Post job

Customer service representative jobs in Tulare, CA

- 290 jobs
All
Customer Service Representative
Finance Service Representative
Service Officer
Customer Account Representative
Guest Service Representative
Inside Sales Representative
Customer Service And Billing
Participant Service Representative
Call Center Representative
Customer Engagement Specialist
  • EHR Biller - Housing Supportive Services

    RH Community Builders 3.3company rating

    Customer service representative job in Fresno, CA

    Job DescriptionAbout Housing Supportive Services Our Housing Supportive Services program is dedicated to helping individuals facing chronic homelessness, homelessness, or those at risk of experiencing long-term homelessness. We provide tailored, client-centered support for individuals dealing with complex social and mental health challenges. The program is designed to foster housing stability through a strengths-based, person-centered model, respecting each individual's lived experience, especially their history of homelessness. Service plans are collaboratively developed with tenants, focusing on their strengths, needs, and goals. By embracing a collaborative and empowering approach, we aim to promote independence, stability, and well-being for each individual. Position Summary The Electronic Health Record (EHR)/ Biller is responsible for maintaining accurate client health records and ensuring timely, compliant billing practices. This role supports the organization by managing data entry, billing submissions, reconciliation of payments, and quality assurance of program documentation. The EHR/ Biller works closely with program staff, leadership, and external vendors to ensure compliance with regulatory requirements, maximize reimbursements, and safeguard client confidentiality. Essential Duties and Responsibilities The following are core responsibilities of the Compliance Manager, though this list is not exhaustive: Training and Development Provide guidance and support staff on accurate and timely use of Electronic Health Record system. Assist with conducting trainings on EHR procedures, documentation standards, and billing compliance. Stay current on changes in billing regulations, payer requirements, and EHR functionality, and sharing updates with staff as needed. Collaboration and Performance Collaborate with program staff and leadership to ensure billing and documentation are aligned with agency standards and payer requirements. Support staff in troubleshooting EHR issues and escalate technical concerns to IT or system vendors as appropriate. Promote a culture of accountability, accuracy, and efficiency in data entry and billing processes. Quality Improvement and Compliance Ensure accuracy of all client data and billing information with the EHR system. Review and audit files regularly to verify compliance with funding sources, HIPPA, and agency policies. Monitor billing submissions, track reimbursements, and reconcile accounts to identify discrepancies. Generate reports from the EHR to support program evaluation, quality improvement, and compliance monitoring. Protect sensitive client information and maintain strict confidentiality at all times. Recommend and implement process improvements to increase efficiency and reduce errors in documentation and billing. Perform other related duties as assigned. Minimum Qualifications Education: Bachelor's degree in Social Work, Psychology, Business Administration, Healthcare Administration, or a related field. Or certification in medical billing or coding. Licensing/Certification: Valid California driver's license and current auto insurance. Experience: Significant experience in medical billing, EHR management, or related healthcare administration. Knowledge of Medi-Cal billing and reimbursement processes. Technical Skills: Proficiency in Microsoft Office Suite and EHR software. Communication Skills: Excellent written and verbal communication skills, with the ability to present complex information clearly to diverse audiences. Strong interpersonal skills and the ability to interact with employees at all levels of the organization. Physical Demands and Work Environment The physical demands of this position are representative of what must be met by an employee to successfully perform the essential functions: Regular Activities: Talking, hearing, using hands or fingers to handle objects, tools, or controls. Occasional Activities: Standing, walking, sitting, reaching, climbing, stooping, kneeling, crouching, or crawling. Lifting: Occasional lifting of up to 25 pounds. Vision Requirements: Ability to see close vision, distance vision, color vision, peripheral vision, and adjust focus. Noise Level: Moderate noise level in the work environment. Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
    $33k-42k yearly est. 5d ago
  • Customer Account Representative (Full time, Sunday's off)

    Eclipse RTO, LLC

    Customer service representative job in Selma, CA

    We are Hiring Immediately! It's Your Career. Own it! At Rent-A-Center, we believe in putting people in control of their future. We are hiring immediately talented team members that provide great customer service in a retail type environment. We care for our employees. How would you like to have Sundays off? Yes, every Sunday. How would you like to get paid every Friday? Yes, every Friday. We offer a comprehensive and competitive benefits package that includes everything from health insurance to 401(k) and generous paid time off (7 paid holidays, 1 week vacation after 6 months of service, and 2 weeks' vacation after 1 year of service). But you'll find the real benefits to joining us comes from within. You can work your way to the future you want. We'll help you own it! We are hiring immediately customer service reps that want to move up with the company and that will provide excellent customer service. This is not a boring behind a desk, watching the clock all day job. This is a fulfilling job where you are on the move in and out of the store. You will be providing great customer service managing your route in the store, and you will also be providing great customer service driving our vehicle delivering great product to our awesome customers. We're seeking driven, retail sales minded individuals capable of managing different accounts & providing outstanding customer service. You will ensure customer accounts stay up to date and adhere to company standards & you will deliver your customers the products they need for their wonderful families. Bottom line, if you are looking for a stable job that provides an opportunity for a long successful career, this is the job for you! We are hiring immediately, are you ALL IN? Why should you work at RAC? Move your career to the center of an industry-leading company. We make a point to promote from within. Endless growth potential? The chance to work with top brands and top talent? Yes, you can do all that & more! Do you have what it takes? * Must be at least 19 years of age * High school diploma or GED * Valid state driver's license and good driving record
    $40k-55k yearly est. 2d ago
  • Customer Account Representative (Full time-Sunday's off)

