Post job

What is a customer service security officer and how to become one

Updated January 8, 2025
3 min read
There is more than meets the eye when it comes to being a customer service security officer. For example, did you know that they make an average of $14.13 an hour? That's $29,398 a year! Between 2018 and 2028, the career is expected to grow 3% and produce 38,000 job opportunities across the U.S.
ScoreCustomer Service Security OfficerUS Average
Salary
2.3

Avg. Salary $29,398

Avg. Salary $59,228

Stability level
8.6

Growth rate 3%

Growth rate 0.3%

Diversity
10.0
Race

American Indian and Alaska Native 1.60%

Asian 6.30%

Black or African American 14.96%

Hispanic or Latino 16.60%

Unknown 5.33%

White 55.22%

Gender

female 44.96%

male 55.04%

Age - 43
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 43
Stress level
8.6

Stress level is very high

7.1 - high

Complexity level
4.9

Complexity level is intermediate

7 - challenging

Work life balance
9.4

Work life balance is excellent

6.4 - fair

Customer service security officer career paths

Key steps to become a customer service security officer

  1. Explore customer service security officer education requirements

    Most common customer service security officer degrees

    Bachelor's

    30.5 %

    High School Diploma

    29.7 %

    Associate

    20.3 %
  2. Start to develop specific customer service security officer skills

    SkillsPercentages
    Patrol33.71%
    Customer Service22.35%
    Law Enforcement14.12%
    Emergency Situations6.11%
    Client Property5.73%
  3. Complete relevant customer service security officer training and internships

    Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New customer service security officers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service security officer based on U.S. Bureau of Labor Statistics data and data from real customer service security officer resumes.
  4. Obtain the necessary licensing

    Becoming a licensed customer service security officer usually doesn't require a college degree. However, you don't need to pass an exam to become a licensed customer service security officer in most of states. 30 states require customer service security officers to have license for their work. You can see the list of states below.
    StateEducationExamLicense url
    Alabama--Licensed Personal Security Officer
    Maryland--GUARDS
    AlaskaSpecific course required-Security Guard
    ArkansasSpecific course requiredState exam requiredPrivate Security Officer (PSO)
    CaliforniaSpecific course requiredState exam requiredSecurity Guard Registration
  5. Research customer service security officer duties and responsibilities

    • Patrol VCU operate parking facilities by foot and motor vehicle to augment safety to patrons from personal and property threats.
    • Patrol inside hospital and outside perimeter of campus facilities.
    • Operate CCTV surveillance systems and electronic communications systems to monitor guest and employee activities.
    • Maintain a standard of punctuality and dependability of attendance and retain myself cleanliness, tidiness, neatness and appropriately attire.
  6. Prepare your customer service security officer resume

    When your background is strong enough, you can start writing your customer service security officer resume.

    You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer service security officer resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

    Choose from 10+ customizable customer service security officer resume templates

    Build a professional customer service security officer resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer service security officer resume.
    Customer Service Security Officer Resume
    Customer Service Security Officer Resume
    Customer Service Security Officer Resume
    Customer Service Security Officer Resume
    Customer Service Security Officer Resume
    Customer Service Security Officer Resume
    Customer Service Security Officer Resume
    Customer Service Security Officer Resume
    Customer Service Security Officer Resume
  7. Apply for customer service security officer jobs

    Now it's time to start searching for a customer service security officer job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How did you land your first customer service security officer job

Zippi

Are you a customer service security officer?

Share your story for a free salary report.

Average customer service security officer salary

The average customer service security officer salary in the United States is $29,398 per year or $14 per hour. Customer service security officer salaries range between $23,000 and $37,000 per year.

Average customer service security officer salary
$29,398 Yearly
$14.13 hourly

What am I worth?

salary-calculator

How do customer service security officers rate their job?

-/5

5 stars

4 stars

3 stars

2 stars

1 star

Customer service security officer reviews

profile
A zippia user wrote a review on Jan 2022
Pros

Meeting a lot of different people have helped people in this job

Cons

The pay is not worth what you have to do sometimes


profile
A zippia user wrote a review on Nov 2021
Pros

Protecting people and the property where I’m sign at.

Cons

There’s nothing about the officer that I don’t like


profile
A zippia user wrote a review on Jun 2020
Pros

Yes because is a job that deal with helping people that your help and there's a wonderful happiness while working properly and helping people at the sometime.

Cons

One sometimes people will not like you but they need a help from you but to me a don't call it anything now because I know the status of the job even in a building I have work in that area as a security guard department with my license from United Arab Emirates.


Working as a customer service security officer? Share your experience anonymously.
Overall rating*
Career growth
Work/Life balance
Pay/Salary

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Browse protective service jobs