Customer service representative jobs in West Des Moines, IA

Job Title: Customer Support Representative II Duration: 10 months contract on W2 (possible extension) Fully Onsite These positions will be on the Customer Support Team in a Technical Support Center. Please note: Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within and can monitor for positions through careers page. This position offers a retention bonus after 6, 12, and 24 months of employment. This position offers pay increases based on 6, 12, and 24 months of employment. Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review. PRIMARY RESPONSIBILTIES & DUTIES: The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team: /Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, JDLink Terminals, AutoTrac and machine guidance. This position will not be extended beyond the current end date. To help with recruitment, the managers have agreed to offer a retention bonus at 3 months of employment and an additional bonus after successful completion of assignment. These will be $1,000 each.* REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE: * Skills in interpersonal communications, negotiation, and conflict resolution * Experience with customer service / support * High comfort level and experience with consumer software applications * Strong computer and troubleshooting skills * Ability to work off-shift hours and occasional holidays to support the business * Experience with data management DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE: * Knowledge of agriculture customers * Agriculture operations experience, including Precision Farming experience * Prior work experience in Agriculture or Technology dealer channels * Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline **Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc.. If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works** Support hours fall between 7am - 6pm CST, Monday - Friday and 8 am - 12 pm CST, Saturday. · Schedule may include occasional holidays and overtime based on the needs of the business. · Candidate must be available to work any 8-hour shift within the 7am-6pm support window. · Candidate will work on-site (Johnston, IA) five days a week · Shifts are subject to change based on volumes. SPECIAL CONSIDERATIONS: · Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. · Takes approximately 3-4 months from start date to reach full productivity. · Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.

· Take inbound calls and occasional emails from (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase. · Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings. · Document every interaction effectively in our internal case management system · Approximately 15-20 calls/day Shifts: Contact Center is open from 7am - 6pm CST, Monday - Friday · Three shifts available that rotate within the 11-hour operation: · 7:00am - 3:30pm · 8:00am - 4:30pm · 9:30am - 6:00pm · Candidate must be available to work any 8-hour shift within the 7am-6pm support window. SPECIAL CONSIDERATIONS: · Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. · Takes approximately 3-4 months from start date to reach full productivity. · Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with full-time employee. IDEAL CANDIDATES SHOULD HAVE: · Knowledge of agriculture, turf (mowers) and utility vehicles · Prior work experience in Agriculture or Technology dealer channels · Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline · Call Center experience · 6+ months experience with customer service / support experience · Efficient researching / troubleshooting skills · Excellent written and verbal communication skills · Speak with confidence · Proficiency with Microsoft Office products · Willingness to work occasional overtime and holidays · Solid work history and proven dependability · Reliable at home internet and a distraction free workplace Interviews will include behavioral based questioning · Candidate will be asked to share specific examples The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.

Jefferson Department: Guest Services Guest Services Representative The Guest Services Representative is responsible for providing superior guest service through the functions of this position to all Wild Rose Casino & Hotel guests. In addition to the below key duties and responsibilities, all Wild Rose team members are ambassadors of the Wild Rose brand and culture. We encourage our team members to have more fun when they work at Wild Rose. As we say working here shouldn't be this much fun! Essential Functions: The essential functions and responsibilities of this position are: Assist players at the cage Must be able to type, answer phones & record transactions accurately Sign up new players and club members, redeem member points Promote property amenities, participate in special functions & resolve guest complaints Other duties as assigned Schedule: The schedule for this position is classified as full-time This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Description Together, We Own it! Start your employee owner journey with Shorr Packaging.The Custom Support Representative II provides a positive brand experience for existing and potential customers as a key liaison between Shorr and our valued customers. Through close collaboration with a variety of internal and external stakeholders, this individual ensures that our business and sales strategies are executed through daily interactions with our customers.The Customer Support Representative II is critical to Shorr's success as they are a front-line resource for our customers and can greatly impact customer