    Eclipse Rto

    Customer service representative job in Selma, CA

    We are Hiring Immediately! It's Your Career. Own it! At Rent-A-Center, we believe in putting people in control of their future. We are hiring immediately talented team members that provide great customer service in a retail type environment. We care for our employees. How would you like to have Sundays off? Yes, every Sunday. How would you like to get paid every Friday? Yes, every Friday. We offer a comprehensive and competitive benefits package that includes everything from health insurance to 401(k) and generous paid time off (7 paid holidays, 1 week vacation after 6 months of service, and 2 weeks' vacation after 1 year of service). But you'll find the real benefits to joining us comes from within. You can work your way to the future you want. We'll help you own it! We are hiring immediately customer service reps that want to move up with the company and that will provide excellent customer service. This is not a boring behind a desk, watching the clock all day job. This is a fulfilling job where you are on the move in and out of the store. You will be providing great customer service managing your route in the store, and you will also be providing great customer service driving our vehicle delivering great product to our awesome customers. We're seeking driven, retail sales minded individuals capable of managing different accounts & providing outstanding customer service. You will ensure customer accounts stay up to date and adhere to company standards & you will deliver your customers the products they need for their wonderful families. Bottom line, if you are looking for a stable job that provides an opportunity for a long successful career, this is the job for you! We are hiring immediately, are you ALL IN? Why should you work at RAC? Move your career to the center of an industry-leading company. We make a point to promote from within. Endless growth potential? The chance to work with top brands and top talent? Yes, you can do all that & more! Do you have what it takes? Must be at least 19 years of age High school diploma or GED Valid state driver's license and good driving record
    $40k-55k yearly est. 60d+ ago
  • Navigation Center Representative (Temp)

    Family Healthcare Network 4.2company rating

    Customer service representative job in Porterville, CA

    Primary Accountability The Navigation Center Representative plays an important role with patient access and is responsible for providing scheduling and navigation assistance to FHCN patients. Description of Primary Responsibilities * Provides scheduling and navigation assistance to FHCN patients. * Schedules, reschedules, confirms, and cancels appointments per established protocols and in adherence to scheduling guidelines, health center procedures, and quality customer service standards. * Verifies patient insurance and demographic information to appropriately complete pre-registration and health record updates. * Responds to patient scheduling needs retrieved from the patient portal. * As a PBX function, receives incoming calls and routes them to appropriate personnel network-wide. * As a patient advocate, provides patient education on diversified program services, sends coherent clinical messages regarding patient needs to appropriate health center staff, and performs call follow-ups and outreach as needed, including ER and recall outreach. * PBX responsible for uploading Triage Services reports to patient record. * Responsible for supporting streamlined patient flow coordination. * Scrubs schedules for appropriate visit types and helps to rectify scheduling conflicts to reduce patient wait-time and to maximize provider schedules. * Develops and sustains proficiency with electronic medical record system. * Maintains knowledge of program services to efficiently navigate patients. * Demonstrates knowledge of provider specializations to minimize appointment errors and to help providers achieve their scheduling quotas. * Monitors the Navigation Center queue to meet individual and collective performance metrics. * Performance metrics relate to the efficient management of calls presented and calls handled, as well as high quality standards. * Self-reported performance outcomes also required with some tasks. * Performs other duties as assigned. Description of Primary Attributes Professional & Technical Knowledge: * Must possess a high school diploma or General Educational Development (GED) certificate. * Job duties require specific knowledge of office or administrative processes and practices, typically learned on the job, or which may include a series of training sessions that would comprise a few weeks if done consecutively. * A minimum of one year experience in health care or call center environment preferred. Technical Skills: * Ability to prepare basic correspondence and simple reports in Microsoft Word. * Ability to use Microsoft Excel to create tables and simple displays or information. * Ability to create basic presentations in Microsoft PowerPoint. Licenses & Certifications: None required. Communications Skills: * Job duties require the employee to effectively communicate routine or non-technical information to co-workers and others. * Effectively communicates written information (including electronic correspondence) and verbal presentations. Physical Demands: The physical demands described here in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly require to sit and use repetitive hand movement to type and grasp. The employee is frequently required to stand or walk; and occasionally lift and/or move up to 20 pounds. Pay Scale: Min Hourly Rate: $21.00 Max Hourly Rate: $28.60
    $21-28.6 hourly Auto-Apply 16d ago
  • Engagement Specialist I

    Empire MacHine Tools 3.9company rating

    Customer service representative job in Fresno, CA

    Engagement Specialist I (ESI) is responsible to work closely with parents/caregivers and community partners providing, case management and parent education to families. Responsible for planning and promoting family centered educational events, workshops, and trainings that build an awareness of the protective factors and parent leadership. Essential Functions: Responsible to greet visitors in a professional, courteous, and helpful manner. Responsible to work collaboratively with the onsite Engagement Specialist II (ES II) to support the needs of the family's served. Develops a working knowledge and maintain a reference guide of community resources. Conduct outreach activities and administer Neighborhood Resource Center survey to engage the community. Assess and evaluate needs of the families and provide guidance and case management either in person or virtually. Responsible to recruit participants, coordinate, plan, provide resource materials and hosts Family Cafés and other EPU trainings/workshops. Ensures that all Family Café surveys and other outcome assessments are completed. Responsible to collect, summarize and report all data and information including the Family Café surveys and other outcome assessments as required by program. Responsible for entering data into identified data bases; Apricot 360 and ETO. Continue skill development related to job responsibilities by attending approved trainings and participation in the development and achievement of the program, department and personal goals. Maintain, manage, and process client records and information in a confidential manner that meets HIPAA and other applicable confidentiality regulations. Follow all EPU health and safety policies and procedures, using universal precautions when diaper changing. Attend staff meetings, trainings and in-services. Standard working hour are Monday through Friday between 8:30 AM to 6:00 PM. Staff are required to work Saturdays and evenings as needed. Required to hold valid California Driver's license and good driving record with no serious violations for the previous two-year period and be able to provide proof of current automobile liability insurance. Must perform other duties as they are assigned by the Engagement Specialist II, NRC Manager, Director of Parent Services and/or President/Chief Executive Officer. Requirements Knowledge, Skill and Experience: Education: Bachelor's degree in Social Services, Child Development or other related field. May consider work experience of 5+ year or more in lieu of education. Skills: Must have strong communication skills both written and verbal, able to make independent decisions within guidelines, accept responsibility, dependable, reliable, time management, committed, highly motivated, professional code of ethics and professional demeanor, must be adaptable, use good judgement, logic skills, are self-confident, capable. Experience: 2+ years' experience facilitating parent education programs or groups. Knowledge of and experience in Strengthening Families Protective Factors Framework. This is an evident based approach to work on how to work with families. Experience providing hand's on activities and engaging participants when conducting workshops, trainings, and events. Must be able to conduct classes, workshops, meetings and training virtually through Zoom or other designated virtual resource. Experience working with various local community resources and human services. Ability to adapt and work with individuals and families with range of personalities, diverse backgrounds, economic and cultural differences. Must be computer literate with Microsoft Office Products. Must hold valid California Driver's license and good driving record with no serious violations for the previous two-year period and be able to provide proof of current automobile liability insurance. Bi-lingual skills in Spanish required. Physical Demands: Typical Working Condition: Position works majority of the time at The Fresno Neighborhood Resource Center facility. EPU does not have control over the location and condition of all the environments staff may be exposed. Equipment Used: Must be able to operate a vehicle in order to attend meetings and visit families at their homes. Must be able to work on a computers, work with a printers, utilize telephone, work with a copier and fax machines and other office related equipment. Essential Physical Tasks: Must be able to sit for long periods of time, working with a keyboard, computer screen. This position description may not be an exhaustive list of all duties, knowledge, or abilities associated with this classification; however, it is intended to accurately reflect the principle job elements. Related duties, knowledge, or abilities to those expressly stated may also be required for successful performance of the position. The position is a part-time, 20 hours per week opportunity Salary Description $20.00 - $22.00 per hour DOE
    $20-22 hourly 9d ago
  • Customer Service Representative

