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Best customer service retail associate certifications
The best certifications for a customer service retail associate are Certified Sales Professional (CSP), Certified Occupational Therapy Assistant (COTA), and Certified Medical Office Manager (CMOM).
Customer service retail associate certifications demonstrate your competency as a customer service retail associate to employers. However, not all customer service retail associate certifications provide the same value.
Below is a list of the best customer service retail associate certifications. Obtaining a customer service retail associate certification will give you a leg up when you apply for jobs and increase your potential salary.
4 best certifications for customer service retail associates
| Rank | Customer service retail associate certification | Organization |
|---|---|---|
| 1 | Certified Sales Professional (CSP) | MRERF |
| 2 | Certified Occupational Therapy Assistant (COTA) | NBCOT |
| 3 | Certified Medical Office Manager (CMOM) | PMI |
| 4 | Microsoft Office Specialist: Expert (Office 365 and Office 2019) | Microsoft |
4 best customer service retail associate certifications
1. Certified Sales Professional (CSP)
The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling. From business creation to improved time and territory management; goal-setting to prospecting, and everything in between, attendees return to the territory with a renewed enthusiasm for selling.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
2. Certified Occupational Therapy Assistant (COTA)
Is a not-for-profit credentialing agency that provides certification for the occupational therapy profession. NBCOT® serves the public interest by developing, administering and continually reviewing a certification process that reflects current standards of competent practice in occupational therapy. We also work with state regulatory authorities, providing information on credentials, disciplinary actions, and regulatory and certification renewal issues.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 5 year(s)
3. Certified Medical Office Manager (CMOM)
Experienced medical office professionals with exceptional administrative skills are eligible to sit for the Certified Medical Office Manager (CMOM) exam. To attain CMOM certification, all candidates must demonstrate a high level of knowledge in financial management, managed care contracting, personnel, and time management. Risk management, medical record keeping and facility management issues should also be mastered.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
4. Microsoft Office Specialist: Expert (Office 365 and Office 2019)
Demonstrate that you have the advanced skills needed to get the most out of Office by earning a Microsoft Office Specialist: Expert certification in multiple Office programs.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? No
- Renewal required? Every 1 year(s)
What is the best certification for a customer service retail associate?
The best customer service retail associate certification is Certified Sales Professional (CSP). The Certified Sales Professional (CSP) is awarded by the Manufacturers Representatives Educational Research Foundation. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.
Here's a bit more background on how to obtain this customer service retail associate certification:
- To become a certified Certified Sales Professional (CSP), you need to pass the exam.
- This certificate requires more than two years of work experience.
- Renew certification every 3 year.
The most common combination of customer service retail associate certifications include: Certified Sales Professional (CSP), Certified Occupational Therapy Assistant (COTA), and Certified Medical Office Manager (CMOM).
Online courses for customer service retail associates to earn certifications
1. Customer Service Mastery: Delight Every Customer
Master Customer Service using this practical customer care course...
2. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
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4. Customer Service
How to Approach New Customers and Maintain Existing Ones...
5. Customer Service: 6 Keys To Exceptional Customer Service
Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...
6. [2023] Customer Service 2.0: Learn Digital Customer Service
Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...
7. Fundamentals of Logistics, Supply Chain & Customer Service
Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...
8. Customer Service Success: Take Your Skills to the Next Level
3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...
9. The Customer: Build a Customer Service Strategy (BITE SIZE)
For you and your team to be successful in providing great customer service, start by putting your customer first...
10. Customer Service Training: Dealing with Difficult Customers
Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...
11. Your Customer Service Toolbox: Best Practices for Beginners
Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...
12. Outstanding Customer Service - The Ultimate Guide!
Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...
13. SAP Customer Service (CS/SM) - Service Management module
Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...
14. Customer Service Basics: Improve your Service now
The basic golden rules to kickstart your service...
15. Customer Service: Keep 'em coming back!
How to give the best customer service in your industry and keep those customers raving about your business...
16. Brilliant Customer Service: How to Impress your Customers!
Enhance your customer support and truly differentiate yourself from your competition!...
17. Customer Retention: Maximise Your Profits
How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits...
18. Dealing With Angry Customers
Skills and Techniques for Handling Most Customer Situations...
19. Business Communication Skills: Handling Clients & Customers
Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...
20. Customer Relationship Management A Retail Perspective
The success of your business through managing relationships with customers effectively...