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Customer service retail associate education requirements

Updated January 8, 2025
2 min read
Usually, customer service retail associates don't need a college education. The most common degree for customer service retail associates is high school diploma with 33% graduates, with only 32% customer service retail associate graduates earning bachelor's degree. Customer service retail associates who decided to graduate from college often finish University of Phoenix or University of New Mexico. Some good skills to have in this position include pos, customer service and customer orders.

Popular customer service retail associate certifications include Certified Sales Professional (CSP), Certified Occupational Therapy Assistant (COTA), or Certified Medical Office Manager (CMOM). To improve customer service retail associate qualification and skills, we prepared some online courses to help in customer service retail associate education paths.

What education do you need to become a customer service retail associate?

What degree do you need to be a customer service retail associate?

The most common degree for customer service retail associates is high school diploma, with 33% of customer service retail associates earning that degree. The second and third most common degree levels are bachelor's degree degree at 32% and bachelor's degree degree at 20%.
  • High School Diploma, 33%
  • Bachelor's, 32%
  • Associate, 20%
  • Diploma, 7%
  • Other Degrees, 8%

What should I major in to become a customer service retail associate?

You should major in business to become a customer service retail associate. 22% of customer service retail associates major in business. Other common majors for a customer service retail associate include general studies and criminal justice.

Best majors for customer service retail associates

RankMajorPercentages
1Business22.4%
2General Studies8.3%
3Criminal Justice6.9%
4Psychology6.4%
5Liberal Arts5.0%

20 best online courses for customer service retail associates

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1. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

2. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

3. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

4. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

5. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

6. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

7. Fundamentals of Logistics, Supply Chain & Customer Service

udemy
4.5
(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

8. Customer Service Success: Take Your Skills to the Next Level

udemy
4.5
(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

9. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

10. Customer Service Training: Dealing with Difficult Customers

udemy
4.5
(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

11. Your Customer Service Toolbox: Best Practices for Beginners

udemy
4.5
(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

12. Outstanding Customer Service - The Ultimate Guide!

udemy
4.5
(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

13. SAP Customer Service (CS/SM) - Service Management module

udemy
4.4
(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

14. Customer Service Basics: Improve your Service now

udemy
4.5
(889)

The basic golden rules to kickstart your service...

15. Customer Service: Keep 'em coming back!

udemy
4.5
(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

16. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

17. Customer Retention: Maximise Your Profits

udemy
4.6
(481)

How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits...

18. Dealing With Angry Customers

udemy
4.3
(254)

Skills and Techniques for Handling Most Customer Situations...

19. Business Communication Skills: Handling Clients & Customers

udemy
4.4
(1,161)

Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...

20. Customer Relationship Management A Retail Perspective

udemy
4.5
(425)

The success of your business through managing relationships with customers effectively...

Average customer service retail associate salary by education level

According to our data, customer service retail associates with a Master's degree earn the highest average salary, at $32,672 annually. Customer service retail associates with a Bachelor's degree earn an average annual salary of $32,469.
Customer service retail associate education levelCustomer service retail associate salary
Master's Degree$32,672
High School Diploma or Less$29,780
Bachelor's Degree$32,469
Some College/ Associate Degree$30,346

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.