    Norma Group 4.2company rating

    Customer service representative job in Visalia, CA

    As part of an international mid-sized corporation with ambitious growth plans, an innovative mindset and high customer focus, NDS is looking for highly motivated and team-oriented individuals with eagerness to join our journey from good to great. Customer Service Representative Visalia, Ca Overview and Scope: The Customer Service Representative (CSR) position at NDS is critical to the growth, success and strategic objectives of NDS. Provide excellent customer service to maintain and enhance existing business and to obtain new business. This requires that the CSR take personal and complete responsibility for every order to ensure that the customer requirements are met from time of initial order receipt until the product is delivered and the customer is satisfied. Providing support to the sales regions to help insure objectives are met and opportunities become closed sales based on NDS objectives and initiatives. Specific Job Responsibilities and Accountabilities: * Sales and Growth * Identify upsell and add-on product opportunities by asking probing questions to identify product need. * Timely and accurate processing of customer orders; insuring that all job orders contain all components necessary for the customer to execute and complete the installation. * Provide first line of technical support insuring customers have accurate product and application knowledge including providing any needed specification data. * Coordinate, expedite and track critical orders through delivery with regular communication to the customer. * Communication of product promotions to customers through outbound calls. * Record complete and accurate information on job leads through inbound calls. * Sales region main point of contact for general customer service requests. * Document important and crucial customer information into the Salesforce system for follow up and notification to sales team members. * Other * Support ISR and ISA in providing written job quotes as needed * Support ISR and ISA in logging information in the Salesforce as needed * Answer inbound calls in a timely and professional manner; meeting customers expectations. * Regional point of contact for distributors and sales representatives * Daily maintenance of filing and reports; purchase orders, open orders, backorders, suspense * Support ISR with Salesforce input and other administrative activities related to closing of sales as needed * Generate and processing of profoma invoices * Other projects and assignments as designated by Supervisor * Keep department manager informed of successes, key information and roadblocks. Competencies and Skills Required: * Demonstrate exceptional interpersonal communication and relationship building techniques. * Have the ability to work in a diverse and dynamic team environment. * Exhibit skills for multitasking, flexibility and quickly adapting and responding to the changing needs and priorities of all customers; internal and external. * Demonstrated ability to perform data analysis, problem solve and make recommendations for resolution. * Solid aptitude for learning new tools, processes and techniques. * Exceptional verbal and written communication skills. * Strong organization skills. Minimum Qualifications * Demonstration of the competencies and skills listed above. * Two or more years of experience in a customer service, sales or call center environment with increasing responsibility. * NDS product and business knowledge or experience in a similar industry. * Working knowledge of Syspro or similar ERP system. * Intermediate or advanced experience with Microsoft programs (i.e. Word, Excel, and PowerPoint). * Ability to effectively work cross functionally. Desired Qualifications * Bachelor Degree * Irrigation or plumbing product design or installation knowledge NDS, a proud member of NORMA Group, is a market leader for solutions in Storm Water Management, Efficient Landscape Irrigation, and Flow Management for residential and commercial markets. Enjoy Speed. Adapt Fast. Don't' hesitate - take action, apply today and join our team! NDS, Inc., 851 N Harvard, Lindsay CA 93247 **********************
    $31k-37k yearly est. 36d ago
  • Front Office/Customer Service Representative

    Closets By Design Fresno 4.1company rating

    Customer service representative job in Fresno, CA

    Job DescriptionWe are currently seeking an enthusiastic and motivated individual to immediately fill the position of Front Office/Customer Service. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion. Benefits Listed pay of $k includes base pay. Paid training and ongoing professional development Paid holidays and paid time off. Retirement benefits. Open door policy with your manager. Responsibilities Answer and direct incoming phone calls and be responsible for booking appointments. Manage designers appointment calendars in CRM. Greet visitors and assist with office support needs. Deliver administrative support for office staff, sales team, and production/installation department. Complete general office duties with strong verbal and written communication skills. Requirements No degree is needed. We are looking for candidates with office experience. Proficient in Microsoft Office. Excellent phone etiquette. Strong personal organizational skills. Strong work ethic. Strong verbal and written communication skills. Customer oriented, friendly and enthusiastic. Closets by Design - Overview Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more. Closets by Design - Our Values Serve Others Be a Problem Solver Trust the Process We respond to all candidates within 24 hours and complete hiring in 7 days.
    $31k-39k yearly est. 5d ago
  • YJCP Participant (Grant Funded)

