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Route Service Representative (4-Day Workweek)
Cintas Corporation 4.4
Customer service representative job in Santa Clarita, CA
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$34k-38k yearly est. 5d ago
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Medical Claims & Customer Service
Career Strategies 4.0
Customer service representative job in Los Angeles, CA
This role is customer-facing and is considered a key customerservicerepresentative for the Health Organization. The Claims Specialist/Analyst will process health insurance claims and answers calls from the customer (participant members, providers, physicians, hospitals etc.) Adhere to eligibility, claims and call policies and procedures while making sound claim/call decisions. Foster strong relationships through the resolution of customer incoming call requests. Serve our customers by determining requirements, answering inquiries, resolving problems, and fulfilling requests.
Come join a prestigious and reputable health plan company! This is a career opportunity to grow your career.
Company Benefits:
Salary range offered $56,000-$63,000 to start
Medical, Dental & Vision Health Insurance is paid 100% by Employer (you can add up to 5 dependents for health coverage, and it costs $50 a month total for dependents coverage).
401K with 2% Employer Match
Employer Pension! - Vested after 5 years
PTO- 2 weeks - 5 weeks of time off depending on your years with the company
Holiday Pay -2 Floating Holidays & you get your Work Anniversary off every year
Sick Pay - 12 days a year
Career advancement opportunities & the ability to work for a very reputable and longstanding organization.
Equal Opportunity Employer
$56k-63k yearly 1d ago
Customer Success Associate
Social Native 3.6
Customer service representative job in Los Angeles, CA
Described as the “Uber of Content,” Social Native is a marketplace technology company providing brands the ability to scale high-quality content creation and optimize their cross-channel digital marketing strategies. By connecting brands & agencies with a diverse network of creators, we provide data-driven insights, streamline content production, and improve performance across social and e-commerce channels. Brands like Unilever, Adidas, L'Oréal, Crocs, and Nestlé trust Social Native to enhance their paid and organic social strategies through user-generated content (UGC), branded content, and content editing solutions, ensuring they have the right creative assets to drive engagement and conversions.
We are seeking a Customer Success Associate to strengthen client relationships and ensure success in their creator marketing and content strategies. This role is ideal for someone with a strong background in digital marketing, influencer partnerships, and branded content, who can provide strategic guidance and manage client objectives effectively.
Key Responsibilities:
Client Strategy & Success
Serve as main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape.
Ensure that campaign objectives, content strategies, and creator partnerships align with client KPI's and overall marketing goals.
Lead Monthly & Quarterly Business Reviews and strategic discussions to assess performance, provide insights, and guide long-term planning.
Account & Revenue Management
Maintain and grow client relationships by driving retention, renewals, and expansion opportunities.
Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI.
Identify opportunities to optimize and scale client programs through tailored solutions and best practices.
Cross-Functional Collaboration
Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs.
Partner with creators to ensure content meets brand expectations and delivers measurable impact.
Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements.
Qualifications:
1+ years of experience in account management, customer success or customerservice, working directly with clients.
Strong understanding of the digital marketing landscape & direct experience within the social media/influencer marketing space.
Experience managing both the strategic and revenue aspects of client relationships, ensuring alignment with business objectives.
Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations.
Analytical mindset, with the ability to interpret data and provide actionable insights.
Ability to work in a fast-paced, high-growth environment that requires adaptability and proactive problem-solving.
Social Native Perks:
One of the best perks about Social Native is working with amazing talented people! Come see what it's like to work at a fast-paced, venture-backed tech company. We are looking for smart, driven, fun people that are eager to take ownership of exciting projects and be a part of building something great.
Attractive health, dental and vision insurance coverage
Competitive compensation structure
401(k) retirement plan
Unlimited vacation policy
$37k-56k yearly est. 3d ago
Customer Service Representative
The Phoenix Group 4.8
Customer service representative job in Los Angeles, CA
We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs.
Responsibilities
Create a welcoming and polished experience for employees, clients, and guests.
Deliver responsive, high-touch customerservice in person, by phone, and through digital channels.
Collaborate with teammates to share responsibilities and maintain seamless operations.
Partner with other departments to direct inquiries and resolve issues efficiently.
Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination.
Safeguard sensitive and confidential information with the highest level of discretion.
Qualifications
At least 3+ years of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
A customer-first mindset, with the ability to handle requests thoughtfully and professionally.
Initiative and sound judgment to manage situations independently when needed.
$33k-43k yearly est. 3d ago
Customer Service Representative
Kelly 4.1
Customer service representative job in Pasadena, CA
IHSS CustomerService Specialist
Pay Rate: $27.00 per hour
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Contract: 6-month contract
We are seeking a compassionate and dependable IHSS CustomerService Specialist
support high-needs In-Home Supportive Services (IHSS) recipients in Pasadena, CA. This Role focuses on assisting seniors and individuals with disabilities often in urgent or emergency situations by coordinating backup caregiving support and helping clients navigate public assistance programs.