experience, retention, and loyalty.Responsibilities Handle customer inquiries on product, price, and lead-time with a drive for first contact resolution. Research new items and product substitutions to ensure smooth customer experience. Build credibility and trust with assigned customers while influencing buying decisions and customer-focused solutions Manage customer cases in Sxe and CRM systems ensuring timely resolution Liaise with sales and operations to support new customer onboarding process from account creation to post-delivery ensuring high customer satisfaction. Create and maintain customer profiles and account notes in Sxe and CRM Monitor customer-owned and slow-moving inventory levels in coordination with sales to ensure billing and shipment is on track. Work with sales and customer to upsell, cross-sell, and move E&O inventory. Problem Resolution: Investigate and resolve customer complaints while capturing details in Shorr's CRM system. Process invoice corrections, product replacements, and returns in SXe system while ensuring customer satisfaction. Investigate customer inquiries and provide solutions in a timely manner. Monitor internal reports to ensure customer deliverables are met. Price Management & Quote Support: Set up and maintain price records at the direction of sales team. Monitor product margin fluctuations and alert sales team to fluctuations. Process quotes in SQM when support is needed from Account Executive. Other duties may be assigned. Shorr Packaging does not provide work authorization sponsorship for this position.Requirements Associates Degree or equivalent experience required 2 years of previous work experience in a Business to Business (B2B) customer support related role. Experience in the packaging or related industry is preferred Experience with MS Word, Excel and Outlook. Passion for being a Shorr brand ambassador and delivering an excellent customer experience or demonstrated ability having done so in another B2B customer support environment. Demonstrated customer-focused problem solver with strong desire for accountability. Demonstrated ability to be adaptable and thrive in a fast-paced environment with constant change. Ability to collaborate cross-functionally by communicating critical details to enhance customer experience. Strong time-management with ability to effectively prioritize multiple requests and pressures. Knowledge of ERP, CRM, and ecommerce platforms. Prior experience using MS Outlook, Word, and Excel. Benefits Employee Stock Ownership Plan (ESOP) - Together, We Own It! Comprehensive Employee Benefits: Explore Shorr Benefits Competitive hourly rate plus targeted annual bonus plan 401K plan plus matching Team based Employee Owner company culture Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description • Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts whole goods or product related services.) • Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. • Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility. • Distributes additional product/service/policy information to customer's dealers and personnel. • Develops common solutions to problems with team members to maintain required service levels. Maintains the accuracy and availability of customer related information on-line. • Assists in the promotion products/services/programs through special program offerings special mailings and pro-active user contact. • Negotiates with customer's dealers and company personnel to provide the proper policy execution and adequate resolution. Qualifications • A qualified individual will assist customers and dealers (phone & email) in the creation of new customer and dealer accounts, modify/merge existing accounts, and also provide alpha numeric codes that will activate/transfer/warrant GPS enabled farming devices. • Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center. • Off shift hours, weekends and holidays are a likely possibility. • Training will be on 1st shift and last roughly two weeks. • Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired. • Ag/farming backgrounds a plus. • Degree preferred but not required. Additional Information To know more on this opportunity or to schedule an interview, please contact: Cris Cesar ************ ***************************

About us Custom Electrical Services is a small business in Clive, IA. We are a professional electrical contractor that provides service throughout central Iowa. Our work environment includes: Relaxed atmosphere Casual dress code Daytime schedule No nights, holidays, or weekends! Ever! Small business/family atmosphere Attention all customer service superstars! We are a leading electrical contractor in Clive, Iowa looking for an experienced CSR/Dispatcher to join our team. Responsibilities Field incoming phone calls and form submissions from customers. Dispatch service technicians to appropriate locations in a timely and efficient manner. Monitor all assigned technicians in a timely and efficient manner. Monitor all assigned drivers to ensure on-time performance. Provide exceptional customer service to all clients. Enter data for job costing. Requirements Previous experience with ServiceTitan software is preferred but not required. Must be 18 years of age or older. 6 months previous experience as a CSR or dispatcher is preferred. Excellent communication and organizational skills. Must be able to multitask and organizational skills. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Background check and drug screen required. If you meet these requirements and are looking for an exciting new opportunity with room for growth please submit your resume today. We can't wait to hear from you!