    City of Fresno, Ca 4.2company rating

    Customer service representative job in Fresno, CA

    REQUIRED: YOUTH AGES 16-30 YEARS OLD AND COMPLETION OF SUCCESSFUL YJCP WORKSITE EMPLOYMENT The City of Fresno is excited to offer youth between the ages of 16-30 years old the opportunity to gain valuable work experience in a public sector environment through temporary part-time paid employment in the grant funded One Fresno Youth Jobs Corps Program, as a workforce development program that invests in the next generation of city workers and city leaders. Limited wraparound services are available to remove barriers to employment. The Participant assignments range from working outdoors in the field to working in an indoor setting including carrying out duties that serve our community for 20 hours per week with flexible availability which may include nights and weekends. This exciting opportunity is for up to 6 months. The Requirements To be considered for the One Fresno Youth Jobs Program applicants must complete prerequisites: Step 1) Complete YJCP Interest Form at ********************************* Step 2) Complete one week of 29 soft skill videos with the option of virtual or in-person sessions. Step 3) Successful employment with a YJCP Worksite (up to 6 months) Step 4) Apply for the One Fresno Youth Jobs Program Participant Applicants must be between the ages of 16-30 years old at the time of employment to participate in the grant funded One Fresno Youth Jobs Corps Program. Candidates considered for hire must provide proof of a valid government issued photo ID, satisfactorily complete a Department of Justice fingerprinting. Possession of a valid California Driver's License at the time of employment may be required, depending on assignment. Pursuant to City of Fresno Charter, temporary employment shall not exceed 2,080 hours within 2 fiscal years. These are temporary employment opportunities that do not provide health benefits, or retirement and are not in any way a guarantee of permanent employment. Assignment may end at any time. Selection Process After prerequisites have been completed (see Requirements section), applicants for the YJCP Participant program must submit an official City of Fresno application on-line. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal. For more information on how to complete an online application, please view "Instruction Guide" on the City's website on the Career Opportunities page here: ****************************************************** or call **************. Completed applications will be reviewed, and candidates will be contacted regarding potential career pathway opportunities in the One Fresno Youth Jobs Corps Program. Equal Opportunity Employer The City of Fresno is an equal opportunity employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Department at **************.
    $45k-54k yearly est. 60d+ ago
  • Guest Services Representative

    Sales Match

    Customer service representative job in Fresno, CA

    Job Title: Remote Guest Services Representative Hourly Pay: $21 - $27/hour We are seeking a dedicated Guest Services Representative to provide exceptional customer service and support to guests during their stay. You will manage guest check-ins, resolve inquiries, and ensure an outstanding experience from start to finish. If you have a passion for customer service and enjoy working in a dynamic environment, apply today! Job Responsibilities: Greet guests warmly and assist with check-in/check-out Answer inquiries about hotel amenities, services, and local attractions Handle guest requests, including bookings, wake-up calls, and special accommodations Resolve guest complaints and concerns professionally, ensuring satisfaction Process reservations, cancellations, and changes to bookings accurately Maintain up-to-date guest records with confidentiality Coordinate with housekeeping, maintenance, and other departments Respond to phone calls and emails promptly, providing accurate information Maintain a clean and organized front desk area Qualifications: High school diploma or equivalent required 1-2 years of customer service experience, preferably in hospitality Strong communication and problem-solving skills Ability to handle guest complaints effectively Ability to manage multiple tasks in a fast-paced environment Experience with reservation systems and Microsoft Office is a plus Flexible availability, including nights, weekends, and holidays Perks & Benefits: Competitive hourly pay: $21 - $27 Health, dental, and vision insurance coverage Paid time off and holiday pay Employee discounts on accommodations and services Training and career development opportunities Positive, collaborative workplace culture
    $21-27 hourly 60d+ ago
  • Guest Services Representative

    Innovative Integrated Health

    Customer service representative job in Fresno, CA

    Job Details Entry Fresno, CA Full Time $16.50 - $20.00 Hourly Day Admin - ClericalDescription Who We Are Innovative Integrated Health (IIH) is a mission-driven healthcare organization dedicated to helping frail, underserved, and multiethnic seniors live safely and independently at home with dignity. Through the Program of All-Inclusive Care for the Elderly (PACE) model of care, we deliver high-quality, personalized healthcare and supportive services that improve quality of life across the communities we serve. At IIH, our work is rooted in compassion, cultural understanding, and deep respect for those in our care. Team members play a vital role in supporting seniors throughout Central and Southern California-delivering care that's not only clinically excellent, but also personal, coordinated, and community-based. When you join IIH, you become part of a team committed to making a real difference in the lives of older adults-every single day. Job Summary The Guest Services Representative will have the ability to exercise excellent judgment and high confidentiality in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. The Guest Services Representative will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure, in a highly visible role, at times to handle a wide variety of activities and confidential matters with discretion. Benefits 401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid sick time Paid time off Referral program Retirement plan Vision insurance Essential Job Functions Duties include, but are not limited to: Strong communication, process, and project management skills; and must be able to effectively collaborate and influence all levels of management. Ability to work across organizational boundaries, bringing together people with diverse perspectives and experiences to identify tactical issues and emerging areas of concern to find solutions. Demonstrate a strong passion for and a strong record of delivering high-quality results, and a desire to be part of a strong and supportive team Provide sound guidance to management on process (including technical) issues Demonstrate highly professional demeanor; meet the highest standards of integrity Highly collaborative with demonstrated ability to work in a global setting across a variety of cultures and styles Ensure the daily activities and administrative functions of the front desk are completed in a sensitive, highly visible and dynamic environment, requiring management of multiple and rapidly changing priorities. Ability to pass PACE marketing exam within the first 60 days of employment. Maintaining knowledge and utilization of the current versions and future releases of application software and the documentation system. Identify and recommend processes to improve optimal guest services. Guest service representatives are expected to: Express information to individuals or groups effectively and accurately. Take into account the audience and nature of the information (for example, technical, sensitive, controversial), uphold HIPAA regulations at all times. Make clear and convincing oral presentations. Listen to others, attend to nonverbal cues, and responds appropriately. Proper phone etiquette, greeting of participants and visitors, and monitor the flow of reception area. Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail. Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members Attend and participate in staff meetings, in-services, projects, and committees as assigned. Adhere to and support the center's practices, procedures, and policies including assigned break times and attendance. Accept assigned duties in a cooperative manner; and perform all other related duties as assigned. Be flexible in schedule of hours worked. May require use of personal vehicle Knowledge, Skills and Abilities Proficient knowledge of computer skills. MS Office (Word, Excel, Access, PowerPoint, and Outlook). Knowledge of general office procedures, equipment and filing systems. Ability to communicate effectively, both orally and in writing. Ability to quickly learn department policies, procedures, goals, and services. Skill: Attention to detail and accuracy. Ability to change priorities regularly. Qualifications Working Conditions and Physical Demands The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to access all areas of the center throughout the workday. Ability to lift a minimum of 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance from another employee when attempting to lift or transfer objects over 50 pounds. Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling. Ability to communicate verbally with an excellent comprehension of the English language. Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment. Core Values CARE is central to what we do, prioritizing the well-being, dignity, and independence of our senior participants. COMPASSION in every interaction, ensuring kindness, empathy, and understanding guide our care. CULTURE that reflects the diverse backgrounds of those we serve and fosters a workplace where every team member feels supported, valued, and empowered to grow. COMMUNITY that fosters connection, belonging, and support for participants and their families. COMMITMENT to quality improvement, innovation, and delivering healthier outcomes. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
    $16.5-20 hourly 60d+ ago
  • Financial Services Rep I (Full-time)

