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In any retail store, great customer service is vital to maintaining brand image and reaching sales goals. A customer service retail associate is thus responsible for providing quality customer service to everyone from the moment they walk into the premises.

Providing great customer service primarily involves duties like greeting customers, answering their questions, making appropriate suggestions, and demonstrating products as needed. They also help boost sales by informing customers of ongoing promotions and campaigns in the store. More than that, a customer service retail associate may also work the cash register and process orders, bag items, and take in returns or exchanges.

Usually, the minimum qualification for this position is a high school diploma and experience in customer service. However, applicants with no job experience at all may still qualify as this is an entry-level job.

A customer service retail associate makes around $24,000 per year, on average, or about $12 an hour. With enough experience, they may reach the level of a store supervisor that can provide a higher income level.

There is more than meets the eye when it comes to being a customer service retail associate. For example, did you know that they make an average of $14.1 an hour? That's $29,325 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -105,200 job opportunities across the U.S.

What Does a Customer Service Retail Associate Do

There are certain skills that many customer service retail associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed math skills, selling skills and interpersonal skills.

Learn more about what a Customer Service Retail Associate does

How To Become a Customer Service Retail Associate

If you're interested in becoming a customer service retail associate, one of the first things to consider is how much education you need. We've determined that 31.9% of customer service retail associates have a bachelor's degree. In terms of higher education levels, we found that 2.7% of customer service retail associates have master's degrees. Even though some customer service retail associates have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service retail associate. When we researched the most common majors for a customer service retail associate, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on customer service retail associate resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer service retail associate. In fact, many customer service retail associate jobs require experience in a role such as cashier. Meanwhile, many customer service retail associates also have previous career experience in roles such as customer service representative or sales associate.

Customer Service Retail Associate Career Paths

Average Salary for a Customer Service Retail Associate

Customer Service Retail Associates in America make an average salary of $29,325 per year or $14 per hour. The top 10 percent makes over $35,000 per year, while the bottom 10 percent under $23,000 per year.
Average Customer Service Retail Associate Salary
$29,325 Yearly
$14.10 hourly
$23,000
10 %
$29,000
Median
$35,000
90 %

What Am I Worth?

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Customer Service Retail Associate Education

Customer Service Retail Associate Majors

22.4 %

Customer Service Retail Associate Degrees

High School Diploma

32.9 %

Bachelors

31.9 %

Associate

20.4 %

Top Skills For a Customer Service Retail Associate

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.9% of customer service retail associates listed pos on their resume, but soft skills such as math skills and selling skills are important as well.

Choose From 10+ Customizable Customer Service Retail Associate Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Retail Associate templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Retail Associate resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Service Retail Associate Resume

Customer Service Retail Associate Demographics

Customer Service Retail Associate Gender Distribution

Female
Female
67%
Male
Male
33%

After extensive research and analysis, Zippia's data science team found that:

  • Among customer service retail associates, 66.7% of them are women, while 33.3% are men.

  • The most common race/ethnicity among customer service retail associates is White, which makes up 60.3% of all customer service retail associates.

  • The most common foreign language among customer service retail associates is Spanish at 67.6%.

Online Courses For Customer Service Retail Associate That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Customer Service Mastery: Delight Every Customer
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Master Customer Service using this practical customer care course...

Customer Service, Customer Support, And Customer Experience
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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

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How to Approach New Customers and Maintain Existing Ones...

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Best States For a Customer Service Retail Associate

Some places are better than others when it comes to starting a career as a customer service retail associate. The best states for people in this position are Washington, California, Massachusetts, and Rhode Island. Customer service retail associates make the most in Washington with an average salary of $43,881. Whereas in California and Massachusetts, they would average $34,734 and $34,579, respectively. While customer service retail associates would only make an average of $34,038 in Rhode Island, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Customer Service Retail Associate Jobs:
1,568
Highest 10% Earn:
$40,000
Location Quotient:
1.47 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New Hampshire

Total Customer Service Retail Associate Jobs:
1,863
Highest 10% Earn:
$40,000
Location Quotient:
1.32 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Washington

Total Customer Service Retail Associate Jobs:
4,733
Highest 10% Earn:
$50,000
Location Quotient:
0.81 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Service Retail Associates

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Top Customer Service Retail Associate Employers

Most Common Employers For Customer Service Retail Associate

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1T-Mobile$37,004$17.7933
2Kohl's$30,882$14.8595
3Lowe's Companies$30,383$14.6142
4Kmart$29,713$14.2964
5Sears Holdings$29,402$14.1469
6Macy's$29,097$13.99146
7The Home Depot$29,093$13.9960
8Walgreens$28,908$13.9040
9JCPenney$28,813$13.85115
10Toys"R"Us$28,659$13.7843

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