Job DescriptionWater Treatment Technical Service RepresentativeLocation: Field-Based / On the Road (with Warehouse Access) Job Type: Full-Time Compensation: $22.00-$27.00 per hour Schedule: Monday-Friday, 40 hours per week (occasional weekends as needed) Position OverviewWater Engineering is seeking a reliable, self-directed, and detail-oriented Water Treatment Technical Service Representative to support our growing customer base. This role plays a critical part in ensuring the safe, efficient, and effective operation of water treatment programs across a variety of industrial and commercial facilities. Responsibilities include site service, analytical testing, equipment troubleshooting, chemical inventory management, and delivering exceptional customer support.Key Responsibilities Conduct customer site visits to assess water system performance, verify proper operation of water treatment equipment, and monitor chemical inventory Execute monthly service plans and fulfill all contractual service requirements Perform analytical testing to evaluate treatment program effectiveness and system stability Complete service reports and maintain accurate daily entries in the company database Deliver chemical products and manage onsite inventory levels Perform test procedures, calibration routines, and instrumentation checks, with training provided as needed Identify required support, parts, equipment, and customer training to ensure proper system operation and preventative maintenance Troubleshoot hardware and software issues onsite, including equipment repair and calibration in accordance with O&M manuals Collaborate with Account Managers to resolve service issues and optimize treatment applications Stay current on all technical processes, operational procedures, and safety requirements Demonstrate a strong safety mindset in all work activities, including maintaining safe driving habits Follow established service route schedules and prioritize tasks effectively Provide professional and timely communication with customers and internal teams Required Qualifications High school diploma or equivalent 4+ years of computer skills/experience (Required) 2 years of industrial water treatment experience preferred, or related technical field experience Valid driver's license and willingness to travel approximately 25% within the territory Strong mechanical aptitude and familiarity with pumps, controllers, feed systems, and industrial equipment Ability to troubleshoot chemical feed equipment and diagnose system performance issues Strong verbal and written communication skills with the ability to interact professionally with customers Self-motivated with the ability to work independently in diverse environments (indoor/outdoor, industrial settings) Ability to follow safety protocols and company procedures consistently Preferred Qualifications Technical degree or diploma in Electrical/Electronic Technology, Instrumentation, Engineering, or a related discipline 2+ years of experience in water treatment, plant operations, maintenance, plumbing, electronics, or equivalent military/technical training General knowledge of electrical equipment, basic plumbing, and industrial safety practices Familiarity with digital tools and platforms, including NetSuite Strong problem-solving skills and comfort diagnosing mechanical or instrumentation issues Ability to collaborate effectively in a team environment and provide technical support in a customer-facing role Understanding of water treatment processes, control logic, programming, and chemical applications Capacity to make sound decisions aligned with company goals and customer requirements Willingness to travel daily within a three-hour radius Benefits Paid Time Off, Sick Time, and Holiday Pay 401(k) retirement plan Medical, Dental, and Vision insurance Company vehicle Company fuel card Company-paid travel (flights, hotels, rental vehicles) Company-issued phone and laptop Full PPE, test kits, and all required equipment provided Why Join Water Engineering?Water Engineering offers competitive compensation, comprehensive benefits, and a dynamic work environment with opportunities for professional growth. We provide extensive training and ongoing technical development to ensure your success in this role.We are committed to fostering a workplace that values diversity, inclusivity, and equal opportunity. We recognize that individuals from varied backgrounds bring unique perspectives, drive innovation, and strengthen our team. We welcome motivated candidates who are eager to learn and excel in a technical field-even if they are new to water treatment.Water Engineering is proud to be an Equal Opportunity Employer. #hc209533

Kelly Services is a Fortune 500 company headquartered in Troy, Michigan. We provide employment to more than 750,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, and health care. Kelly Services is an equal opportunity employer. Job Description Kelly Services Current Needs: Currently seeking an Bilingual Customer Support Representative II in Urbandale, IA. This is a long term contract opportunity. Position Description: Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility Distributes additional product/service/policy information to customers, dealers, and Company personnel Develops common solutions to problems with team members to maintain required service levels Maintains the accuracy and availability of customer related information on-line Assists in the promotion of Company products/services/programs through special program offerings, special mailings and pro-active user contact Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution. Qualifications Job Requirements: High School diploma or GED required, college degree preferred. Strong troubleshooting skills. Excellent computer skills. Good verbal and written communication skills. Well-developed customer service skills. Candidates fluent in German, Parisian/Canadian French, or Thai required. Must be able to read, write and speak fluent English. Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description As a Customer Experience Representative, you will handle tasks within the Operations - Customer Experience department. You will manage a variety of responsibilities, including responding to inbound phone and email inquiries, first notice of loss claims, program claims, billing requests and loss runs. You will demonstrate a strong customer service orientation and a genuine desire to help our customers with their questions. In this role, you'll complete a variety of items in tandem with other departments to make sure customer needs are being met, while working to create exceptional customer experiences while contributing to individual and team goals. Work Arrangement: This is an on-site role with an approximate training period of 6 months. Accountabilities: Acts as first point of contact for customers, agents, and third parties via multiple platforms, including phones and emails. Completes claims/billing transactions with minimal guidance. Researches, analyzes, and processes daily commercial billing scenarios including but not limited to: billing summaries, waives, document assistance, etc. Completes other claim items including but not limited to: first notice of loss claims, policy verifications, TIN verifications, updates to existing claims, etc. Collaborates with other departments to ensure claim/billing accuracy. Follows Claims/Billing Solutions team metrics and standards to strengthen the Customer Experience unit and provides the best customer experience we can as the first point of contact. Provides correspondence between departments and customers to achieve resolution to customer questions. Assists agents in navigation and defect management in policy administration systems. Provides navigation assistance to insureds for account portals. Assists with special projects involving billing and policy related items. Performs other related duties as assigned. Qualifications: High School Diploma or equivalent education is required. One to two years of customer service experience in the insurance industry, or equivalent combination of education and/or experience. A basic understanding of Microsoft products (Word, Excel, Outlook). Insurance knowledge or relevant work history beneficial. Exceptional customer service orientation; ability to build and foster strong working relationships with Commercial personnel at all levels. Familiar with common insurance concepts, practices and procedures. Demonstrated strong written and verbal communication skills, including the ability to handle difficult customer situations. Attention to detail and organizational skills. Ability to complete training program, including effective partnership with a peer trainer and understanding of training materials. Ability to follow department policies and guidelines, including aux (non-available) time, and additional SLA's (service level agreements) as set by Customer Experience Management. Benefits: We are proud to offer a robust benefits suite that includes: Competitive base salary plus incentive plans for eligible team members 401(K) retirement plan that includes a company match of up to 6% of your eligible salary Free basic life and AD&D, long-term disability and short-term disability insurance Medical, dental and vision plans to meet your unique healthcare needs Wellness incentives Generous time off program that includes personal, holiday and volunteer paid time off Flexible work schedules and hybrid/remote options for eligible positions Educational assistance #TMG

Job Description At COUNTRY Financial - Matt Reed Agency, we combine over 50 years of industry experience with a genuine commitment to helping our clients. We specialize in all lines of insurance and financial services, offering personalized guidance and dependable support to every individual and business we serve. Our office is client-focused and built on teamwork. We take pride in being a supportive, energetic group that values integrity, communication, and growth. If youre looking for a workplace that feels both professional and personal, this is the place to grow your career. As an Insurance Customer Service Representative, you will play an essential role in delivering outstanding client experiences. From handling inquiries and processing policy updates to supporting our agents and helping clients understand their coverage, youll be the face of service excellence in our agency. Base pay: $35,000-$45,000 (based on experience) Paid time off (PTO) and paid vacation Mon-Fri schedule with evenings and weekends off Retirement plan Hands-on training and mentorship Supportive team culture Home office support If youre motivated by helping others, thrive in a team environment, and want a role that keeps you engaged and growing, we encourage you to apply today! Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Hands on Training Mon-Fri Schedule Retirement Plan Evenings Off Weekends Off Home Office Support Paid Vacations Responsibilities Provide a positive and professional client experience in every interaction Greet clients and prospects who visit the office Contact clients at risk of policy or contract cancellation Manage calendars, schedule appointments, and handle follow-ups Support marketing campaigns and community events Requirements Prior customer service or insurance experience preferred Property & Casualty license (or willingness to obtain upon hire) Strong communication and interpersonal skills Organized and detail-oriented with excellent time management Team-oriented attitude with a proactive, doer mindset