    Educational Employees Credit Union

    Customer service representative job in Clovis, CA

    PAY GRADE: 19N PAY RANGE: $19.07 - $29.59/hour DEPARTMENT: Branch Operations Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People's Choice Awards. No evenings or weekends! The ideal candidate for this position will have a positive attitude, great member service/sales skills and previous experience in the financial industry. Responsibilities of the position include: Accurately process teller transactions (loan payments, transfer of funds, etc.) Thorough knowledge of negotiable instruments such as cash and checks Efficiently and accurately record information Research and resolve members' concerns Cross-sell credit union products and services Efficiently utilize the software systems provided to perform member transactions Requirements Requirements of the position include: Previous cash handling and/or customer service experience Desire to provide outstanding member service Ability to cross-sell Self-motivated Good communication skills Dependable (arrive to work on time as scheduled)
    $19.1-29.6 hourly 26d ago
  • Operational Branch Services Officer

    Westamerica Bank 3.6company rating

    Customer service representative job in Huron, CA

    Full-time Description Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. Under direct supervision: Provides quality service to customers. Promotes sales of Bank services and products. Weekly Working Hours: 38 Customer Service · Deliver 5 Points of Service to internal and external customers. (Your Community Banker, Sundown Rule, It's your time, 24 hrs or bust, Statement of fact, everybody makes a difference) · Adhere to QIS standards minimum 95%. · Actively contributes to team success through clear, effective communication with co-workers. · Make outbound service or sales calls via telephone and written correspondence as directed by CSM. Resolve customer problems and answer customer inquiries, ensuring superior customer service standards are maintained. Sales Support · Meets goal of $110/FTE per month on average. · Assist CSM with internal sales activity for new product and service referrals. · Provide coverage for operations and platform activities, including completion of necessary paperwork associated with opening and closing of accounts. · Cross sell appropriate products and services to clients and prospects. Contributes to Key Initiatives. Decision Making and Accountability · Exercise sound judgment to protect Bank assets and control losses. · Assist CSM with Audit readiness of branch. · Coach/train staff. · Meet attendance guidelines. · Respond well to constructive feedback and work to correct any noted concerns. · Support CSM with teller line coverage and schedules. Under the direction of the CSM, provide support with daily operational tasks. Assigned tasks may include processing Branch Capture, certifications, assisting with cash shipments as well as balancing the ATM and Vault. Security and Compliance Responsibilities · Adhere to Control Consciousness policies and procedures. · Follow branch security procedures in opening, closing, and branch operations. · Complete regulatory tutorials to ensure understanding of compliance standards and expectations. Answer regulatory questions correctly during Audit/Branch Review. Transaction Accuracy · Meet established standards for accuracy and compliance with policies and procedures. Employee's cash differences and operating losses are within loss limits and BSA errors within allowable limits. MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS: Good customer relations and basic math skills required. PROMOTIONAL GUIDELINES: BSO's are eligible for promotion based upon the following minimum criteria: · Must be in current position for six months. · Performance and minimum referral criteria must be met at least four times during the previous six-month period (refer to the “Minimum Monthly Referrals” matrix in Chapter 18 of the Operations Manual for current referral criteria. · Must not have been on counseling for same six-month period. · Performance appraisal does not contain a “below expectation” and/or “needs improvement” in any rated category. · CSM may require additional training/classes based upon specific branch need. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. WORK ENVIRONMENT: The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. MENTAL DEMANDS: · Accurately count and dispense funds to customer. · Recognize opportunities to cross-sell products. · Respond positively to challenging customers. · Maintain established service standards. EQUIPMENT USED TO PERFORM FUNCTIONS: 10-key machine, Microsoft based computers, fax, photocopier, ATM, tube system for drive-up window, Branch Capture equipment. DECISION MAKING: · Accept and process check of a bank customer written to a non-customer when the non-customer produces proper documentation. Identify best approach to obtain additional data from customer when there appears to be questions about the legitimacy of their requested transaction. Requirements EOE Westamerica Bank's Privacy Policy may be found at: ********************************* Salary Description $16.50 - $19.21
    $40k-56k yearly est. 60d+ ago
  • Inside Sales Representative- Polymershapes

    Plastics Family Americas

    Customer service representative job in Fresno, CA

    Inside Sales Representative About the role: The Inside Sales Representative is the backbone of our sales force. You will consult with new and existing customers to build your book of business through providing outstanding service to meet their plastics needs. The Inside Sales Representative at Polymershapes will represent and sell the most extensive selection of trusted performance plastics brands, a solution-oriented strategy, and an unmatched commitment to our customers. What you'll do: Build and maintain strong customer relationships, loyalty, and retention through exceptional sales and service Generate quotes, process orders, and follow-up with customers after orders close to ensure utmost satisfaction Provide information regarding our products and services to inquiring customers Place outbound calls to new and existing accounts identifying opportunities, decision maker(s), and related customer service needs Collaborate with office and warehouse team members to confirm that orders are processed with accuracy and efficiency Work in concert with the outside sales force to proactively increase market share Assist with inventory management based on customer needs Perform other duties as assigned We are looking for passionate leaders who bring initiative and creativity while putting the customer at the center of all they do! What you'll need: Strong business writing and verbal communication skills Positive and enthusiastic attitude with an eagerness to learn and grow Ability to work in an active, team-selling environment where priorities are continually changing Exceptional interpersonal and negotiation skills Excellent computer skills High level of honesty and integrity High School Diploma or GED required (Preferred) BA or BS Degree (Business, Sales, Marketing, etc.) or substantial equivalent business experience (Preferred) Plastics/industrial distribution experience (Preferred) 1 year or more of commercial experience What you'll get: Competitive base salary + bonus (profit sharing) Paid vacation, holidays, sick days, and personal business days Full benefits package (medical, dental, vision, short-term and long-term disability) 401k + company match; 8% matched up to 4% (US employees) RRSP + company match; 8% max matched up to 4% (Canadian employees) Tuition reimbursement Paid parental leave Opportunity for growth Who are we? Polymershapes is the leading distributor of plastic sheet, rod, tube, film, and associated products with over 75 years of industry-leading heritage. Through our network of 80+ stocking facilities located throughout the US, Canada, Mexico, and Chile, we provide thousands of diverse customers and industries access to extensive local inventory from world-class supplier partners. We have plastic distribution's most knowledgeable and highly trained sales and customer service team. We offer expert conversion capabilities including cut-to-size sheets, film reel conversion, and CNC routing and machining. We consistently deliver innovative solutions to our customers because at Polymershapes, You're the Center of All We Do! What makes Polymershapes a great place to work? We invest in YOU. Our team is dedicated to supporting new members as we expand. We have a broad mix of experience levels and tenures and therefore aspire to build an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional, enabling them to take on tasks that are more complex in the future. Exposure to sales and executive leadership Protected territories that are assigned exclusively to you Ongoing qualified leads Defined career paths that promote growth and advancement “We are employees that wear many hats, and there are no two days that are alike. With such a diverse work environment, there leaves zero opportunity to feel daunted by work life. Whether that be an item that needs to be fabricated, an order that needs to fulfilled, or a customer's wildest idea that needs to be brought to life; we are there to make it happen.” -Jack Nowaczewski | Inside Sales Representative, Knoxville
    $41k-71k yearly est. 60d+ ago
  • Financial Service Rep I (Teller)