Key Responsibilities
Respond to inbound calls from IHSS recipients experiencing urgent care needs, including same-day caregiver call-outs.
Coordinate and dispatch backup homecare providers to ensure continuity of care.
Assist clients in understanding and navigating IHSS, Medi-Cal, and other county or state assistance programs.
Connect callers with appropriate community resources and social services.
Provide calm, empathetic, and solutions-focused support in high-stress or emergency situations.
Maintain accurate case documentation and protect confidential client information.
Qualifications
Call center experience preferred
Experience with IHSS, personal assistance services, homecare, or social services Required
Bachelor's degree required in Social Work or a related field (Psychology, Sociology, Counseling, or similar) REQUIRED
Strong interpersonal, organizational, and problem-solving skills
Ability to work effectively in a fast-paced, in-office environment
Apply today and help drive the mission. Send your resume to ************************* Or call Daisy at ************
$27 hourly 2d ago
Call Center Associate
Pacer Group 4.5
Customer service representative job in West Hollywood, CA
Job Title : Call Center Associate - Food & Nutrition Services
Duration: 13 weeks
Schedule Shift: Between 6:00 AM - 8:00 PM
5x8s-Hour, 40 hours/week
Pay Rate: $23/hour
Description:
Cedars-Sinai Medical Center is seeking Call Center Associates to support the Clinical Nutrition Department. This is a 100% onsite, non-clinical role supporting patient food and nutrition services in a fast-paced acute care environment.
EDUCATION/EXPERIENCE/TRAINING
Required:
High School Diploma or GED
Previous call center experience
Food service or food delivery experience
Proficiency with technology (computer, tablet, smartphone)
Ability to work onsite and flexible rotating schedules
DUTIES AND RESPONSIBILITIES
Review, modify, and process patient menus in accordance with physician and dietitian orders
Obtain and validate patient menu selections at the bedside or via phone
Ensure compliance with therapeutic diets and departmental guidelines
Explain menu modifications and dietary restrictions to patients
Act as a liaison between patients, food service staff, dietitians, and diet technicians
Perform clerical and data entry tasks related to diet orders, preferences, and intolerances
Orient patients to the menu system and food services
Collect patient feedback, resolve concerns, and escalate issues when appropriate
Support menu development by sharing patient feedback and acceptance data
$23 hourly 1d ago
Customer Service Representative
Partners In Diversity, Inc. 3.3
Customer service representative job in Torrance, CA
NEXT CLASS STARTING IN February 2026
We are seeking highly skilled Call Center CustomerServiceRepresentatives to join our client's team located in the Torrance area. This position is responsible for delivering excellent customer care and creating sustainable value for customers via phone, email, chat, and correspondence. The "CSR's" will handle service and information requests, billing, cost savings advice, and explain company policies and procedures along with terms and conditions.
Essential Job Functions:
• Providing efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs.
• Maintains sincere interest in providing stellar customer care
• Understands customer needs, determines the appropriate course of action to meet those needs and completes and initiates the transaction
• Exercises independent thinking in meeting customer expectations
• Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image
Must Possess the Ability to:
• Process information quickly and accurately
• Work under time constraints
• Understand and apply new concepts
• Analyze Information and evaluate results
• Effectively deal with complex customers
• Create positive customer relationships by defusing angry and upset customers
• Demonstrate commitment to learning quickly and effectively applying knowledge
• Attention to detail and follow-up
Minimum Requirements:
• High School Diploma or equivalent
• Minimum 1 year of call center experience
• Minimum 1 year of customerservice experience
• Knowledge of computer (PC) and internet applications
• Excellent Telephone etiquette
• Excellent communication skills written, verbal, and interpersonal
• Proficiency in keyboarding/data entry (At least 35wpm) - Typing Test given
• Excellent oral and written skills: Grammar and terminology
• Time management skills
• Ability to pass a background check and drug screen upon offer of employment
Required Qualifications:
• 6 months- 1 year of Call Center Experience
Shift Times:
1. Mon - Fri: 8:00 am - 6:00 pm (MUST have flexibility to work during these hours)
2. Must attend ALL training assigned days (First 30 days)
$32k-41k yearly est. 2d ago
Loan Servicing Associate
Royal Business Bank 4.1
Customer service representative job in Los Angeles, CA
Performs loan servicing functions; complies with all Bank lending policy and procedures, and regulations which apply within the scope of the position, including Bank Secrecy Act.
Perform loan servicing from new loan barding, process and monitor loan payment transactions, payoff demand requests, loan payoffs, insurance tracking and rate changes;
Coordinate daily activities and functions of loan servicing to ensure proper interpretation and implementation of all regulatory requirements and bank policies;
Assist customers and staff with loan-related inquiries;
Perform loan account maintenance;
Ensure compliance with all applicable government, investors, and bank regulations;
Perform other duties as assigned
QUALIFICATIONS
EDUCATION: AA degree or equivalent
EXPERIENCE: No experience required. Experience in mortgage servicing/lending is a plus
SKILLS/ABILITES
Strong interpersonal and customerservice skills
Positive attitude
PC proficiency in Microsoft Office
Detail-oriented and follow-through skills.
