Top Customer Service Retail Associate Skills

Below we've compiled a list of the most important skills for a Customer Service Retail Associate. We ranked the top skills based on the percentage of Customer Service Retail Associate resumes they appeared on. For example, 33.4% of Customer Service Retail Associate resumes contained Customer Service as a skill. Let's find out what skills a Customer Service Retail Associate actually needs in order to be successful in the workplace.

The six most common skills found on Customer Service Retail Associate resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Customer Service Retail Associate jobs:
  • Provided impeccable customer service, Developed and implemented online customer orders, Researching skills to problem solve information as needed.
  • Demonstrated excellent customer service to ensure that each customer receives outstanding service by acknowledging every customer presence and needs.
  • Provided exceptional face-to-face customer services as a teller, including complex financial transactions, daily balancing of cash drawer.
  • Retail and Sales Customer Service Management and Payments Promotions Decoration of showcases of new and existing merchandise
  • Worked in retail department of greenhouse providing customer service and handling cashier responsibilities while caring for product
  • Provided excellent customer service for customers and assisted store associates with customer support and applications.
  • Assisted customers with excellent customer service skills by implementing problem-solving techniques and responses.
  • Recognized by employers for quality, customer service, on-time delivery and flexibility.
  • Provided quality customer service and operational support by coordinating and executing daily tasks.
  • Provide customer service to store patrons Maintain daily balance sheets Managed Inventory Control
  • Learned communication and customer service skills through conversations with diverse customers.
  • Offered exceptional customer service to differentiate and elevate the company mark.
  • Provide excellent customer services ; make excellent sales recommendations and suggestions.
  • Provided excellent customer service through knowledge of products and communication skills.
  • Completed customer service training to enhance customer satisfaction and improve productivity.
  • Promoted to Supervisor, Customer Service Wholesale and Retail Departments.
  • Provided courteous and informative customer service in an attractions format.
  • Improved customer satisfaction and product delivery with excellent customer service.
  • Collaborated with the customer service managers to ensure client satisfaction.
  • Delivered high quality customer services through interactions and optimal support.

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2. New Merchandise

high Demand
Here's how New Merchandise is used in Customer Service Retail Associate jobs:
  • Stocked retail area when new merchandise arrived also replenished everyday items.
  • Set up displays, stocks shelves, coolers, bins, freezers, containers, or trays with new merchandise.
  • Worked in stock rooms either bringing new merchandise out to the floor or organizing in stock rooms.
  • Placed special orders for textbooks as needed, stocked new merchandise, and organized the aisles.
  • Assist in inventory control, pricing, creating displays and organizing new merchandise.
  • Organized, stocked, and entered new merchandise into the inventory database.
  • Prepare and organize all areas to receive and process new merchandise.
  • Restock and price merchandise, assisting in purchase of new merchandise.
  • Assisted in the receiving and inventorying of new merchandise from vendors.
  • Rotated merchandise, organized shelves and put out new merchandise.
  • Checked in, organized, and stocked new merchandise.
  • Raise awareness on new sales and new merchandise.
  • Received and inventoried new merchandise from truck shipments.
  • Assisted customers when needed and stocked new merchandise.
  • Process new merchandise and re-allocate stock as necessary.
  • Stocked new merchandise, food for store.
  • Received and unpacked new merchandise.
  • Unload trucks with new merchandise.
  • Arranged new merchandise with signage and appealing displays Order products and maintain inventory across general merchandise area
  • Unloaded, unpacked new merchandise shipments and prepared them for the selling floor by folding, hanging and stacking.

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3. Sales Floor

high Demand
Here's how Sales Floor is used in Customer Service Retail Associate jobs:
  • Stocked and maintained sales floor, took/put away inventory when arrived on truck, wrapped gifts and provided awesome customer service!
  • Assist customers with location and selection of product on sales floor linking merchandise to assist in promoting current fashion trends.
  • Assisted Customers on a daily basis* Unloaded trucks and merchandised the sales floor* Put up signage, and organized sales
  • Helped with taking in truck deliveries and packing out as much as the merchandise onto the sales floor.
  • Use retail and customer expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor.
  • Greeted customers as direct point of contact, assisted with finding merchandise, and organized sales floor.
  • Greet and assist customers, Replenish sales floor with store items, Organize stock and incoming shipments.
  • Used forklift and pallet jack to bring materials from warehouse to sales floor for stocking.
  • Cashier on the sales floor working primarily in the pro shop and customer service desk.
  • Worked sales floor and cash register serving customers, stock inventory, table set-up.
  • Provided training for new employees on the sales floor and on the cash register.
  • Placed new items on sales floor, restocked, and organized products as needed.
  • Assist in merchandising, display maintenance and housekeeping of sales floor and stock room.
  • Merchandised displays, stocked racks, prepared for sales; organized sales floors.
  • Stock Room receiving and distribution of newly arrived items onto the sales floor.
  • Seek out customers and experience great from the sales floor to the register.
  • Obtain a background and knowledge of the merchandise and good sales floor presentation.
  • Worked Customer service desk, sales floor, and mostly back stock room.
  • Collected Incoming donations while presorting donations for proper areas on the sales floor.
  • Unloaded merchandise and assisted with maintaining clean and orderly stockroom and sales floor.