    Excite Credit Union 3.3company rating

    Customer service representative job in Cutler, CA

    Under the direction of the Financial Center Team Leader and/or Assistant Financial Center Team Leader, the Financial Service Representative provides a winning service experience and assumes responsibility for the efficient, effective and accurate processing and performing of transactions for members and non-members including deposits, withdrawals, sale of negotiable instruments, etc. Actively promotes and advises on credit union products and services. In order to safeguard the trust that members place in our institution, the Financial Service Representative is expected to perform his/her job duties accurately, efficiently and with the highest degree of integrity. Reasonable accommodations may be made to enable individuals with disabilities. Essential Functions Include but are not limited to: * Responsible for being knowledgeable of and ensuring that service standards, as defined and established by the Credit Union, are actively pursued and routinely achieved in the day to day performance of job duties. * Actively supports the Purpose, Values and Strategic Plan of Excite Credit Union. * Takes responsibility for individual career development and training and seeks opportunities to learn new skills to further enhance job knowledge. Completes assigned self-study courses in a timely manner. * Actively participates in team meetings. * Stays abreast of company policies and procedures, promotional campaigns and regulatory compliance related to job functions. * Within established levels of authority, inspects and verifies negotiable instruments for deposits, places appropriate account holds, obtains necessary authorizations and performs a variety of other FSR functions as directed and in accordance with established policies and procedures. * Responsible for proper operation of a cash drawer and for accurately balancing the cash drawer, checks, all negotiable items and vouchers at the end of his/her work shift. * Takes personal responsibility for every service outcome. * Answers basic questions from members and effectively communicates the credit union's products, services and membership requirements. * Handles all negotiable items, such as cashier's checks, money orders, gift cards and temporary checks, in an accurate and efficient manner. * Redeems US Savings Bonds. * Performs financial center opening and closing duties as assigned. * Meets or exceeds all sales, service and productivity goals to assist the financial center in meeting its goals. * Makes effective referrals to other specialists when appropriate. * Uses effective communication skills to learn about each member and builds relationships. * Actively seeks to uncover "unexpressed" member needs during each interaction. * Ensures sales goals do not interfere with doing what is best for the member, the team and the credit union. * Ensures follow-up commitments are met. Key Competencies: * Member Focus: Makes our members (community, ECU and/or Team) and their needs a primary focus while developing and sustaining productive relationships. Demonstrates the ability and willingness to find out what the member wants and/or needs and acts accordingly while taking the cost, return on investment and core values into consideration when making decisions. * Accountability: Demonstrated follow through and ownership for own and delegated projects, work and other duties. * Building Trusting Partnerships: Support and build working and collaborative relationships between departments, team leaders and internal/external members to meet ECU goals. Recognizes the contributions from other department and invites representatives to discuss ideas and plans to achieve work goals. Able to receive and provide feedback to and from others while helping others feel valued, appreciated, and included in discussions. * Communication: Strong verbal and written communication. Makes favorable impressions by interacting professional with staff, partners and internal/external members that build effective relationships. * Compassionate: Allow people to learn from mistakes and show genuine interest in the success of others while promoting their abilities and encouraging new innovative ideas. * Flexibility and Adaptability: Maintains effectiveness when experiencing change within work structure, processes, requirements and/or culture. Quickly modifies behavior to deal effectively with changes in the work environment and readily tries new approaches appropriate for the new situations. Is flexible and not persistent with ineffective past practices and behavior. * Innovation/Entrepreneurship: Identifies implicit assumptions in the way problems or situation are defined and presented; sees alternative ways to view or define problems without being constrained by past practices. * Passionate / Values Based: Keep the organization's vision and values at the forefront of decision-making and action. Communicates the importance of the vision and values while helping others understand their importance. Moves others into action by translating the vision and values into day to day activities and behaviors. * Sales and Persuasiveness: Uses appropriate interpersonal styles and communication methods to gain acceptance of product, services and/or ideas from prospects and existing clients, partners and members. Demonstrates flexibility in dealing with the personal/stylistic differences of our existing and potential clients, partners and members. * Continuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. Targets leaning needs, seeks to learn and maximize knowledge; takes risks in learning and applies knowledge into practical use to improve and support Excite business objectives. Requirements Required Experience and Education * High school diploma or equivalent * Minimum 1 year customer-facing experience in a retail environment * Experience working in positions with sales/referral goals (team & individual) * Previous cash handling experience * Demonstrated ability to be fiscally responsible Desirable Experience and Education * Previous financial industry experience * Bi-lingual skills (English/Spanish) Physical Demands While performing the duties of this job the employee may be required to use hands to finger, handle, or feel; and talk and hear. The employee frequently is required to walk and reach with hands and arms and stand for long periods of time. The employee is required to occasionally sit, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. Work Environment Performs job duties inside the typical office setting with minimum time in an out of office environment. Team Member will be exposed to moderate stress levels associated with the performance of the job duties described above. There may be extended periods of computer and telephone use while performing job duties. Employee will be intermittently seated, standing and/or walking during the course of a normal business day. While every precaution is taken to avoid exposing employees to dangers in the workplace, working in a financial institution may expose employees to certain hazards in the event of criminal activity including robbery and/or attempted robbery. * The above statements reflect the general details necessary to describe the principle functions of the position described and shall not be construed as a detailed description of all work requirements that may be inherent in the position. Management retains the discretion to add to or change the duties of the position at any time.* Salary Description $21-$24/hour DOE
    $21-24 hourly 19d ago
  • Financial Services Representative State Farm Agent Team Member