Job Description Our growing agency is looking to add the perfect fit to our team. We are looking to add a high energy, customer focused individual to help create the ideal customer experience for our clients. We take great pride in our proactive approach to protecting customers from every day mayhem. The right person possesses the ability to interact with customers in person, over the phone, and digitally. Our team is looking for someone who wants to grow with the agency. You will be joining a highly successful team thanks in large part to our approach to taking care of customers. This is a primarily phone based position in a challenging field that offers lots of variety in the daily tasks. Our agency team is looking for the perfect fit to help us continue to achieve the level of service our customers expect while our agency continues to grow. Benefits Hourly Base Salary + Commission + Bonus Opportunities Flexible Schedule Paid Time Off (PTO) Hands on Training Career Growth Opportunities Responsibilities -Assist customers navigating coverages options to help with the changing needs -Perform tasks associated with customer billing -Be the frontline face to customers for the agency -Identify potential opportunities for sales within existing customer base Requirements -Positive attitude -Ability to professionally interact with a wide variety of customers -Patience with an ever changing marketplace -Team and customer first mentality -the ability to obtain a Property and Casualty license

Give us a Year - We will give you a Career! At Arona Home Essentials we make it easy to own your success! With a variety of positions and opportunities- we help you make your career what YOU want it to be. Do you like Sales? Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do you enjoy helping others and being part of a team? If any of these are a “Yes!”, then we may have the perfect role for you! Why work for Arona Home Essentials? We create opportunities for you! We make it a point to promote within creating endless growth potential for you! You can work your way to the future you want, we will help you own it! Arona has a long legacy as the leader in the rent to own industry. Arona is built on a foundation of excellence, customer focus, quality products and services and amazing team members! We are currently operating fifty-five stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Indiana, Kentucky, Missouri, New York, Pennsylvania, and Puerto Rico. Included is a comprehensive benefits package that includes: · How would you like to have Sundays off? Yes, every Sunday we are closed! · Paid time off including vacation, personal days, and holidays · Medical, Dental, Vision, Short Term Disability · Company paid Long-Term Disability and Life Insurance · Employee Assistance Plan · 401k Plan with a company match · Bonus & commission opportunities paid monthly! · Ongoing training and development · A family friendly work environment · Rewards for service Below is a list of our current positions along with a brief explanation of each job. If one, or several of these jobs interest you, we would love to hear from you! General Manager - Direct management of an Arona Home Essentials store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control are key result areas of this position. The Big 5 is done daily! Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages. Market and Growth Manager - Manage the sales and marketing function in an Arona Home Essentials store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, local social media reach, customer service program and store merchandising. Market and Growth Associate - Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system. Customer Retention Associate - Assisting the Customer Accounts Department in lease agreement renewal. Delivery Specialist - This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing a lease agreement is also occasionally required. Education and Experience · Must have a high school diploma or equivalent or at least 1 year of working experience Required Skills and Competencies · Must have a valid state driver's license and safe driving record · Must be 18 years of age or older · Bi-lingual is a PLUS! Physical Requirements · Positions routinely require lifting, loading, and “dollying” merchandise over fifty pounds You must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Driver Qualification Policy. You must pass a drug screening and criminal background investigation. EEOC Statement Arona Home Essentials s is an Equal Opportunity Employer

