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Become A Customer Service Retail Associate

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Working As A Customer Service Retail Associate

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $21,780

    Average Salary

What Does A Customer Service Retail Associate Do At Public Storage

* Excellent Customer Service
* Provide outstanding customer service; recommend storage solutions and assist them with their storage needs
* Welcome customers and make their move-in a positive experience through friendly interaction and knowledgeable guidance
* Take pride in the appearance of your property; maintain a clean and debris-free location for a great customer experience
* Consult and sell Public Storage packing and moving supplies
* Day-to
* Day Business
* Work independently or with other team members at multiple locations
* Days will consist of a mix of customer service and property upkeep
* Make customer calls regarding their account, collections and other items; document notes on the computer system
* Conduct daily physical storage unit inspection; confirm inventory availability and ensure spaces are secure and/or ready to rent
* Manage, audit, balance cash drawer; prepare and make daily deposits
* Perform cleaning and maintenance such as sweeping, mopping, picking up trash and wiping windows to ensure a great customer experience
* Partner with District Managers and other team members to exceed company goals and expectations
* BENEFITS
* Hourly rate of $11
* On-site company housing at many locations
* Extensive paid training and coaching plans to grow your interpersonal and business skills – we want you to succeed!
* Comprehensive group healthcare programs
* k) with generous employer match
* Paid time off with annual cash payout of unused hours
* Next level roles and career opportunities throughout the United States

What Does A Customer Service Retail Associate Do At Ashley Furniture Industries, Inc.

Implement opening and closing proceduresManage telephone trafficAccess inventory information and advise sales associatesComplete sales transactionsExecute daily checklistsExplain terms for customer pick up or deliveryJob RequirementsKnowledge

What Does A Customer Service Retail Associate Do At Batteries Plus Bulbs

* Repair cell phones, tablets, light fixtures and other devices, and replacing screens and other components on smart phones and tablets.
* Not a battery and bulb expert? No problem, we will train you!
* We can provide you flexible hours to accommodate a multitude of schedules

What Does A Customer Service Retail Associate Do At Ashley Furniture

Implement opening and closing procedures Manage telephone traffic Access inventory information and advise sales associates Complete sales transactions Execute daily checklists Explain terms for customer pick up or delivery Job Requirements Knowledge

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How To Become A Customer Service Retail Associate

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Customer Service Retail Associate jobs

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Top Skills for A Customer Service Retail Associate

CustomerServiceSkillsNewMerchandiseSalesFloorCustomerSatisfactionCustomerComplaintsRetailSalesCustomerInquiriesProductKnowledgePhoneCallsCustomerQuestionsGreetingCustomersPOSSalesGoalsSalesPricesDataEntrySpecialOrdersInventoryControlRetailStoreCurrentSalesCommunicationSkills

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Top Customer Service Retail Associate Skills

  1. Customer Service Skills
  2. New Merchandise
  3. Sales Floor
You can check out examples of real life uses of top skills on resumes here:
  • Strengthened customer service skills while working in a small gift shop setting and attached Flower Shop.
  • Set up displays, stocks shelves, coolers, bins, freezers, containers, or trays with new merchandise.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Assisted in ringing up sales accurately at registers and/or bagging merchandise to customer satisfaction.
  • Guaranteed positive customer experiences and resolved customer complaints.

Top Customer Service Retail Associate Employers

Customer Service Retail Associate Videos

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