Research Summary. We analyzed 1,613 customer service retail associate resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Walmart and Macy's. Here are the key facts about customer service retail associate resumes to help you get the job:

  • The average customer service retail associate resume is 257 words long
  • The average customer service retail associate resume is 0.6 pages long based on 450 words per page.
  • Pos is the most common skill found on a customer service retail associate resume. It appears on 20.3% of resumes.
After learning about how to write a professional customer service retail associate resume, you can make sure your resume checks all the boxes with our resume builder.


Customer Service Retail Associate Resume Example

Choose From 10+ Customizable Customer Service Retail Associate Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Retail Associate templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Retail Associate resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Service Retail Associate Resume
Customer Service Retail Associate Resume
Customer Service Retail Associate Resume
Customer Service Retail Associate Resume
Customer Service Retail Associate Resume
Customer Service Retail Associate Resume
Customer Service Retail Associate Resume
Customer Service Retail Associate Resume
Customer Service Retail Associate Resume
Customer Service Retail Associate Resume
Customer Service Retail Associate Resume
Customer Service Retail Associate Resume
Customer Service Retail Associate Resume
Customer Service Retail Associate Resume
Customer Service Retail Associate Resume
Customer Service Retail Associate Resume

Customer Service Retail Associate Resume Format And Sections


1. Add Contact Information To Your Customer Service Retail Associate Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Service Retail Associate Resume Contact Information Example #1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 |

Do you want to know more?
How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Customer Service Retail Associate Resume Relevant Education Example #1

High School Diploma 2018 - 2020

Customer Service Retail Associate Resume Relevant Education Example #2

High School Diploma 2015 - 2017


3. Next, Create A Customer Service Retail Associate Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Customer Service Retail Associate Skills For Resume

  • POS Skills

    POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Retail Environment Skills

    A retail environment can be defined as the environment in which things are sold on a commercial scale. It is the sum of the variables and forces inside and outside the company that can influence retail decisions. Businesses in this sector sell a wide range of products to consumers and companies, ranging from groceries, clothing, hardware, household items, and office supplies.

  • Bank Deposits Skills

    Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

  • Product Line Skills

    Product line is a collection of similar or related products that may be under a single brand manufactured by the same company. It may include different varieties of a specific product of a brand which comes in different categories. In other cases, the product line may differ in some characteristics despite being from the same manufacturer.

  • Retail Sales Skills

    Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

  • Sales Floor Skills

    The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Top Skills for a Customer Service Retail Associate

  • POS, 20.3%
  • Customer Service, 15.8%
  • Customer Orders, 13.1%
  • Retail Environment, 10.2%
  • Other Skills, 40.6%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

4. List Your Customer Service Retail Associate Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Ride Operator
Knott's Berry Farm
  • Assisted both children and adults to and from rides while keeping a calm and professional communication system.
  • Worked as a CNC (Computer Numerical Control) Operator, with a Phase III Top Team.
  • Red Cross Life Guard Trained CPR Certified EMT Basic Trained
  • Greeted guests as well as represented an energetic, friendly and positive image of the company to all guests.
  • Shipped materials to warehouse and loaded/unloaded trailers.
Work History Example # 2
Cashier Associate
  • Trained new members and also coordinated the drive-thru window ensuring all meals were handed out in proper time.
  • Maintained upkeep of the dining room, cleaned bathrooms, washed dishes, cleaned dining room, and prepared store for opening..
  • Communicated clearly and positively with subordinates.
  • Worked with customers daily and in a friendly and positive manner.
  • Created positive customer experience as first point of contact through providing efficient seating arrangements.
Work History Example # 3
Courtesy Clerk
  • Picked by Supervisor to train new employees.
  • Readied cash registers for daily sales and also prepared deposits on a daily basis.
  • Used communication and customer focus to assist customers with finding what they needed and making sure they were taken care of.
  • Delivered exceptional service by greeting and servicing customers in a timely, friendly manner.
  • Worked backstock Loaded and Unloaded grocery delivery Organized and cleaned back room Worked closely with management
Work History Example # 4
Apparel Associate
  • Performed Inter-company communications to maintain real time product inventory.
  • Stocked all sporting goods merchandise from receiving daily.Sold fishing and hunting licenses to customers daily.Sold firearms and ammunition to customers.
  • Noted for positive attitude, work ethic and dependability.
  • Supported Processing Associates and Apparel Processing Lead in maintaining organized Apparel stockroom.
  • Received repeated positive feedback from customers.

5. Highlight Your Customer Service Retail Associate Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer service retail associate resume:

  1. Certified Sales Professional (CSP)
  2. Certified Occupational Therapy Assistant (COTA)
  3. Certified Medical Office Manager (CMOM)
  4. Microsoft Office Specialist: Expert (Office 365 and Office 2019)


6. Finally, Add a Customer Service Retail Associate Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

  1. Amazon Jobs (39)
  2. CVS Health Jobs (35)
  3. Target Jobs (59)
  4. FedEx Jobs (70)
  5. T-Mobile Jobs (33)

Common Customer Service Retail Associate Resume Skills

  • POS
  • Customer Service
  • Customer Orders
  • Retail Environment
  • Bank Deposits
  • Product Line
  • Retail Store
  • FedEx
  • Strong Work Ethic
  • Work Ethic
  • Retail Customer Service
  • Cash Handling
  • Retail Sales
  • Product Selection
  • Sales Floor
  • Customer Sales
  • Product Knowledge
  • Inventory Control
  • Customer Complaints
  • Customer Inquiries
  • Cash Drawers
  • Inbound Calls
  • Stock Shelves
  • Front End
  • Upselling
  • Sales Transactions
  • Loss Prevention
  • Charge Slips
  • Stock Room
  • Security Practices
  • Security Risks
  • Store Merchandise
  • Inventory Management
  • Customer Interaction
  • Quality Customer Service
  • Sales Events
  • Credit Payment
  • Store Policies
  • Store Displays
  • Credit Card Transactions
  • Service Offerings
  • Floor Stock
  • Customer Assistance
  • Cash Registers
  • Sales Prices
  • Checkout Desk
  • Automatic Debits
  • Store Inventory
  • Display Merchandise

Customer Service Retail Associate Jobs