2406 N Jefferson Way, Indianola, IA 50125 BDC Service Representative$19 - $22 per hour Depending on Experience! We Pay More for Your Experience!Great Benefits and Room for Advancement! Experience is a Plus! Great Customer Service Skills Required! Growing Service Department Walk-in Applicants are Welcome! Would you like to be a part of the Winning Team? DeYarman Ford in Indianola is currently looking for positive, motivated people to join our Business Development Center. We have an immediate opening for aBDC Service Representative.The position of the Service BDC Representative contributes to the overall success of the dealership by working to assure customer satisfaction. Webelieve culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success. We offer: $19 - $22 per hour Full Time Monday - Friday Paid Vacation & Holidays Positive and professional work environment Hands-on management staff Transparency within the Company Paid Training Excellent opportunity for advancement 401(k) with company match Health, Dental, Vision, Life, and Disability Insurance Responsibilities BDC Representative: Answer all incoming service calls Schedule service appointments Call customers for follow ups, appointment reminders, missed appointments, and to bring customers into the dealership for service. Call customers to inform them of recalls Administer our in-house rentals Interact with customers as well as with all dealership departments. Gather data for outgoing calls. Candidates must be reliable and must report to work promptly when scheduled. Other duties may be assigned QualificationsBDC Representative: Great customer service skills required At least one previous role based in strong customer service experience preferred CDK experience is a plus! Team player attitude Prompt and courteous Enthusiastic personality Must have strong computer skills Please upload your resume. Completing the online assessment will grant you priority approval! Must be authorized to work in the U.S. without sponsorship and be a current resident. Must pass pre-employment testing to include background checks, MVR, and drugscreen. About us: DeYarman Automotive Group has recently purchased the Chrysler/ Dodge/ Jeep/ Ram dealership in Ames. Come join our team and be part of a company that has 40+ years experience in the automotive industry. We know how to take care of our people and want to talk to you! We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status. RequiredPreferredJob Industries Customer Service

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Call Center Representative - ($500 Hiring Bonus!) Can you provide excellent customer service? Do you have experience in an outbound call center? Are you a quick learner with a can-do attitude? If so, our Call Center Representative could be a fit for you! Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive. What You'll Do: * Respond to and resolve customer service requests. * Communicate directly by phone with policyholders, and potential new customers regarding insurance matters. * Process agent appointments and/or follow-ups for all Agents and registered representatives. * Create positive business relationships between the agents, the company and with our customers. * Understand the basic information for all products offered by FBL Financial Group, Inc. What It Takes to Join Our Team: * High school diploma or equivalent required. * Must have or be able to attain knowledge regarding how the insurance industry operates. * Analytical/problem solving skills required. * Basic personal computer skills Windows environment (Word, Excel) required. Keyboard skills (40 - 45 NWPM). * Oral and written communication skills as appropriate to this position. * Reasonably regular and predictable attendance. * Proficiency in both English and Spanish preferred. * Ability to work in person from our office in West Des Moines, Iowa. What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau....where the grass really IS greener! Starting pay is $17.00/hour with a $500 hiring bonus. After 3 months of employment, a fulltime/part-time/Regular work may be an option. Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00

Position Title:Building Security Services Specialist IIIJob Group:Professional & ScientificRequired Minimum Qualifications:High school diploma or equivalent and 5 years of related experience.Special Required QualificationsDrivers LicensePreferred Qualifications:Certified Facilities or Security Credential (Such as Certified Protection Professional (CPP), Physical Security Professional (PSP), or a related facilities management or access control certification.) Experience configuring and maintaining complex electronic key management systems in a large institutional or multi-building environment. Formal training or experience managing multi-phase projects, budgets, and vendors. Knowledge of building construction and security standards. Experience collaborating with various stakeholders, such as: campus units, contractors, and vendors.Job Description: The Iowa State University Department of Public Safety is seeking a highly skilled Building Security Services Specialist III to support and enhance campus security and facility access systems. This position requires advanced computer and business process skills, expert knowledge of keying and hardware systems, and strong project management abilities. The successful candidate will play a critical role in ensuring campus safety by overseeing keying projects, reviewing security-related construction elements, and collaborating with campus partners to maintain compliance with university policies and federal security standards. Key Duties and Responsibilities Master the use of multiple software platforms, including Simple K (key management), FAMIS/TMA (work order management), Lucernex (project management), and TRAKA (electronic key cabinet management). Receive, integrate, and document customer requests accurately for accountability and audit purposes. Demonstrate advanced proficiency in Microsoft Office Suite to support project planning, tracking, and reporting. Apply moderate