    Isaiah Tovar-State Farm Agent

    Customer service representative job in Dinuba, CA

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting sales goals/quotas preferred Excellent interpersonal skills Excellent communication skills - written, verbal and listening Self-motivated Proactive in problem solving Dedicated to customer service Bilingual - Spanish preferred Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
    $33k-52k yearly est. 10d ago
  • Inside Sales Representative

    Hire Up Staffing Services

    Customer service representative job in Fresno, CA

    TempToFT HIRE UP STAFFING is partnering with a growing construction group to find driven, self-starting candidates with a desire to help the community and jump start their career in Customer Service! The Internal Sales Associate position is responsible for contacting residential home owners by telephone and informing them of various free programs that will help them lower their utility cost. Home owners will be qualified by the Internal Sales Associate through a series of questions, and then an appointment will be set up for a Specialist to visit the homeowner. Excellent communication, oral and written, along with the strong phone etiquette is essential. The ISA position requires a high school diploma, one or more years in a Customer Service role, good computer skills and familiarity with Microsoft products, in particular, Outlook. Bilingual candidates that speak Hmong or Punjabi are preferred. This is a wonderful opportunity for someone who is looking to start off their career in a Customer Service position at a company that offers growth and training.This is a temp to hire position with a starting pay of $10 an hour, with bonus opportunities. Hours are Monday through Friday, 8-5. If you meet the qualifications of this opening, please submit your resume by emailing it to Stephanie Randolph, stephanie@hireupss.com Locally owned and operated, while expanding throughout the Central Valley (including Merced, Madera, Fresno, Visalia and Bakersfield areas), we are dedicated to serving our clients and applicants with the most comprehensive and professional level of service because we strive to serve you the best out of any recruitment service in our area. You may also apply on our website at http://hireupss.com and keep up to date by “liking” us on Facebook at http://facebook.com/hireupss. Rate us on Indeed at: http://www.indeed.com/cmp/Hire-Up-Staffing-Services We are confident you will find our service is a step Hire Up from the rest!
    $10 hourly 60d+ ago
  • Customer Account Representative (Full time, Sunday's off)

    Eclipse RTO, LLC

    Customer service representative job in Selma, CA

    Job Description We are Hiring Immediately! It's Your Career. Own it! At Rent-A-Center, we believe in putting people in control of their future. We are hiring immediately talented team members that provide great customer service in a retail type environment. We care for our employees. How would you like to have Sundays off? Yes, every Sunday. How would you like to get paid every Friday? Yes, every Friday. We offer a comprehensive and competitive benefits package that includes everything from health insurance to 401(k) and generous paid time off (7 paid holidays, 1 week vacation after 6 months of service, and 2 weeks' vacation after 1 year of service). But you'll find the real benefits to joining us comes from within. You can work your way to the future you want. We'll help you own it! We are hiring immediately customer service reps that want to move up with the company and that will provide excellent customer service. This is not a boring behind a desk, watching the clock all day job. This is a fulfilling job where you are on the move in and out of the store. You will be providing great customer service managing your route in the store, and you will also be providing great customer service driving our vehicle delivering great product to our awesome customers. We're seeking driven, retail sales minded individuals capable of managing different accounts & providing outstanding customer service. You will ensure customer accounts stay up to date and adhere to company standards & you will deliver your customers the products they need for their wonderful families. Bottom line, if you are looking for a stable job that provides an opportunity for a long successful career, this is the job for you! We are hiring immediately, are you ALL IN? Why should you work at RAC? Move your career to the center of an industry-leading company. We make a point to promote from within. Endless growth potential? The chance to work with top brands and top talent? Yes, you can do all that & more! Do you have what it takes? Must be at least 19 years of age High school diploma or GED Valid state driver's license and good driving record
    $40k-55k yearly est. 3d ago
  • Customer Service Representative

    Norma Group 4.2company rating

    Customer service representative job in Visalia, CA

    As part of an international mid-sized corporation with ambitious growth plans, an innovative mindset and high customer focus, NDS is looking for highly motivated and team-oriented individuals with eagerness to join our journey from good to great. Customer Service Representative Visalia, Ca Overview and Scope: The Customer Service Representative (CSR) position at NDS is critical to the growth, success and strategic objectives of NDS. Provide excellent customer service to maintain and enhance existing business and to obtain new business. This requires that the CSR take personal and complete responsibility for every order to ensure that the customer requirements are met from time of initial order receipt until the product is delivered and the customer is satisfied. Providing support to the sales regions to help insure objectives are met and opportunities become closed sales based on NDS objectives and initiatives. Specific Job Responsibilities and Accountabilities: Sales and Growth Identify upsell and add-on product opportunities by asking probing questions to identify product need. Timely and accurate processing of customer orders; insuring that all job orders contain all components necessary for the customer to execute and complete the installation. Provide first line of technical support insuring customers have accurate product and application knowledge including providing any needed specification data. Coordinate, expedite and track critical orders through delivery with regular communication to the customer. Communication of product promotions to customers through outbound calls. Record complete and accurate information on job leads through inbound calls. Sales region main point of contact for general customer service requests. Document important and crucial customer information into the Salesforce system for follow up and notification to sales team members. Other Support ISR and ISA in providing written job quotes as needed Support ISR and ISA in logging information in the Salesforce as needed Answer inbound calls in a timely and professional manner; meeting customers expectations. Regional point of contact for distributors and sales representatives Daily maintenance of filing and reports; purchase orders, open orders, backorders, suspense Support ISR with Salesforce input and other administrative activities related to closing of sales as needed Generate and processing of profoma invoices Other projects and assignments as designated by Supervisor Keep department manager informed of successes, key information and roadblocks. Competencies and Skills Required: Demonstrate exceptional interpersonal communication and relationship building techniques. Have the ability to work in a diverse and dynamic team environment. Exhibit skills for multitasking, flexibility and quickly adapting and responding to the changing needs and priorities of all customers; internal and external. Demonstrated ability to perform data analysis, problem solve and make recommendations for resolution. Solid aptitude for learning new tools, processes and techniques. Exceptional verbal and written communication skills. Strong organization skills. Minimum Qualifications Demonstration of the competencies and skills listed above. Two or more years of experience in a customer service, sales or call center environment with increasing responsibility. NDS product and business knowledge or experience in a similar industry. Working knowledge of Syspro or similar ERP system. Intermediate or advanced experience with Microsoft programs (i.e. Word, Excel, and PowerPoint). Ability to effectively work cross functionally. Desired Qualifications Bachelor Degree Irrigation or plumbing product design or installation knowledge NDS, a proud member of NORMA Group, is a market leader for solutions in Storm Water Management, Efficient Landscape Irrigation, and Flow Management for residential and commercial markets. Enjoy Speed. Adapt Fast. Don't' hesitate - take action, apply today and join our team! NDS, Inc., 851 N Harvard, Lindsay CA 93247 **********************
    $31k-37k yearly est. 32d ago
  • Operational Branch Services Officer