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4. Retail Store

high Demand
Here's how Retail Store is used in Customer Service Retail Associate jobs:
  • Assisted customers in the retail store, retail sales, kept stock up to date as specified in company guidelines.
  • Create a welcoming environment for retail and business customers both in the retail store and on the phone.
  • Operate a retail store which included the following; assist customers in purchase and selection of perishable goods.
  • Managed all 10 departments in the retail store, responsible for the work performance of 5-6 direct reports.
  • Planned meetings with Retail Store Manager and Market Manager to review team metrics and areas of opportunities.
  • Performed duties pursuant to retail store operations including cashier, light custodial, stocking and receiving orders.
  • Trained and led retail store employees to sell more than $2,000 in inventory per day.
  • Sell the retail store merchandise; advise customers on the merchandise prices, fees and services.
  • Maintained the cleanliness, appearance, and overall set up of a popular retail store.
  • Organized retail store merchandise and stock retail store items, assisted store manager with daily inventory
  • Retail store floor presentation: set-up promotional materials and displays; inventory maintenance.
  • Worked at retail store sorting folding clothes on racks, pricing clothing.
  • Retail customer, process customer upgrades as customers walk into retail store.
  • Worked at various retail stores in both sales and customer service.
  • Assisted management with retail store invoicing, inventories and purchase orders.
  • Performed consultative sales and customer service activities in retail store.
  • Worked in retail store with customers and worked cash register.
  • Greeted customers upon entrance and exit of the retail store.
  • Process merchandise returns and exchanges in a busy retail store.
  • Provided customer service and stocked retail store shelves.

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5. Inventory Control

high Demand
Here's how Inventory Control is used in Customer Service Retail Associate jobs:
  • Maintained customer relations* Customer management* Inventory Control/Shrinkage* Customer Service/Loyalty* In-Store Promotions* Specialty retail operations* Resolved issues* Balancing of registers
  • Maintained assigned work areas by product inventory control and product appearance.
  • Assisted in inventory control, including several large individual projects.
  • Inventory control and Fuel inventory reconciliation.
  • Conducted cash and inventory control, maintained displays and ensured that they are kept stocked and up to company standards.
  • Skilled in areas of inventory processing, inventory control, cashier management, and visual merchandising etc.
  • Assisted in display of merchandise, Maintained sales records for inventory control and assisted with Stocking duties.
  • Managed property, provided inventory control and participated in the end of the year inventory.
  • Handled store operations such as inventory control, money control, and store maintenance.
  • Assisted with sales, opening and closing of the store, and inventory control.
  • Advised and implemented an inventory control program for the shop and retail outlet.
  • Assisted customers, handled money/cash register, inventory control and stocked merchandise.
  • Performed assigned store tasks, including stocking, inventory control, display.
  • Tested diamonds, maintained inventory control, and shipping logs.
  • Assisted with floor-sets, mark downs, and inventory control.
  • Inventory control in both the pharmacy and general merchandise departments.
  • Assisted with production of store visuals and Inventory Control.
  • Inventory control and assisted with sales.
  • Assist in inventory control efforts.
  • Inventory control and stock replenishment.

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6. Phone Calls

high Demand
Here's how Phone Calls is used in Customer Service Retail Associate jobs:
  • Answered incoming phone calls, handled scheduling and maintained products/inventory.
  • Answered phone calls with respect and professionalism from customers who had questions pertaining to their financial accounts.
  • Answered incoming phone calls from customer and provided answers to questions they had about their accounts.
  • Served as a receptionist answering telephone calls and directing calls to appropriate personnel.
  • Answer phone calls assist and take orders calculate customer's orders up on register
  • Conducted administrative duties; answer phone calls, emails, faxed receipts.
  • Answered phone calls, processed online and in-person orders/purchases and returns.
  • Answered various phone calls and emails from e commerce customers.
  • Answered inbound phone calls responding to customers questions and concerns.
  • Take phone calls and help customers with their bank accounts.
  • Answered phone calls and filled out food orders.
  • Answer telephone calls and used paging system.
  • Managed incoming phone calls and arranged meetings.
  • Handle all customer phone calls, Kept all supplies stocked and ordered products.
  • Make phone calls to patients as well as hospitals regaurding patient care.
  • Cashier, Data-Entry, Inbound phone calls Operated Baby Registry Desk, Stocked shelves and unloaded new merchandise Light cleaning duties
  • Assist customers Answer phone calls Cut and style hair according to customers Language Ability Fluent in English
  • Direct customer service Answered phone calls Organized clothing apparels Attend fitting rooms
  • Answered incoming telephone calls Set up and conducted Comcast service Worked with several different software's
  • Greet customers Answer phone calls Inventory Cash handling Counting the flow of the money.

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7. Security Practices

high Demand
Here's how Security Practices is used in Customer Service Retail Associate jobs:
  • Maintained an awareness of customers to increase levels and reduce security risks maintained current policies regarding payment exchanges and security practices.
  • Maintain self knowledge of current sales and promotions, policies regarding payment and exchange and security practices.-Critical Thinking-Problem Solving-Teamwork-Team Building-Customer Service
  • Maintained key control, adhered to company security practices and cash control procedures, and provided customized service
  • Maintained knowledge of current sales/promotions, policies regarding payment/exchanges, & security practices.
  • Maintained knowledge of current sales/promotions, polices regarding payments/exchanges, and security practices.
  • Maintained knowledge company policies regarding payments, exchanges and security practices.

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8. Customer Complaints

high Demand
Here's how Customer Complaints is used in Customer Service Retail Associate jobs:
  • Resolved high-level customer complaints by resolving underlying issues, and ensured ultimate client satisfaction.
  • Received customer complaints and worked toward solutions that encouraged customer retention.
  • Resolve all customer complaints or concerns gracefully with cooperation from management.
  • Issue receipts, refunds, credits, Greet customers, Resolve customer complaints, Answer customers' questions and Provide customer service
  • Handled all functions at cash registers: cash and credit/debit card transactions, handling inquiries and settling any customer complaints/concerns.
  • Received processed and resolved company's customer complaints daily over the phone and in person.
  • Resolve customer complaints including invoicing discrepancies, track lost packages and credit customer accounts.
  • Handled customer complaints and questions, made recommendations and loaded customer vehicles upon request.
  • Managed returns received, resolved solved customer complaints and trained new hires.
  • Operate cash register, processing transactions and resolve customer complaints and suggestions.
  • Resolved customer complaints in a timely matter and helped customers locate items.
  • Experienced in customer service, customer phone calls, and customer complaints.
  • Handled customer complaints and employee disputes in the absence of Department Manager
  • Resolve customer complaints with retail and wholesale customers.
  • Initiated on sight training for customer complaints.
  • Handle manager and customer complaints.
  • Answered customers' questions and addressed Managed customer complaints log and problems and complaints in person and via responses.
  • Resolved customer complaints, answered customer questions, and provided information in regards to policies and procedures as necessary.
  • Handled customer complaints about problems with any likes and dont's, to keep a great store!
  • Provided customer service and cross sell products Handle disputes and customer complaints

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9. Customer Questions

high Demand
Here's how Customer Questions is used in Customer Service Retail Associate jobs:
  • Worked directly with customers providing information and handling customer questions and concerns efficiently and effectively.
  • Answer customer questions about merchandise and advice customers on merchandise selection.
  • Addressed customer questions and concerns effectively and efficiently.
  • Handled all customer questions regarding merchandise.
  • Welcome and greet customers, answer customer questions regarding products and services, assist customers with buying decisions.
  • Provide customer support and assistance; respond to all customer questions, inquiries, and requests.
  • Answered customer questions and made recommendations for additional merchandise based on customers' needs.
  • Assist customers with merchandise, answers customer questions in a polite and knowledgeable manner.
  • Answer customer questions and inquires, solve all problems and concerns.
  • Research current market and product trends to effectively answer customer questions.
  • Provide quality customer service by addressing customer questions and needs.
  • Answered customer questions and looked up parts for customers.
  • Answered customer questions and complaints while being respectful.
  • Answered incoming customer questions, directed calls.
  • Provided retail customer service, answering customer questions, offering product suggestions and recommendations, and promoting upsells.
  • Organized Merchandise Sales and Returns Handled Customer Issue's Answered Customer Questions Over Phone Filing

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10. Product Knowledge

high Demand
Here's how Product Knowledge is used in Customer Service Retail Associate jobs:
  • Trained associates in product knowledge and customer service skills while providing feedback to upper management on process implementation and goal achievement.
  • Maintained solid product knowledge for awareness of all promotions and advertisements.
  • Expanded product knowledge, customer care and attention to detail, store development and presentation, sales.
  • Assist customers with product selection, as well as educate customers on plant and product knowledge.
  • Performed duties as cashier and CSR with a focus on digital media sales and product knowledge.
  • Provided customers with product knowledge through presentations, Q&A sessions, and recommended solutions.
  • Provide sales assistance and sharing product knowledge, answering questions and directing customers to merchandise.
  • Shared Product knowledge with customers while making personal recommendations for their choice of clothing.
  • Implemented the weekly training for compliance, security, customer service and product knowledge.
  • Qualified customer needs, utilizing product knowledge to determine what is right for them.
  • Provided extensive product knowledge to customers to expand their Apple library of products.
  • Trained new employees in product knowledge, selling skills and customer service techniques.
  • Maintain product knowledge of merchandise, services and current sales and promotions.
  • Maintain store's visual appearance at all times and maintain product knowledge.
  • Well versed in account management and product knowledge in the cellular industry.
  • Provide customers with product knowledge and any specials or daily deals.
  • Focus was on strong product knowledge, customer service and sales.
  • Greeted and helped customers with enthusiasm and product knowledge.
  • Greeted customers, provide assistance, or product knowledge.
  • Maintain GAP Inc. and Banana Republic product knowledge.

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11. Sales Prices

high Demand
Here's how Sales Prices is used in Customer Service Retail Associate jobs:
  • Computed sales prices, totaled purchases, and received and processed cash, check, or credit payments.
  • Negotiate sales prices and contractual terms; execute all sales-related documentation to complete transaction.
  • Inform customers about additional promotional or sales prices and apply multiple coupons accordingly.
  • Assist customers in selecting products that best fit their styles and needs while computing sales prices, totaling purchases and payments.
  • Computed Sales prices, totaled purchases, processed payments, engaged customers, and recommended merchandise most suited for their needs.
  • Cashier associate for one year: o Compute sales prices, total purchases and receive and process cash or credit payments.

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12. Current Sales

high Demand
Here's how Current Sales is used in Customer Service Retail Associate jobs:
  • Maintain knowledge of current sales and promotions, allowing the ability to answer questions regarding the store and its merchandise.
  • Expressed knowledge of promotions and current sales to shopping patrons to boost sales and productivity.
  • Maintained knowledge of current sales and promotions, policies regarding the products.
  • Alerted customers to future or current sales or promotions.
  • Informed customers on current sales and specials.
  • Inform Customers about current Sales and on-going promotions in a friendly and engaging manner.

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13. POS

high Demand
Here's how POS is used in Customer Service Retail Associate jobs:
  • Provided liaison services with internal and external client relations ensuring a positive experience and complete satisfaction.
  • Maintained retention of time sensitive material to effectively and properly dispose of confidential financial records.
  • Impact every customer positively, energetically, and helpfully, ensuring the likelihood of return.
  • Promoted positive customer and associate relations through courtesy, service, and professional appearance.
  • Earned positive verbal/written feedback from customers regarding great accommodations and excellent customer service.
  • Help to identify streamlining opportunities that possibly eliminated work/rework or unnecessary cost.
  • Performed Costumer Service whenever possible by filling in for coworkers when necessary.
  • Received positive reviews acknowledging my level of dedication to excellent customer service.
  • Provided front-desk clerical assistance as required for the Postmaster and Delivery Supervisors.
  • Worked various retail and customer service positions after moving to California.
  • Possess excellent communication skills especially in addressing customer issues and concerns.
  • Operate cash registers including opening and closing and preparing deposits.
  • Applied positive attitude and diligence in order to provide customer service
  • Prepared daily reports and reconciled registers for daily deposits.
  • Maintained accurate cash office procedures including preparing deposits.
  • Encouraged by Supervisor to apply for Assistant Manager position
  • Greeted customers with a professional and positive demeanor.
  • Received multiple positive customer service feedback reports.
  • Provided positive customer services to consumers.
  • Maintained constant positive rapport with customers.

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14. Sales Goals

high Demand
Here's how Sales Goals is used in Customer Service Retail Associate jobs:
  • Displayed leadership skills, providing input on sales of employees and ways to improve sales goals.
  • Achieved and maintained personal sales goals as required by management, performed troubleshooting and diagnostics.
  • Named Sales Captain to assist other representatives in achieving and maintaining sales Goals.
  • Meet daily & weekly sales goals by inviting customers back to special events.
  • Motivated and encouraged team members to meet and exceed company sales goals.
  • Achieve team sales goals by meeting hourly expectations, and engaging customers.
  • Top five in sales goals in the whole region doubling my goals.
  • Monitored sales goals and initiatives daily in order to meet daily goals.
  • Marketed directly to clients to expand sales and grow monthly sales goals.
  • Exceeded personal sales goals earning commission in addition to hourly pay.
  • Contributed to team success by exceeding or meeting team sales goals.
  • Create daily sales goals and targets for store and team members.
  • Maintain monthly sales goals for different area of sales.
  • Surpassed and achieved sales goals set by Verizon Wireless.
  • Meet daily and hourly sales goals and segments.
  • Contributed to meet company's sales goals.
  • Maintained sales goals to meet company standards.
  • Help achieve daily sales goals.
  • Worked toward retail sales goals.
  • Achieved and exceeded weekly sales goals

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15. Special Orders

average Demand
Here's how Special Orders is used in Customer Service Retail Associate jobs:
  • Facilitated special orders, inventory availability, and general service protocols.
  • Placed special orders for rare autographed memorabilia.
  • 2005Obtained and placed customer's special orders from the store catalog, accepted cash/credit card payments, answered telephones and inventory control
  • Processed special orders for items not in stock or otherwise not available in the store if desired by the customer.
  • Place Special orders or call other stores to find desired items, make exchanges for customers and accept returns.
  • Utilized company s database for data entry, pricing, textbook information, buy-backs and special orders.
  • Place special orders for out-of-stock items; process phone, mail, and email orders.
  • Monitor inventory and stock replenishment, assist customers and promote featured products, place special orders
  • Log in daily shipments and provide daily receipt of special orders.
  • Placed special orders for textbooks and retrieved special orders for students.
  • Decorated cookies for sale and for special orders.
  • Place special orders based on customer needs.
  • Handled special orders of the customer.
  • Worked Cashier/ Drive Thru at fast but in a consistent and correctly manner, Recorded all Special Orders.
  • Handled tasks such a returns, exchanges, price adjustments and special orders.
  • trained and mentored new associates, Prepared special orders for shipment.
  • worked with direct vendors to place special orders.

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16. Credit Payment

average Demand
Here's how Credit Payment is used in Customer Service Retail Associate jobs:
  • Processed sales transactions, returns, credit applications, and credit payments.
  • Ring up purchases and process cash/credit payments.
  • Placed special merchandise orders for customers Processed cash and credit payments rapidly and accurately Responded to all customer needs
  • Greet guests Responsible for processing and balancing cash and credit payments Stock, coordinate and maintain displays of retail items
  • Handle cash and credit payments, merchandise mark down Greet customers Handle customer service issues
  • Processed cash and credit payments rapidly and accurately.

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17. Greeting Customers

average Demand
Here's how Greeting Customers is used in Customer Service Retail Associate jobs:
  • Recognized by management for having a continuous positive track record of greeting customers and exceeding all customer service expectations.
  • Establish a welcoming environment by greeting customers.
  • Provided customer service including answering phones, greeting customers waiting on customers and cashing out customers.
  • Provide excellent customer service by greeting customers and determining what each customer wants or needs.
  • Provided customer service by greeting customers, attending to their inquiries, and needs.
  • Worked the floor greeting customers and assisting them find what they were looking for.
  • Provided excellent customer service by greeting customers in a friendly and polite manner.
  • Cashier, retail, stocking shelves, multi line telephones, placing orders, greeting customers, cleaning
  • Recommended products and customers Greeting customers in a friendly manner Handled financial transactions including cash and credit card
  • Cashier Stocking Inventory Greeting Customers Telemarketing
  • Cashier Retail Multi-line telephones Placing orders Greeting Customers Stocking Shelves
  • Cashier .Organizing the store .Responsible of getting inventory done .Provided excellent customer service with greeting customers.

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18. Data Entry

average Demand
Here's how Data Entry is used in Customer Service Retail Associate jobs:
  • Experienced with a wide variety of computer software for data entry and retrieval.
  • Managed data entry and the maintenance of the online Calendar/Event Request system.
  • Process data entry to update mailing list and training database.
  • Filed and organized data entry.
  • Order tracking & data entry.
  • Attend Hospital/Medical QA Committee meetings Research and data entry for new updates, changes or additions to the Joint Commission standards.
  • Inventory of new and old products in the store Data entry, process contractor information, Cash handling.
  • Maintain clean/Detailed shop Cash reconciliation/Data entry Inventory stock/ordering
  • Maintain efficient phone management skills quickly Assisted with accurate data entry of sales promotions daily Inventory

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19. Stock Shelves

average Demand
Here's how Stock Shelves is used in Customer Service Retail Associate jobs:
  • Checked invoices to accurately price merchandise, stock shelves, and organize displays.
  • Run cash register, clean store, stock shelves, and assist customers.
  • Faced and stock shelves in order to maintain the store in order.
  • Maintain a clean store sweep, dust organize and restock shelves.
  • Stock shelves and set up displays to appeal to the customers.
  • Processed product from truck, stock shelves and customer service.
  • Process retail transactions, manage inventory levels and stock shelves.
  • Stock shelves and store, handled dressing room duties.
  • Restock shelves, cycle count inventory, organize storage room
  • Assist customers * Manage cash register * Stock shelves
  • Manage inventory levels and stock shelves.
  • Conduct inventory and stock shelves.
  • Unload and load trucks, stock shelves, keep store clean, help customers with their needs.
  • Assisted with merchandise, including receiving shipments - Processed shipments and maintained organized stock shelves.
  • Check in orders, stock shelves, cleaned store, touch-screen cash register, sales
  • Stock shelves, price merchandise, assist customers, casheir and customer service.
  • greet and wait on customers,stock shelves,inventory,cashier,order stock

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20. Bank Deposits

average Demand
Here's how Bank Deposits is used in Customer Service Retail Associate jobs:
  • Review and approve/deny loans following company policy Collections Cash handling Reporting Balancing cash drawer Daily bank deposits
  • Performed nightly bank reconciliation activities, prepared daily bank deposits and managed customer account payments.
  • Assisted management with closing operations, preparing bank deposits and registering funds.
  • Trusted with making bank deposits; completed all documentation involving financial transactions.
  • Processed purchase orders, entered inventory shipments and processed bank deposits.
  • Delivered bank deposits and verified deposits made by other associates.

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21. Product Selection

average Demand
Here's how Product Selection is used in Customer Service Retail Associate jobs:
  • Provided excellent customers service Assisted customers with personal style decisions and product selection
  • Assisted customers in product selection and answered questions regarding products.
  • Process refill requests and front register, and assisting customers with OTC product selection.
  • Assist customers in stores with product selection.
  • Assisted customers with product selection and queries.
  • Assisted customers in product selection and commonly upsold their purchases by expressing my confidence in our products.
  • Give advice and guidance on product selection to customers, and stock shelves with merchandise.
  • Guideed and gave advice to customers on product selection.
  • Performed transactions for purchases Organized and stocked merchandise and assisted with inventory Assisted customers with product selection

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22. Customer Relations Issues

average Demand
Here's how Customer Relations Issues is used in Customer Service Retail Associate jobs:
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

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23. Company Policies

average Demand
Here's how Company Policies is used in Customer Service Retail Associate jobs:
  • Assist at register to insure customer satisfaction and reinforce company policies and credit opportunities.
  • Followed safety procedures according to company policies and health and sanitation regulations.
  • Attend fitting room area adhering to company policies to prevent loss of merchandise by theft and intended mishandling.
  • Processed accurate and efficient sale and return transactions always adhering to all company policies procedures & safety standards.
  • Provided excellent customer service and support to clients and strictly adhered to all company policies and procedures.
  • Handled customer service issues graciously and in accordance with company policies.
  • Ensured compliance of company policies and procedures.

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24. Loss Prevention

average Demand
Here's how Loss Prevention is used in Customer Service Retail Associate jobs:
  • Secured company policies and procedures by reporting any fraudulent activity to management or loss prevention.
  • Practiced loss prevention procedures and completed other retail-related duties as required.
  • Inventory control, increased profits by 45% by implementing GAAP, and new marketing and security/loss prevention strategies.
  • Observed customers to aid the loss prevention program in preventing theft of inventory from the floor.
  • Conducted loss prevention duties; checked merchandise and receipts setting off store alarms.
  • Assisted with store stocking, floor-sets, loss prevention and opening/closing procedures.
  • Performed loss prevention checks and applied loss prevention devices on all products
  • Inventory control, audit and maintenance and loss prevention.
  • Worked on store team as undercover security loss prevention.
  • Watched for and recognized security risks and thefts, assisted in Loss Prevention department Recovered and restocked merchandise daily for assigned section
  • Engaged in theft and loss prevention practices to promote maximum profit and decrease loss of merchandise.
  • Maintained inventory, eleminating defective products, updating records, sorting, and provided customer service, loss prevention.

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25. Retail Environment

average Demand
Here's how Retail Environment is used in Customer Service Retail Associate jobs:
  • Demonstrated consultative behaviors in a retail environment to understand each customer's individualized needs.
  • Maintained inventory in order to ensure organization within retail environment.
  • Lobby and drive-through customer service in fast-paced retail environment.
  • Provided SUPERIOR customer service in retail environments
  • Assist and encourage customers in the selection and purchasing of products in a retail environment.
  • Assist clients in a retail environment with sales, returns, information.
  • Fast paste high volume retail environment.

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26. Personal Needs

average Demand
Here's how Personal Needs is used in Customer Service Retail Associate jobs:
  • Helped customers select products that best fit their personal needs.

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27. Effective Displays

average Demand
Here's how Effective Displays is used in Customer Service Retail Associate jobs:
  • Maintained visually appealing and effective displays for Buffalo Rock products in the store.
  • Maintained visually appealing and effective displays for the women's department.
  • Maintained visually appealing and effective displays for the entire store.Kept the showroom clean and maintained neat, orderly product displays.
  • Target Retail Customer Service Greenville, SC Maintained visually appealing and effective displays for the entire store.
  • Maintained visually appealing and effective displays for the entire store.

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28. Front End

average Demand
Here's how Front End is used in Customer Service Retail Associate jobs:
  • Maintained a clean, safe, and inviting front end, front facing, sweeping and corralling carts; department returns.
  • Cashier and front end manager, included helping out with returns and when cashiers had problems or needed change.
  • Front end supervisor, customer service, cash office, recovery, stock, fitting room, cashier.
  • Gather shopping carts from the parking lot and maintaining cleanliness at the front end of the store.
  • Front end lead (make cashier break schedules, money handling & western union experience.)
  • Performed front end responsibilities such as cashier, returns and reserve online pick up.
  • Acted as cashier, answered calls, stocked, and kept front end organized
  • Managed and scheduled front end of location > Trained new front end employees
  • Provided assistance to the front end Associates with price checks.
  • Manage front end retail portion of Office Products store.
  • Performed several task on the front end of the store
  • Dust Service, Front End Cashier, data entry
  • Organized and maintained assigned department Prepared front end work stations for staff.
  • Service desk, Front end lead, Layway.
  • Worked front end register for purchases Showing great customer service Maintaining front lobby cleanliness
  • Cashier Greeter Front end CSM.

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29. Stock Room

average Demand
Here's how Stock Room is used in Customer Service Retail Associate jobs:
  • Used time efficiently when not serving customers, including folding clothes, restocking shelves, and cleaning out the stock room.
  • Helped out in the stock room with all the new shipments unloaded and organized boxes of merchandise.
  • Worked in the stock room; unloading freight and placed merchandise in the correct spot.
  • Worked the stock room and made sure the count of merchandise was accurate.
  • Stock Room - Sorting bins, hanging and ticketing merchandise.
  • Maintained stock room and supported daily shipping and receiving.
  • Cleaned and organized stock room and merchandise.
  • Service, Stock Room Maintaining selling floor presentations and restocking them as needed.
  • straightened and filled daily..kept department and stock room clean.reset counters when needed.store to home ordering/online orders..
  • Unloaded trucks and separated inventory Tagged products using pricing gun Stocked shelves and bagged groceries Customer service Cleaned shelves and stock room
  • Unloaded trucks Stocked the floor with merchandise Cleaned stock rooms Answered all customers questions/concerns Handled all cash/credit card transactions

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30. Customer Orders

low Demand
Here's how Customer Orders is used in Customer Service Retail Associate jobs:
  • Prepared complex customer orders using order systems and provided detailed pricing information.
  • Handled customer orders, delivery services, warehouse merchandise, inventory, back stock, and production management
  • Processed customer orders as well as store orders, while maintaining food and non-food inventory.
  • Assigned as a backup for MOD (Manufacture on Demand) customer orders.
  • Inventory, customer orders, answered phones and updated customer data base.
  • Received phone calls and entered salesmen and customer orders when needed.
  • Enter customer orders into the system and distribute copies.
  • Shipped and received customer orders on global scale.
  • Handled customer orders and inquiries.
  • Processed up to 100 customer orders per day.Trained new employees on company customer service policies and service level standards.
  • Open and closing bakery Taking and filling customer orders Problem solving Wholesale order desk File and maintain records.

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31. Charge Slips

low Demand
Here's how Charge Slips is used in Customer Service Retail Associate jobs:
  • Sorted through charge slips, exchange slips, and coupons in cash register; handled returns or exchanges of items.
  • Maintain cash registers, including balancing cash drawers and separating charge slips.
  • Reconciled cash register; separated charge slips, coupons, and exchange vouchers; and made deposits at the cash office.
  • Open and close cash registers, balance cash drawers, deposit funds, and separate charge slips, coupons and vouchers.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers.
  • Operate POS, and perform tasks such as counting money, separating charge slips, coupons, receipts, and vouchers.

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32. Checkout Desk

low Demand
Here's how Checkout Desk is used in Customer Service Retail Associate jobs:
  • Maintained cleanliness and presentation of store, stock room, checkout desk, and displays.
  • Stocked and replenished merchandise according to store merchandising layouts Cleaned and organized the store, including the checkout desk and displays.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Stocked and rep Replaced merchandise according to store merchandising layouts.. cleaned and organized the store including checkout desk and displays.

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33. Inventory Management

low Demand
Here's how Inventory Management is used in Customer Service Retail Associate jobs:
  • Inventory management of precious metals Assisted in weekly, quarterly and year-end inventory processes
  • Inventory management & department support.
  • Inventory management including transfers of product from store to store in the district for customer needs.
  • Inventory management; monitor, report, request, & fulfill/replenish consumable & non-consumable inventory.
  • Inventory management: performed the receipt and processing of goods.
  • Handled sales, inventory management, floor redesigns
  • Cross trained in numberous areas of the store including inventory management and inventory processing.
  • experience involving sales, inventory management, and purchasing from 2006 to 2008.
  • Cashier, as well as key holder.Unloading boxes and stocked shelves.Inventory management
  • Scheduled guided rotating tour times for Caverns - Merchandise Purchases and Orders Assistant -Inventory Management and Restocking Assistant -Key Holder

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34. Entire Store

low Demand
Here's how Entire Store is used in Customer Service Retail Associate jobs:
  • Helped customers select products Maintained visually appealing displays for the entire store.
  • load and unload truck delivaries stock, re-stock and back stock assistant clean and rotate entire store inventory/ inspector
  • Maintained visually appealing displays for entire store
  • Worked with the management team to take inventory of entire store and reset shelves for a better buying experience.
  • Helped customers in finding commodities due to my outstanding knowledge of the products in the entire store.
  • Conducted open/close store procedures which included merchandising the entire store and replacing fixtures to current floor plans.

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35. Customer Confidence

low Demand
Here's how Customer Confidence is used in Customer Service Retail Associate jobs:
  • Finalized business sales with customer confidence in products purchased.
  • Build Customer confidence by actively listening to feedback.
  • Watch for and recognize security risks and thefts Helps customer make selections by building customer confidence; offering suggestions and opinions.
  • Helped Customer make selections by building customer confidence; offering suggestions and opinions.
  • Helped customers make selections by building customer confidence; offering suggestions and opinions.
  • Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of customer confidence.

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36. Sale Opening

low Demand
Here's how Sale Opening is used in Customer Service Retail Associate jobs:
  • Administered all point of sale opening and closing procedures.
  • Completed point of sale opening and closing steps.
  • Administer all Point of Sale opening and closing procedures.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

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37. Positive Attitude

low Demand
Here's how Positive Attitude is used in Customer Service Retail Associate jobs:
  • Learned skills pertinent to sales and merchandise * Practiced interpersonal interactions * Added enthusiasm and a positive attitude to work environment
  • Dedicated to improving customer service satisfaction by demonstrating a positive attitude and utilizing excellent customer service skills.
  • Dedicated to improving customer satisfaction by demonstrating a positive attitude and utilizing excellent customer service.
  • Demonstrated a positive attitude and willingness to work in a flexibility and versatile environment.
  • Communicate effectively, connect with customers, and demonstrate an enthusiastic and positive attitude.
  • Provided excellent customer service customers with a friendly approach and maintaining a positive attitude.

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38. Product Information

low Demand
Here's how Product Information is used in Customer Service Retail Associate jobs:
  • Utilized a computer based system to query product information in order to verify stock and/or availability for customers as necessary.
  • Attend product information seminars to convey item specific features and benefits for the consumer.
  • Assist Customer with Product Information Maintained Store Funds Insured Customer Satisfaction with products.
  • Provide store and product information.
  • Answered multi-line phones; addressed customer inquiries, rectified problems and provided new product information.
  • Provided product information, pricing, quotations,and delivery information to customers.
  • Provided customer support and service Provided customers with detailed product information Stocked items using a planogram system
  • Assist customers with product information - Operatees POS system - Perform simple housekeeping

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39. Store Policies

low Demand
Here's how Store Policies is used in Customer Service Retail Associate jobs:
  • Managed cashiering activities in areas of purchasing, returns, exchanges, and enforced store policies.
  • Provided cashiering responsibilities in areas of purchasing, returns and exchanges while enforcing store policies.
  • Assisted with new employee training, store policies, services and regular operations.
  • Fulfilled store policies with stocking and sales in outdoor and living.
  • Maintained friendly attitude and followed all store policies.
  • Developed strong ability to communicate with a variety of personalities and resolve customer disputes pertaining to store policies.

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40. Multiple Customers

low Demand
Here's how Multiple Customers is used in Customer Service Retail Associate jobs:
  • Balanced the need of multiple customers simultaneously in a fast-paced retail environment.
  • Served multiple customers, discovered there needs, and made recommendations to generate sales.
  • Balanced the needs of multiple customers Delegated tasks to team members to optimize simultaneously in a fast-paced retail productivity.
  • Served multiple customers by discovering their needs, and making recommendations to generate sales while providing exemplary and timely customer service.
  • Worked efficiently in a high speed, competitive, commission based environment serving multiple customers simultaneously with positive results.
  • Recognized for outstanding customer service in multiple customers emails completed at will by customers.

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41. Sales Events

low Demand
Here's how Sales Events is used in Customer Service Retail Associate jobs:
  • Help coordinate schedules of Field Representatives in order to set up sales events at our store.
  • Alerted customers to upcoming sales events and promotions.

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42. Customer Interactions

low Demand
Here's how Customer Interactions is used in Customer Service Retail Associate jobs:
  • Keep records of customer interactions, recording details of inquires, complaints, and comments, as well as actions taken.
  • Provide exceptional customer service, face to face customer interactions, interacting with all different walks of life.
  • Apply sharp attention to detail to identify opportunities to maximize customer interactions, increasing sales and enhancing the customer experience.
  • Prepare and distribute customer activity reports, communicate and coordinate with internal departments, follow up on customer interactions.
  • Provide outstanding customer service in all customer interactions by maintaining a positive attitude & professional demeanor at all times.
  • Created innovative displays or exhibits in accordance with new promotional items and maintained 100% positive customer interactions

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43. Product Offerings

low Demand
Here's how Product Offerings is used in Customer Service Retail Associate jobs:
  • Provided customer expertise in all product offerings to ensure increased profits and customer satisfaction.

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44. Automatic Debits

low Demand
Here's how Automatic Debits is used in Customer Service Retail Associate jobs:
  • Processed all sales transactions by receiving payment by cash, check, credit cards, vouchers, or automatic debits.
  • Received payment by cash, check, credit cards, vouchers, or automatic debits from 50-60 customers a day.
  • Receive payment by cash, check, credit cards, or automatic debits, maintaining all cash and media.
  • Have knowledge to received payments by cash, check, credit cards, vouchers or automatic debits.
  • Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and media.
  • Received payment by cash, check, credit cards, vouchers and automatic debits.

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45. Orderly Checkout Areas

low Demand
Here's how Orderly Checkout Areas is used in Customer Service Retail Associate jobs:
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trashcans.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Process customers sales transactions, handled exchanges/returns, and maintain clean and orderly checkout areas.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties.
  • Greet customers entering establishments; maintain clean and orderly checkout areas.
  • Maintain clean and orderly checkout areas.

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46. Up-To-Date Knowledge

low Demand
Here's how Up-To-Date Knowledge is used in Customer Service Retail Associate jobs:
  • Maintained up-to-date knowledge of organization policies.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

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47. Customer Assistance

low Demand
Here's how Customer Assistance is used in Customer Service Retail Associate jobs:
  • Provided personalized customer assistance to enhance the shopping experience for elite upscale clients at southeast Michigan's premier retailer.
  • Provided the highest level of customer assistance by ensuring all customers' needs were met.
  • Cashier, customer assistance, ordering products, stock and inventory
  • Provided customer assistance finding merchandise in the store.
  • Provide customer assistance with intensive knowledge of product Assist with closing operations
  • Provide customer assistance to ensure satisfaction * Process returns, Research lost receipts.
  • Worked retail in accessories, Customer service experience,Ran register along with customer assistance, Re-stocking andOrganizing display.

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48. Timely Fashion

low Demand
Here's how Timely Fashion is used in Customer Service Retail Associate jobs:
  • Communicated merchandise needs and issues to appreciate supervisors in a timely fashion.
  • Fixed any shipping issues that may occur in a timely fashion, so as not to disrupt the scheduled project dates.
  • Packaged online orders in a timely fashion.
  • Summarized daily departmental sale reports in a meticulous timely fashion which were submitted to store manager to increase merchandise inventory.
  • Carry out administrative duties efficiently in timely fashion.
  • Assist customers in courteous and timely fashion with shopping needs, maintain clean and organized environment, ensure proper stocking of merchandise

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49. Customers Needs

low Demand
Here's how Customers Needs is used in Customer Service Retail Associate jobs:
  • Assist managers in conducting merchandise planning to appeal to customers needs and profits.
  • Recommended, and assist with locating merchandise based on customers needs/wants.
  • Meet customers needs/ cashier/ cut meat/ cook
  • Research customers needs Finalize customers purchases
  • Determine customers needs and fit with total technology solution.
  • Reviewed delinquent accounts and negotiated with customers to obtain satisfactory arrangements that meet the customers needs and minimize company risks.

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50. New Stock

low Demand
Here's how New Stock is used in Customer Service Retail Associate jobs:
  • Managed the inventory count, stock and requisition of new stock and ensured compliance of inventory procedures.
  • Unpack and check all new stock deliveries.
  • Maintained a consistent flow of merchandise by regularly stocking inventory and requisitioning new stock.
  • Integrated new stockroom ideas for better organization.
  • Received new stock from distributors and organized inventory.
  • Maintained and organized previous/new stock.

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20 Most Common Skill for a Customer Service Retail Associate

Customer Service40.7%
New Merchandise23.9%
Sales Floor4.8%
Retail Store3.8%
Inventory Control2.3%
Phone Calls2.3%
Security Practices2.1%
Customer Complaints2%

Typical Skill-Sets Required For A Customer Service Retail Associate

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
33.4%
33.4%
2
2
New Merchandise
New Merchandise
19.6%
19.6%
3
3
Sales Floor
Sales Floor
3.9%
3.9%
4
4
Retail Store
Retail Store
3.1%
3.1%
5
5
Inventory Control
Inventory Control
1.9%
1.9%
6
6
Phone Calls
Phone Calls
1.9%
1.9%
7
7
Security Practices
Security Practices
1.7%
1.7%
8
8
Customer Complaints
Customer Complaints
1.7%
1.7%
9
9
Customer Questions
Customer Questions
1.4%
1.4%
10
10
Product Knowledge
Product Knowledge
1.4%
1.4%
11
11
Sales Prices
Sales Prices
1.3%
1.3%
12
12
Current Sales
Current Sales
1.3%
1.3%
13
13
POS
POS
1.3%
1.3%
14
14
Sales Goals
Sales Goals
1.3%
1.3%
15
15
Special Orders
Special Orders
1.3%
1.3%
16
16
Credit Payment
Credit Payment
1.2%
1.2%
17
17
Greeting Customers
Greeting Customers
1.2%
1.2%
18
18
Data Entry
Data Entry
1.1%
1.1%
19
19
Stock Shelves
Stock Shelves
1.1%
1.1%
20
20
Bank Deposits
Bank Deposits
1%
1%
21
21
Product Selection
Product Selection
0.9%
0.9%
22
22
Customer Relations Issues
Customer Relations Issues
0.9%
0.9%
23
23
Company Policies
Company Policies
0.8%
0.8%
24
24
Loss Prevention
Loss Prevention
0.8%
0.8%
25
25
Retail Environment
Retail Environment
0.7%
0.7%
26
26
Personal Needs
Personal Needs
0.7%
0.7%
27
27
Effective Displays
Effective Displays
0.7%
0.7%
28
28
Front End
Front End
0.7%
0.7%
29
29
Stock Room
Stock Room
0.7%
0.7%
30
30
Customer Orders
Customer Orders
0.7%
0.7%
31
31
Charge Slips
Charge Slips
0.7%
0.7%
32
32
Checkout Desk
Checkout Desk
0.7%
0.7%
33
33
Inventory Management
Inventory Management
0.7%
0.7%
34
34
Entire Store
Entire Store
0.7%
0.7%
35
35
Customer Confidence
Customer Confidence
0.6%
0.6%
36
36
Sale Opening
Sale Opening
0.6%
0.6%
37
37
Positive Attitude
Positive Attitude
0.6%
0.6%
38
38
Product Information
Product Information
0.5%
0.5%
39
39
Store Policies
Store Policies
0.5%
0.5%
40
40
Multiple Customers
Multiple Customers
0.5%
0.5%
41
41
Sales Events
Sales Events
0.5%
0.5%
42
42
Customer Interactions
Customer Interactions
0.5%
0.5%
43
43
Product Offerings
Product Offerings
0.4%
0.4%
44
44
Automatic Debits
Automatic Debits
0.4%
0.4%
45
45
Orderly Checkout Areas
Orderly Checkout Areas
0.4%
0.4%
46
46
Up-To-Date Knowledge
Up-To-Date Knowledge
0.4%
0.4%
47
47
Customer Assistance
Customer Assistance
0.4%
0.4%
48
48
Timely Fashion
Timely Fashion
0.4%
0.4%
49
49
Customers Needs
Customers Needs
0.4%
0.4%
50
50
New Stock
New Stock
0.4%
0.4%

193,809 Customer Service Retail Associate Jobs

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