knowledge of building construction, particularly elements related to building security. Oversee components of capital projects, small projects, and self-initiated repairs; lead facility rekeying efforts. Serve as project manager for assigned work-scoping, bidding, procuring supplies, and formalizing work to be completed. Partner with campus units to review project specifications, remodel plans, and security modifications for compliance and best practices. Evaluate, audit, and implement process or hardware changes using critical analysis aligned with university standards. Maintain accurate records for keying systems, hardware components, access levels, and expenditures. Manage security-sensitive tasks, including access to federally controlled spaces with national security implications. Provide expert knowledge of hardware, keys, and acceptable usage types to guide decision-making. Engage professionally with customers, contractors, vendors, and internal stakeholders to resolve project and keying issues. Mitigate and resolve high-impact issues exceeding $100,000 in scope, acting as a first-line managerial contact. Interpret ISU policies to determine appropriate actions for complex security and operational scenarios. About the Department The Department of Public Safety at Iowa State University is dedicated to providing a safe, secure, and welcoming environment for the entire campus community. The department works collaboratively with students, faculty, staff, and external partners to deliver comprehensive safety and security services that support the university's mission of teaching, research, and outreach. Joining this team means being part of a trusted group of professionals committed to proactive problem-solving, operational excellence, and safeguarding the university's people, property, and resources. In addition to Iowa State University's standard background check, candidates are required to successfully complete additional background checks, thorough reference checks, and pre-employment health evaluation(s) in accordance with the Department of Public Safety's hiring practices. Example of Duties • Coordinates, configures, operates, and maintains physical and electronic security systems. • Assists with developing customer rates and managing budget. • Oversees and coordinates with staff on access and maintenance for security systems. • Collaborates with vendors and contractors for security support. • Assists in developing policies and procedures related to building access, surveillance, and security. Level Guidelines • Senior-level position possessing high-level professional and/or technical skills working independently under minimal supervision to support ISU's mission and department or work unit goals • Applies senior-level professional knowledge and expertise to work requiring greater latitude • Solves moderately complex problems and regularly exercises judgment to determine appropriate action • Regularly exercises judgment to resolve problems and determine appropriate action on a broad set of issue and problems. May provide recommendations regarding problems/issues outside the bounds of defined procedures and practices • Responds to complicated inquiries, provides training, and provides direction to lower-level staff • May provide supervision for one to two other staff (i.e., leads a small work team) • May lead projects for which well-defined practices and procedures may not exist • Provides guidance to students Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position. Appointment Type:RegularNumber of Months Employed Per Year:12 Month Work PeriodTime Type:Full time Pay Grade:PS808Application Instructions: To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email ********************** or call ************ or Toll Free: **************. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program Original Posting Date:December 4, 2025Posting Close Date:December 18, 2025Job Requisition Number:R18215

Department: Used Parts FLSA Status: Exempt PRIMARY PURPOSE: Housby is looking for an ambitious and experienced Inside Sales Representative to be responsible for soliciting new business for our Used Parts sector, while also maintaining and growing existing accounts. This individual will be handling internet sales through our wholesale and customer websites, answering incoming calls, making consistent outbound calls to new customers, and assisting customers in-house, as needed. WHY HOUSBY: Housby, a family-owned business for over 50 years, offers a flexible environment, a competitive benefits and compensation package, and most importantly, a culture that promotes growth along with celebrating success. Here at Housby we realize that our greatest asset remains our employees, and we are committed to developing and promoting our talented individuals to support our future leadership needs. EXPECTATIONS: Essential duties include the following. Other duties may be assigned. Answer incoming phone calls and email requests for used parts, as well as complete outgoing phone calls and emails to potential and existing customers in order to sell parts inventory. Prepare call reports completely, accurately and on a timely basis. Discuss uses and features of various parts to customers based on knowledge of equipment. Field and reply to customer inquiries regarding used parts in a timely manner. Record sales by invoicing customers. Follow prescribed cash, credit, and check processing procedures of Housby. Maintain a specific amount of customer touch points each day through emails and/or calls received