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
WHY WORK FOR US?
Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago, and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to:
Medical insurance
Vision insurance
Dental insurance
401(k)
Disability insurance
Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Customer service representative job in Los Angeles, CA
Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!
Job Description Summary
Strategic CustomerRepresentativeThe primary function of the Strategic CustomerRepresentative is to increase market share within a select group of customers and high-profile job sites. This will be accomplished by increasing product awareness, efficiency of the corporate account office. Evaluate new potential customers to the program. As well as manage the corporate accounts office. This position will also serve a mentor/liaison role in the overall go to market sales strategy for the assigned area, coordinating efforts between the PCM, DM, RSD, and RVP. If you are seeking an entrepreneurial, empowering workplace that allows you to:* Develop a career track* Leverage your current skills while developing new skills* Work with an incredible team of people Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Strategic CustomerRepresentative. Education or experience that prepares you for success: Min 4 years previous sales management experience. Customerservice experience required. Knowledge/Skills/Abilities you may rely on: Knowledge of different phases of construction, equipment applications, features, benefits, operation and specifications required. Computer literate, including Windows, Adobe Acrobat, and the Microsoft Office suite of products Safety is key to our culture: The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. We value an inclusive and diverse workplace: Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class. Do you have any of these titles on your resume? Related experience may include: District Sales Manager, National Sales Manager, Regional Sales Manager, Sales and Marketing Vice President, Sales Director, Sales Manager, Sales Representative, Sales Supervisor, Sales Vice President, Store ManagerBase Pay Range: $67,273.00 - 92,500.10
Total compensation package includes base pay, company vehicle, and robust commission plan.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit careers/ for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):
12-25 vacation days depending on years of service
5 sick days
6 holidays
2 half day holidays
2 floating holidays
1 inclusion day
1 volunteer day
Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.
$67.3k-92.5k yearly 2d ago
Inside Sales Representative
Fenceworks 4.1
Customer service representative job in Santa Paula, CA
Fenceworks is California's Premier Fence Builder with 16+ locations and business units. We employ quality installation teams, sales force and management, which allow us to offer service and quality second to none in the fence industry. At Fenceworks, we pride ourselves on being professional and utilizing the highest quality fence products. We have exemplified a “take care of the customer” philosophy that has made us the top fence contractor in California
Fenceworks is currently seeking an inside sales representative with at least three years of sales experience. The sales rep is responsible for identifying and developing home builders and General Contractor relationships and expanding our presence in the market. While not required, our ideal candidate will have fencing or construction sales experience and estimating knowledge and/or experience.
Responsibilities
· Foster relationships with current home builders and General Contractor customers and new prospects.
· Generate prospects through Bid websites (e.g., Building Connected, Bid Mail).
· Obtain all required bid documents; including but not limited to site plans, fence specifications, and field measurements.
· Provide pricing based on specification and review with Sales Manager.
· Present proposal and follow up on bid within a timely manner to address or answer questions or comments.
· Maintain communication with superintendents and purchasing throughout job.
· Participate in sales meetings, training, trade shows, or other off-site functions as required
Qualifications:
· At least 2 years of Sales experience
· Ideal familiarity and experience in construction-related roles or the fencing industry.
· Must be able to prospect effectively and close sales
· Basic Microsoft Office skills
· Experience with CRM is a plus
· Familiarity with Building Connected and Bid Mail is a plus
· Excellent interpersonal and communication skills
· Pass a pre-employment physical and drug screen
· Pass E-Verify
Compensation: Total compensation is already composed of base pay + commission structure.
Job Type: Full-time
Benefits:
401(k)
Cell phone reimbursement
Dental insurance
Employee assistance program
Health insurance
Life insurance
Mileage reimbursement
Paid time off
Travel reimbursement
Vision insurance
$48k-89k yearly est. 1d ago
Customer Service And Claims Agent
Teksystems 4.4
Customer service representative job in Torrance, CA
Automotive Representatives, are responsible for assisting customers and dealers with inquires, account status and problem resolution. Good telephone skills, customer orientation, interpersonal skills, communication and planning and organizing are key in this position. Must be flexible and a team player as agents work together to assist customers.
Daily Tasks:
* Answer customer questions and resolve problems with balance quality and efficiency.
* Process correspondence and contract cancelation in an accurate timely manner.
* Claims Services Agents are responsible for assisting dealers and customers with Vehicle Service Contract (VSC) repair and maintenance claims.
* Will handle minimum of 35+ phone calls per day
* Ability to multitask and document data in a timely manner
* Agent answers high volume of incoming calls and can efficiently respond to questions about coverage, exclusions, policy and procedures.
* Agent is responsible for managing complex claims of a high dollar amount.
* Must be flexible and a team player.
* Perform miscellaneous office tasks: team assignments rotate monthly.
Required Skills:
* Experience with customerservice, problem resolution and experience in financial institution preferred.
