A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.
Here are examples of responsibilities from real customer service retail associate resumes representing typical tasks they are likely to perform in their roles.
We calculated that 20% of Customer Service Retail Associates are proficient in POS, Customer Service, and Customer Orders. They’re also known for soft skills such as Math skills, Selling skills, and Interpersonal skills.
We break down the percentage of Customer Service Retail Associates that have these skills listed on their resume here:
Operated a cash register for cash, check and credit card transactions using a POS System.
Trained associates in product knowledge and customer service skills while providing feedback to upper management on process implementation and goal achievement.
Prepared complex customer orders using order systems and provided detailed pricing information.
Demonstrated consultative behaviors in a retail environment to understand each customer's individualized needs.
Handled cash management and facilitated bank deposits
Provided expertise in printing, signs and graphics, and shipping product lines.
Most customer service retail associates list "pos," "customer service," and "customer orders" as skills on their resumes. We go into more details on the most important customer service retail associate responsibilities here:
See the full list of customer service retail associate skills.
An Associate Retailer is responsible for keeping the sales area up to standard and assisting customers while inside the store's premises. Most of the tasks revolve around keeping items on shelves clean and well-organized, greeting and offering assistance to customers, responding to inquiries and locating products, and even providing suggestions or recommendations when necessary and in adherence to the store's policies and regulations. In other stores and retail outlets, the Associate Retailer may also process payments and returns while still putting importance to customer satisfaction.
We looked at the average customer service retail associate annual salary and compared it with the average of an associate retailer. Generally speaking, associate retailers receive $1,239 lower pay than customer service retail associates per year.
While their salaries may differ, one common ground between customer service retail associates and associate retailers are a few of the skills required in each craft. In both careers, employees bring forth skills like pos, customer service, and customer orders.
There are some key differences in responsibilities as well. For example, a customer service retail associate responsibilities require skills like "product line," "fedex," "strong work ethic," and "retail customer service." Meanwhile a typical associate retailer has skills in areas such as "ladders," "customer issues," "pet," and "ross." This difference in skills reveals how truly different these two careers really are.
Associate retailers tend to make the most money in the hospitality industry by averaging a salary of $29,543. In contrast, customer service retail associates make the biggest average salary of $32,384 in the finance industry.
The education levels that associate retailers earn is a bit different than that of customer service retail associates. In particular, associate retailers are 0.1% less likely to graduate with a Master's Degree than a customer service retail associate. Additionally, they're 0.0% more likely to earn a Doctoral Degree.
A retail clerk is responsible for selling goods and services to the customers, recommending products based on their needs, and responding to the customers' inquiries and concerns about the product. Retail clerks assist with the store's marketing strategies, organize product displays, monitor inventories, endorse promotional discounts, and help customers on their checkout payments. A retail clerk must have excellent communication and customer service skills to handle customers' requests and ensure their highest satisfaction.
The next role we're going to look at is the retail clerk profession. Typically, this position earns a higher pay. In fact, they earn a $44 higher salary than customer service retail associates per year.
A similarity between the two careers of customer service retail associates and retail clerks are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "pos," "customer service," and "retail environment. "
But both careers also use different skills, according to real customer service retail associate resumes. While customer service retail associate responsibilities can utilize skills like "customer orders," "product line," "fedex," and "strong work ethic," some retail clerks use skills like "groceries," "basic math," "customer satisfaction," and "math."
It's been discovered that retail clerks earn higher salaries compared to customer service retail associates, but we wanted to find out where retail clerks earned the most pay. The answer? The manufacturing industry. The average salary in the industry is $30,316. Additionally, customer service retail associates earn the highest paychecks in the finance with an average salary of $32,384.
On the topic of education, retail clerks earn similar levels of education than customer service retail associates. In general, they're 0.3% less likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.
Sales associates are responsible for promoting the company's goods or services. They are expected to provide exceptional customer service to prospective buyers. They should be familiar with all features of the company's products or services so that they can answer the customers' inquiries. Sales associates also assist customers in processing their checkouts, refunds, returns, and other needs. They should be customer-oriented, and they should have great communication skills. They should know how to sell their products or services to customers. They are considered the company's representatives on the ground.
The sales associate profession generally makes a higher amount of money when compared to the average salary of customer service retail associates. The difference in salaries is sales associates making $2,165 higher than customer service retail associates.
While looking through the resumes of several customer service retail associates and sales associates we discovered that both professions have similar skills. These similarities include skills such as "pos," "customer service," and "customer orders," but they differ when it comes to other required skills.
As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from customer service retail associates resumes, they are more likely to have skills like "product line," "fedex," "strong work ethic," and "work ethic." But a sales associate might have skills like "basic math," "cleanliness," "customer satisfaction," and "math."
Additionally, sales associates earn a higher salary in the manufacturing industry compared to other industries. In this industry, they receive an average salary of $31,917. Additionally, customer service retail associates earn an average salary of $32,384 in the finance industry.
Sales associates are known to earn similar educational levels when compared to customer service retail associates. Additionally, they're 0.4% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
Sales associate and customer services tend to earn a lower pay than customer service retail associates by about $1,348 per year.
According to resumes from both customer service retail associates and sales associate and customer services, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "pos," "customer service," and "customer orders. "
Even though a few skill sets overlap, there are some differences that are important to note. For one, a customer service retail associate might have more use for skills like "product line," "retail store," "fedex," and "strong work ethic." Meanwhile, some sales associate and customer services might include skills like "plumbing," "sales associates," "phone calls," and "booking" on their resume.
In general, sales associate and customer services make a higher salary in the manufacturing industry with an average of $30,394. The highest customer service retail associate annual salary stems from the finance industry.
The average resume of sales associate and customer services showed that they earn similar levels of education to customer service retail associates. So much so that the likelihood of them earning a Master's Degree is 0.3% less. Additionally, they're less likely to earn a Doctoral Degree by 0.0%.