and/or sent. Investigate and resolve customer complaints. Follow-up with buyers to ensure successful referral business. Provide regular reports on online sales performance to senior management. Ensure parts listed on the website are accurately portrayed with photos and descriptions according to Housby's standards. Will assist with shipping and receiving of parts, along with taking care of walk-in customers, as needed. Maintain and create good customer relationships, internal and external. Must have knowledge and ability to view and understand parts manuals for parts research. Participate in job-related training and development. Maintain a professional image at all times. Expected to follow the Company's safety rules and safety policies. SKILLS & EXPERIENCE: Previous Inside Sales experience required. Used parts experience within Heavy Duty industry highly preferred. Familiarity with CRM platforms. Strong computer and phone skills. Ability to interpret customer needs. Effective oral communication over the phone and in person. Valid Driver's License and dependable transportation. EDUCATION: High School Diploma or GED required. PHYSICAL DEMANDS: Must be able to lift up to 50 pounds of material. Requires the use of both hands. Position may require standing, walking, moving, climbing, carrying, bending, kneeling, crawling, reaching, handling, pushing, and pulling. Ability to view a computer monitor. WORK ENVIRONMENT: This position will work at the Housby Corporate Headquarters. The work environment for this position can be varied due to the differences in our work site. While performing the duties of this job, the employee may occasionally be exposed to moving mechanical parts, fumes, or airborne particles, toxins, and outside weather conditions. Potentially exposed to battery acid, gasoline, chemical cleaning material or other toxic materials commonly found in motor vehicle service departments, some of which may be considered health hazards. The noise level in the work environment is usually low to moderate. Works primarily indoors. COMPENSATION: Competitive Compensation Structure (Base + Commission) Full benefits including medical, dental, vision, life insurance, 401(k) with company match, competitive PTO structure, holiday pay, and more! Energetic and transparent work environment. Driven, motivated, and talented support team. Ongoing training and professional development opportunities. Housby is an Equal Opportunity Employer.

Your Mission: As an Animal Services Officer, you will be on the front lines of protecting animals and promoting public safety in our community. You'll respond to calls for service involving the welfare of animals, investigate reports of neglect or ordinance violations, and work to resolve conflicts between people and animals. Your efforts will directly support the mission of the Animal Rescue League of Iowa by fostering a responsible community where animals are valued and treated humanely. What You'll Do: You will respond to calls regarding public safety, animal welfare, and quality-of-life concerns, including both domestic animals and, in some cases, wildlife. Your work will involve investigating cruelty, neglect, and bite cases, providing aid to injured or sick animals, and educating citizens about animal ordinances and responsible ownership. You'll patrol city streets, ensure compliance with animal laws, issue warnings or citations when necessary, and maintain thorough, accurate reports of your daily activities. Operating Animal Services vehicles and equipment safely will be part of your day-to-day, and when necessary, you'll perform humane euthanasia. Throughout all interactions-with ARL staff, law enforcement, and members of the public-you will represent the ARL and the City of Des Moines with professionalism and respect. What You Bring: You have a high school diploma or GED and a valid driver's license with a satisfactory driving record. You're comfortable operating larger vehicles and can pass a police background check. You remain calm and think clearly under pressure, making sound decisions even in fast-paced or stressful situations. You communicate effectively, prepare accurate documentation, and understand how to read and interpret city and state animal ordinances. You can work well with others, apply logical reasoning to complex situations, and perform basic mathematical calculations. Above all, you have a commitment to animal welfare and public service. Working Conditions: This role requires the ability to lift up to 50 pounds and work outdoors in all types of weather, including extreme heat or cold. You may be exposed to odors, zoonotic diseases, animal waste, scratches or bites, and moderate noise. The position involves both sitting and standing for extended periods and responding to situations that can be physically and emotionally demanding. Why Work at the ARL? At the ARL, every day brings new challenges and opportunities to make a difference-for both animals and people. You'll join a supportive, mission-driven team that is passionate about creating a safer, more humane community. We offer a collaborative environment, opportunities for professional growth, and the chance to be part of meaningful change for the animals and citizens we serve. Employment in this position is at-will, meaning that either the employee or the ARL may terminate the employment relationship at any time. In compliance with the Americans with Disabilities Act and/or applicable state regulations, the Animal Rescue League will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations.