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Customer Service Retail Associate Careers

People often go shopping and become attracted to many beautiful products. But with huge varieties available from tons of brands, they get confused and end up getting the wrong product. But Customer Service Retail Associates won't let that happen. They save customers by recommending what fits them best. You can even return your wrongly selected product and ask them for a refund; after all, that is why associates are there.

You can see Customer Service Retail Associates providing high-level customer service to customers by responding to their concerns and queries. These professional associates also support the promotional strategies and marketing campaigns of shops. They do so by attractively demonstrating merchandise and offering products to the audience. Associates also deal with refund processes and item replacement issues to satisfy their customers.

If you have gravitated towards this exciting job, you need to get a high school degree or GED. Working as a professional associate, you can earn around $11.91 an hour. They are usually found working in different retail stores, brand outlets, and markets.

There is more than meets the eye when it comes to being a customer service retail associate. For example, did you know that they make an average of $11.85 an hour? That's $24,638 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -105,200 job opportunities across the U.S.

What Does a Customer Service Retail Associate Do

There are certain skills that many customer service retail associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed math skills, selling skills and interpersonal skills.

When it comes to the most important skills required to be a customer service retail associate, we found that a lot of resumes listed 16.9% of customer service retail associates included pos, while 12.9% of resumes included customer service, and 12.4% of resumes included positive attitude. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service retail associate job title. But what industry to start with? Most customer service retail associates actually find jobs in the retail and hospitality industries.

How To Become a Customer Service Retail Associate

If you're interested in becoming a customer service retail associate, one of the first things to consider is how much education you need. We've determined that 26.3% of customer service retail associates have a bachelor's degree. In terms of higher education levels, we found that 2.9% of customer service retail associates have master's degrees. Even though some customer service retail associates have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service retail associate. When we researched the most common majors for a customer service retail associate, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on customer service retail associate resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer service retail associate. In fact, many customer service retail associate jobs require experience in a role such as cashier. Meanwhile, many customer service retail associates also have previous career experience in roles such as customer service representative or sales associate.

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Average Salary
$24,638
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
251,585
Job Openings

Customer Service Retail Associate Career Paths

Top Careers Before Customer Service Retail Associate

Cashier
27.2 %

Top Careers After Customer Service Retail Associate

Cashier
20.7 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Service Retail Associate

Customer Service Retail Associates in America make an average salary of $24,638 per year or $12 per hour. The top 10 percent makes over $29,000 per year, while the bottom 10 percent under $20,000 per year.
Average Salary
$24,638

Best Paying Cities

City
ascdesc
Average Salarydesc
Aurora, CO
Salary Range18k - 31k$24k$24,329
Des Moines, IA
Salary Range18k - 29k$24k$23,788
Cherry Hill, NJ
Salary Range18k - 29k$23k$23,416
Albuquerque, NM
Salary Range17k - 30k$23k$22,782
Phoenix, AZ
Salary Range16k - 29k$22k$22,378
$16k
$31k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Retail Customer Service
Retail Customer Service
Home Choice
Home Choice
03/30/2021
03/30/2021
$31,30503/30/2021
$31,305
Retail Customer Service Associate
Retail Customer Service Associate
Fedex Office
Fedex Office
03/29/2021
03/29/2021
$30,82503/29/2021
$30,825
Customer Service Associate, LGA Fabulous Retail
Customer Service Associate, LGA Fabulous Retail
Marshall Retail Group
Marshall Retail Group
03/19/2021
03/19/2021
$33,80903/19/2021
$33,809
Retail Customer Service
Retail Customer Service
Rent-A-Center Inc.
Rent-A-Center Inc.
03/06/2021
03/06/2021
$31,30503/06/2021
$31,305
Retail Customer Service Associate
Retail Customer Service Associate
Fedex
Fedex
01/28/2021
01/28/2021
$30,82501/28/2021
$30,825
See More Recent Salaries

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Customer Service Retail Associate Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Service Retail Associate. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Service Retail Associate Resume

At Zippia, we went through countless Customer Service Retail Associate resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Service Retail Associate Demographics

Gender

female

63.0 %

male

31.3 %

unknown

5.7 %

Ethnicity

White

59.8 %

Hispanic or Latino

21.9 %

Black or African American

9.8 %

Foreign Languages Spoken

Spanish

67.6 %

French

5.1 %

Chinese

3.1 %
See More Demographics

Customer Service Retail Associate Education

Majors

Business
21.9 %

Degrees

Certificate

27.1 %

High School Diploma

24.8 %

Bachelors

24.0 %
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Service Retail Associate

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.9% of customer service retail associates listed pos on their resume, but soft skills such as math skills and selling skills are important as well.

Best States For a Customer Service Retail Associate

Some places are better than others when it comes to starting a career as a customer service retail associate. The best states for people in this position are North Dakota, Washington, New York, and California. Customer service retail associates make the most in North Dakota with an average salary of $28,134. Whereas in Washington and New York, they would average $27,999 and $27,981, respectively. While customer service retail associates would only make an average of $27,507 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Pennsylvania

Total Customer Service Retail Associate Jobs:
9,846
Highest 10% Earn:
$40,000
Location Quotient:
1.05
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Maine

Total Customer Service Retail Associate Jobs:
1,568
Highest 10% Earn:
$34,000
Location Quotient:
1.47
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Wyoming

Total Customer Service Retail Associate Jobs:
511
Highest 10% Earn:
$39,000
Location Quotient:
1.06
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Service Retail Associate Employers

1. Walmart
4.9
Avg. Salary: 
$24,454
Customer Service Retail Associates Hired: 
199+
2. Macy's
4.4
Avg. Salary: 
$24,239
Customer Service Retail Associates Hired: 
147+
3. Ross Stores
4.4
Avg. Salary: 
$24,006
Customer Service Retail Associates Hired: 
141+
4. J. C. Penney
4.2
Avg. Salary: 
$24,040
Customer Service Retail Associates Hired: 
115+
5. Sears Holdings
3.8
Avg. Salary: 
$24,355
Customer Service Retail Associates Hired: 
68+
6. Kmart
4.8
Avg. Salary: 
$23,370
Customer Service Retail Associates Hired: 
64+

Customer Service Retail Associate Videos

Updated October 2, 2020