    Westamerica Ban 3.6company rating

    Customer service representative job in Hanford, CA

    Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. Under direct supervision: Provides quality service to customers. Promotes sales of Bank services and products. Weekly Working Hours: 40 Essential Functions: Customer Service Deliver 5 Points of Service to external customers. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference) Adhere to QIS standards minimum 95%. Actively contributes to team success through clear, effective communication with Co-workers. Make outbound service or sales calls via telephone and written correspondence as directed by CSM. Sales Support Meets goal of $110/FTE per month on average. Assist CSM with internal sales activity for new product and service referrals. Provide coverage for operations and platform activities, including completion of necessary paperwork associated with opening and closing of accounts. Cross sell appropriate products and services to clients and prospects. Contributes to Key Initiatives. Decision Making and Accountability Exercise sound judgment to protect Bank assets and control losses. Assist CSM with Audit readiness of branch. Resolve customer problems and answer customer inquiries, ensuring superior customer service standards are maintained. Coach / train staff. Meet attendance guidelines. Respond well to constructive feedback and work to correct any noted concerns. Support CSM with teller line coverage and schedules. Under the direction of the CSM, provide support with daily operational tasks. Assigned tasks may include processing Branch Capture, certifications, assisting with cash shipments as well as balancing the ATM and Vault. Security Adhere to Control Consciousness policies and procedures. Follow branch security procedures in opening, closing, and branch operations. Transaction Accuracy Meet established standards for accuracy and compliance with policies and procedures. Employee's cash differences and operating losses are within loss limits and BSA errors within allowable limits Compliance Responsibilities Complete regulatory tutorials to ensure understanding of compliance standards & expectations. Answer regulatory questions correctly during Audit/Branch Review. Promotional Guidelines: BSO's are eligible for promotion based upon the following minimum criteria: Must be in current position for six months. Performance and minimum referral criteria must be met at least four times during the previous six-month period (refer to the “Minimum Monthly Referrals” matrix in Chapter 18 of the Operations Manual for current referral criteria. Must not have been on counseling for same six-month period. Performance appraisal does not contain a “below expectation” and/or “needs improvement” in any rated category. CSM may require additional training/classes based upon specific branch need. Work Environment: The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. Equipment Used To Perform Functions: 10-key machine, Microsoft based computers, Fax & photocopier, ATM, tube system for drive-up window, Branch Capture equipment. Decision Making: (Give examples of decisions and recommendations made by incumbent) Accept and process check of a bank customer written to a non-customer when the non-customer produces proper documentation. Identify best approach to obtain additional data from customer when there appears to be questions about the legitimacy of their requested transaction. Supervisory Responsibility: (List number of subordinates) Directly Supervised: -0- Supervised by Subordinates: -0- Financial Impact: Inaccurate transactions will impact branch's cash balances, decrease teller incentive payouts and may result in customers feeling discontent toward the bank. Requirements MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS: Good customer relations and basic math skills required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. MENTAL DEMANDS: Accurately count and dispense funds to customer. Recognize opportunities to cross-sell products. Respond positively to challenging customers. Maintain established service standards. EOE Westamerica Bank's Privacy Policy may be found at: ********************************* Salary Description $16.50 - $19.21
    $40k-56k yearly est. 10d ago
  • Financial Services Rep I (20 hours per week)

    Educational Employees Credit Union

    Customer service representative job in Selma, CA

    Part-time Description PAY GRADE: 19N PAY RANGE: $19.07 - $29.59/hour DEPARTMENT: Branch Operations Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People's Choice Awards. No evenings or weekends! The ideal candidate for this position will have a positive attitude, great member service/sales skills and previous experience in the financial industry. Responsibilities of the position include: Accurately process teller transactions (loan payments, transfer of funds, etc.) Thorough knowledge of negotiable instruments such as cash and checks Efficiently and accurately record information Research and resolve members' concerns Cross-sell credit union products and services Efficiently utilize the software systems provided to perform member transactions Requirements Requirements of the position include: Previous cash handling and/or customer service experience Desire to provide outstanding member service Ability to cross-sell Self-motivated Good communication skills Dependable (arrive to work on time as scheduled)
    $19.1-29.6 hourly 25d ago

Learn more about customer service representative jobs

How much does a customer service representative earn in Tulare, CA?

The average customer service representative in Tulare, CA earns between $28,000 and $47,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average customer service representative salary in Tulare, CA

$36,000

What are the biggest employers of Customer Service Representatives in Tulare, CA?

The biggest employers of Customer Service Representatives in Tulare, CA are:
  1. Fiesta Auto Insurance
  2. Domino's Franchise
  3. NORMA Michigan Inc
  4. Domino's Pizza
  5. Neri Insurance Agency
  6. TCH Group, LLC
  7. Carsonvalleyhealth
  8. Path Arc
  9. Spade Recruiting USA
  10. Usasjb
Job type you want
Full Time
Part Time
Internship
Temporary