* Ability to multitask using different computer systems as needed.
* Attention to detail and open to coaching
* Position does require understanding of vehicle operations and warranty claims.
* Agent would be responsible for working with dealers and in some cases independent inspection company to determine vehicle service contract coverage.
* Ability to gather and analyze data to make complex decisions involving vehicle repairs.
* Listen and communicate in a clear and respectful manner and attention to detail and open to coaching
*Skills*
CustomerService, Automotive, technical skills, Computer Savvy
*Additional Skills & Qualifications*
Position does require understanding of vehicle operations and warranty claims.
-Agent would be responsible for working with dealers and in some cases independent inspection company to determine vehicle service contract coverage.
-Ability to gather and analyze data to make complex decisions involving vehicle repairs.
-Listen and communicate in a clear and respectful manner and attention to detail and open to coaching
*Experience Level*
Intermediate Level
*Job Type & Location*This is a Contract position based out of Torrance, CA.
*Pay and Benefits*The pay range for this position is $26.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Torrance,CA.
*Application Deadline*This position is anticipated to close on Jan 23, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$26-26 hourly 1d ago
Patient Service Rep - Internal Medicine (Playa Vista)
Cedars-Sinai 4.8
Customer service representative job in Los Angeles, CA
The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customerservice to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.
Job Duties and Responsibilities:
+ Provides outstanding customerservice through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
+ Greets patients and assist with resolving patient issues or raising patients issues.
+ Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
+ Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
+ Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
+ Process and track referrals and authorizations for various insurance types.
+ Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
+ Monitors and assess their own workflow to find opportunities for improvement.
+ Explains policies, procedures, or services to patients using administrative knowledge
+ Participates in daily huddles and staff meetings.
+ Promotes and practice infection prevention standards and all department policies and procedures.
**Qualifications**
Education:
High school diploma or GED preferred.
Experience:
Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.
**About Us**
Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.
**About the Team**
With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai's medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.
**Req ID** : 12992
**Working Title** : Patient Service Rep - Internal Medicine (Playa Vista)
**Department** : IM - Playa Vista
**Business Entity** : Cedars-Sinai Medical Care Foundation
**Job Category** : Administrative
**Job Specialty** : Admissions/Registration
**Overtime Status** : NONEXEMPT
**Primary Shift** : Day
**Shift Duration** : 8 hour
**Base Pay** : $24 - $33
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.
$24-33 hourly 7d ago
Life Science Service Specialist
Shimadzu Scientific Instruments 4.2
Customer service representative job in Los Angeles, CA
DescriptionLife Science Service Specialist Location: Los Angeles, CA Salary: $109,000 to $111,000 per year Who are we?
Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?
What can Shimadzu offer YOU?
Our Culture - A work environment that values diversity, inclusion & belonging
Competitive Compensation - Day 1 Benefits & Competitive Salary
Retirement Benefits - Matching 401K & Profit-Sharing Program
Professional Growth - Clear pathways for Career, Leadership and Personal Development
Health Benefits - Flexible Spending/Health Savings Accounts
Work-Life Balance - Generous & Front-Loaded Paid Time Off Plan
Education - Tuition Assistance Program for both graduate and undergraduate levels
Insurance Perks - Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
Work Flexibility - Business casual Dress Attire & casual (jeans) Friday!
Employee Engagement - Employee Resource Groups to network, build a sense of community and enhance one's career and personal development
Shimadzu Scientific Instruments is seeking an Life Science Service Specialist to support the installation, maintenance, and repair of our specialized biotech instruments, including MALDI systems, PPSQ, LABNIRS, and related platforms. This is a hands-on, customer-facing role that plays a critical part in helping researchers and scientists perform mission-critical work in labs across the region.
JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
Install, troubleshoot, and maintain biotech instrumentation across customer sites
Provide technical training to end users and junior field service engineers
Accurately document system builds, service visits, and part usage
Develop preventive maintenance procedures and contribute technical feedback
Manage and maintain regional parts inventory
Provide timely phone/email-based technical support as needed
Travel by air and car to perform on-site service; overnight travel required
Ensure safety compliance and proper use of PPE per company and client protocols
EDUCATION AND QUALIFICATIONS:
Associate degree in Electrical Engineering or related tech field required
Bachelor's degree in Life Sciences preferred
3+ years of field or in-house instrumentation service experience required
Mechanical, electrical, and customer-facing troubleshooting skills essential
Proficiency in technical documentation and remote support protocols
Must be self-driven and comfortable working independently or with cross-functional teams
At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment.
Compensation & Benefits:
This full-time, non-exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days). After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.
The starting salary range for this role is $109,000 to $111,000 annually, paid semi-monthly. As a non-exempt position, you will be eligible for overtime and double time pay, as outlined in our employee handbook. Additional variable compensation may include a discretionary year-end bonus based on overall company performance.
This position includes a company car with a fuel card (with a $55 per pay deduction for personal use), company laptop, and a company-paid cell phone, which remains company property but can be used for personal purposes.
