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Customer service retail associate skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Joseph Hancock,

Alexander Nagel Ph.D.

Customer service retail associate example skills

Below we've compiled a list of the most critical customer service retail associate skills. We ranked the top skills for customer service retail associates based on the percentage of resumes they appeared on. For example, 20.3% of customer service retail associate resumes contained pos as a skill. Continue reading to find out what skills a customer service retail associate needs to be successful in the workplace.

15 customer service retail associate skills for your resume and career

1. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how customer service retail associates use pos:

Operated a cash register for cash, check and credit card transactions using a POS System.
Assisted in training and mentoring new employees on POS and other relevant software and technologies.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service retail associates use customer service:

Trained associates in product knowledge and customer service skills while providing feedback to upper management on process implementation and goal achievement.
Provided impeccable customer service, Developed and implemented online customer orders, Researching skills to problem solve information as needed.

3. Customer Orders

Here's how customer service retail associates use customer orders:

Prepared complex customer orders using order systems and provided detailed pricing information.
Handled customer orders, delivery services, warehouse merchandise, inventory, back stock, and production management

4. Retail Environment

A retail environment can be defined as the environment in which things are sold on a commercial scale. It is the sum of the variables and forces inside and outside the company that can influence retail decisions. Businesses in this sector sell a wide range of products to consumers and companies, ranging from groceries, clothing, hardware, household items, and office supplies.

Here's how customer service retail associates use retail environment:

Demonstrated consultative behaviors in a retail environment to understand each customer's individualized needs.
Balanced the need of multiple customers simultaneously in a fast-paced retail environment.

5. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how customer service retail associates use bank deposits:

Handled cash management and facilitated bank deposits
Reconcile receipts and accounts for daily closing and bank deposits.

6. Product Line

Product line is a collection of similar or related products that may be under a single brand manufactured by the same company. It may include different varieties of a specific product of a brand which comes in different categories. In other cases, the product line may differ in some characteristics despite being from the same manufacturer.

Here's how customer service retail associates use product line:

Provided expertise in printing, signs and graphics, and shipping product lines.
Interest customers in multiple product line while demonstrating items.

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7. Retail Store

Here's how customer service retail associates use retail store:

Assisted customers in the retail store, retail sales, kept stock up to date as specified in company guidelines.
Create a welcoming environment for retail and business customers both in the retail store and on the phone.

8. FedEx

Here's how customer service retail associates use fedex:

Assisted in the training of center team members to ensure FedEx employee compliance.

9. Strong Work Ethic

Here's how customer service retail associates use strong work ethic:

Disciplined with a strong work ethic and detail-oriented individual.

10. Work Ethic

Here's how customer service retail associates use work ethic:

Helped students gain work experience and learn responsibility and work ethics.
Hired for seasonal/temporary position, subsequently hired on permanently for reliability and superb skills and work ethic.

11. Retail Customer Service

Here's how customer service retail associates use retail customer service:

Assisted with updating authentication desktops for Retail Customer Service.
Transitioned into retail customer service.

12. Cash Handling

Here's how customer service retail associates use cash handling:

Retail sales Cashier/cash handling Stocking and Inventory
Cash Handling* Custom fitting female customers to their shape of denim* Ensuring all dressing rooms are clear of merchandise* Maintenance

13. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how customer service retail associates use retail sales:

Job responsibilities: Conducted retail sales transactions with customers, verified store orders, checked inventory and stocked shelves.
Worked in a clothing store as a retail salesperson, helping provide the customers with clothing choices and satisfaction.

14. Product Selection

Here's how customer service retail associates use product selection:

Provided excellent customers service Assisted customers with personal style decisions and product selection
Assisted customers in product selection and answered questions regarding products.

15. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how customer service retail associates use sales floor:

Stocked and maintained sales floor, took/put away inventory when arrived on truck, wrapped gifts and provided awesome customer service!
Assist customers with location and selection of product on sales floor linking merchandise to assist in promoting current fashion trends.

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What skills help Customer Service Retail Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a customer service retail associate stand out to employers?

Joseph Hancock

Research Professor, Program Director, Former Retail Operations Manager, Drexel University, Antoinette Westphal College of Media Arts & Design

Technologically savvy is necessary, so what will set you apart are your soft skills, patience, the ability to think beyond yourself. Again, don't be ethnocentric, be multi-centric. I believe technology only exposes us to a virtual world of acceptance, and really if you are going to be sales, you need to be cultured beyond the computer and social media. Understand others and their needs, be a person who tells the potential employer how you are going to go the extra mile to care for customers and make sure their needs are met through your excellent customers service skills (and give solid examples). Most importantly, know what you are selling and realize that the person you are talking to, might know more than you! There have been so many times I walk into a retail store only to have the store associate or manager talk to me as if I know nothing about the product they are selling. Ask your customers questions do not just talk at them, talk with them.

What soft skills should all customer service retail associates possess?

Alexander Nagel Ph.D.

Assistant Professor, Assistant Chair, Art History and Museum Professions, Fashion Institute of Technology

Soft skills needed are flexibilities to adapt quickly to new opportunities, to be open to non-traditional career paths. Being organized and responsive to email correspondence, being friendly and kind, having empathy are values that will never be out of fashion. FIT is known for being home to "unconventional minds," and our students are super creative, engaged, and ready to take on challenges.

Do you want to know more?

List of customer service retail associate skills to add to your resume

The most important skills for a customer service retail associate resume and required skills for a customer service retail associate to have include:

POS
Customer Service
Customer Orders
Retail Environment
Bank Deposits
Product Line
Retail Store
FedEx
Strong Work Ethic
Work Ethic
Retail Customer Service
Cash Handling
Retail Sales
Product Selection
Sales Floor
Customer Sales
Product Knowledge

Inventory Control
Customer Complaints
Customer Inquiries
Cash Drawers
Inbound Calls
Stock Shelves
Front End
Upselling
Sales Transactions
Loss Prevention
Charge Slips
Stock Room
Security Practices
Security Risks
Store Merchandise
Inventory Management
Customer Interaction

Quality Customer Service
Sales Events
Credit Payment
Store Policies
Store Displays
Credit Card Transactions
Service Offerings
Floor Stock
Customer Assistance
Cash Registers
Sales Prices
Checkout Desk
Automatic Debits
Store Inventory
Display Merchandise

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Customer Service Retail Associate
Customer Service Retail Associate Skills

Updated January 8, 2025

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