and adapt to evolving technologies Effective skill exercising sound judgment and make informed decisions Ability to embrace and support change initiatives in a dynamic and continuously evolving environment Effective verbal and written communication skills to engage with members and colleagues Working knowledge of deposit and loan products, services, and operational procedures Experience in customer service, preferably in banking or a financial institution Desired Qualifications Working knowledge of deposit and loan products, services, and operational procedures Experience in customer service, preferably in banking or a financial institution Hours: Available Monday - Saturday, hours based on business needs. Location: 5600 Navy Road, Millington, Tennessee 38053 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. *Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at . About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

We are seeking a dedicated and customer-focused individual to join our team as a Bilingual Phone Support Representative at Journeys. In this role, you will handle inbound customer calls, assisting with order placements, tracking, updates, cancellations, and providing comprehensive information about our products and website. Your commitment to delivering exceptional service will play a crucial role in enhancing our customers' experiences. Key Responsibilities: Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up-to-date. Data Management: Utilize various computer software and applications to navigate customer accounts, document case notes, process orders, and handle payment information efficiently. Brand Representation: Serve as an ambassador for the Journeys brand, personalizing each interaction to foster customer loyalty and retention. Performance Standards: Consistently meet attendance requirements and key performance indicators (KPIs) to maintain high service quality. Information Security: Uphold the safety, security, and privacy of all customer information in compliance with company policies. Additional Support: Perform other tasks as needed to support business operations. Qualifications: High school diploma or GED. 1-2 years of customer service or retail experience preferred. Strong verbal, written, and interpersonal communication skills. Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations. Proficiency in learning and using new software applications. Excellent problem-solving and conflict resolution skills. Strong attention to detail and ability to multitask effectively. Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding. Fluent in English and Spanish with strong typing skills (must meet minimum words-per-minute requirement). Benefits: Employee Discount: Enjoy a 40% discount on Journeys merchandise, in store and online. Weekly Pay: Receive weekly compensation for your work. Comprehensive Paid Training: Receive in-depth training over two seeks to equip you with the tools and knowledge needed for success in this role. Career Growth: Unlock opportunities to advance your career within Journeys, with pathways to grow in customer service, leadership, and beyond. Health and Wellness: Access medical, dental, and vision insurance options, along with mental health support through an Employee Assistance Program. Retirement Savings: Participate in Genesco's 401(k) plan with company matching contributions. Education Support: Benefit from tuition assistance, student loan contributions, and discounts on educational programs. Financial Protection: Take advantage of life insurance, critical illness, and hospital indemnity plans. If you are passionate about delivering outstanding customer service and eager to represent the Journeys brand, we encourage you to apply for this position. Apply

Join Waste Connections as a Customer Service & Inside Sales Representative! Why Choose Waste Connections? Waste Connections is a leading provider of waste management and recycling services across the U.S. and Canada. We pride ourselves on being a different kind of company with a unique culture-one that empowers employees to grow, make an impact, and build rewarding careers. If you're passionate about customer service, sales, and making a difference in your community, this hybrid role is for you! About the Role: Customer Service & Inside Sales Representative In this dynamic position, you'll combine exceptional customer support with inside sales responsibilities to help customers find the right solutions while ensuring top-notch service. Key Responsibilities: Handle inbound customer calls and assist with new service requests, cancellations, and account updates. Proactively engage customers to upsell and cross-sell services, driving revenue growth. Process payments, research billing inquiries, and maintain accurate account information. Collaborate with internal teams to resolve service issues and provide cost-effective, environmentally responsible solutions. Build strong relationships with customers to ensure satisfaction and loyalty. What We're Looking For: 2+ years of high-volume customer service experience (sales experience a plus!). Strong communication skills-both verbal and written. Proficiency in Microsoft Word, Excel, and Outlook. Goal-oriented mindset with the ability to meet and exceed sales targets. What You'll Get From Us: Competitive Pay: Starting at $20.00/hr + potential sales incentives. Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, Short/Long-Term Disability. Retirement Savings: 401(K) with company match. Employee Perks: Mental health programs, emergency travel assistance, prepaid legal plan, scholarship opportunities, employee stock purchase plan, and more! Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