For more details on benefits, please visit **************************
Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.
EEO Statement:
Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here.
Qualifications
BehaviorsFunctional Expert - Considered a thought leader on a subject
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Innovative - Consistently introduces new ideas and demonstrates original thinking
Team Player - Works well as a member of a group
Thought Provoking - Capable of making others think deeply on a subject
EducationBachelors of Chemistry (preferred)
Associates of Electrical Engineering (required)
Skills
Instrument Repair (required)
Instrument- MALDI (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$109k-111k yearly 1d ago
Customer Service Supervisor
Leadstack Inc.
Customer service representative job in Pasadena, CA
Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures.
Education Requirement:
A. High School Diploma or Equivalent
Day-to-Day Responsibilities/Workload:
Position Summary:
We are seeking a dedicated and experienced Supervisor to lead a team of claims advisors with providing in-person support to customers impacted by wildfires. This role is critical in ensuring compassionate, efficient, and accurate service delivery during a high-volume claims intake period.
Key Responsibilities:
• Supervise daily operations of in-person claims advisor teams at the designated support center.
• Ensure claims advisors provide empathetic, accurate, and timely assistance to wildfire-affected customers.
• Monitor team performance, customer interactions, and adherence to claims intake protocols.
• Provide coaching, real-time support, and conflict resolution for front-line staff.
• Escalate complex or sensitive customer issues to appropriate internal teams.
• Collaborate with program leadership to ensure service levels meet KPIs.
• Maintain accurate documentation of team activities, customer feedback, and operational metrics.
• Ensure compliance with safety, privacy, and utility-specific policies.
Required Skills/Attributes:
Required Qualifications:
• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• Minimum 2 years of supervisory experience in customerservice, preferably in-person or field-based.
• Strong leadership and coaching skills, especially in high-stress or crisis environments.
• Excellent interpersonal and communication skills.
• Experience working with vulnerable populations or in emergency response settings.
• Proficiency in basic digital tools (e.g., CRM systems, document handling platforms).
• Experience in utility services, insurance claims, or healthcare.
Desired Skills/Attributes:
• Bilingual (Spanish or other languages) a plus.
• Familiarity with trauma-informed customerservice practices.
$36k-51k yearly est. 18h ago
Patient Service Representative
Premier Infusion and Healthcare Services, Inc. 4.0
Customer service representative job in Torrance, CA
Come Join the Premier Infusion & Healthcare Services Family! At Premier we offer employees stability and opportunities for advancement. Our commitment to our core values of Compassion, Integrity, Respect and Excellence in People applies to our employees, our customers, and the communities we serve. This is a rewarding place to work!
Premier Infusion & Healthcare Services is a preferred post-acute care partner for hospitals, physicians and families in Southern CA. Our rapidly growing home health and infusion services deliver high-quality, cost-effective care that empowers patients to manage their health at home. Customers choose Premier Infusion & Healthcare Services because we are united by a single, shared purpose: We are committed to bettering the quality of life for our patients. This is not only our stated mission but is what truly drives us each and every day. We believe that our greatest competitive advantage, our greatest asset are our employees, our Premier Family in and out of the office sets Premier apart.
PREMIER BENEFITS - For FULL TIME Employees:
● Competitive Pay
● 401K Matching Plan - Up to 4%
● Quarterly Bonus Opportunities
● Medical, Dental & Vision Insurance
● Paid Vacation Time Off
● Paid Holidays
● Referral Incentives
● Employee Assistance Programs
● Employee Discounts
● Fun Company Events
Description of Responsibilities
Intake Department Assistant responsibility is to provide support to the Intake Department through the referral coordination process.
Reporting Relationship
Intake Supervisor
Scope of Supervision
None
Responsibilities include the following:
1. Responsible for transcribing all applicable information from the Intake Referral Form and patient information received from the referral source into the computer system correctly.
2. Handles all faxes incoming to Intake Department and distributes appropriately.
3. Calls referral sources to acknowledge receipt of faxes as applicable.
4. Logs all new referrals according to the current process.
5. Re-verification of insurance and demographics on restart patients as requested.
6. Manages the Intake Department Referral Board which gives visibility of the daily productivity as needed.
7. Enters patients info in CPR+
8. Processes simple referrals as requested such as Picc care orders, Hydrations, Inhalation Solutions, Injectable and basic referrals coming from Home Health.
9. Creates invoices and charges credit cards as applicable.
10. Makes outbound calls to follow up on a patient discharge, follow up on any missing information needed to process a referral such as an H&P, H&W, and address or obtain orders from a hospital or MDs office.
11. Back-up and follows-up on insurance authorizations when necessary.
12. Participate in surveys conducted by authorized inspection agencies.
13. Participate in the pharmacy's Performance Improvement program as requested by the Performance Improvement Coordinator.
