In any retail store, great customer service is vital to maintaining brand image and reaching sales goals. A customer service retail associate is thus responsible for providing quality customer service to everyone from the moment they walk into the premises.
Providing great customer service primarily involves duties like greeting customers, answering their questions, making appropriate suggestions, and demonstrating products as needed. They also help boost sales by informing customers of ongoing promotions and campaigns in the store. More than that, a customer service retail associate may also work the cash register and process orders, bag items, and take in returns or exchanges.
Usually, the minimum qualification for this position is a high school diploma and experience in customer service. However, applicants with no job experience at all may still qualify as this is an entry-level job.
A customer service retail associate makes around $24,000 per year, on average, or about $12 an hour. With enough experience, they may reach the level of a store supervisor that can provide a higher income level.
There is more than meets the eye when it comes to being a customer service retail associate. For example, did you know that they make an average of $14.1 an hour? That's $29,325 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -105,200 job opportunities across the U.S.
There are certain skills that many customer service retail associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed math skills, selling skills and interpersonal skills.
If you're interested in becoming a customer service retail associate, one of the first things to consider is how much education you need. We've determined that 31.9% of customer service retail associates have a bachelor's degree. In terms of higher education levels, we found that 2.7% of customer service retail associates have master's degrees. Even though some customer service retail associates have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer service retail associate. When we researched the most common majors for a customer service retail associate, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on customer service retail associate resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer service retail associate. In fact, many customer service retail associate jobs require experience in a role such as cashier. Meanwhile, many customer service retail associates also have previous career experience in roles such as customer service representative or sales associate.