Are you feeling micromanaged, underappreciated, or stuck in a job with capped income and no future? Do you know you're capable of more - but your current environment isn't giving you the opportunity to prove it? Riverview Decks is looking for motivated, detail-driven individuals who want to be part of a high-performing team with real earning potential, a family-friendly culture, and leadership that actually invests in your growth. If you're tired of: Being treated like a number Managers who hover instead of supporting Companies that limit your income Environments with no energy, no vision, and no room to advance …and you're ready for: A winning team with high standards A role where your performance matters and gets rewarded Leadership that empowers instead of micromanages A workplace built on respect, integrity, and family values A compensation model with substantial earning potential A culture where people show up excited to work …then you might be exactly who we're looking for. The Role: Client Appointment Specialist You'll be the first point of contact for homeowners, helping them schedule consultations, confirm project details, and guide them into our system with clarity and professionalism. You'll work inside a supportive, fast-paced environment that rewards accuracy, hustle, and a positive attitude. No sales experience required - just the desire to win and grow. Why Riverview Decks? A leadership team that actually cares A positive, family-centered culture Competitive base pay + bonus structure A clear path to grow your income A stable industry with year-round work A team that values you personally and professionally If you're done settling for mediocre and ready to join a team that's going somewhere, we want to talk to you. Lead Intake & Client Communication Answer inbound calls, texts, and web inquiries with speed, professionalism, and accuracy. Respond to all new leads within 5 minutes (speed-to-lead standard). Use Riverview's intake script to gather homeowner details, property information, and project goals. Confirm homeowner email, address, phone number, and availability. Communicate clearly with homeowners about next steps and what to expect. Lead Scoring & Qualification Score every lead using Riverview's 5-Factor Lead Scoring System. Classify leads into the correct tier (Information Gathering → Ready Yesterday). Confirm whether all decision makers will be present at the appointment using Riverview's non-confrontational script. Verify homeownership (no renters). Request photos or supporting details when needed. Appointment Scheduling & Calendar Management Book appointments using Riverview's same-day/next-day priority system. Ensure appointments fall within established time windows and calendar rules. Confirm appointments with homeowners by call and text. Assign the correct Deck Consultant based on lead score and territory. Verify address accuracy and driving logistics between appointments. Prevent double-bookings and routing conflicts. AI Lead Review & Validation Review all appointments scheduled by the AI Booking Agent. Correct or update any inaccurate information supplied by AI. Validate the homeowner's info, score the lead (if missing), and confirm the consultant assignment. Contact the homeowner to confirm appointment details. Pipeline & CRM Management Keep CRM clean, organized, and fully up-to-date at all times. Enter call notes, homeowner details, decision-maker info, and lead scores. Maintain zero unresolved tasks by the end of the shift. Merge duplicates, fix missing data, update statuses, and tag leads accurately. Prepare next-day consultant routes and finalize logistics. Productive Downtime Tasks (Instead of browsing phones or the internet) Re-engage cold leads from the last 30-90 days. Follow up with no-shows and reschedule appointments. Request missing photos. Audit AI-booked leads and identify errors. Track lead source patterns and appointment quality. Update scripts and FAQs. Review and improve client communication templates. Verify reminders, emails, and decision-makers for next-day appointments. Consultant Support Provide consultants with clear, accurate appointment details. Send appointment reminders to homeowners. Prepare notes, routing, and project context for each appointment. Alert consultants to special instructions or concerns. Prevent wasted trips by ensuring clean, accurate appointment data. Shift Discipline & Break Compliance Adhere to structured shift format: 7:00 AM - 8:00 PM. Follow scheduled break times: four 15-minute breaks + one 30-minute lunch. Stay at the workstation during work periods. Maintain professional demeanor and focused workflow. No personal cell phone usage, no streaming, no unrelated browsing. Team Collaboration & Reporting Report directly to the Sales Manager. Communicate daily updates, issues, and performance results. Participate in weekly coaching and KPI review sessions. Provide input to improve scripts, tools, and client experience processes. Performance Metrics (KPIs) Your performance will be measured on: Speed-to-lead response time Booking-to-set rate (must maintain ≥85%) Appointment show rate Lead scoring accuracy Routing & address accuracy CRM cleanliness Confirmation success rate Weekly accuracy and show-rate bonuses Overall professionalism and reliability Required Qualifications These are the non-negotiables. Outstanding verbal communication skills Able to speak clearly, confidently, and professionally on the phone with homeowners. Fast and accurate typing/data entry Must be able to update CRM fields quickly and without errors while speaking with clients. Organized and detail-oriented This role requires precise scheduling, address checks, routing logic, and CRM record accuracy. Comfortable with structured, disciplined workflows Must remain at the workstation and follow the rotational shift, break schedule, and productivity protocols. Ability to follow scripts while still sounding natural Must maintain Riverview's tone, convey confidence, and avoid robotic delivery. Strong problem-solving skills Able to think through routing conflicts, miscommunication issues, and homeowner objections. High reliability and punctuality This position supports consultants and revenue flow - consistency is EVERYTHING. Comfortable with accountability and KPIs Role includes daily/weekly performance metrics (BTSR, show rate, accuracy, speed-to-lead). Basic competency with Google Maps and online tools Must verify addresses, routing, and appointment viability quickly. Ability to sit focused for long periods This is a desk-based, communication-heavy role. Professional, friendly, and solution-focused demeanor Must reflect the Riverview brand and set the tone for the client experience. Preferred Qualifications Not required, but a huge plus. Experience in appointment setting, scheduling, or customer service (Call center, dispatch, medical scheduling, contractor services, hospitality front desk, etc.) Experience with CRMs (LeadConnector, GoHighLevel, Salesforce, HubSpot, JobTread, etc.) Prior experience in home services or trades Not needed, but it helps them understand deck projects, timelines, and homeowner concerns. Experience working in a high-performance environment (Sales floor, dealership, service coordinator, real estate office, etc.) Ability to handle objections gracefully Comfortable asking key questions without being confrontational. Comfort working with AI tools and automation Able to review and correct AI-booked appointments and recognize errors. Personal Characteristics That Thrive in This Role This helps filter out the wrong personalities and attract the best. Self-motivated, not someone who needs babysitting Enjoys structure and clear expectations Can stay focused without distraction Handles pressure while staying kind and professional Enjoys helping people and creating clarity for them Wants a stable long-term position Prefers consistent, predictable, process-driven work Likes being part of a winning team Feels proud of the accuracy and clean data Cultural Fit Requirements These are special to Riverview Decks (your brand matters). Must value family-friendly culture Must respect team members and homeowners Must want to be part of a high-performance environment Must be willing to grow professionally Must bring positive energy to the team Must align with Riverview's standards of craftsmanship, integrity, and communication

About Us: Liberty Tire Recycling is a high-growth company and the premier provider of tire recycling services in North America with operations throughout the United States and Canada. Liberty Tire annually transforms more than 210 million tires into raw materials for smart, sustainable products that improve our environment and people's lives. The Company is private equity owned, has approximately 60 sites in the US and Canada, and nearly 4,000 employees. With innovative tools, technologies and processes, Liberty Tire is a revolutionary American conservation enterprise - from coast to coast, and from whole tire to end products. The company's commitment to finding new and better ways to RECLAIM, RECYCLE and REUSE bridges the sustainability goals of scrap tire generators nationwide with those of local scrap rubber consumers. Key Responsibilities Conduct customer visits and potential customer visits within East Tennessee, and North Georgia. Build and maintain strong relationships with current customers while pursuing new business opportunities Create customized proposals to secure and increase business volume Stay updated on Tire Recycling industry practices and relevant government regulations Attend industry events to enhance knowledge and expand professional connections Develop and execute tailored sales plans, utilizing effective strategies and sales tools Qualifications Strong ability to cultivate and manage customer relationships Effective at handling objections and resolving issues independently Experience in delivering formal presentations Excellent verbal and written communication abilities Proficient with sales tools and web-based applications Familiarity with the area and surrounding regions Education and Experience Minimum of 5 years in B2B sales and account management, with a proven track record Experience in trash/recycling is a plus but not mandatory Bachelor's degree or equivalent work experience preferred Willingness to travel up to 50% of the time EEO Statement: Liberty Tire Recycling is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Center Operator to join our team in Nashville, Tennessee (US-TN), United States (US). Duties to include but not limited to the following: * Conducts call intakes for all NCC phone lines and operator call analyses functions as directed by the SOP and call center leadership. * Stands ready to answer incoming calls in a timely manner from 287(g) LEA partners, other client partners as identified, and other stakeholders. * Quickly establishes rapports with callers, asks probing questions to identify concerns, and applied knowledge of immigration enforcement/detention to assist caller with information to make an informed enfocercement decision. * Responsible for making database and manual queries related to individuals persons in immigration proceedings received. * Log relevant call information into a web-based case management. * Work cases to be referred to an ERO Officer/Agent, ERO field offices or client headquarters offices for follow-up review and action. * Accesses third-party telephonic interpreter service provided by client, when appropriate. * Provides back-up to the HQ Entry level data analyst to process entry level data entry and analysis for any intake mailboxes when needed. * Must have intermediate skills in Microsoft Excel and Word. * Must perform at the minimum call intake performance levels established by the COR. * Have multi-year experience working with ServiceNow as an end-to-end CMS. Basic Qualifications: * High School diploma or GED certification and two years of related experience; or an associate degree with three years of related experience; or five years of related experience if no degree. * Minimum 5 years of experience in responding to requests for information, conducting searches in government databases, and searching automated systems for data and developing concise summaries with decision points under tight deadlines. * Ability to obtain a Public Trust. Preferred Qualifications: * Excellent reading comprehension, writing and communication skills. * Ability to work independently and to manage and prioritize multiple work assignments. * Law enforcement experience or experience in interpreting and applying immigration law is preferred. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only ****************, @nttdatafed.com ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************* NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Are you ready to work for a more active world? At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives. The Contact Center Overflow Operator is responsible for answering overflow calls from various customer facing groups and taking messages, forwarding calls, and assisting customers. Front desk reception duties. Other duties to be assigned as necessary depending on various department needs. This position serves as an overflow call center for all calls from patients, facilities, insurance companies, field employees etc. Participates in overall operation of the overflow contact center and utilizes various internal systems. Investigates and analyzes the needs of the caller and answers or routes their inquiries to the correct department via email, call transfer IM etc. What you'll be doing * Support the day-to-day operations of various customer facing departments by fielding overflow calls and attending to front desk reception. * Utilize analytical, statistical skills and interpretive abilities to analyze data and make recommendations for improvements or changes as necessary as related to KPIs. * Participate in day-to-day operations/projects as necessary with a professional demeanor and excellent communication and interpersonal skills to effectively interact with internal/external customers and other team members. * React to change productively and train other Contact Center Overflow Operators effectively. * De-escalate conflict during difficult moments (service outages, customer escalations, etc.) * Hold oneself and others accountable to conduct business in a manner compliant with Bioventus' Code of Compliance and Ethics, policies and procedures and internal controls applicable to their role. * Other duties as assigned. What you'll bring to the table * High School Diploma or equivalent * Preferred contact center or customer service experience. * Outstanding communication and customer service skills * Knowledge of Microsoft Office applications * Preferred experience with Five9, and/or SAP systems Are you the top talent we are looking for? Apply now! Hit the "Apply" button to send us your resume and cover letter. Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation. All individuals, regardless of personal characteristics, are encouraged to apply.