14. Participate in pharmacy committees when requested.
15. Participate in in-service education programs provided by the pharmacy.
16. Report any misconduct, suspicious or unethical activities to the Compliance Officer.
17. Perform other duties as assigned by supervisor.
Minimum Qualifications:
Must possess excellent oral and written communication skills, with the ability to express technical issues in “layman” terms. Fluency in a second language is a plus.
Must be friendly professional and cooperative with a good aptitude for customerservice and problem solving.
Education and/or Experience:
1. Must have a High School diploma or Graduation Equivalent Diploma (G.E.D.) or Higher.
2. Prior experience in a pharmacy or home health company is of benefit.
3. Prior experience in a consumer related business is also of benefit.
Equal Employment Opportunity (EEO)
It is the policy of Premier Infusion & Healthcare Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Premier Infusion & Healthcare Services will provide reasonable accommodations for qualified individuals with disabilities.
$32k-38k yearly est. 3d ago
Financial Services Officer I (or II)-Burbank
Logix Federal Credit Union
Customer service representative job in Burbank, CA
ID 2025-1424 Category Sales Type Full-Time Remote No
The Financial Services Officer I (or II) is responsible for working with new and existing members to identify their financial needs and assist them in selecting, from the Credit Union's offering of both depository and loan products, the financial products and services that best meet the identified needs.
The Burbank team is hiring Financial Services Officers. We are offering a Sign-On Bonus of $1,500.00 for Financial Services Officers. If you are sales-oriented, have experience in the financial services industry, and love helping people thrive, apply online today to learn more about these exciting opportunities!
Highlights
$44,990.40 + Incentives (Unlimited Cap On Incentives)
Day One Employee Benefits
Auto Discounts
Mortgage Discounts
Tuition Reimbursement
401K Company Match
Responsibilities
Develops member relationships by providing high-quality sales and service to each individual member and works with new and existing members to identify their financial needs and assists them in the selection of the appropriate financial products and services.
Supports the achievement of the retail branch office sales goals through the personal selling of all offered financial products including; savings and other depository products; consumer loans (share secured loans, VISA cards, new & used auto loans); consumer loan insurance products (debt protection, credit life & disability, mechanical breakdown insurance, and GAP insurance) and Real Estate Mortgage Loans.
Assists members in the selection of, completion and submission of a real estate mortgage loans (purchase and refinances).
Uses credit scoring, sound lending practices, regulatory requirements and sound judgment to make lending decisions for the benefit of the membership; explains reasons for denials and explores options for members when loans are denied such as Credit Counseling rationale methods to improve FICO score.
Provides advice and assistance to members on budget counseling, consolidations, pay methods and other areas relating to member's financial needs.
Participates in marketing campaigns and member awareness seminars. Works with outside sources to generate additional business.
Ensures compliance with all applicable laws, regulations, and Credit Union policies and procedures as the relate to assigned products, including, but not limited to, Truth In Savings and Fair Credit Lending Practices and may assist with branch audits.
Executes the day-to-day elements of the Credit Union's Member Experience per established standards. This includes but is not limited to meeting new members at the Concierge station, offering them coffee or water, building rapport, assessing their financial needs though the Credit Union's Needs Assessment process. Fulfilling the members' initial need and setting an appointment for a follow up meeting to discuss their other financial needs.
Escorting the member all the way to the door and thanking them for their business and reaffirm their decision to do business with LFCU.
Directly responds to member's inquiries either in person, via telephone, mail or an internal referral.
Works with Branch Management in a team atmosphere for the promotion and growth of loan totals, provide information and feedback on branch goals to staff and generate referrals through coaching and encouragement of branch staff.
Processes member transactions efficiently, accurately, and in a timely manner including the opening of new accounts, consumer loan applications, loan fundings and completing all required related documentation. Responsible for quality and accuracy of all work performed.
Assists Sales Manager to develop and promote LFCU services to their existing Select Employee Groups (SEGs) for sign up events, benefit fairs and others.
Participates in all assigned staff development programs in support of the Credit Union's commitment to continuous improvement in sales and service, quality, and teamwork and may be required to participate in the training and development of other staff members.
May perform routine office and clerical duties such as: requisitioning supplies; maintaining accurate, current files; and other duties as may be assigned.
May maintain a cash drawer in accordance with assigned cash limits and policy and procedures. Balances own daily work and may assist with the daily branch balancing procedures and approval of transactions for tellers when the transaction is over the teller limit. Accurately completes all related documents (e.g., bank deposit forms, cash shipment forms, monthly cash counts, branch audit certifications, etc.).
Accurately completes all related documents (e.g., bank deposit forms, cash shipment forms, monthly cash counts, branch audit certifications, etc.).
Must be an actively registered Mortgage Loan Originator with the NMLS and display their unique identifying number on their LFCU business card and in their LFCU e-mail stationary and on other lending documents as required.
Must be willing to travel to other local branches on an as needed basis and therefore must have a valid driver's license and own reliable mode of transportation.
Must be willing to be assigned to another local branch as needed and that eligibility for a transfer after assignment is subject to Senior Management approval.
Must consistently report to work on time, as scheduled.
Qualifications
Education
Bachelor's Degree (4 years) with business related emphasis a plus.
Experience
Minimum of 1 year experience, 3 years preferred of financial service officer and/or loan officer experience in a financial institution.
Knowledge, Skills & Ability
The FSO must:
Have a thorough working knowledge of depository & loan products, services, insurance of accounts, account vesting, consumer & mortgage lending principles & practices.
Knowledge of credit union documents, reports, policies and procedures a plus.
Obtain the following licenses, skills and authorities within 6 months of entering the position: Notary License, successful completion of New Accounts training and Membership Officer Authority, successful completion of Consumer Loan & RE Loan Officer training program and obtain RE Loan Officer designation.
Have a working knowledge of the Microsoft suite of Office products.
Experience using the Symitar Data system is considered a plus.
Be willing to travel to other local branches on an as needed basis and therefore must have a valid driver's license and own mode of transportation.
Be willing to be assigned to other local branches as needed.
Disclaimer
Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.
Base Pay
USD $21.63/Hr.
$47k-78k yearly est. 4d ago
Account/Refund Follow Up Representative
Insight Global
Customer service representative job in Baldwin Park, CA
Must Haves:
2+ years of experience with billing and/or collections on the professional side
Experience with insurance payments
Strong knowledge of reading explanation of benefits (EOBs)
High School diploma
Experience with refunds or overpayments
Plusses:
Experience using Epic EMR system for billing/collections
Day to Day:
Our client is looking for an Account Follow Up Representative to support their Refund Specialty department in Irwindale, CA. The department in undergoing a cleanup objective to clear and resolve old credit balances, which will be focusing on balances from 2023, 2024, and early 2025. In this role, this person will be working from an excel spreadsheet looking at overpayments from charge lines and research if they are valid or not. They will be confirming if payments and adjustments are posted correctly and verify the order of insurances to see if/ensure they are accurate. They will also be issuing refunds or performing offset initiations (prompting the payers to pay back the money, opposed to cutting a physical check). This practice works with all types of insurances: HMOs, PPOs, MediCare, MediCal, and Workers Comp. We're seeking a candidate with experience in professional billing and collections, including a solid understanding of explanation of benefits (EOBs) and insurance payment processes. The ideal individual will demonstrate exceptional customerservice skills, maintain a positive and professional attitude, and be reliable and committed to a full 40-hour work week.
Team Dynamic/Environment:
This role is based onsite at the Rivergrade office in Irwindale, CA, where the selected candidate will work alongside two other contractors hired for the same team. While three additional team members are based remotely in Chicago, the candidate will have in-person support from their manager and supervisor, who are also located at the Irwindale office. The office houses approximately 80 staff members from various billing and collections teams, creating a collaborative and dynamic work environment.
$41k-62k yearly est. 18h ago
Collection Representative
Firstsource 4.0
Customer service representative job in Thousand Oaks, CA
Collection Representative - Full-Time, In-Office (Thousand Oaks, CA) Pay: $20 per hour + Monthly Performance Bonus Schedule: Monday-Friday, 7:00 AM-3:30 PM PST
American Recovery Service Incorporated (ARSI), a business division of FirstSource Solutions, is a trusted leader in legal debt recovery services for a wide range of original creditor clients. We are seeking a motivated and articulate Collection Representative to join our Thousand Oaks office. This is a full-time, in-office opportunity with competitive pay and performance-based incentives.
What You'll Do
Handle a high volume of inbound and outbound collection calls with professionalism and empathy.
Negotiate payment solutions in accordance with federal, state, and client compliance requirements.
Manage and maintain an active inventory of 250+ accounts while meeting monthly collection goals.
Utilize collection systems to document activity, schedule follow-ups, and track account progress.
Research and verify account details through regulatory and data sources.
Participate in training sessions and meetings to support continuous improvement.
What We're Looking For
Excellent verbal and written communication skills.
Strong negotiation and problem-solving abilities.
Ability to manage time effectively and stay organized in a fast-paced environment.
Previous experience in collections, sales, telemarketing, or a call center is preferred.
Must adhere to all state, federal, and client compliance guidelines.
Why Join Us
Competitive hourly pay ($20/hour) plus monthly performance bonuses.
Full-time, Monday-Friday schedule with no weekends.
Supportive team environment and ongoing training.
Opportunities for career growth and professional development.
Equal Opportunity Employer - we value diversity and inclusion.
If you are a driven communicator who enjoys achieving goals and helping customers resolve their accounts, we want to hear from you. Apply today to join American Recovery Service Incorporated in Thousand Oaks!
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
$20 hourly 4d ago
Commercial Inside Sales Representative
Procore 4.5
Customer service representative job in Carpinteria, CA
We're looking for a Commercial Inside Sales Representative to join Procore's Sales team. In this role, you'll partner with our Account Managers and Sales Engineers to support the entire sales lifecycle for existing commercial businesses.
As a Commercial Inside Sales Representative and expert resource to our Commercial Account Managers, you'll run deals independently while staying in close communication with the Sales team. You'll supplement sales and networking abilities with technical knowledge of cloud-based software and Procore platform expertise. If you're looking for the opportunity to join a highly collaborative and rapidly growing sales organization-we have a spot for you on our team.
This position reports to the Manager of Inside Sales Representatives and can be based in our Carpinteria, CA, Austin, TX, or Tampa, FL offices. We're looking for someone to join us immediately.
What You'll Do:
Generate a healthy "Run Rate" business within your segment. "Run Rate" comprises product line cross-sell, upsell, and contract expansion into current clients, and initial "Land & Expand" deals with separate business units or subsidiaries of large clients
Build relationships with construction management C-Suite, leaders, and critical decision-makers by visiting clients and serving as their front end point of contact
Work in close partnership with Account Managers to support pre-sales efforts with clients and partners
Participate in presentations and onsite meetings, coordinate RFPs, and position Procore as the leading construction software solution
Work with Field Sales team to expand existing business by addressing clients technical challenges
Set up Commercial Account Managers for success by building awareness and interest within the client's organization
Complete immersion and mastery of Procore's product offerings, business model, services, and emerging technologies
Provide fellow team members with mentoring and support
Collaborate with all levels of the Procore organization to develop best practices, connect clients with Product Managers and Marketing to further client success and Procore's evolution as a market leader
Travel up to 25% to client sites, industry events, Procore offices, and more!
What we're looking for:
2+ years of demonstrated successful software sales, preferably B2B
Experience using a consultative, solution-based sales methodology desired
BA/BS or equivalent experience preferred
Proven record of success in an inside sales and or outside sales based selling model
Proven ability to communicate effectively via telephone and email with customers
Ability and resilience to work in a fast-paced sales environment
Ability to develop trusted relationships
Proficiency with Microsoft Office products and online collaboration tools
Experience with CRM and opportunity management systems, specifically Salesforce.com
Proven ability to develop and manage pipeline and forecasting
Additional Information
Base Pay Range:
27.87 - 38.30 USD Annual
On Target Earning Range:
96,600.00 - 132,825.00 USD Annual
This role may also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.
For Los Angeles County (unincorporated) Candidates:
Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.
$39k-57k yearly est. 5d ago
Client Service Specialist
Cathay Bank-Headquarters 4.4
Customer service representative job in Los Angeles, CA
People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.
Apply today!
What our team members are saying:
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Learn more about us at cathaybank.com
GENERAL SUMMARY
Answers and directs incoming telephone calls related to account services, online banking, mobile banking, and telephone banking. Supports client inquiries via other channels including live chat and email. Responsible for telephone banking and online banking implementation, maintenance, and transaction processing.
ESSENTIAL FUNCTIONS
Operate telephone system to answer and direct incoming telephone calls in a timely, professional, and courteous manner.
Respond to email inquiries promptly and courteously.
Provide online client service through a live chat support system. Provide real-time support, respond quickly, directly, concisely, and a personalized experience for clients based on their wants and needs. Able to respond with the correct solution with easy-to-follow instructions.
Identify callers' needs and respond by giving general, routine information; transfer the call to the appropriate area, department or individual within the Bank as deemed necessary. Provide quality service and prompt response to all callers.
Stay informed and current about service/product promotion to answer any inquiry resulting from the Bank's advertisement.
Stay informed about any business emergency, e.g., power outage, natural disaster to answer the inquiry.
Ensure client's inquiries and/or complaints are responded to promptly and courteously. Follow the established procedure to report or escalate client complaints to the appropriate area if necessary.
Process online banking applications and related services set up and provide client service support for online banking clients.
Provide client service support for telephone banking clients and service set up.
Maintain appropriate Client Care Center records and logs.
QUALIFICATIONS
Education: High School Diploma or equivalent.
Experience: Minimum two years of customerservice experience, and previous banking/online banking experience preferable.
Skills/Ability:
Excellent problem solving and troubleshooting skills required. Ability to work in a team-oriented environment; demonstrated ability to provide good customerservice.
Strong verbal and written communication skills.
Comfortable with multitasks and work effective through several inquiries/problems simultaneously.
Excellent motivational skills
Bilingual English/ Mandarin and/or Cantonese preferred.
PC proficiency including Excel and Word.
Ability to multi-task and handle different systems.
Comfortable working a schedule that may fall outside standard 8:30 a.m. to 5:30 p.m. hours.
OTHER DETAILS
$20.00 - $22.00 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster:
Poster- English
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Poster- Chinese Simplified
Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
$20-22 hourly 4d ago
Learn more about customer service representative jobs
How much does a customer service representative earn in Thousand Oaks, CA?
The average customer service representative in Thousand Oaks, CA earns between $28,000 and $47,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.
Average customer service representative salary in Thousand Oaks, CA
$36,000
What are the biggest employers of Customer Service Representatives in Thousand Oaks, CA?
The biggest employers of Customer Service Representatives in Thousand Oaks, CA are: